Test
\"\n}"}],"_postman_id":"04c64f7b-5fee-4e7d-b3e4-aa609a795128"},{"name":"List orphan emails","id":"6c31cfa0-8d5b-4ea9-8904-0dbb4ffc227a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required]
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"statuses\": [\r\n \"NO_SERVICE\",\r\n \"ERROR\",\r\n \"TOO_BIG\"\r\n ],\r\n \"receivedDate\": {\r\n \"start\": \"2022-02-21T00:00:00Z\",\r\n \"end\": \"2022-02-21T23:59:59Z\"\r\n }\r\n}"},"url":"{{baseUrl}}/api/v1/email/imap/orphans","description":"Description
\nList all orphan emails (emails received in the IMAP set up in Diabolocom but not received by a specific service for a known reason).
\nRequest body
\nResponse body
\nThe endpoint returns the orphan email details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v1","email","imap","orphans"],"host":["{{baseUrl}}"],"query":[{"disabled":true,"key":"page","value":"1"}],"variable":[]}},"response":[{"id":"9665174a-77d2-467b-9d1d-5a939ff97393","name":"Orphan email by ID fetched with success","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"description":"[Required] ","key":"Content-Type","type":"text","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"statuses\": [\r\n \"NO_SERVICE\",\r\n \"ERROR\",\r\n \"TOO_BIG\"\r\n ],\r\n \"receivedDate\": {\r\n \"start\": \"2022-02-21T00:00:00Z\",\r\n \"end\": \"2022-02-21T23:59:59Z\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/email/imap/orphans?page=1","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","email","imap","orphans"],"query":[{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked","description":"","type":"text"},{"key":"Date","value":"Mon, 14 Jun 2020 10:52:07 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 2,\n \"previous\": null,\n \"next\": null,\n \"content\": [\n {\n \"messageId\": \"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required]
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/email/{{emailId}}","description":"Description
\nDelete an email by ID.
\nRequest body
\nNone
\nResponse body
\nIf the email deletion is successful, nothing will be sent.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v1","email","{{emailId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"4eabb958-8462-449c-a778-333be97511d3","name":"Email deleted with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"description":"[Required] ","key":"Content-Type","type":"text","value":"application/json"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/email/123456"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked","description":"","type":"text"},{"key":"Date","value":"Mon, 14 Jun 2020 10:52:07 GMT"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"d66ce439-9dd9-4c86-9fa6-178addcde7cc"},{"name":"Delete a thread by ID","id":"46080f65-eb80-4301-a890-639bcd4bc9b5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required]
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/email/threads/{{threadId}}","description":"Description
\nDelete a thread by ID.
\nRequest body
\nNone
\nResponse body
\nIf the thread deletion is successful, nothing will be sent.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v1","email","threads","{{threadId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"7508514c-6a23-4ecc-bb4d-a7fa7797848f","name":"Thread deleted with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"description":"[Required] ","key":"Content-Type","type":"text","value":"application/json"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/email/threads/123456"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked","description":"","type":"text"},{"key":"Date","value":"Mon, 14 Jun 2020 10:52:07 GMT"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"46080f65-eb80-4301-a890-639bcd4bc9b5"},{"name":"Get list of email ids","id":"f75bf2b9-9215-4305-8316-65ef11dae803","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{baseUrl}}/api/v1/email/ids","description":"Description
\nList all email IDs in a specific range of dates.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 1000 records per page starting by the first record ID of this entity found for your account in the system. When the response exceeds the per-page maximum, you can paginate through the records by using the URL provided in next attribute of your current response.next attribute will automatically fill fromId with the last record ID found and limit with the limit you used in your previous request request. The next page will show the next 1000 records (or whatever value put in limit) and the first record of this second page is always the one following the last record of the current page.
You should stop paging when the next attribute is null.
Records found are always sorted by their ID.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns a response body in JSON format with 3 fields:
\n- \n
emails: an array that contains all the email Ids found.
\n \ncount: an integer that gives you the number of elements in the current page.
\n \nnext: the URL to access the next page (
\nnullif it is already the last page) \n
Response Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","email","ids"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"a8f416c7-de8e-469e-a070-f1a62cc71ea4","name":"List of email ids fetched successfully","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/email/ids?startDate=2024-04-01T00:00:00Z&endDate=2024-04-01T23:59:59Z&limit=500&fromId=3&threadId=4589","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","email","ids"],"query":[{"key":"startDate","value":"2024-04-01T00:00:00Z"},{"key":"endDate","value":"2024-04-01T23:59:59Z"},{"key":"limit","value":"500"},{"key":"fromId","value":"3"},{"key":"threadId","value":"4589","type":"text"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"count\": 3,\r\n \"emails\": [\r\n 4,\r\n 5,\r\n 6\r\n ],\r\n \"next\": \"https://public-platform.engage.diabolocom.com/api/v1/email/ids?startDate=2024-04-01T00:00:00Z&endDate=2024-04-01T23:59:59Z&limit=500&fromId=6\"\r\n}\r\n"}],"_postman_id":"f75bf2b9-9215-4305-8316-65ef11dae803"},{"name":"Get list of threads Ids (SOON)","id":"89e57af2-3987-438f-91d8-226ebfa32c8e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"{{baseUrl}}/api/v1/email/threads/ids","description":"Description
\nList all thread IDs in a specific range of dates (based on ticket creation date) Will be available SOON
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 1000 records per page starting by the first record ID of this entity found for your account in the system. When the response exceeds the per-page maximum, you can paginate through the records by using the URL provided in next attribute of your current response.next attribute will automatically fill fromId with the last record ID found and limit with the limit you used in your previous request request. The next page will show the next 1000 records (or whatever value put in limit) and the first record of this second page is always the one following the last record of the current page.
You should stop paging when the next attribute is null.
Records found are always sorted by their ID.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns a response body in JSON format with 3 fields:
\n- \n
content: an array that contains all the thread Ids found.
\n \ncount: an integer that gives you the number of elements in the current page.
\n \nnext: the URL to access the next page (
\nnullif it is already the last page) \n
Response Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","email","threads","ids"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"373c3935-c163-404f-a9e6-5c0fa3d59aa9","name":"List of thread ids fetched successfully","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/email/threads/ids?startDate=2024-04-01T00:00:00Z&endDate=2024-04-01T23:59:59Z&limit=500&fromId=3","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","email","threads","ids"],"query":[{"key":"startDate","value":"2024-04-01T00:00:00Z"},{"key":"endDate","value":"2024-04-01T23:59:59Z"},{"key":"limit","value":"500"},{"key":"fromId","value":"3"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"count\": 3,\r\n \"content\": [\r\n 4,\r\n 5,\r\n 6\r\n ],\r\n \"next\": \"https://public-platform.engage.diabolocom.com/api/v1/email/threads/ids?startDate=2024-04-01T00:00:00Z&endDate=2024-04-01T23:59:59Z&limit=500&fromId=6\"\r\n}\r\n"}],"_postman_id":"89e57af2-3987-438f-91d8-226ebfa32c8e"},{"name":"Get EML by email Id","id":"057e1e13-59df-4aeb-a5bb-53287eb1a934","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n"},{"key":"Content-Type","value":""}],"url":"{{baseUrl}}/api/v1/email/download/{{emailId}}?optionalHeaders=false","description":"Description
\nDownload EML file for a specific email.
\nQuery parameter(s)
\nOptional headers
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the EML file of a specific email.
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","email","download","{{emailId}}"],"host":["{{baseUrl}}"],"query":[{"key":"optionalHeaders","value":"false"}],"variable":[]}},"response":[{"id":"aace61fb-7863-4a5f-977f-d801b6443e3c","name":"EML file fetched successfully","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details."}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/email/download/12345?optionalHeaders=false","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","email","download","12345"],"query":[{"key":"optionalHeaders","value":"false"}]}},"status":"OK","code":200,"_postman_previewlanguage":"text","header":[{"key":"Content-Type","value":"application/octet-stream"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"Return-path:\r\n
\r\n\r\n\r\n------=_Part_1_1282924417.1711536954085--\r\n------=_Part_0_2097742412.1711536954062\r\nContent-Type: image/png; name=\"image001.png\"\r\nContent-Transfer-Encoding: base64\r\nContent-Disposition: inline; filename=\"image001.png\"; size=4913;\r\n creation-date=\"Tue, 26 Mar 2024 12:25:01 GMT\";\r\n modification-date=\"Tue, 26 Mar 2024 12:25:01 GMT\"\r\nContent-ID: 108
Best regards,
Test Name
QA-Engineer
\r\n
\r\n\r\n\r\n------=_Part_1_1282924417.1711536954085--\r\n------=_Part_0_2097742412.1711536954062\r\nContent-Type: image/png; name=\"image001.png\"\r\nContent-Transfer-Encoding: base64\r\nContent-Disposition: inline; filename=\"image001.png\"; size=4913;\r\n creation-date=\"Tue, 26 Mar 2024 12:25:01 GMT\";\r\n modification-date=\"Tue, 26 Mar 2024 12:25:01 GMT\"\r\nContent-ID: 108
Best regards,
Test Name
QA-Engineer
Emails are records used in the email channel on the omnichannel Diabolocom platform.
If you do not use the email channel with Diabolocom, this API is not accessible to you.
Each email has a unique emailId visible in the mailbox.
\n","event":[{"listen":"prerequest","script":{"id":"8c0aa7c1-441c-4f7f-9a69-50d455cf8933","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"fcb32810-20a1-4a96-adff-917ccf3066dd","type":"text/javascript","exec":[""]}}],"_postman_id":"ae395e7d-ce85-40c3-a60f-93c0c4034923"},{"name":"Call management","item":[{"name":"Start a free call externally","id":"af735885-8d16-4b31-9cc2-681f499bd7a3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the page Authentication section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required]
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentUserName\": \"{{agentUserName}}\",\r\n \"destinationPhoneNumber\": \"{{destinationPhoneNumber}}\",\r\n \"displayPhoneNumber\": \"{{displayPhoneNumber}}\",\r\n \"displayPhoneName\": \"{{displayPhoneName}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/voice/freecall/start","description":"Description
\nStart a manual outbound call.
\nThis API allowed agents to make a manual outbound started externally.
For instance, by clicking directly a button in their third-party system (a CRM for instance) that calls the REST API in BE.
Request body
\nThe JSON body request is made of two parts:
\nResponse body
\nThe endpoint returns the details of the call started with the telephony information.
\nResponse Status codes
\nHTTP response codes are detailled below with use cases.
\n","urlObject":{"path":["api","v1","voice","freecall","start"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"3022a414-c52b-43a8-b952-e66691d865a7","name":"Start a free call externally","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","value":"application/json","description":"[Required]","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentUserName\": \"mike_agent\",\r\n \"destinationPhoneNumber\": \"+390282950242\",\r\n \"displayPhoneNumber\": \"+33173034520\",\r\n \"displayPhoneName\": \"Diabolocom Support\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/voice/freecall/start"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 04 Sep 2020 10:21:42 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"details\": {\n \"agentUserName\": \"mike_agent\",\n \"destinationPhoneNumber\": \"+390282950242\",\n \"displayPhoneNumber\": \"+33173034520\",\n \"displayPhoneName\": \"Diabolocom Support\"\n }\n}"}],"_postman_id":"af735885-8d16-4b31-9cc2-681f499bd7a3"},{"name":"Start a transfer externally","id":"9b4d0047-3168-4148-8022-c0130f66afcb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the page Authentication section above for more details.
\n","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required]
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentUserName\": \"{{agentUserName}}\",\r\n \"destinationPhoneNumber\": \"{{destinationPhoneNumber}}\",\r\n \"displayedPhoneNumberType\": \"{{displayedPhoneNumberType}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/voice/transfer/freenumber","description":"Description
\nStart an external transfer to a free number.
\nThis API allowed agents to transfer externally an on-going call by clicking directly in their third-party system (a CRM for instance).
\nStartFragment
\n⚠️ When you call this endpoint, it performs all validations and returns you 200 code if request is valid and can be proceed. Then it executes transfer logic after returning API response. It can lead to the situation when in some very rare cases (less than 0.01%), this endpoint can return a success response but the transfer will fail due to an undetectable network error.
\nEndFragment
\nRequest body
\nThe JSON body request is made of two parts:
\nResponse body
\nThe endpoint returns the details of the transfer started with the telephony information.
\nResponse Status codes
\nHTTP response codes are detailled below with use cases.
\n","urlObject":{"path":["api","v1","voice","transfer","freenumber"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"51fee299-5650-45e2-bed5-119306f99a1d","name":"Start a transfer externally","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","value":"application/json","description":"[Required]","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentUserName\": \"mike_agent\",\r\n \"destinationPhoneNumber\": \"+33173034532\",\r\n \"displayPhoneNumberType\": \"activity \"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/voice/transfer/freenumber"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Fri, 04 Sep 2020 13:13:12 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"success\": true,\n \"details\": {\n \"agentUserName\": \"mike_agent\",\n \"destinationPhoneNumber\": \"+33173034532\",\n \"displayedPhoneNumber\": \"+33173034520\"\n }\n}"}],"_postman_id":"9b4d0047-3168-4148-8022-c0130f66afcb"},{"name":"Start a warm transfer to an agent (V3 - Coming soon)","id":"f2242ccb-8c87-4277-962f-632597f60092","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/voice/transfer/agent","description":"Description
\nStart a warm transfer to an agent.
\nThis API allows agents to transfer an on-going call to another agent by clicking directly in their third-party system (a CRM for instance).
\nRequest body
\nThe JSON body request is made of two parts:
\nResponse body
\nThe endpoint returns the details of the transfer started with the telephony information.
\nResponse Status codes
\nHTTP response codes are detailled below with use cases.
\n","urlObject":{"path":["api","v3","voice","transfer","agent"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"ba8d4b3c-7dd9-4d7a-82e2-7e986c1eb55b","name":"Start a warm transfer to an agent (V3 - Coming soon)","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"agentUserName\": \"mike_agent\",\n \"agendId\": \"123\",\n}","options":{"raw":{"language":"json"}}}},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"success\": true,\n \"details\": {\n \"agentUserName\": \"mike_agent\",\n \"agentId\": \"123\"\n }\n}"}],"_postman_id":"f2242ccb-8c87-4277-962f-632597f60092"},{"name":"Start a transfer to a queue (V3 - Coming soon)","id":"b6c4497c-27b6-45f0-934e-0c3be50bc8a3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/voice/transfer/queue","description":"Description
\nStart a warm/cold transfer to a queue.
\nThis API allows agents to transfer an on-going call to another queue by clicking directly in their third-party system (a CRM for instance).
\nRequest body
\nThe JSON body request is made of two parts:
\nResponse body
\nThe endpoint returns the details of the transfer started with the telephony information.
\nResponse Status codes
\nHTTP response codes are detailled below with use cases.
\n","urlObject":{"path":["api","v3","voice","transfer","queue"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"472e0d7f-d1a7-4c0f-86f2-a0fe472f17ec","name":"Start a transfer to a queue (V3 - Coming soon)","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"agentUserName\": \"mike_agent\",\n \"queueId\": \"1234\",\n \"mode\": \"warm\"\n}","options":{"raw":{"language":"json"}}}},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"success\": true,\n \"details\": {\n \"agentUserName\": \"mike_agent\",\n \"queueId\": \"1234\",\n \"mode\": \"warm\"\n }\n}"}],"_postman_id":"b6c4497c-27b6-45f0-934e-0c3be50bc8a3"},{"name":"Start a warm transfer to a contact (V3 - Coming soon)","id":"41e79335-69a2-4831-a8e5-0dc6dcff88df","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/voice/transfer/contact","description":"Description
\nStart a warm transfer to a contact.
\nThis API allows agents to transfer an on-going call to a contact by clicking directly in their third-party system (a CRM for instance).
\nRequest body
\nThe JSON body request is made of two parts:
\nResponse body
\nThe endpoint returns the details of the transfer started with the telephony information.
\nResponse Status codes
\nHTTP response codes are detailled below with use cases.
\n","urlObject":{"path":["api","v3","voice","transfer","contact"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"4d52df2b-7896-4ef9-ad6b-0321e72441ea","name":"Start a warm transfer to a contact (V3 - Coming soon)","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"agentUserName\": \"mike_agent\",\n \"contactId\": \"13\"\n}","options":{"raw":{"language":"json"}}}},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"success\": true,\n \"details\": {\n \"agentUserName\": \"mike_agent\",\n \"contactId\": \"13\"\n }\n}"}],"_postman_id":"41e79335-69a2-4831-a8e5-0dc6dcff88df"}],"id":"266c3015-ff53-4b6f-9b75-a0cdf376b783","_postman_id":"266c3015-ff53-4b6f-9b75-a0cdf376b783","description":""},{"name":"Tasks","item":[{"name":"Create an inbound task","id":"108b6318-fcc1-4f42-bf1f-a1381a7777e1","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"private-Token","value":"{{privateToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"serviceId\": \"019a00ec-b170-78ee-b56d-4413185397ef\",\n \"subject\": \"Order information\",\n \"body\": \"Task description: update the order\" ,\n \"customFields\": {\n \"customField\": \"loading\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/tasking/tasks?=","description":"Description
\nCreate an inbound task using a configured task service.
\nRequest body
\nResponse body
\nThe endpoint returns the Id of the newly created task in a JSON response body. Please see the data structure of a task above for more information about the different fields.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["api","v1","tasking","tasks"],"host":["public-platform","engage","diabolocom","com"],"query":[{"key":"","value":""}],"variable":[]}},"response":[{"id":"c34282e2-3c3e-409e-a58f-c468905a483d","name":"Inbound task created with success","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required] ","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceId\": \"eccf2187-df12-46ba-8875-1d37010772f4\",\r\n \"subject\": \"Documentation\",\r\n \"body\": \"Task description : update the documentation\",\r\n \"customFields\": {\r\n \"priority\": \"High\",\r\n \"type\": \"Documentation\",\r\n \"vip\": \"true\",\r\n \"duedate\": \"2025-07-01T12:00:00Z\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/tasking/tasks"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"id\": \"8c1a4f07-0077-433f-83c5-3f3834053324\"\r\n}"}],"_postman_id":"108b6318-fcc1-4f42-bf1f-a1381a7777e1"},{"name":"Create an inbound task (V3 - Coming soon)","id":"84e9728a-f3c7-4f3a-b750-b351bfc74edc","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"private-Token","value":"{{privateToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"serviceId\": \"019a00ec-b170-78ee-b56d-4413185397ef\",\n \"subject\": \"Order information\",\n \"body\": \"Task description: update the order\" ,\n \"customFields\": {\n \"customField\": \"loading\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/tasks","description":"Description
\nCreate an inbound task using a configured task service.
\nRequest body
\nResponse body
\nThe endpoint returns the Id of the newly created task in a JSON response body. Please see the data structure of a task above for more information about the different fields.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","tasks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"903b1bd5-b623-441f-950a-6d5ddd5379ba","name":"Inbound task created with success","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","description":"[Required] ","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceId\": \"eccf2187-df12-46ba-8875-1d37010772f4\",\r\n \"subject\": \"Documentation\",\r\n \"body\": \"Task description : update the documentation\",\r\n \"customFields\": {\r\n \"priority\": \"High\",\r\n \"type\": \"Documentation\",\r\n \"vip\": \"true\",\r\n \"duedate\": \"2025-07-01T12:00:00Z\"\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/tasks"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"id\": \"8c1a4f07-0077-433f-83c5-3f3834053324\"\r\n}"}],"_postman_id":"84e9728a-f3c7-4f3a-b750-b351bfc74edc"},{"name":"Bulk create a batch of tasks - Coming soon","id":"a0fd94df-e1a4-4342-8684-3d4bfe33101a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v1/tasking/tasks/task-batch/create ","description":"Description
\nCreate several inbound tasks in a single request using a configured task service.
\nThis endpoint allows you to submit a batch creation request for multiple tasks at once.
\nRequest body
\nThe request body must contain the list of tasks to create.
\nCommon fields
\nResponse body
\nThe endpoint returns information about the created batch in a JSON response body.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v1","tasking","tasks","task-batch","create "],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"4979abb5-a94c-4095-ae79-2f09633fe295","name":"Bulk create a batch of tasks - Coming soon","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"\"tasks\": [\n {\n \"serviceId\": \"eccf2187-df12-46ba-8875-1d37010772f4\",\n \"subject\": \"Documentation\",\n \"body\": \"Task description : update the documentation\",\n \"customFields\": {\n \"priority\": \"High\",\n \"type\": \"Documentation\"\n }\n },\n {\n \"serviceId\": \"eccf2187-df12-46ba-8875-1d37010772f4\",\n \"subject\": \"Portal update\",\n \"body\": \"Task description : update the internal portal\",\n \"customFields\": {\n \"priority\": \"Medium\",\n \"type\": \"Internal\"\n }\n }\n ]\n}","options":{"raw":{"language":"json"}}}},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"token\": \"3f4b9d1c-88ab-4d2f-a9a1-2c6c9e2a7f10\"\n}"}],"_postman_id":"a0fd94df-e1a4-4342-8684-3d4bfe33101a"},{"name":"Get a batch result - Coming soon","id":"22494ed7-82e2-46f8-8bc2-7c1f574d5d53","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{baseUrl}}/api/app/ticketbox/tasks-batch/status/{{batchId}}","description":"Description
\nGet the result of a batch that has completed processing by sending a GET request.
\nYou have to replace {{batchId}} with the unique ID (token) returned by your mass-update or your bulk-delete or bulk-update of tasks.
Request body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns these JSON elements in the response body.
\nThe table below indicates the type of data for each field and also if the field is read-only or not for later update.
\nCommon fields
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","app","ticketbox","tasks-batch","status","{{batchId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"1b136eb6-c630-4201-ae3d-318e4b99f976","name":"Get a batch result - Coming soon","originalRequest":{"method":"GET","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"status\": \"COMPLETED\",\n \"modifiedElementsCount\": 42,\n \"failed\": [\n \"8c1a4f07-0077-433f-83c5-3f3834050562\",\n \"6b9d0c2f-81c8-4a59-9d2a-9f1d7d57e201\"\n ],\n \"excluded\": {\n \"notFound\": [\n \"019a00ec-b170-78ee-b56d-4413185397ef\"\n ],\n \"invalidState\": [\n \"019a00ec-b170-78ee-b56d-4413185397aa\"\n ]\n }\n}","options":{"raw":{"language":"json"}}}},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":""}],"_postman_id":"22494ed7-82e2-46f8-8bc2-7c1f574d5d53"}],"id":"fd78b393-9ed5-4a50-845c-b733acd9bb2d","description":"Tasks are a specific kind of digital channel interactions. They represent simple \"todos\" that can be sent and routed by the system to a queue and agent.
\nData structure for tasks
\nTasks are represented as JSON objects with the following properties.
The table below gives you the type of data for each field and also if the field is read-only or not for later update.
Description
\nDelete an existing ticket by its Id.
\nOnce deleted, the ticket cannot be retrieved anymore.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns no content on success.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","tickets","{{ticketId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"e528cfc4-aafb-4063-903c-e09b2b629557"},{"name":"Create a ticket - Coming soon","id":"c95108be-3e12-4621-9a6d-4f1228c3c865","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/tickets/create","description":"Description
\nCreate a ticket.
\nRequest body
\nResponse body
\nThe endpoint returns the Id of the newly created ticket in a JSON response body. Please see the data structure of a task above for more information about the different fields.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","tickets","create"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"3f9d9b01-39ba-4c4d-864e-cc7ca6b83477","name":"Create a ticket - Coming soon","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"subject\": \"Refund\"\n \n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/tickets/create"},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"uuid\": \"8c1a4f07-0077-433f-83c5-3f3834053324\"\n}"}],"_postman_id":"c95108be-3e12-4621-9a6d-4f1228c3c865"}],"id":"0b3ec781-f97b-4d8f-95f1-e060a5b48c59","description":"Tickets are containers of interactions. Each ticket has different properties and can contain multiple interactions.
\nData structure for tickets
\nTickets are represented as JSON objects with the following properties.
The table below gives you the type of data for each field and also if the field is read-only or not for later update.
Description
\nUpdate an existing message by its Id.
Currently, it is only possible to update the custom fields: you can add custom fields from the set you use in the message service, and you can also update the values of the custom fields.
This endpoint updates the message using the provided request body.
\nMessage Request body
\nThe request body must contain the custom fields to add and/or update.
\nRequest body
\nResponse body
\nThe endpoint returns the message details in a JSON response body.
This endpoint now only supports Task messages, so in the response body you'll get the task fields. Please see the data structure of Tasks for more information about the different fields.
Response status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","messages","{{messageId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"67fbe50f-9f26-4395-b6e6-7e5e4dd7bae5","name":"Update a message - Coming soon","originalRequest":{"method":"PATCH","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"tokenValue","value":"{{tokenValue}}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"customFields\": {\n \"priority\": \"High\",\n \"type\": \"Documentation\",\n \"vip\": \"true\",\n \"duedate\": \"2025-07-01T12:00:00Z\"\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/messages/{{messageId}}"},"status":"OK","code":200,"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"id\":\"8c1a4f07-0077-433f-83c5-3f3834053324\",\n \"customFields\": {\n \"priority\": \"High\",\n \"type\": \"Documentation\",\n \"vip\": \"true\",\n \"duedate\": \"2025-07-01T12:00:00Z\"\n }\n}"}],"_postman_id":"82808b52-4b56-4fee-aff4-544994bba597"},{"name":"Bulk Update a batch of messages - Coming soon","id":"942fb179-14d2-443a-ae0a-b5e3cb1caabb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/messages/bulk/update","description":"Description
\nUpdate several existing messages in a single request.
\nCurrently, it is only possible to update the custom fields: you can add custom fields from the set you use in the message service, and you can also update the values of the custom fields.
\nThis endpoint updates the message using the provided request body.
\nQuery parameter(s)
\nNo query parameter is allowed.
\nRequest body
\nThe request body must contain the list of messages to update, and the custom fields to update.
\nCommon fields
\nResponse body
\nThe endpoint returns the Ids of the updated tasks in a JSON response body.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","messages","bulk","update"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"71f4d39e-df17-423a-a9ab-9fbfa6074607","name":"Bulk Update a batch of tasks","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"messages\": [\n {\n \"id\": \"8c1a4f07-0077-433f-83c5-3f3834050562\",\n \"customFields\": {\n \"priority\": \"High\",\n \"type\": \"Documentation\"\n }\n },\n {\n \"id\": \"6b9d0c2f-81c8-4a59-9d2a-9f1d7d57e201\",\n \"customFields\": {\n \"priority\": \"Medium\",\n \"type\": \"Internal\"\n }\n }\n ]\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/messages/bulk/update"},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":""}],"_postman_id":"942fb179-14d2-443a-ae0a-b5e3cb1caabb"},{"name":"Bulk Delete a batch of messages - Coming soon","id":"1abe348d-b582-4aa6-9e01-9bbe6ea07321","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"url":"{{baseUrl}}/api/v3/messages/bulk/delete","description":"Description
\nDelete several existing messages in a single request.
\nOnce deleted, the messages cannot be retrieved anymore.
\nRequest body
\nThe request body must contain the list of messages Ids to delete.
\nCommon fields
\nResponse body
\nThe endpoint returns no content on success.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","messages","bulk","delete"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"cbb704a6-1450-4992-8f49-4ae46399865c","name":"Bulk Delete a batch of messages","originalRequest":{"method":"DELETE","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{ \n \"messages\": [\n {\"id\": \"8c1a4f07-0077-433f-83c5-3f3834050562\" },\n { \"id\": \"6b9d0c2f-81c8-4a59-9d2a-9f1d7d57e201\" }\n ]\n}\n\n\n\n","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v3/messages/bulk/delete"},"_postman_previewlanguage":"","header":[],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":""}],"_postman_id":"1abe348d-b582-4aa6-9e01-9bbe6ea07321"},{"name":"Delete message by Id - Coming soon","id":"268d986d-3d50-4128-9710-4b8adb9216ee","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[],"url":"{{baseUrl}}/api/v3/messages/{{messageId}}","description":"Description
\nDelete an existing message by its Id.
\nOnce deleted, the message cannot be retrieved anymore.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns no content on success.
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"path":["api","v3","messages","{{messageId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"268d986d-3d50-4128-9710-4b8adb9216ee"}],"id":"6f638e32-0c5b-4e91-a5ee-f4fef4ccae20","description":"Messages are interactions of digital channels.
\n","_postman_id":"6f638e32-0c5b-4e91-a5ee-f4fef4ccae20"},{"name":"Private notes","item":[{"name":"Add a private note","id":"d7c2e149-6c29-42c5-8e5e-d4b69ea6bdbb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/private-notes","description":"Description
\nAppend a new private note at the end of the given ticket.
\nRequest body
\nResponse body
\nIf the private note has been added with success, the Id of the private note is provided with the content and the data.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","private-notes"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"a8eadf3b-43d0-4490-8cdc-6d4e79ad2e0e","name":"Private note added successfully to a digital channel ticket","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"channel\": \"SMS\",\r\n \"ticketId\": \"6049940e-8a9e-44f0-8062-616014a4bf1e\",\r\n \"text\": \"This is a private note using HTML
\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/private-notes"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"id\": \"b80913b9-853f-4499-836b-726db0b3b884\",\r\n \"channel\": \"SMS\",\r\n \"ticketId\": \"6049940e-8a9e-44f0-8062-616014a4bf1e\",\r\n \"text\": \"This is a private note using HTML
\"\r\n}"},{"id":"1fff0d01-f704-403f-8492-c4f36a0cc361","name":"Private note added successfully to an email ticket","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"channel\": \"MAIL\"\r\n \"threadId\": \"123456\"\r\n \"text\": \"This is a private note using HTML
\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/private-notes"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"id\": \"b80913b9-853f-4499-836b-726db0b3b884\",\r\n \"channel\": \"MAIL\",\r\n \"threadId\": \"123456\",\r\n \"text\": \"This is a private note using HTML
\"\r\n}"}],"_postman_id":"d7c2e149-6c29-42c5-8e5e-d4b69ea6bdbb"},{"name":"Get private notes","id":"de57c220-b298-4470-bdce-46dedc6db631","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"channel\":\"sms\"\r\n \"ticketId\":\"6049940e-8a9e-44f0-8062-616014a4bf1e\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/private-notes/","description":"Description
\nRetrieve private notes from a ticket (digital channels) or thread (email).
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 200 records per page starting by the first record ID of this entity found for your account in the system. When the response exceeds the per-page maximum, you can paginate through the records by using the URL provided in next attribute of your current response.next attribute will automatically fill fromId with the last record ID found and limit with the limit you used in your previous request request. The next page will show the next 200 records (or whatever value put in limit) and the first record of this second page is always the one following the last record of the current page.
You should stop paging when the next attribute is null.
Records found are always sorted by their ID.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns a response body in JSON format with 3 fields:
\n- \n
privateNoteIds: an array that contains all the results
\n \ncount: an integer that gives you the number of elements in the current page.
\n \nnext: the URL to access the next page (
\nnullif it is already the last page) \n
Response Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","private-notes",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"ae135509-3f59-469f-bad0-9ea199d8f535","name":"Get private note from a digital channel ticket","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/private-notes?ticketId=7916f2e3-7b86-4b04-bbd7-683945b31f67","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","private-notes"],"query":[{"key":"ticketId","value":"7916f2e3-7b86-4b04-bbd7-683945b31f67"}]}},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"privateNotes\": [\r\n {\r\n \"id\": \"114926f4-1ad1-4b3f-838a-11c05be8a276\",\r\n \"channel\": \"SMS\",\r\n \"ticketId\": \"4edfcbaf-dd1b-4b94-a55b-036ed0ed0950\",\r\n \"text\": \"test
\"\r\n }\r\n ],\r\n \"count\": 1\r\n}"},{"id":"446ded0d-d1eb-4ad7-add6-e5be24b1acea","name":"Get private note from an email ticket","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/private-notes?threadId=12345","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","private-notes"],"query":[{"key":"threadId","value":"12345"}]}},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"privateNotes\": [\r\n {\r\n \"id\": \"056c524b-9f57-459e-be3e-adacce687ffa\",\r\n \"channel\": \"MAIL\",\r\n \"threadId\": 1234,\r\n \"text\": \"test
\"\r\n }\r\n ],\r\n \"count\": 1\r\n}"}],"_postman_id":"de57c220-b298-4470-bdce-46dedc6db631"},{"name":"Delete private note by Id","id":"81ebe3b8-2cf9-44cb-bc66-ba78821be8a3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"This is a private note using HTML
\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/private-notes/{{privateNoteId}}","description":"Description
\nDelete a private note by ID.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nIf the request is successful, the response body will be empty and the HTTP response code will be 200.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","private-notes","{{privateNoteId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"b570ac92-70fd-4b8e-a39e-893169cd3a05","name":"Private note deleted successfully","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/private-notes/123456"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"81ebe3b8-2cf9-44cb-bc66-ba78821be8a3"},{"name":"Update a private note by id","id":"94041780-de6b-4d29-88ad-64e6dad7d76d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"This is a private note using HTML
\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/private-notes/{{privateNoteId}}","description":"Description
\nAppend a new private note at the end of the given ticket.
\nRequest body
\nResponse body
\nIf the private note has been patched with success, the body is returned with the private note id, channel and text.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","private-notes","{{privateNoteId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"a05b3001-f7f1-4d17-a737-8babc1064491","name":"Private note updated successfully to an email ticket","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"channel\":\"email\"\r\n \"ticketId\":\"123456\"\r\n \"text\": \"This is a private note using HTML
\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/private-notes/"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":" {\r\n \"id\": \"b80913b9-853f-4499-836b-726db0b3b884\",\r\n \"channel\": \"SMS\",\r\n \"ticketId\": \"6049940e-8a9e-44f0-8062-616014a4bf1e\",\r\n \"text\": \"This is a private note using HTML
\"\r\n } "}],"_postman_id":"94041780-de6b-4d29-88ad-64e6dad7d76d"}],"id":"119d9c09-bc1f-418b-8904-a8731a25bb34","_postman_id":"119d9c09-bc1f-418b-8904-a8731a25bb34","description":""},{"name":"Cold statistics","item":[{"name":"Billing","item":[{"name":"Get licenses billed","id":"80cadf3d-d19e-4b33-9413-ae685ec33d4a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/statistic-cold/billing/licenses?month=YYYY-MM","description":"ℹ️ This endpoint is useful to you only if you are billed with a per-user model, please contact your account manager if you have any doubt.
\nDescription
\nRetrieve data about the licenses billed for a month for the account.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset for one specific month, you have to pass a mandatory query parameter.
\nRequest body
\nNo request body is needed.
\nResponse body
\nThe endpoint returns the billing details about the users billed for your account in a JSON response body. Below are the different elements.
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","statistic-cold","billing","licenses"],"host":["{{baseUrl}}"],"query":[{"key":"month","value":"YYYY-MM"}],"variable":[]}},"response":[{"id":"3c5c73a9-fe33-4d1a-a112-bd97796d9b0b","name":"Get licenses billed","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/statistic-cold/billing/licenses?month=2021-01","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","statistic-cold","billing","licenses"],"query":[{"key":"month","value":"2021-01"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"month\": \"2021-01\",\n \"licenseModelBilled\": \"Connected users\",\n \"currentAccountLicenseModel\": \"Connected users\",\n \"details\": [\n {\n \"model\": \"Connected users\",\n \"count\": 12,\n \"peakDateTime\": null,\n \"users\": [\n \"brian_chilson\",\n \"joshua_hughes\",\n \"dan_elsinger\",\n \"peggy_logan\",\n \"larry_austin_supervisor\",\n \"jacqueline_tucker\",\n \"ronald_hanneman\",\n \"chaterine_maedo\",\n \"philipp_colvin\",\n \"patricia_alford\",\n \"anthony_bardnard\",\n \"administrator_uk\"\n ]\n }\n ]\n}"}],"_postman_id":"80cadf3d-d19e-4b33-9413-ae685ec33d4a"}],"id":"45f72130-9a5b-41d6-8224-1279252b579a","_postman_id":"45f72130-9a5b-41d6-8224-1279252b579a","description":""}],"id":"d74a33bd-bcd8-4e7b-bc72-b8403a741101","_postman_id":"d74a33bd-bcd8-4e7b-bc72-b8403a741101","description":""},{"name":"Real-time statistics","item":[{"name":"Queues list","id":"a82e996f-8fe2-4a1b-8f30-ba3e93728559","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"queueIds\": null,\r\n \"metrics\": [\r\n \"numberOfAgentsConnected\",\r\n \"numberOfAgentsAvailable\",\r\n \"numberOfAgentsWorking\",\r\n \"numberOfAgentsBusy\",\r\n \"numberOfContactsPresented\",\r\n \"numberOfContactsWaiting\",\r\n \"numberOfContactsHandled\",\r\n \"numberOfCallsAbandoned\",\r\n \"numberOfCallsDissuaded\",\r\n \"numberOfContactsTransferredToAgent\",\r\n \"numberOfContactsTransferredToQueue\",\r\n \"numberOfContactsTransferredToExtNumber\",\r\n \"maxWaitingTime\",\r\n \"avgHandleTime\",\r\n \"avgAfterCallWorkTime\",\r\n \"avgTreatmentTime\",\r\n \"avgHoldTime\",\r\n \"handleRate\",\r\n \"dissuasionRate\",\r\n \"abandonRate\",\r\n \"pickupRateLess10s\",\r\n \"pickupRateLess20s\",\r\n \"pickupRateLess30s\",\r\n \"pickupRateLess60s\",\r\n \"pickupRateLess90s\",\r\n \"pickupRateLess180s\",\r\n \"queueAvgWaitingTimeBeforePickup\",\r\n \"queueAvgWaitingTimeBeforeAbandon\",\r\n \"queueAvgWaitingTimeBeforeDissuasion\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/inbound/queues-list","description":"Description
\nRetrieve real-time statistics about queues list supervision widget.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 200 queues per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Request body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","inbound","queues-list"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"3943226e-c62d-4629-8192-6a4c9eb57f2f","name":"Queues list with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"queueIds\": null,\r\n \"metrics\": [\r\n \"numberOfAgentsConnected\",\r\n \"numberOfAgentsAvailable\",\r\n \"numberOfAgentsWorking\",\r\n \"numberOfAgentsBusy\",\r\n \"numberOfContactsPresented\",\r\n \"numberOfContactsWaiting\",\r\n \"numberOfContactsHandled\",\r\n \"numberOfCallsAbandoned\",\r\n \"numberOfCallsDissuaded\",\r\n \"numberOfContactsTransferredToAgent\",\r\n \"numberOfContactsTransferredToQueue\",\r\n \"numberOfContactsTransferredToExtNumber\",\r\n \"maxWaitingTime\",\r\n \"avgHandleTime\",\r\n \"avgAfterCallWorkTime\",\r\n \"avgTreatmentTime\",\r\n \"avgHoldTime\",\r\n \"handleRate\",\r\n \"dissuasionRate\",\r\n \"abandonRate\",\r\n \"pickupRateLess10s\",\r\n \"pickupRateLess20s\",\r\n \"pickupRateLess30s\",\r\n \"pickupRateLess60s\",\r\n \"pickupRateLess90s\",\r\n \"pickupRateLess180s\",\r\n \"queueAvgWaitingTimeBeforePickup\",\r\n \"queueAvgWaitingTimeBeforeAbandon\",\r\n \"queueAvgWaitingTimeBeforeDissuasion\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/queues-list?page=1","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","real-time-stats","inbound","queues-list"],"query":[{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"values\": [{\n \"queueId\": 10001,\n \"queueName\": \"Default_queue\",\n \"activityId\": 14,\n \"activityName\": \"Default activity\",\n \"avgAfterCallWorkTime\": 3622.0,\n \"handleRate\": 0.3333,\n \"numberOfContactsPresented\": 3,\n \"abandonRate\": 0.6667,\n \"numberOfContactsHandled\": 1,\n \"queueAvgWaitingTimeBeforePickup\": 802.0,\n \"numberOfAgentsConnected\": 0,\n \"numberOfAgentsWorking\": 0,\n \"numberOfContactsTransferredToAgent\": 0,\n \"dissuasionRate\": 0.0,\n \"queueAvgWaitingTimeBeforeAbandon\": 63259.0,\n \"numberOfContactsTransferredToExtNumber\": 0,\n \"numberOfAgentsBusy\": 0,\n \"numberOfAgentsAvailable\": 0,\n \"pickupRateLess180s\": 1.0,\n \"pickupRateLess10s\": 1.0,\n \"pickupRateLess60s\": 1.0,\n \"numberOfCallsAbandoned\": 2,\n \"avgHandleTime\": 7390.0,\n \"numberOfContactsWaiting\": 0,\n \"avgTreatmentTime\": 3923.0,\n \"numberOfContactsTransferredToQueue\": 0,\n \"numberOfCallsDissuaded\": 0,\n \"avgHoldTime\": 0.0,\n \"pickupRateLess20s\": 1.0,\n \"pickupRateLess30s\": 1.0,\n \"queueAvgWaitingTimeBeforeDissuasion\": 0.0,\n \"pickupRateLess90s\": 1.0,\n \"maxWaitingTime\": 0\n }]\n}"}],"_postman_id":"a82e996f-8fe2-4a1b-8f30-ba3e93728559"},{"name":"Queues availability","id":"0f2b2322-e2db-4786-8d53-8cd963a721b8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"queueIds\": null,\r\n \"statusIds\": null\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/inbound/queues-availability?aggregated=false","description":"Description
\nRetrieve real-time statistics about queues availability.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 200 queues per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Request body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nDepending if you use the aggregation mode or not, the response body will be slightly different to be more coherent with the data you can receive. In non-aggregated mode, you can receive multiple queues/campaigns, soe there will be multiple elements in values array and you can have the pagination as well. In aggregated mode, as you will receive only one set of data, values is now an object and pagination is disabled.
\nConcerning metrics in aggregated mode, if an agent is found in one presence for a queue and another presence for another queue, then we will apply the following order of importance to select which metric should be incremented:
\n- \n
Working (numberOfAgentsWorking)
\n \nBusy (numberOfAgentsBusy)
\n \nAway (numberOfAgentsAway)
\n \nAvailable (numberOfAgentsAvailable)
\n \nUnavailable (numberOfAgentsUnavailable)
\n \n
There is an additional metric that is basically the sum of all the previous ones which is numberOfAgentsConnected.
\nConcerning the metric numberOfAgentsCustom:
\n- \n
This metric can only be set if you select at least one status in statusIds filter.
\n \nIn the statusIds filter, you can use any kind of statuses but we discourage you to mix \"Available\" type of status with \"Break\" type of status.
\n \nOnly agents assigned to the queues/campaigns you try to filter on, that are considered as unavailable by the system to handle interactions from those queues/campaigns will be counted in that metric.
\n \n
Response Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","inbound","queues-availability"],"host":["{{baseUrl}}"],"query":[{"key":"aggregated","value":"false"}],"variable":[]}},"response":[{"id":"cc8ab6c1-4886-4231-9763-22d47baeef1a","name":"Queues availability without aggregation","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"queueIds\": [11,22,33],\r\n \"statusIds\": null\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/queues-availability?page=1&aggregated=false","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","real-time-stats","inbound","queues-availability"],"query":[{"key":"page","value":"1"},{"key":"aggregated","value":"false"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"values\": [{\n \"queueId\": 11,\n \"queueName\": \"Queue 1\",\n \"activityId\": 14,\n \"activityName\": \"Default activity\",\n \"numberOfAgentsUnavailable\": 2,\n \"numberOfAgentsConnected\": 15,\n \"numberOfAgentsAvailable\": 4,\n \"numberOfAgentsWorking\": 6,\n \"numberOfAgentsBusy\": 2,\n \"numberOfAgentsAway\": 1,\n \"numberOfAgentsCustomStatus\": 0\n }, {\n \"queueId\": 22,\n \"queueName\": \"Queue 2\",\n \"activityId\": 14,\n \"activityName\": \"Default activity\",\n \"numberOfAgentsUnavailable\": 2,\n \"numberOfAgentsConnected\": 15,\n \"numberOfAgentsAvailable\": 4,\n \"numberOfAgentsWorking\": 6,\n \"numberOfAgentsBusy\": 2,\n \"numberOfAgentsAway\": 1,\n \"numberOfAgentsCustomStatus\": 0\n }, {\n \"queueId\": 11,\n \"queueName\": \"Queue 3\",\n \"activityId\": 14,\n \"activityName\": \"Default activity\",\n \"numberOfAgentsUnavailable\": 2,\n \"numberOfAgentsConnected\": 15,\n \"numberOfAgentsAvailable\": 4,\n \"numberOfAgentsWorking\": 6,\n \"numberOfAgentsBusy\": 2,\n \"numberOfAgentsAway\": 1,\n \"numberOfAgentsCustomStatus\": 0\n }]\n}"},{"id":"b23712ff-267b-4776-9858-dd4c0d15125d","name":"Queues availability with aggregation","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"queueIds\": [11,22,33],\r\n \"statusIds\": [123,456,789]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/queues-availability?page=1&aggregated=true","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","real-time-stats","inbound","queues-availability"],"query":[{"key":"page","value":"1"},{"key":"aggregated","value":"true"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"values\": {\n \"queueIds\": [11,22,33],\n \"queueNames\": [\"Queue 1\",\"Queue 2\",\"Queue 3\"],\n \"activityIds\": [14],\n \"activityNames\": [\"Default activity\"],\n \"numberOfAgentsUnavailable\": 2,\n \"numberOfAgentsConnected\": 15,\n \"numberOfAgentsAvailable\": 4,\n \"numberOfAgentsWorking\": 6,\n \"numberOfAgentsBusy\": 2,\n \"numberOfAgentsAway\": 1,\n \"numberOfAgentsCustomStatus\": 1\n }\n}"}],"_postman_id":"0f2b2322-e2db-4786-8d53-8cd963a721b8"},{"name":"Activities list","id":"d9f943d8-a645-4787-9cc5-155fc799954a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"metrics\": [\r\n \"numberOfAgentsConnected\",\r\n \"numberOfAgentsAvailable\",\r\n \"numberOfAgentsWorking\",\r\n \"numberOfAgentsBusy\",\r\n \"numberOfContactsPresented\",\r\n \"numberOfContactsWaiting\",\r\n \"numberOfContactsHandled\",\r\n \"numberOfCallsAbandoned\",\r\n \"numberOfCallsDissuaded\",\r\n \"numberOfContactsTransferredToAgent\",\r\n \"numberOfContactsTransferredToActivity\",\r\n \"numberOfContactsTransferredToExtNumber\",\r\n \"maxWaitingTime\",\r\n \"avgHandleTime\",\r\n \"avgAfterCallWorkTime\",\r\n \"avgTreatmentTime\",\r\n \"avgHoldTime\",\r\n \"handleRate\",\r\n \"dissuasionRate\",\r\n \"abandonRate\",\r\n \"handleRateLess\",\r\n \"activityAvgWaitingTimeBeforePickup\",\r\n \"activityAvgWaitingTimeBeforeAbandon\",\r\n \"activityAvgWaitingTimeBeforeDissuasion\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/inbound/activities-list","description":"Description
\nRetrieve real-time statistics about activities list supervision widget.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 200 activities per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Request body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","inbound","activities-list"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"41648c27-6e22-4c66-ac80-c4a292b17dc2","name":"Activities list with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"activityIds\": null,\r\n \"metrics\": [\r\n \"numberOfAgentsConnected\",\r\n \"numberOfAgentsAvailable\",\r\n \"numberOfAgentsWorking\",\r\n \"numberOfAgentsBusy\",\r\n \"numberOfContactsPresented\",\r\n \"numberOfContactsWaiting\",\r\n \"numberOfContactsHandled\",\r\n \"numberOfCallsAbandoned\",\r\n \"numberOfCallsDissuaded\",\r\n \"numberOfContactsTransferredToAgent\",\r\n \"numberOfContactsTransferredToActivity\",\r\n \"numberOfContactsTransferredToExtNumber\",\r\n \"maxWaitingTime\",\r\n \"avgHandleTime\",\r\n \"avgAfterCallWorkTime\",\r\n \"avgTreatmentTime\",\r\n \"avgHoldTime\",\r\n \"handleRate\",\r\n \"dissuasionRate\",\r\n \"abandonRate\",\r\n \"handleRateLess\",\r\n \"activityAvgWaitingTimeBeforePickup\",\r\n \"activityAvgWaitingTimeBeforeAbandon\",\r\n \"activityAvgWaitingTimeBeforeDissuasion\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/activities-list?page=1","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","real-time-stats","inbound","activities-list"],"query":[{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"values\": [{\n \"activityId\": 890,\n \"activityName\": \"Test Activity\",\n \"avgAfterCallWorkTime\": 0.0,\n \"handleRate\": 0.0,\n \"numberOfContactsPresented\": 6,\n \"activityAvgWaitingTimeBeforeAbandon\": 20176.8333,\n \"abandonRate\": 1.0,\n \"numberOfContactsHandled\": 0,\n \"numberOfCallsAbandoned\": 6,\n \"avgHandleTime\": 0.0,\n \"numberOfAgentsConnected\": 0,\n \"numberOfAgentsWorking\": 0,\n \"numberOfContactsTransferredToAgent\": 0,\n \"numberOfContactsWaiting\": 0,\n \"avgTreatmentTime\": 0.0,\n \"dissuasionRate\": 0.0,\n \"activityAvgWaitingTimeBeforeDissuasion\": 0.0,\n \"numberOfCallsDissuaded\": 0,\n \"numberOfContactsTransferredToExtNumber\": 0,\n \"avgHoldTime\": 0.0,\n \"activityAvgWaitingTimeBeforePickup\": 0.0,\n \"numberOfAgentsBusy\": 0,\n \"numberOfContactsTransferredToActivity\": 0,\n \"numberOfAgentsAvailable\": 0,\n \"maxWaitingTime\": 0,\n \"handleRateLess\": 0.0\n }]\n}"}],"_postman_id":"d9f943d8-a645-4787-9cc5-155fc799954a"},{"name":"Agents list","id":"edcc4383-e737-4ab0-ac08-72f4666be574","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentIds\": null,\r\n \"queueIds\": null,\r\n \"campaignIds\": null,\r\n \"groupIds\": null,\r\n \"statusIds\": null,\r\n \"states\": null,\r\n \"metrics\": [\r\n \"agentSessionTime\",\r\n \"agentCurrentTalkTime\",\r\n \"agentStatus\",\r\n \"agentCustomStatusName\",\r\n \"agentCustomStatusId\",\r\n \"agentStatusTime\",\r\n \"agentCumulatedConnectedTime\",\r\n \"agentCumulatedUnavailableTime\",\r\n \"agentNumberOfHandledContacts\",\r\n \"agentNumberOfHandledInbound\",\r\n \"agentAvgTreatmentTime\",\r\n \"agentAvgWrapUpTime\",\r\n \"agentAvgHandlingTime\",\r\n \"agentNumberOfContactsTransferred\",\r\n \"agentGlobalOccupancyRate\",\r\n \"agentNumberOfBreaksCumulated\",\r\n \"agentNumberOfFreeCalls\",\r\n \"agentNumberOfHandledOutbound\",\r\n \"agentNumberOfArguedContactsRate\",\r\n \"agentNumberOfArguedContacts\",\r\n \"agentNumberOfArguedPositiveContactsRate\",\r\n \"agentNumberOfArguedPositiveContacts\",\r\n \"agentNumberOfNonArguedContacts\",\r\n \"agentArgumentationRate\",\r\n \"agentTransformationRate\",\r\n \"agentNumberOfHolds\",\r\n \"agentAvgHoldTime\",\r\n \"channelsInfo\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/agents-list","description":"Description
\nRetrieve real-time statistics about agents list supervision widget.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 200 agents per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Request body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","agents-list"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"b8ff39ab-71de-4906-9d4f-5a67c880090c","name":"Agents list with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"agentIds\": null,\r\n \"queueIds\": null,\r\n \"campaignIds\": null,\r\n \"groupIds\": null,\r\n \"statusIds\": null,\r\n \"states\": null,\r\n \"metrics\": [\r\n \"agentSessionTime\",\r\n \"agentCurrentTalkTime\",\r\n \"agentStatus\",\r\n \"agentCustomStatusName\",\r\n \"agentCustomStatusId\",\r\n \"agentStatusTime\",\r\n \"agentCumulatedConnectedTime\",\r\n \"agentCumulatedUnavailableTime\",\r\n \"agentNumberOfHandledContacts\",\r\n \"agentNumberOfHandledInbound\",\r\n \"agentAvgTreatmentTime\",\r\n \"agentAvgWrapUpTime\",\r\n \"agentAvgHandlingTime\",\r\n \"agentNumberOfContactsTransferred\",\r\n \"agentGlobalOccupancyRate\",\r\n \"agentNumberOfBreaksCumulated\",\r\n \"agentNumberOfFreeCalls\",\r\n \"agentNumberOfHandledOutbound\",\r\n \"agentNumberOfArguedContactsRate\",\r\n \"agentNumberOfArguedContacts\",\r\n \"agentNumberOfArguedPositiveContactsRate\",\r\n \"agentNumberOfArguedPositiveContacts\",\r\n \"agentNumberOfNonArguedContacts\",\r\n \"agentArgumentationRate\",\r\n \"agentTransformationRate\",\r\n \"agentNumberOfHolds\",\r\n \"agentAvgHoldTime\",\r\n \"channelsInfo\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/agents-list?page=1","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","real-time-stats","agents-list"],"query":[{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"values\": [{\n \"agentId\": 6666,\n \"agentName\": \"agent_6666\",\n \"agentFirstName\": \"Agent\",\n \"agentLastName\": \"6666\",\n \"agentNumberOfNonArguedContacts\": 0.0,\n \"agentArgumentationRate\": 0,\n \"agentStatus\": \"AVAILABLE\",\n \"agentCustomStatusName\": \"Voice only\",\n \"agentCustomStatusId\": 13245,\n \"agentStatusTime\": 0,\n \"agentAvgHandlingTime\": 13628.1429,\n \"agentNumberOfFreeCalls\": 0.0,\n \"agentNumberOfHandledOutbound\": 7,\n \"agentNumberOfArguedPositiveContactsRate\": 0,\n \"agentAvgHoldTime\": null,\n \"agentNumberOfHandledInbound\": 0,\n \"agentCumulatedUnavailableTime\": 1146800,\n \"agentNumberOfBreaksCumulated\": 4,\n \"agentAvgTreatmentTime\": 9435.8571,\n \"agentNumberOfContactsTransferred\": 0,\n \"channelsInfo\": null,\n \"agentGlobalOccupancyRate\": 0.1783,\n \"agentCurrentTalkTime\": null,\n \"agentNumberOfArguedContacts\": 0.0,\n \"agentNumberOfHandledContacts\": 7,\n \"agentSessionTime\": 0,\n \"agentNumberOfArguedContactsRate\": 0,\n \"agentAvgWrapUpTime\": 11558.125,\n \"agentTransformationRate\": 0,\n \"agentNumberOfHolds\": 0.0,\n \"agentCumulatedConnectedTime\": 1848432,\n \"agentNumberOfArguedPositiveContacts\": 0.0\n }]\n}"}],"_postman_id":"edcc4383-e737-4ab0-ac08-72f4666be574"},{"name":"Agents activity","id":"f9df0c2d-1e95-4a57-b0be-653952e42416","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"groupIds\": null,\r\n \"metrics\": [\r\n \"teamNumberOfAgentsWorking\",\r\n \"teamNumberOfAgentsInBreak\",\r\n \"teamNumberOfAgentsAvailable\",\r\n \"teamNumberOfAgentsAway\",\r\n \"teamOccupancyRate\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/agents/activity","description":"Description
\nRetrieve real-time statistics about agents activity supervision widget.
\nRequest body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","agents","activity"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"2dedb8d8-a784-4c92-b05c-b576c15d0c73","name":"Agents activity with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"groupIds\": null,\r\n \"metrics\": [\r\n \"teamNumberOfAgentsWorking\",\r\n \"teamNumberOfAgentsInBreak\",\r\n \"teamNumberOfAgentsAvailable\",\r\n \"teamNumberOfAgentsAway\",\r\n \"teamOccupancyRate\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/agents/activity"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"values\": {\n \"teamOccupancyRate\": 1.0,\n \"teamNumberOfAgentsInBreak\": 0,\n \"teamNumberOfAgentsAvailable\": 0,\n \"teamNumberOfAgentsAway\": 0,\n \"teamNumberOfAgentsWorking\": 2\n }\n}"}],"_postman_id":"f9df0c2d-1e95-4a57-b0be-653952e42416"},{"name":"Incoming calls daily activity","id":"4196edb3-e45f-4263-b9e9-ae88ce07f23e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceIds\": null,\r\n \"metrics\": [\r\n \"numberOfIncomingCalls\",\r\n \"numberOfIncomingHandledCalls\",\r\n \"numberOfIncomingGiveUpCalls\",\r\n \"numberOfIncomingDissuadedCalls\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/inbound/calls/activity","description":"Description
\nRetrieve real-time statistics about inbound calls activity supervision widget.
\nRequest body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","inbound","calls","activity"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"fcec7850-f884-4a2d-9293-51c9bb4c6c63","name":"Inbound calls activity with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceIds\": null,\r\n \"metrics\": [\r\n \"numberOfIncomingCalls\",\r\n \"numberOfIncomingHandledCalls\",\r\n \"numberOfIncomingGiveUpCalls\",\r\n \"numberOfIncomingDissuadedCalls\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/calls/activity"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"values\": {\n \"numberOfIncomingHandledCalls\": 1,\n \"numberOfIncomingGiveUpCalls\": 8,\n \"numberOfIncomingCalls\": 9,\n \"numberOfIncomingDissuadedCalls\": 0\n }\n}"}],"_postman_id":"4196edb3-e45f-4263-b9e9-ae88ce07f23e"},{"name":"Incoming calls QoS per service","id":"1c5439fc-9d63-45a8-bcc7-ad30cc40ad43","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceIds\": null,\r\n \"metrics\": [\r\n \"processingRate\",\r\n \"abandonRate\",\r\n \"dissuasionRate\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/real-time-stats/inbound/calls/qos","description":"Description
\nRetrieve real-time statistics about inbound calls QoS supervision widget.
\nRequest body
\nResponse body
\nThe endpoint returns the details in a JSON response body. Please see the data structure of a wrapup code above for more information about the different fields returned.
\nResponse Status codes
\nHTTP response codes are described below.
\n","urlObject":{"path":["api","v1","real-time-stats","inbound","calls","qos"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"55ce9ce7-5fd1-4a08-8aa2-11599ca83f4d","name":"Inbound calls QoS with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"serviceIds\": null,\r\n \"metrics\": [\r\n \"processingRate\",\r\n \"abandonRate\",\r\n \"dissuasionRate\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/real-time-stats/inbound/calls/qos"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 21 Jun 2021 10:24:25 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"values\": {\n \"abandonRate\": 0.8889,\n \"dissuasionRate\": 0,\n \"processingRate\": 0.1111\n }\n}"}],"_postman_id":"1c5439fc-9d63-45a8-bcc7-ad30cc40ad43"}],"id":"2f8010dc-e4bb-483c-887b-3712903ad0a7","_postman_id":"2f8010dc-e4bb-483c-887b-3712903ad0a7","description":""},{"name":"Archives","item":[{"name":"Voice","item":[{"name":"Recordings","item":[{"name":"Voice interaction recording content by Id","id":"0f7ceb6c-9080-4189-acf3-b8ec8b9e6b62","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/recordings/interactions/{{interactionId}}/content","description":"Description
\nGet voice interaction recording content.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the voice interaction recording content in its entirety. The response header Content-Type is always filled with the correct MIME type of the recording (audio/mpeg).
Response Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","recordings","interactions","{{interactionId}}","content"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"0551c9fa-71af-4ac6-abc4-6ad7cd430386","name":"Get voice interaction content successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/recordings/interactions/12345/content"},"status":"OK","code":200,"_postman_previewlanguage":"text","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"audio/mpeg"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"0f7ceb6c-9080-4189-acf3-b8ec8b9e6b62"},{"name":"Delete recording by Id","id":"b89c825f-08dc-4706-87ab-2a4caffd9d90","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/recordings/delete/{{recordingId}}","description":"Description
\nDelete a recording by ID.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nIf the request is successful, the response body will be empty and the HTTP response code will be 202 - Accepted. Note that the request is done asynchronouly, so the recording can be deleted after several seconds.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","recordings","delete","{{recordingId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"319af7f4-7d9b-4928-bd98-3ddc06f5068f","name":"File deleted successfully","originalRequest":{"method":"DELETE","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/recordings/delete/7f78c127-a606-4a42-88a8-9fc899afa1az"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"b89c825f-08dc-4706-87ab-2a4caffd9d90"}],"id":"27e373e5-faea-4a6c-8dab-7233f0e70d12","_postman_id":"27e373e5-faea-4a6c-8dab-7233f0e70d12","description":""},{"name":"Voice interactions by dates","id":"0e47b6f7-8af8-47d4-a4ce-4a6406c92138","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"userIds\": [\r\n 123,\r\n 456\r\n ],\r\n \"groupIds\": null,\r\n \"queueIds\": [\r\n 1234,\r\n 5678\r\n ],\r\n \"activityIds\": null,\r\n \"displayedNumberIds\": null,\r\n \"contactPhones\": [\r\n \"33123456789\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/archive-voice/interactions?startDate=2022-01-01&endDate=2022-01-31&recorded=false","description":"Description
\nShow information about voice interactions in the archives. The channel musts be filled.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 20 interactions per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Only 100 pages will be available with the same request, we advise you to use efficiently the filters given to you.
Request body
\nAt least ONE of the following filters is mandatory to use the API.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nThe objects that composed the interactions JSON array reflects the JSON response of the following endpoint (without the time points detail):
\n- \n
- Get voice interaction by Id \n
Response Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-voice","interactions"],"host":["{{baseUrl}}"],"query":[{"key":"startDate","value":"2022-01-01"},{"key":"endDate","value":"2022-01-31"},{"key":"recorded","value":"false"}],"variable":[]}},"response":[{"id":"0b5cbfc6-879e-4e25-b498-045c42e1a846","name":"Voice interactions get with success","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"userIds\": [\r\n 123,\r\n 456\r\n ],\r\n \"groupIds\": null,\r\n \"queueIds\": [\r\n 1234,\r\n 5678\r\n ],\r\n \"activityIds\": null,\r\n \"displayedNumberIds\": null,\r\n \"contactPhones\": [\r\n \"33123456789\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/archive-voice/interactions?startDate=2022-01-01&endDate=2022-01-31&recorded=false","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","archive-voice","interactions"],"query":[{"key":"startDate","value":"2022-01-01"},{"key":"endDate","value":"2022-01-31"},{"key":"recorded","value":"false"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"interactions\": [{\n \"id\": 12345,\n \"callType\": \"inbound\",\n \"startedAt\": \"2021-12-25T12:03:56Z\",\n \"finishedAt\": \"2021-12-25T12:05:56Z\",\n \"duration\": 120000, // Durations are in milliseconds, and is the sum of all durations below minus dialingDuration\n \"durationDetails\": {\n \"dialingDuration\": 10000,\n \"ivrDuration\": 40000,\n \"waitDuration\": 10000,\n \"talkDuration\": 55000,\n \"holdDuration\": 5000,\n \"previewDuration\": 0\n },\n \"queueId\": 1111,\n \"campaignId\": null,\n \"contactId\": null,\n \"serviceId\": 2222,\n \"manualOutboundNumberId\": null, // Will be available soon\n \"contactPhone\": \"33611111111\",\n \"displayedNumber\": \"33188888888\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-12-25T12:05:56Z\"\n }],\n \"agentTransfersValidatedCount\": 0,\n \"agentTransfersCanceledCount\": 0,\n \"externalTransfersValidatedCount\": 0,\n \"externalTransfersCanceledCount\": 0,\n \"ivrTransfersCount\": 0,\n \"transfersToQueueCount\": 0,\n \"transfersCount\": 0,\n \"discardRecording\": false,\n \"recordings\": [],\n \"voiceMessages\": [] // Will be available soon\n }]\n}\n"}],"_postman_id":"0e47b6f7-8af8-47d4-a4ce-4a6406c92138"},{"name":"Requalify call","id":"05608e54-e432-4cf2-82cb-ff3f9c746795","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"requalifiedWrapupId\": 12345,\r\n \"requalifiedWrapupComment\": \"test\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/archive-voice/interactions/{{interactionId}}","description":"Description
\nBe able to requalify a call, which means add a new wrapup code and a new wrapup comment in dedicated fields.
\nQuery parameter(s)
\nNo query parameters.
\nRequest body
\nAt least ONE of the following filters is mandatory to use the API.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nThe objects that composed the interactions JSON array reflects the JSON response of the following endpoint (without the time points detail):
\n- \n
- Get voice interaction by Id \n
Response Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-voice","interactions","{{interactionId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"8534b12a-b74b-487d-91b8-25c43175a498","name":"Call requalified with success","originalRequest":{"method":"PUT","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"requalifiedWrapupId\": 12345,\r\n \"requalifiedWrapupComment\": \"test\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/archive-voice/interactions/12345"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"interactions\": [{\n \"id\": 12345,\n \"callType\": \"inbound\",\n \"startedAt\": \"2021-12-25T12:03:56Z\",\n \"finishedAt\": \"2021-12-25T12:05:56Z\",\n \"duration\": 120000, // Durations are in milliseconds, and is the sum of all durations below minus dialingDuration\n \"durationDetails\": {\n \"dialingDuration\": 10000,\n \"ivrDuration\": 40000,\n \"waitDuration\": 10000,\n \"talkDuration\": 55000,\n \"holdDuration\": 5000,\n \"previewDuration\": 0\n },\n \"queueId\": 1111,\n \"campaignId\": null,\n \"contactId\": null,\n \"serviceId\": 2222,\n \"manualOutboundNumberId\": null,\n \"contactPhone\": \"33611111111\",\n \"displayedNumber\": \"33188888888\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"requalifiedWrapupId\": 12345,\n \"requalifiedWrapupComment\": \"test\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-12-25T12:05:56Z\"\n }],\n \"agentTransfersValidatedCount\": 0,\n \"agentTransfersCanceledCount\": 0,\n \"externalTransfersValidatedCount\": 0,\n \"externalTransfersCanceledCount\": 0,\n \"ivrTransfersCount\": 0,\n \"transfersToQueueCount\": 0,\n \"transfersCount\": 0,\n \"discardRecording\": false,\n \"recordings\": [],\n \"voiceMessages\": []\n }]\n}\n"}],"_postman_id":"05608e54-e432-4cf2-82cb-ff3f9c746795"},{"name":"Voice interactions by phone number","id":"ef032658-44d2-44b3-a320-c828472c8940","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/archive-voice/contact/interactions?contactPhone=33123456789&recorded=false","description":"Description
\nShow information about voice interactions in the archives for a specific contact phone number.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 20 interactions per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Only 100 pages will be available with the same request, we advise you to use efficiently the filters given to you.
Request body
\nNo request body.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nThe objects that composed the interactions JSON array reflects the JSON response of the following endpoint (without the time points detail):
\n- \n
- Get voice interaction by Id \n
Response Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-voice","contact","interactions"],"host":["{{baseUrl}}"],"query":[{"key":"contactPhone","value":"33123456789"},{"key":"recorded","value":"false"}],"variable":[]}},"response":[{"id":"fc8a1368-a3d7-422a-97be-ed8d2974c618","name":"Voice interactions get with success","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/archive-voice/contact/interactions?contactPhone=33123456789&recorded=false","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","archive-voice","contact","interactions"],"query":[{"key":"contactPhone","value":"33123456789"},{"key":"recorded","value":"false"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"interactions\": [{\n \"id\": 12345,\n \"callType\": \"inbound\",\n \"startedAt\": \"2021-12-25T12:03:56Z\",\n \"finishedAt\": \"2021-12-25T12:05:56Z\",\n \"duration\": 120000, // Durations are in milliseconds, and is the sum of all durations below minus dialingDuration\n \"durationDetails\": {\n \"dialingDuration\": 10000,\n \"ivrDuration\": 40000,\n \"waitDuration\": 10000,\n \"talkDuration\": 55000,\n \"holdDuration\": 5000,\n \"previewDuration\": 0\n },\n \"queueId\": 1111,\n \"campaignId\": null,\n \"contactId\": null,\n \"serviceId\": 2222,\n \"manualOutboundNumberId\": null, // Will be available soon\n \"contactPhone\": \"33123456789\",\n \"displayedNumber\": \"33188888888\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-12-25T12:05:56Z\"\n }],\n \"agentTransfersValidated\": 0,\n \"agentTransfersCanceled\": 0,\n \"externalTransfersValidated\": 0,\n \"externalTransfersCanceled\": 0,\n \"ivrTransfers\": 0,\n \"transfersToQueue\": 0,\n \"transfers\": 0,\n \"discardRecording\": false,\n \"recordings\": [],\n \"voiceMessages\": [] // Will be available soon\n }]\n}\n"}],"_postman_id":"ef032658-44d2-44b3-a320-c828472c8940"},{"name":"Voice interaction by Id","id":"5086aeda-4a08-49ed-819e-5ce93845af68","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/archive-voice/interactions/{{interactionId}}","description":"Description
\nShow information about a voice interaction in the archives.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-voice","interactions","{{interactionId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"49f55e37-3e54-434d-ad0c-28c89e006255","name":"Voice interaction get with success","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/archive-voice/interactions/12345"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 12345,\n \"callType\": \"inbound\",\n \"startedAt\": \"2021-11-25T12:03:56Z\",\n \"finishedAt\": \"2021-11-25T12:05:56Z\",\n \"duration\": 120000, // Durations are in milliseconds, and is the sum of all durations below minus dialingDuration\n \"durationDetails\": {\n \"dialingDuration\": 10000,\n \"ivrDuration\": 40000,\n \"waitDuration\": 10000,\n \"talkDuration\": 55000,\n \"holdDuration\": 5000,\n \"previewDuration\": 0\n },\n \"queueId\": 1111,\n \"campaignId\": null,\n \"contactId\": null,\n \"serviceId\": 2222,\n \"manualOutboundNumberId\": null, // Will be available soon\n \"contactPhone\": \"33611111111\",\n \"displayedNumber\": \"33188888888\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-11-25T12:05:56Z\"\n }],\n \"timePoints\": [{\n \"action\": \"CONFERENCE_STARTED\",\n \"agentId\": null,\n \"queueId\": null,\n \"campaignId\": null,\n \"time\": \"2021-11-25T12:03:56Z\"\n }, {\n \"action\": \"AGENT_HANGED_UP\",\n \"agentId\": 7777,\n \"queueId\": 1111,\n \"campaignId\": null,\n \"time\": \"2021-11-25T12:05:46Z\"\n }, {\n \"action\": \"CONTACT_HANGED_UP\",\n \"agentId\": null,\n \"queueId\": null,\n \"campaignId\": null,\n \"time\": \"2021-11-25T12:05:56Z\"\n }, {\n \"action\": \"CONFERENCE_FINISHED\",\n \"agentId\": null,\n \"queueId\": null,\n \"campaignId\": null,\n \"time\": \"2021-11-25T12:05:56Z\"\n }],\n \"agentTransfersValidated\": 0,\n \"agentTransfersCanceled\": 0,\n \"externalTransfersValidated\": 0,\n \"externalTransfersCanceled\": 0,\n \"ivrTransfers\": 0,\n \"transfersToQueue\": 0,\n \"transfers\": 0,\n \"discardRecording\": false,\n \"recordings\": [],\n \"voiceMessages\": [] // Will be available soon\n}"}],"_postman_id":"5086aeda-4a08-49ed-819e-5ce93845af68"}],"id":"d23a20bc-6693-49c8-980e-f5b7e75eed3c","_postman_id":"d23a20bc-6693-49c8-980e-f5b7e75eed3c","description":""},{"name":"Email","item":[{"name":"Email interactions by dates","id":"991a0048-25d8-47bc-8c75-0d8daf4d1259","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"userIds\": [\r\n 123,\r\n 456\r\n ],\r\n \"groupIds\": null,\r\n \"queueIds\": [\r\n 1234\r\n ],\r\n \"activityIds\": null,\r\n \"emailAddresses\": [\r\n \"no-reply@diabolocom.com\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/archive-mail/interactions?startDate=2021-12-01&endDate=2022-01-31","description":"Description
\nShow information about email interactions in the archives. The channel musts be filled.
\nQuery parameter(s)
\nFiltering
\nFor filtering the dataset, we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 20 interactions per page. When the response exceeds the per-page maximum, you can paginate through the records by incrementing the page parameter. Example: ?page=3.
Listed results include page and previous URLs in the response body for easier navigation.
You should stop paging when the next attribute is null.
Only 100 pages will be available with the same request, we advise you to use efficiently the filters given to you.
Request body
\nAt least ONE of the following filters is mandatory to use the API.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nThe objects that composed the interactions JSON array reflects the JSON response of the following endpoint (without the time points detail):
\n- \n
- Get email interaction by Id \n
Response Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-mail","interactions"],"host":["{{baseUrl}}"],"query":[{"key":"startDate","value":"2021-12-01"},{"key":"endDate","value":"2022-01-31"}],"variable":[]}},"response":[{"id":"0dedb522-013e-49b9-b31b-0be2d9d83eb3","name":"Email interactions get with success","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details."},{"key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"userIds\": [\r\n 123,\r\n 456\r\n ],\r\n \"groupIds\": null,\r\n \"queueIds\": [\r\n 1234\r\n ],\r\n \"activityIds\": null,\r\n \"emailAddresses\": [\r\n \"no-reply@diabolocom.com\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/archive-mail/interactions?startDate=2021-12-01&endDate=2022-01-31","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","archive-mail","interactions"],"query":[{"key":"startDate","value":"2021-12-01"},{"key":"endDate","value":"2022-01-31"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 1,\n \"previous\": null,\n \"next\": null,\n \"interactions\": [{\n \"id\": 13245,\n \"threadId\": 999,\n \"mailType\": \"inbound\",\n \"startedAt\": \"2021-12-25T12:03:56Z\",\n \"finishedAt\": \"2021-12-25T12:05:56Z\",\n \"duration\": 5555,\n \"queueId\": 1111,\n \"serviceId\": 2222,\n \"contactEmail\": \"louis.dupont@gmail.com\",\n \"displayedEmail\": \"service@diabolocom.com\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-12-25T12:05:56Z\"\n }],\n \"transfers\": 0,\n \"tags\": [ // Will be available soon\n \"00000000-0000-0000-0000-000000000000\",\n \"11111111-1111-1111-1111-111111111111\"\n ]\n }]\n}\n"}],"_postman_id":"991a0048-25d8-47bc-8c75-0d8daf4d1259"},{"name":"Email interaction by Id","id":"d3de3a8d-149d-4136-a738-8e4a37aff332","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/archive-mail/interactions/{{interactionId}}/{{contactSessionId}}","description":"Description
\nShow information about an email interaction in the archives.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","archive-mail","interactions","{{interactionId}}","{{contactSessionId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"fdaef440-3d08-4557-9400-6246551f6076","name":"Email interaction get with success","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details."}],"url":"https://public-platform.engage.diabolocom.com/api/v1/archive-mail/interactions/12345/11111111-1111-1111-1111-111111111111"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Tue, 25 January 2021 09:23:06 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 13245,\n \"threadId\": 999,\n \"mailType\": \"inbound\",\n \"startedAt\": \"2021-11-25T12:03:56Z\",\n \"finishedAt\": \"2021-11-25T12:05:56Z\",\n \"duration\": 5555,\n \"queueId\": 1111,\n \"serviceId\": 2222,\n \"contactEmail\": \"louis.dupont@gmail.com\",\n \"displayedEmail\": \"service@diabolocom.com\",\n \"contactSessionId\": \"11111111-1111-1111-1111-111111111111\",\n \"wrapups\": [{\n \"agentId\": 3333,\n \"wrapupId\": 44444,\n \"wrapupStatus\": \"tocall\",\n \"wrapupPath\": \"\",\n \"wrapupName\": \"Abandoned\",\n \"wrapupComment\": \"\",\n \"wrappedAt\": \"2021-11-25T12:05:56Z\"\n }],\n \"timePoints\": [{\n \"action\": \"MAIL_RECEIVED_BY_SYSTEM\",\n \"agentId\": null,\n \"queueId\": null,\n \"time\": \"2021-11-25T12:03:56Z\"\n },\n {\n \"action\": \"MAIL_WORK_FINISHED\",\n \"agentId\": null,\n \"queueId\": null,\n \"time\": \"2021-11-25T12:05:46Z\"\n },\n {\n \"action\": \"AGENT_PERFORMED_CLOSE\",\n \"agentId\": 7777,\n \"queueId\": 1111,\n \"time\": \"2021-11-25T12:05:56Z\"\n },\n {\n \"action\": \"AGENT_PERFORMED_WRAPUP\",\n \"agentId\": 7777,\n \"queueId\": 1111,\n \"time\": \"2021-11-25T12:03:56Z\"\n },\n {\n \"action\": \"MAIL_WORK_FINISHED\",\n \"agentId\": null,\n \"queueId\": null,\n \"time\": \"2021-11-25T12:05:56Z\"\n },\n {\n \"action\": \"AGENT_PERFORMED_CLOSE\",\n \"agentId\": 7777,\n \"queueId\": 1111,\n \"time\": \"2021-11-25T12:05:56Z\"\n }\n ],\n \"transfers\": 0,\n \"tags\": [ // Will be available soon\n \"00000000-0000-0000-0000-000000000000\",\n \"11111111-1111-1111-1111-111111111111\"\n ]\n}"}],"_postman_id":"d3de3a8d-149d-4136-a738-8e4a37aff332"}],"id":"4d53f334-415b-4bf9-9024-49c5bc117326","_postman_id":"4d53f334-415b-4bf9-9024-49c5bc117326","description":""}],"id":"2de6e808-e2cf-4daa-bb3e-f8666b7c7a67","_postman_id":"2de6e808-e2cf-4daa-bb3e-f8666b7c7a67","description":""},{"name":"SFTP","item":[{"name":"(Re)generate a SFTP report","id":"ce42bad6-79a2-4f5d-ac99-b2342f4071e3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/sftp/{{pathToSFTPReport}}/generate","description":"Description
\nIf you want to fetch data from a SFTP report (CSV file) and have the latest data available, you may want to force the (re)generation of this specific SFTP report. Note that you cannot regenerate more than 10 reports at the same time (if you request 11 regenerations, the 11th will send you a 429 TOO MANY REQUESTS error).
\nYou can only (re)generate the last CSV file of a folder for daily reports. All CSV files can be (re)generated except the ones in the folders inside /voice/campaigns.
\nThis endpoint could also be used for requesting the generation of custom SFTP isolated reports, when generated the return code will be 202 and the body will return you some information.
\nQuery parameter(s)
\nNo query parameter is required but note that the path of this endpoint (after /api/v1) should be the exact path of your report in the SFTP.
For isolated reports, the file path should contains the username of the owner of the Public API token used for this request. The file will be retrieved only for this user and in his SFTP folder.
\nOnly reports can be used as path for this endpoint, meaning only files in CSV format and in the limit of retention dates set in the solution. Audio files or other types of files cannot be accessed. Only the last date report can be genererated.
\nIf your SFTP structure is still the old one, note that only paths inside the folder SFTP_2.0. If you do not see the folder SFTP_2.0, you do not need to take into account this note.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nFor a non-isolated SFTP report, the status of this regeneration request can be checked by calling the GET status of a SFTP report regeneration endpoint (see below).
\nThe response status code used will be 200. For an isolated report, the response status code will be 202.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","sftp","{{pathToSFTPReport}}","generate"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"a320d4ac-d457-43b3-afa5-3e73600ec0c0","name":"Regeneration requested successfully","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3/2023-04-25_new_calllog_v3.csv/generate"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":""},{"id":"10a657f7-cb31-42a1-9205-587749466b45","name":"Regeneration requested successfully (isolated report)","originalRequest":{"method":"POST","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3/2023-04-25_new_calllog_v3.myusername.csv/generate"},"status":"Accepted","code":202,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\r\n \"username\" : \"myusername\",\r\n \"generationStartAt\" : \"2026-05-01T18:00:00Z\"\r\n}"}],"_postman_id":"ce42bad6-79a2-4f5d-ac99-b2342f4071e3"},{"name":"Get status of a SFTP report regeneration","id":"9ddd28a0-88ac-42ec-9881-bef322ed946f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/sftp/{{pathToSFTPReport}}/status","description":"Description
\nThis endpoint needs to be used to know the availability of a specific SFTP report.
\nQuery parameter(s)
\nNo query parameter is required.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns a response body in JSON containing the availability status of a SFTP report, only 2 values possible:
\n- \n
DONE - It means that this file has its full integrity and can be downloaded
\n \nGENERATING - It means that this file is nt available yet because it's currently being (re)generated.
\n \n
Response Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","sftp","{{pathToSFTPReport}}","status"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"bd7b2b27-0faf-4a22-8660-0149338083ee","name":"Get status of a SFTP report regeneration successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3/2023-04-25_new_calllog_v3.csv/status"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\n \"status\": \"DONE\"\n}"}],"_postman_id":"9ddd28a0-88ac-42ec-9881-bef322ed946f"},{"name":"Download SFTP file","id":"d027d8b0-c7f1-4e2b-9f66-02d516b9ae6d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/sftp/{{pathToSFTPReport}}","description":"Description
\nUse this endpoint to download any file from the SFTP (CSV, recordings, logs, ...) in their original format.
\nThis endpoint can be use for 3 purposes (in the code examples, you can find an example for each one of those purposes):
\n- \n
List all folders inside a specific folders (you can use pagination)
\n \nList all files inside a specific folders (you can use pagination)
\n \nFetch the content of a specific file (you obviously cannot use the pagination)
\n \n
Query parameter(s)
\nAll files can be used as path for this endpoint, meaning files in CSV format will be sent as CSV, same for MP3, ... For reports, the limit of retention dates set in the solution will be applied and you can receive an error if the file is not existing in the SFTP.
\nIf your SFTP structure is still the old one, note that only paths inside the folder SFTP_2.0. If you do not see the folder SFTP_2.0, you do not need to take into account this note.
\nFiltering
\nFor filtering the dataset (when you are trying to list the list of folders or files), we can pass various options through query parameters. The different filters can be combined.
\nPagination
\nBy default, the endpoint returns a maximum of 100 records per page starting by the first record name of this entity found for your account in the system. When the response exceeds the per-page maximum, you can paginate through the records by using the URL provided in next attribute of your current response.next attribute will automatically fill fromId with the last record name found and limit with the limit you used in your previous request request. The next page will show the next 100 records (or whatever value put in limit) and the first record of this second page is always the one following the last record of the current page.
You should stop paging when the next attribute is null.
Records found are always sorted by their name.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns a response body in the content type of the original file containing the content of requested file. If you requested a folder and not a file, you will get the list of all direct children in JSON.
\nIn the example request you have in this documentation, you can find 2 examples: one for a file, one for a folder.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","sftp","{{pathToSFTPReport}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"524e9331-cd36-42fb-9149-26b0b9f79460","name":"SFTP report downloaded successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3/2023-04-25_new_calllog_v3.csv"},"status":"OK","code":200,"_postman_previewlanguage":"text","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"text/csv"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"id;call_type;call_initiative;call_result;call_start;call_end;call_duration;dialing_duration;ivr_duration;wait_duration;talk_duration;hold_duration;payment_duration;\"external_transfer_dialing\";\"external_transfer_conversation\";queue_id;queue_name;campaign_id;campaign_name;campaign_contact_id;contact_phonenumber;try_number;preview_duration;service_phonenumber;service_name;archive_key;displayed_number;displayed_number_name;\"user_id_1\";\"user_login_1\";\"user_group_id_1\";\"user_group_name_1\";\"wrapup_id_1\";\"wrapup_type_1\";\"wrapup_path_1\";\"wrapup_name_1\";\"wrapup_duration_1\";\"wrapup_comment_1\";payment_id;payment_result;payment_result_detail\n8959;inbound;external;DissuasionIVR;\"12/04/2023 14:04:22\";\"12/04/2023 14:04:22\";1;0;1;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"21576654-e19a-4d10-8f91-ecdc154c4c13\";;;;;;;;;;;;;;;\n8960;inbound;external;DissuasionIVR;\"12/04/2023 14:04:28\";\"12/04/2023 14:04:28\";1;0;1;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"023bd308-4a98-4774-92fc-52ad56a26c45\";;;;;;;;;;;;;;;\n8961;inbound;external;Handled;\"12/04/2023 14:04:59\";\"12/04/2023 14:05:12\";14;0;1;8;5;0;0;0;0;10780;Testemnaskill;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"ce74aab4-b361-45f3-8539-2849a4e2cb41\";;;371;emna_adm;;;23;tocall;\"Codes standards\";Absent;4;;;;\n8962;inbound;external;DissuasionIVR;\"12/04/2023 14:07:56\";\"12/04/2023 14:07:56\";0;0;0;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"c02017aa-cda4-4391-921e-4c2e0a240f57\";;;;;;;;;;;;;;;\n8963;inbound;external;DissuasionIVR;\"12/04/2023 14:08:01\";\"12/04/2023 14:08:01\";0;0;0;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"d4b6030a-a25f-4c49-999c-79f8f80de3a9\";;;;;;;;;;;;;;;\n8964;inbound;external;DissuasionIVR;\"12/04/2023 14:11:10\";\"12/04/2023 14:11:10\";0;0;0;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"cdf23145-2543-4bf4-8e16-a4c305efbde2\";;;;;;;;;;;;;;;\n8965;inbound;external;DissuasionIVR;\"12/04/2023 14:11:17\";\"12/04/2023 14:11:17\";0;0;0;0;0;0;0;0;0;;;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"95f79b71-905b-4c2d-aa98-e96931bef0fe\";;;;;;;;;;;;;;;\n8966;inbound;external;Handled;\"12/04/2023 14:11:58\";\"12/04/2023 14:12:29\";31;0;1;4;27;0;0;0;0;10781;Bijoux_English;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"27cfe4ff-bdd6-469e-b437-2cbf2ac977a0\";;;371;emna_adm;;;20;arguedpositive;;\"Wrapup interrupted\";244;;;;\n8967;inbound;external;Handled;\"12/04/2023 14:54:56\";\"12/04/2023 14:55:11\";15;0;1;3;12;0;0;0;0;10781;Bijoux_English;;;;\"33123456789\";1;0;\"33123456789\";\"Service Demo 4.6.0\";\"48992408-86c2-4c41-9c5b-5037ad8bf4b8\";;;371;emna_adm;;;25;tocall;\"Codes standards\";\"Answer machine\";4;;;;\n"},{"id":"070902c4-a719-4521-af55-08fc97666984","name":"Folder with folders fetched successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice?fromId=activities_callscripts&limit=100","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","sftp","voice"],"query":[{"key":"fromId","value":"activities_callscripts"},{"key":"limit","value":"100"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 8,\n \"data\": [\n {\n \"name\": \"activities_callscripts\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"call_log\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"campaigns\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"manual_outbound_callscripts\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"queue_log\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"surveys\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"telecom\",\n \"type\": \"folder\"\n },\n {\n \"name\": \"variables\",\n \"type\": \"folder\"\n }\n ],\n \"next\": \"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice?fromId=variables&limit=100\"\n}\n"},{"id":"c40610b2-de63-464d-a104-988601b81614","name":"Folder with files fetched successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":{"raw":"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3?fromId=2023-07-16_new_calllog_v3.csv&limit=100","protocol":"https","host":["public-platform","engage","diabolocom","com"],"path":["api","v1","sftp","voice","call_log","new_callog_v3"],"query":[{"key":"fromId","value":"2023-07-16_new_calllog_v3.csv"},{"key":"limit","value":"100"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"","type":"text"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"{\n \"count\": 2,\n \"data\": [\n {\n \"name\": \"2023-07-17_new_calllog_v3.csv\",\n \"type\": \"file\",\n \"lastUpdatedAt\": \"2023-11-01T16:52:54Z\" // Will be available soon\n },\n {\n \"name\": \"2023-07-18_new_calllog_v3.csv\",\n \"type\": \"file\",\n \"lastUpdatedAt\": \"2023-11-01T16:52:54Z\" // Will be available soon\n }\n ],\n \"next\": \"https://public-platform.engage.diabolocom.com/api/v1/sftp/voice/call_log/new_callog_v3?fromId=2023-07-18_new_calllog_v3.csv&limit=100\"\n}\n"}],"_postman_id":"d027d8b0-c7f1-4e2b-9f66-02d516b9ae6d"}],"id":"ec87bd71-b5ba-42ad-bd7d-5e19e3313b21","_postman_id":"ec87bd71-b5ba-42ad-bd7d-5e19e3313b21","description":""},{"name":"Security","item":[{"name":"IP masks whitelist","item":[{"name":"List IP masks whitelist","id":"bd9afd59-dea6-4334-8f32-bf45f8866002","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/permission/whitelist-ip-masks","description":"Description
\nList all IP (masks) whitelisted on an account.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the IP mask whitelist details in a JSON response body. Please see the data structure of an IP mask whitelist above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","permission","whitelist-ip-masks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"071c2110-8861-42f2-8ec1-cb48d53e055a","name":"List IP masks whitelisted successfully","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/permission/whitelist-ip-masks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 1,\n \"mask\": \"10.10.10.10\",\n \"createdAt\": 1662006900.792344000,\n \"createdBy\": {\n \"userId\": 12345,\n \"username\": \"user1\",\n \"firstname\": \"Louis\",\n \"lastname\": \"Dupont\",\n \"role\": \"ADMIN\"\n },\n \"updatedAt\": 1662006900.792344000,\n \"updatedBy\": {\n \"userId\": 12345,\n \"username\": \"user1\",\n \"firstname\": \"Louis\",\n \"lastname\": \"Dupont\",\n \"role\": \"ADMIN\"\n }\n }\n]"}],"_postman_id":"bd9afd59-dea6-4334-8f32-bf45f8866002"},{"name":"Add new IP mask to whitelist","id":"fcec73f9-8184-40c8-8a72-6f43e728552d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"ipMask\": \"10.10.10.10\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/permission/whitelist-ip-masks","description":"Description
\nAdd new IP mask to whitelist.
\nRequest body
\nResponse body
\nThe endpoint returns the IP mask whitelist details in a JSON response body. Please see the data structure of an IP mask whitelist above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","permission","whitelist-ip-masks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"fdc60812-f8ba-4b31-9c92-1390698794d8","name":"List IP masks whitelisted successfully","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"ipMask\": \"10.10.10.10\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/permission/whitelist-ip-masks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"id\": 1,\n \"mask\": \"10.10.10.10\",\n \"createdAt\": 1662006900.792344000,\n \"createdBy\": {\n \"userId\": 12345,\n \"username\": \"user1\",\n \"firstname\": \"Louis\",\n \"lastname\": \"Dupont\",\n \"role\": \"ADMIN\"\n },\n \"updatedAt\": 1662006900.792344000,\n \"updatedBy\": {\n \"userId\": 12345,\n \"username\": \"user1\",\n \"firstname\": \"Louis\",\n \"lastname\": \"Dupont\",\n \"role\": \"ADMIN\"\n }\n }\n]"}],"_postman_id":"fcec73f9-8184-40c8-8a72-6f43e728552d"},{"name":"Delete IP masks whitelist by ID","id":"6cc59f88-7407-43d7-8d67-733286a8266a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/permission/whitelist-ip-masks/{{maskId}}","description":"Description
\nDelete IP mask whitelist by ID.
\nRequest body
\nResponse body
\nNo response body.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","permission","whitelist-ip-masks","{{maskId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"1259bbde-2f5b-4522-8f1d-f9e8cfe9865c","name":"IP mask whitelisted successfully deleted","originalRequest":{"method":"DELETE","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/permission/whitelist-ip-masks/1"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"6cc59f88-7407-43d7-8d67-733286a8266a"},{"name":"Update IP masks whitelist by ID","id":"a6ca53ca-1783-490b-ac04-5cac8732bfaa","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"ipMask\": \"10.10.10.10\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/v1/permission/whitelist-ip-masks/{{maskId}}","description":"Description
\nShow user information.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the IP mask whitelist details in a JSON response body. Please see the data structure of an IP mask whitelist above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","permission","whitelist-ip-masks","{{maskId}}"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"1ebe53bb-88e7-4180-a89d-5e08d75bf28b","name":"IP mask whitelisted successfully deleted","originalRequest":{"method":"DELETE","header":[{"description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","key":"Private-Token","type":"text","value":"tokenValue"},{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"ipMask\": \"10.10.10.10\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://public-platform.engage.diabolocom.com/api/v1/permission/whitelist-ip-masks/1"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Date","value":"Tue, 16 Mar 2020 17:49:47 GMT"},{"key":"Content-Type","value":"application/json"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"}],"cookie":[],"responseTime":null,"body":"[\r\n {\r\n \"id\": 1,\r\n \"mask\": \"10.10.10.10\",\r\n \"createdAt\": 1662006900.792344000,\r\n \"createdBy\": {\r\n \"userId\": 12345,\r\n \"username\": \"user1\",\r\n \"firstname\": \"Louis\",\r\n \"lastname\": \"Dupont\",\r\n \"role\": \"ADMIN\"\r\n },\r\n \"updatedAt\": 1662006900.792344000,\r\n \"updatedBy\": {\r\n \"userId\": 12345,\r\n \"username\": \"user1\",\r\n \"firstname\": \"Louis\",\r\n \"lastname\": \"Dupont\",\r\n \"role\": \"ADMIN\"\r\n }\r\n }\r\n]"}],"_postman_id":"a6ca53ca-1783-490b-ac04-5cac8732bfaa"}],"id":"dd72625c-b447-4c02-91f9-9eb57f9086f4","description":"Data structure for contacts
\nUsing those endpoints, you can control which IPs and/or IP masks can be whitelisted on your account.
\nWARNING
\nPlease note that if you decide to add one or several IP in the whitelist, ALL IP addresses not in that list will be completely blocked. It means that all IP not whitelisted will not be able to login anymore!
\n","_postman_id":"dd72625c-b447-4c02-91f9-9eb57f9086f4"}],"id":"01ac74c1-667f-4224-b508-eb43eb34bf56","_postman_id":"01ac74c1-667f-4224-b508-eb43eb34bf56","description":""},{"name":"SSO","item":[{"name":"Get SSO configuration","id":"dd2ce32f-8317-48ad-bd4b-be837e0a47f8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/account/sso/configuration","description":"Description
\nRetrieve the SSO configuration of the account.
\nThe response body is strategy-dependent and can represent either a SAML or an OIDC configuration.
\nQuery parameter(s)
\nNo query parameter is allowed.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the SSO configuration in JSON format.
\nCommon fields
\nSAML-only fields
\nOIDC-only fields
\nResponse Status codes
\nHTTP response code details are detailled below.
\n","urlObject":{"path":["api","v1","account","sso","configuration"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"b2df1712-7b83-4983-963e-0e66a38c1843","name":"Fetched SAML config successfully","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/account/sso/configuration"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"strategy\": \"saml\",\r\n \"issuer\": \"https://idp.example.com/entity\",\r\n \"loginField\": \"nameID\",\r\n \"callbackURL\": \"https://engage.example.com/sso/acme/assert\",\r\n \"authorizationURL\": \"https://idp.example.com/sso/saml\",\r\n \"certificate\": \"MIID\",\r\n \"certificateDuration\": 10,\r\n \"identifierFormat\": \"urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress\",\r\n \"authenticationContext\": \"urn:oasis:names:tc:SAML:2.0:ac:classes:Password\"\r\n}"},{"id":"41d94c15-7368-471a-a024-aa25ada3b481","name":"Fetched OIDC config successfully","originalRequest":{"method":"GET","header":[{"key":"Private-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.","type":"text"}],"url":"https://public-platform.engage.diabolocom.com/api/v1/account/sso/configuration"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"strategy\": \"oidc\",\n \"issuer\": \"https://idp.example.com\",\n \"loginField\": \"nameID\",\n \"callbackURL\": \"https://engage.example.com/sso/acme/assert\",\n \"authorizationURL\": \"https://idp.example.com/oauth2/authorize\",\n \"clientID\": \"client-id\"\n}"}],"_postman_id":"dd2ce32f-8317-48ad-bd4b-be837e0a47f8"},{"name":"Create SSO configuration","id":"27e7cb8f-47f1-4513-be61-27400c83fe3d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Private-Token","value":"{{privateToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/account/sso/configuration","description":"Description
\nCreate the SSO configuration of the account.
\nThe configuration can be created with either a SAML or an OIDC strategy. Only one configuration can exist per account.
\nQuery parameter(s)
\nNo query parameter is allowed.
\nRequest body
\nThe request body must contain the configuration to create. The structure depends on the selected strategy.
\nCommon fields
\nSAML-specific fields
\nOIDC-specific fields
\nResponse body
\nThe endpoint returns the created SSO configuration.
\nclientSecret is never returned in the response body.
[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"url":"{{baseUrl}}/api/v1/account/sso/configuration","description":"Description
\nUpdate one or several properties of the SSO configuration of the account.
\nThis method only updates the properties provided in the request. All other properties remain unchanged.
\nThe strategy cannot be modified once the SSO configuration has been created.
Query parameter(s)
\nNo query parameter is allowed.
\nRequest body
\nAll fields are optional.
\nThe request body can contain any subset of the fields below depending on the strategy.
\nCommon fields
\nSAML-specific fields
\nOIDC-specific fields
\nResponse body
\nThe endpoint returns the updated SSO configuration.
\nclientSecret is never returned in the response body.
What are Public APIs?
\nPublic APIs are APIs that provide higher capabilities, flexibility and more security to allow you to integrate more easily with Diabolocom. New endpoints will be added continiuously with the different releases.
\nConventions
\nEndpoints
\nEndpoints are described with an HTTP method and a path. Example:
\nGET /api/v1/account/users
An API is composed by a base prefix called baseUrl in this documentation, followed by the endpoint itself. If, for example, your platform is FR4, your base URL will be:
\nhttps://public-fr4.engage.diabolocom.com
Then you just have to add the endpoint to the end of the base URL. You will have a URL like that for example:
\nhttps://public-fr4.engage.diabolocom.com/api/v1/account/users
Double curly braces, {{}}, in the path of the URL indicate a variable that you must replace.
\nExample: in the following endpoint, you should replace {{groupId}} with the id of the group.
\nhttps://public-fr4.engage.diabolocom.com/api/v1/account/groups/{{groupId}}
Versioning
\nPublic APIs support versioning and the version you want to use has to be indicated in the URL. Example:
\n\"/api/v1\"
\nThe current version(s) supported are:
\n- \n
v1 (most recent version for most endpoints)
\n \nv2 (most recent version for Contacts)
\n \n
Authentication
\nYou must have an administrator profile in order to make API requests. You can authorize against the API using API private token.
\nAPI private token
\nAPI private tokens are managed in the admin interface at Settings > Account > Public APIs. The page lets you create, view or revoke private tokens. More than one token can be active at the same time. Revoking a token removes it permanently.
\nTo authenticate calls to any Public API, you’ll need to send a Private-token header that contains your private token along with your request. Therefore, it would look something like this:
curl --request GET 'https://public-{{platform}}.engage.diabolocom.com/api/v1/account/users' \\`` `` ``--header 'Private-Token: {{privateToken}}' \\
⚠️Important Note: As passwords, API private tokens can be used to impersonate any administrator in the account. You are responsible for the security of your API token; we do recommend that you store it in a secure location on your server. Delete any unused tokens. Delete a token at once if you suspect it's been compromised and create another one if necessary.
\nRequest format
\nPublic APIs are REST APIs.
You must use a Content-Type: application/json header in POST, PATCH and PUT requests.
You must set an Accept: application/json header on all requests.
The properties for this API are case sensitive. For example, contactID won't work if contactId is expected in the JSON request body.
\nFor each endpoint below, the request body is described in a table. Each table provides a resource's properties, their types, whether or not they're required, and descriptions.
\nAll endpoints have a limitation of 2MB size for the request body. If you go over this limit, you will receive an adequate error message.
\nResponse format
\nPublic APIs respond to successful requests with HTTP status codes in the 200 range.
\nWhen you create or update a resource, the API returns the resulting JSON representation in the response body.
For each endpoint below, the response body is described in a table. Each table provides a resource's properties, their types and descriptions.
Data Types
\nAPI return and accept JSON values: strings in double quotes, numbers, objects, arrays, true or false, or null.
\nTime stamps
\nTime stamps are formatted as strings, following the standard ISO 8601.
\nExample: 2019-03-22T08:43:37Z (UTC).
\nExample: 2018-01-16T09:59:09+02:00 (UTC+2, Paris Time during summer time for instance).
\n","event":[{"listen":"prerequest","script":{"id":"664b4e9d-a3e0-491f-b024-245865c24156","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"4d4819df-61c4-419a-b28a-766818e2a5e8","type":"text/javascript","exec":[""]}}],"_postman_id":"1b82c2f6-1a36-42d3-a7a3-8d20189e68a4"},{"name":"AI APIs","item":[{"name":"AI Platform","item":[{"name":"Public API","item":[{"name":"Audio","item":[{"name":"Endpoints description","item":[{"name":"api/job/tasks | form-data","id":"87871e24-7d46-4e51-b26a-b15ca23f221b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription-to-ai-insight","type":"default"},{"key":"insight_tasks[0]","value":"actions-extraction","type":"default"},{"key":"insight_tasks[1]","value":"call-reason-extraction","type":"default"},{"key":"insight_tasks[2]","value":"summarization","type":"default"},{"key":"generate_tags_with_summary","value":"1","type":"default"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"en","type":"default"},{"key":"configuration[insights][output_lang]","value":"en","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks","description":"Endpoint description
\nRelevant use cases :
\n- \n
- File upload, using
file(task:'transcription'or'transcription-to-ai-insight') \n
Endpoint : api/job/tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nconfiguration Object
configuration.asr Object
configuration.asr.segments_to_crop[i] Object
configuration.insights Object
Response body
\nContent-Type: application/json
Endpoint description
\nRelevant use cases :
\n- \n
AI analyses performed on existing transcription task job ID, using
\njob_id(task:'ai-insight') \nAPI integration with Diabolocom CCaaS, using
\ndiabolocom_call_id(task:'transcription'or'transcription-to-ai-insight') \n
Endpoint : api/job/tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/jsonContent-Type: application/json
Request body
\nconfiguration Object
configuration.asr Object
configuration.asr.segments_to_crop[i] Object
configuration.insights Object
Response body
\nContent-Type: application/json
Endpoint description
\nFetch the progress/result of specific task job
\n\nEndpoint : api/job/status/
Request method : GET
\nQuery parameters
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nNo request body allowed
\nResponse body
\nContent-Type: application/json
data Object
data.results Object
data.results.audio Object
data.results.transcript Object
data.results.transcript.segments[i] Object
data.results.transcript.segments[i].words[j] Object
Transcribe phone calls between your clients and your agents, as dual channel audio (stereo audio), and have the resulting transcript in the language of your choice
\n\n\n","urlObject":{"path":["api","job","tasks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"6e04146c-563a-4475-8a08-3e826bf508dd","name":"Transcribe stereo phone call","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"default"},{"key":"file","value":[""],"type":"default"},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"fr","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\n \"job_status_endpoint_url\": \"{{baseUrl}}/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360?expires=1710334592&task=transcription&signature=3b31573b11aab274add6a5adc446fa74af7c879a32b07b81272e68d282c1bff4\",\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\"\n}"}],"_postman_id":"b8d26a6f-076a-4ce6-ad14-9d6a558da419"},{"name":"Transcribe mono phone call","id":"116dde85-ec17-474c-ac16-85ddfef131b6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"default"},{"key":"file","type":"file","value":null},{"key":"diarize_audio","value":"1","type":"default"},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"en","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks","description":"Transcribe phone calls between your clients and your agents, as single channel audio (mono audio), and have the resulting transcript in the language of your choice
\n\n\n","urlObject":{"path":["api","job","tasks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"3a46c994-174b-4d0d-88a7-d1f23e5de5ad","name":"Transcribe mono phone call","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"default"},{"key":"file","value":[""],"type":"default"},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"fr","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\n \"job_status_endpoint_url\": \"{{baseUrl}}/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360?expires=1710334592&task=transcription&signature=3b31573b11aab274add6a5adc446fa74af7c879a32b07b81272e68d282c1bff4\",\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\"\n}"}],"_postman_id":"116dde85-ec17-474c-ac16-85ddfef131b6"},{"name":"Transcribe single speaker voicemail","id":"8141428c-6bbd-4a87-b4a1-797c559f3764","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"default"},{"key":"file","type":"file","value":null},{"key":"voicemail","value":"1","type":"default"},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Voicemail left by a contact to customer service","type":"default"},{"key":"configuration[asr][lang]","value":"pl","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks","description":"Transcribe your clients voicemails, as single channel audio (mono audio), and have the resulting transcript in the language of your choice
\n\n\n","urlObject":{"path":["api","job","tasks"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"921d1465-d417-4bdd-a57a-5ae036db0781","name":"Transcribe single speaker voicemail","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"default"},{"key":"file","value":[""],"type":"default"},{"key":"voicemail","value":"1","type":"default"},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Voicemail left by a contact to customer service","type":"default"},{"key":"configuration[asr][lang]","value":"fr","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"832279bb-2d1f-4e78-882a-65fbed723264\",\n \"job_status_endpoint_url\": \"{{baseUrl}}/api/job/status/832279bb-2d1f-4e78-882a-65fbed723264?expires=1710341040&task=transcription&signature=0cc414fec4a160110e6d074fa03e4f9b6da4a21fe43fe011e8a9a16371d468e3\",\n \"audio_id\": \"501aa5ad-cb18-4e5a-8003-a1e59af1fa05\"\n}"}],"_postman_id":"8141428c-6bbd-4a87-b4a1-797c559f3764"},{"name":"Get transcription status/result","id":"35c0b9fc-45cb-4067-b0de-aa91f73a9737","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/","description":"Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"1e48aedc-9365-4bf3-bf82-909180fd25d8","name":"Get transcription status/result (stereo phone call)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\",\n \"status\": \"transcript-available\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui bonjour, vous êtes en communicateur avec André pour Diabolo Telecom, comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations monsieur Dupont, je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne Internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au 00 00 00. Merci beaucoup. Merci, au revoir. revoir merci\",\n \"diarized_text\": \"Agent: Oui bonjour, vous êtes en communicateur avec André pour Diabolo Telecom, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations monsieur Dupont, je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne Internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir merci\",\n \"segments\": [\n {\n \"id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"040a0513-25f2-4c40-b033-bb1a970b1245\",\n \"text\": \" mais\",\n \"start\": 67440,\n \"end\": 68160,\n \"duration\": 720,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\n },\n {\n \"id\": \"108d9313-4cc2-41a3-bb28-7168799a3562\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\n },\n {\n \"id\": \"12e11052-532e-4328-b4c4-2c2ef498c4d6\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\n },\n {\n \"id\": \"13413355-640b-402a-afee-76e2597d64a0\",\n \"text\": 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{\n \"id\": \"eedaf305-b8f1-4371-89ab-efc5983afddf\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"53330ae9-2de4-4ab8-85bb-767e83dbafcb\"\n },\n {\n \"id\": \"f31b77f4-0cc6-4121-a8a5-4c2e9e828640\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"53330ae9-2de4-4ab8-85bb-767e83dbafcb\"\n },\n {\n \"id\": \"fb80bad5-5e26-40db-9dbd-f558cb906cba\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"53330ae9-2de4-4ab8-85bb-767e83dbafcb\"\n }\n ],\n \"start_end_timestamps\": \"00:00-00:05\"\n },\n {\n \"id\": \"62006f63-c162-40ea-a88d-b3d20fda08f2\",\n \"text\": \"Merci, au revoir.\",\n \"start\": 164680,\n \"end\": 166040,\n \"duration\": 1360,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"143fd989-0505-46ae-a613-55c77d1d1430\",\n \"text\": \" Merci,\",\n \"start\": 164680,\n \"end\": 165240,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"62006f63-c162-40ea-a88d-b3d20fda08f2\"\n },\n {\n \"id\": \"92ae6735-06a8-43f2-9672-6c91d8f20646\",\n \"text\": \" revoir.\",\n \"start\": 165760,\n \"end\": 166040,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"62006f63-c162-40ea-a88d-b3d20fda08f2\"\n },\n {\n \"id\": \"c1076949-89c7-47cf-a0f7-4bc02e3afa6c\",\n \"text\": \" au\",\n \"start\": 165480,\n \"end\": 165760,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"62006f63-c162-40ea-a88d-b3d20fda08f2\"\n }\n ],\n \"start_end_timestamps\": \"02:44-02:46\"\n },\n {\n \"id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\",\n \"text\": \"00 00 00. Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"06172a8b-fe6b-4caa-a788-f61526be96df\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\n },\n {\n \"id\": \"1438fae1-63a4-416b-95f6-bc93e943c062\",\n \"text\": \" beaucoup.\",\n \"start\": 153390,\n \"end\": 153690,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\n },\n {\n \"id\": \"86aece8c-7373-4188-91fe-c21472343e87\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152230,\n \"duration\": 920,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\n },\n {\n \"id\": \"ae1c3cb7-1aee-4efb-be7c-66f5d6b1f1ca\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\n },\n {\n \"id\": \"e26ac226-b6d1-4f09-a768-48e322a9e0e0\",\n \"text\": \" Merci\",\n \"start\": 152830,\n \"end\": 153390,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\n }\n ],\n \"start_end_timestamps\": \"02:27-02:33\"\n },\n {\n \"id\": \"72608ac3-4c56-4088-b015-5979eb440b72\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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\"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"c50a8c86-b146-4a8c-b6e0-6bf54ec56e54\",\n \"text\": \" Dupont,\",\n \"start\": 51670,\n \"end\": 51970,\n \"duration\": 300,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"c698cfd8-a42a-4e9a-89e0-604453a66542\",\n \"text\": \" connexion\",\n \"start\": 56390,\n \"end\": 56730,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"d4fd1230-5786-49ec-87b3-3336b9b98957\",\n \"text\": \" je\",\n \"start\": 52050,\n \"end\": 52190,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"d8af1a1b-60cc-4ddf-b4e5-32f483afa0b8\",\n \"text\": \" merci\",\n \"start\": 50410,\n \"end\": 50650,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"dca7227a-6d80-45ba-b3b0-9d660e28ac49\",\n \"text\": \" détail\",\n \"start\": 54830,\n \"end\": 55130,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"e476aa68-7ac5-4eb6-a901-836f3afc7f20\",\n \"text\": \" internet\",\n \"start\": 56730,\n \"end\": 56890,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"f8861def-b18c-41c2-ad88-6ca361558316\",\n \"text\": \" vais\",\n \"start\": 52190,\n \"end\": 52250,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"aa4e9df3-4066-4092-9734-d9abc880c1ea\"\n },\n {\n \"id\": \"fa422095-4df5-4550-8072-133d13bf0c22\",\n \"text\": \" compte.\",\n \"start\": 52730,\n 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Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100840,\n \"end\": 107820,\n \"duration\": 6980,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"03f2b434-c2fc-4d5b-977f-99071ac93a33\",\n \"text\": \" la\",\n \"start\": 102520,\n \"end\": 102600,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"0a81c4d8-2d3e-4119-81d9-028e15f354f9\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"12a46e84-d04c-4436-bc7f-7a38d656271d\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"134b7a6a-5f51-4586-8151-bd3f5c9e2cc5\",\n \"text\": \" box.\",\n \"start\": 102600,\n \"end\": 102820,\n \"duration\": 220,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"3574566b-537e-4a7a-9ca9-7019fbdb374a\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"53bee34f-a85b-47cc-aeaf-ce46ab034d3d\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"716e4b10-5792-43d7-8a64-f99447610480\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"80efec12-5a82-49cc-a321-ee7dc3c37998\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"9998e158-d041-4285-9f18-baac4f4d30c0\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"a0d60ddc-67d6-4723-b821-3b392e52a8d5\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102520,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"a5b36e85-a4e3-4a8f-924f-fd52d552405f\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"bbadc5ab-b0ce-4959-9eec-0e6c39de7a92\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"be221bcd-9526-40d7-95ca-39ce79d8accf\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"c166f87b-c24d-496a-ad06-5cb146cb587c\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"cf2898f8-9ea2-4839-a696-c6b4f0f58c52\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"f9a60c2e-0cce-43ff-9ac1-b5a4b9cc031d\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n },\n {\n \"id\": \"fa1d0fbb-431a-425d-a248-444684d55d27\",\n \"text\": \" D'accord,\",\n \"start\": 100840,\n \"end\": 101160,\n \"duration\": 320,\n \"probability\": 0.69,\n \"speaker\": \"first\",\n \"segment_id\": \"ad58671a-265b-494f-90d9-4bbbc4dc1e39\"\n }\n ],\n \"start_end_timestamps\": \"01:40-01:47\"\n },\n {\n \"id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\",\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au\",\n \"start\": 132420,\n \"end\": 164840,\n \"duration\": 32420,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"00055e68-e165-4fcf-9d0c-475b6fca0de6\",\n \"text\": \" de\",\n \"start\": 138300,\n \"end\": 138420,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"01eeb89b-d08b-4f11-a0f8-56b76a75c653\",\n \"text\": \" Pouvez-vous\",\n \"start\": 133640,\n \"end\": 134100,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"02fdbf6a-9099-4192-8017-bbbfdf4222db\",\n \"text\": \" d'aide\",\n \"start\": 159220,\n \"end\": 159460,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"0362de5d-b571-4475-9f11-1cc5aa63d6df\",\n \"text\": \" journée\",\n \"start\": 163800,\n \"end\": 163980,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"04bf96ff-5a14-4c44-8182-c27ac8dd1bcf\",\n \"text\": \" mobile\",\n \"start\": 138940,\n \"end\": 139220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"06a497f1-5ad5-4bcf-b23e-e56d9ae58e59\",\n \"text\": \" lequel\",\n \"start\": 134840,\n \"end\": 135020,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"13ad40e1-9896-459f-9929-5c6fc84be384\",\n \"text\": \" client\",\n 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{\n \"id\": \"45faa462-4c72-4e0b-b7af-6293b5a6e4fd\",\n \"text\": \" besoin\",\n \"start\": 159000,\n \"end\": 159220,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"49a441f2-1078-4f9d-a3f5-431778054759\",\n \"text\": \" numéro\",\n \"start\": 134460,\n \"end\": 134680,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"4b64b34c-383a-4c47-8e5a-eb9723ee7a76\",\n \"text\": \" contacter\",\n \"start\": 158080,\n \"end\": 158420,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\n },\n {\n \"id\": \"5350f297-e307-4716-aeb1-facd11b8de0e\",\n \"text\": \" vous\",\n \"start\": 158700,\n \"end\": 158840,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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En fait, j'essaie de joindre votre service client parce que depuis ce matin, j'ai un problème avec ma box internet. Je n'arrive pas à me connecter à internet. Je suis client chez vous et là, je suis obligé d'utiliser la 4G pour me connecter. C'est la troisième fois que ça m'arrive ce mois-ci. Je trouve ça inacceptable. table. J'ai beau essayer de redémarrer la box plusieurs fois, ce n'a pas résolu le problème. C'est pour cela que je vous appelle afin de solutionner le problème. Donc si vous recevez mon message vocal, n'hésitez pas à me rappeler et sinon de mon côté aussi, je vais rappeler ultérieurement. Merci, au revoir.\",\n \"diarized_text\": \"Client: Poulpe Assurance Bonjour, c'est Alain Dupont à l'appareil. En fait, j'essaie de joindre votre service client parce que depuis ce matin, j'ai un problème avec ma box internet. Je n'arrive pas à me connecter à internet. Je suis client chez vous et là, je suis obligé d'utiliser la 4G pour me connecter. 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\"start\": 15000,\n \"end\": 15220,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"e5d8e252-f071-4830-bfc0-73b6c45a600a\",\n \"text\": \" ça\",\n \"start\": 25380,\n \"end\": 25500,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"e8691c8e-c768-462f-b265-bd1c1c89422a\",\n \"text\": \" n'a\",\n \"start\": 34740,\n \"end\": 34980,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"e8861213-a907-46da-9764-58021d25dfd9\",\n \"text\": \" rappeler\",\n \"start\": 48100,\n \"end\": 48520,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"e97a0707-3477-471b-8fd7-06e83caa6d72\",\n \"text\": \" box\",\n \"start\": 12560,\n \"end\": 12780,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"ea5e75f3-2a94-4d44-9798-f622f2431c36\",\n \"text\": \" 4G\",\n \"start\": 21420,\n \"end\": 22840,\n \"duration\": 1420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"f622d4f5-00ca-486f-a26c-eea939beb55e\",\n \"text\": \" Bonjour,\",\n \"start\": 1900,\n \"end\": 1900,\n \"duration\": 0,\n \"probability\": 0,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"f6e730d5-6b4d-473b-b82f-275c02d07eb4\",\n \"text\": \" Je\",\n \"start\": 16600,\n \"end\": 17080,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"f855e317-4f64-403a-a81b-f37b445b8cea\",\n \"text\": \" côté\",\n \"start\": 49780,\n \"end\": 50080,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"f8607f66-fa43-4cd7-a1cf-c512b3f42cb2\",\n \"text\": \" au\",\n \"start\": 53420,\n \"end\": 53980,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"fa076a72-ff9a-4af9-b0c0-11def8e82396\",\n \"text\": \" vocal,\",\n \"start\": 46400,\n \"end\": 46740,\n \"duration\": 340,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n },\n {\n \"id\": \"fe7a9974-be8d-4d52-9d09-dc3d3613b0ee\",\n \"text\": \" d'utiliser\",\n \"start\": 20380,\n \"end\": 21220,\n \"duration\": 840,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\n }\n ],\n \"start_end_timestamps\": \"00:01-00:54\"\n }\n ]\n }\n }\n }\n}"}],"_postman_id":"35c0b9fc-45cb-4067-b0de-aa91f73a9737"}],"id":"8226f1bd-4a06-47d4-8b7a-788734749bab","_postman_id":"8226f1bd-4a06-47d4-8b7a-788734749bab","description":""},{"name":"Transcription-based analysis","item":[{"name":"Constrained object completion","item":[{"name":"Constrained object completion from previously transcribed audio","item":[{"name":"Constrained object completion from previously transcribed audio","event":[{"listen":"test","script":{"type":"text/javascript","packages":{},"requests":{},"exec":["let response = res.getBody();","bru.setGlobalEnvVar('job_id', response.job_id);"],"id":"4dbd5144-a89c-4a83-bcf7-091ce0ad789c"}}],"id":"a7176471-2fea-49f0-84c9-45723059a26b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"task\": \"ai-insight\",\n \"insight_task\": \"constrained-object-completion\",\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\",\n \"tasks_parameters\": {\n \"input_parameters\": {\n \"constrained_object_completion\": {\n \"schema\": {\n \"call_reason\": {\n \"title\": \"Primary reason for the call\",\n \"type\": \"any_of\",\n \"items\": [\n \"Internet outage\",\n \"TV outage\",\n \"Phone service outage\",\n \"Billing issue\",\n \"Plan change\",\n \"Other\"\n ],\n \"description\": \"What is the main reason for your call today?\",\n \"comment\": \"Select the primary reason only. In this case: Internet outage.\"\n },\n \"service_impacted\": {\n \"title\": \"Impacted service\",\n \"type\": \"any_of\",\n \"items\": [\n \"Internet\",\n \"Wi-Fi\",\n \"Ethernet\",\n \"Mobile network\",\n \"Not specified\"\n ],\n \"description\": \"Which service is not working (internet, Wi-Fi, etc.)?\",\n \"comment\": \"If 'no internet access' → Internet. If Wi-Fi explicitly mentioned → Wi-Fi.\"\n },\n \"severity_level\": {\n \"title\": \"Severity level\",\n \"enum\": [\"Blocking\", \"Degraded\", \"Intermittent\", \"Not specified\"],\n \"description\": \"Is the impact total, intermittent, or degraded?\",\n \"comment\": \"If 'cannot connect at all' → Blocking.\"\n },\n \"is_recurring_issue\": {\n \"title\": \"Recurring incident\",\n \"type\": \"boolean\",\n \"description\": \"Has this issue happened before recently?\",\n \"comment\": \"true if the customer mentions multiple occurrences.\"\n },\n \"recurring_count_this_month\": {\n \"title\": \"Number of occurrences this month\",\n \"type\": \"integer\",\n \"description\": \"How many times has the issue occurred this month?\",\n \"comment\": \"Set only if explicitly mentioned (e.g. 'third time this month').\"\n },\n \"issue_start_date\": {\n \"title\": \"Incident start date\",\n \"type\": \"date\",\n \"description\": \"When did the issue start? (exact date if known)\",\n \"comment\": \"Return null if the exact date is not provided.\"\n },\n \"issue_start_context\": {\n \"title\": \"Incident start context\",\n \"type\": \"string\",\n \"description\": \"Describe when the issue started (e.g. 'this morning', 'last night').\",\n \"comment\": \"Free text when an exact date is not available.\"\n },\n \"customer_name\": {\n \"title\": \"Customer name\",\n \"type\": \"string\",\n \"description\": \"What is the customer's name?\",\n \"comment\": \"Extract the name stated by the customer.\"\n },\n \"agent_name\": {\n \"title\": \"Agent name\",\n \"type\": \"string\",\n \"description\": \"What is the agent's name?\",\n \"comment\": \"Extract the agent name if mentioned.\"\n },\n \"account_number\": {\n \"title\": \"Account number\",\n \"type\": \"integer\",\n \"description\": \"What is the customer's account number?\",\n \"comment\": \"Extract digits only.\"\n },\n \"router_id\": {\n \"title\": \"Router identifier\",\n \"type\": \"integer\",\n \"description\": \"What is the router / modem identifier?\",\n \"comment\": \"Extract digits only; ignore transcription artefacts.\"\n },\n \"troubleshooting_action\": {\n \"title\": \"Troubleshooting actions performed\",\n \"type\": \"any_of\",\n \"items\": [\n \"Router restart\",\n \"Factory reset\",\n \"Cable check\",\n \"Port / socket change\",\n \"Test with another device\",\n \"Not performed\",\n \"Not specified\"\n ],\n \"description\": \"Which troubleshooting steps were attempted?\",\n \"comment\": \"Multiple selections allowed if several actions are mentioned.\"\n },\n \"troubleshooting_success\": {\n \"title\": \"Troubleshooting resolved the issue\",\n \"type\": \"boolean\",\n \"description\": \"Did the troubleshooting steps resolve the issue?\",\n \"comment\": \"false if the customer explicitly states it did not work.\"\n },\n \"ticket_created\": {\n \"title\": \"Incident ticket created\",\n \"type\": \"boolean\",\n \"description\": \"Was a support ticket created by the agent?\",\n \"comment\": \"true if the agent announces ticket creation.\"\n },\n \"ticket_reference\": {\n \"title\": \"Ticket / tracking reference\",\n \"type\": \"string\",\n \"description\": \"What tracking or reference number was provided?\",\n \"comment\": \"Free format (e.g. '343A').\"\n },\n \"promised_callback\": {\n \"title\": \"Callback promised\",\n \"type\": \"boolean\",\n \"description\": \"Was a callback or follow-up promised?\",\n \"comment\": \"true if the agent commits to future contact.\"\n },\n \"callback_deadline\": {\n \"title\": \"Callback deadline\",\n \"type\": \"string\",\n \"description\": \"When is the customer supposed to be contacted?\",\n \"comment\": \"Free text (e.g. 'by this evening').\"\n },\n \"compensation_offered\": {\n \"title\": \"Compensation offered\",\n \"type\": \"any_of\",\n \"items\": [\n \"Mobile data extension\",\n \"Commercial goodwill gesture\",\n \"Billing discount\",\n \"None\",\n \"Not specified\"\n ],\n \"description\": \"Was any compensation offered to the customer?\",\n \"comment\": \"Here: mobile data extension.\"\n },\n \"compensation_accepted\": {\n \"title\": \"Compensation accepted\",\n \"type\": \"boolean\",\n \"description\": \"Did the customer accept the compensation?\"\n },\n \"msisdn_to_credit\": {\n \"title\": \"Mobile number to credit\",\n \"type\": \"string\",\n \"description\": \"Which mobile number should receive the data extension?\",\n \"comment\": \"Keep as string to preserve leading zeros and spacing.\"\n },\n \"customer_sentiment\": {\n \"title\": \"Customer sentiment\",\n \"type\": \"any_of\",\n \"items\": [\n \"Very dissatisfied\",\n \"Dissatisfied\",\n \"Neutral\",\n \"Satisfied\",\n \"Very satisfied\"\n ],\n \"description\": \"What is the overall customer sentiment?\",\n \"comment\": \"Infer from language (e.g. 'unacceptable').\"\n },\n \"contact_channel\": {\n \"title\": \"Contact channel\",\n \"enum\": [\"Phone\", \"Chat\", \"Email\", \"Not specified\"],\n \"description\": \"Which channel did the customer use to contact support?\",\n \"comment\": \"Here: Phone.\"\n }\n }\n }\n }\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"Extract structured data from transcription based on a provided JSON schema.
\nYou can provide the schema:
\n- \n
- Inline (JSON): Directly in the
configuration.insights.tasks_parameters.input_parameters.constrained_object_completion.schemafield. \n
Fetch the progress/result of constrained object completion task
\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"cf19e0fd-102b-4890-8fc8-25a2648070ce","name":"Get constrained object completion status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/71f5c3b9-1758-4f43-b6f9-447b26a83ca5"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"71f3239-1758-4f43-b6f9-447b26a83ca5\",\n \"audio_id\": \"ae71f221-7517-42e9-9017-50380926890d\",\n \"correlation_id\": \"bb76533d-23dd-488e-b629-be267be4ea85\",\n \"status\": \"success\",\n \"meta\": {\n \"generate_tags_with_summary\": true\n },\n \"results\": {\n \"audio\": {\n \"duration\": 271920\n },\n \"transcript\": {\n \"text\": \"Hello, you are in communication with Andre for Diabolo Telecom. How can I help you today? Hello, Alain Dupont on the phone. I have a problem with my internet router. Since this morning, I have not been able to connect to the internet. I'm a customer of yours and I'm obliged to use my 4G to connect. This is the third time this month. It's unacceptable. I'm sorry to hear that you are having problems. I will do my best to help you. Can you provide me with your account number and the identifier of your internet router, please? Yes, of course. My account number is 1415926. My router ID is 299792458. 8. Thank you for this information, Alan. I will check your account. In the meantime, could you please describe to me in more detail the problem you are having with your internet connection? This morning, the connection was suddenly interrupted, and since then, I have been unable to re-establish it. I restarted the router several times, but that did not solve the problem. I understand. I will first check your connection status from our system. Please wait a moment. I'll put you on hold for a moment. There appears to be a technical problem with your connection. I will create a ticket to report this problem to our technical teams. In the meantime, can you try restarting the router again? And I will give you a tracking number for your request. Okay, I'm going to restart the router. Thank you for your help. I restart my router. Your tracking number is 343A. an advisor will contact you by this evening to give you the progress of your file. Can I offer you a mobile data extension during this time while waiting for the fault to be repaired? Yeah, thank you very much. yes Can you give me the number to credit the data too? it will be 0 6 1 7 0 0 0 0 0 0 0 thank you very much thank You're welcome Mr. Dupont. Do not hesitate to contact us if you need help help later. It was Andre from Diabolo Telecom Customer Service. Have a great day. you goodbye Goodbye.\",\n \"diarized_text\": \"Agent: Hello, you are in communication with Andre for Diabolo Telecom. How can I help you today?\\n\\nClient: Hello, Alain Dupont on the phone. I have a problem with my internet router. Since this morning, I have not been able to connect to the internet. I'm a customer of yours and I'm obliged to use my 4G to connect. This is the third time this month. It's unacceptable.\\n\\nAgent: I'm sorry to hear that you are having problems. I will do my best to help you. Can you provide me with your account number and the identifier of your internet router, please?\\n\\nClient: Yes, of course. My account number is 1415926.\\n\\nClient: My router ID is 299792458. 8.\\n\\nAgent: Thank you for this information, Alan. I will check your account. In the meantime, could you please describe to me in more detail the problem you are having with your internet connection?\\n\\nClient: This morning, the connection was suddenly interrupted, and since then, I have been unable to re-establish it. I restarted the router several times, but that did not solve the problem.\\n\\nAgent: I understand. I will first check your connection status from our system. Please wait a moment. I'll put you on hold for a moment.\\n\\nAgent: There appears to be a technical problem with your connection. I will create a ticket to report this problem to our technical teams. In the meantime, can you try restarting the router again? And I will give you a tracking number for your request.\\n\\nClient: Okay, I'm going to restart the router. Thank you for your help. I restart my router.\\n\\nAgent: Your tracking number is 343A. an advisor will contact you by this evening to give you the progress of your file. Can I offer you a mobile data extension during this time while waiting for the fault to be repaired?\\n\\nClient: Yeah, thank you very much. yes\\n\\nAgent: Can you give me the number to credit the data too?\\n\\nClient: it will be 0 6 1 7 0 0 0 0 0 0 0 thank you very much thank\\n\\nAgent: You're welcome Mr. Dupont. Do not hesitate to contact us if you need help help later. It was Andre from Diabolo Telecom Customer Service. Have a great day.\\n\\nClient: you goodbye\\n\\nAgent: Goodbye.\"\n },\n \"ai-insights\": {\n \"constrained-object-completion\": [\n {\n \"id\": \"feb2f617-522d-4dce-9df1-be22501c3266\",\n \"text\": null,\n \"object\": {\n \"metadata\": [],\n \"object_completion\": {\n \"router_id\": 2997924588,\n \"agent_name\": \"Andre\",\n \"call_reason\": [],\n \"customer_name\": \"Alain Dupont\",\n \"account_number\": 1415926,\n \"severity_level\": \"Blocking\",\n \"ticket_created\": true,\n \"contact_channel\": \"Phone\",\n \"issue_start_date\": null,\n \"msisdn_to_credit\": \"06170000000\",\n \"service_impacted\": [\n \"Internet\"\n ],\n \"ticket_reference\": \"343A\",\n \"callback_deadline\": \"by this evening\",\n \"promised_callback\": true,\n \"customer_sentiment\": [],\n \"is_recurring_issue\": true,\n \"issue_start_context\": \"this morning\",\n \"compensation_offered\": [\n \"Mobile data extension\"\n ],\n \"compensation_accepted\": true,\n \"troubleshooting_action\": [\n \"Router restart\"\n ],\n \"troubleshooting_success\": null,\n \"recurring_count_this_month\": 3\n }\n },\n \"type\": \"constrained-object-completion\"\n }\n ]\n },\n \"tags\": [\n \"router\",\n \"4g fallback\",\n \"ticket created\",\n \"recurring outage\",\n \"follow‑up promised\",\n \"temporary data extension\"\n ]\n }\n }\n}"}],"_postman_id":"90e5466a-2d50-4250-af93-b17963108294"}],"id":"96579e6d-ff16-4607-95b4-035dcab5df31","_postman_id":"96579e6d-ff16-4607-95b4-035dcab5df31","description":""},{"name":"Transcribe audio and Constrained object completion","item":[{"name":"Transcribe audio and Constrained object completion","event":[{"listen":"test","script":{"id":"3cad0af4-a6c7-4f52-960c-68f54c41054e","exec":["let response = res.getBody();","bru.setGlobalEnvVar('job_id', response.job_id);"],"type":"text/javascript","packages":{},"requests":{}}}],"id":"777b42cd-7605-4f53-bb02-b4f233121058","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription-to-ai-insight","type":"default"},{"key":"insight_tasks[0]","value":"constrained-object-completion","type":"default"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Diabolocom","type":"default"},{"key":"configuration[vocabulary]","value":"Internet Provider","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"en","type":"default"},{"key":"configuration[insights][output_lang]","value":"en","type":"default"},{"key":"configuration[insights][tasks_parameters][input_parameters][constrained_object_completion][schema_source][type]","value":"file","type":"default"},{"key":"configuration[insights][tasks_parameters][input_parameters][constrained_object_completion][schema_source][part]","value":"schema_file","type":"default"},{"key":"schema_file","type":"file","value":null}]},"url":"{{baseUrl}}/api/job/tasks","description":"Transcribe an audio file and perform constrained object completion in a single request using multipart/form-data.
This request requires:
\n- \n
- An audio file (
file). \n - A JSON schema file (
schema_file). \n taskset totranscription-to-ai-insight. \ninsight_tasks[0]set toconstrained-object-completion. \n
Fetch the progress/result of constrained object completion task
\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"339be4b6-ef8a-4f2f-8b09-274f0c59e31d","name":"Get constrained object completion status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/71f5c3b9-1758-4f43-b6f9-447b26a83ca5"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"71f5c3b9-1758-4f43-b6f9-447b26a83ca5\",\n \"audio_id\": \"ae71f5d1-7517-42e9-9017-50380926890d\",\n \"correlation_id\": \"bb74366d-23dd-488e-b629-be267be4ea85\",\n \"status\": \"success\",\n \"meta\": {\n \"generate_tags_with_summary\": true\n },\n \"results\": {\n \"audio\": {\n \"duration\": 271920\n },\n \"transcript\": {\n \"text\": \"Hello, you are in communication with Andre for Diabolo Telecom. How can I help you today? Hello, Alain Dupont on the phone. I have a problem with my internet router. Since this morning, I have not been able to connect to the internet. I'm a customer of yours and I'm obliged to use my 4G to connect. This is the third time this month. It's unacceptable. I'm sorry to hear that you are having problems. I will do my best to help you. Can you provide me with your account number and the identifier of your internet router, please? Yes, of course. My account number is 1415926. My router ID is 299792458. 8. Thank you for this information, Alan. I will check your account. In the meantime, could you please describe to me in more detail the problem you are having with your internet connection? This morning, the connection was suddenly interrupted, and since then, I have been unable to re-establish it. I restarted the router several times, but that did not solve the problem. I understand. I will first check your connection status from our system. Please wait a moment. I'll put you on hold for a moment. There appears to be a technical problem with your connection. I will create a ticket to report this problem to our technical teams. In the meantime, can you try restarting the router again? And I will give you a tracking number for your request. Okay, I'm going to restart the router. Thank you for your help. I restart my router. Your tracking number is 343A. an advisor will contact you by this evening to give you the progress of your file. Can I offer you a mobile data extension during this time while waiting for the fault to be repaired? Yeah, thank you very much. yes Can you give me the number to credit the data too? it will be 0 6 1 7 0 0 0 0 0 0 0 thank you very much thank You're welcome Mr. Dupont. Do not hesitate to contact us if you need help help later. It was Andre from Diabolo Telecom Customer Service. Have a great day. you goodbye Goodbye.\",\n \"diarized_text\": \"Agent: Hello, you are in communication with Andre for Diabolo Telecom. How can I help you today?\\n\\nClient: Hello, Alain Dupont on the phone. I have a problem with my internet router. Since this morning, I have not been able to connect to the internet. I'm a customer of yours and I'm obliged to use my 4G to connect. This is the third time this month. It's unacceptable.\\n\\nAgent: I'm sorry to hear that you are having problems. I will do my best to help you. Can you provide me with your account number and the identifier of your internet router, please?\\n\\nClient: Yes, of course. My account number is 1415926.\\n\\nClient: My router ID is 299792458. 8.\\n\\nAgent: Thank you for this information, Alan. I will check your account. In the meantime, could you please describe to me in more detail the problem you are having with your internet connection?\\n\\nClient: This morning, the connection was suddenly interrupted, and since then, I have been unable to re-establish it. I restarted the router several times, but that did not solve the problem.\\n\\nAgent: I understand. I will first check your connection status from our system. Please wait a moment. I'll put you on hold for a moment.\\n\\nAgent: There appears to be a technical problem with your connection. I will create a ticket to report this problem to our technical teams. In the meantime, can you try restarting the router again? And I will give you a tracking number for your request.\\n\\nClient: Okay, I'm going to restart the router. Thank you for your help. I restart my router.\\n\\nAgent: Your tracking number is 343A. an advisor will contact you by this evening to give you the progress of your file. Can I offer you a mobile data extension during this time while waiting for the fault to be repaired?\\n\\nClient: Yeah, thank you very much. yes\\n\\nAgent: Can you give me the number to credit the data too?\\n\\nClient: it will be 0 6 1 7 0 0 0 0 0 0 0 thank you very much thank\\n\\nAgent: You're welcome Mr. Dupont. Do not hesitate to contact us if you need help help later. It was Andre from Diabolo Telecom Customer Service. Have a great day.\\n\\nClient: you goodbye\\n\\nAgent: Goodbye.\"\n },\n \"ai-insights\": {\n \"constrained-object-completion\": [\n {\n \"id\": \"feb2f617-522d-4dce-9df1-be22501c3266\",\n \"text\": null,\n \"object\": {\n \"metadata\": [],\n \"object_completion\": {\n \"router_id\": 2997924588,\n \"agent_name\": \"Andre\",\n \"call_reason\": [],\n \"customer_name\": \"Alain Dupont\",\n \"account_number\": 1415926,\n \"severity_level\": \"Blocking\",\n \"ticket_created\": true,\n \"contact_channel\": \"Phone\",\n \"issue_start_date\": null,\n \"msisdn_to_credit\": \"06170000000\",\n \"service_impacted\": [\n \"Internet\"\n ],\n \"ticket_reference\": \"343A\",\n \"callback_deadline\": \"by this evening\",\n \"promised_callback\": true,\n \"customer_sentiment\": [],\n \"is_recurring_issue\": true,\n \"issue_start_context\": \"this morning\",\n \"compensation_offered\": [\n \"Mobile data extension\"\n ],\n \"compensation_accepted\": true,\n \"troubleshooting_action\": [\n \"Router restart\"\n ],\n \"troubleshooting_success\": null,\n \"recurring_count_this_month\": 3\n }\n },\n \"type\": \"constrained-object-completion\"\n }\n ]\n },\n \"tags\": [\n \"router\",\n \"4g fallback\",\n \"ticket created\",\n \"recurring outage\",\n \"follow‑up promised\",\n \"temporary data extension\"\n ]\n }\n }\n}"}],"_postman_id":"55e54abc-95dc-4c59-acd5-45d480edea88"}],"id":"1fa78934-0f98-4fd8-9d81-b2394c740aac","_postman_id":"1fa78934-0f98-4fd8-9d81-b2394c740aac","description":""}],"id":"27c68f80-ad69-48c0-8984-4b98039fefc9","_postman_id":"27c68f80-ad69-48c0-8984-4b98039fefc9","description":""},{"name":"Detect the reason for contact","item":[{"name":"Detect the reason for contact from previously transcribed audio","item":[{"name":"Detect the reason for contact from previously transcribed audio","id":"e30266c3-ae50-4914-b09c-cdfe58f070ac","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"task\": \"ai-insight\",\n \"insight_task\": \"contact-reason-classification\",\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\",\n \"tasks_parameters\": {\n \"input_parameters\": {\n \"contact_reason_classification\": {\n \"reasons\": {\n \"Order\": \"New product purchase\",\n \"Delivery\": \"Issue with delivery, delivery request\",\n \"Return\": \"Request to return delivered products\"\n }\n }\n }\n }\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"\n\nWebHook callback reception on successful reason for contact detection
\nDetect the main reason for contact of your customer requests, from an input set of reasons, from previously transcribed audio, and receive a webhook callback (POST request) on successful reason for contact detection, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful reason for contact detection, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"3560d37a-810b-4d36-b49b-887a8296a6ec","name":"Get reason for contact detection status/result (Object input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/9aae2d35-758a-4df3-aafa-169ba8627fd4"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"9aae2d35-758a-4df3-aafa-169ba8627fd4\",\n \"audio_id\": \"a1fa1e1b-5446-4c6f-99a7-dbe64019bb87\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 333461\n },\n \"transcript\": {\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. 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Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. 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},\n {\n \"id\": \"d5a03779-8484-4bf3-9257-20a3878b0d30\",\n \"text\": \" avons\",\n \"start\": 107660,\n \"end\": 107960,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"d75a802a-bb72-49ab-8506-8ee4f315e36d\",\n \"text\": \" signé.\",\n \"start\": 115660,\n \"end\": 116000,\n \"duration\": 340,\n \"probability\": 0.87,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"e48ad4b1-d539-43de-b61c-d4dacb4e5e99\",\n \"text\": \" conducteur\",\n \"start\": 110480,\n \"end\": 111380,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"ee57c636-e2c0-4917-a6d0-dc97dab8061a\",\n \"text\": \" faute\",\n \"start\": 112040,\n \"end\": 112420,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": 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Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\n \"start\": 235160,\n \"end\": 246600,\n \"duration\": 11440,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"00cc3fc3-a058-4a83-b20f-ed24158e3c76\",\n \"text\": \" d'abord\",\n \"start\": 238560,\n \"end\": 238740,\n \"duration\": 180,\n \"probability\": 0.71,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"0806177d-6281-4b9d-ba1f-8feea90787f5\",\n \"text\": \" vous\",\n \"start\": 246060,\n \"end\": 246120,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"0920e69b-714a-4f17-b81e-10b945cc12b8\",\n \"text\": \" vienne\",\n \"start\": 241620,\n \"end\": 241820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": 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choix.\",\n \"start\": 285690,\n \"end\": 285970,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"27bd3792-a540-46ba-993a-8b422379e071\"\n }\n ],\n \"start_end_timestamps\": \"04:37-04:45\"\n },\n {\n \"id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\",\n \"text\": \"Oui, bien sûr. 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6\",\n \"start\": 39420,\n \"end\": 40380,\n \"duration\": 960,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"26278b7c-d971-444a-b8d9-6bb0e4901686\",\n \"text\": \" sûr.\",\n \"start\": 31120,\n \"end\": 31480,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"264760c3-25f5-476d-98b3-6f6edfb88f21\",\n \"text\": \" Oui,\",\n \"start\": 30180,\n \"end\": 30760,\n \"duration\": 580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"2b43f475-d0ca-4a75-9bd4-43890f5eee33\",\n \"text\": \" de\",\n \"start\": 35080,\n \"end\": 35360,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"38754c75-1385-422d-be99-f6c3e23168a6\",\n \"text\": \" numéro\",\n \"start\": 34740,\n \"end\": 35080,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"60753e71-82ca-4352-9551-df3b7dabe6f2\",\n \"text\": \" m'appelle\",\n \"start\": 32280,\n \"end\": 32759,\n \"duration\": 479,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"64980c54-3e2b-4792-8759-a1138c073fa2\",\n \"text\": \" Je\",\n \"start\": 31700,\n \"end\": 32280,\n \"duration\": 580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"6bb27729-dbc9-4923-88e6-f973fb862aa6\",\n \"text\": \" contrat\",\n \"start\": 35360,\n \"end\": 35720,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"818d3a7f-67b9-41f9-9cb0-642d43f43e29\",\n \"text\": \" Bernard\",\n \"start\": 33440,\n \"end\": 33900,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"9c4dbfae-9c68-4d91-9dab-010e0ffcf9ba\",\n \"text\": \" 15\",\n \"start\": 37280,\n \"end\": 38140,\n \"duration\": 860,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"a6dd34f9-63b5-4239-aa3f-6c229cd9fd4e\",\n \"text\": \" Michel\",\n \"start\": 32759,\n \"end\": 33440,\n \"duration\": 681,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"ae82594c-8c9c-4290-b220-f638c8d386b3\",\n \"text\": \" le\",\n \"start\": 36220,\n \"end\": 36400,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": 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\"start_end_timestamps\": \"00:30-00:41\"\n },\n {\n \"id\": \"2b76753d-f215-4682-b456-71b27387fdb4\",\n \"text\": \"Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\",\n \"start\": 68120,\n \"end\": 81000,\n \"duration\": 12880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0b0b3a5f-a35e-4f78-a055-9e15328ee021\",\n \"text\": \" pour\",\n \"start\": 71660,\n \"end\": 71940,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"0c4b8161-cf06-4c6c-8863-cd9bbce305fc\",\n \"text\": \" voiture\",\n \"start\": 79300,\n \"end\": 79660,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"130a2c0f-83de-4dce-ac5c-3881638451a7\",\n \"text\": \" m'a\",\n \"start\": 76760,\n \"end\": 77040,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"20b4054a-7792-470a-9602-54567c8d2ce7\",\n \"text\": \" travailler\",\n \"start\": 72140,\n \"end\": 72440,\n \"duration\": 300,\n \"probability\": 0.69,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"26edce77-10a3-4756-9286-1820916aca1a\",\n \"text\": \" et\",\n \"start\": 73200,\n \"end\": 73740,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"3dc86032-48a3-40ea-a1fc-d10c8dcfb15d\",\n \"text\": \" sortais\",\n \"start\": 70680,\n \"end\": 71180,\n \"duration\": 500,\n \"probability\": 0.87,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"3e20d871-fe54-433b-9b79-76aa977ab2bb\",\n \"text\": \" moi\",\n \"start\": 71400,\n \"end\": 71660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"435f99e8-e356-43a4-b547-390800ad5bec\",\n \"text\": \" 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{\n \"id\": \"68ad745b-f3ee-4b62-b5c0-4244514bb9f3\",\n \"text\": \" long\",\n \"start\": 69460,\n \"end\": 69660,\n \"duration\": 200,\n \"probability\": 0.37,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"6d33009b-761e-492a-96c5-d406c6ac159a\",\n \"text\": \" je\",\n \"start\": 70200,\n \"end\": 70680,\n \"duration\": 480,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"9319c9e5-62d0-4789-bbd7-a276dfc91027\",\n \"text\": \" tout\",\n \"start\": 68700,\n \"end\": 69280,\n \"duration\": 580,\n \"probability\": 0.5,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"a28d9e08-e7b5-4ebf-bb92-c4037485f19d\",\n \"text\": \" le\",\n \"start\": 77740,\n \"end\": 77880,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"a34c216c-7bab-434b-9b9b-1d4ade664914\",\n \"text\": \" du\",\n \"start\": 69660,\n \"end\": 69900,\n \"duration\": 240,\n \"probability\": 0.33,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ab233c08-90f9-4005-acc9-56def2b94786\",\n \"text\": \" Elle\",\n \"start\": 75880,\n \"end\": 76760,\n \"duration\": 880,\n \"probability\": 0.49,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ac679810-c502-4c94-8727-a1e87e7a18b3\",\n \"text\": \" grillé\",\n \"start\": 74940,\n \"end\": 75280,\n \"duration\": 340,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ae8a10d4-9897-43c8-b004-1811ef61e2a7\",\n \"text\": \" Oui,\",\n \"start\": 68120,\n \"end\": 68700,\n \"duration\": 580,\n \"probability\": 0.79,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"b90df1b0-c758-41fb-93b4-3f87e4539d56\",\n \"text\": \" de\",\n \"start\": 71180,\n \"end\": 71280,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"b91848d8-5595-4b70-9f48-d0ec69ee5845\",\n \"text\": \" feu\",\n \"start\": 75380,\n \"end\": 75540,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"c423056c-edaa-4f41-84ef-66c1bd3815de\",\n \"text\": \" chez\",\n \"start\": 71280,\n \"end\": 71400,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"cb4751a0-1a36-4c08-986b-311b3e6b4348\",\n \"text\": \" droit.\",\n \"start\": 78120,\n \"end\": 78420,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"cf04cc6b-3af8-440f-a34c-07940fe60589\",\n \"text\": \" un\",\n \"start\": 75280,\n \"end\": 75380,\n \"duration\": 100,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"d48951dd-6df6-4ad6-8b8c-379c13dc52d0\",\n \"text\": \" percuté\",\n \"start\": 77040,\n \"end\": 77540,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"d7f7ff47-884a-47ae-961c-359a3d0c0124\",\n \"text\": \" rouge.\",\n \"start\": 75540,\n \"end\": 75880,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ddea171d-d3d3-42de-89a9-18882ae8ea9d\",\n \"text\": \" aller\",\n \"start\": 71940,\n \"end\": 72140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ddf13992-522b-4419-807b-13c608b4fce4\",\n \"text\": \" Ma\",\n \"start\": 78760,\n \"end\": 79300,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"de93d7bf-e81f-456b-bc7f-74f57b9474a2\",\n \"text\": \" au\",\n \"start\": 69280,\n \"end\": 69460,\n \"duration\": 180,\n \"probability\": 0.84,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ec18a1f5-fcf1-46c6-aab6-8aafbf1abc95\",\n \"text\": \" est\",\n \"start\": 79660,\n \"end\": 79880,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ee2fa687-86f8-40a6-9787-b878cd457725\",\n \"text\": \" jour,\",\n \"start\": 69900,\n \"end\": 70200,\n \"duration\": 300,\n \"probability\": 0.26,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"f6dae3e2-8b4a-40be-b24c-9030d4b151c2\",\n \"text\": \" une\",\n \"start\": 73740,\n \"end\": 74080,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n }\n ],\n \"start_end_timestamps\": \"01:08-01:21\"\n },\n {\n \"id\": \"32af831f-b8fa-4b04-af87-00c5e0161907\",\n \"text\": \"« Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. 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{\n \"id\": \"4e60a743-a088-4bed-a0a5-42d5cc084ac3\",\n \"text\": \"Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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The client's vehicle was hit on the right side by another vehicle, which ran a red light. No one was hurt in the accident. A constat amiable was filled, and the client has not yet sent it to the insurance company. The customer is also requesting a replacement vehicle, as their car is immobilized. The customer's policy is a full coverage one, and the insurance company will take care of the car repair costs, as well as provide a replacement vehicle, given the accident details and the confirmation of the other driver's responsibility. The client is based in Levallois-Perret, France.\",\n \"contact_reason\": \"Car Accident\"\n },\n \"type\": \"contact-reason-classification\"\n }\n ]\n }\n }\n }\n}"},{"id":"884ee25b-54dd-4e90-b3c9-fb71118b4aa5","name":"Get reason for contact detection status/result (Array input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/2ac37605-9b2f-4ea2-a30f-c8f88442553b"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"2ac37605-9b2f-4ea2-a30f-c8f88442553b\",\n \"audio_id\": \"f94aa604-4ad2-4208-bb03-9a58193be078\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 333461\n },\n \"transcript\": {\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. 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Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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},\n {\n \"id\": \"b2f4d6de-24d3-4aa2-b06d-c819800afc3e\",\n \"text\": \" amiable\",\n \"start\": 101860,\n \"end\": 102200,\n \"duration\": 340,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"cfcd46ba-2d65-43b0-b6a8-d0b21b77924b\",\n \"text\": \" pour\",\n \"start\": 99440,\n \"end\": 99620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"d80b107a-36f3-435e-9197-47085a268943\",\n \"text\": \" été\",\n \"start\": 104900,\n \"end\": 105040,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"ebca9abb-7e25-4c1e-883e-6b30e767f2a4\",\n \"text\": \" rempli\",\n \"start\": 100960,\n \"end\": 101340,\n \"duration\": 380,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f08747e9-862e-4aad-8149-11a7bbce3370\",\n \"text\": \" l'autre\",\n \"start\": 102620,\n \"end\": 103040,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f2394d95-58d6-49d7-9bdf-2ac81be40621\",\n \"text\": \" A-t-il\",\n \"start\": 104320,\n \"end\": 104900,\n \"duration\": 580,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f770f110-2441-4789-92e9-18c934c80faf\",\n \"text\": \" Avez-vous\",\n \"start\": 100540,\n \"end\": 100960,\n \"duration\": 420,\n \"probability\": 0.85,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n }\n ],\n \"start_end_timestamps\": \"01:36-01:45\"\n },\n {\n \"id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\",\n \"text\": \"Oui, c'est exact.\",\n \"start\": 274550,\n \"end\": 275790,\n \"duration\": 1240,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"03d1ba95-49ee-4094-82fa-b8619bcaf33b\",\n \"text\": \" c'est\",\n \"start\": 275290,\n \"end\": 275530,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n },\n {\n \"id\": \"26014066-5545-4b31-b09c-87cc419abad4\",\n \"text\": \" Oui,\",\n \"start\": 274550,\n \"end\": 275270,\n \"duration\": 720,\n \"probability\": 0.85,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n },\n {\n \"id\": \"70491a75-d27a-4f5f-b9a4-27468880ded3\",\n \"text\": \" exact.\",\n \"start\": 275530,\n \"end\": 275790,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n }\n ],\n \"start_end_timestamps\": \"04:34-04:35\"\n },\n {\n \"id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\",\n \"text\": \"Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\n \"start\": 235160,\n \"end\": 246600,\n \"duration\": 11440,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0c148f22-601b-47bf-a603-8a06e5b72eb3\",\n \"text\": \" vais\",\n \"start\": 238400,\n \"end\": 238560,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1c3cd535-4352-4da9-8787-55fbe881ff38\",\n \"text\": \" allons\",\n \"start\": 235960,\n \"end\": 236180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1c971577-3252-4122-bec0-9981905b2ba3\",\n \"text\": \" d'abord\",\n \"start\": 238560,\n \"end\": 238740,\n \"duration\": 180,\n \"probability\": 0.71,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1f84254d-e483-40fc-851d-7348b21bc2c6\",\n \"text\": \" ?\",\n \"start\": 246320,\n \"end\": 246600,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2228f10a-3652-4588-8932-f749e6f30ce8\",\n \"text\": \" plaît\",\n \"start\": 246120,\n \"end\": 246320,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2729480d-25b4-4d7c-8722-e5ee000674e5\",\n \"text\": \" voiture.\",\n \"start\": 242460,\n \"end\": 242800,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2ebecf73-162a-427b-b144-9d2c2e3f20b8\",\n \"text\": \" nous\",\n \"start\": 235840,\n \"end\": 235960,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"36bbc2f9-6801-4bcb-9993-bd2ab3327b51\",\n \"text\": \" vous\",\n \"start\": 246060,\n \"end\": 246120,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"3fec824e-cae5-406b-9b4d-a5c5ed074255\",\n \"text\": \" occuper\",\n \"start\": 236480,\n \"end\": 236840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"407f38b4-3b54-4579-8911-ac8b1f74ef63\",\n \"text\": \" vous\",\n \"start\": 243600,\n \"end\": 243780,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"4724011f-ce70-48ee-93d0-860b71ea041d\",\n \"text\": \" routière\",\n \"start\": 240320,\n \"end\": 240720,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"4df402b9-695c-4d62-b319-96ceb7de2e86\",\n \"text\": \" en\",\n \"start\": 236340,\n \"end\": 236480,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"51edbe0c-d8e8-4f84-b1c6-97fafade4e2c\",\n \"text\": \" d'assistance\",\n \"start\": 239840,\n \"end\": 240320,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"69c63588-e8a4-45f2-878f-7ac059b16e21\",\n \"text\": \" de\",\n \"start\": 235360,\n \"end\": 235420,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"6e71dbec-dcdf-4e1f-8fd8-1c073a00f096\",\n \"text\": \" votre\",\n \"start\": 242280,\n \"end\": 242460,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"7509e53b-5d6a-4600-8142-e3dd79ec282b\",\n \"text\": \" que\",\n \"start\": 243540,\n \"end\": 243600,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"7c7ca0b7-4556-4f03-a46b-c7686df75b08\",\n \"text\": \" Je\",\n \"start\": 238000,\n \"end\": 238400,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"847c47f5-4519-4c10-b4ce-7dd460d6b73b\",\n \"text\": \" se\",\n \"start\": 245140,\n \"end\": 245260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"889fd174-3cad-45db-beda-7b0b429ca557\",\n \"text\": \" notre\",\n \"start\": 239180,\n \"end\": 239460,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"93a88c14-878e-44bd-a01f-c0100c341b45\",\n \"text\": \" Pas\",\n \"start\": 235160,\n \"end\": 235360,\n \"duration\": 200,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"99a27ddd-6a5f-42f9-b361-47aaec601bd9\",\n \"text\": \" Est-ce\",\n \"start\": 243140,\n \"end\": 243540,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"9a4c69a3-e8ef-49a6-9279-2378b699321c\",\n \"text\": \" nous\",\n \"start\": 236180,\n \"end\": 236340,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"a2e7b163-0d8f-4364-84b6-2f273d2901c1\",\n \"text\": \" contacter\",\n \"start\": 238740,\n \"end\": 239180,\n \"duration\": 440,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"a5767fa5-5978-4342-8fd7-02b0e0b817d0\",\n \"text\": \" souci,\",\n \"start\": 235420,\n \"end\": 235780,\n \"duration\": 360,\n \"probability\": 0.81,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"ae1faeb0-ea0e-424a-8918-2fa86d7cf9ad\",\n \"text\": \" service\",\n \"start\": 239460,\n \"end\": 239840,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b1d159e7-33e6-4e13-be3f-fba1f80fbc5d\",\n \"text\": \" voiture,\",\n \"start\": 245580,\n \"end\": 245800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b2d76f22-e338-4235-aa82-4148d412f93d\",\n \"text\": \" où\",\n \"start\": 244920,\n \"end\": 245140,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b41ff0d9-da77-4f4b-8ff5-b7b4883340db\",\n \"text\": \" pourriez\",\n \"start\": 243780,\n \"end\": 244100,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b9aaad3f-726d-4070-9eec-906344012262\",\n \"text\": \" confirmer\",\n \"start\": 244100,\n \"end\": 244560,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c4fbb1cd-4da3-4a03-9042-a6db97320ae4\",\n \"text\": \" trouve\",\n \"start\": 245260,\n \"end\": 245440,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c81389f7-0f02-4838-8a0f-dacec20d421f\",\n \"text\": \" ensemble.\",\n \"start\": 236840,\n \"end\": 237220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c83a7dfa-5627-4171-938f-8f11aee39188\",\n \"text\": \" vienne\",\n \"start\": 241620,\n \"end\": 241820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d256980e-0b17-4dca-a0a0-1fd67c1f1198\",\n \"text\": \" la\",\n \"start\": 245440,\n \"end\": 245580,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d379b81e-cf46-4f7d-ba68-8740e88eaaeb\",\n \"text\": \" qu'un\",\n \"start\": 240920,\n \"end\": 241140,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d998cbd9-8816-4569-bb4c-b8d604684119\",\n \"text\": \" l'adresse\",\n \"start\": 244560,\n \"end\": 244920,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"e693d9e8-89dc-4376-88e0-63d43a04e812\",\n \"text\": \" dépanneur\",\n \"start\": 241140,\n \"end\": 241620,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"eaafdb69-1b47-40cc-9c93-7c45c3b57360\",\n \"text\": \" pour\",\n \"start\": 240720,\n \"end\": 240920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"ec00a668-1d7d-4758-bb3c-381818227bcb\",\n \"text\": \" s'il\",\n \"start\": 245920,\n \"end\": 246060,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"f007ba5e-0929-4e23-b176-06754ac46a8f\",\n \"text\": \" récupérer\",\n \"start\": 241820,\n \"end\": 242280,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n }\n ],\n \"start_end_timestamps\": \"03:55-04:06\"\n },\n {\n \"id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\",\n \"text\": \"« Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\",\n \"start\": 185370,\n \"end\": 193410,\n \"duration\": 8040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00a4a8b9-daa8-4c74-a0db-0f1d4ff937f2\",\n \"text\": \" est\",\n \"start\": 188730,\n \"end\": 188990,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"035ebb51-18e8-48c4-abdc-22b416b57818\",\n \"text\": \" à\",\n \"start\": 190910,\n \"end\": 191130,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"1ecf0d41-f8b0-45d5-a545-49256725cc71\",\n \"text\": \" le\",\n \"start\": 192030,\n \"end\": 192210,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"297d1f50-dc28-4c96-9fa0-cf8518c55c57\",\n \"text\": \" me\",\n \"start\": 186610,\n 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260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"98219bc1-5c09-43b4-8c4f-44e28b2ac72b\",\n \"text\": \" venue\",\n \"start\": 92040,\n \"end\": 92220,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"d2c2773b-23ae-4ec8-9420-caa1a29162c2\",\n \"text\": \" vu\",\n \"start\": 90380,\n \"end\": 91140,\n \"duration\": 760,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"ec621d37-bdf5-4129-9bf8-0c88af1b17a9\",\n \"text\": \" heureusement,\",\n \"start\": 89220,\n \"end\": 89760,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"edaa0321-5967-4223-89c4-0aa51a7d61b5\",\n \"text\": \" la\",\n \"start\": 91300,\n \"end\": 91440,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"fa4c5979-e8a6-4fac-8353-73a9079bb36c\",\n \"text\": \" est\",\n \"start\": 91780,\n \"end\": 92040,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n }\n ],\n \"start_end_timestamps\": \"01:28-01:33\"\n },\n {\n \"id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\",\n \"text\": \"Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. 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Pouvez-vous m'expliquer la procédure ? «\",\n \"start\": 127990,\n \"end\": 132490,\n \"duration\": 4500,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"11078292-d611-4aba-a3fc-23bc07328349\",\n \"text\": \" la\",\n \"start\": 130990,\n \"end\": 131170,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"166bc514-1c8f-4559-bb00-61b76ad55877\",\n \"text\": \" «\",\n \"start\": 132070,\n \"end\": 132490,\n \"duration\": 420,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"23e285c4-0a9c-4f19-9935-86ec7853edd1\",\n \"text\": \" envoyé.\",\n \"start\": 129289,\n \"end\": 129930,\n \"duration\": 641,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"2c3eaf63-6b0b-41f7-afc5-f3968eaed762\",\n \"text\": \" ne\",\n \"start\": 128530,\n \"end\": 128669,\n \"duration\": 139,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"3184a727-0eb8-44ea-ab70-9385984b06f9\",\n \"text\": \" ?\",\n \"start\": 131710,\n \"end\": 132070,\n \"duration\": 360,\n \"probability\": 0.88,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"3b0054d3-a338-4eec-a5af-f2d1b822ca47\",\n \"text\": \" encore\",\n \"start\": 129030,\n \"end\": 129289,\n \"duration\": 259,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"4152c26a-fc1a-467c-a390-b25c518b786e\",\n \"text\": \" procédure\",\n \"start\": 131170,\n \"end\": 131710,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"5e1490a5-1c6d-4b4d-92a9-20a2cff6c781\",\n \"text\": \" pas\",\n \"start\": 128889,\n \"end\": 129030,\n \"duration\": 141,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"70fe7182-7ed8-4175-8be5-2755667d58c0\",\n \"text\": \" Pouvez-vous\",\n \"start\": 129970,\n \"end\": 130570,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"de958e39-4e35-4b41-aa7b-0b76bbc8b66b\",\n \"text\": \" Je\",\n \"start\": 127990,\n \"end\": 128530,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"e4639776-2b18-4a16-9f7e-b37f827d374f\",\n \"text\": \" m'expliquer\",\n \"start\": 130570,\n \"end\": 130990,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"e9b19e31-d6f3-4647-bdb4-dbfb83187db3\",\n \"text\": \" l'ai\",\n \"start\": 128669,\n \"end\": 128889,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n }\n ],\n \"start_end_timestamps\": \"02:07-02:12\"\n },\n {\n \"id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\",\n \"text\": \"Bien sûr, M. 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Je n'ai pas pu la déplacer.\",\n \"start\": 213860,\n \"end\": 217400,\n \"duration\": 3540,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0a462339-eac3-43be-a9b3-81f96ade756b\",\n \"text\": \" lieu\",\n \"start\": 214960,\n \"end\": 215160,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"3686579c-81b4-4cc1-b72f-3cbe9eb15e12\",\n \"text\": \" toujours\",\n \"start\": 214180,\n \"end\": 214440,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"4059c288-7ef7-49ca-8cff-5f55189ea10d\",\n \"text\": \" sur\",\n \"start\": 214440,\n \"end\": 214780,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"589f58c4-9ac9-4029-bbde-8b9dbddc222b\",\n \"text\": \" la\",\n \"start\": 216720,\n \"end\": 216880,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"610978f9-9879-46f0-a78d-6cc58ddc0983\",\n \"text\": \" de\",\n \"start\": 215160,\n \"end\": 215300,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"67768132-53d0-488e-8c9f-85c0a9fb1d9c\",\n \"text\": \" le\",\n \"start\": 214780,\n \"end\": 214960,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"721ffe3f-bef2-446d-98d9-f65a72347f03\",\n \"text\": \" Elle\",\n \"start\": 214040,\n \"end\": 214060,\n \"duration\": 20,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"88556d01-f40a-4122-9130-7d187588ef87\",\n \"text\": \" l'accident.\",\n \"start\": 215300,\n \"end\": 215820,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"96b9c808-d281-4a58-b8f5-1842d290f9f7\",\n \"text\": \" pas\",\n \"start\": 216400,\n \"end\": 216520,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"a8e2fd9c-d2a4-4b0f-99bd-c0e7263cc5f4\",\n \"text\": \" n'ai\",\n \"start\": 216260,\n \"end\": 216400,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"b9dc79d8-f049-44f3-a352-4dd295353988\",\n \"text\": \" est\",\n \"start\": 214060,\n \"end\": 214180,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"c99e1270-9141-4ecc-8d58-2dacdc6080eb\",\n \"text\": \" Je\",\n \"start\": 215940,\n \"end\": 216260,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"d2cd71f2-38ef-495f-8cb2-a72ebd4d6e86\",\n \"text\": \" pu\",\n \"start\": 216520,\n \"end\": 216720,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"eb2b1f22-5271-4780-8bba-067519881b2f\",\n \"text\": \" «\",\n \"start\": 213860,\n \"end\": 214040,\n \"duration\": 180,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"fc62f5e9-2175-4533-9f96-73c8578e2d5c\",\n \"text\": \" déplacer.\",\n \"start\": 216880,\n \"end\": 217400,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n }\n ],\n \"start_end_timestamps\": \"03:33-03:37\"\n },\n {\n \"id\": \"d427353a-7619-447c-b654-a1454556acc2\",\n \"text\": \"Oui, bien sûr. 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\"id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\",\n \"text\": \"Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. 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Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. 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\"id\": \"a1b5b9b6-6042-42f5-9ba7-a18c24f4a214\",\n \"text\": \" conducteur\",\n \"start\": 103040,\n \"end\": 103660,\n \"duration\": 620,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"a70bd99b-e124-41f6-baae-085e7ca043de\",\n \"text\": \" pour\",\n \"start\": 99440,\n \"end\": 99620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"ba4df583-d745-447b-9d3c-07fbdb5347ad\",\n \"text\": \" Merci\",\n \"start\": 99140,\n \"end\": 99440,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"d7472ba4-691f-4f70-aaa9-611dfe852bb6\",\n \"text\": \" suis\",\n \"start\": 96800,\n \"end\": 96920,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"da24fb5b-c41c-4c23-82fc-6fbc3c19a76b\",\n \"text\": \" rempli\",\n \"start\": 100960,\n \"end\": 101340,\n \"duration\": 380,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"dcd255a8-65e9-4f1d-9cf3-ebeebc94f6f3\",\n \"text\": \" Avez-vous\",\n \"start\": 100540,\n \"end\": 100960,\n \"duration\": 420,\n \"probability\": 0.85,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"e0e942ce-3164-4eea-8fd3-c3ada7503855\",\n \"text\": \" que\",\n \"start\": 97660,\n \"end\": 97900,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"e217dbf8-fd95-4c75-b4d9-de3f69996f2d\",\n \"text\": \" l'autre\",\n \"start\": 102620,\n \"end\": 103040,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"f17b4243-aa8b-4955-a410-3ae98604966a\",\n \"text\": \" ces\",\n \"start\": 99620,\n \"end\": 99780,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"fc07e068-01e0-4f27-af91-7641b0e8648c\",\n \"text\": \" pas\",\n \"start\": 98240,\n \"end\": 98440,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n },\n {\n \"id\": \"fe5bdae2-a80e-464f-8427-21d9cfefb268\",\n \"text\": \" blessé.\",\n \"start\": 98680,\n \"end\": 99100,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\"\n }\n ],\n \"start_end_timestamps\": \"01:36-01:45\"\n },\n {\n \"id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\",\n \"text\": \"Oui, nous avons rempli un constat amiable. 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J'ai pris une copie du constat signé.\",\n \"start\": 106460,\n \"end\": 116000,\n \"duration\": 9540,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"01a549c4-2bb6-4004-8ebe-f1aab715cfa8\",\n \"text\": \" reconnu\",\n \"start\": 111460,\n \"end\": 111860,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"28984b08-e943-4aa8-b611-7b4ef0f16369\",\n \"text\": \" un\",\n \"start\": 108520,\n \"end\": 108640,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"2f2d1d3c-9cb4-4db5-a70c-c48d5fd27435\",\n \"text\": \" sa\",\n \"start\": 111860,\n \"end\": 112040,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"332cd690-35bb-4dfe-b9e0-fd111ed4d5e6\",\n \"text\": \" L'autre\",\n \"start\": 110000,\n \"end\": 110480,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"3d39a529-24d7-4028-92d9-51cc63d21f5e\",\n \"text\": \" n'est\",\n \"start\": 112820,\n \"end\": 112980,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"3ed038bd-fff5-4917-8146-72065a44ccfa\",\n \"text\": \" pas\",\n \"start\": 112980,\n \"end\": 113080,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"6c7b9cfb-a8b8-44d6-9b9a-8132ddd2290f\",\n \"text\": \" rempli\",\n \"start\": 107960,\n \"end\": 108520,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"7ec1c253-bc7c-45ef-b04f-3b4655c6033f\",\n \"text\": \" nous\",\n \"start\": 107060,\n \"end\": 107660,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"808775ce-bd61-4cda-829f-67e90c134e7d\",\n \"text\": \" constat\",\n \"start\": 108640,\n \"end\": 109200,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"85daca22-ea96-45a3-98ae-4e4b62e7846c\",\n \"text\": \" blessé.\",\n \"start\": 113080,\n \"end\": 113440,\n \"duration\": 360,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"88509ea1-1a81-4a65-ac3c-ea2e16a73ca9\",\n \"text\": \" et\",\n \"start\": 112420,\n \"end\": 112820,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"88684f7c-7c87-4c75-b4c4-dc02d79eaedf\",\n 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\"9fe7020a-269c-4111-b38d-2a4d18d6e503\",\n \"text\": \" amiable.\",\n \"start\": 109200,\n \"end\": 109720,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"c17f554a-8726-4530-80f2-9052d2feaa56\",\n \"text\": \" constat\",\n \"start\": 115220,\n \"end\": 115660,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"c226d5b7-d738-4506-92cd-c0c7a95a49e0\",\n \"text\": \" une\",\n \"start\": 114420,\n \"end\": 114720,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"d224bd4b-24a2-49ff-a421-14dfa862d554\",\n \"text\": \" J'ai\",\n \"start\": 113580,\n \"end\": 114220,\n \"duration\": 640,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"d5a03779-8484-4bf3-9257-20a3878b0d30\",\n \"text\": \" avons\",\n \"start\": 107660,\n \"end\": 107960,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"d75a802a-bb72-49ab-8506-8ee4f315e36d\",\n \"text\": \" signé.\",\n \"start\": 115660,\n \"end\": 116000,\n \"duration\": 340,\n \"probability\": 0.87,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"e48ad4b1-d539-43de-b61c-d4dacb4e5e99\",\n \"text\": \" conducteur\",\n \"start\": 110480,\n \"end\": 111380,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"ee57c636-e2c0-4917-a6d0-dc97dab8061a\",\n \"text\": \" faute\",\n \"start\": 112040,\n \"end\": 112420,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n },\n {\n \"id\": \"f372faa6-aa4f-4bba-8511-6572146496a5\",\n \"text\": \" Oui,\",\n \"start\": 106460,\n \"end\": 107000,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\n }\n ],\n \"start_end_timestamps\": \"01:46-01:56\"\n },\n {\n \"id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\",\n \"text\": \"Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\n \"start\": 235160,\n \"end\": 246600,\n \"duration\": 11440,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"00cc3fc3-a058-4a83-b20f-ed24158e3c76\",\n \"text\": \" d'abord\",\n \"start\": 238560,\n \"end\": 238740,\n \"duration\": 180,\n \"probability\": 0.71,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"0806177d-6281-4b9d-ba1f-8feea90787f5\",\n \"text\": \" vous\",\n \"start\": 246060,\n \"end\": 246120,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"0920e69b-714a-4f17-b81e-10b945cc12b8\",\n \"text\": \" vienne\",\n \"start\": 241620,\n \"end\": 241820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": 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\"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"4206a82c-e6f4-4cb9-ad86-b3d30f779694\",\n \"text\": \" trouve\",\n \"start\": 245260,\n \"end\": 245440,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"426cb52a-045c-46a0-bed2-eccecaa14a5c\",\n \"text\": \" où\",\n \"start\": 244920,\n \"end\": 245140,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"4c53502b-85f2-4656-bafe-7af311a469cd\",\n \"text\": \" la\",\n \"start\": 245440,\n \"end\": 245580,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\n },\n {\n \"id\": \"51733157-266d-42f2-bfa4-148c92ce6868\",\n \"text\": \" ensemble.\",\n \"start\": 236840,\n \"end\": 237220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": 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6\",\n \"start\": 39420,\n \"end\": 40380,\n \"duration\": 960,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"26278b7c-d971-444a-b8d9-6bb0e4901686\",\n \"text\": \" sûr.\",\n \"start\": 31120,\n \"end\": 31480,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"264760c3-25f5-476d-98b3-6f6edfb88f21\",\n \"text\": \" Oui,\",\n \"start\": 30180,\n \"end\": 30760,\n \"duration\": 580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"2b43f475-d0ca-4a75-9bd4-43890f5eee33\",\n \"text\": \" de\",\n \"start\": 35080,\n \"end\": 35360,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"38754c75-1385-422d-be99-f6c3e23168a6\",\n \"text\": \" 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\"text\": \" Bernard\",\n \"start\": 33440,\n \"end\": 33900,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"9c4dbfae-9c68-4d91-9dab-010e0ffcf9ba\",\n \"text\": \" 15\",\n \"start\": 37280,\n \"end\": 38140,\n \"duration\": 860,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"a6dd34f9-63b5-4239-aa3f-6c229cd9fd4e\",\n \"text\": \" Michel\",\n \"start\": 32759,\n \"end\": 33440,\n \"duration\": 681,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": \"ae82594c-8c9c-4290-b220-f638c8d386b3\",\n \"text\": \" le\",\n \"start\": 36220,\n \"end\": 36400,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\n },\n {\n \"id\": 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\"start_end_timestamps\": \"00:30-00:41\"\n },\n {\n \"id\": \"2b76753d-f215-4682-b456-71b27387fdb4\",\n \"text\": \"Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. 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Ma voiture est sérieusement endommagée.\",\n \"start\": 68120,\n \"end\": 81000,\n \"duration\": 12880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0b0b3a5f-a35e-4f78-a055-9e15328ee021\",\n \"text\": \" pour\",\n \"start\": 71660,\n \"end\": 71940,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"0c4b8161-cf06-4c6c-8863-cd9bbce305fc\",\n \"text\": \" voiture\",\n \"start\": 79300,\n \"end\": 79660,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"130a2c0f-83de-4dce-ac5c-3881638451a7\",\n \"text\": \" m'a\",\n \"start\": 76760,\n \"end\": 77040,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"20b4054a-7792-470a-9602-54567c8d2ce7\",\n \"text\": \" travailler\",\n \"start\": 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{\n \"id\": \"68ad745b-f3ee-4b62-b5c0-4244514bb9f3\",\n \"text\": \" long\",\n \"start\": 69460,\n \"end\": 69660,\n \"duration\": 200,\n \"probability\": 0.37,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"6d33009b-761e-492a-96c5-d406c6ac159a\",\n \"text\": \" je\",\n \"start\": 70200,\n \"end\": 70680,\n \"duration\": 480,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"9319c9e5-62d0-4789-bbd7-a276dfc91027\",\n \"text\": \" tout\",\n \"start\": 68700,\n \"end\": 69280,\n \"duration\": 580,\n \"probability\": 0.5,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"a28d9e08-e7b5-4ebf-bb92-c4037485f19d\",\n \"text\": \" le\",\n \"start\": 77740,\n \"end\": 77880,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"a34c216c-7bab-434b-9b9b-1d4ade664914\",\n \"text\": \" du\",\n \"start\": 69660,\n \"end\": 69900,\n \"duration\": 240,\n \"probability\": 0.33,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ab233c08-90f9-4005-acc9-56def2b94786\",\n \"text\": \" Elle\",\n \"start\": 75880,\n \"end\": 76760,\n \"duration\": 880,\n \"probability\": 0.49,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ac679810-c502-4c94-8727-a1e87e7a18b3\",\n \"text\": \" grillé\",\n \"start\": 74940,\n \"end\": 75280,\n \"duration\": 340,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\n },\n {\n \"id\": \"ae8a10d4-9897-43c8-b004-1811ef61e2a7\",\n \"text\": \" Oui,\",\n \"start\": 68120,\n \"end\": 68700,\n \"duration\": 580,\n \"probability\": 0.79,\n \"speaker\": \"first\",\n \"segment_id\": 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{\n \"id\": \"4e60a743-a088-4bed-a0a5-42d5cc084ac3\",\n \"text\": \"Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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patienté.\",\n \"start\": 51270,\n \"end\": 51850,\n \"duration\": 580,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n },\n {\n \"id\": \"dfd9d866-9735-479b-b5b7-67e68bf62b0f\",\n \"text\": \" monsieur\",\n \"start\": 44980,\n \"end\": 45180,\n \"duration\": 200,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n },\n {\n \"id\": \"e1224e2a-53b8-498a-9705-438b7808ca08\",\n \"text\": \" Levallois-Perret.\",\n \"start\": 59070,\n \"end\": 60190,\n \"duration\": 1120,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n },\n {\n \"id\": \"e3b36fd7-3eba-4083-a9c1-f7986fd24d12\",\n \"text\": \" 92\",\n \"start\": 57870,\n \"end\": 58550,\n \"duration\": 680,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n },\n {\n \"id\": \"ec12f636-5345-43f9-bab0-58cca279bc83\",\n \"text\": \" 80\",\n \"start\": 55870,\n \"end\": 56290,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n },\n {\n \"id\": \"fa643504-de40-4eb8-9303-65f2210f2fc6\",\n \"text\": \" prendra\",\n \"start\": 47820,\n \"end\": 48140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\n }\n ],\n \"start_end_timestamps\": \"00:44-01:06\"\n }\n ]\n },\n \"ai-insights\": {\n \"contact-reason-classification\": [\n {\n \"id\": \"8c7320ae-29a6-42cd-aac9-fa155fb42846\",\n \"text\": \"Car Accident\",\n \"object\": {\n \"title\": \"Car accident - Request for indemnification and replacement vehicle\",\n \"reasoning\": \"The customer had a car accident and called to inquire about the indemnization. The client's vehicle was hit on the right side by another vehicle, which ran a red light. No one was hurt in the accident. A constat amiable was filled, and the client has not yet sent it to the insurance company. The customer is also requesting a replacement vehicle, as their car is immobilized. The customer's policy is a full coverage one, and the insurance company will take care of the car repair costs, as well as provide a replacement vehicle, given the accident details and the confirmation of the other driver's responsibility. The client is based in Levallois-Perret, France.\",\n \"contact_reason\": \"Car Accident\"\n },\n \"type\": \"contact-reason-classification\"\n }\n ]\n }\n }\n }\n}"},{"id":"a5978c4f-cf97-46b0-84f2-c6195f44617c","name":"Get transcription and reason for contact detection status/result (Array input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/2ac37605-9b2f-4ea2-a30f-c8f88442553b"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"2ac37605-9b2f-4ea2-a30f-c8f88442553b\",\n \"audio_id\": \"f94aa604-4ad2-4208-bb03-9a58193be078\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 333461\n },\n \"transcript\": {\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. 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Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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},\n {\n \"id\": \"b2f4d6de-24d3-4aa2-b06d-c819800afc3e\",\n \"text\": \" amiable\",\n \"start\": 101860,\n \"end\": 102200,\n \"duration\": 340,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"cfcd46ba-2d65-43b0-b6a8-d0b21b77924b\",\n \"text\": \" pour\",\n \"start\": 99440,\n \"end\": 99620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"d80b107a-36f3-435e-9197-47085a268943\",\n \"text\": \" été\",\n \"start\": 104900,\n \"end\": 105040,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"ebca9abb-7e25-4c1e-883e-6b30e767f2a4\",\n \"text\": \" rempli\",\n \"start\": 100960,\n \"end\": 101340,\n \"duration\": 380,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f08747e9-862e-4aad-8149-11a7bbce3370\",\n \"text\": \" l'autre\",\n \"start\": 102620,\n \"end\": 103040,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f2394d95-58d6-49d7-9bdf-2ac81be40621\",\n \"text\": \" A-t-il\",\n \"start\": 104320,\n \"end\": 104900,\n \"duration\": 580,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n },\n {\n \"id\": \"f770f110-2441-4789-92e9-18c934c80faf\",\n \"text\": \" Avez-vous\",\n \"start\": 100540,\n \"end\": 100960,\n \"duration\": 420,\n \"probability\": 0.85,\n \"speaker\": \"second\",\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\n }\n ],\n \"start_end_timestamps\": \"01:36-01:45\"\n },\n {\n \"id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\",\n \"text\": \"Oui, c'est exact.\",\n \"start\": 274550,\n \"end\": 275790,\n \"duration\": 1240,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"03d1ba95-49ee-4094-82fa-b8619bcaf33b\",\n \"text\": \" c'est\",\n \"start\": 275290,\n \"end\": 275530,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n },\n {\n \"id\": \"26014066-5545-4b31-b09c-87cc419abad4\",\n \"text\": \" Oui,\",\n \"start\": 274550,\n \"end\": 275270,\n \"duration\": 720,\n \"probability\": 0.85,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n },\n {\n \"id\": \"70491a75-d27a-4f5f-b9a4-27468880ded3\",\n \"text\": \" exact.\",\n \"start\": 275530,\n \"end\": 275790,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\n }\n ],\n \"start_end_timestamps\": \"04:34-04:35\"\n },\n {\n \"id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\",\n \"text\": \"Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\n \"start\": 235160,\n \"end\": 246600,\n \"duration\": 11440,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0c148f22-601b-47bf-a603-8a06e5b72eb3\",\n \"text\": \" vais\",\n \"start\": 238400,\n \"end\": 238560,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1c3cd535-4352-4da9-8787-55fbe881ff38\",\n \"text\": \" allons\",\n \"start\": 235960,\n \"end\": 236180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1c971577-3252-4122-bec0-9981905b2ba3\",\n \"text\": \" d'abord\",\n \"start\": 238560,\n \"end\": 238740,\n \"duration\": 180,\n \"probability\": 0.71,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"1f84254d-e483-40fc-851d-7348b21bc2c6\",\n \"text\": \" ?\",\n \"start\": 246320,\n \"end\": 246600,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2228f10a-3652-4588-8932-f749e6f30ce8\",\n \"text\": \" plaît\",\n \"start\": 246120,\n \"end\": 246320,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2729480d-25b4-4d7c-8722-e5ee000674e5\",\n \"text\": \" voiture.\",\n \"start\": 242460,\n \"end\": 242800,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"2ebecf73-162a-427b-b144-9d2c2e3f20b8\",\n \"text\": \" nous\",\n \"start\": 235840,\n \"end\": 235960,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"36bbc2f9-6801-4bcb-9993-bd2ab3327b51\",\n \"text\": \" vous\",\n \"start\": 246060,\n \"end\": 246120,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"3fec824e-cae5-406b-9b4d-a5c5ed074255\",\n \"text\": \" occuper\",\n \"start\": 236480,\n \"end\": 236840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"407f38b4-3b54-4579-8911-ac8b1f74ef63\",\n \"text\": \" vous\",\n \"start\": 243600,\n \"end\": 243780,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"4724011f-ce70-48ee-93d0-860b71ea041d\",\n \"text\": \" routière\",\n \"start\": 240320,\n \"end\": 240720,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"4df402b9-695c-4d62-b319-96ceb7de2e86\",\n \"text\": \" en\",\n \"start\": 236340,\n \"end\": 236480,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"51edbe0c-d8e8-4f84-b1c6-97fafade4e2c\",\n \"text\": \" d'assistance\",\n \"start\": 239840,\n \"end\": 240320,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"69c63588-e8a4-45f2-878f-7ac059b16e21\",\n \"text\": \" de\",\n \"start\": 235360,\n \"end\": 235420,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"6e71dbec-dcdf-4e1f-8fd8-1c073a00f096\",\n \"text\": \" votre\",\n \"start\": 242280,\n \"end\": 242460,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"7509e53b-5d6a-4600-8142-e3dd79ec282b\",\n \"text\": \" que\",\n \"start\": 243540,\n \"end\": 243600,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"7c7ca0b7-4556-4f03-a46b-c7686df75b08\",\n \"text\": \" Je\",\n \"start\": 238000,\n \"end\": 238400,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"847c47f5-4519-4c10-b4ce-7dd460d6b73b\",\n \"text\": \" se\",\n \"start\": 245140,\n \"end\": 245260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"889fd174-3cad-45db-beda-7b0b429ca557\",\n \"text\": \" notre\",\n \"start\": 239180,\n \"end\": 239460,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"93a88c14-878e-44bd-a01f-c0100c341b45\",\n \"text\": \" Pas\",\n \"start\": 235160,\n \"end\": 235360,\n \"duration\": 200,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"99a27ddd-6a5f-42f9-b361-47aaec601bd9\",\n \"text\": \" Est-ce\",\n \"start\": 243140,\n \"end\": 243540,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"9a4c69a3-e8ef-49a6-9279-2378b699321c\",\n \"text\": \" nous\",\n \"start\": 236180,\n \"end\": 236340,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"a2e7b163-0d8f-4364-84b6-2f273d2901c1\",\n \"text\": \" contacter\",\n \"start\": 238740,\n \"end\": 239180,\n \"duration\": 440,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"a5767fa5-5978-4342-8fd7-02b0e0b817d0\",\n \"text\": \" souci,\",\n \"start\": 235420,\n \"end\": 235780,\n \"duration\": 360,\n \"probability\": 0.81,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"ae1faeb0-ea0e-424a-8918-2fa86d7cf9ad\",\n \"text\": \" service\",\n \"start\": 239460,\n \"end\": 239840,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b1d159e7-33e6-4e13-be3f-fba1f80fbc5d\",\n \"text\": \" voiture,\",\n \"start\": 245580,\n \"end\": 245800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b2d76f22-e338-4235-aa82-4148d412f93d\",\n \"text\": \" où\",\n \"start\": 244920,\n \"end\": 245140,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b41ff0d9-da77-4f4b-8ff5-b7b4883340db\",\n \"text\": \" pourriez\",\n \"start\": 243780,\n \"end\": 244100,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"b9aaad3f-726d-4070-9eec-906344012262\",\n \"text\": \" confirmer\",\n \"start\": 244100,\n \"end\": 244560,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c4fbb1cd-4da3-4a03-9042-a6db97320ae4\",\n \"text\": \" trouve\",\n \"start\": 245260,\n \"end\": 245440,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c81389f7-0f02-4838-8a0f-dacec20d421f\",\n \"text\": \" ensemble.\",\n \"start\": 236840,\n \"end\": 237220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"c83a7dfa-5627-4171-938f-8f11aee39188\",\n \"text\": \" vienne\",\n \"start\": 241620,\n \"end\": 241820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d256980e-0b17-4dca-a0a0-1fd67c1f1198\",\n \"text\": \" la\",\n \"start\": 245440,\n \"end\": 245580,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d379b81e-cf46-4f7d-ba68-8740e88eaaeb\",\n \"text\": \" qu'un\",\n \"start\": 240920,\n \"end\": 241140,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"d998cbd9-8816-4569-bb4c-b8d604684119\",\n \"text\": \" l'adresse\",\n \"start\": 244560,\n \"end\": 244920,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"e693d9e8-89dc-4376-88e0-63d43a04e812\",\n \"text\": \" dépanneur\",\n \"start\": 241140,\n \"end\": 241620,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"eaafdb69-1b47-40cc-9c93-7c45c3b57360\",\n \"text\": \" pour\",\n \"start\": 240720,\n \"end\": 240920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"ec00a668-1d7d-4758-bb3c-381818227bcb\",\n \"text\": \" s'il\",\n \"start\": 245920,\n \"end\": 246060,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n },\n {\n \"id\": \"f007ba5e-0929-4e23-b176-06754ac46a8f\",\n \"text\": \" récupérer\",\n \"start\": 241820,\n \"end\": 242280,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\n }\n ],\n \"start_end_timestamps\": \"03:55-04:06\"\n },\n {\n \"id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\",\n \"text\": \"« Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\",\n \"start\": 185370,\n \"end\": 193410,\n \"duration\": 8040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00a4a8b9-daa8-4c74-a0db-0f1d4ff937f2\",\n \"text\": \" est\",\n \"start\": 188730,\n \"end\": 188990,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"035ebb51-18e8-48c4-abdc-22b416b57818\",\n \"text\": \" à\",\n \"start\": 190910,\n \"end\": 191130,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"1ecf0d41-f8b0-45d5-a545-49256725cc71\",\n \"text\": \" le\",\n \"start\": 192030,\n \"end\": 192210,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\"\n },\n {\n \"id\": \"297d1f50-dc28-4c96-9fa0-cf8518c55c57\",\n \"text\": \" me\",\n \"start\": 186610,\n 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260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"98219bc1-5c09-43b4-8c4f-44e28b2ac72b\",\n \"text\": \" venue\",\n \"start\": 92040,\n \"end\": 92220,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"d2c2773b-23ae-4ec8-9420-caa1a29162c2\",\n \"text\": \" vu\",\n \"start\": 90380,\n \"end\": 91140,\n \"duration\": 760,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"ec621d37-bdf5-4129-9bf8-0c88af1b17a9\",\n \"text\": \" heureusement,\",\n \"start\": 89220,\n \"end\": 89760,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"edaa0321-5967-4223-89c4-0aa51a7d61b5\",\n \"text\": \" la\",\n \"start\": 91300,\n \"end\": 91440,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n },\n {\n \"id\": \"fa4c5979-e8a6-4fac-8353-73a9079bb36c\",\n \"text\": \" est\",\n \"start\": 91780,\n \"end\": 92040,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\n }\n ],\n \"start_end_timestamps\": \"01:28-01:33\"\n },\n {\n \"id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\",\n \"text\": \"Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. 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Pouvez-vous m'expliquer la procédure ? «\",\n \"start\": 127990,\n \"end\": 132490,\n \"duration\": 4500,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"11078292-d611-4aba-a3fc-23bc07328349\",\n \"text\": \" la\",\n \"start\": 130990,\n \"end\": 131170,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"166bc514-1c8f-4559-bb00-61b76ad55877\",\n \"text\": \" «\",\n \"start\": 132070,\n \"end\": 132490,\n \"duration\": 420,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"23e285c4-0a9c-4f19-9935-86ec7853edd1\",\n \"text\": \" envoyé.\",\n \"start\": 129289,\n \"end\": 129930,\n \"duration\": 641,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"2c3eaf63-6b0b-41f7-afc5-f3968eaed762\",\n \"text\": \" ne\",\n \"start\": 128530,\n \"end\": 128669,\n \"duration\": 139,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"3184a727-0eb8-44ea-ab70-9385984b06f9\",\n \"text\": \" ?\",\n \"start\": 131710,\n \"end\": 132070,\n \"duration\": 360,\n \"probability\": 0.88,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"3b0054d3-a338-4eec-a5af-f2d1b822ca47\",\n \"text\": \" encore\",\n \"start\": 129030,\n \"end\": 129289,\n \"duration\": 259,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"4152c26a-fc1a-467c-a390-b25c518b786e\",\n \"text\": \" procédure\",\n \"start\": 131170,\n \"end\": 131710,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"5e1490a5-1c6d-4b4d-92a9-20a2cff6c781\",\n \"text\": \" pas\",\n \"start\": 128889,\n \"end\": 129030,\n \"duration\": 141,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"70fe7182-7ed8-4175-8be5-2755667d58c0\",\n \"text\": \" Pouvez-vous\",\n \"start\": 129970,\n \"end\": 130570,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"de958e39-4e35-4b41-aa7b-0b76bbc8b66b\",\n \"text\": \" Je\",\n \"start\": 127990,\n \"end\": 128530,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"e4639776-2b18-4a16-9f7e-b37f827d374f\",\n \"text\": \" m'expliquer\",\n \"start\": 130570,\n \"end\": 130990,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n },\n {\n \"id\": \"e9b19e31-d6f3-4647-bdb4-dbfb83187db3\",\n \"text\": \" l'ai\",\n \"start\": 128669,\n \"end\": 128889,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\n }\n ],\n \"start_end_timestamps\": \"02:07-02:12\"\n },\n {\n \"id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\",\n \"text\": \"Bien sûr, M. 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Je n'ai pas pu la déplacer.\",\n \"start\": 213860,\n \"end\": 217400,\n \"duration\": 3540,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0a462339-eac3-43be-a9b3-81f96ade756b\",\n \"text\": \" lieu\",\n \"start\": 214960,\n \"end\": 215160,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"3686579c-81b4-4cc1-b72f-3cbe9eb15e12\",\n \"text\": \" toujours\",\n \"start\": 214180,\n \"end\": 214440,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"4059c288-7ef7-49ca-8cff-5f55189ea10d\",\n \"text\": \" sur\",\n \"start\": 214440,\n \"end\": 214780,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"589f58c4-9ac9-4029-bbde-8b9dbddc222b\",\n \"text\": \" la\",\n \"start\": 216720,\n \"end\": 216880,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"610978f9-9879-46f0-a78d-6cc58ddc0983\",\n \"text\": \" de\",\n \"start\": 215160,\n \"end\": 215300,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"67768132-53d0-488e-8c9f-85c0a9fb1d9c\",\n \"text\": \" le\",\n \"start\": 214780,\n \"end\": 214960,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"721ffe3f-bef2-446d-98d9-f65a72347f03\",\n \"text\": \" Elle\",\n \"start\": 214040,\n \"end\": 214060,\n \"duration\": 20,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"88556d01-f40a-4122-9130-7d187588ef87\",\n \"text\": \" l'accident.\",\n \"start\": 215300,\n \"end\": 215820,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"96b9c808-d281-4a58-b8f5-1842d290f9f7\",\n \"text\": \" pas\",\n \"start\": 216400,\n \"end\": 216520,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"a8e2fd9c-d2a4-4b0f-99bd-c0e7263cc5f4\",\n \"text\": \" n'ai\",\n \"start\": 216260,\n \"end\": 216400,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"b9dc79d8-f049-44f3-a352-4dd295353988\",\n \"text\": \" est\",\n \"start\": 214060,\n \"end\": 214180,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"c99e1270-9141-4ecc-8d58-2dacdc6080eb\",\n \"text\": \" Je\",\n \"start\": 215940,\n \"end\": 216260,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"d2cd71f2-38ef-495f-8cb2-a72ebd4d6e86\",\n \"text\": \" pu\",\n \"start\": 216520,\n \"end\": 216720,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"eb2b1f22-5271-4780-8bba-067519881b2f\",\n \"text\": \" «\",\n \"start\": 213860,\n \"end\": 214040,\n \"duration\": 180,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n },\n {\n \"id\": \"fc62f5e9-2175-4533-9f96-73c8578e2d5c\",\n \"text\": \" déplacer.\",\n \"start\": 216880,\n \"end\": 217400,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cc9acc96-7143-4321-85c1-69b56f66ecc7\"\n }\n ],\n \"start_end_timestamps\": \"03:33-03:37\"\n },\n {\n \"id\": \"d427353a-7619-447c-b654-a1454556acc2\",\n \"text\": \"Oui, bien sûr. 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\"id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\",\n \"text\": \"Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. 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\nExtract call actions from previously transcribed audio, and receive a webhook callback (POST request) on successful call actions extraction, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call actions extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"fe323dfb-8edf-44ab-8877-752978531320","name":"Get call actions extraction status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"2dbe020c-b816-4de9-8614-532d7443507e\",\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0260e67c-15f6-4e4c-9fc0-79a3f42588ef\",\n \"text\": \" compte\",\n \"start\": 29310,\n \"end\": 29450,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"089f9ed1-a0b0-4d04-bec0-4a89e8d61f81\",\n \"text\": \" aider.\",\n \"start\": 26650,\n \"end\": 26850,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"0a036209-00fa-402d-b32a-ab4ffcff394c\",\n \"text\": \" problèmes,\",\n \"start\": 24330,\n \"end\": 24530,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": 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\"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"dcca49f3-00ac-4df1-aff7-4deefe86ab92\",\n \"text\": \" que\",\n \"start\": 23690,\n \"end\": 23810,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"e7a43d1d-e4bd-47f1-b8e0-5dc505baf277\",\n \"text\": \" rencontrez\",\n \"start\": 23870,\n \"end\": 24230,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"e9bbd65e-d73d-494b-82cd-1172f3957d5a\",\n \"text\": \" vous\",\n \"start\": 23810,\n \"end\": 23870,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\n },\n {\n \"id\": \"f4d35d44-548b-4627-b6d7-a1bfae68b304\",\n \"text\": \" monsieur.\",\n \"start\": 24630,\n \"end\": 24790,\n 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"013e8f62-f527-4378-9118-339f27ba4840\",\n \"text\": \" Mais\",\n \"start\": 68160,\n \"end\": 68240,\n \"duration\": 80,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"095cfb6a-b1e3-4634-87d7-56c20eed9cae\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"0ce513fd-b325-4065-b7f5-8c8a1f75c3db\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": 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},\n {\n \"id\": \"74e7e4bb-eb91-4bb0-aea9-2c65bfaaaf87\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"7976183f-e08a-4acc-aa6e-7de456119f6c\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"79ef4976-b4b5-4645-86ac-913b2150b806\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"7c91c5a2-d463-4821-9947-43f79fd7bfd7\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": 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\"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"cd7d6723-2fdf-4bc8-ae46-6e2f14fafc6c\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ced0cac9-8a52-43f7-8d88-de78699c847a\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"e9ce7e95-8f5b-4cba-9810-7a61ccdf019b\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ed2dca46-396c-4e21-b9e6-0ffa9da40a55\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ed3686cb-23f7-4d60-be20-479740817645\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fa902bd3-5d8a-42fa-8532-35fa734b0457\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fd796f9a-2632-4a85-881e-d66e41b89cde\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fdc8f99a-aa4a-4b99-a8ad-b36da656b7a6\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": 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Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"107e2f55-9fac-4880-8d49-fcc3a2b5ec4f\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"1bfe82bb-a55e-4cc9-a064-5974c4853933\",\n \"text\": \" 92\",\n \"start\": 44920,\n \"end\": 46060,\n \"duration\": 1140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"28fa69af-bc4c-481d-9401-d810b22fea74\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"308b1df6-06e3-4480-9617-8acc30e5e719\",\n \"text\": \" box\",\n \"start\": 41800,\n 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\"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"9be3c177-dd96-410b-bf59-15af3863186e\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"9c7e3ff5-62e4-47fc-9826-dfeaa7229a29\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"aa2a63fc-2785-4932-a71d-22ab4106cbbc\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"af0f9149-3bf2-4b21-bb42-0c11c88ff7c2\",\n \"text\": \" 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Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"1df48a9d-5743-4367-a1a6-0b4c6982590e\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"34bbafc7-4bfe-4e46-ba89-90da50dc4305\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"3dc4c79b-b649-48e9-a640-ae3d5f53b829\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"42a4525b-98cd-40ee-a102-4963a1c6c6be\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"436e8173-7902-409c-97a5-a787ba142914\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"774f58a6-3b4a-4d03-b612-7fb6556515d3\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"78a8902e-6744-458b-9d69-ed538d6d8584\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"869db045-5e74-4317-9c2a-c879d9a9b16a\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"8befff3f-e10a-43c6-b112-11bdd6504ee5\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"9b074db5-7a66-4a51-8c1c-645dfade8481\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"9d42eb57-f7c1-4e7b-b7be-ece172b30f47\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"c0b06374-8694-4f8f-851d-bdef815bb3dd\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"d1a1822a-1311-404a-b94a-10c265c9db3d\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"d73f95bf-0c89-4086-9235-9f5e66edf442\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"ea5bd3f9-0bd2-4b6f-9554-436d04aa3077\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"f315d818-d37a-49b1-8733-cc98138c39a3\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"fa0ccf6b-404a-4f1b-afcd-2435249d7561\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n }\n ]\n },\n {\n \"id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\n \"start\": 71200,\n \"end\": 77420,\n \"duration\": 6220,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"01ad8ab6-b77f-4f33-81c1-1d96ee6b4bc3\",\n \"text\": \" de\",\n \"start\": 75740,\n \"end\": 75880,\n \"duration\": 140,\n \"probability\": 0.68,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"129c3460-a9c6-422d-a5ce-2e6de5407a55\",\n \"text\": \" un\",\n \"start\": 77040,\n \"end\": 77160,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"34a14004-e55a-4d88-8fea-15802fce3339\",\n \"text\": \" petit\",\n \"start\": 77160,\n \"end\": 77260,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"41f9ce7e-975d-40ea-9a31-ff23bdada2b6\",\n \"text\": \" 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"040d130e-d7f9-4f46-a99b-08bfa16dff08\",\n \"text\": \" petit\",\n \"start\": 119190,\n \"end\": 119290,\n \"duration\": 100,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\n },\n {\n \"id\": \"07df567a-8a84-4fce-8a4a-ef71005d611c\",\n \"text\": \" le\",\n \"start\": 114130,\n \"end\": 114270,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\n },\n {\n \"id\": \"0add7a94-abc1-4243-a7a3-e0baad99e255\",\n \"text\": \" merci\",\n \"start\": 110950,\n \"end\": 111130,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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Oui, ça sera le 06 17\",\n \"start\": 140920,\n \"end\": 145960,\n \"duration\": 5040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"2ca8e294-a448-4cad-8553-c9de5957a5bb\",\n \"text\": \" ça\",\n \"start\": 142820,\n \"end\": 143440,\n \"duration\": 620,\n \"probability\": 0.63,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"411dc52b-7ff5-4440-914b-aa5da62a571d\",\n \"text\": \" 17\",\n \"start\": 144880,\n \"end\": 145960,\n \"duration\": 1080,\n \"probability\": 0.57,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"88282fac-25b5-4913-8ef4-06e8bca331c3\",\n \"text\": \" Ah,\",\n \"start\": 140920,\n \"end\": 141480,\n \"duration\": 560,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"a1369636-90c2-43f7-8e68-e1900afd3ac1\",\n \"text\": \" Oui,\",\n \"start\": 142160,\n \"end\": 142700,\n \"duration\": 540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"b1be4ff1-b96c-466e-aa33-116ac7396430\",\n \"text\": \" sera\",\n \"start\": 143440,\n \"end\": 143820,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"bfe35035-e99e-4639-b3d3-626cf8caf4f2\",\n \"text\": \" 06\",\n \"start\": 144140,\n \"end\": 144880,\n \"duration\": 740,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"d9d17f7b-5fd1-4b77-9865-939e747b6c61\",\n \"text\": \" le\",\n \"start\": 143820,\n \"end\": 144140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n },\n {\n \"id\": \"f9eb460a-d934-4eb2-97fb-7d0b2bac7de3\",\n \"text\": \" magnifique.\",\n \"start\": 141500,\n \"end\": 141920,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\n }\n ]\n },\n {\n \"id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\",\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"2509b939-6f75-4276-ac0f-4d9d823db53b\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"267bc8e3-9a39-4194-8730-e919abde172d\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"377d08bd-b6e1-4d73-9d62-bd85a2e08660\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"3c942f29-1734-47b0-bfdc-852f4b8ea163\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"40285a91-591f-46e2-98cc-a64fd4fa5dee\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"41ff4f47-06a2-49e9-916c-5991fcb7767b\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"5a7f358f-e10e-4ed5-84ff-5b69adce03df\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"71dd61b7-262e-4677-9ea7-5675ea3bf8b2\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"7329befe-c986-4757-a732-eb9d15ec2052\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"78308574-ace3-434a-9c28-482c4e8170b7\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"86c08b15-0ff1-40ca-bd22-31236964cf1f\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"b01f63f4-f205-4d2c-9c03-c53baf8df116\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"cc2d4750-d6a1-4c2f-af0c-35d9e05cf22c\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"dae7214f-4229-420f-a542-cc102e99af37\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"ecfbe323-a890-4119-9132-89cea8972f60\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"f0404ef2-5c52-41fd-8295-f393c22f76ee\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n },\n {\n \"id\": \"f638125f-0c39-471d-9298-df5c8d89cff2\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\n }\n ]\n },\n {\n \"id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\",\n \"text\": \"00 00 00. Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"04946765-50f2-47f1-917f-869e6b56ba84\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\n },\n {\n \"id\": \"1a31204a-31af-4043-a643-689fa3b218bc\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\n },\n {\n \"id\": \"957fa798-2110-4d66-8dfb-ac783d56b91a\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\n },\n {\n \"id\": \"9a579822-0082-4069-a643-56e638b48dc2\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\n },\n {\n \"id\": \"ae66e1df-eb56-4470-840a-ebcefa13e96f\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\n }\n ]\n },\n {\n \"id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"00499b86-e3c8-4038-b148-f38d7623955f\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"008bcf3e-bdc9-4ea5-b740-7e6e26513590\",\n \"text\": \" pouvez-vous\",\n \"start\": 93320,\n \"end\": 94220,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"0a403179-7855-421e-948e-c9a5caabb160\",\n \"text\": \" Il\",\n \"start\": 85880,\n \"end\": 86040,\n \"duration\": 160,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"1315703f-bdef-4189-a171-18b4380ab75d\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"149038ac-6385-4c29-9f92-853cfe0c4e56\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"150e6d6a-a086-4b82-931e-3669c91f3196\",\n \"text\": \" vais\",\n \"start\": 95640,\n \"end\": 95720,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"156d604c-382d-4ad1-8785-31d1561ba982\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"197f0aae-0e2c-4b8e-8411-bfae9da976d2\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"239e6770-dfe3-40c2-ae71-1000ae61c447\",\n \"text\": \" technique\",\n \"start\": 87180,\n \"end\": 87480,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"28693626-c390-4d93-a76e-fbefbea7ea5e\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"2e7bc008-3445-4fc6-977b-c79ec65d02da\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"3231d9d6-2202-4bfc-8f6d-d5943c28ce36\",\n \"text\": \" Je\",\n \"start\": 88840,\n \"end\": 89200,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"333dff36-9af9-47c0-b3fd-124280addb48\",\n \"text\": \" a\",\n \"start\": 86840,\n \"end\": 86880,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"3502ca7a-f557-4c7c-a955-36b2fc6b95ca\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"38194350-d876-4876-8e92-271c647ba1b2\",\n \"text\": \" votre\",\n \"start\": 97380,\n \"end\": 97480,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"3b7c83d6-8e58-46b0-9d6f-66ef411dfec7\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"4361c5ee-3914-48f8-83f4-7d83c3cae0c3\",\n \"text\": \" la\",\n \"start\": 95080,\n \"end\": 95200,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"4761d0bd-5238-4ea5-b32b-624cb3e39240\",\n \"text\": \" semble\",\n \"start\": 86180,\n \"end\": 86580,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"47f82376-8753-4473-a287-03b6ee3ebab1\",\n \"text\": \" redémarrer\",\n \"start\": 94560,\n \"end\": 94840,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"48ce804e-2634-4d13-866b-ee5d29ad8bc8\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"4aad14c6-47b2-40bc-b838-1990c15e3c2c\",\n \"text\": \" de\",\n \"start\": 96760,\n \"end\": 96940,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"4d48f1d5-c980-4f4b-a299-31491035c0ba\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"511495ce-8240-43de-aabb-2b7ae88bbd18\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"5470957c-6f58-41d4-b09c-fbb61dd09591\",\n \"text\": \" D'accord.\",\n \"start\": 83160,\n \"end\": 83700,\n \"duration\": 540,\n \"probability\": 0.84,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"55ae11ec-1354-4190-87a8-c8f29e2a585f\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"5a6d7df6-ed51-4df9-8332-c9be89a06c6a\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"60dfd499-9a88-4c54-84d6-5eaa8b71e459\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"68bf1e9e-ecb4-46e1-bc58-6d98931b945b\",\n \"text\": \" boxe\",\n \"start\": 95200,\n \"end\": 95460,\n \"duration\": 260,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"6b0bb11b-776e-4eb0-97e0-8c6a87ccab02\",\n \"text\": \" suivi\",\n \"start\": 96940,\n \"end\": 97220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"80288950-d546-467c-8969-26f7c875085b\",\n \"text\": \" connexion.\",\n \"start\": 87920,\n \"end\": 88380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"857d5f31-3bcf-4d45-a241-aff9afb82f5d\",\n \"text\": \" dans\",\n \"start\": 98660,\n \"end\": 98840,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"863b6cc1-a99d-41ca-8663-d8151d517191\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"8c520ead-9c53-45ba-811f-d013d06640bb\",\n \"text\": \" ?\",\n \"start\": 95460,\n \"end\": 95500,\n \"duration\": 40,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"90dec66a-0d7d-45aa-92bb-1509571f88fb\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"9564c8a6-91b1-4170-9cc7-ae6dd5e1b7b5\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"95ef028b-1d1f-4973-b17a-ea7c50fd365b\",\n \"text\": \" un\",\n \"start\": 89500,\n \"end\": 89600,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"9db24d9c-6ad7-44e6-85c2-a8c4c8e3979e\",\n \"text\": \" pour\",\n \"start\": 85320,\n \"end\": 85440,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"9e0b867d-6a46-4976-80fd-f01a77ffcfa7\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"a00060c6-6bc1-4030-847c-fdb2c0ced2a9\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"a00f991e-e106-4b8d-a608-d6ab9239b890\",\n \"text\": \" Pendant\",\n \"start\": 92420,\n \"end\": 92780,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"a96a2599-d6fa-48d3-8eb8-cbd66693faf2\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"a96bcecc-8363-441e-aba0-60a5ae75007b\",\n \"text\": \" votre\",\n \"start\": 87720,\n \"end\": 87920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"aaeefa09-5572-4879-b749-29a96f1f6f70\",\n \"text\": \" l'attente.\",\n \"start\": 85440,\n \"end\": 85760,\n \"duration\": 320,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"b73113f3-10e3-4bd6-a30c-ece4567d9a21\",\n \"text\": \" un\",\n \"start\": 96080,\n \"end\": 96300,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"bf67621c-4618-4d0d-9f30-a03be079a1bf\",\n \"text\": \" à\",\n \"start\": 90820,\n \"end\": 90960,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"bf8af6c8-2348-42f2-b805-e397cdd0951d\",\n \"text\": \" pour\",\n \"start\": 89740,\n \"end\": 89940,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"cb711580-d19e-4f38-9d39-4affd8d72adc\",\n \"text\": \" vous\",\n \"start\": 95720,\n \"end\": 95820,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"e34183c3-4cad-4203-9f0a-86b8b196bea7\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"e82015a4-0028-4280-a84d-4e5095273cd3\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"eb9a3f15-bd51-4e5c-89f5-d7375649ba9f\",\n \"text\": \" à\",\n \"start\": 94840,\n \"end\": 94940,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"ebc48ca4-03f3-4ee7-a368-5c95f8d4e6ec\",\n \"text\": \" Je\",\n \"start\": 95500,\n \"end\": 95640,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"f41df242-75bb-4679-8c07-f84f119c1883\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"f6702682-edf5-4797-b680-baeba4f2fbb5\",\n \"text\": \" problème\",\n \"start\": 90620,\n \"end\": 90820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"f98baa79-ec93-4353-9291-afd317fe5c9c\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n },\n {\n \"id\": \"f98ef362-02fe-4697-9eeb-45a8aecfc024\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\n }\n ]\n },\n {\n \"id\": \"75a2cef8-879a-4322-8a44-5aa2e85e87dc\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"684b2844-9c93-42f7-8f60-a01d733d050e\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"75a2cef8-879a-4322-8a44-5aa2e85e87dc\"\n },\n {\n \"id\": \"b981783e-1cb1-400a-ad0f-5f72d2c87e9a\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"75a2cef8-879a-4322-8a44-5aa2e85e87dc\"\n },\n {\n \"id\": \"c654446e-59ca-4852-8c95-dc1c27a5714b\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"75a2cef8-879a-4322-8a44-5aa2e85e87dc\"\n }\n ]\n },\n {\n \"id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\",\n \"text\": \"D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\n \"start\": 49710,\n \"end\": 57310,\n \"duration\": 7600,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"00faab52-836d-48df-9a8f-498dd890ad99\",\n \"text\": \" ?\",\n \"start\": 56870,\n \"end\": 57310,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\"\n },\n {\n \"id\": \"0e886d93-1e6f-42e1-8127-cda0ea9ac64a\",\n \"text\": \" informations,\",\n \"start\": 50990,\n \"end\": 51310,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\"\n },\n {\n \"id\": \"12f044ea-6949-4a78-aaf7-a4e3861a3ad5\",\n \"text\": \" vous\",\n \"start\": 55710,\n \"end\": 55750,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\"\n },\n {\n \"id\": 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\"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"afc749cb-8644-4007-b616-f49341fe71fa\"\n },\n {\n \"id\": \"e20394fa-f243-4fbb-b76c-d64e7ad9a614\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"afc749cb-8644-4007-b616-f49341fe71fa\"\n }\n ]\n },\n {\n \"id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"013e8f62-f527-4378-9118-339f27ba4840\",\n \"text\": \" Mais\",\n \"start\": 68160,\n \"end\": 68240,\n \"duration\": 80,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"095cfb6a-b1e3-4634-87d7-56c20eed9cae\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"0ce513fd-b325-4065-b7f5-8c8a1f75c3db\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": 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},\n {\n \"id\": \"74e7e4bb-eb91-4bb0-aea9-2c65bfaaaf87\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"7976183f-e08a-4acc-aa6e-7de456119f6c\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"79ef4976-b4b5-4645-86ac-913b2150b806\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"7c91c5a2-d463-4821-9947-43f79fd7bfd7\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"826d7979-3dbc-4237-a980-f77b68559ceb\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"82b22638-8cb2-4a32-b7bd-5bc0e925f73e\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"84fa0dbe-c112-40df-bc59-bb9004b39fe7\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"93ec41b1-7c01-41a1-84d9-226e544c5745\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"9700377b-472b-4e1d-9cf5-b3bbc96e3819\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"b5f5936c-6413-47de-ae2b-3421a15d05f2\",\n \"text\": \" brusquement\",\n \"start\": 62000,\n \"end\": 62580,\n \"duration\": 580,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"b760b3e6-399f-4395-89fe-956558523984\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"c2ef586d-b796-438b-ad1d-7acefe295a59\",\n \"text\": \" rétablir.\",\n \"start\": 64680,\n \"end\": 65180,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"cd7d6723-2fdf-4bc8-ae46-6e2f14fafc6c\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ced0cac9-8a52-43f7-8d88-de78699c847a\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"e9ce7e95-8f5b-4cba-9810-7a61ccdf019b\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ed2dca46-396c-4e21-b9e6-0ffa9da40a55\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"ed3686cb-23f7-4d60-be20-479740817645\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fa902bd3-5d8a-42fa-8532-35fa734b0457\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fd796f9a-2632-4a85-881e-d66e41b89cde\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n },\n {\n \"id\": \"fdc8f99a-aa4a-4b99-a8ad-b36da656b7a6\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\n }\n ]\n },\n {\n \"id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"107e2f55-9fac-4880-8d49-fcc3a2b5ec4f\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"1bfe82bb-a55e-4cc9-a064-5974c4853933\",\n \"text\": \" 92\",\n \"start\": 44920,\n \"end\": 46060,\n \"duration\": 1140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"28fa69af-bc4c-481d-9401-d810b22fea74\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"308b1df6-06e3-4480-9617-8acc30e5e719\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"3349035c-18c5-4c29-8b48-165cf68a2657\",\n \"text\": \" 97\",\n \"start\": 44380,\n \"end\": 44920,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"364e800e-d0c2-444e-b021-6a78d159cc37\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"46bfa57c-29af-487e-9b09-3e84d90b2089\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"4b5600b0-bc92-453a-b74a-54cee1ac261d\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"4bc172fb-f832-4697-bbc9-9d2891748271\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"5c15e550-6a98-43fc-b414-df9b9f127ae3\",\n \"text\": \" L'identifiant\",\n \"start\": 40440,\n \"end\": 41520,\n \"duration\": 1080,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"5dc2e18c-d012-4933-bf99-1d8f2cd0631b\",\n \"text\": \" numéro\",\n \"start\": 34210,\n \"end\": 34470,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\n },\n {\n \"id\": \"95473dd4-dad4-4a7f-8390-24e46180b868\",\n \"text\": \" 92\",\n 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Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"1df48a9d-5743-4367-a1a6-0b4c6982590e\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"34bbafc7-4bfe-4e46-ba89-90da50dc4305\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"3dc4c79b-b649-48e9-a640-ae3d5f53b829\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"42a4525b-98cd-40ee-a102-4963a1c6c6be\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"436e8173-7902-409c-97a5-a787ba142914\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"774f58a6-3b4a-4d03-b612-7fb6556515d3\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"78a8902e-6744-458b-9d69-ed538d6d8584\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"869db045-5e74-4317-9c2a-c879d9a9b16a\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"8befff3f-e10a-43c6-b112-11bdd6504ee5\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"9b074db5-7a66-4a51-8c1c-645dfade8481\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"9d42eb57-f7c1-4e7b-b7be-ece172b30f47\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"c0b06374-8694-4f8f-851d-bdef815bb3dd\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"d1a1822a-1311-404a-b94a-10c265c9db3d\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"d73f95bf-0c89-4086-9235-9f5e66edf442\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"ea5bd3f9-0bd2-4b6f-9554-436d04aa3077\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"f315d818-d37a-49b1-8733-cc98138c39a3\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n },\n {\n \"id\": \"fa0ccf6b-404a-4f1b-afcd-2435249d7561\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\n }\n ]\n },\n {\n \"id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\",\n \"text\": \"D'accord, je comprends. 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\"id\": \"c3f16ac5-6379-46ef-b7d7-fa0b0d6af5d9\",\n \"text\": \" comprends.\",\n \"start\": 71840,\n \"end\": 72240,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"d438e884-debb-4b38-918c-cd71a57ab89c\",\n \"text\": \" Merci\",\n \"start\": 75420,\n \"end\": 75740,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"d491f672-df09-472e-85bb-346f511d0705\",\n \"text\": \" système.\",\n \"start\": 74720,\n \"end\": 75060,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\n },\n {\n \"id\": \"d9ed25fc-1362-42c0-a092-8b85ac568d5c\",\n \"text\": \" vérifier\",\n \"start\": 73280,\n \"end\": 73640,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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[\n \"agent\"\n ],\n \"why\": \"Pour signaler le problème technique et assurer un suivi.\",\n \"steps\": [\n \"L'agent crée un ticket pour l'équipe technique concernant le problème\"\n ],\n \"title\": \"Création d'un ticket pour l'équipe technique\",\n \"completed\": true\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Pour résoudre les problèmes potentiels liés à une défaillance logicielle ou matérielle temporaire.\",\n \"steps\": [\n \"L'agent demande au client de redémarrer la box internet\",\n \"Le client redémarre la box internet\"\n ],\n \"title\": \"Redémarrage de la box internet\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"Pour fournir une solution temporaire au client et lui permettre de continuer à accéder à internet pendant la résolution du problème.\",\n \"steps\": [\n \"L'agent propose une extension de data mobile pour pallier à la panne internet\"\n ],\n \"title\": \"Proposition d'une extension de data mobile\",\n \"completed\": false\n }\n ],\n \"type\": \"actions\"\n }\n ]\n }\n }\n }\n}"}],"_postman_id":"b351af04-3b29-4cc6-9e63-8a5beb65769d"}],"id":"82d93cdf-0e1a-4b43-ba3f-552718db5cc2","_postman_id":"82d93cdf-0e1a-4b43-ba3f-552718db5cc2","description":""}],"id":"d78b6470-2a0f-4068-89f3-db38a18a5ac8","_postman_id":"d78b6470-2a0f-4068-89f3-db38a18a5ac8","description":""},{"name":"Evaluate customer satisfaction during a call","item":[{"name":"Evaluate customer satisfaction during a call from previously transcribed audio","item":[{"name":"Evaluate customer satisfaction during a call from previously transcribed audio","id":"dda4a449-67ea-46a7-b9d2-4e35ff731f4d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"task\": \"ai-insight\",\n \"insight_task\": \"nps-estimation\",\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"\n\nWebHook callback reception on successful evaluation of customer satisfaction during the call
\nEvaluate customer satisfaction during a call from previously transcribed audio, and receive a webhook callback (POST request) on successful evaluation of customer satisfaction during the call, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful evaluation of customer satisfaction during the call, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"5e14a377-6a66-4fbd-877e-c33aefa27a58","name":"Get evaluation of customer satisfaction during a call status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. 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Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"1c07d27f-bd59-404e-ab70-ba981ae8bf3a\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\n },\n {\n \"id\": \"36b4d3c1-f4ef-423d-b6b8-38676230ea5e\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\n },\n {\n \"id\": \"807f9132-fba4-43e1-b5d1-70cc7c69a5a8\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\n },\n {\n \"id\": \"a736788d-0e47-47d8-9df1-029eb5abb496\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\n },\n {\n \"id\": \"db01056e-f57e-48d3-961d-d4e8ff1ad4bc\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\n }\n ]\n },\n {\n \"id\": \"4f3546be-7734-4e17-b704-9a1148247228\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00b3b11a-c138-45ac-a81e-f67d0168e95d\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"16dfd4f2-b9f8-4104-8511-9812cf72f29c\",\n \"text\": \" pas\",\n \"start\": 64340,\n \"end\": 64540,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"1bc6cee7-519f-4d47-8c81-082f71353108\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"1e2049d5-1f8f-492a-be09-28916d03057a\",\n 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\"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"e57f8bd2-a46d-404c-8cf8-8fa043832dfe\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"ed045933-68eb-468f-9a84-1115cb3987b7\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"f0985639-1457-4d4f-a3ab-c930552d8cf0\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"f27dbb99-8411-41b6-a8e9-5f78501eb1c3\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n }\n ]\n },\n {\n \"id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\",\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0a0810ec-d15c-4d42-b8e6-3e795c1ac9fc\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"24d2dfb1-a365-48f7-8951-fb34684ee9e0\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"29657265-109d-4709-b432-5d9208ba11c6\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"3ddafbac-81a8-4fe6-b476-c741e51775b4\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"41500624-410a-4483-82d7-57acc6f17025\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"42bedba1-eb6d-4410-8d25-67036b0ba9c5\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"46fe9dfb-a3fa-41ce-8bb4-ad8329b18a34\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"4d667a97-66de-4227-a11e-41b1315ef1fd\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"4fe23755-0e56-4665-b940-abd020256cc6\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"6e949c2e-6e3d-437a-b0e8-889657ca4e8d\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"868a0fb7-dd38-4cf0-b8d2-aac65bd56e87\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"88473e71-181f-43af-baa5-fd5b1ad4fe33\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"91d63630-7b04-404b-acb7-21e6004d831a\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"979ac965-5751-4a9c-a42e-853165c7253d\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"a3fc4cbd-ce9b-4905-ae83-eca10da68be3\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"c3001b75-d83c-4011-8ac3-c0e03d9226c6\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"fca1718c-debf-462b-abd1-5206c5e47b13\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n }\n ]\n },\n {\n \"id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"02e61ea3-50d1-4dc1-a767-0ce69b1633f5\",\n \"text\": \" Je\",\n \"start\": 25330,\n \"end\": 25650,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"12b98b57-28f3-44fa-bc21-6b94a3fb1038\",\n \"text\": \" box\",\n \"start\": 30270,\n \"end\": 30470,\n \"duration\": 200,\n \"probability\": 0.29,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"1502e5b5-1241-46df-b87c-00e08dd8b5b3\",\n \"text\": \" problèmes,\",\n \"start\": 24330,\n \"end\": 24530,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": 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1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"b09c7082-3246-4dd2-bc85-0ae8d9101dca\",\n \"text\": \" vous\",\n \"start\": 23810,\n \"end\": 23870,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"b95db4a8-dfad-4611-b523-3c952e115774\",\n \"text\": \" rencontrez\",\n \"start\": 23870,\n \"end\": 24230,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"b988544a-ab07-40bf-a3b3-d76ea9fb60d8\",\n \"text\": \" de\",\n \"start\": 30030,\n \"end\": 30130,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"c2aa583b-443c-4e9c-8f6a-8e613c381c21\",\n \"text\": \" internet,\",\n \"start\": 30470,\n \"end\": 30650,\n \"duration\": 180,\n \"probability\": 0.45,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"c968b9f0-753e-4ce6-be5e-0b477362dfaa\",\n \"text\": \" et\",\n \"start\": 29450,\n \"end\": 29590,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"d4d33dca-a08e-4c8d-8c1b-c74fe230ac22\",\n \"text\": \" faire\",\n \"start\": 25790,\n \"end\": 25950,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"d7b664f9-89a9-4834-9dde-c2b41419efba\",\n \"text\": \" compte\",\n \"start\": 29310,\n \"end\": 29450,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"d865141d-28a7-4fda-b0d4-fd2b21fb53f7\",\n \"text\": \" Pouvez-vous\",\n \"start\": 27870,\n \"end\": 28290,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"dafd79f5-a937-40f9-a0dc-53cb6657ac8d\",\n \"text\": \" s'il\",\n \"start\": 30970,\n \"end\": 31230,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"ec2bcc3a-7d42-4d11-828f-78372d502384\",\n \"text\": \" je\",\n \"start\": 22890,\n \"end\": 22970,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n }\n ]\n },\n {\n \"id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0555a940-519e-4f05-8bc8-3c66ea14c951\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"07ef7c1b-132c-4a5f-bd87-445a0d59b78c\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"245a655c-67f4-4256-8d30-a77cd4ae87a5\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"2e6c3e87-6b78-42a9-a6b2-37cac03b7a98\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"30fd8193-7c6f-482a-9598-2c27d00229b0\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"343d0f53-6b55-463a-b12e-e2230e9804ad\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"344cbc2b-a086-4ae3-9d48-2de5e0236606\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"35d99840-d964-4257-b0fc-4ff56f3ad0c2\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"3861d666-b9ff-40ae-ab25-2a0cf03ff55e\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"3c813be1-220c-471d-8d31-a6258e67d8e7\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"75ab4884-8e55-47a6-8ede-e7ab58db3a53\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"aaa8eb93-f6be-46c4-886d-55d4a98400ba\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"acabd2fb-9b27-4d00-be36-39965ffe852b\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"bee26e3d-a75e-409b-a2df-6d81fcd7ab63\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"d80a02c6-2746-42f8-ab85-398514b5b56c\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"e7f5a84d-3980-4cfc-82d8-0fac7524be1f\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"ecc21bdd-9f6f-481f-b1b6-8394b4838651\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n }\n ]\n },\n {\n \"id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\",\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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\"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"26cefa8c-b164-4ba6-a6de-252520c74eec\",\n \"text\": \" inacceptable.\",\n \"start\": 20700,\n \"end\": 21220,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"2b3260b8-1fbe-46f4-9585-e04ac48529aa\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"3019998f-f4aa-4f76-9d5d-6312aa90dfa7\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"37cb57cf-0699-42d9-822a-5c42452a3efa\",\n \"text\": \" connecter.\",\n \"start\": 17100,\n \"end\": 17600,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"393a20b2-ac91-4011-af63-62f969c003bd\",\n \"text\": \" fois\",\n \"start\": 19040,\n \"end\": 19300,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"399450b2-39b5-4364-80e2-a982d2114a80\",\n \"text\": \" internet.\",\n \"start\": 9960,\n \"end\": 10220,\n \"duration\": 260,\n \"probability\": 0.4,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"3ba35d7d-3a2b-4d51-bb0e-3c837cb26b2d\",\n \"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"523925ec-9de7-44e7-9f2e-34e01c854706\",\n \"text\": \" ce\",\n 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{\n \"id\": \"d6c1f255-d406-49a9-914b-b96511b1658c\",\n \"text\": \" Alain\",\n \"start\": 7320,\n \"end\": 7720,\n \"duration\": 400,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"dad1eade-2c6e-475b-8185-fdd38e5cb96c\",\n \"text\": \" à\",\n \"start\": 13680,\n \"end\": 13720,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"dd54a17e-a023-458d-84ae-22574b319d35\",\n \"text\": \" me\",\n \"start\": 16960,\n \"end\": 17100,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"e40a2576-8e88-4842-9678-5458438da6dc\",\n \"text\": \" à\",\n \"start\": 13120,\n \"end\": 13220,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"e48666b5-a40f-4c17-9f2a-7387e0ab5037\",\n \"text\": \" troisième\",\n \"start\": 18580,\n \"end\": 19040,\n \"duration\": 460,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"e699037d-79e2-4df2-8bf7-533f7878f827\",\n \"text\": \" pas\",\n \"start\": 12920,\n \"end\": 13120,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"e9a30674-e2d9-4a1c-9988-0aa2fdd6ccd6\",\n \"text\": \" n'arrive\",\n \"start\": 12740,\n \"end\": 12920,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"ea211683-263e-4743-8dab-bf5bf99c7e56\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"eb183dfc-d7dc-40fc-85f2-fc813356b39b\",\n \"text\": \" ma\",\n \"start\": 16320,\n \"end\": 16440,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"ee6ddee4-ae6b-4be6-bcf7-3d0b56f660f2\",\n \"text\": \" Oui,\",\n \"start\": 6000,\n \"end\": 6580,\n \"duration\": 580,\n \"probability\": 0.89,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"f43d7945-7925-4fa3-9207-a673132d43ab\",\n \"text\": \" me\",\n \"start\": 13220,\n \"end\": 13240,\n \"duration\": 20,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"f69fb677-db87-48e2-9fc9-c43925bd5274\",\n \"text\": \" Depuis\",\n \"start\": 11720,\n \"end\": 12120,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"fd0c5a42-94f0-461d-a008-8cacfc1f0643\",\n \"text\": \" avec\",\n \"start\": 9380,\n \"end\": 9660,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"fdf60016-9d1b-47af-a15f-d09683191e84\",\n \"text\": \" ce\",\n \"start\": 19300,\n \"end\": 19460,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n }\n ]\n },\n {\n \"id\": \"72d13eec-0864-42bc-922e-060b4a57f610\",\n \"text\": \"Ah, magnifique. 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"04051c98-899a-4143-8f57-241fd5b4f4b6\",\n \"text\": \" Votre\",\n \"start\": 112490,\n \"end\": 112850,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\n },\n {\n \"id\": \"09150455-5915-4878-aa80-4636028e2b4c\",\n \"text\": \" une\",\n \"start\": 125270,\n \"end\": 125430,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\n },\n {\n \"id\": \"0f856aef-cbc3-4874-9a63-383a352f3036\",\n \"text\": \" cette\",\n \"start\": 122810,\n \"end\": 122950,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00aa0509-3f23-457d-b700-ab91a401133a\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"0694f3fe-2340-4f50-8a1b-16021f35b093\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"0adf1a45-8d14-4d14-a805-af06eb098b46\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"16df12a1-598e-48d5-89e2-ea24ccd1b9e9\",\n \"text\": \" ma\",\n \"start\": 41660,\n 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44380,\n \"end\": 44920,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"6e3f4c35-3b4d-4e58-863f-343848e82514\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"74adbda6-582e-4dbe-9231-0f894652108a\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"800c103e-80ea-4145-beb5-551476de60ad\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"89d81119-6302-4773-9bb1-db00dfa219d5\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"b170903f-72bb-4beb-b46b-362f2f7831a9\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"b17cc709-47c9-449b-b8da-36c853554286\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"c379589f-b382-4ddc-a314-bb7d7720b32c\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"e26c22c9-8724-4a55-8148-d3e4af082934\",\n \"text\": \" 45\",\n 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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Je vais vérifier votre compte. 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00b3b11a-c138-45ac-a81e-f67d0168e95d\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"16dfd4f2-b9f8-4104-8511-9812cf72f29c\",\n \"text\": \" pas\",\n \"start\": 64340,\n \"end\": 64540,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"1bc6cee7-519f-4d47-8c81-082f71353108\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"1e2049d5-1f8f-492a-be09-28916d03057a\",\n 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\"id\": \"9564a1fb-425b-4f4b-9ae8-db8345dc2e00\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"99da904c-384e-4ff5-bd23-3d4dfbcfa9cf\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"9c329ff1-78e8-4fd2-8c7b-8e9ad41ebe24\",\n \"text\": \" résolu\",\n \"start\": 68720,\n \"end\": 69080,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"b22fa519-25a6-4bcd-afa1-7a0c6f20c003\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": 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\"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"e57f8bd2-a46d-404c-8cf8-8fa043832dfe\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"ed045933-68eb-468f-9a84-1115cb3987b7\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"f0985639-1457-4d4f-a3ab-c930552d8cf0\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\n },\n {\n \"id\": \"f27dbb99-8411-41b6-a8e9-5f78501eb1c3\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n 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Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0a0810ec-d15c-4d42-b8e6-3e795c1ac9fc\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"24d2dfb1-a365-48f7-8951-fb34684ee9e0\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"29657265-109d-4709-b432-5d9208ba11c6\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"3ddafbac-81a8-4fe6-b476-c741e51775b4\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"41500624-410a-4483-82d7-57acc6f17025\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"42bedba1-eb6d-4410-8d25-67036b0ba9c5\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"46fe9dfb-a3fa-41ce-8bb4-ad8329b18a34\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"4d667a97-66de-4227-a11e-41b1315ef1fd\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"4fe23755-0e56-4665-b940-abd020256cc6\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"6e949c2e-6e3d-437a-b0e8-889657ca4e8d\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"868a0fb7-dd38-4cf0-b8d2-aac65bd56e87\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"88473e71-181f-43af-baa5-fd5b1ad4fe33\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"91d63630-7b04-404b-acb7-21e6004d831a\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"979ac965-5751-4a9c-a42e-853165c7253d\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"a3fc4cbd-ce9b-4905-ae83-eca10da68be3\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"c3001b75-d83c-4011-8ac3-c0e03d9226c6\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n },\n {\n \"id\": \"fca1718c-debf-462b-abd1-5206c5e47b13\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\n }\n ]\n },\n {\n \"id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"02e61ea3-50d1-4dc1-a767-0ce69b1633f5\",\n \"text\": \" Je\",\n \"start\": 25330,\n \"end\": 25650,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"12b98b57-28f3-44fa-bc21-6b94a3fb1038\",\n \"text\": \" box\",\n \"start\": 30270,\n \"end\": 30470,\n \"duration\": 200,\n \"probability\": 0.29,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": \"1502e5b5-1241-46df-b87c-00e08dd8b5b3\",\n \"text\": \" problèmes,\",\n \"start\": 24330,\n \"end\": 24530,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\n },\n {\n \"id\": 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Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0555a940-519e-4f05-8bc8-3c66ea14c951\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"07ef7c1b-132c-4a5f-bd87-445a0d59b78c\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"245a655c-67f4-4256-8d30-a77cd4ae87a5\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"2e6c3e87-6b78-42a9-a6b2-37cac03b7a98\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"30fd8193-7c6f-482a-9598-2c27d00229b0\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"343d0f53-6b55-463a-b12e-e2230e9804ad\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"344cbc2b-a086-4ae3-9d48-2de5e0236606\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"35d99840-d964-4257-b0fc-4ff56f3ad0c2\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"3861d666-b9ff-40ae-ab25-2a0cf03ff55e\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"3c813be1-220c-471d-8d31-a6258e67d8e7\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"75ab4884-8e55-47a6-8ede-e7ab58db3a53\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"aaa8eb93-f6be-46c4-886d-55d4a98400ba\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"acabd2fb-9b27-4d00-be36-39965ffe852b\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"bee26e3d-a75e-409b-a2df-6d81fcd7ab63\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"d80a02c6-2746-42f8-ab85-398514b5b56c\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"e7f5a84d-3980-4cfc-82d8-0fac7524be1f\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n },\n {\n \"id\": \"ecc21bdd-9f6f-481f-b1b6-8394b4838651\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\n }\n ]\n },\n {\n \"id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\",\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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\"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"26cefa8c-b164-4ba6-a6de-252520c74eec\",\n \"text\": \" inacceptable.\",\n \"start\": 20700,\n \"end\": 21220,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"2b3260b8-1fbe-46f4-9585-e04ac48529aa\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"3019998f-f4aa-4f76-9d5d-6312aa90dfa7\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\n },\n {\n \"id\": \"37cb57cf-0699-42d9-822a-5c42452a3efa\",\n \"text\": \" connecter.\",\n \"start\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00aa0509-3f23-457d-b700-ab91a401133a\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"0694f3fe-2340-4f50-8a1b-16021f35b093\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"0adf1a45-8d14-4d14-a805-af06eb098b46\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"16df12a1-598e-48d5-89e2-ea24ccd1b9e9\",\n \"text\": \" ma\",\n \"start\": 41660,\n 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\"end\": 46060,\n \"duration\": 1140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"3c319906-42bd-480d-ba85-59c6238e3aea\",\n \"text\": \" 92\",\n \"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"40af1ebb-22a7-4110-96c0-cba266888eb7\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"428a52f5-7e42-4900-bb51-7427a45d1a67\",\n \"text\": \" L'identifiant\",\n \"start\": 40440,\n \"end\": 41520,\n \"duration\": 1080,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"6a9891c9-37bc-4bf7-b563-32a9243c580f\",\n \"text\": \" 97\",\n \"start\": 44380,\n \"end\": 44920,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"6e3f4c35-3b4d-4e58-863f-343848e82514\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"74adbda6-582e-4dbe-9231-0f894652108a\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"800c103e-80ea-4145-beb5-551476de60ad\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"89d81119-6302-4773-9bb1-db00dfa219d5\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"b170903f-72bb-4beb-b46b-362f2f7831a9\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"b17cc709-47c9-449b-b8da-36c853554286\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"c379589f-b382-4ddc-a314-bb7d7720b32c\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"e26c22c9-8724-4a55-8148-d3e4af082934\",\n \"text\": \" 45\",\n \"start\": 46060,\n \"end\": 47220,\n \"duration\": 1160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"eb377be8-1d41-44a9-b1b0-adf9251dd26c\",\n \"text\": \" Oui,\",\n \"start\": 32470,\n \"end\": 33010,\n \"duration\": 540,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n },\n {\n \"id\": \"f68a1318-5ef8-4d3b-9107-630185aea7d3\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\n }\n ]\n },\n {\n \"id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0d77a512-89e8-4605-8f7d-3f2aeef64f7d\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"1074dbbb-3250-46d3-b2cd-686b1094bdad\",\n \"text\": \" boxe\",\n \"start\": 95200,\n \"end\": 95460,\n \"duration\": 260,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"14483e97-144e-4006-b5eb-c485bd25c236\",\n \"text\": \" vous\",\n \"start\": 95720,\n \"end\": 95820,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"15a76438-eac6-4a70-84ed-703f27506572\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"17bdb3f0-f883-49a2-b0c7-e0e4383c6689\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"1c4b6905-e5e4-4ac2-adc3-5f266231b54f\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"1dc53d9f-2728-4572-8e3d-06c97d2af1a9\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"26c0dc97-e95d-49a0-a6fc-a2f60cac9a00\",\n \"text\": \" de\",\n \"start\": 96760,\n \"end\": 96940,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"27e97ca2-fac5-4027-81f6-e4306c557403\",\n \"text\": \" semble\",\n \"start\": 86180,\n \"end\": 86580,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"29588c92-fca6-48ae-8b93-1d64a1ddca58\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"2f6f14a9-25fe-4bf1-b47c-ccbe6894b125\",\n \"text\": \" connexion.\",\n \"start\": 87920,\n \"end\": 88380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"35770840-93b3-4db4-b45b-e3bd2883aaca\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"4112a039-a524-4213-b636-f7d62813cd42\",\n \"text\": \" ?\",\n \"start\": 95460,\n \"end\": 95500,\n \"duration\": 40,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"4204e033-5c19-479a-a3ab-323cfcc6e28e\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"4223ce29-ea4b-41be-9204-56f09b8a8f65\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"467b98d3-3c30-40bd-944e-1dae0ef2fe57\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"4e39297f-4d86-4ad2-b610-2b44b3509483\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"4f002855-17a3-40f3-91b7-6e27bb40d442\",\n \"text\": \" votre\",\n \"start\": 87720,\n \"end\": 87920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"53c7565d-7fb6-4707-9b18-dad252f7ac46\",\n \"text\": \" Je\",\n \"start\": 88840,\n \"end\": 89200,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"56af623a-8c17-473d-a25b-c27f2356d7aa\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"572a5564-e0f3-4b34-838f-4094ecf91221\",\n \"text\": \" dans\",\n \"start\": 98660,\n \"end\": 98840,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"6815c701-86d2-470f-bebf-65b34228def6\",\n \"text\": \" Je\",\n \"start\": 95500,\n \"end\": 95640,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"70d4460c-626e-4fc1-83b7-bb8bd6d8cac4\",\n \"text\": \" suivi\",\n \"start\": 96940,\n \"end\": 97220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"7f4d9247-28f0-4553-8e53-36cdf2c01fb5\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"836179db-64ca-42ef-9572-4c83c4d6f046\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"89b66b23-2ba0-4e1b-84fe-dc709c7d5c61\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"95761637-92a6-4537-866c-25a15e601467\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"980b816f-476c-4398-8465-0175ab3c3bdc\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"989e3bb1-90c4-4a9a-9e30-31e202ce17f1\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"9933ab4c-f0d3-4804-9654-2e3bc82b89e4\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"9ba9b1da-292d-4f2c-8805-876725a4e5f7\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"9c0a8446-fe6e-4a30-b05f-b52204357834\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"9dfd18aa-12a9-435c-be4f-7b5c7ec2a627\",\n \"text\": \" pouvez-vous\",\n \"start\": 93320,\n \"end\": 94220,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"a148214a-d4e9-4822-91d2-b83a36e5de58\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"a269a4c6-fac0-4caa-9c2b-d7a0025d779a\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"a8a26b49-a477-4a61-af85-2cedc3fe83f0\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"abf2c00d-ba37-487e-afa3-5bb2f77dbb60\",\n \"text\": \" Il\",\n \"start\": 85880,\n \"end\": 86040,\n \"duration\": 160,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"b04f0764-07ed-41a0-a4d8-86bb50b37c19\",\n \"text\": \" un\",\n \"start\": 96080,\n \"end\": 96300,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\n },\n {\n \"id\": \"b2943a44-9581-4365-9c99-cc10d6009b26\",\n \"text\": \" Pendant\",\n \"start\": 92420,\n 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1,\n \"speaker\": \"first\",\n \"segment_id\": \"daa1a3f2-a07f-43e3-a149-e366c33eab81\"\n }\n ]\n }\n ]\n },\n \"ai-insights\": {\n \"client-nps\": [\n {\n \"id\": \"17107775-119b-42ed-ae4d-7f98e3fef87b\",\n \"text\": null,\n \"object\": {\n \"end_score\": 4,\n \"reasoning\": \"Le client a montré des signes d'insatisfaction au début de l'appel, exprimant sa frustration face aux problèmes récurrents de connexion internet.\\\\n-L'agent a su démontrer une bonne écoute et compréhension du problème, ce qui a permis d'apaiser le client.\\\\n-Le client semble satisfait de la solution proposée par l'agent, à savoir une extension de data mobile pendant la durée de la panne.\",\n \"end_feeling\": \"Le client s'est montré satisfait de la solution proposée par l'agent et a remercié ce dernier, indiquant un niveau d'insatisfaction moindre.\",\n \"start_score\": 2,\n \"start_feeling\": \"Le client a exprimé sa frustration face aux problèmes récurrents de connexion internet, ce qui indique un niveau 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\"summarization\",\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"\n\nWebHook callback reception on successful call summarization
\nSummarize a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call summarization, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call summarization, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
WebHook callback reception on successful call summarization (with tags generation)
\nSummarize a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call summarization (with tags generation), including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call reason extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"90d31bbc-e3e4-4cff-bc14-23758eda396e","name":"Get call summarization status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. 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\"id\": \"ad3dcce2-3b1d-453a-8809-e895f9c0095e\",\n \"text\": \" connexion\",\n \"start\": 74080,\n \"end\": 74440,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"aef04611-c475-4ffe-bada-75d4ce47213f\",\n \"text\": \" comprends.\",\n \"start\": 71840,\n \"end\": 72240,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"b23aebef-d334-4e60-9b41-6fcf7c30f31b\",\n \"text\": \" d'abord\",\n \"start\": 72860,\n \"end\": 73280,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"c527ab97-1113-4d9b-ad50-299811f95324\",\n \"text\": \" un\",\n \"start\": 77040,\n \"end\": 77160,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"ca60f95c-d34f-40d4-a732-5c5761b6d4d6\",\n \"text\": \" pour\",\n \"start\": 76920,\n \"end\": 77040,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"ed7160c0-d064-4e36-ba72-cf9431915c0d\",\n \"text\": \" Merci\",\n \"start\": 75420,\n \"end\": 75740,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"fd95758f-8a1d-47b3-85fc-ce3b096adfff\",\n \"text\": \" de\",\n \"start\": 73860,\n \"end\": 73960,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n }\n ]\n },\n {\n \"id\": \"2f088948-36fc-467f-96db-545569a8318d\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\n \"start\": 49710,\n \"end\": 57310,\n \"duration\": 7600,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"02746d94-ab42-4eb5-ad25-aec8af34ea79\",\n \"text\": \" ces\",\n \"start\": 50850,\n \"end\": 50990,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\n },\n {\n \"id\": \"027f8c61-1ed5-4730-a9bf-0155f279e96d\",\n \"text\": \" Dupont.\",\n \"start\": 51670,\n \"end\": 51970,\n \"duration\": 300,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\n },\n {\n \"id\": \"1be0515b-ef80-4e32-bfca-25c4f6ccd7ca\",\n \"text\": \" vérifier\",\n \"start\": 52250,\n \"end\": 52530,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\n },\n {\n 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"02fe3a1a-73f5-4f1d-b84e-b2457d62dd22\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"03324a3c-cdcf-4396-ba5f-3b87b8dbb92e\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"094f66df-3a14-402d-b857-df81ce1553c4\",\n \"text\": \" la\",\n \"start\": 64620,\n \"end\": 64680,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"113e19ae-0849-4c76-8c1b-b93e76c6c736\",\n \"text\": 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Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0c3b327d-7129-4069-97f9-e6e7869b3662\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\n },\n {\n \"id\": \"2db430c8-311b-413f-b252-088d1889142d\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\n },\n {\n \"id\": \"432a8bcd-293f-443f-b804-0726529d88c9\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\n },\n {\n \"id\": \"96151280-bbf3-44a0-b45f-4654d7bcb859\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\n },\n {\n \"id\": \"da05a199-eadb-46ac-9c52-85206cef4a6c\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\n }\n ]\n },\n {\n \"id\": \"aa73d421-3459-4344-a967-34248acb674e\",\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\n \"start\": 140920,\n \"end\": 145960,\n \"duration\": 5040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0e8cc263-666b-4c5a-9e0a-acc729197756\",\n \"text\": \" 06\",\n \"start\": 144140,\n \"end\": 144880,\n \"duration\": 740,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"5235b577-0211-475d-8380-ad171a4f97eb\",\n \"text\": \" le\",\n \"start\": 143820,\n \"end\": 144140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"60140c97-2514-479b-8ae9-1aab3ba984de\",\n \"text\": \" sera\",\n \"start\": 143440,\n \"end\": 143820,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"673e867e-f550-4c68-a856-5df45c2a2c44\",\n \"text\": \" 17\",\n \"start\": 144880,\n \"end\": 145960,\n \"duration\": 1080,\n \"probability\": 0.57,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"909b90ae-dbb5-4ca6-b3c4-986300022f70\",\n \"text\": \" Oui,\",\n \"start\": 142160,\n \"end\": 142700,\n \"duration\": 540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"c2bd29d5-3d65-4562-b61f-b26aa8179a32\",\n \"text\": \" ça\",\n \"start\": 142820,\n \"end\": 143440,\n \"duration\": 620,\n \"probability\": 0.63,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"e30de9ee-cee5-432b-b0f6-10a7f3d82792\",\n \"text\": \" Ah,\",\n \"start\": 140920,\n \"end\": 141480,\n \"duration\": 560,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n },\n {\n \"id\": \"e750640d-ea84-4a65-ac78-050874e80d3a\",\n \"text\": \" magnifique.\",\n \"start\": 141500,\n \"end\": 141920,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\n }\n ]\n },\n {\n \"id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\",\n \"text\": \"revoir, merci\",\n \"start\": 166900,\n \"end\": 167380,\n \"duration\": 480,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"65b5d84e-11f3-4b96-8496-11d8f004a698\",\n \"text\": \" revoir,\",\n \"start\": 166900,\n \"end\": 167260,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\n },\n {\n \"id\": \"dc08c822-a03a-4306-8229-c559b67841ea\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\n }\n ]\n },\n {\n \"id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\",\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\\\\n-L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\\\\n-Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\",\n \"object\": [\n \"L'appel débute par la présentation du client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. 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L'agent, André, demande des informations supplémentaires sur le compte du client et met l'appel en attente pour vérifier l'état de la connexion via leur système. 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Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. 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Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0efba70a-a365-4ab0-81bd-4d3fe918ad48\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"a4fb8d4a-991c-460d-8b62-41ef8a9060e4\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"b39db8ec-ebce-49e0-93d1-119d0b34e4e8\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"edda22b2-46e2-4255-affb-21a030d40635\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"fe64bf5c-8335-45c7-887e-18eddb8335b7\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n }\n ]\n },\n {\n \"id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\",\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. 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Je vais vérifier votre compte. 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\"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"e3a573a8-6ed4-45c8-a75a-4714dcb3a2f8\",\n \"text\": \" avec\",\n \"start\": 56110,\n \"end\": 56230,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"f8f080b2-01e5-48ab-9e9c-9bf9047bec90\",\n \"text\": \" Je\",\n \"start\": 52050,\n \"end\": 52190,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"fbeaf94f-df01-4499-9158-233233b1d91d\",\n \"text\": \" vais\",\n \"start\": 52190,\n \"end\": 52250,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"ff4cb359-52c5-4315-b3e7-865919b7e0d2\",\n \"text\": \" problème\",\n \"start\": 55250,\n \"end\": 55530,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n }\n ]\n },\n {\n \"id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\",\n \"text\": \"revoir, merci\",\n \"start\": 166900,\n \"end\": 167380,\n \"duration\": 480,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"9e12eec9-504b-4bf7-9502-e09ae0efabd0\",\n \"text\": \" revoir,\",\n \"start\": 166900,\n \"end\": 167260,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\n },\n {\n \"id\": \"d6839b87-2c85-43ce-971f-6d692fb2d40e\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\n }\n ]\n },\n {\n \"id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0cff9686-a2fa-45a6-aa4d-e53b43251284\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1174f62a-c3b6-470b-944e-d4837fc89018\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1e04c290-c151-4e52-ba26-b0d2c1c4090b\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1fa095a5-25e8-4e85-936d-1759f85840eb\",\n 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\n \"start\": 132920,\n \"end\": 164820,\n \"duration\": 31900,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"1707c40d-c013-45e9-b5ab-31ef10e4ea7d\",\n \"text\": \" si\",\n \"start\": 158420,\n \"end\": 158700,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\n },\n {\n \"id\": \"179f95a6-420e-4ebc-abe5-ec4dfa243c40\",\n \"text\": \" ?\",\n \"start\": 136840,\n \"end\": 136980,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\n },\n {\n \"id\": \"1854493f-77bf-41c6-8c4e-939ee320559d\",\n \"text\": \" créditer\",\n \"start\": 135000,\n \"end\": 135420,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": 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\"text\": \" C'est\",\n \"start\": 17980,\n \"end\": 18500,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"b8f57aaf-8843-4bb5-91b1-93778ce16b83\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"ccdb89b5-cc24-4da2-9648-d83621156572\",\n \"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"cd232ef3-7f24-4ed0-9d65-7f3594598715\",\n \"text\": \" ma\",\n \"start\": 9660,\n \"end\": 9800,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d2bfedd2-ba3f-47c5-97dc-56a64bfca643\",\n \"text\": \" pas\",\n \"start\": 12920,\n \"end\": 13120,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d3026953-cf8f-43b0-9103-d24764b03052\",\n \"text\": \" 4G\",\n \"start\": 16440,\n \"end\": 16800,\n \"duration\": 360,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d6b180c4-bf94-4be9-876e-2aa559e1dad3\",\n \"text\": \" chez\",\n \"start\": 15140,\n \"end\": 15340,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"da1f4ad3-8ab8-463e-9dd3-6020f2434353\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"db145a85-f275-4429-855b-c308925c2272\",\n 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\"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"ef92556d-e3fc-45d3-8cfa-55f0362442d1\",\n \"text\": \" mois-ci.\",\n \"start\": 19460,\n \"end\": 19800,\n \"duration\": 340,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"f4450449-9875-492a-ac49-6f8b0a3118ee\",\n \"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"f49b0c53-41b9-4d35-a458-9213e9d5400a\",\n \"text\": \" vous\",\n \"start\": 15340,\n \"end\": 15640,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"fcd11ef0-fc10-45f4-8194-be07b638e7d0\",\n \"text\": \" troisième\",\n \"start\": 18580,\n \"end\": 19040,\n \"duration\": 460,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"fe212b46-515d-4c1d-9562-6bfec5e041ec\",\n \"text\": \" connecter\",\n \"start\": 13240,\n \"end\": 13680,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n }\n ]\n },\n {\n \"id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"a29d242d-a4ee-41af-a946-06dfdd73a95c\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n },\n {\n \"id\": \"e0401205-5f54-46ef-81b4-207fe46f3a61\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n },\n {\n \"id\": \"e894a05c-8ef0-4ce0-87ff-fe5cde7c24da\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n }\n ]\n },\n {\n \"id\": \"d1232784-c095-4d05-bce5-849242d31cea\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0f2c8e82-0d38-4e60-82b1-d2e22fdc4c7a\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"100eb726-6f51-4788-afe6-6537494b1818\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"21c9a79f-8811-47d5-8f19-db5e69a86dec\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"2f749798-7a82-435e-ab98-a166891ddd52\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"5585c49d-6234-4fab-b56a-23c3652f7f5e\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"68200f1e-4bf9-49fb-886a-f5c8d6e2cc15\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"6b312a11-b6e9-4ecb-9b6c-a91caeb92d73\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"82f46681-bddb-43c2-81d4-848063a48911\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"91d2e627-7bf2-458b-a631-0817dff318f9\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"94daed7a-747f-41bc-8364-680c70b94a88\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"96106463-6f5c-4e06-9f72-571ab334d4bf\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"aaf5ec05-73cc-47b0-a934-37f369de3211\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"aafb695e-aaa9-4c71-b197-d2cb05ac6213\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"b743dd23-b4e6-4cc6-98c8-6940a55089a6\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"e32825cf-f012-43f6-b0f3-338769a4b63b\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"e3c7c9f8-36da-4c1f-bab5-9f9e32caf0f4\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"f62dea9d-2758-4cc5-8a25-e0bb68da255e\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n }\n ]\n },\n {\n \"id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\",\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0d61bf5c-e6f7-4730-993f-0c33596a660e\",\n \"text\": \" internet,\",\n \"start\": 123270,\n \"end\": 123510,\n \"duration\": 240,\n \"probability\": 0.4,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"0e9c7443-c479-4110-a6b4-af81fe4b8659\",\n \"text\": \" Pour\",\n \"start\": 121970,\n \"end\": 122330,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"111d4eef-d17c-4432-82f7-9cebe426829c\",\n \"text\": \" votre\",\n \"start\": 127510,\n \"end\": 127970,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"11af38cd-cf66-4b80-ad8b-b05f0feb1c40\",\n \"text\": \" puis-je\",\n \"start\": 123810,\n \"end\": 124390,\n \"duration\": 580,\n \"probability\": 0.65,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2034b998-d9db-4e65-91c4-80171027ad13\",\n \"text\": \" pallier\",\n \"start\": 122330,\n \"end\": 122710,\n \"duration\": 380,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"23ded827-7d35-4566-864f-c648c818d22d\",\n \"text\": \" panne\",\n \"start\": 127970,\n \"end\": 128229,\n \"duration\": 259,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"28d05d50-a233-407d-9c27-21146d18006f\",\n \"text\": \" ce\",\n \"start\": 124990,\n \"end\": 125090,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2c45553c-60e4-459a-8bc1-4254409d4624\",\n \"text\": \" ce\",\n \"start\": 117730,\n \"end\": 117890,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2ec185f8-6272-4ca8-838e-ee0947914895\",\n \"text\": \" d'ici\",\n \"start\": 117530,\n \"end\": 117730,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"3081b55a-8258-492e-8c52-f2fc42aa7d88\",\n \"text\": \" vous\",\n \"start\": 118230,\n \"end\": 118330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"41266476-1e88-4dca-a97f-b49a338cc166\",\n \"text\": \" pendant\",\n \"start\": 124850,\n \"end\": 124990,\n \"duration\": 140,\n \"probability\": 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\"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"d693af65-6762-4726-92d3-da72a5bfad7f\",\n \"text\": \" dossier.\",\n \"start\": 120110,\n \"end\": 120390,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"de9edd16-636c-4f7a-8ce7-76c4a702d6f7\",\n \"text\": \" peu\",\n \"start\": 119290,\n \"end\": 119430,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"dea9d16c-87cc-4ab3-b4e5-c59afa0c7278\",\n \"text\": \" conseiller\",\n \"start\": 116550,\n \"end\": 117150,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"ea3ae986-a0eb-4c9d-950e-575bfc33cfb7\",\n \"text\": \" D'accord,\",\n \"start\": 110310,\n \"end\": 110850,\n \"duration\": 540,\n 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Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0b212d30-7397-4a80-9e0b-35b7bbafe3ce\",\n \"text\": \" Oui,\",\n \"start\": 32470,\n \"end\": 33010,\n \"duration\": 540,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"11c70bc0-2927-43bf-b181-03c19d78881a\",\n \"text\": \" L'identifiant\",\n \"start\": 40440,\n \"end\": 41520,\n \"duration\": 1080,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"11ece938-a21d-47e4-be96-646e821f5dfa\",\n \"text\": \" numéro\",\n \"start\": 34210,\n \"end\": 34470,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"155fa75e-9f3e-4685-be74-7fb89daac57f\",\n \"text\": \" ma\",\n 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\"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"504ea658-2076-4163-8474-9d4775c08559\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"647b39a8-0a04-4033-abba-4b5d1b1672cf\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"7566dec8-3ca8-465b-a511-021ba1d2aef9\",\n \"text\": \" 45\",\n \"start\": 46060,\n \"end\": 47220,\n \"duration\": 1160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"762d6f35-f834-4bcb-a4e6-dc90a3589407\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"88153664-2093-4d92-ba46-06007d2bc9ce\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"9a6ce182-0752-43d8-acdf-8b64ef9bca29\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"9fd237f1-1911-43a2-8c21-17ef017f2bbc\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"a5c4b142-75d1-4d64-ad54-26c76f21d527\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"b5ea2b03-64f5-4c0d-9099-e3ea45f653ae\",\n \"text\": \" 6.\",\n \"start\": 38830,\n \"end\": 39630,\n \"duration\": 800,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"c007804b-ada6-40c8-a682-41137a70c6dd\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ca11e6c3-5f77-40ae-a304-17abdd456d66\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"d4ebff45-28d9-4699-a859-a11017b5027f\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ee0cf641-5691-4a52-920e-262ce3d62109\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ee5652dd-bf7d-4f77-b713-40cf2c56d369\",\n \"text\": \" 92\",\n \"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n }\n ]\n }\n ]\n },\n \"ai-insights\": {\n \"summary\": [\n {\n \"id\": \"3fedea81-869b-4804-a16c-505270eaec99\",\n \"text\": \"L'appel a pour sujet la connexion internet d'un client, M. Alain Dupont, qui rencontre des difficultés à se connecter depuis ce matin. L'agent s'excuse et vérifie l'état du compte et de la box. Après constatation d'un problème technique, un ticket est créé pour informer les équipes techniques. Le client accepte une extension de data mobile en attendant la résolution du problème.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"title\": [\n {\n \"id\": \"587383db-6f17-4960-bc50-9a05cc649fbe\",\n \"text\": \"Problème de connexion internet client - Vérification état compte & box, création ticket, extension data mobile\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"step-by-step-summary\": [\n {\n \"id\": \"ac4db825-7c1b-4bc2-aa8d-8d454ed52035\",\n \"text\": \"L'appel débute par une salutation et présentation de l'agent, suivi du client, M. Alain Dupont, qui exprime son problème : il ne peut plus se connecter à internet avec sa box depuis ce matin.\\\\n-L'agent s'excuse pour le désagrément et demande les informations nécessaires pour vérifier l'état du compte et de la box. Le client fournit son numéro de compte (14 15 92 6) et l'identifiant de sa box (29 97 92 45 8).\\\\n-L'agent vérifie les informations, pendant ce temps le client décrit plus en détail son problème : la connexion a été interrompue brusquement et il n'a pas réussi à la rétablir après plusieurs redémarrages.\\\\n-L'agent constate un problème technique, crée un ticket pour informer les équipes techniques. Il demande au client de redémarrer une dernière fois sa box pendant ce temps-là et lui donne son numéro de suivi (343A).\\\\n-L'agent propose une extension de data mobile en attendant la résolution du problème, que le client accepte. 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Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\n \"start\": 132920,\n \"end\": 164820,\n \"duration\": 31900,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"022bea64-3744-40f5-9cbe-6e157da4c942\",\n \"text\": \" Dupont,\",\n \"start\": 156680,\n \"end\": 157020,\n \"duration\": 340,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"05ba06c0-dcef-4498-9ff0-221ec9a29823\",\n \"text\": \" de\",\n \"start\": 138300,\n \"end\": 138420,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"095f170d-05eb-42ea-a2f0-bc46a5981c96\",\n \"text\": \" supplémentaires\",\n \"start\": 139220,\n \"end\": 139880,\n \"duration\": 660,\n \"probability\": 0.87,\n 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\"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"8f1669b7-b93a-4372-a31e-d47aedb81cf1\",\n \"text\": \" mois-ci.\",\n \"start\": 140000,\n \"end\": 140240,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"937b9fe3-7fe7-4dec-aa57-fcc2813e6801\",\n \"text\": \" lequel\",\n \"start\": 134840,\n \"end\": 135000,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"9e70539c-a934-45c5-a7ac-4c01fe0a167c\",\n \"text\": \" sur\",\n \"start\": 134680,\n \"end\": 134840,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"a69b0d2e-6dfd-483c-97b9-987b9db8ab17\",\n \"text\": \" mobile\",\n \"start\": 138940,\n \"end\": 139220,\n \"duration\": 280,\n \"probability\": 1,\n 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\"probability\": 0.89,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"b999509f-f0ba-46f4-bb7e-7c3993b77746\",\n \"text\": \" de\",\n \"start\": 156000,\n \"end\": 156260,\n \"duration\": 260,\n \"probability\": 0.03,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"bb2ad8dc-6970-462c-ac55-f7fee32b7c3b\",\n \"text\": \" monsieur\",\n \"start\": 156420,\n \"end\": 156680,\n \"duration\": 260,\n \"probability\": 0.27,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"bdc7d99e-6c8d-46b6-999c-762b769f21d7\",\n \"text\": \" Rémi\",\n \"start\": 160500,\n \"end\": 160760,\n \"duration\": 260,\n \"probability\": 0.75,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"bfb5b80c-8a1a-467e-a09b-a45d0556337b\",\n \"text\": \" Diabolo\",\n \"start\": 161860,\n \"end\": 162280,\n \"duration\": 420,\n \"probability\": 0.75,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"d04a530e-05b7-4251-8068-f41c0ebbedd9\",\n \"text\": \" du\",\n \"start\": 160760,\n \"end\": 160860,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"d200958c-9607-4437-aeb8-b32318eb031e\",\n \"text\": \" beaucoup\",\n \"start\": 155680,\n \"end\": 156000,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"e1d48605-7bbd-4760-8621-d10823fa24e4\",\n \"text\": \" contacter\",\n \"start\": 158080,\n \"end\": 158420,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"e94b8838-db83-464e-ad21-86dc842ed01a\",\n \"text\": \" Il\",\n \"start\": 136980,\n \"end\": 137140,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"eac3ce06-3645-4a6b-9932-37cd0f5d013d\",\n \"text\": \" y\",\n \"start\": 137140,\n \"end\": 137220,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"eb2d4285-2c3b-4f50-b835-df3a0bf9f849\",\n \"text\": \" D'accord.\",\n \"start\": 132920,\n \"end\": 133220,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"f0de5d77-f28a-43fb-a448-397b7c9a8d8b\",\n \"text\": \" nous\",\n \"start\": 158020,\n \"end\": 158080,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"f49fb37f-8c60-4494-b171-eb9132a673c9\",\n \"text\": \" si\",\n \"start\": 158420,\n \"end\": 158700,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"f4e0cf05-7574-45a7-a865-b6ca5843acaf\",\n \"text\": \" n'hésitez\",\n \"start\": 157100,\n \"end\": 157780,\n \"duration\": 680,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"f82c6416-d422-47e0-822d-2683152e1c93\",\n \"text\": \" 200\",\n \"start\": 137360,\n \"end\": 137740,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n },\n {\n \"id\": \"fc3cb5e1-bd3d-4808-b50f-ca311c6a2c91\",\n \"text\": \" Télécom,\",\n \"start\": 162280,\n \"end\": 162880,\n \"duration\": 600,\n \"probability\": 0.81,\n \"speaker\": \"second\",\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\n }\n ]\n },\n {\n \"id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\",\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\",\n \"start\": 6000,\n \"end\": 21460,\n \"duration\": 15460,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"055dc84b-2c31-49e3-89d6-e36c144bec15\",\n \"text\": \" Oui,\",\n \"start\": 6000,\n \"end\": 6580,\n \"duration\": 580,\n \"probability\": 0.89,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"0dc8ef29-c37b-44fa-8ec1-3adaada2c9af\",\n \"text\": \" box\",\n \"start\": 9800,\n \"end\": 9960,\n \"duration\": 160,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"18a85701-067f-440b-ba44-b6942046d0d1\",\n \"text\": \" à\",\n \"start\": 13680,\n \"end\": 13720,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"19f71e6e-7df1-43bd-9a1f-0410db5b9d0e\",\n \"text\": \" ce\",\n \"start\": 19300,\n \"end\": 19460,\n 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\"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"72910374-d778-4272-bf24-e06afd567c31\",\n \"text\": \" Je\",\n \"start\": 14260,\n \"end\": 14640,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"76891f32-a416-4be0-882c-328855facd30\",\n \"text\": \" fois\",\n \"start\": 19040,\n \"end\": 19300,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"7a2838b4-6759-4cfc-92db-022e2b47c6b7\",\n \"text\": \" n'arrive\",\n \"start\": 12740,\n \"end\": 12920,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": 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\"a0255178-de57-4435-b932-ffee942e46f0\",\n \"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"b0c5a022-05d1-4821-91bd-198a06124178\",\n \"text\": \" un\",\n \"start\": 9040,\n \"end\": 9080,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"b83c7ab5-1cad-4964-839b-65163ac5e9d1\",\n \"text\": \" internet.\",\n \"start\": 9960,\n \"end\": 10220,\n \"duration\": 260,\n \"probability\": 0.4,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"b938e4a2-a86d-457a-af80-f48eba085db9\",\n \"text\": \" Alain\",\n \"start\": 7320,\n \"end\": 7720,\n \"duration\": 400,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"bb281913-fb93-4702-81a2-61b5374f8c4a\",\n \"text\": \" j'utilise\",\n \"start\": 15880,\n \"end\": 16320,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"c6a8f48b-7c99-424d-ad08-595224337f54\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"ced5db19-7a03-414a-9732-971c9a13715e\",\n \"text\": \" table.\",\n \"start\": 21220,\n \"end\": 21460,\n \"duration\": 240,\n \"probability\": 0.01,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"db500b52-4583-4f4f-a274-87bdb28bf665\",\n \"text\": \" me\",\n \"start\": 13220,\n \"end\": 13240,\n \"duration\": 20,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"dee0010a-edb8-463c-a1d7-c018112c983d\",\n \"text\": \" bonjour.\",\n \"start\": 6680,\n \"end\": 7120,\n \"duration\": 440,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"dee293e6-e93d-45d7-b7f6-ed6d5e4760d1\",\n \"text\": \" vous\",\n \"start\": 15340,\n \"end\": 15640,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"df587596-6e5c-4ba4-8ff6-c1c65bbd1b79\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"f1a9bdfe-b92e-4a4a-8383-be2466c019d0\",\n \"text\": \" C'est\",\n \"start\": 20180,\n \"end\": 20700,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"f5391da5-e998-449e-b86f-391706d6e33e\",\n \"text\": \" connecter\",\n \"start\": 13240,\n \"end\": 13680,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n },\n {\n \"id\": \"f793e553-4e4d-4fe0-add4-2e656ad6115e\",\n \"text\": \" matin,\",\n \"start\": 12260,\n \"end\": 12460,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"16c09fc0-5136-4955-b6e6-bec7ce0cac59\"\n }\n ]\n },\n {\n \"id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\n \"start\": 71200,\n \"end\": 77420,\n \"duration\": 6220,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0666975c-9a90-48ff-8c5b-9bd4e5fada67\",\n \"text\": \" petit\",\n \"start\": 77160,\n \"end\": 77260,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"0ba98446-284d-45c2-bb8e-ec7b40744e38\",\n \"text\": \" attente\",\n \"start\": 76640,\n \"end\": 76920,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"10f5a50e-b9e8-4c09-a54c-8f9ce93b6e58\",\n \"text\": \" moment.\",\n \"start\": 77260,\n \"end\": 77420,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"2248f800-2529-4c54-987f-cb1bbc9d8c04\",\n \"text\": 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\"8753d373-ebd5-4cbc-990e-64d65bcf92d8\",\n \"text\": \" vais\",\n \"start\": 72720,\n \"end\": 72860,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"8b6205eb-7302-4c87-8b4a-c9ce6a1f5520\",\n \"text\": \" système.\",\n \"start\": 74720,\n \"end\": 75060,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"9521f67d-dbcd-4172-9727-ee049c21cd56\",\n \"text\": \" mets\",\n \"start\": 76420,\n \"end\": 76560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"a5cab72b-d7a3-485b-a2af-268328da13a4\",\n \"text\": \" votre\",\n \"start\": 73960,\n \"end\": 74080,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"ad3dcce2-3b1d-453a-8809-e895f9c0095e\",\n \"text\": \" connexion\",\n \"start\": 74080,\n \"end\": 74440,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"aef04611-c475-4ffe-bada-75d4ce47213f\",\n \"text\": \" comprends.\",\n \"start\": 71840,\n \"end\": 72240,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"b23aebef-d334-4e60-9b41-6fcf7c30f31b\",\n \"text\": \" d'abord\",\n \"start\": 72860,\n \"end\": 73280,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"c527ab97-1113-4d9b-ad50-299811f95324\",\n \"text\": \" un\",\n \"start\": 77040,\n \"end\": 77160,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"ca60f95c-d34f-40d4-a732-5c5761b6d4d6\",\n \"text\": \" pour\",\n \"start\": 76920,\n \"end\": 77040,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"ed7160c0-d064-4e36-ba72-cf9431915c0d\",\n \"text\": \" Merci\",\n \"start\": 75420,\n \"end\": 75740,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n },\n {\n \"id\": \"fd95758f-8a1d-47b3-85fc-ce3b096adfff\",\n \"text\": \" de\",\n \"start\": 73860,\n \"end\": 73960,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\n }\n ]\n },\n {\n \"id\": \"2f088948-36fc-467f-96db-545569a8318d\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"02a4923f-1710-4838-8b10-abe5c1d46ff0\",\n \"text\": \" semble\",\n \"start\": 86180,\n \"end\": 86580,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"054032b0-5ccb-4aa7-adee-ea01df49148d\",\n \"text\": \" l'attente.\",\n \"start\": 85440,\n \"end\": 85760,\n \"duration\": 320,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"06413344-0fa7-48a1-b078-5161f24d2c6a\",\n \"text\": \" suivi\",\n \"start\": 96940,\n \"end\": 97220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"08f1d412-e9c5-4269-8016-723ba5c033c9\",\n \"text\": \" vais\",\n \"start\": 95640,\n \"end\": 95720,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"093487e9-800d-4c0e-b655-d9f03d0d95a8\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"0f1be8e8-5095-4903-8f98-277d0b02cbb8\",\n \"text\": \" pour\",\n \"start\": 89740,\n \"end\": 89940,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"0fb468b7-5269-4969-9c04-616c0b553a31\",\n \"text\": \" de\",\n \"start\": 96760,\n \"end\": 96940,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"18e11043-d18f-45a5-8f3f-debbcb1ff283\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"29c34e24-435a-4b4e-b387-ce146a0befdd\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"374d918e-3fa6-4d9b-bd4f-4d6570d4343c\",\n \"text\": \" ?\",\n \"start\": 95460,\n \"end\": 95500,\n \"duration\": 40,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"37c4a0da-3d85-4bdd-b15d-8efa93013693\",\n \"text\": \" votre\",\n \"start\": 97380,\n \"end\": 97480,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"3b2fe64b-71c5-4b11-bba1-682f2dc77aaf\",\n \"text\": \" problème\",\n \"start\": 90620,\n \"end\": 90820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"3de275ab-a664-4cc0-b35e-6e1cd9919ad6\",\n \"text\": \" Je\",\n \"start\": 95500,\n \"end\": 95640,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"40eb0994-faff-401a-9c81-3f8b90c310a2\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"41b869ea-a7ac-4f1f-a89e-92b7c23bf15a\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"46cc51a8-7fe6-403f-b03d-5b30aecbec62\",\n \"text\": \" D'accord.\",\n \"start\": 83160,\n \"end\": 83700,\n \"duration\": 540,\n \"probability\": 0.84,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"48368412-4977-4451-9884-b87f4d1d769a\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"4de52e5c-c7ea-40b5-82c9-14460b81ab55\",\n \"text\": \" Pendant\",\n \"start\": 92420,\n \"end\": 92780,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"4f185cf0-f89a-4b87-8e2f-596938d0d5d6\",\n \"text\": \" un\",\n \"start\": 96080,\n \"end\": 96300,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"5059b0da-ba48-494f-b68a-2a1b5f96bfab\",\n \"text\": \" pouvez-vous\",\n \"start\": 93320,\n \"end\": 94220,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"524332a3-be94-45b8-b086-ab2a5fbb414a\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"5568e63b-b8a2-4ec9-8201-8f1f8e7a5f85\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"5ba604cf-5f6c-4317-8ade-d80791d5c12e\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"6214b407-6334-4335-a529-0bf150e235e5\",\n \"text\": \" technique\",\n \"start\": 87180,\n \"end\": 87480,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"6214c03e-a2bd-42c2-adff-f7bb6793f998\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"673ccbff-775c-4d41-a568-552cba0fa202\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"71af7e40-29e1-4d4a-8a22-6f72c91fdfb8\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"7211f8f9-77a8-4570-8e77-994a871a4438\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"7a1119da-a8f7-4ebc-bb97-e29498a8b32c\",\n \"text\": \" à\",\n \"start\": 94840,\n \"end\": 94940,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"80dd63df-300c-488a-b005-49d133db72fb\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"85744018-d49a-4c78-b16c-6b8071e40dbe\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"a5b5b098-adf2-4df5-bcaf-ddb007388ee7\",\n \"text\": \" pour\",\n \"start\": 85320,\n \"end\": 85440,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"ad0ad248-91d3-4677-a8a2-1c59f60f6586\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"b053dace-6730-499b-9319-1398168ec3ab\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"b3525c9a-fb1d-40e1-888b-15f622140b31\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"b42c84b8-39a3-4e31-a113-b2a03c3f67fd\",\n \"text\": \" un\",\n \"start\": 89500,\n \"end\": 89600,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"b540a31e-6437-465c-a308-a7fac73e443c\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"b958d1b7-4058-4af4-8a87-b05aa7e02060\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"be0a428a-4429-4509-8f13-01b7e54be3d0\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"bfc3be95-0ab2-4a90-9df9-7925b62fef17\",\n \"text\": \" a\",\n \"start\": 86840,\n \"end\": 86880,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"c9545fee-9730-4191-8ff2-63fbc5e0ffcf\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"ca25be91-beee-4ff4-874d-c8384023c248\",\n \"text\": \" Il\",\n \"start\": 85880,\n \"end\": 86040,\n \"duration\": 160,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"cc738040-7221-48a5-816e-96df69c74a98\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"d22cef5f-501d-4c88-8db1-63b077677477\",\n \"text\": \" connexion.\",\n \"start\": 87920,\n \"end\": 88380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"d5a61314-ec01-4c20-9ce4-bf9ab445cfb5\",\n \"text\": \" à\",\n \"start\": 90820,\n \"end\": 90960,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"d73699f2-7d4d-4541-a612-54895c96131f\",\n \"text\": \" dans\",\n \"start\": 98660,\n \"end\": 98840,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"d9ba52bf-557f-4bb5-bfb5-6468d021fccf\",\n \"text\": \" redémarrer\",\n \"start\": 94560,\n \"end\": 94840,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"deb768f7-f7a2-4b66-9461-c769c4498e45\",\n \"text\": \" vous\",\n \"start\": 95720,\n \"end\": 95820,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"e2c2dbbc-2c8c-423a-8ac3-05ccd5b96a1b\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"e356d393-623e-4461-aeec-d3a113f354ed\",\n \"text\": \" la\",\n \"start\": 95080,\n \"end\": 95200,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"e4ade996-1440-4185-a315-fa2b5ab862d5\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"e734a8df-20c7-4c9b-be06-8a53a71f3785\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"f13a35a0-1531-4af6-82eb-7d0f3c34e2b3\",\n \"text\": \" Je\",\n \"start\": 88840,\n \"end\": 89200,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"f2015e71-f304-424a-bfed-bce9d7a19fef\",\n \"text\": \" boxe\",\n \"start\": 95200,\n \"end\": 95460,\n \"duration\": 260,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n },\n {\n \"id\": \"f5afbb13-2f2c-4c79-a8b1-5897cae335fd\",\n \"text\": \" votre\",\n \"start\": 87720,\n \"end\": 87920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\n }\n ]\n },\n {\n \"id\": \"444bca66-8c56-4f66-85fa-691300c536a4\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. 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Je vais vérifier votre compte. 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"02fe3a1a-73f5-4f1d-b84e-b2457d62dd22\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"03324a3c-cdcf-4396-ba5f-3b87b8dbb92e\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"094f66df-3a14-402d-b857-df81ce1553c4\",\n \"text\": \" la\",\n \"start\": 64620,\n \"end\": 64680,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\n },\n {\n \"id\": \"113e19ae-0849-4c76-8c1b-b93e76c6c736\",\n \"text\": 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Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"016fafe9-0494-415b-9c3a-091f924bf2cb\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\n },\n {\n \"id\": \"09bb7e41-431f-4b76-ad37-69cd5635c6de\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\n },\n {\n \"id\": \"14bb4bfc-aa1e-4fc5-b888-aecdb690c60a\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\n },\n {\n \"id\": \"4ea43eb9-ce54-4d39-8520-a23f3f65b1ed\",\n \"text\": \" box.\",\n \"start\": 102580,\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\\\\n-L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\\\\n-Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\",\n \"object\": [\n \"L'appel débute par la présentation du client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\",\n \"L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\",\n \"Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"d79b9170-2c04-41ff-b6f5-17de1e9f47f8\",\n \"text\": \"L'appel débute par l'identification du client et la description du problème qu'il rencontre avec sa box internet. L'agent, André, demande des informations supplémentaires sur le compte du client et met l'appel en attente pour vérifier l'état de la connexion via leur système. Après avoir identifié un problème technique, il crée un ticket et propose une extension de data mobile au client.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"title\": [\n {\n \"id\": \"f3d93639-0841-4c1e-a122-05ea45d69fad\",\n \"text\": \"Client Diabolo Telecom signalant des problèmes récurrents avec sa box internet\",\n \"object\": null,\n \"type\": \"title\"\n }\n ]\n }\n }\n }\n}"},{"id":"1e4c1cee-2b55-4413-af3a-9185ada0b33d","name":"Get transcription and call summarization status/result (with tags generation)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/2e08ec1f-ea75-406d-9516-9ad16381e975"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"2e08ec1f-ea75-406d-9516-9ad16381e975\",\n \"audio_id\": \"119cd0d4-0b53-4142-8d8c-dc7aadc67bd6\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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\"id\": \"1b8c2343-ebf0-4da2-9f73-a3e4f7d6f77c\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"1ebf173d-7447-404b-8bc1-b09ade442245\",\n \"text\": \" Je\",\n \"start\": 88840,\n \"end\": 89200,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"2199aaf8-4e79-4369-b699-caf23b8bfe89\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"2a3422c8-dc81-424a-a40a-0d7865042731\",\n \"text\": \" Il\",\n \"start\": 85880,\n \"end\": 86040,\n \"duration\": 160,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n 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\"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"555d655a-fac3-43e4-8116-a6ced81e3277\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"56f936bd-73d0-46b4-8db8-55e75bd6bdeb\",\n \"text\": \" pour\",\n \"start\": 85320,\n \"end\": 85440,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"59fd0f7a-7d4b-4e90-8166-82b05744070e\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"5a614cc6-e55b-4bdc-b5c0-0aa6fad4bddb\",\n \"text\": \" problème\",\n \"start\": 90620,\n \"end\": 90820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": 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100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"a4801d67-f3f8-454b-b473-7144c03297f0\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"a8dfcd23-ab31-4c2b-998b-d56ac0880c1d\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"a9c29a77-ee7f-4759-90b4-d578b63d936d\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"aab9783a-de59-47de-9ec2-6f45bc9b0e00\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"af0f4d53-8775-4835-ae6b-969c8c165f99\",\n \"text\": \" la\",\n \"start\": 95080,\n \"end\": 95200,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"b0a6a1a0-f0dc-42ee-b7f1-89197a61efb8\",\n \"text\": \" suivi\",\n \"start\": 96940,\n \"end\": 97220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"b3fe48bd-5ac7-4cf5-ad10-1a548a048f88\",\n \"text\": \" l'attente.\",\n \"start\": 85440,\n \"end\": 85760,\n \"duration\": 320,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"cf24eb1a-8ec8-4a79-abd1-62454861d39b\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"d0b4e679-65bc-4baa-9b75-5cc9cd1b2693\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"d3b7a93a-0cf7-4a89-b346-c19df1509445\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"d78affe9-7a68-454c-a6cd-0196d5793b52\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"d90c427f-e0a3-4947-afae-bc9b2fb3aeb9\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"dca3306f-983b-4b69-82db-0cde91366be0\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"e3212f46-75a4-47bb-90f4-ed9feb64127c\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"e3ba1169-dcd8-4983-903e-df1082f388ad\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\"\n },\n {\n \"id\": \"e9526394-8713-4087-b4cd-42e9c0aafe49\",\n \"text\": \" 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Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0b95bef7-4c24-4d2e-a665-926716849e96\",\n \"text\": \" de\",\n \"start\": 29150,\n \"end\": 29310,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39d3d661-0c36-4610-af24-57f2c1e48e7d\"\n },\n {\n \"id\": \"0ff62436-cfac-48a1-8ac4-fee28ada3982\",\n \"text\": \" pour\",\n \"start\": 26410,\n \"end\": 26530,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39d3d661-0c36-4610-af24-57f2c1e48e7d\"\n },\n {\n \"id\": \"12aa9dd3-6b2a-4773-9b61-15a0eb4cfb82\",\n \"text\": \" faire\",\n \"start\": 25790,\n \"end\": 25950,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"39d3d661-0c36-4610-af24-57f2c1e48e7d\"\n },\n {\n \"id\": 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Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0efba70a-a365-4ab0-81bd-4d3fe918ad48\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"a4fb8d4a-991c-460d-8b62-41ef8a9060e4\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"b39db8ec-ebce-49e0-93d1-119d0b34e4e8\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"edda22b2-46e2-4255-affb-21a030d40635\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n },\n {\n \"id\": \"fe64bf5c-8335-45c7-887e-18eddb8335b7\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\n }\n ]\n },\n {\n \"id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\",\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0585269a-8d44-4bf6-9599-185d06e50549\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"079670e5-d638-4afc-8c30-96639ceaeac1\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"12f2d951-8fef-46a4-be99-b7288c38e72b\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"280b8241-e62d-4147-8199-1cbabf1c3e36\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"2a72a109-ad67-46be-ba8f-19de8b31b469\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"4c7acc4e-e49e-48d0-b339-11d67c25b0d2\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"4d7c254f-4f86-495f-818a-10399d37996c\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"6706314c-ed4e-4558-a641-7811c72b0160\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"6ac2c0f7-a6e8-451c-8f6e-21121a99ffc1\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"75bd3c93-b345-4136-8209-c3922d95eb44\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"7c79c258-c392-4ba5-9363-1be834ddc14a\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"86d244f8-72c5-460a-b392-7be8e43a2c40\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"9c49c2e5-f956-4805-99bd-859a9a907f8a\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"a3d981a2-927d-4d82-b4b0-396260b29699\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"b78a3fcb-47f3-48a7-b305-956f841e383d\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"e3891d23-67fe-48cb-b401-7c87dfe4fd49\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n },\n {\n \"id\": \"f8ce7a73-44f7-4074-9fba-64bc797975bd\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\"\n }\n ]\n },\n {\n \"id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\",\n \"text\": \"D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\n \"start\": 49710,\n \"end\": 57310,\n \"duration\": 7600,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"03d5acf6-f10d-4bb5-bb07-4fa0282f5a0f\",\n \"text\": \" ce\",\n \"start\": 53770,\n \"end\": 53830,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"1eb98d83-8280-40e4-9184-de96c1fde8da\",\n \"text\": \" vous\",\n \"start\": 55710,\n \"end\": 55750,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"20916085-5bb6-49f8-b084-038ca3ce6bdf\",\n \"text\": \" informations,\",\n \"start\": 50990,\n \"end\": 51310,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": 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{\n \"id\": \"619a90a2-10b2-4739-bb4d-5a5119b8314a\",\n \"text\": \" détail\",\n \"start\": 54850,\n \"end\": 55130,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"64866064-6f0d-4cfa-8eed-1d564a0f1602\",\n \"text\": \" ?\",\n \"start\": 56870,\n \"end\": 57310,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"772a037a-58ff-4c2c-833d-08d0b061d0fa\",\n \"text\": \" monsieur\",\n \"start\": 51510,\n \"end\": 51670,\n \"duration\": 160,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"7f3c504b-e918-4521-a549-04a10c58212b\",\n \"text\": \" en\",\n \"start\": 54750,\n \"end\": 54850,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"8b14394e-e4e1-4f17-9082-7b03a96ca5b4\",\n \"text\": \" pourriez-vous\",\n \"start\": 54030,\n \"end\": 54290,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"8c69e48b-0924-4736-878d-9ee29754a317\",\n \"text\": \" vérifier\",\n \"start\": 52250,\n \"end\": 52530,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"8cc03e46-4723-4013-b204-e69fa415fde8\",\n \"text\": \" votre\",\n \"start\": 56230,\n \"end\": 56390,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"90e27fa1-b55a-4509-940f-e85a7cbd4cd3\",\n \"text\": \" internet\",\n \"start\": 56730,\n \"end\": 56870,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": 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\"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"9f2e3f5d-0d67-42f2-abaa-4fd13a1525a6\",\n \"text\": \" décrire\",\n \"start\": 54390,\n \"end\": 54550,\n \"duration\": 160,\n \"probability\": 0.89,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"a9dde61f-e115-4768-bc95-57351fd30f04\",\n \"text\": \" connexion\",\n \"start\": 56390,\n \"end\": 56730,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"aa21d678-da25-49a5-a8f0-eb754d417073\",\n \"text\": \" me\",\n \"start\": 54290,\n \"end\": 54390,\n \"duration\": 100,\n \"probability\": 0.74,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"b37a1dd2-9402-47dc-9ee6-2fb33cee9b6f\",\n \"text\": \" rencontrez\",\n \"start\": 55750,\n \"end\": 56110,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"c331e4c1-1ef9-4242-98f7-c880f5ee7bc5\",\n \"text\": \" Pendant\",\n \"start\": 53450,\n \"end\": 53770,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"cff6ca6c-ec24-4029-a120-03eac87439ac\",\n \"text\": \" temps,\",\n \"start\": 53830,\n \"end\": 53970,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"d2ee5e01-5395-4e1e-b977-bdd5809474e3\",\n \"text\": \" plus\",\n \"start\": 54550,\n \"end\": 54750,\n \"duration\": 200,\n \"probability\": 0.84,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"d867fc23-c8db-47c5-9773-95b2e0762312\",\n \"text\": \" merci\",\n \"start\": 50410,\n \"end\": 50650,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"e3a573a8-6ed4-45c8-a75a-4714dcb3a2f8\",\n \"text\": \" avec\",\n \"start\": 56110,\n \"end\": 56230,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"f8f080b2-01e5-48ab-9e9c-9bf9047bec90\",\n \"text\": \" Je\",\n \"start\": 52050,\n \"end\": 52190,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"fbeaf94f-df01-4499-9158-233233b1d91d\",\n \"text\": \" vais\",\n \"start\": 52190,\n \"end\": 52250,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n },\n {\n \"id\": \"ff4cb359-52c5-4315-b3e7-865919b7e0d2\",\n \"text\": \" problème\",\n \"start\": 55250,\n \"end\": 55530,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"76a35727-d4a6-4c93-b3d0-d326e88170f2\"\n }\n ]\n },\n {\n \"id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\",\n \"text\": \"revoir, merci\",\n \"start\": 166900,\n \"end\": 167380,\n \"duration\": 480,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"9e12eec9-504b-4bf7-9502-e09ae0efabd0\",\n \"text\": \" revoir,\",\n \"start\": 166900,\n \"end\": 167260,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\n },\n {\n \"id\": \"d6839b87-2c85-43ce-971f-6d692fb2d40e\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\n }\n ]\n },\n {\n \"id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0cff9686-a2fa-45a6-aa4d-e53b43251284\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1174f62a-c3b6-470b-944e-d4837fc89018\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1e04c290-c151-4e52-ba26-b0d2c1c4090b\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\n },\n {\n \"id\": \"1fa095a5-25e8-4e85-936d-1759f85840eb\",\n 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\n \"start\": 132920,\n \"end\": 164820,\n \"duration\": 31900,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"1707c40d-c013-45e9-b5ab-31ef10e4ea7d\",\n \"text\": \" si\",\n \"start\": 158420,\n \"end\": 158700,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\n },\n {\n \"id\": \"179f95a6-420e-4ebc-abe5-ec4dfa243c40\",\n \"text\": \" ?\",\n \"start\": 136840,\n \"end\": 136980,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\n },\n {\n \"id\": \"1854493f-77bf-41c6-8c4e-939ee320559d\",\n \"text\": \" créditer\",\n \"start\": 135000,\n \"end\": 135420,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": 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\"text\": \" me\",\n \"start\": 16960,\n \"end\": 17100,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"8e67b3b1-109a-4bdc-8cbf-cf861f0e2a50\",\n \"text\": \" je\",\n \"start\": 12580,\n \"end\": 12740,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"9e6dbfca-c7fe-4200-b234-61a18c3445f3\",\n \"text\": \" Oui,\",\n \"start\": 6000,\n \"end\": 6580,\n \"duration\": 580,\n \"probability\": 0.89,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"af0c7ef6-518f-4594-8620-53f0e21f7155\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"b0bc8975-50ef-492b-a97c-01b4632b1170\",\n \"text\": \" C'est\",\n \"start\": 17980,\n \"end\": 18500,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"b8f57aaf-8843-4bb5-91b1-93778ce16b83\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"ccdb89b5-cc24-4da2-9648-d83621156572\",\n \"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"cd232ef3-7f24-4ed0-9d65-7f3594598715\",\n \"text\": \" ma\",\n \"start\": 9660,\n \"end\": 9800,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d2bfedd2-ba3f-47c5-97dc-56a64bfca643\",\n \"text\": \" pas\",\n \"start\": 12920,\n \"end\": 13120,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d3026953-cf8f-43b0-9103-d24764b03052\",\n \"text\": \" 4G\",\n \"start\": 16440,\n \"end\": 16800,\n \"duration\": 360,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"d6b180c4-bf94-4be9-876e-2aa559e1dad3\",\n \"text\": \" chez\",\n \"start\": 15140,\n \"end\": 15340,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"da1f4ad3-8ab8-463e-9dd3-6020f2434353\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"db145a85-f275-4429-855b-c308925c2272\",\n \"text\": \" matin,\",\n \"start\": 12260,\n \"end\": 12460,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"ddf54b5d-8e7d-43f2-a71f-0be70f0ff44c\",\n \"text\": \" et\",\n \"start\": 15640,\n \"end\": 15880,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"dffd59a3-52e2-4a23-bba5-72058bafbcfb\",\n \"text\": \" ce\",\n \"start\": 19300,\n \"end\": 19460,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"e43b899c-644b-4b6a-8290-d305d1790839\",\n \"text\": \" un\",\n \"start\": 9040,\n \"end\": 9080,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"e76e9a2e-8365-4a68-8597-e2cb157cb773\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"ef92556d-e3fc-45d3-8cfa-55f0362442d1\",\n \"text\": \" mois-ci.\",\n \"start\": 19460,\n \"end\": 19800,\n \"duration\": 340,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"f4450449-9875-492a-ac49-6f8b0a3118ee\",\n \"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"f49b0c53-41b9-4d35-a458-9213e9d5400a\",\n \"text\": \" vous\",\n \"start\": 15340,\n \"end\": 15640,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"fcd11ef0-fc10-45f4-8194-be07b638e7d0\",\n \"text\": \" troisième\",\n \"start\": 18580,\n \"end\": 19040,\n \"duration\": 460,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n },\n {\n \"id\": \"fe212b46-515d-4c1d-9562-6bfec5e041ec\",\n \"text\": \" connecter\",\n \"start\": 13240,\n \"end\": 13680,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"b10e3d7f-6281-41a2-ac5b-4637f223793b\"\n }\n ]\n },\n {\n \"id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"a29d242d-a4ee-41af-a946-06dfdd73a95c\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n },\n {\n \"id\": \"e0401205-5f54-46ef-81b4-207fe46f3a61\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n },\n {\n \"id\": \"e894a05c-8ef0-4ce0-87ff-fe5cde7c24da\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"bf42940b-aef8-495a-a2b7-56af49a0192e\"\n }\n ]\n },\n {\n \"id\": \"d1232784-c095-4d05-bce5-849242d31cea\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0f2c8e82-0d38-4e60-82b1-d2e22fdc4c7a\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"100eb726-6f51-4788-afe6-6537494b1818\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"21c9a79f-8811-47d5-8f19-db5e69a86dec\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"2f749798-7a82-435e-ab98-a166891ddd52\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"5585c49d-6234-4fab-b56a-23c3652f7f5e\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"68200f1e-4bf9-49fb-886a-f5c8d6e2cc15\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"6b312a11-b6e9-4ecb-9b6c-a91caeb92d73\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"82f46681-bddb-43c2-81d4-848063a48911\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"91d2e627-7bf2-458b-a631-0817dff318f9\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"94daed7a-747f-41bc-8364-680c70b94a88\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"96106463-6f5c-4e06-9f72-571ab334d4bf\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"aaf5ec05-73cc-47b0-a934-37f369de3211\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"aafb695e-aaa9-4c71-b197-d2cb05ac6213\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"b743dd23-b4e6-4cc6-98c8-6940a55089a6\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"e32825cf-f012-43f6-b0f3-338769a4b63b\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"e3c7c9f8-36da-4c1f-bab5-9f9e32caf0f4\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n },\n {\n \"id\": \"f62dea9d-2758-4cc5-8a25-e0bb68da255e\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\n }\n ]\n },\n {\n \"id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\",\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0d61bf5c-e6f7-4730-993f-0c33596a660e\",\n \"text\": \" internet,\",\n \"start\": 123270,\n \"end\": 123510,\n \"duration\": 240,\n \"probability\": 0.4,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"0e9c7443-c479-4110-a6b4-af81fe4b8659\",\n \"text\": \" Pour\",\n \"start\": 121970,\n \"end\": 122330,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"111d4eef-d17c-4432-82f7-9cebe426829c\",\n \"text\": \" votre\",\n \"start\": 127510,\n \"end\": 127970,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"11af38cd-cf66-4b80-ad8b-b05f0feb1c40\",\n \"text\": \" puis-je\",\n \"start\": 123810,\n \"end\": 124390,\n \"duration\": 580,\n \"probability\": 0.65,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2034b998-d9db-4e65-91c4-80171027ad13\",\n \"text\": \" pallier\",\n \"start\": 122330,\n \"end\": 122710,\n \"duration\": 380,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"23ded827-7d35-4566-864f-c648c818d22d\",\n \"text\": \" panne\",\n \"start\": 127970,\n \"end\": 128229,\n \"duration\": 259,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"28d05d50-a233-407d-9c27-21146d18006f\",\n \"text\": \" ce\",\n \"start\": 124990,\n \"end\": 125090,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2c45553c-60e4-459a-8bc1-4254409d4624\",\n \"text\": \" ce\",\n \"start\": 117730,\n \"end\": 117890,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"2ec185f8-6272-4ca8-838e-ee0947914895\",\n \"text\": \" d'ici\",\n \"start\": 117530,\n \"end\": 117730,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"3081b55a-8258-492e-8c52-f2fc42aa7d88\",\n \"text\": \" vous\",\n \"start\": 118230,\n \"end\": 118330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\n },\n {\n \"id\": \"41266476-1e88-4dca-a97f-b49a338cc166\",\n \"text\": \" pendant\",\n \"start\": 124850,\n \"end\": 124990,\n \"duration\": 140,\n \"probability\": 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\"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"88153664-2093-4d92-ba46-06007d2bc9ce\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"9a6ce182-0752-43d8-acdf-8b64ef9bca29\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"9fd237f1-1911-43a2-8c21-17ef017f2bbc\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"a5c4b142-75d1-4d64-ad54-26c76f21d527\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"b5ea2b03-64f5-4c0d-9099-e3ea45f653ae\",\n \"text\": \" 6.\",\n \"start\": 38830,\n \"end\": 39630,\n \"duration\": 800,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"c007804b-ada6-40c8-a682-41137a70c6dd\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ca11e6c3-5f77-40ae-a304-17abdd456d66\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"d4ebff45-28d9-4699-a859-a11017b5027f\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ee0cf641-5691-4a52-920e-262ce3d62109\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n },\n {\n \"id\": \"ee5652dd-bf7d-4f77-b713-40cf2c56d369\",\n \"text\": \" 92\",\n \"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\n }\n ]\n }\n ]\n },\n \"ai-insights\": {\n \"summary\": [\n {\n \"id\": \"3fedea81-869b-4804-a16c-505270eaec99\",\n \"text\": \"L'appel a pour sujet la connexion internet d'un client, M. Alain Dupont, qui rencontre des difficultés à se connecter depuis ce matin. L'agent s'excuse et vérifie l'état du compte et de la box. Après constatation d'un problème technique, un ticket est créé pour informer les équipes techniques. Le client accepte une extension de data mobile en attendant la résolution du problème.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"title\": [\n {\n \"id\": \"587383db-6f17-4960-bc50-9a05cc649fbe\",\n \"text\": \"Problème de connexion internet client - Vérification état compte & box, création ticket, extension data mobile\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"step-by-step-summary\": [\n {\n \"id\": \"ac4db825-7c1b-4bc2-aa8d-8d454ed52035\",\n \"text\": \"L'appel débute par une salutation et présentation de l'agent, suivi du client, M. Alain Dupont, qui exprime son problème : il ne peut plus se connecter à internet avec sa box depuis ce matin.\\\\n-L'agent s'excuse pour le désagrément et demande les informations nécessaires pour vérifier l'état du compte et de la box. Le client fournit son numéro de compte (14 15 92 6) et l'identifiant de sa box (29 97 92 45 8).\\\\n-L'agent vérifie les informations, pendant ce temps le client décrit plus en détail son problème : la connexion a été interrompue brusquement et il n'a pas réussi à la rétablir après plusieurs redémarrages.\\\\n-L'agent constate un problème technique, crée un ticket pour informer les équipes techniques. Il demande au client de redémarrer une dernière fois sa box pendant ce temps-là et lui donne son numéro de suivi (343A).\\\\n-L'agent propose une extension de data mobile en attendant la résolution du problème, que le client accepte. L'agent crédite 200 gigas sur le numéro fourni par le client (06 17) et clôt l'appel.\",\n \"object\": [\n \"L'appel débute par une salutation et présentation de l'agent, suivi du client, M. Alain Dupont, qui exprime son problème : il ne peut plus se connecter à internet avec sa box depuis ce matin.\",\n \"L'agent s'excuse pour le désagrément et demande les informations nécessaires pour vérifier l'état du compte et de la box. Le client fournit son numéro de compte (14 15 92 6) et l'identifiant de sa box (29 97 92 45 8).\",\n \"L'agent vérifie les informations, pendant ce temps le client décrit plus en détail son problème : la connexion a été interrompue brusquement et il n'a pas réussi à la rétablir après plusieurs redémarrages.\",\n \"L'agent constate un problème technique, crée un ticket pour informer les équipes techniques. Il demande au client de redémarrer une dernière fois sa box pendant ce temps-là et lui donne son numéro de suivi (343A).\",\n \"L'agent propose une extension de data mobile en attendant la résolution du problème, que le client accepte. L'agent crédite 200 gigas sur le numéro fourni par le client (06 17) et clôt l'appel.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ]\n },\n \"tags\": [\n \"création_ticket\",\n \"extension_data_mobile\",\n \"probleme_connexion\",\n \"vérification_compte\"\n ]\n }\n }\n}"}],"_postman_id":"84053b9e-7a1d-4f85-8896-20f5904ce088"}],"id":"fbaed23a-07b9-4a12-9722-dfbd245305b5","_postman_id":"fbaed23a-07b9-4a12-9722-dfbd245305b5","description":""}],"id":"24c3c687-66f3-4358-9213-80a7819f655f","_postman_id":"24c3c687-66f3-4358-9213-80a7819f655f","description":""},{"name":"Extract the call reason","item":[{"name":"Extract the call reason from previously transcribed audio","item":[{"name":"Extract the call reason from previously transcribed audio","id":"3f021ce9-843b-4f0d-bc7b-d6db987817b1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"task\": \"ai-insight\",\n \"insight_task\": \"call-reason-extraction\",\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"\n\nWebHook callback reception on successful call reason extraction
\nExtract the call reason from previously transcribed audio, and receive a webhook callback (POST request) on successful call reason extraction, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call reason extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"d28c7c8b-9898-4fad-9596-f3c2dac21e46","name":"Get call reason extraction status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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Je vais faire de mon mieux pour vous aider. 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\"duration\": 440,\n \"probability\": 0.93,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"e3a3d654-e89d-46a4-b053-b3c896629ab4\",\n \"text\": \" numéro\",\n \"start\": 28810,\n \"end\": 29150,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"e8303f51-c372-44dd-b4e2-0ed4183da3ef\",\n \"text\": \" des\",\n \"start\": 24230,\n \"end\": 24330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"e8c7139c-1267-45a1-b654-e2f9d23922b7\",\n \"text\": \" vous\",\n \"start\": 31230,\n \"end\": 31310,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"f05150ac-87c1-496f-b9df-11cf2eebee4b\",\n \"text\": \" rencontrez\",\n \"start\": 23870,\n \"end\": 24230,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"f20fe6d4-0df6-46df-bd7e-5c447c4891da\",\n \"text\": \" pour\",\n \"start\": 26410,\n \"end\": 26530,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"fc3ff383-23d5-42c6-a307-9af9293ab200\",\n \"text\": \" je\",\n \"start\": 22890,\n \"end\": 22970,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n }\n ]\n },\n {\n \"id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\",\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\n \"start\": 140920,\n \"end\": 145960,\n \"duration\": 5040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"19a7ff2d-083a-480a-b3d6-f2b60ee73012\",\n \"text\": \" Oui,\",\n \"start\": 142160,\n \"end\": 142700,\n \"duration\": 540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"40722f33-f034-4fed-8cb4-b16dc714123c\",\n \"text\": \" sera\",\n \"start\": 143440,\n \"end\": 143820,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"4cb1dc86-7bed-4620-b24e-339f80bb0729\",\n \"text\": \" le\",\n \"start\": 143820,\n \"end\": 144140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"d58a9458-cec1-4486-aae1-cff36a11ff12\",\n \"text\": \" 06\",\n \"start\": 144140,\n \"end\": 144880,\n \"duration\": 740,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"dd1a9bac-7b56-4623-88fb-ce0cd0fb9181\",\n \"text\": \" magnifique.\",\n \"start\": 141500,\n \"end\": 141920,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"ed22cf26-93bc-42e3-91bd-eccd36179707\",\n \"text\": \" 17\",\n \"start\": 144880,\n \"end\": 145960,\n \"duration\": 1080,\n \"probability\": 0.57,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"edcaf96e-d509-41c5-b980-3410f748680d\",\n \"text\": \" Ah,\",\n \"start\": 140920,\n \"end\": 141480,\n \"duration\": 560,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"f8461ee1-acca-48cc-af23-67215559c7a6\",\n \"text\": \" ça\",\n \"start\": 142820,\n \"end\": 143440,\n \"duration\": 620,\n \"probability\": 0.63,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n }\n ]\n },\n {\n \"id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"08f224db-1e73-499b-987d-cbe073429832\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"0ed28a45-721f-408c-b245-dfa8e9d5ffdf\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"282ad1d4-0a39-4d0d-87be-c7e565898636\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"2e25f222-cde8-45fa-86f0-7360a4eb6d4d\",\n \"text\": \" 45\",\n \"start\": 46060,\n 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47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"8b974e79-380b-4897-9eba-ce2d9ddaa335\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"8bcbfc7f-cced-490b-a26d-6954e72bd34a\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"97e39cf9-5597-4286-bca0-443f92a4a722\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"9a090988-c158-41d9-9dd7-240b861a30e9\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"9a30ded2-c9be-4057-96a2-7bf497a9dd02\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"a585e687-cee6-4579-9e5e-528bac198cd2\",\n \"text\": \" ma\",\n \"start\": 41660,\n \"end\": 41800,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"b535d439-25e4-49aa-b159-f71984c6e85c\",\n \"text\": \" numéro\",\n \"start\": 34210,\n \"end\": 34470,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"de4a0e09-c07e-437d-aab9-df91b0dae274\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"dec03a87-9504-4692-b25b-62507451f901\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"eff9c5a8-fd42-4254-ad46-a9fa4ea27b8e\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n }\n ]\n },\n {\n \"id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\",\n \"text\": \"Merci, au revoir.\",\n \"start\": 164680,\n \"end\": 166040,\n \"duration\": 1360,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"7907aa07-61d5-48b8-831b-6333ea8d8f3e\",\n \"text\": \" au\",\n \"start\": 165460,\n \"end\": 165760,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\n },\n {\n \"id\": \"dc5b41d4-83b7-4d5a-bdc0-15b436b91036\",\n \"text\": \" revoir.\",\n \"start\": 165760,\n \"end\": 166040,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\n },\n {\n \"id\": \"f09313ea-cc3b-45c8-87d3-7570a5fa2ee1\",\n \"text\": \" Merci,\",\n \"start\": 164680,\n \"end\": 165240,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\n }\n ]\n },\n {\n \"id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\",\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0668c730-6be2-4cd6-b601-ee1af2d698bb\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"16fa2364-51a1-4d2b-8b81-b83aa172b18a\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"1fe99bac-34e5-4e65-a94e-68c9ce2271bf\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"2ac3e499-f3c8-4b92-bd6b-d4cdd88c7060\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"2d580d40-e4c0-4eef-a1f6-e8bf6d2f1a92\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"37933fd3-5a34-4155-8de2-59306641c7d4\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"39a57ec5-f97d-4aee-8c8f-26beb732158c\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"3a6a00a8-b74e-4633-a931-b8befe8fcce2\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"3b5089e8-f151-4506-a5ef-d4a2dc697afb\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"4b1518e1-5bde-4ce0-be39-2a5eb4f731ef\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"523e17c1-8231-4573-94f3-4a298ee11bc4\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"6cb70e2f-8486-44f3-ae5a-3859ae2593d6\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"9b962ad0-f374-4989-834c-39b0d6dbfc37\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"bb98b557-9e92-4e1d-ae63-e1c403624276\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"c3ac6ca0-45d1-4038-9009-ccb4dd85056e\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"cf505cb9-a490-4f11-8a40-833b5694403a\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"f42c41c1-197e-45c4-b307-e538e3423ee4\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n }\n ]\n },\n {\n \"id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"1eba6b75-d821-475e-80cc-bbcd4d944769\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"2de9ccf8-f037-47aa-aab3-7b4b66691e96\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3495bcb3-a5c2-4ccc-9454-ed925ac8db5c\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3af6e037-37ee-43f5-987d-88e00f313be1\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3c3eed1c-bff2-43ef-a9b4-3571673b3f13\",\n \"text\": \" je\",\n \"start\": 63800,\n \"end\": 64120,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3d70a6a2-9ff6-4c1d-962b-8dc3e5303c9d\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"4216945d-a1a5-4fcd-93de-89530e628329\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"519f7367-39a0-448f-8d92-56097a174d2a\",\n \"text\": \" pas\",\n \"start\": 64340,\n \"end\": 64540,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"53c729fd-6221-426f-bbc9-476ab456c376\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"56a0e378-e11b-46ee-a9a3-0216784941f6\",\n \"text\": \" Mais\",\n \"start\": 68160,\n \"end\": 68240,\n \"duration\": 80,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"5ab67ca9-365c-43ff-897f-d175425edf6f\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"610d08db-d429-473d-85b4-d3c1dc315322\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"869155b8-5a0b-450e-9149-8c23a2a97ef8\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"962b9d11-00bd-414d-a526-757f65abd8c9\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a154b697-7d2f-423e-a3d2-351fafa557c5\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a241fd05-e9ff-426b-b5f5-f86a6e22c30c\",\n \"text\": \" rétablir.\",\n \"start\": 64680,\n \"end\": 65180,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a5b02498-7cae-4c09-84bf-f07aed48bc4d\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a68b063a-9504-4c5f-b463-62a376b3cd5e\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a739bdc5-1856-40d7-b3d9-5fbb0172cac2\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a7feabad-7ec0-4d08-8f85-40bb93959ef0\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"ae4dfe8e-4ce3-4cb8-8a50-85c7b7d15bea\",\n \"text\": \" brusquement\",\n \"start\": 62000,\n \"end\": 62580,\n \"duration\": 580,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"aebb150a-3281-421f-9ddf-7dbf67d43286\",\n \"text\": \" résolu\",\n \"start\": 68720,\n \"end\": 69080,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b012bcdc-d57a-42bd-bee6-6a37f63e4277\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b1a5aa77-bdba-4f2f-8e34-59d9bafbbe95\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b8f91450-900f-49eb-85b5-772310ce75d9\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"bac32f30-246c-4d22-ba9f-ff034e57c512\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"c1357851-ca5e-4424-8ab1-0426d03973cf\",\n \"text\": \" interrompue\",\n \"start\": 61400,\n \"end\": 62000,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"c40a54af-da06-4807-829c-0e96f72db30c\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"cb78c39e-3415-4a79-967a-cbf36d40e37b\",\n \"text\": \" fois,\",\n \"start\": 67060,\n \"end\": 67400,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"d4098c53-2cae-48d9-aa04-09a8b8b7caf0\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"d643cd4a-d646-4032-92c1-98cbf70a95cf\",\n \"text\": \" la\",\n \"start\": 64620,\n \"end\": 64680,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"db04d712-9799-4ad2-8ed8-d04283988f17\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e3df14d0-383f-49be-b6e5-eb7e0524beff\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e4b235de-350d-4b2e-a140-1cbde8b91e1e\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e749dd2e-a9a3-468a-a362-d741151e5ab5\",\n \"text\": \" redémarré\",\n \"start\": 65920,\n \"end\": 66380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n }\n ]\n },\n {\n \"id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0088fc1c-4e77-43ea-8f26-3b26cf84f9b7\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"099eec9f-7670-4ae3-8251-20866e76450e\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"0d6e5b14-0167-4224-9594-91d421ea3f6a\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"17892c81-c615-42a3-8a0e-d5280fa28fd3\",\n \"text\": \" box\",\n \"start\": 107180,\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"034f5cab-4272-4c77-8e23-e5dfe3617979\",\n \"text\": \" peu\",\n \"start\": 119290,\n \"end\": 119430,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"0919aa2c-b3b3-48e2-bd9d-f15068050e2d\",\n \"text\": \" merci\",\n \"start\": 110950,\n \"end\": 111130,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"0e1716f6-b8bc-48b9-b4db-93b0ec9b0a3c\",\n \"text\": \" soit\",\n \"start\": 128229,\n \"end\": 128330,\n \"duration\": 101,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\n \"start\": 132920,\n \"end\": 164820,\n \"duration\": 31900,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"033ab144-c8ee-4ad3-a076-48d51ec48f4d\",\n \"text\": \" data\",\n \"start\": 136560,\n \"end\": 136840,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n },\n {\n \"id\": \"0994595f-a09f-4e14-9b81-55a17d917e83\",\n \"text\": \" D'accord,\",\n \"start\": 140240,\n \"end\": 155160,\n \"duration\": 14920,\n \"probability\": 0.89,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n },\n {\n \"id\": \"0be06a0a-4d16-487a-a32e-849984ec3128\",\n \"text\": \" la\",\n \"start\": 135420,\n \"end\": 136560,\n \"duration\": 1140,\n \"probability\": 1,\n 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du\",\n \"start\": 160760,\n \"end\": 160860,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n },\n {\n \"id\": \"eb8632ec-b0cc-4178-bc6c-f049da84e65c\",\n \"text\": \" donner\",\n \"start\": 134160,\n \"end\": 134300,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n },\n {\n \"id\": \"f92b55bb-2eb5-4b6d-acb0-2e240f564a01\",\n \"text\": \" sur\",\n \"start\": 134680,\n \"end\": 134840,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n },\n {\n \"id\": \"f9f68fd8-0793-4796-8557-2a6b542b27fa\",\n \"text\": \" ultérieurement\",\n \"start\": 159460,\n \"end\": 160080,\n \"duration\": 620,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\n }\n ]\n },\n {\n \"id\": 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\",\n \"start\": 6000,\n \"end\": 21460,\n \"duration\": 15460,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"00504450-3d18-4d8a-853e-e5b2378e0bec\",\n \"text\": \" C'est\",\n \"start\": 20180,\n \"end\": 20700,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"01d7c80d-e9fc-4d83-8977-8b434ba7858d\",\n \"text\": \" n'arrive\",\n \"start\": 12740,\n \"end\": 12920,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"023038a5-d7d9-4c8f-9ad1-c02788d996d6\",\n \"text\": \" client\",\n \"start\": 14840,\n \"end\": 15140,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"0289acbf-fb75-4c68-b791-6afa8d59733e\",\n \"text\": \" troisième\",\n \"start\": 18580,\n 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\"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"4aa08919-2896-4825-8b5d-0b94bd94b157\",\n \"text\": \" je\",\n \"start\": 12580,\n \"end\": 12740,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"4c3d33a4-fc61-46d6-b3ec-0f9308e22d70\",\n \"text\": \" ma\",\n \"start\": 9660,\n \"end\": 9800,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"58260903-48e2-4191-a60a-6ca2a18095b1\",\n \"text\": \" pour\",\n \"start\": 16800,\n \"end\": 16960,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"582e974a-2766-4b9d-8ff4-945fe0783618\",\n 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\"6d72528f-1c64-4264-b27f-05c177706bcb\",\n \"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"7152f293-efcf-4925-874f-7e7c6c74cfd5\",\n \"text\": \" avec\",\n \"start\": 9380,\n \"end\": 9660,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"7ffefcdc-778f-4d33-bb49-758e593fe35d\",\n \"text\": \" connecter\",\n \"start\": 13240,\n \"end\": 13680,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"8090721c-164c-420f-8051-33b537f5eb35\",\n \"text\": \" bonjour.\",\n \"start\": 6680,\n \"end\": 7120,\n \"duration\": 440,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"865388ed-94d8-4a13-80ab-3622ab11d930\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"8bc93087-e973-4b14-ba80-b2e682853992\",\n \"text\": \" vous\",\n \"start\": 15340,\n \"end\": 15640,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"98cd281e-0446-4e77-8da3-14fbc795e4b9\",\n \"text\": \" Alain\",\n \"start\": 7320,\n \"end\": 7720,\n \"duration\": 400,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"9c624087-d40f-4751-a284-d2c7c9a11d57\",\n \"text\": \" 4G\",\n \"start\": 16440,\n \"end\": 16800,\n \"duration\": 360,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"a5dcd30b-a0d9-48c6-a2ed-1c11e04fc821\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"ac4aa584-cce8-4ce6-8187-74fa757f5d3e\",\n \"text\": \" internet.\",\n \"start\": 9960,\n \"end\": 10220,\n \"duration\": 260,\n \"probability\": 0.4,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"b52d35a9-f0da-4609-92b6-8a4bda918223\",\n \"text\": \" j'utilise\",\n \"start\": 15880,\n \"end\": 16320,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"b8852829-957a-4e1e-924a-0ffabbc223a9\",\n \"text\": \" me\",\n \"start\": 13220,\n \"end\": 13240,\n \"duration\": 20,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"bbb4fcc7-06ea-4b5e-8e4a-2bf039ae4769\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"bc475410-2181-40cd-aa7f-f75ae7b8fb92\",\n \"text\": \" à\",\n \"start\": 8039,\n \"end\": 8180,\n \"duration\": 141,\n \"probability\": 0.76,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"ca3589cc-cb9b-48f8-924a-ece5478a93e9\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"df4998d1-7ee5-469e-ae48-56573b130e54\",\n \"text\": \" et\",\n \"start\": 15640,\n \"end\": 15880,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"e382cb9c-da5a-49e7-95bc-02e6a81f1db0\",\n \"text\": \" un\",\n \"start\": 9040,\n \"end\": 9080,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"e489e8b1-81fc-4c11-b038-6dd2253790c7\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"f08068c3-9cf5-429b-bcef-9c1d37f17b2e\",\n \"text\": \" Oui,\",\n \"start\": 6000,\n \"end\": 6580,\n \"duration\": 580,\n \"probability\": 0.89,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"f38636e4-bbcc-4fac-ad8c-8c3632d57913\",\n \"text\": \" chez\",\n \"start\": 15140,\n \"end\": 15340,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"f3ec84a4-da16-4d17-a2e9-d40d70a0b9f9\",\n \"text\": \" Je\",\n \"start\": 14260,\n \"end\": 14640,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"fbb61ea7-932d-42f4-a0ae-012be365a56d\",\n \"text\": \" à\",\n \"start\": 13120,\n \"end\": 13220,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n }\n ]\n },\n {\n \"id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0873ed0a-06ef-404f-b272-91a3f45d426f\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"099fb973-15cc-40ab-8397-e9c493704ae5\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"0aa87cbd-754a-482d-a03d-2a23461d0471\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"0b093b5a-23d7-4990-8a38-bffad85336b6\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"0e114c65-41f9-431a-adf2-3ceefd92c6e3\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"0e3e0454-c082-41c8-ad97-7dce29bef717\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"1390d7da-f810-4ac6-996a-d63f8bb75078\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n 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J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. 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Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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\"end\": 24230,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"f20fe6d4-0df6-46df-bd7e-5c447c4891da\",\n \"text\": \" pour\",\n \"start\": 26410,\n \"end\": 26530,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n },\n {\n \"id\": \"fc3ff383-23d5-42c6-a307-9af9293ab200\",\n \"text\": \" je\",\n \"start\": 22890,\n \"end\": 22970,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\n }\n ]\n },\n {\n \"id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\",\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\n \"start\": 140920,\n \"end\": 145960,\n \"duration\": 5040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"19a7ff2d-083a-480a-b3d6-f2b60ee73012\",\n \"text\": \" Oui,\",\n \"start\": 142160,\n \"end\": 142700,\n \"duration\": 540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"40722f33-f034-4fed-8cb4-b16dc714123c\",\n \"text\": \" sera\",\n \"start\": 143440,\n \"end\": 143820,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"4cb1dc86-7bed-4620-b24e-339f80bb0729\",\n \"text\": \" le\",\n \"start\": 143820,\n \"end\": 144140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"d58a9458-cec1-4486-aae1-cff36a11ff12\",\n \"text\": \" 06\",\n \"start\": 144140,\n \"end\": 144880,\n \"duration\": 740,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"dd1a9bac-7b56-4623-88fb-ce0cd0fb9181\",\n \"text\": \" magnifique.\",\n \"start\": 141500,\n \"end\": 141920,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"ed22cf26-93bc-42e3-91bd-eccd36179707\",\n \"text\": \" 17\",\n \"start\": 144880,\n \"end\": 145960,\n \"duration\": 1080,\n \"probability\": 0.57,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"edcaf96e-d509-41c5-b980-3410f748680d\",\n \"text\": \" Ah,\",\n \"start\": 140920,\n \"end\": 141480,\n \"duration\": 560,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n },\n {\n \"id\": \"f8461ee1-acca-48cc-af23-67215559c7a6\",\n \"text\": \" ça\",\n \"start\": 142820,\n \"end\": 143440,\n \"duration\": 620,\n \"probability\": 0.63,\n \"speaker\": \"first\",\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\n }\n ]\n },\n {\n \"id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"08f224db-1e73-499b-987d-cbe073429832\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"0ed28a45-721f-408c-b245-dfa8e9d5ffdf\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"282ad1d4-0a39-4d0d-87be-c7e565898636\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\n },\n {\n \"id\": \"2e25f222-cde8-45fa-86f0-7360a4eb6d4d\",\n \"text\": \" 45\",\n \"start\": 46060,\n 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Comment puis-je vous aider aujourd'hui ?\",\n \"start\": 940,\n \"end\": 5520,\n \"duration\": 4580,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0668c730-6be2-4cd6-b601-ee1af2d698bb\",\n \"text\": \" Diabolo\",\n \"start\": 3260,\n \"end\": 3520,\n \"duration\": 260,\n \"probability\": 0.77,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"16fa2364-51a1-4d2b-8b81-b83aa172b18a\",\n \"text\": \" aujourd'hui\",\n \"start\": 4620,\n \"end\": 5000,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"1fe99bac-34e5-4e65-a94e-68c9ce2271bf\",\n \"text\": \" Comment\",\n \"start\": 3980,\n \"end\": 4140,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"2ac3e499-f3c8-4b92-bd6b-d4cdd88c7060\",\n \"text\": \" vous\",\n \"start\": 4360,\n \"end\": 4440,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"2d580d40-e4c0-4eef-a1f6-e8bf6d2f1a92\",\n \"text\": \" avec\",\n \"start\": 2840,\n \"end\": 2940,\n \"duration\": 100,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"37933fd3-5a34-4155-8de2-59306641c7d4\",\n \"text\": \" Telecom.\",\n \"start\": 3520,\n \"end\": 3900,\n \"duration\": 380,\n \"probability\": 0.6,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"39a57ec5-f97d-4aee-8c8f-26beb732158c\",\n \"text\": \" vous\",\n \"start\": 1900,\n \"end\": 2040,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"3a6a00a8-b74e-4633-a931-b8befe8fcce2\",\n \"text\": \" pour\",\n \"start\": 3140,\n \"end\": 3260,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"3b5089e8-f151-4506-a5ef-d4a2dc697afb\",\n \"text\": \" ?\",\n \"start\": 5000,\n \"end\": 5520,\n \"duration\": 520,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"4b1518e1-5bde-4ce0-be39-2a5eb4f731ef\",\n \"text\": \" aider\",\n \"start\": 4440,\n \"end\": 4620,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"523e17c1-8231-4573-94f3-4a298ee11bc4\",\n \"text\": \" êtes\",\n \"start\": 2040,\n \"end\": 2180,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"6cb70e2f-8486-44f3-ae5a-3859ae2593d6\",\n \"text\": \" en\",\n \"start\": 2180,\n \"end\": 2300,\n \"duration\": 120,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"9b962ad0-f374-4989-834c-39b0d6dbfc37\",\n \"text\": \" bonjour,\",\n \"start\": 1480,\n \"end\": 1840,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"bb98b557-9e92-4e1d-ae63-e1c403624276\",\n \"text\": \" André\",\n \"start\": 2940,\n \"end\": 3140,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"c3ac6ca0-45d1-4038-9009-ccb4dd85056e\",\n \"text\": \" communicateur\",\n \"start\": 2300,\n \"end\": 2840,\n \"duration\": 540,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"cf505cb9-a490-4f11-8a40-833b5694403a\",\n \"text\": \" Oui,\",\n \"start\": 940,\n \"end\": 1440,\n \"duration\": 500,\n \"probability\": 0.91,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n },\n {\n \"id\": \"f42c41c1-197e-45c4-b307-e538e3423ee4\",\n \"text\": \" puis-je\",\n \"start\": 4140,\n \"end\": 4360,\n \"duration\": 220,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\n }\n ]\n },\n {\n \"id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"1eba6b75-d821-475e-80cc-bbcd4d944769\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"2de9ccf8-f037-47aa-aab3-7b4b66691e96\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3495bcb3-a5c2-4ccc-9454-ed925ac8db5c\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3af6e037-37ee-43f5-987d-88e00f313be1\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3c3eed1c-bff2-43ef-a9b4-3571673b3f13\",\n \"text\": \" je\",\n \"start\": 63800,\n \"end\": 64120,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"3d70a6a2-9ff6-4c1d-962b-8dc3e5303c9d\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"4216945d-a1a5-4fcd-93de-89530e628329\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"519f7367-39a0-448f-8d92-56097a174d2a\",\n \"text\": \" pas\",\n \"start\": 64340,\n \"end\": 64540,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"53c729fd-6221-426f-bbc9-476ab456c376\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"56a0e378-e11b-46ee-a9a3-0216784941f6\",\n \"text\": \" Mais\",\n \"start\": 68160,\n \"end\": 68240,\n \"duration\": 80,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"5ab67ca9-365c-43ff-897f-d175425edf6f\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"610d08db-d429-473d-85b4-d3c1dc315322\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"869155b8-5a0b-450e-9149-8c23a2a97ef8\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"962b9d11-00bd-414d-a526-757f65abd8c9\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a154b697-7d2f-423e-a3d2-351fafa557c5\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a241fd05-e9ff-426b-b5f5-f86a6e22c30c\",\n \"text\": \" rétablir.\",\n \"start\": 64680,\n \"end\": 65180,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a5b02498-7cae-4c09-84bf-f07aed48bc4d\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a68b063a-9504-4c5f-b463-62a376b3cd5e\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a739bdc5-1856-40d7-b3d9-5fbb0172cac2\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"a7feabad-7ec0-4d08-8f85-40bb93959ef0\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"ae4dfe8e-4ce3-4cb8-8a50-85c7b7d15bea\",\n \"text\": \" brusquement\",\n \"start\": 62000,\n \"end\": 62580,\n \"duration\": 580,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"aebb150a-3281-421f-9ddf-7dbf67d43286\",\n \"text\": \" résolu\",\n \"start\": 68720,\n \"end\": 69080,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b012bcdc-d57a-42bd-bee6-6a37f63e4277\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b1a5aa77-bdba-4f2f-8e34-59d9bafbbe95\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"b8f91450-900f-49eb-85b5-772310ce75d9\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"bac32f30-246c-4d22-ba9f-ff034e57c512\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"c1357851-ca5e-4424-8ab1-0426d03973cf\",\n \"text\": \" interrompue\",\n \"start\": 61400,\n \"end\": 62000,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"c40a54af-da06-4807-829c-0e96f72db30c\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"cb78c39e-3415-4a79-967a-cbf36d40e37b\",\n \"text\": \" fois,\",\n \"start\": 67060,\n \"end\": 67400,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"d4098c53-2cae-48d9-aa04-09a8b8b7caf0\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"d643cd4a-d646-4032-92c1-98cbf70a95cf\",\n \"text\": \" la\",\n \"start\": 64620,\n \"end\": 64680,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"db04d712-9799-4ad2-8ed8-d04283988f17\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e3df14d0-383f-49be-b6e5-eb7e0524beff\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e4b235de-350d-4b2e-a140-1cbde8b91e1e\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n },\n {\n \"id\": \"e749dd2e-a9a3-468a-a362-d741151e5ab5\",\n \"text\": \" redémarré\",\n \"start\": 65920,\n \"end\": 66380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\n }\n ]\n },\n {\n \"id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0088fc1c-4e77-43ea-8f26-3b26cf84f9b7\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"099eec9f-7670-4ae3-8251-20866e76450e\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"0d6e5b14-0167-4224-9594-91d421ea3f6a\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"17892c81-c615-42a3-8a0e-d5280fa28fd3\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"1e7d416a-6f9b-42e1-aade-62c96f4fbc5f\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"1ed3b322-a65c-4ec6-955b-4ac48fbce7d9\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"65e385e5-64b8-472e-8f93-177e3fc1b49c\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"68a30793-a4b7-4aa5-9fdd-648b4d31c576\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"7274e5ec-b451-4a59-bb48-1c6bf48b07d1\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"78411bce-7f5f-4539-97b2-46360ed013ed\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"95348815-2431-4160-976c-b7f253d8845b\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"9e00699c-1697-47d9-ba01-6850333d76b1\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"9f163d6d-44e2-4e30-a514-c3a724b41ec6\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"aaa38d80-c1d4-4e91-bf88-b0a9495edee6\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"b81ce638-aa3e-4495-a7ee-1f1d2685b33a\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"cdd49122-06e4-4bbb-a6f9-f2f06afd06c3\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n },\n {\n \"id\": \"d71535dd-8a9b-42d3-b436-3c8bd1578612\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\n }\n ]\n },\n {\n \"id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"51990be8-6c46-48b3-95da-e56e1dd0e3bf\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\"\n },\n {\n \"id\": \"7b0b92c3-0724-4bc6-95ab-b0922d97979d\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\"\n },\n {\n \"id\": \"e265a11b-2f2a-4c0e-a99c-04e3cd6a70ed\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\"\n }\n ]\n },\n {\n \"id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\",\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\n \"start\": 110310,\n \"end\": 128870,\n \"duration\": 18560,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"034f5cab-4272-4c77-8e23-e5dfe3617979\",\n \"text\": \" peu\",\n \"start\": 119290,\n \"end\": 119430,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"0919aa2c-b3b3-48e2-bd9d-f15068050e2d\",\n \"text\": \" merci\",\n \"start\": 110950,\n \"end\": 111130,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"0e1716f6-b8bc-48b9-b4db-93b0ec9b0a3c\",\n \"text\": \" soit\",\n \"start\": 128229,\n \"end\": 128330,\n \"duration\": 101,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"167fa62a-b1e1-4367-a6d2-fda976008763\",\n \"text\": \" viendra\",\n \"start\": 117270,\n \"end\": 117530,\n \"duration\": 260,\n \"probability\": 0.9,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"17208373-0ce3-46f0-a994-6d40fdbd0547\",\n \"text\": \" vous\",\n \"start\": 118230,\n \"end\": 118330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"1b973ec7-ead4-47dc-b569-d7777ccc73b9\",\n \"text\": \" ?\",\n \"start\": 128650,\n \"end\": 128870,\n \"duration\": 220,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\n },\n {\n \"id\": \"1e8fca68-28eb-4d3e-8f9f-1aefeaefcbce\",\n \"text\": \" panne\",\n \"start\": 122950,\n \"end\": 123270,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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},\n {\n \"id\": \"a5dcd30b-a0d9-48c6-a2ed-1c11e04fc821\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"ac4aa584-cce8-4ce6-8187-74fa757f5d3e\",\n \"text\": \" internet.\",\n \"start\": 9960,\n \"end\": 10220,\n \"duration\": 260,\n \"probability\": 0.4,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"b52d35a9-f0da-4609-92b6-8a4bda918223\",\n \"text\": \" j'utilise\",\n \"start\": 15880,\n \"end\": 16320,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"b8852829-957a-4e1e-924a-0ffabbc223a9\",\n \"text\": \" me\",\n \"start\": 13220,\n \"end\": 13240,\n \"duration\": 20,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"bbb4fcc7-06ea-4b5e-8e4a-2bf039ae4769\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"bc475410-2181-40cd-aa7f-f75ae7b8fb92\",\n \"text\": \" à\",\n \"start\": 8039,\n \"end\": 8180,\n \"duration\": 141,\n \"probability\": 0.76,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"ca3589cc-cb9b-48f8-924a-ece5478a93e9\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\n },\n {\n \"id\": \"df4998d1-7ee5-469e-ae48-56573b130e54\",\n \"text\": \" et\",\n \"start\": 15640,\n \"end\": 15880,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"0873ed0a-06ef-404f-b272-91a3f45d426f\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"099fb973-15cc-40ab-8397-e9c493704ae5\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"0aa87cbd-754a-482d-a03d-2a23461d0471\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": 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{\n \"id\": \"13a797f8-2d62-4971-a9c5-e2adaaa100a3\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"1b525de2-755f-4f0a-a366-8cce4c8cbdfe\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"1f8440ce-f4f4-4cfe-801d-f2fbe04e56e1\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"2512600f-7564-4259-850f-37a0c4f0ffc7\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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\"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"39e28cdd-47eb-41f1-ae3e-1dcb9161ed5b\",\n \"text\": \" redémarrer\",\n \"start\": 94560,\n \"end\": 94840,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"3b7a8eb3-05cc-430f-b46b-4061b16b87af\",\n \"text\": \" ?\",\n \"start\": 95460,\n \"end\": 95500,\n \"duration\": 40,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"3d4b3119-da4e-4f07-9474-e48b4ffb232b\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\n },\n {\n \"id\": \"426138b3-4ee9-4a7b-a1d4-033d75c08495\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n 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\nSequence a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call sequencing, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call sequencing, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"9174b7c5-9e05-4b75-8bd8-0e3cb67de2b1","name":"Get call sequencing status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. 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\"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\n }\n ]\n },\n {\n \"id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\",\n \"text\": \"revoir, merci\",\n \"start\": 166900,\n \"end\": 167380,\n \"duration\": 480,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"250f7501-6916-41e6-b36c-254d87d39b39\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\n },\n {\n \"id\": \"b36bd3de-785b-44df-9e46-f61ff6c63c1a\",\n \"text\": \" revoir,\",\n \"start\": 166900,\n \"end\": 167260,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\n }\n ]\n },\n {\n \"id\": \"3499b849-9988-47b1-9231-a1121e601d50\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0f08205e-9d0c-4537-a08d-c59d37da2a79\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"29fda448-8e26-417e-a41a-9e9aa014cd6a\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"3dad4936-f256-4a7a-8063-37aa870d9d74\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4c5078e5-f09f-4f06-bd5c-6d34be997280\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4f543719-3ca6-4850-bc9b-206f4628e69b\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4f987f09-9bf7-41d0-8b78-3c814ae4f12a\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"81349307-5257-40f9-a7ab-3e5f6999f595\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"89ae7528-7a68-424c-8590-7190b11ec85a\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"92da774d-afa7-486a-91cb-ef0431de64e3\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"93fad7f3-7f90-4426-81a9-117838a1a0c3\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"9d3039b1-d1a9-4dce-a55f-78fe241fb63b\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"a67122ad-5065-4837-83f1-f2c23423d73a\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"b8799e52-e5e0-4a4d-a5a8-d4680cd20dbf\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"c84e8e27-5f3a-4673-af21-fe9d73975d13\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"e697e8f1-a45e-4d5e-8f3a-be411971c6fd\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"ecdccf6d-4e58-41de-af18-bbb2a2b3ef7e\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"f03a59ed-7e17-46e8-a856-2ddbea226b1a\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n }\n ]\n },\n {\n \"id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"21a88ef7-2fe1-48e0-a962-a1666d64da02\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"22e86c43-c3b8-43d7-a7ff-a811675bcde5\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"362bdc5d-8d4f-4f69-a6e4-64cf919db9bc\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"38701c82-c0c1-4238-a7a8-3507d8ea82c5\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"3ba71d71-62ac-48bb-8c98-ee7b0ff3124f\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"3ead86b3-2658-4a6d-96a7-04866b890d34\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"4d063e3e-7ad2-46d2-a44f-f950fa75ee3e\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"5988e2ba-c08a-4515-9c5b-2cc0fb5480bc\",\n \"text\": \" interrompue\",\n \"start\": 61400,\n \"end\": 62000,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"5e36afb2-042c-4ea8-a8fd-43b61a686f8a\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"69e78a22-5744-452f-b2dc-0b1d67da1d7c\",\n \"text\": \" pas\",\n \"start\": 64340,\n \"end\": 64540,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"74b05d8b-9be9-423d-af3a-38681ebf6f28\",\n \"text\": \" rétablir.\",\n \"start\": 64680,\n \"end\": 65180,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"757d409c-336c-4034-b48f-abf590074800\",\n \"text\": \" brusquement\",\n \"start\": 62000,\n \"end\": 62580,\n \"duration\": 580,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"79300fb8-8499-4c0f-b585-69659430540f\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"7ac39b3d-ee67-40cb-a1e6-efa0cb51379c\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"896563f6-df37-41df-b17f-0bd4e2590af1\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"8b59cfd9-5af9-4693-9fa3-0462a9c2d7b6\",\n \"text\": \" je\",\n \"start\": 63800,\n \"end\": 64120,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"8c76a57e-272f-4998-9da6-8109e7762c35\",\n \"text\": \" la\",\n \"start\": 64620,\n \"end\": 64680,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"98235390-6097-4f99-a691-112914a17fad\",\n \"text\": \" Mais\",\n \"start\": 68160,\n \"end\": 68240,\n \"duration\": 80,\n \"probability\": 0.46,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"9f62c9b2-6e91-4c0c-9161-a57664bd16a5\",\n \"text\": \" redémarré\",\n \"start\": 65920,\n \"end\": 66380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"a3628ef7-7a98-46e0-bde7-06b35e20ff6f\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"ac3ec459-23f0-4bb9-97b9-0b53ae3aca41\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"ad5d7b77-21dc-454c-b7b0-7c12749cac06\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"af1f77d9-8fbd-48c8-95df-6685ebf88873\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"b5523693-6124-4237-a685-456a58835b5c\",\n \"text\": \" résolu\",\n \"start\": 68720,\n \"end\": 69080,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"c982c410-7990-434c-abe2-bb338ca0d944\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"cf0c969b-7728-4f21-96dc-8c8453a0b3a6\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d2d53363-ae9f-4c7f-acab-3612e330fd50\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d71d490e-ce38-4416-b108-c8cf8760915a\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d93d0efe-9259-4d92-bf56-b0e5c6937c12\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"e0b7d57b-2d60-4454-98bf-7b40cffefe21\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"e10a4441-4321-4877-8a7c-90128b8d0e03\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"f5d97571-9658-4b13-86ab-3ed920adcc10\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fb022f74-7831-48b1-b0bc-4142295a05d2\",\n \"text\": \" fois,\",\n \"start\": 67060,\n \"end\": 67400,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fb7272f0-be92-4a2f-9c24-85325de22ce0\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fda9963a-c4b9-4024-a18e-233b344d645f\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n }\n ]\n },\n {\n \"id\": \"533469f7-2909-4354-8196-60f9d86d9d34\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"063ed12d-53e9-44b2-ba57-edc1b57887f4\",\n \"text\": \" numéro\",\n \"start\": 34210,\n \"end\": 34470,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"0f0061c5-0a38-4f66-9aa6-905f4a5678a7\",\n \"text\": \" ma\",\n \"start\": 41660,\n \"end\": 41800,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"13ca7e85-42fe-40fc-96ba-f29a81d2677f\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"15a8fd85-2593-4925-a1d4-a00a48f803fa\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"18ef6abf-8274-4f46-b93b-bd300f26e422\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"23ca8400-f8c1-4dd3-aa16-da4967953b60\",\n \"text\": \" 6.\",\n \"start\": 38830,\n \"end\": 39630,\n \"duration\": 800,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"3136d5e6-232d-4523-bf27-88f6d7298155\",\n \"text\": \" L'identifiant\",\n \"start\": 40440,\n \"end\": 41520,\n \"duration\": 1080,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"31423f84-09ae-487c-a32f-02e946b3410b\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"32884607-2b79-45d0-a903-60352aacfeba\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"3a3f0596-5855-48c9-b84b-1412c6a921a0\",\n \"text\": \" Oui,\",\n \"start\": 32470,\n \"end\": 33010,\n \"duration\": 540,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"469e6f64-1676-4731-8d0c-d3452155bf3b\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"494f27ce-3410-4ac7-9f5c-3c4429aff4cd\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"52da3ada-7d93-419a-82d9-81ca115fcc9d\",\n \"text\": \" 97\",\n \"start\": 44380,\n \"end\": 44920,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"65446bc3-6c42-468b-8f8a-9c048ac8385c\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"77d394de-d16b-423d-bdfc-42ce81e1cb43\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"7fcf1ff8-461d-45bb-be8e-b31e7b047aea\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8208e5c7-7112-4464-b211-c71ba2de5c06\",\n \"text\": \" 92\",\n \"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8659af29-0af0-4d56-8a18-c11576d00b89\",\n \"text\": \" 45\",\n \"start\": 46060,\n \"end\": 47220,\n \"duration\": 1160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8aee0742-fe4c-4765-8fee-520444b654b9\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"ac5466f9-f73c-4c61-b52c-fa9de389f43e\",\n \"text\": \" 92\",\n \"start\": 44920,\n \"end\": 46060,\n \"duration\": 1140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"d500c04f-05f0-41a1-8eb0-6c4362c48ead\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"e7f7d251-eeab-4806-bf35-34821e39197b\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n }\n ]\n },\n {\n \"id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"02d8d2c9-efe5-4452-a930-04eef4f77b90\",\n \"text\": \" vous\",\n \"start\": 23810,\n \"end\": 23870,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"078b590b-6915-4a54-8382-441710b3b1da\",\n \"text\": \" de\",\n \"start\": 30030,\n \"end\": 30130,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"0ec100f1-c07d-44cb-86fc-a9ae0dc6091b\",\n \"text\": \" mon\",\n \"start\": 26050,\n \"end\": 26170,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"174fa2fc-331f-4d25-a5d0-a857212b3360\",\n \"text\": \" aider.\",\n \"start\": 26650,\n \"end\": 26850,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"3023a378-7d2e-4bff-ada5-b144884f5d64\",\n \"text\": \" ?\",\n \"start\": 31510,\n \"end\": 31950,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"3487360e-757f-417e-9503-54757f1399a5\",\n \"text\": \" d'entendre\",\n \"start\": 23430,\n \"end\": 23690,\n \"duration\": 260,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"35c07956-1109-4239-9945-06a7cc07bb37\",\n \"text\": \" l'identifiant\",\n \"start\": 29590,\n \"end\": 30030,\n \"duration\": 440,\n \"probability\": 0.93,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"3be4f0b5-053d-411e-9006-eee214165cce\",\n \"text\": \" pour\",\n \"start\": 26410,\n \"end\": 26530,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"40c38b20-65d5-4afd-a42a-396bfc0f5561\",\n \"text\": \" je\",\n \"start\": 22890,\n \"end\": 22970,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"453e6dab-0a0b-484f-9c14-096d09682403\",\n \"text\": \" de\",\n \"start\": 25950,\n \"end\": 26050,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"4d5962ea-9d6b-4112-b73e-3a250613ce4f\",\n \"text\": \" votre\",\n \"start\": 28650,\n \"end\": 28810,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"4df3e328-c2c6-4a7d-b006-456830150485\",\n \"text\": \" numéro\",\n \"start\": 28810,\n \"end\": 29150,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"5c4bdc92-409f-4592-b16a-0e6e689d71df\",\n \"text\": \" problèmes,\",\n \"start\": 24330,\n \"end\": 24530,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"5f3ad7dc-d0e1-4ee1-bcfa-1d1409ea573e\",\n \"text\": \" Je\",\n \"start\": 25330,\n \"end\": 25650,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"6d213b89-395c-47c7-8ec5-df7a3b4ac8dc\",\n \"text\": \" votre\",\n \"start\": 30130,\n \"end\": 30270,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"6e68e430-9350-4b0d-8f6b-5768f3c1bb36\",\n \"text\": \" plaît\",\n \"start\": 31310,\n \"end\": 31510,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"71798ab1-79b3-47db-954f-8fe1548e8603\",\n \"text\": \" suis\",\n \"start\": 22970,\n \"end\": 23090,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"74d1fc0c-f080-477a-92b5-7ba0fdf3fbaf\",\n \"text\": \" de\",\n \"start\": 29150,\n \"end\": 29310,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"752af57d-af0a-4543-91ea-3aa151b37187\",\n \"text\": \" fournir\",\n \"start\": 28370,\n \"end\": 28650,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"82a35d6e-f9b5-409f-ad9f-2ae97a19884c\",\n \"text\": \" des\",\n \"start\": 24230,\n \"end\": 24330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"84272bca-0b34-4462-9ca9-8a110f8f4400\",\n \"text\": \" me\",\n \"start\": 28290,\n \"end\": 28370,\n \"duration\": 80,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"8fe5f422-6957-4db0-8c2d-5f709c164a3a\",\n \"text\": \" box\",\n \"start\": 30270,\n \"end\": 30470,\n \"duration\": 200,\n \"probability\": 0.29,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"a007d0e8-49bd-499f-b57e-492273c44e76\",\n \"text\": \" faire\",\n \"start\": 25790,\n \"end\": 25950,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"a17e6fb6-bb1e-4341-9469-d46854ae675a\",\n \"text\": \" et\",\n \"start\": 29450,\n \"end\": 29590,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"a944323c-b70a-4f53-86f2-01f0141e13e5\",\n \"text\": \" mieux\",\n \"start\": 26170,\n \"end\": 26410,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"af49e8ba-1463-4406-813a-d10c741a47e2\",\n \"text\": \" désolé\",\n \"start\": 23090,\n \"end\": 23430,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"c193ae6d-7ba1-4685-925b-108fb008580a\",\n \"text\": \" compte\",\n \"start\": 29310,\n \"end\": 29450,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"ca4cae3d-1b30-4eae-b89f-93881997f73c\",\n \"text\": \" vous\",\n \"start\": 26530,\n \"end\": 26650,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"cc8a7265-ed80-4c90-88f8-fa99bc1d461f\",\n \"text\": \" monsieur.\",\n \"start\": 24630,\n \"end\": 24790,\n \"duration\": 160,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"d2d062af-35b0-402b-9854-e4eb97193cdb\",\n \"text\": \" Pouvez-vous\",\n \"start\": 27870,\n \"end\": 28290,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"d8642510-aa7d-4684-b92c-40c54ac3fa87\",\n \"text\": \" s'il\",\n \"start\": 30970,\n \"end\": 31230,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"dcdfb8ee-fbda-4e10-9ae0-e5db2017e982\",\n \"text\": \" vous\",\n \"start\": 31230,\n \"end\": 31310,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"edab3ecb-aaa4-4527-9ad3-03215b67783c\",\n \"text\": \" que\",\n \"start\": 23690,\n \"end\": 23810,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"f1466ea2-3c91-4e78-9434-33b4524fdf57\",\n \"text\": \" Ah,\",\n \"start\": 22450,\n \"end\": 22870,\n \"duration\": 420,\n \"probability\": 0.74,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"f2bccae8-2eca-43a1-bb07-42f5700f637f\",\n \"text\": \" internet,\",\n \"start\": 30470,\n \"end\": 30650,\n \"duration\": 180,\n \"probability\": 0.45,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"f366449c-0c0a-4b81-84b2-f92dccc1adc6\",\n \"text\": \" rencontrez\",\n \"start\": 23870,\n \"end\": 24230,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n },\n {\n \"id\": \"fd9a2b07-4141-4d8b-b153-e780bee511b5\",\n \"text\": \" vais\",\n \"start\": 25650,\n \"end\": 25790,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\"\n }\n ]\n },\n {\n \"id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\",\n \"text\": \"00 00 00. Merci beaucoup.\",\n \"start\": 147460,\n \"end\": 153690,\n \"duration\": 6230,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"2c896c8e-1126-45f4-adf6-e2de36d459d2\",\n \"text\": \" 00.\",\n \"start\": 151310,\n \"end\": 152250,\n \"duration\": 940,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\"\n },\n {\n \"id\": \"4e639904-bbbb-49fd-baac-330f2e371c9c\",\n \"text\": \" beaucoup.\",\n \"start\": 153410,\n \"end\": 153690,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\"\n },\n {\n \"id\": \"6c444451-6bed-449a-81c5-0b68cf378bec\",\n \"text\": \" 00\",\n \"start\": 149770,\n \"end\": 151310,\n \"duration\": 1540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\"\n },\n {\n \"id\": \"a27cd6e5-89f0-4ef4-b44e-de4264977265\",\n \"text\": \" Merci\",\n \"start\": 152850,\n \"end\": 153410,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\"\n },\n {\n \"id\": \"d1dc63de-1c13-4c1c-ba2f-4282bfec7248\",\n \"text\": \" 00\",\n \"start\": 147460,\n \"end\": 148900,\n \"duration\": 1440,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"6dd52c4b-26a1-463d-b591-ace72b492b4c\"\n }\n ]\n },\n {\n \"id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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{\n \"id\": \"d88ae228-4bd8-45d4-9c0a-f697f599fe28\",\n \"text\": \" comprends.\",\n \"start\": 71840,\n \"end\": 72240,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\n },\n {\n \"id\": \"dab0da3b-5278-4c92-a814-e58eabf0f8d3\",\n \"text\": \" de\",\n \"start\": 73860,\n \"end\": 73960,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\n },\n {\n \"id\": \"de285b06-df7d-4b8c-80e6-9becbba58e04\",\n \"text\": \" Merci\",\n \"start\": 75420,\n \"end\": 75740,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\n },\n {\n \"id\": \"df73a120-4aaf-4bf9-a0b2-aa72f1c2afc3\",\n \"text\": \" vérifier\",\n \"start\": 73280,\n \"end\": 73640,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\n \"start\": 132920,\n \"end\": 164820,\n \"duration\": 31900,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"09b45972-002f-4c15-ba9f-aefbf390baa7\",\n \"text\": \" beaucoup\",\n \"start\": 155680,\n \"end\": 156000,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\n },\n {\n \"id\": \"0ac6071d-8fcb-413f-9318-6bc1147e3bb7\",\n \"text\": \" mois-ci.\",\n \"start\": 140000,\n \"end\": 140240,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\n },\n {\n \"id\": \"0e3b2f72-bd75-420a-bc24-9c1330d471e9\",\n \"text\": \" avez\",\n \"start\": 158840,\n \"end\": 159000,\n \"duration\": 160,\n \"probability\": 1,\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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connecter.\",\n \"start\": 17100,\n \"end\": 17600,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"900066b4-e523-4d5a-a0b1-e9b90e63407f\",\n \"text\": \" C'est\",\n \"start\": 17980,\n \"end\": 18500,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"9d2571e3-84bc-4b56-905d-a6ed8a4d6013\",\n \"text\": \" un\",\n \"start\": 9040,\n \"end\": 9080,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a0c1d7eb-1f17-4ab0-8db8-a8d5b333bea1\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a3667e05-becc-4b11-a18c-07667077708f\",\n \"text\": \" bonjour.\",\n \"start\": 6680,\n \"end\": 7120,\n \"duration\": 440,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a5301b8c-5ed0-4821-9e2c-b323af743058\",\n \"text\": \" fois\",\n \"start\": 19040,\n \"end\": 19300,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"aa6c54df-d00f-4098-8a37-b86adccf1819\",\n \"text\": \" C'est\",\n \"start\": 20180,\n \"end\": 20700,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"b9108499-4933-48cf-842e-28b27f7df99b\",\n \"text\": \" mois-ci.\",\n \"start\": 19460,\n \"end\": 19800,\n \"duration\": 340,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"c16ecf4c-47a7-40fc-8cee-8c15942b9874\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"c2476a68-a720-46e1-bbf0-7f46f86a0486\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"d4322a9b-5d31-4059-b511-90253c841cc3\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"d81e509c-1cf9-4827-bd40-427ad2a368f3\",\n \"text\": \" me\",\n \"start\": 16960,\n \"end\": 17100,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"dda1d6b3-c615-48c4-9819-9b9509f65dd1\",\n \"text\": \" internet.\",\n \"start\": 13720,\n \"end\": 13960,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"e40f318e-fcaf-4eda-b62f-4c00039c8d0d\",\n \"text\": \" je\",\n \"start\": 12580,\n \"end\": 12740,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"eb60d42f-4e1f-47c7-9e16-a3139246775f\",\n \"text\": \" troisième\",\n \"start\": 18580,\n \"end\": 19040,\n \"duration\": 460,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f210a4c5-3de1-4931-93e8-c009820ada02\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f43eac8d-4cf3-4840-8c10-86b0dcffe8c3\",\n \"text\": \" à\",\n \"start\": 13120,\n \"end\": 13220,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f5e64dd5-b331-407b-8fdd-ec8b84fb60e0\",\n \"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n }\n ]\n },\n {\n \"id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"37cba23f-3b84-49fd-af82-6f03159cd597\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n },\n {\n \"id\": \"46da278b-9f42-4b54-bdbb-00ab1f55674b\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n },\n {\n \"id\": \"d34e2f05-b51a-4975-ae42-b3e6220deb88\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n }\n ]\n },\n {\n \"id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"04a21b45-7e9c-478e-9264-863d970ce270\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"0e2b8e22-a643-40ee-a6db-8438ccd79ad0\",\n \"text\": \" technique\",\n \"start\": 87180,\n \"end\": 87480,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"12d1a4bf-b893-4530-86b5-7aa36271e03c\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"14df5d91-adff-4356-a63c-a6ce09005116\",\n \"text\": \" de\",\n \"start\": 96760,\n \"end\": 96940,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"1e0cd50b-0a97-4b00-937f-6ce26e3a51d0\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"26e2fff4-3aec-446e-8d58-32aaea8f0bc7\",\n \"text\": \" dans\",\n \"start\": 98660,\n \"end\": 98840,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"283b0d5d-76ef-44af-a6b9-a8a72e0e591f\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"28ea474f-fa5a-49d6-9b9a-f5c5e38db978\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"2a315ad4-a873-461c-b5a8-4f7bee501cf6\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"2e49e560-c567-42d8-8b2c-726a6778036a\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"34d31b88-3c4a-4a3a-b578-a81d396038e7\",\n \"text\": \" votre\",\n \"start\": 97380,\n \"end\": 97480,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"36f8b145-f415-428c-8f4e-91d93e608c7c\",\n \"text\": \" redémarrer\",\n \"start\": 94560,\n \"end\": 94840,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3c2596f0-1185-4b5b-81f1-9a5f9023f806\",\n \"text\": \" connexion.\",\n \"start\": 87920,\n \"end\": 88380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3df3f37d-9bbf-42ca-8cab-d8283ea133d2\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3e0ea3fb-bf56-4bbd-ab24-5d0a0361569f\",\n \"text\": \" pour\",\n \"start\": 85320,\n \"end\": 85440,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"400f3074-452e-40bd-9288-5ad20092b2e8\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"472079d6-16b2-46b3-9490-a0bef4514110\",\n \"text\": \" l'attente.\",\n \"start\": 85440,\n \"end\": 85760,\n \"duration\": 320,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"48627da5-7872-4092-b6ed-695b514f8ba7\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5016a636-1102-4fa8-94b3-e3c081411199\",\n \"text\": \" votre\",\n \"start\": 87720,\n \"end\": 87920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"53e2944e-a18c-4a54-8358-c5aaa8b5acfb\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5c0f20d7-a028-4bb1-92e2-53c04b736381\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5f79b441-0f2e-471a-a760-58ac88dab77c\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"60246a96-942b-4415-adb7-a7c6d072140c\",\n \"text\": \" pouvez-vous\",\n \"start\": 93320,\n \"end\": 94220,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"64a8f74a-ed22-4b96-8f8a-8a8e6352ee19\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"656284e5-1aa3-40d9-aedd-9a7173f82e24\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"683dd334-8fb8-47b7-92b0-a54b85e0153a\",\n \"text\": \" pour\",\n \"start\": 89740,\n \"end\": 89940,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"72d1a410-6a63-4757-b321-1dff50126e72\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"7742d75d-5015-4e2b-b6a8-70285bf81eba\",\n \"text\": \" à\",\n \"start\": 94840,\n \"end\": 94940,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"851f8820-1c9f-4c1a-8dae-ac00075359d7\",\n \"text\": \" vais\",\n \"start\": 95640,\n \"end\": 95720,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8846ce2f-f501-41f6-945a-35bcf19fe83d\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8bdd353b-53fb-4b9d-811d-f08ff2bb5035\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8cbcfcb5-b508-4e85-9a17-a4032495ca65\",\n \"text\": \" Je\",\n \"start\": 95500,\n \"end\": 95640,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8d60a60f-5bd9-422a-91ed-422aeb603f64\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8ed792b4-1dc3-41f0-9e01-f4d12e41980d\",\n \"text\": \" semble\",\n \"start\": 86180,\n \"end\": 86580,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"9335092b-9d65-4ba4-b6b7-22fc75b23784\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n 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Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\n \"segments\": [\n {\n \"id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\",\n \"text\": \"D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\n \"start\": 49710,\n \"end\": 57310,\n \"duration\": 7600,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"036549af-cfe8-4b5f-b2e3-56b65a63929c\",\n \"text\": \" détail\",\n \"start\": 54850,\n \"end\": 55130,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"081cf6c8-aa46-4fdf-acfa-410f2396771e\",\n \"text\": \" que\",\n \"start\": 55530,\n \"end\": 55710,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"0b6ad76b-fda7-407a-803a-259fba07d6d9\",\n \"text\": \" Je\",\n \"start\": 52050,\n \"end\": 52190,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": 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\"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"74b9803a-abc4-4ce5-b017-cf6338a95ed9\",\n \"text\": \" votre\",\n \"start\": 56230,\n \"end\": 56390,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"89e71ab3-a47d-4e70-8fee-90c9f7e4b3e1\",\n \"text\": \" vous\",\n \"start\": 55710,\n \"end\": 55750,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"901fa03f-5bb0-40d0-8256-517810e9dbf3\",\n \"text\": \" internet\",\n \"start\": 56730,\n \"end\": 56870,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"98bdd830-c2aa-4c4c-8ae5-4110971550d1\",\n \"text\": \" D'accord,\",\n \"start\": 49710,\n \"end\": 50350,\n \"duration\": 640,\n \"probability\": 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\"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"bce33513-9a8c-44cc-8184-abf05c93222a\",\n \"text\": \" ce\",\n \"start\": 53770,\n \"end\": 53830,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"be8574d5-f412-41b3-91aa-e71d63e3f85b\",\n \"text\": \" merci\",\n \"start\": 50410,\n \"end\": 50650,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"c3431875-2609-4ade-9ea7-e44b20382f96\",\n \"text\": \" ces\",\n \"start\": 50850,\n \"end\": 50990,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"d041b14c-cf0a-48b7-b727-2691fd4d0da2\",\n \"text\": \" temps,\",\n \"start\": 53830,\n \"end\": 53970,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"d5c8cd6e-c615-486f-9582-71424c91bd03\",\n \"text\": \" rencontrez\",\n \"start\": 55750,\n \"end\": 56110,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"e4486018-85f2-4c40-9983-4c586d640809\",\n \"text\": \" compte.\",\n \"start\": 52730,\n \"end\": 52990,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"e6017d32-6644-4b6b-b4a8-521c2533fd58\",\n \"text\": \" vais\",\n \"start\": 52190,\n \"end\": 52250,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n },\n {\n \"id\": \"e95fa984-8ac3-41d1-b069-4ba25ee80599\",\n \"text\": \" monsieur\",\n \"start\": 51510,\n \"end\": 51670,\n \"duration\": 160,\n \"probability\": 0.86,\n \"speaker\": \"second\",\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\n }\n ]\n },\n {\n \"id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\",\n \"text\": \"Merci, au revoir.\",\n \"start\": 164680,\n \"end\": 166040,\n \"duration\": 1360,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"3e367a6f-a047-4af8-bd4b-92296aaa932b\",\n \"text\": \" au\",\n \"start\": 165460,\n \"end\": 165760,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\n },\n {\n \"id\": \"644d61c4-4342-474a-9bae-63687a3949ea\",\n \"text\": \" revoir.\",\n \"start\": 165760,\n \"end\": 166040,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\n },\n {\n \"id\": \"ea1474ad-5036-48c9-8776-f65ee5766d6b\",\n \"text\": \" Merci,\",\n \"start\": 164680,\n \"end\": 165240,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\n }\n ]\n },\n {\n \"id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\",\n \"text\": \"revoir, merci\",\n \"start\": 166900,\n \"end\": 167380,\n \"duration\": 480,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"250f7501-6916-41e6-b36c-254d87d39b39\",\n \"text\": \" merci\",\n \"start\": 167260,\n \"end\": 167380,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\n },\n {\n \"id\": \"b36bd3de-785b-44df-9e46-f61ff6c63c1a\",\n \"text\": \" revoir,\",\n \"start\": 166900,\n \"end\": 167260,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\n }\n ]\n },\n {\n \"id\": \"3499b849-9988-47b1-9231-a1121e601d50\",\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\n \"start\": 100780,\n \"end\": 107820,\n \"duration\": 7040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0f08205e-9d0c-4537-a08d-c59d37da2a79\",\n \"text\": \" de\",\n \"start\": 107560,\n \"end\": 107700,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"29fda448-8e26-417e-a41a-9e9aa014cd6a\",\n \"text\": \" box\",\n \"start\": 107180,\n \"end\": 107420,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"3dad4936-f256-4a7a-8063-37aa870d9d74\",\n \"text\": \" je\",\n \"start\": 101420,\n \"end\": 101860,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4c5078e5-f09f-4f06-bd5c-6d34be997280\",\n \"text\": \" la\",\n \"start\": 102500,\n \"end\": 102580,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4f543719-3ca6-4850-bc9b-206f4628e69b\",\n \"text\": \" Merci\",\n \"start\": 103500,\n \"end\": 104060,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"4f987f09-9bf7-41d0-8b78-3c814ae4f12a\",\n \"text\": \" de\",\n \"start\": 104060,\n \"end\": 104300,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"81349307-5257-40f9-a7ab-3e5f6999f595\",\n \"text\": \" D'accord,\",\n \"start\": 100780,\n \"end\": 101180,\n \"duration\": 400,\n \"probability\": 0.74,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"89ae7528-7a68-424c-8590-7190b11ec85a\",\n \"text\": \" vais\",\n \"start\": 101860,\n \"end\": 102020,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"92da774d-afa7-486a-91cb-ef0431de64e3\",\n \"text\": \" ma\",\n \"start\": 106880,\n \"end\": 107180,\n \"duration\": 300,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"93fad7f3-7f90-4426-81a9-117838a1a0c3\",\n \"text\": \" aide.\",\n \"start\": 104540,\n \"end\": 105080,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"9d3039b1-d1a9-4dce-a55f-78fe241fb63b\",\n \"text\": \" suite.\",\n \"start\": 107700,\n \"end\": 107820,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"a67122ad-5065-4837-83f1-f2c23423d73a\",\n \"text\": \" votre\",\n \"start\": 104300,\n \"end\": 104540,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"b8799e52-e5e0-4a4d-a5a8-d4680cd20dbf\",\n \"text\": \" Je\",\n \"start\": 105760,\n \"end\": 106320,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"c84e8e27-5f3a-4673-af21-fe9d73975d13\",\n \"text\": \" redémarre\",\n \"start\": 106320,\n \"end\": 106880,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"e697e8f1-a45e-4d5e-8f3a-be411971c6fd\",\n \"text\": \" box.\",\n \"start\": 102580,\n \"end\": 102820,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"ecdccf6d-4e58-41de-af18-bbb2a2b3ef7e\",\n \"text\": \" redémarrer\",\n \"start\": 102020,\n \"end\": 102500,\n \"duration\": 480,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n },\n {\n \"id\": \"f03a59ed-7e17-46e8-a856-2ddbea226b1a\",\n \"text\": \" tout\",\n \"start\": 107420,\n \"end\": 107560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\n }\n ]\n },\n {\n \"id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\",\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\n \"start\": 57660,\n \"end\": 69440,\n \"duration\": 11780,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"21a88ef7-2fe1-48e0-a962-a1666d64da02\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"22e86c43-c3b8-43d7-a7ff-a811675bcde5\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"362bdc5d-8d4f-4f69-a6e4-64cf919db9bc\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"38701c82-c0c1-4238-a7a8-3507d8ea82c5\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"3ba71d71-62ac-48bb-8c98-ee7b0ff3124f\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"3ead86b3-2658-4a6d-96a7-04866b890d34\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"4d063e3e-7ad2-46d2-a44f-f950fa75ee3e\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"5988e2ba-c08a-4515-9c5b-2cc0fb5480bc\",\n 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},\n {\n \"id\": \"a3628ef7-7a98-46e0-bde7-06b35e20ff6f\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"ac3ec459-23f0-4bb9-97b9-0b53ae3aca41\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"ad5d7b77-21dc-454c-b7b0-7c12749cac06\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68160,\n \"duration\": 700,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"af1f77d9-8fbd-48c8-95df-6685ebf88873\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"b5523693-6124-4237-a685-456a58835b5c\",\n \"text\": \" résolu\",\n \"start\": 68720,\n \"end\": 69080,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"c982c410-7990-434c-abe2-bb338ca0d944\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"cf0c969b-7728-4f21-96dc-8c8453a0b3a6\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d2d53363-ae9f-4c7f-acab-3612e330fd50\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68720,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d71d490e-ce38-4416-b108-c8cf8760915a\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"d93d0efe-9259-4d92-bf56-b0e5c6937c12\",\n \"text\": \" cela\",\n \"start\": 68240,\n \"end\": 68360,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"e0b7d57b-2d60-4454-98bf-7b40cffefe21\",\n \"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58600,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"e10a4441-4321-4877-8a7c-90128b8d0e03\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"f5d97571-9658-4b13-86ab-3ed920adcc10\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.9,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fb022f74-7831-48b1-b0bc-4142295a05d2\",\n \"text\": \" fois,\",\n \"start\": 67060,\n \"end\": 67400,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fb7272f0-be92-4a2f-9c24-85325de22ce0\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n },\n {\n \"id\": \"fda9963a-c4b9-4024-a18e-233b344d645f\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\n }\n ]\n },\n {\n \"id\": \"533469f7-2909-4354-8196-60f9d86d9d34\",\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\n \"start\": 32470,\n \"end\": 48080,\n \"duration\": 15610,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"063ed12d-53e9-44b2-ba57-edc1b57887f4\",\n \"text\": \" numéro\",\n \"start\": 34210,\n \"end\": 34470,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"0f0061c5-0a38-4f66-9aa6-905f4a5678a7\",\n \"text\": \" ma\",\n \"start\": 41660,\n \"end\": 41800,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"13ca7e85-42fe-40fc-96ba-f29a81d2677f\",\n \"text\": \" de\",\n \"start\": 41520,\n \"end\": 41660,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"15a8fd85-2593-4925-a1d4-a00a48f803fa\",\n \"text\": \" box\",\n \"start\": 41800,\n \"end\": 42040,\n \"duration\": 240,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"18ef6abf-8274-4f46-b93b-bd300f26e422\",\n \"text\": \" 8.\",\n \"start\": 47220,\n \"end\": 48080,\n \"duration\": 860,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"23ca8400-f8c1-4dd3-aa16-da4967953b60\",\n \"text\": \" 6.\",\n \"start\": 38830,\n \"end\": 39630,\n \"duration\": 800,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"3136d5e6-232d-4523-bf27-88f6d7298155\",\n \"text\": \" L'identifiant\",\n \"start\": 40440,\n \"end\": 41520,\n \"duration\": 1080,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"31423f84-09ae-487c-a32f-02e946b3410b\",\n \"text\": \" est\",\n \"start\": 34930,\n \"end\": 35350,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"32884607-2b79-45d0-a903-60352aacfeba\",\n \"text\": \" compte\",\n \"start\": 34650,\n \"end\": 34930,\n \"duration\": 280,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"3a3f0596-5855-48c9-b84b-1412c6a921a0\",\n \"text\": \" Oui,\",\n \"start\": 32470,\n \"end\": 33010,\n \"duration\": 540,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"469e6f64-1676-4731-8d0c-d3452155bf3b\",\n \"text\": \" 14\",\n \"start\": 35350,\n \"end\": 36170,\n \"duration\": 820,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"494f27ce-3410-4ac7-9f5c-3c4429aff4cd\",\n \"text\": \" est\",\n \"start\": 42040,\n \"end\": 42440,\n \"duration\": 400,\n \"probability\": 0.77,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"52da3ada-7d93-419a-82d9-81ca115fcc9d\",\n \"text\": \" 97\",\n \"start\": 44380,\n \"end\": 44920,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"65446bc3-6c42-468b-8f8a-9c048ac8385c\",\n \"text\": \" Mon\",\n \"start\": 33670,\n \"end\": 34210,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"77d394de-d16b-423d-bdfc-42ce81e1cb43\",\n \"text\": \" sûr.\",\n \"start\": 33270,\n \"end\": 33470,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"7fcf1ff8-461d-45bb-be8e-b31e7b047aea\",\n \"text\": \" 15\",\n \"start\": 36170,\n \"end\": 37250,\n \"duration\": 1080,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8208e5c7-7112-4464-b211-c71ba2de5c06\",\n \"text\": \" 92\",\n \"start\": 37250,\n \"end\": 38830,\n \"duration\": 1580,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8659af29-0af0-4d56-8a18-c11576d00b89\",\n \"text\": \" 45\",\n \"start\": 46060,\n \"end\": 47220,\n \"duration\": 1160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"8aee0742-fe4c-4765-8fee-520444b654b9\",\n \"text\": \" de\",\n \"start\": 34470,\n \"end\": 34650,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"ac5466f9-f73c-4c61-b52c-fa9de389f43e\",\n \"text\": \" 92\",\n \"start\": 44920,\n \"end\": 46060,\n \"duration\": 1140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"d500c04f-05f0-41a1-8eb0-6c4362c48ead\",\n \"text\": \" 29\",\n \"start\": 43840,\n \"end\": 44380,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n },\n {\n \"id\": \"e7f7d251-eeab-4806-bf35-34821e39197b\",\n \"text\": \" bien\",\n \"start\": 33090,\n \"end\": 33270,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\n }\n ]\n },\n {\n \"id\": \"5d533af4-08c9-46d1-843f-853866ca2da6\",\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. 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\"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. 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\"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"d5fe86b2-e92b-455b-bea3-7a703018987e\",\n \"text\": \" un\",\n \"start\": 119030,\n \"end\": 119190,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"df135540-ad17-4ff1-9996-1e2874507efd\",\n \"text\": \" en\",\n \"start\": 126830,\n \"end\": 127050,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"e0d17dd7-099e-404e-a0de-b1170e6e0d11\",\n \"text\": \" suivi\",\n \"start\": 113210,\n \"end\": 113530,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"f259965c-ad34-4e2c-bd95-6719c6731c09\",\n \"text\": \" pour\",\n \"start\": 118090,\n \"end\": 118230,\n \"duration\": 140,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"f616acf9-1af9-49ee-a82c-a9ef3a65ff1c\",\n \"text\": \" est\",\n \"start\": 113530,\n \"end\": 114130,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n },\n {\n \"id\": \"ff5fbdc2-781f-4497-9687-8cb0983e5bd7\",\n \"text\": \" Pour\",\n \"start\": 121970,\n \"end\": 122330,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\n }\n ]\n },\n {\n \"id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\",\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\",\n \"start\": 6000,\n \"end\": 21460,\n \"duration\": 15460,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"039892e2-1b3c-4074-b434-8bfb3b7afec9\",\n \"text\": \" pour\",\n \"start\": 16800,\n \"end\": 16960,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"0b0a8f04-acc2-485e-bea2-087db3c9a580\",\n \"text\": \" box\",\n \"start\": 9800,\n \"end\": 9960,\n \"duration\": 160,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"0d48f59a-0797-43cd-b4c3-c9c306594208\",\n \"text\": \" matin,\",\n \"start\": 12260,\n \"end\": 12460,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"0f1c8c77-47cd-468d-8dfd-f83d2eebeab9\",\n \"text\": \" me\",\n \"start\": 13220,\n \"end\": 13240,\n \"duration\": 20,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"1251f09c-4714-4cba-ac92-e4f4f962c19e\",\n \"text\": \" 4G\",\n \"start\": 16440,\n \"end\": 16800,\n \"duration\": 360,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"17fac936-af00-45d2-9dcc-3bb197f55fa9\",\n \"text\": \" vous\",\n \"start\": 15340,\n \"end\": 15640,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"1cf001b8-da3f-4926-ac16-a4f9196545ea\",\n \"text\": \" chez\",\n \"start\": 15140,\n \"end\": 15340,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"1d261405-f0bb-4630-a390-fbf22da520d7\",\n \"text\": \" ce\",\n \"start\": 19300,\n \"end\": 19460,\n 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\"duration\": 141,\n \"probability\": 0.76,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"2bd119da-5cdc-44bb-ad1a-f029b45b2889\",\n \"text\": \" Alain\",\n \"start\": 7320,\n \"end\": 7720,\n \"duration\": 400,\n \"probability\": 0.92,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"35e6153e-2bfd-4d91-9835-536fac648065\",\n \"text\": \" table.\",\n \"start\": 21220,\n \"end\": 21460,\n \"duration\": 240,\n \"probability\": 0.01,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"462951a3-472f-4a75-987f-54b1992a71e8\",\n \"text\": \" inacceptable.\",\n \"start\": 20700,\n \"end\": 21220,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"4d78e4bb-89ce-4ef9-93d0-5c1b972c64da\",\n \"text\": \" Oui,\",\n \"start\": 6000,\n \"end\": 6580,\n \"duration\": 580,\n \"probability\": 0.89,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"52bd6fcc-4974-4e67-8962-2d5d0fcf83ca\",\n \"text\": \" pas\",\n \"start\": 12920,\n \"end\": 13120,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"5467500a-7830-489f-90c2-204b99d5de4a\",\n \"text\": \" Depuis\",\n \"start\": 11720,\n \"end\": 12120,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"5ec8bede-f6b9-4aa9-91df-9ec8f9655542\",\n \"text\": \" connecter\",\n \"start\": 13240,\n \"end\": 13680,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"613b984a-bb1b-4e2b-a967-763f4bac6aea\",\n \"text\": \" et\",\n \"start\": 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\"start\": 12740,\n \"end\": 12920,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"69d19154-bad4-44fb-973f-c5bbf1d9831d\",\n \"text\": \" Dupont\",\n \"start\": 7720,\n \"end\": 8039,\n \"duration\": 319,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"80319dbb-cebb-4e2c-be01-bab9659adfa1\",\n \"text\": \" Je\",\n \"start\": 14260,\n \"end\": 14640,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"843d498b-0a51-4c5d-95ff-558f3455b210\",\n \"text\": \" j'utilise\",\n \"start\": 15880,\n \"end\": 16320,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"8edaa78e-c0aa-4fd3-af01-c657ab6e89fa\",\n \"text\": \" connecter.\",\n \"start\": 17100,\n \"end\": 17600,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"900066b4-e523-4d5a-a0b1-e9b90e63407f\",\n \"text\": \" C'est\",\n \"start\": 17980,\n \"end\": 18500,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"9d2571e3-84bc-4b56-905d-a6ed8a4d6013\",\n \"text\": \" un\",\n \"start\": 9040,\n \"end\": 9080,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a0c1d7eb-1f17-4ab0-8db8-a8d5b333bea1\",\n \"text\": \" ce\",\n \"start\": 12120,\n \"end\": 12260,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a3667e05-becc-4b11-a18c-07667077708f\",\n \"text\": \" bonjour.\",\n \"start\": 6680,\n \"end\": 7120,\n \"duration\": 440,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"a5301b8c-5ed0-4821-9e2c-b323af743058\",\n \"text\": \" fois\",\n \"start\": 19040,\n \"end\": 19300,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"aa6c54df-d00f-4098-8a37-b86adccf1819\",\n \"text\": \" C'est\",\n \"start\": 20180,\n \"end\": 20700,\n \"duration\": 520,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"b9108499-4933-48cf-842e-28b27f7df99b\",\n \"text\": \" mois-ci.\",\n \"start\": 19460,\n \"end\": 19800,\n \"duration\": 340,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"c16ecf4c-47a7-40fc-8cee-8c15942b9874\",\n \"text\": \" suis\",\n \"start\": 14640,\n \"end\": 14840,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"c2476a68-a720-46e1-bbf0-7f46f86a0486\",\n \"text\": \" la\",\n \"start\": 18500,\n \"end\": 18580,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"d4322a9b-5d31-4059-b511-90253c841cc3\",\n \"text\": \" J'ai\",\n \"start\": 8660,\n \"end\": 9040,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"d81e509c-1cf9-4827-bd40-427ad2a368f3\",\n \"text\": \" me\",\n \"start\": 16960,\n \"end\": 17100,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"dda1d6b3-c615-48c4-9819-9b9509f65dd1\",\n \"text\": \" internet.\",\n \"start\": 13720,\n \"end\": 13960,\n \"duration\": 240,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"e40f318e-fcaf-4eda-b62f-4c00039c8d0d\",\n \"text\": \" je\",\n \"start\": 12580,\n \"end\": 12740,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"eb60d42f-4e1f-47c7-9e16-a3139246775f\",\n \"text\": \" troisième\",\n \"start\": 18580,\n \"end\": 19040,\n \"duration\": 460,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f210a4c5-3de1-4931-93e8-c009820ada02\",\n \"text\": \" l'appareil.\",\n \"start\": 8180,\n \"end\": 8600,\n \"duration\": 420,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f43eac8d-4cf3-4840-8c10-86b0dcffe8c3\",\n \"text\": \" à\",\n \"start\": 13120,\n \"end\": 13220,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n },\n {\n \"id\": \"f5e64dd5-b331-407b-8fdd-ec8b84fb60e0\",\n \"text\": \" problème\",\n \"start\": 9080,\n \"end\": 9380,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\n }\n ]\n },\n {\n \"id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\",\n \"text\": \"Oui, merci beaucoup.\",\n \"start\": 129680,\n \"end\": 131560,\n \"duration\": 1880,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"37cba23f-3b84-49fd-af82-6f03159cd597\",\n \"text\": \" merci\",\n \"start\": 130380,\n \"end\": 131200,\n \"duration\": 820,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n },\n {\n \"id\": \"46da278b-9f42-4b54-bdbb-00ab1f55674b\",\n \"text\": \" beaucoup.\",\n \"start\": 131200,\n \"end\": 131560,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n },\n {\n \"id\": \"d34e2f05-b51a-4975-ae42-b3e6220deb88\",\n \"text\": \" Oui,\",\n \"start\": 129680,\n \"end\": 130240,\n \"duration\": 560,\n \"probability\": 0.97,\n \"speaker\": \"first\",\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\n }\n ]\n },\n {\n \"id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\",\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"04a21b45-7e9c-478e-9264-863d970ce270\",\n \"text\": \" y\",\n \"start\": 86800,\n \"end\": 86840,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"0e2b8e22-a643-40ee-a6db-8438ccd79ad0\",\n \"text\": \" technique\",\n \"start\": 87180,\n \"end\": 87480,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"12d1a4bf-b893-4530-86b5-7aa36271e03c\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"14df5d91-adff-4356-a63c-a6ce09005116\",\n \"text\": \" de\",\n \"start\": 96760,\n \"end\": 96940,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"1e0cd50b-0a97-4b00-937f-6ce26e3a51d0\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"26e2fff4-3aec-446e-8d58-32aaea8f0bc7\",\n \"text\": \" dans\",\n \"start\": 98660,\n \"end\": 98840,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"283b0d5d-76ef-44af-a6b9-a8a72e0e591f\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"28ea474f-fa5a-49d6-9b9a-f5c5e38db978\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"2a315ad4-a873-461c-b5a8-4f7bee501cf6\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"2e49e560-c567-42d8-8b2c-726a6778036a\",\n \"text\": \" essayer\",\n \"start\": 94220,\n \"end\": 94420,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"34d31b88-3c4a-4a3a-b578-a81d396038e7\",\n \"text\": \" votre\",\n \"start\": 97380,\n \"end\": 97480,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"36f8b145-f415-428c-8f4e-91d93e608c7c\",\n \"text\": \" redémarrer\",\n \"start\": 94560,\n \"end\": 94840,\n \"duration\": 280,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3c2596f0-1185-4b5b-81f1-9a5f9023f806\",\n \"text\": \" connexion.\",\n \"start\": 87920,\n \"end\": 88380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3df3f37d-9bbf-42ca-8cab-d8283ea133d2\",\n \"text\": \" nos\",\n \"start\": 90960,\n \"end\": 91020,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"3e0ea3fb-bf56-4bbd-ab24-5d0a0361569f\",\n \"text\": \" pour\",\n \"start\": 85320,\n \"end\": 85440,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"400f3074-452e-40bd-9288-5ad20092b2e8\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"472079d6-16b2-46b3-9490-a0bef4514110\",\n \"text\": \" l'attente.\",\n \"start\": 85440,\n \"end\": 85760,\n \"duration\": 320,\n \"probability\": 0.95,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"48627da5-7872-4092-b6ed-695b514f8ba7\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5016a636-1102-4fa8-94b3-e3c081411199\",\n \"text\": \" votre\",\n \"start\": 87720,\n \"end\": 87920,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"53e2944e-a18c-4a54-8358-c5aaa8b5acfb\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93140,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5c0f20d7-a028-4bb1-92e2-53c04b736381\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"5f79b441-0f2e-471a-a760-58ac88dab77c\",\n \"text\": \" me\",\n \"start\": 86040,\n \"end\": 86180,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"60246a96-942b-4415-adb7-a7c6d072140c\",\n \"text\": \" pouvez-vous\",\n \"start\": 93320,\n \"end\": 94220,\n \"duration\": 900,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"64a8f74a-ed22-4b96-8f8a-8a8e6352ee19\",\n \"text\": \" signaler\",\n \"start\": 89940,\n \"end\": 90300,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"656284e5-1aa3-40d9-aedd-9a7173f82e24\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"683dd334-8fb8-47b7-92b0-a54b85e0153a\",\n \"text\": \" pour\",\n \"start\": 89740,\n \"end\": 89940,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"72d1a410-6a63-4757-b321-1dff50126e72\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.98,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"7742d75d-5015-4e2b-b6a8-70285bf81eba\",\n \"text\": \" à\",\n \"start\": 94840,\n \"end\": 94940,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"851f8820-1c9f-4c1a-8dae-ac00075359d7\",\n \"text\": \" vais\",\n \"start\": 95640,\n \"end\": 95720,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8846ce2f-f501-41f6-945a-35bcf19fe83d\",\n \"text\": \" numéro\",\n \"start\": 96300,\n \"end\": 96760,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8bdd353b-53fb-4b9d-811d-f08ff2bb5035\",\n \"text\": \" vais\",\n \"start\": 89200,\n \"end\": 89320,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8cbcfcb5-b508-4e85-9a17-a4032495ca65\",\n \"text\": \" Je\",\n \"start\": 95500,\n \"end\": 95640,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8d60a60f-5bd9-422a-91ed-422aeb603f64\",\n \"text\": \" problème\",\n \"start\": 86960,\n \"end\": 87180,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"8ed792b4-1dc3-41f0-9e01-f4d12e41980d\",\n \"text\": \" semble\",\n \"start\": 86180,\n \"end\": 86580,\n \"duration\": 400,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"9335092b-9d65-4ba4-b6b7-22fc75b23784\",\n \"text\": \" ce\",\n \"start\": 92780,\n \"end\": 92860,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"97aed5cf-12a9-4b19-98bf-8483466f0b86\",\n \"text\": \" instants.\",\n \"start\": 99220,\n \"end\": 99540,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"985d5e55-0116-438a-b616-6af3a24aba48\",\n \"text\": \" boxe\",\n \"start\": 95200,\n \"end\": 95460,\n \"duration\": 260,\n \"probability\": 0.96,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"988433ab-b33e-4099-a6e2-4d8ca3c1b5fd\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"a0fabddd-06cd-4bea-ab2e-a66d68a2105d\",\n \"text\": \" nouveau\",\n \"start\": 94940,\n \"end\": 95080,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"a14de913-93da-4fc2-aa1f-e4713bb0724c\",\n \"text\": \" un\",\n \"start\": 89500,\n \"end\": 89600,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"b0b988e3-154c-4fb2-8954-0627f6b27b02\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"b9739c52-0be4-479e-95c6-219da152b5b3\",\n \"text\": \" ?\",\n \"start\": 95460,\n \"end\": 95500,\n \"duration\": 40,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"bb89b51b-c2f2-4ccd-8eef-c4ed46aab7bc\",\n \"text\": \" D'accord.\",\n \"start\": 83160,\n \"end\": 83700,\n \"duration\": 540,\n \"probability\": 0.84,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"d0f284a5-a823-4ce1-abca-6c28845ec905\",\n \"text\": \" vous\",\n \"start\": 95720,\n \"end\": 95820,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"d137cc7d-aad5-4230-bf5f-e32d2266e625\",\n \"text\": \" suivi\",\n \"start\": 96940,\n \"end\": 97220,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"d251d6b7-0c07-4097-a847-571132ec61cb\",\n \"text\": \" Je\",\n \"start\": 88840,\n \"end\": 89200,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"d8aae1d9-881a-4f56-81b1-fde75a2a292b\",\n \"text\": \" Il\",\n \"start\": 85880,\n \"end\": 86040,\n \"duration\": 160,\n \"probability\": 0.83,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"e004dae1-3de6-442a-bba0-d8b1fc33e873\",\n \"text\": \" a\",\n \"start\": 86840,\n \"end\": 86880,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"e016fe8a-53b6-4047-8cb8-0972f52da901\",\n \"text\": \" à\",\n \"start\": 90820,\n \"end\": 90960,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"e1b201ad-da48-49fa-b56e-645ac9a50224\",\n \"text\": \" Pendant\",\n \"start\": 92420,\n \"end\": 92780,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"e1ba0cb9-ae83-4bff-8edd-a25e59ca7221\",\n \"text\": \" un\",\n \"start\": 96080,\n \"end\": 96300,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"eea09bd0-e04d-4bc9-9864-de8758d63ed5\",\n \"text\": \" problème\",\n \"start\": 90620,\n \"end\": 90820,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"f3a8655f-b4c2-43f1-b723-69ca2c768318\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"f3ae40e0-39f0-4f97-a0ab-f786f0ef0a5c\",\n \"text\": \" la\",\n \"start\": 95080,\n \"end\": 95200,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n },\n {\n \"id\": \"fac42e8a-3ddc-4223-9283-3aac41992b29\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\n }\n ]\n },\n {\n \"id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\",\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\n \"start\": 140920,\n \"end\": 145960,\n \"duration\": 5040,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"36283abd-8111-4d55-b014-fc366f976c96\",\n \"text\": \" ça\",\n \"start\": 142820,\n \"end\": 143440,\n \"duration\": 620,\n \"probability\": 0.63,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"ab5cc1bf-b140-45d8-826a-1f5e741e6487\",\n \"text\": \" 17\",\n \"start\": 144880,\n \"end\": 145960,\n \"duration\": 1080,\n \"probability\": 0.57,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"b1f03472-a5cf-42dc-a0f3-16a31b952c11\",\n \"text\": \" 06\",\n \"start\": 144140,\n \"end\": 144880,\n \"duration\": 740,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"bc1c5017-3c9e-4f83-8b63-8b99160bc27b\",\n \"text\": \" sera\",\n \"start\": 143440,\n \"end\": 143820,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"cdb51bf7-b6dd-41e5-a927-e78a23c98179\",\n \"text\": \" le\",\n \"start\": 143820,\n \"end\": 144140,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"e4ee6c43-e6a1-432f-89ea-6f140887d7ea\",\n \"text\": \" Ah,\",\n \"start\": 140920,\n \"end\": 141480,\n \"duration\": 560,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"ea8da2ae-1451-48bf-bb1a-51ff67ebf75f\",\n \"text\": \" Oui,\",\n \"start\": 142160,\n \"end\": 142700,\n \"duration\": 540,\n \"probability\": 0.98,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n },\n {\n \"id\": \"ec1ba619-2212-4f33-8aa9-70742ba61f98\",\n \"text\": \" magnifique.\",\n \"start\": 141500,\n \"end\": 141920,\n \"duration\": 420,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\n }\n ]\n }\n ]\n },\n \"ai-insights\": {\n \"call-sequence\": [\n {\n \"id\": \"b8037f04-f04c-49cb-83e5-2017503f075c\",\n \"text\": null,\n \"object\": [\n {\n \"title\": \"Accueil et identification du problème\",\n \"client_nps\": 2,\n \"complete_summary\": \"L'agent accueille le client, s'identifie et demande des informations sur le problème. Le client explique qu'il a un problème de connexion internet depuis ce matin.\",\n \"essential_elements\": [\n \"Problème de connexion internet\",\n \"Depuis ce matin\"\n ],\n \"comment_on_agent_handling\": \"L'agent débute l'appel de manière professionnelle en s'identifiant et en demandant comment il peut aider. Il écoute attentivement le client et obtient les informations nécessaires pour comprendre le problème.\",\n \"comment_on_client_satisfaction\": \"Le client semble frustré et mécontent du problème, mais il coopère avec l'agent pour trouver une solution.\"\n },\n {\n \"title\": \"Vérification de l'état de la connexion\",\n \"client_nps\": 2,\n \"complete_summary\": \"L'agent vérifie l'état de la connexion depuis le système et met le client en attente. 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Il demande au client de redémarrer la box et lui fournit un numéro de suivi.\",\n \"essential_elements\": [\n \"Création d'un ticket\",\n \"Redémarrage de la box\",\n \"Numéro de suivi\"\n ],\n \"comment_on_agent_handling\": \"L'agent suit les procédures appropriées en créant un ticket pour le problème technique et en demandant au client de redémarrer la box. Il fournit un numéro de suivi pour que le client puisse suivre l'avancement de sa demande.\",\n \"comment_on_client_satisfaction\": \"Le client semble coopératif et suit les instructions de l'agent pour tenter de résoudre le problème.\"\n },\n {\n \"title\": \"Proposition d'une extension de data mobile\",\n \"client_nps\": 4,\n \"complete_summary\": \"L'agent propose une extension de data mobile au client pour pallier à la panne internet. Le client accepte.\",\n \"essential_elements\": [\n \"Extension de data mobile\",\n \"Solution temporaire\"\n ],\n \"comment_on_agent_handling\": \"L'agent offre une solution temporaire au problème du client, ce qui démontre son engagement envers la satisfaction du client. Il fournit des informations claires et précises sur l'extension de data mobile.\",\n \"comment_on_client_satisfaction\": \"Le client semble satisfait de la solution temporaire proposée par l'agent et accepte.\"\n }\n ],\n \"type\": \"call-sequence\"\n }\n ]\n }\n }\n }\n}"}],"_postman_id":"25fa1abb-f7cb-4619-9b9c-b0f7217c7e0b"}],"id":"00c4edd1-6bbe-47a0-b1ad-72c1fd805e45","_postman_id":"00c4edd1-6bbe-47a0-b1ad-72c1fd805e45","description":""}],"id":"cc73c066-416a-403c-abef-7700635956df","_postman_id":"cc73c066-416a-403c-abef-7700635956df","description":""},{"name":"Run multiple AI analyses","item":[{"name":"Run multiple AI analyses on previously transcribed audio","item":[{"name":"Run multiple AI analyses on previously transcribed audio","id":"f5b100eb-c770-4037-8eb1-62e242187532","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"task\": \"ai-insight\",\n \"insight_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"summarization\"\n ],\n \"job_id\": \"\",\n \"configuration\": {\n \"company_name\": \"Company A\",\n \"vocabulary\": \"Company sector, products names, industry\",\n \"insights\": {\n \"output_lang\": \"en\"\n }\n }\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/job/tasks","description":"\n\nWebHook callback reception on successful AI analyses
\nRun multiple AI analyses on previously transcribed audio, and receive a webhook callback (POST request) on successful analyses, including the resulting transcript and AI insights in the language of your choice.
\nTo receive a webhook callback on successful analyses, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"d9bfaf02-8199-409c-9491-6f8ab5e8417b","name":"Get multiple AI analyses status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Merci, au revoir. Au revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. 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problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"058b39f7-5679-4a89-b78d-d392d753ad18\",\n \"text\": \" boîte\",\n \"start\": 30270,\n \"end\": 30430,\n \"duration\": 160,\n \"probability\": 0.58,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"1777c2ff-6bc5-484e-bd14-4253157d9c33\",\n \"text\": \" votre\",\n \"start\": 28650,\n \"end\": 28810,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"1f761eb1-2c29-4d6d-88b5-e10be8ac47d7\",\n \"text\": \" vous\",\n \"start\": 31230,\n \"end\": 31310,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": 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80,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"c993ec38-fe6b-4ecd-a4b0-9804425aca41\",\n \"text\": \" ?\",\n \"start\": 31510,\n \"end\": 31950,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cd7e6810-5c42-43af-a150-850bce618e80\",\n \"text\": \" des\",\n \"start\": 24230,\n \"end\": 24330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cd85cf3c-665c-4612-9e07-fe5eb685da19\",\n \"text\": \" l'identifiant\",\n \"start\": 29590,\n \"end\": 30030,\n \"duration\": 440,\n \"probability\": 0.94,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cf52e4a2-89de-42c3-a1cb-d246f40a7c1e\",\n \"text\": \" désolé\",\n \"start\": 23090,\n \"end\": 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\n \"start\": 83160,\n \"end\": 99540,\n \"duration\": 16380,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"01ea1411-544c-4345-9be4-7c939745bf1c\",\n \"text\": \" quelques\",\n \"start\": 98840,\n \"end\": 99220,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"08350bc9-f128-4b5a-a1df-d739fb10d83e\",\n \"text\": \" pour\",\n \"start\": 89740,\n \"end\": 89940,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"0e217a27-0877-49d4-818f-ae79bbd3dc3a\",\n \"text\": \" techniques.\",\n \"start\": 91300,\n \"end\": 91560,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": 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\"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"2d499b55-69db-4cf0-9ca1-7acdce4c7a67\",\n \"text\": \" un\",\n \"start\": 86880,\n \"end\": 86960,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"351c4932-434c-4bac-b8e0-8b8f27322132\",\n \"text\": \" ticket\",\n \"start\": 89600,\n \"end\": 89740,\n \"duration\": 140,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"3c4428ac-b708-4b03-bd7e-e4b393f0b9e0\",\n \"text\": \" équipes\",\n \"start\": 91020,\n \"end\": 91300,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"4253ae2c-4103-4805-acee-521abdd3cbd0\",\n \"text\": \" temps-là,\",\n \"start\": 92860,\n \"end\": 93120,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n 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Oui, ça sera le 06 17 00 00 00. 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. 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1,\n \"speaker\": \"first\",\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\n }\n ],\n \"start_end_timestamps\": \"02:44-02:46\"\n }\n ]\n },\n \"ai-insights\": {\n \"title\": [\n {\n \"id\": \"077e04d5-8d30-40a3-8cd5-87d7829569b1\",\n \"text\": \"Problèmes répétés de connexion Internet\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"3e552576-c1e0-4b0f-a266-0671be83a0b7\",\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom pour un problème répétitif de connexion à Internet. L'agent a vérifié l'état de la connexion, trouvé un problème technique et créé un ticket pour les équipes techniques. L'agent a ensuite demandé à Alain de redémarrer sa box. Après le redémarrage, Alain a pu se connecter à Internet. L'agent a fourni à Alain un numéro de suivi (343A) et une extension de data mobile en attendant que le problème soit résolu. Le client a remercié l'agent pour son aide.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"call-reason\": [\n {\n \"id\": \"7d91721b-f412-411a-8d4e-e0b7828b5eb2\",\n \"text\": null,\n \"object\": {\n \"why\": \"Le client utilise actuellement sa 4G pour se connecter à internet, ce qui est inacceptable pour lui et aucune solution n'a été trouvée après plusieurs redémarrages de la box.\",\n \"needs\": \"Un diagnostic du problème de connexion et une solution pour y remédier.\",\n \"request\": \"Le client souhaite résoudre son problème de connexion internet.\"\n },\n \"type\": \"call-reason\"\n }\n ],\n \"step-by-step-summary\": [\n {\n \"id\": \"9bc3979c-9e9b-494b-97d2-ef2209635ef2\",\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom en raison de problèmes répétés de connexion à Internet. Depuis ce matin, il ne peut plus se connecter à Internet via sa box et doit utiliser sa connexion 4G. Le client a déjà connu ce problème à plusieurs reprises et le considère inacceptable.\\\\n-L'agent, André, a demandé le numéro de compte et l'identifiant de la box d'Alain. Ces informations ont été utilisées pour vérifier l'état de la connexion et accéder au dossier du client. André a vérifié le statut de la connexion et a trouvé un problème technique. André a ensuite créé un ticket pour les équipes techniques et a demandé à Alain de redémarrer sa box.\\\\n-Alain a redémarré sa box. André a communiqué un numéro de suivi (343A) à Alain et a proposé une extension de data mobile pour résoudre temporairement le problème. L'agent a crédité le numéro de téléphone d'Alain avec 200 Go de données supplémentaires. Alain a remercié l'agent pour son aide. L'agent a rappelé qu'il pouvait être contacté s'il avait d'autres questions. 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La demande d'Alain a été résolue par l'agent.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"actions\": [\n {\n \"id\": \"af9749e4-909f-4044-a63b-33c7df4aae61\",\n \"text\": null,\n \"object\": [\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a signalé un problème de connexion internet à l'agent\",\n \"steps\": [\n \"Client : s'est plaint d'une connexion internet instable et d'une mauvaise qualité de connexion\"\n ],\n \"title\": \"Client : signalement du problème\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a recueilli les informations nécessaires pour mieux comprendre et résoudre le problème\",\n \"steps\": [\n \"Agent : a demandé le numéro de compte et l'identifiant de la box internet\",\n \"Agent : a demandé des détails supplémentaires sur le problème\"\n ],\n \"title\": \"Agent : collecte d'informations\",\n \"completed\": true\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a tenté de résoudre le problème en redémarrant la box\",\n \"steps\": [\n \"Client : a redémarré la box\"\n ],\n \"title\": \"Client : redémarrage de la box\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a vérifié la connexion pour détecter tout problème technique\",\n \"steps\": [\n \"Agent : a vérifié la connexion\",\n \"Agent : a constaté un problème technique\"\n ],\n \"title\": \"Agent : vérification du problème technique\",\n \"completed\": false\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a créé un ticket pour l'équipe technique\",\n \"steps\": [\n \"Agent : a créé un ticket\",\n \"Agent : a communiqué le numéro de suivi\"\n ],\n \"title\": \"Agent : création d'un ticket\",\n \"completed\": false\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a demandé une extension de data mobile en attendant que le problème soit résolu\",\n \"steps\": [\n \"Client : a demandé une extension de data mobile\",\n \"Client : a fourni son numéro de téléphone pour la procédure\"\n ],\n \"title\": \"Client : extension de data mobile\",\n \"completed\": true\n }\n ],\n \"type\": \"actions\"\n }\n ]\n }\n }\n }\n}"}],"_postman_id":"74d7f257-eed7-4f6c-99dd-7bf339d63cbb"}],"id":"e88a3775-606a-4b57-ba16-16b85404ff01","_postman_id":"e88a3775-606a-4b57-ba16-16b85404ff01","description":""},{"name":"Transcribe audio and Run multiple AI analyses","item":[{"name":"Transcribe stereo phone call and Run multiple AI analyses","id":"9a2872b0-c49e-4960-b7ec-2d7fa89b0b3c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription-to-ai-insight","type":"default"},{"key":"insight_tasks[0]","value":"actions-extraction","type":"default"},{"key":"insight_tasks[1]","value":"call-reason-extraction","type":"default"},{"key":"insight_tasks[2]","value":"summarization","type":"default"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"default"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"default"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"default"},{"key":"configuration[asr][lang]","value":"en","type":"default"},{"key":"configuration[insights][output_lang]","value":"en","type":"default"}]},"url":"{{baseUrl}}/api/job/tasks","description":"Transcribe phone calls between your clients and your agents, as dual channel audio (stereo audio), and run multiple AI analyses and have the resulting transcript and AI insights in the language of your choice.
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\nList of available AI Analyses for single speaker voicemail : description of voicemail request parameter (Endpoint description)
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"path":["api","job","status",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"dbe2be93-cc7c-4c51-9710-d8b48f478057","name":"Get transcription and multiple AI analyses status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/api/job/status/2e08ec1f-ea75-406d-9516-9ad16381e975"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"id\": \"2e08ec1f-ea75-406d-9516-9ad16381e975\",\n \"audio_id\": \"119cd0d4-0b53-4142-8d8c-dc7aadc67bd6\",\n \"status\": \"success\",\n \"results\": {\n \"audio\": {\n \"duration\": 169761\n },\n \"transcript\": {\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Merci, au revoir. Au revoir, merci\",\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup.\\n\\nAgent: D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée\\n\\nClient: Merci, au revoir.\\n\\nAgent: Au revoir, merci\",\n \"segments\": [\n {\n \"id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\",\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\n \"start\": 71180,\n \"end\": 77420,\n \"duration\": 6240,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"2afc7624-88a5-4fd6-8b37-903256e76ba0\",\n \"text\": \" un\",\n \"start\": 77040,\n \"end\": 77160,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"2d719bc2-0087-473c-8472-b8581d26f186\",\n \"text\": \" depuis\",\n \"start\": 74440,\n \"end\": 74580,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"32255f26-61f3-400f-bc6a-8e7236157ea3\",\n \"text\": \" petit\",\n \"start\": 77160,\n \"end\": 77260,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"32d1ea11-e5f3-49b9-8817-853e0cbd448e\",\n \"text\": \" pour\",\n \"start\": 76920,\n \"end\": 77040,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"38600642-3491-4ec2-a1fe-b8da5490b7a2\",\n \"text\": \" vous\",\n \"start\": 76380,\n \"end\": 76420,\n \"duration\": 40,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"409aad5a-35b0-400b-b876-bfd2d1d21994\",\n \"text\": \" système.\",\n \"start\": 74720,\n \"end\": 75060,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"706e1683-11e3-473d-ae0d-a08cb41dbd3e\",\n \"text\": \" connexion\",\n \"start\": 74080,\n \"end\": 74440,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\n },\n {\n \"id\": \"77dc2bc9-8cf8-4a11-b73d-6e7709de6d35\",\n 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Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\",\n \"start\": 22450,\n \"end\": 31950,\n \"duration\": 9500,\n \"speaker\": \"second\",\n \"words\": [\n {\n \"id\": \"058b39f7-5679-4a89-b78d-d392d753ad18\",\n \"text\": \" boîte\",\n \"start\": 30270,\n \"end\": 30430,\n \"duration\": 160,\n \"probability\": 0.58,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"1777c2ff-6bc5-484e-bd14-4253157d9c33\",\n \"text\": \" votre\",\n \"start\": 28650,\n \"end\": 28810,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"1f761eb1-2c29-4d6d-88b5-e10be8ac47d7\",\n \"text\": \" vous\",\n \"start\": 31230,\n \"end\": 31310,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": 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80,\n \"probability\": 0.97,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"c993ec38-fe6b-4ecd-a4b0-9804425aca41\",\n \"text\": \" ?\",\n \"start\": 31510,\n \"end\": 31950,\n \"duration\": 440,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cd7e6810-5c42-43af-a150-850bce618e80\",\n \"text\": \" des\",\n \"start\": 24230,\n \"end\": 24330,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cd85cf3c-665c-4612-9e07-fe5eb685da19\",\n \"text\": \" l'identifiant\",\n \"start\": 29590,\n \"end\": 30030,\n \"duration\": 440,\n \"probability\": 0.94,\n \"speaker\": \"second\",\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\n },\n {\n \"id\": \"cf52e4a2-89de-42c3-a1cb-d246f40a7c1e\",\n \"text\": \" désolé\",\n \"start\": 23090,\n \"end\": 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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},\n {\n \"id\": \"24443ea9-0601-4207-8b08-ee578122ead0\",\n \"text\": \" créer\",\n \"start\": 89320,\n \"end\": 89500,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"24664ea0-fb02-4b33-a9f5-58c413019b38\",\n \"text\": \" votre\",\n \"start\": 97380,\n \"end\": 97480,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"25234d77-21f1-447e-82f8-725c3a3edf40\",\n \"text\": \" qu'il\",\n \"start\": 86580,\n \"end\": 86800,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"29302358-f6a9-448c-b839-0336feaac7ee\",\n \"text\": \" Pendant\",\n \"start\": 92420,\n \"end\": 92780,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": 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\"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"8932adb8-91c3-42fd-8bc5-783a30efd64c\",\n \"text\": \" à\",\n \"start\": 94840,\n \"end\": 94940,\n \"duration\": 100,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"8f7459ae-ef99-4790-9dac-81dbe34bed16\",\n \"text\": \" Désolé\",\n \"start\": 84960,\n \"end\": 85320,\n \"duration\": 360,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"962e9913-1990-45a4-9ecb-aa96efc67130\",\n \"text\": \" ce\",\n \"start\": 90300,\n \"end\": 90620,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"9cc84e56-aae1-4919-9a22-147760275d18\",\n \"text\": \" avec\",\n \"start\": 87480,\n \"end\": 87720,\n \"duration\": 240,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"a47ccba2-b87b-4daf-a7ee-7c49c7fed122\",\n \"text\": \" donner\",\n \"start\": 95820,\n \"end\": 96080,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"a7e2d652-05c1-43a1-a275-4c6880b9a673\",\n \"text\": \" pour\",\n \"start\": 97220,\n \"end\": 97380,\n \"duration\": 160,\n \"probability\": 0.99,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"a7e7d03d-e132-4ca1-834c-4c6499ef014b\",\n \"text\": \" de\",\n \"start\": 94420,\n \"end\": 94560,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"second\",\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\n },\n {\n \"id\": \"aa598fa8-1526-4d67-9391-083d18553d72\",\n \"text\": \" demande\",\n \"start\": 97480,\n \"end\": 98660,\n \"duration\": 1180,\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. 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\"text\": \" sûr.\",\n \"start\": 58360,\n \"end\": 58620,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"1d2f741e-96dd-46fd-aa29-e4d570e3db4e\",\n \"text\": \" la\",\n \"start\": 60160,\n \"end\": 60540,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"1f2aaaec-d1b3-486e-9ff9-02d34e66670b\",\n \"text\": \" Mais\",\n \"start\": 68180,\n \"end\": 68240,\n \"duration\": 60,\n \"probability\": 0.47,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"21f53ead-93a8-4030-89fe-d01de851cf36\",\n \"text\": \" le\",\n \"start\": 69080,\n \"end\": 69160,\n \"duration\": 80,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"25d997dc-0052-40b7-9a3f-19ddc45cf6ee\",\n \"text\": \" Ce\",\n \"start\": 58840,\n \"end\": 59380,\n \"duration\": 540,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"25f9867f-9dc4-4752-9b39-2a16ed57ac52\",\n \"text\": \" je\",\n \"start\": 63800,\n \"end\": 64120,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"3a0c8b3f-c215-4e78-a299-754be774a3a4\",\n \"text\": \" n'arrive\",\n \"start\": 64120,\n \"end\": 64340,\n \"duration\": 220,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"3d8eedd5-6662-4d6c-8261-8130b75aec71\",\n \"text\": \" et\",\n \"start\": 62580,\n \"end\": 63400,\n \"duration\": 820,\n \"probability\": 0.91,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"4004700d-04e4-4a2f-addb-86129be865ca\",\n \"text\": \" la\",\n \"start\": 66380,\n \"end\": 66500,\n \"duration\": 120,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"443490a5-146e-483e-8e17-47b8a05207be\",\n \"text\": \" brusquement\",\n \"start\": 62000,\n \"end\": 62580,\n \"duration\": 580,\n \"probability\": 0.96,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"49f2a5c3-4000-429b-9dca-9bf5aa2a4575\",\n \"text\": \" n'a\",\n \"start\": 68360,\n \"end\": 68660,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"4fc2dd9f-e716-4512-b1a8-30cd7f86eaba\",\n \"text\": \" fois,\",\n \"start\": 67060,\n \"end\": 67400,\n \"duration\": 340,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"596abce5-8184-4e14-bfbc-a07d2b0869b9\",\n \"text\": \" résolu\",\n \"start\": 68740,\n \"end\": 69080,\n \"duration\": 340,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"5da08142-3896-413e-a765-47d9aa0e8ea0\",\n \"text\": \" Oui,\",\n \"start\": 57660,\n \"end\": 58200,\n \"duration\": 540,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"71ac1e47-2e90-41aa-a153-7047f181a1b8\",\n \"text\": \" matin,\",\n \"start\": 59380,\n \"end\": 59700,\n \"duration\": 320,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"772c18fc-2dd5-4fb1-820d-fc84b60a5545\",\n \"text\": \" problème.\",\n \"start\": 69160,\n \"end\": 69440,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"89009f36-3e26-424b-a683-cf57eeb34c79\",\n \"text\": \" connexion\",\n \"start\": 60540,\n \"end\": 61140,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"8cded26c-2c39-4da8-9ce7-9fa601628094\",\n \"text\": \" pas\",\n \"start\": 68660,\n \"end\": 68740,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"90c0da5d-ef24-44e2-b4b2-6df1bda91bdb\",\n \"text\": \" bien\",\n \"start\": 58220,\n \"end\": 58360,\n \"duration\": 140,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"9612ffae-e15d-436e-828c-6aec23c4e28e\",\n \"text\": \" interrompue\",\n \"start\": 61400,\n \"end\": 62000,\n \"duration\": 600,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"a3b7fbf1-c829-4159-84a9-56b40824de43\",\n \"text\": \" box\",\n \"start\": 66500,\n \"end\": 66680,\n \"duration\": 180,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"acb10084-e309-4ca5-b860-ef77fe3ca96c\",\n \"text\": \" plusieurs\",\n \"start\": 66680,\n \"end\": 67060,\n \"duration\": 380,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"aed77654-2a52-4bb6-b6ad-fb2a357d3f03\",\n \"text\": \" J'ai\",\n \"start\": 65319,\n \"end\": 65920,\n \"duration\": 601,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"c00da5a2-b99b-44ff-b0e6-f2e02fca4969\",\n \"text\": \" fait,\",\n \"start\": 59900,\n \"end\": 60060,\n \"duration\": 160,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"cc8a69cc-b2e2-4921-9623-620144ba797e\",\n \"text\": \" redémarré\",\n \"start\": 65920,\n \"end\": 66380,\n \"duration\": 460,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"e0a6f994-7d72-40c4-b8f2-dbb587d3f2ad\",\n \"text\": \" à\",\n \"start\": 64540,\n \"end\": 64620,\n \"duration\": 80,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"e7c862c2-ca8c-47b6-930f-d33136b9c5ae\",\n \"text\": \" depuis,\",\n \"start\": 63400,\n \"end\": 63660,\n \"duration\": 260,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"ee0c5a4c-e9b2-42c8-8861-c37d22b954c0\",\n \"text\": \" rétablir.\",\n \"start\": 64680,\n \"end\": 65180,\n \"duration\": 500,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"f1e1aac0-101f-44eb-9e1b-e1040448f1ff\",\n \"text\": \" en\",\n \"start\": 59780,\n \"end\": 59900,\n \"duration\": 120,\n \"probability\": 0.99,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"f9078353-4242-4ea0-a5d8-d48fa04cd517\",\n \"text\": \" mais\",\n \"start\": 67460,\n \"end\": 68180,\n \"duration\": 720,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"fb56394c-cd61-4881-bd7c-c29577a60ce6\",\n \"text\": \" a\",\n \"start\": 61140,\n \"end\": 61200,\n \"duration\": 60,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n },\n {\n \"id\": \"fb6494a7-ac34-4747-a53c-b50fe69438d8\",\n \"text\": \" été\",\n \"start\": 61200,\n \"end\": 61400,\n \"duration\": 200,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\n }\n ],\n \"start_end_timestamps\": \"00:57-01:09\"\n },\n {\n \"id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\",\n \"text\": \"Merci, au revoir.\",\n \"start\": 164680,\n \"end\": 166040,\n \"duration\": 1360,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"6c9044da-4900-4937-8065-85ed729ddbf7\",\n \"text\": \" Merci,\",\n \"start\": 164680,\n \"end\": 165240,\n \"duration\": 560,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\n },\n {\n \"id\": \"89aefc91-b80f-4d51-b634-5e2144d3dd60\",\n \"text\": \" au\",\n \"start\": 165460,\n \"end\": 165760,\n \"duration\": 300,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\n },\n {\n \"id\": \"c1c09f5a-0e06-44bf-b368-a4d1f2d24ead\",\n \"text\": \" revoir.\",\n \"start\": 165760,\n \"end\": 166040,\n \"duration\": 280,\n \"probability\": 1,\n \"speaker\": \"first\",\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\n }\n ],\n \"start_end_timestamps\": \"02:44-02:46\"\n }\n ]\n },\n \"ai-insights\": {\n \"title\": [\n {\n \"id\": \"077e04d5-8d30-40a3-8cd5-87d7829569b1\",\n \"text\": \"Problèmes répétés de connexion Internet\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"3e552576-c1e0-4b0f-a266-0671be83a0b7\",\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom pour un problème répétitif de connexion à Internet. L'agent a vérifié l'état de la connexion, trouvé un problème technique et créé un ticket pour les équipes techniques. L'agent a ensuite demandé à Alain de redémarrer sa box. Après le redémarrage, Alain a pu se connecter à Internet. L'agent a fourni à Alain un numéro de suivi (343A) et une extension de data mobile en attendant que le problème soit résolu. Le client a remercié l'agent pour son aide.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"call-reason\": [\n {\n \"id\": \"7d91721b-f412-411a-8d4e-e0b7828b5eb2\",\n \"text\": null,\n \"object\": {\n \"why\": \"Le client utilise actuellement sa 4G pour se connecter à internet, ce qui est inacceptable pour lui et aucune solution n'a été trouvée après plusieurs redémarrages de la box.\",\n \"needs\": \"Un diagnostic du problème de connexion et une solution pour y remédier.\",\n \"request\": \"Le client souhaite résoudre son problème de connexion internet.\"\n },\n \"type\": \"call-reason\"\n }\n ],\n \"step-by-step-summary\": [\n {\n \"id\": \"9bc3979c-9e9b-494b-97d2-ef2209635ef2\",\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom en raison de problèmes répétés de connexion à Internet. Depuis ce matin, il ne peut plus se connecter à Internet via sa box et doit utiliser sa connexion 4G. Le client a déjà connu ce problème à plusieurs reprises et le considère inacceptable.\\\\n-L'agent, André, a demandé le numéro de compte et l'identifiant de la box d'Alain. Ces informations ont été utilisées pour vérifier l'état de la connexion et accéder au dossier du client. André a vérifié le statut de la connexion et a trouvé un problème technique. André a ensuite créé un ticket pour les équipes techniques et a demandé à Alain de redémarrer sa box.\\\\n-Alain a redémarré sa box. André a communiqué un numéro de suivi (343A) à Alain et a proposé une extension de data mobile pour résoudre temporairement le problème. L'agent a crédité le numéro de téléphone d'Alain avec 200 Go de données supplémentaires. Alain a remercié l'agent pour son aide. L'agent a rappelé qu'il pouvait être contacté s'il avait d'autres questions. La demande d'Alain a été résolue par l'agent.\",\n \"object\": [\n \"L'appelant, Alain Dupont, a contacté Diabolo Telecom en raison de problèmes répétés de connexion à Internet. Depuis ce matin, il ne peut plus se connecter à Internet via sa box et doit utiliser sa connexion 4G. Le client a déjà connu ce problème à plusieurs reprises et le considère inacceptable.\",\n \"L'agent, André, a demandé le numéro de compte et l'identifiant de la box d'Alain. Ces informations ont été utilisées pour vérifier l'état de la connexion et accéder au dossier du client. André a vérifié le statut de la connexion et a trouvé un problème technique. André a ensuite créé un ticket pour les équipes techniques et a demandé à Alain de redémarrer sa box.\",\n \"Alain a redémarré sa box. André a communiqué un numéro de suivi (343A) à Alain et a proposé une extension de data mobile pour résoudre temporairement le problème. L'agent a crédité le numéro de téléphone d'Alain avec 200 Go de données supplémentaires. Alain a remercié l'agent pour son aide. L'agent a rappelé qu'il pouvait être contacté s'il avait d'autres questions. La demande d'Alain a été résolue par l'agent.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"actions\": [\n {\n \"id\": \"af9749e4-909f-4044-a63b-33c7df4aae61\",\n \"text\": null,\n \"object\": [\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a signalé un problème de connexion internet à l'agent\",\n \"steps\": [\n \"Client : s'est plaint d'une connexion internet instable et d'une mauvaise qualité de connexion\"\n ],\n \"title\": \"Client : signalement du problème\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a recueilli les informations nécessaires pour mieux comprendre et résoudre le problème\",\n \"steps\": [\n \"Agent : a demandé le numéro de compte et l'identifiant de la box internet\",\n \"Agent : a demandé des détails supplémentaires sur le problème\"\n ],\n \"title\": \"Agent : collecte d'informations\",\n \"completed\": true\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a tenté de résoudre le problème en redémarrant la box\",\n \"steps\": [\n \"Client : a redémarré la box\"\n ],\n \"title\": \"Client : redémarrage de la box\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a vérifié la connexion pour détecter tout problème technique\",\n \"steps\": [\n \"Agent : a vérifié la connexion\",\n \"Agent : a constaté un problème technique\"\n ],\n \"title\": \"Agent : vérification du problème technique\",\n \"completed\": false\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"L'agent a créé un ticket pour l'équipe technique\",\n \"steps\": [\n \"Agent : a créé un ticket\",\n \"Agent : a communiqué le numéro de suivi\"\n ],\n \"title\": \"Agent : création d'un ticket\",\n \"completed\": false\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Le client a demandé une extension de data mobile en attendant que le problème soit résolu\",\n \"steps\": [\n \"Client : a demandé une extension de data mobile\",\n \"Client : a fourni son numéro de téléphone pour la procédure\"\n ],\n \"title\": \"Client : extension de data mobile\",\n \"completed\": true\n }\n ],\n \"type\": \"actions\"\n }\n ]\n }\n }\n }\n}"}],"_postman_id":"07151257-a705-4f91-851f-a6af4406b36f"}],"id":"a38ccf11-1c29-4e7c-9931-24d3baa6be06","_postman_id":"a38ccf11-1c29-4e7c-9931-24d3baa6be06","description":""}],"id":"c34d115f-a4b3-40db-a788-96e14cec11bb","_postman_id":"c34d115f-a4b3-40db-a788-96e14cec11bb","description":""}],"id":"8389ce0b-b9dc-4bf9-a70e-15a9b7af3299","_postman_id":"8389ce0b-b9dc-4bf9-a70e-15a9b7af3299","description":""},{"name":"Webhook Callback description","item":[],"id":"cc6d97af-9179-4149-9da3-eba663f6b88b","description":"Feature allowing to receive on URL of public endpoint a webhook callback (POST request) upon successful transcription or/and AI analyses
\n- \n
- when option enabled (
results_webhook_callback_urlspecified in task request) \n
Request method : POST
\nRequest body
\nRequest body Data Type : Object (JSON)
\nresults Object
results.audio Object
results.transcript Object
results.transcript.segments[i] Object
results.transcript.segments[i].words[j] Object
Sample webhook request body
\n{\n \"id\": \"735818ea-0f50-4339-8cfd-66a24ac2338d\",\n \"original_call_id\": \"51755978\",\n \"audio_id\": \"20d3820d-6ae8-48ab-b35e-bca5bc79ee2a\",\n \"status\": \"success\",\n \"payload\": {},\n \"meta\": {\n \"thread_id\": \"8954264\",\n \"crm_ticket_id\": \"crm_123456\",\n \"generate_tags_with_summary\": true\n },\n \"results\": {\n \"audio\": {\n \"duration\": 64260\n },\n \"transcript\": {\n \"text\": \"Bonjour, c'est André de Diabolo Telecom, comment je peux vous aider ? Bonjour, j'ai un problème avec ma box Internet, ça ne fonctionne plus depuis ce matin, pourriez-vous m'aider ? Oui, je suis désolé pour vous monsieur, pour pouvoir procéder à l'analyse, il me faudrait vos identifiants clients, pourriez-vous me les préciser ? Oui, mes identifiants clients c'est 52 86 22-3F, non Merci, un instant, j'accède bien à votre dossier, je crée le ticket auprès de l'équipe technique pour résolution dans l'immédiat...\",\n \"diarized_text\": \"Agent: Bonjour, c'est André de Diabolo Telecom, comment je peux vous aider ?\\n\\nClient: Bonjour, j'ai un problème avec ma box Internet, ça ne fonctionne plus depuis ce matin, pourriez-vous m'aider ?\\n\\nAgent: Oui, je suis désolé pour vous monsieur, pour pouvoir procéder à l'analyse, il me faudrait vos identifiants clients, pourriez-vous me les préciser ?\\n\\nClient: Oui, mes identifiants clients c'est 52 86 22-3F, non\\n\\nAgent: Merci, un instant, j'accède bien à votre dossier, je crée le ticket auprès de l'équipe technique pour résolution dans l'immédiat...\",\n \"segments\": [\n {\n \"id\": \"4413ba41-3c85-410c-bc1c-200974bad26d\",\n \"text\": \"Oui, mes identifiants clients c'est 52 86 22-3F, non\",\n \"start\": 30170,\n \"end\": 42080,\n \"duration\": 11910,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0ec8b928-ebb1-4907-997f-7fb2a8f0d97a\",\n \"text\": \" Oui,\",\n \"start\": 30170,\n \"end\": 30530,\n \"duration\": 360,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"4413ba41-3c85-410c-bc1c-200974bad26d\"\n },\n {...},\n {...},\n {...}\n ],\n \"start_end_timestamps\": \"00:30-00:42\"\n },\n {...},\n {...},\n {...}\n ]\n },\n \"ai-insights\": {\n \"step-by-step-summary\": [\n {\n \"id\": \"0a7cd97a-f353-4794-a06b-b184c79657e8\",\n \"text\": \"The client is experiencing an issue with their Diabolo Telecom Internet box, which has been non-functional since morning. They requested assistance from the agent to resolve the issue.\\\\n-The agent empathized with the client and requested client credentials, which they provided as: 52 86 22-3F. Upon reviewing the account, the agent informed the client that a ticket had been created and escalated to the technical team for an immediate resolution.\\\\n-The client confirmed that they did not require further assistance. The agent concluded by emphasizing their commitment to resolving the client's issue. The call ended with the client expressing gratitude for the agent's assistance.\",\n \"object\": [\n \"The client is experiencing an issue with their Diabolo Telecom Internet box, which has been non-functional since morning. They requested assistance from the agent to resolve the issue.\",\n \"The agent empathized with the client and requested client credentials, which they provided as: 52 86 22-3F. Upon reviewing the account, the agent informed the client that a ticket had been created and escalated to the technical team for an immediate resolution.\",\n \"The client confirmed that they did not require further assistance. The agent concluded by emphasizing their commitment to resolving the client's issue. The call ended with the client expressing gratitude for the agent's assistance.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"call-reason\": [\n {\n \"id\": \"33b2549c-1635-473e-bf23-f4bebf0573ba\",\n \"text\": null,\n \"object\": {\n \"why\": \"The client is contacting Diabolo Telecom because the Internet box is not functioning as expected, having stopped working since the morning.\",\n \"needs\": \"Client requires immediate resolution for the non-functioning Internet box.\",\n \"request\": \"Client requests assistance with their Internet box.\"\n },\n \"type\": \"call-reason\"\n }\n ],\n \"title\": [\n {\n \"id\": \"4079f7e0-28de-4305-af74-69013ef51ee2\",\n \"text\": \"Client: Diabolo Telecom Internet Box Non-Functional\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"8859c1c6-7d6e-42af-a610-c705670119fb\",\n \"text\": \"A client contacted the Diabolo Telecom support team due to a non-functional Internet box, experiencing the issue since morning. The agent obtained the client's credentials (52 86 22-3F) to review their account. The agent then informed the client that they created and escalated a ticket to the technical team, aiming for an immediate resolution. During the call, the client clarified they did not require additional assistance, and the agent reassured them of their ongoing commitment to resolving the issue. The call concluded with the client appreciating the agent's assistance.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ]\n },\n \"tags\": [\n \"client_satisfaction\",\n \"home_network\",\n \"internet_service_provider\",\n \"technical_support\"\n ]\n }\n}\n\nAudio Analysis
\nUnlock insights from your voice data with our Audio capabilities.
\nThis comprehensive suite handles the entire audio processing pipeline:
\n- \n
Transcription: Convert speech to text with high accuracy, supporting multiple languages and dialects.
\n \nDiarization: Automatically identify and separate different speakers (e.g., Agent vs. Client).
\n \nAudio Intelligence: Extract deeper meaning directly from the audio stream, such as sentiment detection, acoustic analysis, and more.
\n \n
Endpoint description
\n\nEndpoint : api/job/text-tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/jsonContent-Type: application/json
Request body
\nconfiguration Object
Response body
\nContent-Type: application/json
Endpoint description
\nFetch the progress/result of specific task job
\n\nEndpoint : api/job/status/
Request method : GET
\nQuery parameters
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nNo request body allowed
\nResponse body
\nContent-Type: application/json
data Object
data.results Object
data.results.audio Object
data.results.transcript Object
data.results.transcript.segments[i] Object
data.results.transcript.segments[i].words[j] Object
Answer a question based on Knowledge Base documents, and have the resulting AI insight in the language of your choice.
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Alain Dupont
Fetch the progress/result of specific task job
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\ntags: Set of reasons for contact that can be detected \n
Estimate the rating expressed in a text review from 1 (negative) to 5 (positive)
\n","urlObject":{"path":["api","models","stars_estimation"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"cb1a8e97-f67e-41c2-9521-ae6d9095bd9a","name":"Estimate the rating expressed in a review","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"Livraison Prime super, mais quand il y a un souci, pas évident de les contacter\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/stars_estimation"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"stars_estimation\": {\n \"score\": 3,\n \"accuracy\": 0.5222077369689941,\n \"textual\": \"3\"\n }\n}"}],"_postman_id":"a496863e-31b3-476e-bb2c-c18d576a8a08"},{"name":"Extract email addresses (LEGACY)","id":"c395688d-20e8-47f1-a120-e764fda10d67","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"j'ai changé d'adresse email et ce n'est plus michael@jordan.com mais michael.jordan@gmail.com, merci de faire le changement\",\n \"lang\": \"fr\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/extract_emails","description":"Detect on the fly which email addresses are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which locations are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which monetary values (multi-currency) are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which person names are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr) \n
Detect on the fly which phone numbers are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which products are mentioned in a text, without having defined them beforehand
\n","urlObject":{"path":["api","models","products"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"ae5c211e-f08a-48a2-be60-ae9374b972c2","name":"Extract products","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"j'ai acheté un aspirateur Dyson et je veux me faire rembourser\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/products"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"products\": {\n \"tags\": [\n {\n \"type\": \"product\",\n \"text\": \"aspirateur Dyson\"\n }\n ],\n \"textual\": \"aspirateur Dyson\"\n }\n}"}],"_postman_id":"c30e003a-9b05-401c-9c0b-f14f569516e8"},{"name":"Extract touchpoints (LEGACY)","id":"6fcc5379-65ce-4a64-b6a4-4bc306d6e1bf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"Je vous ai contacté par email la semaine dernière, suite à votre appel en début de mois\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/touchpoints","description":"Detect on the fly which touchpoints are mentioned in a text, without having defined them beforehand
\n","urlObject":{"path":["api","models","touchpoints"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"1259a473-1419-4e58-81ec-b68f564f9263","name":"Extract touchpoints","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"Je vous ai contacté par email la semaine dernière, suite à votre appel en début de mois\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/touchpoints"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"touchpoints\": {\n \"tags\": [\n {\n \"type\": \"touchpoint\",\n \"text\": \"contacté\"\n },\n {\n \"type\": \"touchpoint\",\n \"text\": \"email\"\n }\n ],\n \"textual\": \"contacté, email\"\n }\n}"}],"_postman_id":"6fcc5379-65ce-4a64-b6a4-4bc306d6e1bf"},{"name":"Translate text (LEGACY)","id":"4e6756aa-8377-48e6-a836-a09608c79c2a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"Je souhaite modifier ma commande car je me suis trompé de taille.\\nPourriez-vous m'aider ?\",\n \"input_locale\": \"fr\",\n \"output_locale\": \"en\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/translation","description":"Translate text from a defined or automatically detected source language to another language
\nInput locale is non mandatory, if not specified or null, we will detect the language used in the text
\nUse it for a more precise translation.
\nRequest body structure:
\n- \n
text: Input text \ninput_locale: ISO 639-1 language code \noutput_locale: ISO 639-1 language code \n
Detect the irritants and the satisfaction factors from your customer reviews, without having defined them beforehand
\n","urlObject":{"path":["api","models","satisfaction"],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"499489c9-bb69-4efe-a45f-7dcada3f94d6","name":"Detect irritants and satisfaction factors","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"text\": \"le film était génial mais l’acteur principal était moins bon\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/api/models/satisfaction"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"satisfaction\": {\n \"sentences\": [\n {\n \"text\": \"le film était génial\",\n \"position\": [\n 0,\n 20\n ],\n \"satisfaction\": \"satisfied\",\n \"confidence\": {\n \"neutral\": 0.004483199678361416,\n \"satisfied\": 0.8698079586029053,\n \"unsatisfied\": 0.23981182277202606\n },\n \"average_satisfaction\": 0.6299961358308792\n },\n {\n \"text\": \" mais l’acteur principal était moins bon\",\n \"position\": [\n 20,\n 60\n ],\n \"satisfaction\": \"unsatisfied\",\n \"confidence\": {\n \"neutral\": 0.0013759145513176918,\n \"satisfied\": 0.12243534624576569,\n \"unsatisfied\": 0.9640090465545654\n },\n \"average_satisfaction\": -0.8415737003087997\n }\n ],\n \"average_satisfaction\": -0.10578878223896027,\n \"polarized_average_satisfaction\": -0.10578878223896027\n }\n}"}],"_postman_id":"41f8d4dc-ced1-41b7-9adc-f0b3d2e61859"}],"id":"7837329d-85bf-4dd5-85c8-3b797afb30f5","_postman_id":"7837329d-85bf-4dd5-85c8-3b797afb30f5","description":""}],"id":"c54690ec-5df0-4899-89a4-4bc2c5686f86","description":"Text Analysis
\nHarness the power of Natural Language Processing (NLP) with our Text services.
\nOnce your data is in text form (from transcription, chat logs, or emails), these tools allow you to understand and structure it:
\n- \n
- Classification: Automatically categorize text (e.g., intended action, topic detection). \n
- Extraction: Identify and extract key entities like names, dates, amounts, and specific business objects. \n
- Sentiment & Tone: Analyze the emotional tone of the conversation. \n
- Translation: Seamlessly translate text between languages. \n
This endpoint is used to add a document to the vector database\n which involves following steps:\n - Convert document to markdown using Docling.\n - Split markdown into smaller chunks using chonkie.\n - Append metadata (title, folder name, optional LLM content) to each chunk.\n - Generate embeddings for each chunk using infinity server.\n - Store chunks in a vector database (vectors, metadata, raw content).\n - Gather and review operation results.
\n","urlObject":{"path":["add_document"],"host":["{{KMBaseUrl}}"],"query":[{"key":"filename","value":"string"},{"key":"account_id","value":"string"},{"key":"folder","value":"string"},{"key":"platform","value":"string"},{"key":"last_updated_at","value":"1990-06-18T14:26:35.614Z"},{"key":"chunker_type","value":"sentence"},{"key":"model_type","value":"diabolocom-embedding-api-multilingual"},{"key":"encoding_format","value":"float"}],"variable":[]}},"response":[{"id":"70dfa653-ec00-46e5-a3d1-d96bdce21e39","name":"Successful Response","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"multipart/form-data","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"file","value":[""],"type":"default"}]},"url":{"raw":"{{baseUrl}}/add_document?filename=string&account_id=string&folder=string&platform=string&last_updated_at=1990-06-18T14:26:35.614Z&chunker_type=sentence&model_type=diabolocom-embedding-api-multilingual&encoding_format=float?filename=string&account_id=string&folder=string&platform=string&last_updated_at=1990-06-18T14:26:35.614Z&chunker_type=sentence&model_type=diabolocom-embedding-api-multilingual&encoding_format=float","host":["{{baseUrl}}"],"path":["add_document"],"query":[{"key":"filename","value":"string"},{"key":"account_id","value":"string"},{"key":"folder","value":"string"},{"key":"platform","value":"string"},{"key":"last_updated_at","value":"1990-06-18T14:26:35.614Z"},{"key":"chunker_type","value":"sentence"},{"key":"model_type","value":"diabolocom-embedding-api-multilingual"},{"key":"encoding_format","value":"float"}]}},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"document_id\": \"string\",\n \"status\": \"string\"\n}"},{"id":"f6b66c17-ff51-4797-a735-b06de5db2373","name":"Validation Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"multipart/form-data","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"file","value":[""],"type":"default"}]},"url":{"raw":"{{baseUrl}}/add_document?filename=string&account_id=string&folder=string&platform=string&last_updated_at=1990-06-18T14:26:35.614Z&chunker_type=sentence&model_type=diabolocom-embedding-api-multilingual&encoding_format=float?filename=string&account_id=string&folder=string&platform=string&last_updated_at=1990-06-18T14:26:35.614Z&chunker_type=sentence&model_type=diabolocom-embedding-api-multilingual&encoding_format=float","host":["{{baseUrl}}"],"path":["add_document"],"query":[{"key":"filename","value":"string"},{"key":"account_id","value":"string"},{"key":"folder","value":"string"},{"key":"platform","value":"string"},{"key":"last_updated_at","value":"1990-06-18T14:26:35.614Z"},{"key":"chunker_type","value":"sentence"},{"key":"model_type","value":"diabolocom-embedding-api-multilingual"},{"key":"encoding_format","value":"float"}]}},"status":"422","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"detail\": [\n {\n \"loc\": [\n 4549,\n 6171\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n },\n {\n \"loc\": [\n 9485,\n \"string\"\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n }\n ]\n}"}],"_postman_id":"4bd63da2-d232-4bc8-9572-46a963404250"}],"id":"f68e30d0-f982-4a5d-b0a1-58e4b7aba7eb","_postman_id":"f68e30d0-f982-4a5d-b0a1-58e4b7aba7eb","description":""},{"name":"heartbeat","item":[{"name":"Health Check","id":"01ed691b-4873-4e17-b440-4b3ec2033f4b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Authorization","value":"Bearer {{KMKey}}","type":"default"}],"url":"{{KMBaseUrl}}/heartbeat","description":"Heartbeat endpoint for k8s health checks
\n","urlObject":{"path":["heartbeat"],"host":["{{KMBaseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"b2d03540-0d45-4605-ad1a-686fb8d14ea5","name":"Successful Response","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"}],"url":"{{baseUrl}}/heartbeat"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"01ed691b-4873-4e17-b440-4b3ec2033f4b"}],"id":"a3f1e03e-1eb4-4d8b-bcc2-e7b19ecece79","_postman_id":"a3f1e03e-1eb4-4d8b-bcc2-e7b19ecece79","description":""},{"name":"suggestions_maker","item":[{"name":"Suggestion Maker","id":"9673beb6-93c1-497b-ad3a-52197ea9580a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Authorization","value":"Bearer {{KMKey}}","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"transcript\": \"string\",\n \"document_ids\": [\n \"string\",\n \"string\"\n ],\n \"model_to_use\": \"diabolocom-embedding-api-multilingual\",\n \"encoding_format\": \"float\",\n \"output_language\": \"az\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{KMBaseUrl}}/suggestions_maker","description":"This endpoint is used to generate suggestions using the knowledge master service.
\n","urlObject":{"path":["suggestions_maker"],"host":["{{KMBaseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"b09649f0-c5c3-4f68-9728-91338667aa26","name":"Successful Response","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"transcript\": \"string\",\n \"document_ids\": [\n \"string\",\n \"string\"\n ],\n \"model_to_use\": \"diabolocom-embedding-api-multilingual\",\n \"encoding_format\": \"float\",\n \"output_language\": \"az\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/suggestions_maker"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"suggestions\": [\n \"string\",\n \"string\"\n ],\n \"errors\": [\n \"string\",\n \"string\"\n ]\n}"},{"id":"207fe480-c1c5-47bc-895b-43bc61ed2db0","name":"Validation Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"transcript\": \"string\",\n \"document_ids\": [\n \"string\",\n \"string\"\n ],\n \"model_to_use\": \"diabolocom-embedding-api-multilingual\",\n \"encoding_format\": \"float\",\n \"output_language\": \"az\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/suggestions_maker"},"status":"422","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"detail\": [\n {\n \"loc\": [\n 4549,\n 6171\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n },\n {\n \"loc\": [\n 9485,\n \"string\"\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n }\n ]\n}"}],"_postman_id":"9673beb6-93c1-497b-ad3a-52197ea9580a"}],"id":"9c384415-a7c7-4a19-b8bc-318a44da23c5","_postman_id":"9c384415-a7c7-4a19-b8bc-318a44da23c5","description":""},{"name":"delete_document","item":[{"name":"Delete Document From Vector Db","id":"036a5d0b-bcd8-4798-99aa-10a91a92f31c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"},{"key":"Authorization","value":"Bearer {{KMKey}}","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"document_id\": \"string\"\n}","options":{"raw":{"language":"json"}}},"url":"{{KMBaseUrl}}/delete_document","description":"This endpoint is used to delete a document from the vector database with given document_id.
\n","urlObject":{"path":["delete_document"],"host":["{{KMBaseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"662ec325-ad71-4a7f-827b-c0b83c5766d7","name":"Successful Response","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"document_id\": \"string\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/delete_document"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"document_id\": \"string\",\n \"status\": \"string\"\n}"},{"id":"199fcbe0-4495-486c-8bd8-7810f487ba2e","name":"Validation Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"document_id\": \"string\"\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/delete_document"},"status":"422","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"detail\": [\n {\n \"loc\": [\n 4549,\n 6171\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n },\n {\n \"loc\": [\n 9485,\n \"string\"\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n }\n ]\n}"}],"_postman_id":"036a5d0b-bcd8-4798-99aa-10a91a92f31c"}],"id":"8c9c089a-a6d6-40ed-8940-15025de85926","_postman_id":"8c9c089a-a6d6-40ed-8940-15025de85926","description":""},{"name":"answer_query","item":[{"name":"Answer Query","id":"5ca50a8e-eef1-4956-aaaf-94c2cc0f30da","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{KMKey}}","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"query\": \"τι λεει το κειμενο?\",\n \"transcript\": \" \",\n \"document_ids\": [\n \"c1119c90017219f6cb33686d772a664421c57fd34468d8873ac202903498c318\"\n ],\n \"model_to_use\": \"diabolocom-embedding-api-multilingual\",\n \"encoding_format\": \"float\",\n \"output_language\": \"el\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{KMBaseUrl}}/answer_query","description":"This endpoint is used to answer a query using the knowledge master service.
\n","urlObject":{"path":["answer_query"],"host":["{{KMBaseUrl}}"],"query":[],"variable":[]}},"response":[{"id":"195c4d6b-baf9-4dff-bd18-ca6c9830774b","name":"Successful Response","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"query\": \"string\",\n \"transcript\": \"string\",\n \"document_ids\": [\n \"string\",\n \"string\"\n ],\n \"model_to_use\": \"diabolocom-rnd-model\",\n \"encoding_format\": \"float\",\n \"output_language\": \"de\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/answer_query"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"answer\": \"string\",\n \"matches\": [\n {\n \"document_id\": \"string\",\n \"content\": \"string\",\n \"chunk_id\": \"string\"\n },\n {\n \"document_id\": \"string\",\n \"content\": \"string\",\n \"chunk_id\": \"string\"\n }\n ],\n \"errors\": [\n \"string\",\n \"string\"\n ]\n}"},{"id":"a7bb11a5-fd68-45b9-a6fa-d1b9be1a8846","name":"Validation Error","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"default"},{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"raw","raw":"{\n \"account_id\": \"string\",\n \"query\": \"string\",\n \"transcript\": \"string\",\n \"document_ids\": [\n \"string\",\n \"string\"\n ],\n \"model_to_use\": \"diabolocom-rnd-model\",\n \"encoding_format\": \"float\",\n \"output_language\": \"de\",\n \"caching_to_use\": true,\n \"reranking_to_use\": true\n}","options":{"raw":{"language":"json"}}},"url":"{{baseUrl}}/answer_query"},"status":"422","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"detail\": [\n {\n \"loc\": [\n 4549,\n 6171\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n },\n {\n \"loc\": [\n 9485,\n \"string\"\n ],\n \"msg\": \"string\",\n \"type\": \"string\"\n }\n ]\n}"}],"_postman_id":"5ca50a8e-eef1-4956-aaaf-94c2cc0f30da"}],"id":"c3f3f2bf-8b1e-4361-9216-34dbf4a23888","_postman_id":"c3f3f2bf-8b1e-4361-9216-34dbf4a23888","description":""}],"id":"6628cd8a-b7f0-492c-981c-010190ed7824","description":"KnowledgeMaster is our Retrieval-Augmented Generation solution, designed to provide accurate, context-aware answers grounded in your own knowledge base.
\n- \n
Intelligent Retrieval: Finds the most relevant information from your uploaded documents.
\n \nGenerative Answers: Synthesizes clear, concise answers to user questions using LLMs.
\n \nDocument Management: Tools to upload, index, and manage your knowledge corpus.
\n \n
Reinvent your Customer Experience with our generative AI models developed to process your audio and text streams and perform in-depth AI analyses
\nExplore Diabolocom AI App public API online documentation to easily implement API integration thanks to the provided requirements and auto-generated code snippets in multiple code languages, along with relevant examples (screenshots and API request/response samples).
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :execute\n
\napiKeySecretused in API request Authorization header (Auth Type : Bearer Token)
It can be created using the following URL :
Production : https://app.diabolocom.ai/developer?tab=api \n
CCaaS Integrations
\nSeamless Analysis, Any Provider.
\nWe believe in open integration. No matter who provides your Contact Center as a Service (CCaaS) solution, you can leverage Diabolocom's powerful AI API to analyze your calls seamlessly.
\nThis section provides guides and endpoints specifically designed to ingest and process recordings and metadata from third-party platforms, ensuring you get consistent, high-quality analytics across your entire operation.
\n","_postman_id":"737226ae-c43a-42ca-8c01-397bd2516dd0"}],"id":"2d901b25-ae65-4c2f-917d-9aa7393ce5dd","description":"The Public API is the gateway to Diabolocom's core AI services. It is designed for stability, scalability, and ease of use, empowering you to integrate powerful AI features into your own applications.
\nThis section encompasses all standard, production-ready endpoints available to our customers.
\n","event":[{"listen":"prerequest","script":{"id":"e9114e1f-d86b-4ccb-947f-856725c043ed","type":"text/javascript","packages":{},"requests":{},"exec":[""]}},{"listen":"test","script":{"id":"b71df843-feeb-4d1e-8869-5062af4eb7c9","type":"text/javascript","packages":{},"requests":{},"exec":["const isPost = pm.request.method === 'POST';","const status = pm.response.code;","const ok = status >= 200 && status < 300;","","if (isPost && ok) {"," let body;",""," try {"," body = pm.response.json();"," } catch (e) {"," return; // Not JSON, stop safely"," }",""," if (body?.job_id) {"," pm.collectionVariables.set('job_id', body.job_id);"," }","}"]}}],"_postman_id":"2d901b25-ae65-4c2f-917d-9aa7393ce5dd"},{"name":"Quality Monitoring","item":[{"name":"Add a new QM interaction","item":[{"name":"Add a new QM interaction (stereo phone call) with AI analyses","id":"75a0f912-e160-4721-999e-3fb7f893c7df","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"default"}],"body":{"mode":"formdata","formdata":[{"key":"brand_id","value":"{{brand_id}}","type":"default"},{"key":"agent_id","value":"{{agent_id}}","type":"default"},{"key":"original_interaction_id","value":"{{interaction_id}}","type":"default"},{"key":"interaction_date","value":"{{interaction_date}}","type":"default"},{"key":"audio","value":[""],"type":"default"},{"key":"audio_language","value":"fr","type":"default"},{"key":"insights_language","value":"en","type":"default"},{"key":"transcript_output_languages[0]","value":"en","description":"Language of the transcript translation\nOPTIONAL\nCurrently only first language is handled by backend
\n","type":"text","uuid":"bb316828-f009-4418-8753-c3b185974214"},{"key":"transcript_output_languages[1]","value":"de","description":"Language of the transcript translation\nOPTIONAL
\n","type":"text","uuid":"f1ebb371-86dc-4c88-9499-8af251b90bac"},{"key":"tasks[0]","value":"actions-extraction","type":"default"},{"key":"tasks[1]","value":"call-reason-extraction","type":"default"},{"key":"tasks[2]","value":"nps-estimation","type":"default"},{"key":"tasks[3]","value":"sequencing","type":"default"},{"key":"tasks[4]","value":"summarization","type":"default"},{"key":"tasks[5]","value":"contact-reason-classification","type":"text","uuid":"234259a1-49cd-4ce2-96e4-653edb0766f6"}]},"url":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel={{channel_id}}","description":"Add a new QM interaction and run multiple AI analyses simultaneously, based on audio transcription, without having to run each analysis separately.
\nYou will only be able to run AI analyses activated on your QM account.
\nList of available AI analyses based on audio transcription : Available models
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
\ntasks[]used in API request body : Array of AI analyses technical names (Type: String)
Example 1: one AI analysis to run ->'summarization'
tasks[0]:'summarization'
Example 2: two AI analyses to run ->'summarization'and'nps-estimation'
tasks[0]:'summarization'
tasks[1]:'nps-estimation'\n
Request body
\nContent-Type: multipart/form-data
Language of the transcript translation\nOPTIONAL\nCurrently only first language is handled by backend
\n","type":"text","uuid":"65be96bf-8d28-481f-838e-27c75f098912"},{"key":"transcript_output_languages[1]","value":"de","description":"Language of the transcript translation\nOPTIONAL
\n","type":"text","uuid":"c00a6c3c-d981-4347-b135-ffd2011badd1"}]},"url":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel={{channel_id}}","description":"Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: multipart/form-data
Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: application/json
Add a new QM interaction and run multiple AI analyses simultaneously, based on audio transcription, without having to run each analysis separately.
\nYou will only be able to run AI analyses activated on your QM account.
\nList of available AI analyses based on audio transcription : Available models
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: application/json
Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Pagination, Filters and Sorts
\nResponse body
\nContent-Type: application/json
Root Object
\ninteractions[i] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions"],"host":["{{platform}}","diabolocom","ai"],"query":[{"key":"include","value":"ai_analyses_results"}],"variable":[]}},"response":[{"id":"adb3836c-c2c9-4ec3-b33c-b3fc9bf50022","name":"Get QM interactions list with AI analyses results","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"url":{"raw":"https://{{platform}}.diabolocom.ai/api/interactions?include=ai_analyses_results","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","interactions"],"query":[{"key":"include","value":"ai_analyses_results"}]}},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"interactions_count\": 297,\n \"interactions\": [\n {\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234585\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-06T09:05:22.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\",\n \"ai_analyses_results\": {\n \"title\": \"Accident de voiture et demande d'indemnisation\",\n \"tags\": [\n \"constat_amiable\",\n \"declaration_de_sinistre\",\n \"accident_de_voiture\",\n \"indemnisation\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 5\n }\n },\n {\n \"id\": \"01jedsjps0vhcrsfzmz64fb6p7\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234584\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-06T08:05:22.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsjps0vhcrsfzmz64fb6p7\",\n \"ai_analyses_results\": {\n \"title\": \"Accident de voiture - Indemnisation et véhicule de remplacement\",\n \"tags\": [\n \"indemnisation\",\n \"vehicule_de_remplacement\",\n \"accident_de_voiture\",\n \"garage_agréé\",\n \"constat_amiable\"\n ],\n \"satisfaction_score_start\": 3,\n \"satisfaction_score_end\": 4\n }\n },\n {\n \"id\": \"01jebw8tccx532f4vecfqkdbf6\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234584\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T17:00:51.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw8tccx532f4vecfqkdbf6\",\n \"ai_analyses_results\": {\n \"title\": \"Accident de voiture - demande d'indemnisation\",\n \"tags\": [\n \"accident_de_voiture\",\n \"vehicule_remplacement\",\n \"contrat\",\n \"responsabilite\",\n \"demande_indemnisation\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 4\n }\n },\n {\n \"id\": \"01jebw5ecmdztkmywfqayzadxc\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234583\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:59:01.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw5ecmdztkmywfqayzadxc\",\n \"ai_analyses_results\": {\n \"title\": \"Accident de voiture - Aide pour la récupération de la voiture et la réparation des dégâts\",\n \"tags\": [\n \"recuperation_de_voiture\",\n \"accident_de_voiture\",\n \"constat_amiable\",\n \"vehicule_de_remplacement\",\n \"reparation_des_degats\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 4\n }\n },\n {\n \"id\": \"01jebvtavwbq4ck9pr42m3pxyj\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234582\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:52:57.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebvtavwbq4ck9pr42m3pxyj\",\n \"ai_analyses_results\": {\n \"title\": \"Demande d'indemnisation suite à un accident de voiture et organisation de remorquage\",\n \"tags\": [\n \"indemnisation\",\n \"remorquage\",\n \"accident_de_voiture\",\n \"contrat_assurance\",\n \"vehicule_de_remplacement\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 5\n }\n },\n {\n \"id\": \"01jebrw43ejtzay12wbg4e69dd\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234581\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:01:30.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebrw43ejtzay12wbg4e69dd\",\n \"ai_analyses_results\": {\n \"title\": \"Demande d'indemnisation après accident de voiture\",\n \"tags\": [\n \"service_d_assistance\",\n \"assurance_tous_risques\",\n \"indemnisation\",\n \"remorquage\",\n \"vehicule_de_remplacement\",\n \"accident_de_voiture\"\n ],\n \"satisfaction_score_start\": 3,\n \"satisfaction_score_end\": 4\n }\n },\n {\n \"id\": \"01jebrdfgm8axwvjknv7h32z4t\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234580\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T15:53:30.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebrdfgm8axwvjknv7h32z4t\",\n \"ai_analyses_results\": {\n \"title\": \"Indemnisation suite à un accident de voiture\",\n \"tags\": [\n \"accident_de_voiture\",\n \"vehicule_de_remplacement\",\n \"récupération_de_laamas\",\n \"indemnisé\",\n \"constat_amiable\"\n ],\n \"satisfaction_score_start\": 3,\n \"satisfaction_score_end\": 5\n }\n },\n {\n \"id\": \"01jebr5175bwygfhgvbpfamdp2\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234579\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T15:48:53.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebr5175bwygfhgvbpfamdp2\",\n \"ai_analyses_results\": {\n \"title\": \"Assistance pour un accident de voiture - mise à disposition d'un véhicule de remplacement\",\n \"tags\": [\n \"accident_de_voiture\",\n \"garage_agréé\",\n \"assistance\",\n \"vehicule_de_remplacement\",\n \"constat_amiable\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 5\n }\n },\n {\n \"id\": \"01jebn5hfwrhdrknx3jy8et0yt\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234578\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T14:56:44.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebn5hfwrhdrknx3jy8et0yt\",\n \"ai_analyses_results\": {\n \"title\": \"Demande de remboursement après accident de voiture et organisation de véhicule de remplacement\",\n \"tags\": [\n \"garage_agréé\",\n \"remboursement\",\n \"vehicule_de_remplacement\",\n \"accident_de_voiture\",\n \"remorquage\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 5\n }\n },\n {\n \"id\": \"01jebm98ffdwfjq38krg9h288w\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234577\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T14:41:17.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - 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Je m'appelle Rémi. Comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier. Cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Péret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long de mon vie, je suis allé à Levalois pour aller travailler. Tout au long de mon vie, je sortais de chez moi pour aller travailler à Levalois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75-002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier. Cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Péret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long de mon vie, je suis allé à Levalois pour aller travailler. Tout au long de mon vie, je sortais de chez moi pour aller travailler à Levalois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75-002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. Bonne journée à vous aussi.\\n\\nAgent: Merci, au revoir.\"\n },\n \"ai_analyses_tasks_results\": {\n \"summary\": {\n \"text\": \"Le client a contacté le service client suite à un accident de voiture. L'agent a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident. L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé. L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure.\",\n \"object\": null\n },\n \"client-nps\": {\n \"text\": null,\n \"object\": {\n \"end_score\": 5,\n \"reasoning\": \"Lorsque l'appel commence, le client est déjà très préoccupé par l'accident de voiture et par son véhicule endommagé. Il exprime une certaine anxiété à propos de l'indemnisation et des réparations.\\\\n-Au fil de l'appel, l'agent gère la conversation de manière très professionnelle, ce qui contribue à apaiser les inquiétudes du client.\\\\n-Le client est particulièrement reconnaissant envers l'agent pour la clarté des explications concernant les étapes suivantes et les modalités d'indemnisation.\\\\n-L'assistance pour le remorquage de son véhicule et la possibilité d'un véhicule de remplacement sont également appréciées par le client.\\\\n-Vers la fin de l'appel, le client semble plus calme et satisfait des explications et des arrangements proposés par l'agent.\\\\n-Le client exprime sa gratitude envers l'agent à plusieurs reprises, ce qui suggère une évolution positive de son sentiment au cours de l'appel.\\\\n-Il est important de noter que le client n'a pas exprimé de frustration ni de mécontentement manifeste envers l'agent ou le processus, ce qui indique un niveau de satisfaction élevé.\",\n \"end_feeling\": \"Le client semble satisfait des explications et des arrangements proposés par l'agent. Il exprime sa gratitude à plusieurs reprises.\",\n \"start_score\": 2,\n \"start_feeling\": \"Le client est anxieux et préoccupé par l'accident et son véhicule endommagé. Il exprime une certaine urgence pour connaître les étapes suivantes.\"\n }\n },\n \"step-by-step-summary\": {\n \"text\": \"Le client, Monsieur Michel Bernard, a contacté le service client suite à un accident de voiture. L'agent, Rémi, a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident.\\\\n-L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé.\\\\n-L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure. Le client a demandé comment il pouvait envoyer le constat et l'agent a expliqué les méthodes possibles.\",\n \"object\": [\n \"Le client, Monsieur Michel Bernard, a contacté le service client suite à un accident de voiture. L'agent, Rémi, a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident.\",\n \"L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé.\",\n \"L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure. Le client a demandé comment il pouvait envoyer le constat et l'agent a expliqué les méthodes possibles.\"\n ]\n },\n \"call-sequence\": {\n \"text\": null,\n \"object\": [\n {\n \"title\": \"Introduction et présentation\",\n \"client_nps\": 3,\n \"complete_summary\": \"L'agent répond au téléphone et se présente. La cliente explique qu'elle a eu un accident de la route et demande de l'aide.\",\n \"essential_elements\": [\n \"Nom de la cliente\",\n \"Numéro de contrat\"\n ],\n \"comment_on_agent_handling\": \"L'agent écoute attentivement la cliente et commence à expliquer les étapes à suivre pour résoudre le problème.\",\n \"comment_on_client_satisfaction\": \"La cliente semble frustrée mais l'agent la rassure en expliquant les étapes à suivre.\"\n },\n {\n \"title\": \"Collecte d'informations\",\n \"client_nps\": 2,\n \"complete_summary\": \"L'agent demande à la cliente de fournir des informations sur son contrat et son véhicule.\",\n \"essential_elements\": [\n \"Informations sur le contrat\",\n \"Informations sur le véhicule\"\n ],\n \"comment_on_agent_handling\": \"L'agent est clair et concis dans ses demandes et la cliente semble coopérative.\",\n \"comment_on_client_satisfaction\": \"La cliente semble coopérative mais légèrement irritée par les demandes répétées.\"\n },\n {\n \"title\": \"Explications et clarification\",\n \"client_nps\": 4,\n \"complete_summary\": \"L'agent explique la procédure normale pour les accidents de la route et propose à la cliente de l'aider à rédiger le constat amiable.\",\n \"essential_elements\": [\n \"Procédure normale pour les accidents de la route\",\n \"Constat amiable\"\n ],\n \"comment_on_agent_handling\": \"L'agent est clair et concis dans ses explications et la cliente semble satisfaite.\",\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de l'aide proposée par l'agent.\"\n },\n {\n \"title\": \"Organisation des démarches\",\n \"client_nps\": 5,\n \"complete_summary\": \"L'agent organise les démarches nécessaires pour que la cliente puisse bénéficier d'un véhicule de remplacement.\",\n \"essential_elements\": [\n \"Véhicule de remplacement\",\n \"Garage agréé\"\n ],\n \"comment_on_agent_handling\": \"L'agent est efficace et rapide dans l'organisation des démarches.\",\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de l'aide proposée par l'agent.\"\n },\n {\n \"title\": \"Clôture de l'appel\",\n \"client_nps\": 4,\n \"complete_summary\": \"L'agent clôt l'appel et remercie la cliente.\",\n \"essential_elements\": [\n \"Clôture de l'appel\"\n ],\n \"comment_on_agent_handling\": \"L'agent est poli et professionnel dans la clôture de l'appel.\",\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de la conversation avec l'agent.\"\n }\n ]\n },\n \"actions\": {\n \"text\": null,\n \"object\": [\n {\n \"who\": [\n \"client\",\n \"agent\"\n ],\n \"why\": \"Pour obtenir des informations sur la procédure à suivre\",\n \"steps\": [\n \"Le client décrit les circonstances de l'accident\",\n \"L'agent écoute attentivement la description\"\n ],\n \"title\": \"Description de l'accident\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"Pour s'assurer de la bonne identité du client\",\n \"steps\": [\n \"L'agent demande les informations de connexion du client\",\n \"Le client fournit les informations\"\n ],\n \"title\": \"Vérification des informations du client\",\n \"completed\": true\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"Pour informer le client sur la procédure à suivre\",\n \"steps\": [\n \"L'agent explique la procédure de remboursement\",\n \"Le client écoute attentivement\"\n ],\n \"title\": \"Fourniture de renseignements sur la procédure de remboursement\",\n \"completed\": true\n },\n {\n \"who\": [\n \"client\"\n ],\n \"why\": \"Pour fournir la preuve de l'accident\",\n \"steps\": [\n \"Le client scanne le constat amiable\",\n \"Le client envoie le constat amiable par courrier électronique\"\n ],\n \"title\": \"Envoi du constat amiable\",\n \"completed\": false\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"Pour déplacer la voiture endommagée\",\n \"steps\": [\n \"L'agent contacte le service de remorquage\",\n \"Le remorqueur vient chercher la voiture\"\n ],\n \"title\": \"Organisation du remorquage de la voiture\",\n \"completed\": false\n },\n {\n \"who\": [\n \"agent\"\n ],\n \"why\": \"Pour fournir un moyen de transport alternatif\",\n \"steps\": [\n \"L'agent organise la mise à disposition d'un véhicule de remplacement\",\n \"Le client reçoit les clés du véhicule de remplacement\"\n ],\n \"title\": \"Mise à disposition d'un véhicule de remplacement\",\n \"completed\": false\n }\n ]\n },\n \"call-reason\": {\n \"text\": null,\n \"object\": {\n \"why\": \"Il a eu un accident de voiture et il souhaite être indemnisé et bénéficier d'un véhicule de remplacement.\",\n \"needs\": \"Il a besoin de transmettre le constat amiable à l'assureur et il souhaite également bénéficier d'un véhicule de remplacement.\",\n \"request\": \"L'appelant souhaite être indemnisé pour son accident de voiture et il souhaite bénéficier d'un véhicule de remplacement.\"\n }\n }\n },\n \"tags\": [\n \"constat_amiable\",\n \"declaration_de_sinistre\",\n \"accident_de_voiture\",\n \"indemnisation\"\n ],\n \"satisfaction_score_start\": 2,\n \"satisfaction_score_end\": 5\n }\n}"}],"_postman_id":"0b7df2b9-3ce3-4267-a9e4-92d0abf4f17b"}],"id":"95ebf6d7-c286-49f9-8269-d9d64cbb7084","_postman_id":"95ebf6d7-c286-49f9-8269-d9d64cbb7084","description":""},{"name":"Get QM interactions without AI analyses results","item":[{"name":"Get QM interactions list","id":"c2351580-4a93-42c8-82cd-83eccd8099bc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions","description":"Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Pagination, Filters and Sorts
\nResponse body
\nContent-Type: application/json
Root Object
\ninteractions[i] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"bef802e3-0a0b-4e14-9783-cfa4447cf62e","name":"Get QM interactions list","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"interactions_count\": 297,\n \"interactions\": [\n {\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234585\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-06T09:05:22.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\"\n },\n {\n \"id\": \"01jedsjps0vhcrsfzmz64fb6p7\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234584\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-06T08:05:22.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsjps0vhcrsfzmz64fb6p7\"\n },\n {\n \"id\": \"01jebw8tccx532f4vecfqkdbf6\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234584\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T17:00:51.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw8tccx532f4vecfqkdbf6\"\n },\n {\n \"id\": \"01jebw5ecmdztkmywfqayzadxc\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234583\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:59:01.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw5ecmdztkmywfqayzadxc\"\n },\n {\n \"id\": \"01jebvtavwbq4ck9pr42m3pxyj\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234582\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:52:57.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebvtavwbq4ck9pr42m3pxyj\"\n },\n {\n \"id\": \"01jebrw43ejtzay12wbg4e69dd\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234581\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T16:01:30.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebrw43ejtzay12wbg4e69dd\"\n },\n {\n \"id\": \"01jebrdfgm8axwvjknv7h32z4t\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234580\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T15:53:30.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebrdfgm8axwvjknv7h32z4t\"\n },\n {\n \"id\": \"01jebr5175bwygfhgvbpfamdp2\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234579\",\n \"duration\": 333461,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T15:48:53.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebr5175bwygfhgvbpfamdp2\"\n },\n {\n \"id\": \"01jebn5hfwrhdrknx3jy8et0yt\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234578\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T14:56:44.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebn5hfwrhdrknx3jy8et0yt\"\n },\n {\n \"id\": \"01jebm98ffdwfjq38krg9h288w\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234577\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T14:41:17.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebm98ffdwfjq38krg9h288w\"\n },\n {\n \"id\": \"01jebm4t1etag6f8v0qcp2tz87\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234576\",\n \"duration\": 333461,\n \"score_avg\": 75,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T14:38:51.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebm4t1etag6f8v0qcp2tz87\"\n },\n {\n \"id\": \"01jebj3sejn1ppvh8g7wd0gd3b\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoB - 1\",\n \"duration\": 106658,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"sequencing\",\n \"summarization\",\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\"\n ],\n \"interaction_date\": \"2024-12-05T14:03:21.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebj3sejn1ppvh8g7wd0gd3b\"\n },\n {\n \"id\": \"01jebh8qx3688pgpvzw05caaeb\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234575\",\n \"duration\": 333461,\n \"score_avg\": 62.5,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"de\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"interaction_date\": \"2024-12-05T13:48:35.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebh8qx3688pgpvzw05caaeb\"\n },\n {\n \"id\": \"01jda5y74seqfa6v38fp46cg90\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoA - 1\",\n \"duration\": 168542,\n \"score_avg\": 50,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-22T14:55:39.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [\n {\n \"id\": \"9cf98d00-ccd9-41c0-abaf-10c39deab93a\",\n \"name\": {\n \"en\": \"Test\",\n \"fr\": \"Test tag 2\"\n }\n }\n ],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jda5y74seqfa6v38fp46cg90\"\n },\n {\n \"id\": \"01jda5fdae1yn48wpxsdn6bpk6\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoA - 1\",\n \"duration\": 168542,\n \"score_avg\": 30,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-22T14:47:34.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [\n {\n \"id\": \"9ce01b86-ddfb-41fa-b9eb-dabea9ca4916\",\n \"name\": {\n \"fr\": \"testa\"\n }\n },\n {\n \"id\": \"9cf98d00-ccd9-41c0-abaf-10c39deab93a\",\n \"name\": {\n \"en\": \"Test\",\n \"fr\": \"Test tag 2\"\n }\n }\n ],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jda5fdae1yn48wpxsdn6bpk6\"\n },\n {\n \"id\": \"01jd7nmk2e6nt176fzjzkwvj1s\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoE - 1.mp3\",\n \"duration\": 77322,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:32:18.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nmk2e6nt176fzjzkwvj1s\"\n },\n {\n \"id\": \"01jd7nmeqx4gcy2cs6d27xqn1n\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoD - 1.mp3\",\n \"duration\": 136986,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:32:13.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nmeqx4gcy2cs6d27xqn1n\"\n },\n {\n \"id\": \"01jd7nmbh3d9zmm574ktdqk5an\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoC - 1.mp3\",\n \"duration\": 147121,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:32:10.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nmbh3d9zmm574ktdqk5an\"\n },\n {\n \"id\": \"01jd7nm81nefb5hey515y1x661\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoB - 1.mp3\",\n \"duration\": 106658,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:32:06.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nm81nefb5hey515y1x661\"\n },\n {\n \"id\": \"01jd7nm4ysv93bgfw8d9wb503v\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoA - 1.mp3\",\n \"duration\": 168542,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:32:03.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nm4ysv93bgfw8d9wb503v\"\n },\n {\n \"id\": \"01jd7nm173sgdytp8ztxssd0ma\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoE - 1.mp3\",\n \"duration\": 77322,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:31:59.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nm173sgdytp8ztxssd0ma\"\n },\n {\n \"id\": \"01jd7nky59qeem3jczp3973nx2\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoD - 1.mp3\",\n \"duration\": 136986,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:31:56.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nky59qeem3jczp3973nx2\"\n },\n {\n \"id\": \"01jd7nktnre77wyasexcncbhcb\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoC - 1.mp3\",\n \"duration\": 147121,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:31:53.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nktnre77wyasexcncbhcb\"\n },\n {\n \"id\": \"01jd7nkq6164r5bn58x9gkbzz7\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoB - 1.mp3\",\n \"duration\": 106658,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:31:49.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nkq6164r5bn58x9gkbzz7\"\n },\n {\n \"id\": \"01jd7nkma9m123zn9y56e6jzh8\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpcaa0kjmtgph3njvksjxrq\",\n \"brand_name\": \"Danane\",\n \"provider_id\": \"TestCallStereoA - 1.mp3\",\n \"duration\": 168542,\n \"score_avg\": null,\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [],\n \"interaction_date\": \"2024-11-21T15:31:46.000000Z\",\n \"eval_forms\": [\n {\n \"id\": \"01jd6zawwwdeansvqcva9zmbeq\",\n \"title\": \"QM Test - N/A + Standard Criteria + Menace\",\n \"score_initial\": 0,\n \"score_max\": 200\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jd7nkma9m123zn9y56e6jzh8\"\n }\n ],\n \"next\": \"http://sandbox.qm.diabolocom.ai/api/interactions?page=2\",\n \"previous\": null\n}"}],"_postman_id":"c2351580-4a93-42c8-82cd-83eccd8099bc"},{"name":"Get detailed QM interaction by ID","id":"7359c2b4-6eb2-4a22-9fe0-68b50d715e26","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[]},"isInherited":false},"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions/{{id}}","description":"Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Filters
\nResponse body
\nContent-Type: application/json
Root Object
\nevaluations[i] Object
\neval_forms_scoring['eval_form_id'] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions","{{id}}"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"b735750d-aa68-4d3d-a255-c19cefb64e50","name":"Get detailed QM interaction by ID","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json","type":"default"},{"key":"Content-Type","value":"application/json","type":"default"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions/01jedsnxt9138b401gsrh46d0d"},"status":"200","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\n \"agent_id\": \"notre-agent-id\",\n \"agent_name\": \"Armand Donte\",\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\n \"channel_name\": \"Diabolocom\",\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\n \"brand_name\": \"Leclair\",\n \"provider_id\": \"1234585\",\n \"duration\": 333461,\n \"interaction_date\": \"2024-12-06T10:05:22.000000Z\",\n \"score_avg\": 75,\n \"evaluations\": [\n {\n \"id\": \"01jedsnxxh4n7qtwhtjft9m6t8\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpdc8nr093anywtsddtn0r2\",\n \"criterion_name\": \"Auto-Lexical Criteria - Opening\",\n \"is_not_applicable\": false,\n \"score_auto\": 10,\n \"score_manual\": null,\n \"score_min\": 0,\n \"score_max\": 10,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"success\",\n \"score_label\": \"Succès\"\n },\n {\n \"id\": \"01jedsny0saayjqcz1x5mezjcb\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpd5mjt8haec7gc96rmrf1s\",\n \"criterion_name\": \"Auto-AI Criteria - Accueil client\",\n \"is_not_applicable\": false,\n \"score_auto\": 10,\n \"score_manual\": null,\n \"score_min\": 0,\n \"score_max\": 10,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"01hvpd5mjg0b872j486dk5c4vr\",\n \"score_label\": \"L'agent mentionne son prénom, la marque, qu'il est à l'écoute et il demande au client comment il peut etre utile.\"\n },\n {\n \"id\": \"01jedsny1wr17sh7mqmxx5dnhz\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpd2n6dqvq72sccgn3x240r\",\n \"criterion_name\": \"Auto-Acoustic-Speed Criteria\",\n \"is_not_applicable\": false,\n \"score_auto\": -10,\n \"score_manual\": null,\n \"score_min\": -10,\n \"score_max\": 10,\n \"score_completion\": 0,\n \"status\": \"success\",\n \"score_id\": \"score_slow\",\n \"score_label\": \"Lent\"\n },\n {\n \"id\": \"01jedsny2ma9456jrdrc4e2jzf\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpd3mdvpzqw5j32rtc6vtm7\",\n \"criterion_name\": \"Auto-Acoustic-Overlap Criteria\",\n \"is_not_applicable\": false,\n \"score_auto\": 20,\n \"score_manual\": null,\n \"score_min\": -20,\n \"score_max\": 20,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"overlap_minimal\",\n \"score_label\": \"Overlap minimal\"\n },\n {\n \"id\": \"01jedsny3rqqgpwxv31h9rfz05\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpd801qj9maqac7vkqfewhk\",\n \"criterion_name\": \"Auto-AI Criteria - Réponse apportée au client\",\n \"is_not_applicable\": false,\n \"score_auto\": 10,\n \"score_manual\": null,\n \"score_min\": 0,\n \"score_max\": 10,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"01hvpd801erkxxbqfrp9xz3ehr\",\n \"score_label\": \"Le client a reçu une réponse à sa question ou à son problème à la fin de l'appel\"\n },\n {\n \"id\": \"01jedsny4hjsyz9phx6gp3h76m\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpdd64eaqh88thgnpsfdpd1\",\n \"criterion_name\": \"Auto-Lexical Criteria - Closing\",\n \"is_not_applicable\": false,\n \"score_auto\": 10,\n \"score_manual\": null,\n \"score_min\": 0,\n \"score_max\": 10,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"success\",\n \"score_label\": \"Succès\"\n },\n {\n \"id\": \"01jedsny5jzagw8dpk163pepgs\",\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"criterion_id\": \"01hvpdam22mvy8eppam3z8j780\",\n \"criterion_name\": \"Auto-AI Criteria - Prise de congé\",\n \"is_not_applicable\": false,\n \"score_auto\": 10,\n \"score_manual\": null,\n \"score_min\": 0,\n \"score_max\": 10,\n \"score_completion\": 1,\n \"status\": \"success\",\n \"score_id\": \"01hvpdam1sd7cf7wjj6j3mbspr\",\n \"score_label\": \"L'agent a remercié le client et a souhaité bonne journée au client\"\n }\n ],\n \"eval_forms_scoring\": {\n \"01hvpderpdc7fhwj6spgpb5776\": {\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"score\": 75,\n \"criteria_scores_sum_min\": -30,\n \"criteria_scores_sum_max\": 80,\n \"nb_evaluated_criteria\": 7,\n \"criteria_scores_sum\": 60\n }\n },\n \"eval_forms\": [\n {\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\n \"score_initial\": 0,\n \"score_max\": 100\n }\n ],\n \"tags\": [],\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\",\n \"audio_language\": \"fr\",\n \"ai_analyses_language\": \"fr\",\n \"ai_analyses_tasks\": [\n \"actions-extraction\",\n \"call-reason-extraction\",\n \"nps-estimation\",\n \"sequencing\",\n \"summarization\"\n ],\n \"ai_analyses_results\": null\n}"}],"_postman_id":"7359c2b4-6eb2-4a22-9fe0-68b50d715e26"}],"id":"651cf8d7-3742-4bbc-94c2-8c5754cb52d4","_postman_id":"651cf8d7-3742-4bbc-94c2-8c5754cb52d4","description":""}],"id":"b82fd859-33c1-42a6-9baf-4f9c70ef5f10","_postman_id":"b82fd859-33c1-42a6-9baf-4f9c70ef5f10","description":""}],"id":"8398c91c-7e14-4a4f-a7f6-7ce2ef42677d","_postman_id":"8398c91c-7e14-4a4f-a7f6-7ce2ef42677d","description":""}],"id":"53f8be81-369e-4130-bf3d-7dd2cd2616f7","description":"Welcome to the Diabolocom AI APIs collection.
\nThis collection provides access to our comprehensive suite of advanced AI capabilities designed to enhance customer experience (CX) and streamline operations.
\n","_postman_id":"53f8be81-369e-4130-bf3d-7dd2cd2616f7"},{"name":"Diabolocom Mobile","item":[{"name":"Get agent information by phone number","id":"68acbabf-34cc-4ebc-80a5-6bf7684f4aa4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Mobile-Token","value":"{{privateMobileToken}}","description":"[Required] Used to authenticate the request. Please see the \"Authentication\" section above for more details.
\n","type":"text"}],"body":{"mode":"raw","raw":"","options":{"raw":{"language":"json"}}},"url":"{{baseMobileUrl}}/api/v1/agentDetails?phoneNumber={{phoneNumber}}","description":"Description
\nShow agent informations.
\nRequest body
\nNo request body is allowed.
\nResponse body
\nThe endpoint returns the contact details in a JSON response body. Please see the data structure of a contact above for more information about the different fields.
\nResponse Status codes
\nHTTP response code details are as followed.
\n","urlObject":{"path":["api","v1","agentDetails"],"host":["{{baseMobileUrl}}"],"query":[{"key":"phoneNumber","value":"{{phoneNumber}}"}],"variable":[]}},"response":[{"id":"32e238e4-bb74-4068-ab95-bb339bb27d47","name":"Show AgentId and VoiceMailFileId","originalRequest":{"method":"GET","header":[{"key":"Mobile-Token","value":"tokenValue","description":"[Required] Used to authenticate the request. Please see the page Authentication section above for more details.","type":"text"}],"url":{"raw":"https://mobile-api.engage.diabolocom.com/api/v1/agentDetails?phoneNumber=33123456789","protocol":"https","host":["mobile-api","engage","diabolocom","com"],"path":["api","v1","agentDetails"],"query":[{"key":"phoneNumber","value":"33123456789"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Wed, 19 Aug 2020 16:45:39 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"agentId\": 12345,\n \"voiceMailFileId\": 789,\n \"phoneNumber\": \"33123456789\"\n}"}],"_postman_id":"68acbabf-34cc-4ebc-80a5-6bf7684f4aa4"}],"id":"19e3a5c8-7bcc-4e43-b8ac-e1065d826ed5","description":"Overview
\nThis Postman library is dedicated to the integration and testing of APIs specific to the Diabolocom Mobile application. These APIs are distinct from the standard Diabolocom APIs and should not be confused. They provide functionalities designed exclusively for the Diabolocom Mobile, using a unique endpoint and authentication mechanism.
\nKey Features:
\n- \n
Exclusive Endpoint:
\n
All API requests in this library use the following endpoint:
https://mobile-api.engage.diabolocom.com\nA Mobile-Token is required to access the resources.
\n \n
Request Description
\nThis API endpoint allows you to submit one or more phone numbers and email addresses for verification.
\nRequest body
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["verify"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"97a1e380-fe07-4806-898f-1f92fbe5fb33","name":"Unitary request","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"numbers\": [\n \"33611111111\"\n ],\n \"emails\": [\n \"example@mail.com\"\n ]\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/verify"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"Status\": \"Your request is being processed\"\n}"}],"_postman_id":"cfb7b83c-1025-4cbd-8755-5893c0100b7b"}],"id":"ff01c413-dc62-458e-bf45-c5cff11c186a","_postman_id":"ff01c413-dc62-458e-bf45-c5cff11c186a","description":""},{"name":"Periodic checks","item":[{"name":"Create periodic verification","id":"14f5b0df-dbe1-49f2-b3b0-8e8758e146bf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"numbers\": [\n \"33611111111\"\n ],\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 2,\n \"periodType\": \"day\",\n \"includeWe\": false,\n \"expiration\": \"2024-12-31T23:59:59Z\",\n \"notifyOnChangeOnly\":true\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/periodic","description":"Request Description
\nCreate a periodic verification that will automatically check phone numbers at specified intervals.
Maximum 3 checks per day allowed. For weekly schedules with includeWe=false, maximum is 15 checks.
For weekly schedules with includeWe=true, maximum is 21 checks.
Request body
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"c573d252-e89f-4e1f-803c-eefe14438e7b","name":"Create periodic verification","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"numbers\": [\n \"33611111111\"\n ],\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 2,\n \"periodType\": \"day\",\n \"includeWe\": false,\n \"expiration\": \"2024-12-31T23:59:59Z\",\n \"notifyOnChangeOnly\":true\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/periodic"},"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"id\": 31,\n \"nextCheckDate\": \"2019-08-24T14:15:22Z\",\n \"status\": \"play\"\n}"}],"_postman_id":"14f5b0df-dbe1-49f2-b3b0-8e8758e146bf"},{"name":"List periodic verifications","id":"f34225ac-f311-4164-bda3-e94f5f2061f2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/periodic","description":"Request Description
\nRetrieve a paginated list of periodic verifications for the authenticated user.
Results are ordered by creation date (newest first).
Query Parameters
\n- \n
\npage(integer): Specifies the page number of the results to retrieve. For example,page=1retrieves the first page. \n
\nstatus(string): Filters the results based on the execution status. For example,status=playwill return results that match this status. \n
Response Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"a8c5c608-6dc3-4a2f-9aaf-d41ad3bf96d5","name":"List periodic verifications","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":{"raw":"https://nrc.engage.diabolocom.com/periodic?page=1&status=play","protocol":"https","host":["nrc","engage","diabolocom","com"],"path":["periodic"],"query":[{"key":"page","value":"1"},{"key":"status","value":"play"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 30,\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 1,\n \"nextCheckDate\": \"24/09/2025 10:22:18\",\n \"periodType\": \"day\",\n \"status\": \"deleted\",\n \"includeWe\": true,\n \"expiration\": \"2025-10-11T10:21:00.000Z\",\n \"notifyOnChangeOnly\":true,\n \"numbers\": [\n \"33611111111\"\n ]\n },\n {\n \"id\": 34,\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 15,\n \"nextCheckDate\": \"11/09/2025 16:44:50\",\n \"periodType\": \"week\",\n \"status\": \"play\",\n \"includeWe\": false,\n \"expiration\": \"2025-09-18T14:36:36.038Z\",\n \"notifyOnChangeOnly\":false,\n \"numbers\": [\n \"33622222222\",\n \"33633333333\"\n ]\n }\n ],\n \"pagination\": {\n \"currentPage\": 1,\n \"totalPages\": 1,\n \"totalCount\": 3,\n \"hasNextPage\": false,\n \"hasPreviousPage\": false\n }\n}"}],"_postman_id":"f34225ac-f311-4164-bda3-e94f5f2061f2"},{"name":"Get a specific periodic verification","id":"7a241c8f-5863-4049-8db2-9266b3da2571","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}","description":"Request Description
\nRetrieve details of a specific periodic verification by ID
\nQuery Parameters
\n- \n
periodicVerificationId: ID of the periodic verification \n
Response Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic","{{periodicVerificationId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"9312a1ff-145d-4b71-b977-b8ad971c3e21","name":"Get a specific periodic verification","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":" {\n \"id\": 30,\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 1,\n \"nextCheckDate\": \"24/09/2025 10:22:18\",\n \"periodType\": \"day\",\n \"status\": \"play\",\n \"includeWe\": true,\n \"expiration\": \"2025-10-11T10:21:00.000Z\",\n \"notifyOnChangeOnly\":true,\n \"numbers\": [\n \"33611111111\"\n ]\n}"}],"_postman_id":"7a241c8f-5863-4049-8db2-9266b3da2571"},{"name":"Update a periodic verification","id":"d96dc134-2a73-45d7-8af7-404a316c257f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"numbers\": [\n \"string\"\n ],\n \"emails\": [\n \"user@example.com\"\n ],\n \"checksByPeriod\": 1,\n \"periodType\": \"day\",\n \"includeWe\": true,\n \"expiration\": \"2019-08-24T14:15:22Z\",\n \"notifyOnChangeOnly\":true\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}","description":"Request Description
\nUpdate an existing periodic verification. Only provided fields will be updated.
Timing parameter changes will recalculate the next check date.
Request body
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic","{{periodicVerificationId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"1e474cbd-6c61-4e7c-9cd1-e7290cf719b0","name":"Update a periodic verification","originalRequest":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"numbers\": [\n \"string\"\n ],\n \"emails\": [\n \"user@example.com\"\n ],\n \"checksByPeriod\": 1,\n \"periodType\": \"day\",\n \"includeWe\": true,\n \"expiration\": \"2019-08-24T14:15:22Z\"\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"id\": 30,\n \"emails\": [\n \"example@mail.com\"\n ],\n \"checksByPeriod\": 1,\n \"nextCheckDate\": \"24/09/2025 10:22:18\",\n \"periodType\": \"day\",\n \"status\": \"play\",\n \"includeWe\": true,\n \"expiration\": \"2025-10-11T10:21:00.000Z\",\n \"notifyOnChangeOnly\":true\n \"numbers\": [\n \"33611111111\"\n ]\n}"}],"_postman_id":"d96dc134-2a73-45d7-8af7-404a316c257f"},{"name":"Delete a periodic verification","id":"6490dd9e-d553-4f7b-847c-38b99a5697b6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}","description":"Request Description
\nSoft delete a periodic verification by setting its status to 'deleted'.
This stops all future scheduled checks.
Query Parameters
\n- \n
periodicVerificationId: ID of the periodic verification \n
Response Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic","{{periodicVerificationId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"52172c4d-4d67-430e-b6e0-a78fa03d4d0b","name":"Delete a periodic verification","originalRequest":{"method":"DELETE","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"Status\": \"OK\",\n \"message\": \"Periodic verification deleted successfully\"\n}"}],"_postman_id":"6490dd9e-d553-4f7b-847c-38b99a5697b6"},{"name":"Toggle periodic verification status","id":"215b5825-85e7-4356-bb84-f78d17111949","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"status\": \"play\"\n}"},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}/status","description":"Request Description
\nUpdate an existing periodic verification. Only provided fields will be updated.
Timing parameter changes will recalculate the next check date.
Request body
\nResponse Status codes
\nHTTP response codes are described here.
\n","urlObject":{"protocol":"https","path":["periodic","{{periodicVerificationId}}","status"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"58d6c41b-4bf7-4141-ad4b-e02d971f54ba","name":"Toggle periodic verification status","originalRequest":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/periodic/{{periodicVerificationId}}/status"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[{"expires":"Invalid Date","domain":"","path":""}],"responseTime":null,"body":"{\n \"Status\": \"OK\",\n \"message\": \"Periodic verification paused successfully\"\n}"}],"_postman_id":"215b5825-85e7-4356-bb84-f78d17111949"}],"id":"3f8457ca-067f-4837-8c5c-2cbac41be1cd","_postman_id":"3f8457ca-067f-4837-8c5c-2cbac41be1cd","description":""},{"name":"Webhooks","item":[{"name":"Create webhook","id":"d70c1ac5-0c9b-4aa9-aeed-c90cec15d3e0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com/webhook\",\n \"email\": \"webhook@example.com\",\n \"secret\": \"my-super-secret\"\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/webhooks","description":"Request Description
\nCreate a webhook endpoint used for asynchronous NRC notifications.
\nRequest body
\nResponse Status codes
\n","urlObject":{"protocol":"https","path":["webhooks"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"41f56124-3fd8-4cc9-b1df-6f4a488b19f7","name":"201 - Webhook created","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks"},"status":"Created","code":201,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"00000000-0000-4000-8000-000000000004\",\n \"url\": \"https://example.com/api/proxy\",\n \"email\": \"user@example.com\",\n \"status\": \"active\"\n}"}],"_postman_id":"d70c1ac5-0c9b-4aa9-aeed-c90cec15d3e0"},{"name":"List webhooks","id":"49d02d64-0e65-422f-b677-af03156920d1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/webhooks?page=1","description":"Request Description
\nRetrieve paginated webhooks for the authenticated user.
\nQuery Parameters
\n- \n
page(integer): page number, starts at 1. \n
Response Status codes
\n","urlObject":{"protocol":"https","path":["webhooks"],"host":["nrc","engage","diabolocom","com"],"query":[{"key":"page","value":"1"}],"variable":[]}},"response":[{"id":"c7f60d75-c883-40fd-b7ff-3162e9590107","name":"200 - Webhooks list","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":{"raw":"https://nrc.engage.diabolocom.com/webhooks?page=1","protocol":"https","host":["nrc","engage","diabolocom","com"],"path":["webhooks"],"query":[{"key":"page","value":"1"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": \"00000000-0000-4000-8000-000000000004\",\n \"url\": \"https://example.com/api/proxy\",\n \"email\": \"user@example.com\",\n \"status\": \"active\",\n \"lastTrigger\": null,\n \"creatorId\": 1\n },\n {\n \"id\": \"00000000-0000-4000-8000-000000000002\",\n \"url\": \"https://example.com/api/webhook\",\n \"email\": \"user@example.com\",\n \"status\": \"error\",\n \"lastTrigger\": \"2026-01-01T00:10:00.000Z\",\n \"creatorId\": 1\n }\n ],\n \"pagination\": {\n \"currentPage\": 1,\n \"totalPages\": 1,\n \"totalCount\": 2,\n \"hasNextPage\": false,\n \"hasPreviousPage\": false\n }\n}"}],"_postman_id":"49d02d64-0e65-422f-b677-af03156920d1"},{"name":"Get a specific webhook","id":"f0d97758-217f-4f16-bb26-2a9f8a518129","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}","description":"Request Description
\nRetrieve one webhook by its ID.
\nPath Parameters
\n- \n
webhookId(uuid): ID of the webhook to retrieve. \n
Response Status codes
\n","urlObject":{"protocol":"https","path":["webhooks","{{webhookId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"69edfca8-bcba-4e71-9203-53936ba2198e","name":"200 - Webhook details","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"00000000-0000-4000-8000-000000000003\",\n \"url\": \"https://example.com/api/webhook\",\n \"email\": \"user@example.com\",\n \"status\": \"active\",\n \"lastTrigger\": \"2026-01-01T00:00:01.000Z\"\n}"}],"_postman_id":"f0d97758-217f-4f16-bb26-2a9f8a518129"},{"name":"List my webhook events","id":"a9dcf8fb-7bf8-4f33-b76d-250ac7ff6f24","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/webhooks/events","description":"Request Description
\nRetrieve webhook events for the authenticated user.
\nResponse Status codes
\n","urlObject":{"protocol":"https","path":["webhooks","events"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"689a624c-62c1-49eb-888c-5eef07c9231a","name":"200 - Webhook events list","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/events"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"data\": [\n {\n \"id\": 1,\n \"status\": \"sent\",\n \"retries\": 0,\n \"nextRetryDate\": null,\n \"createdAt\": \"2026-01-01T00:00:00.000Z\",\n \"updatedAt\": \"2026-01-01T00:00:01.000Z\",\n \"webhook\": {\n \"id\": \"00000000-0000-4000-8000-000000000001\",\n \"url\": \"https://example.com/api/webhook\",\n \"email\": \"user@example.com\",\n \"status\": \"active\"\n },\n \"process\": {\n \"id\": 1000,\n \"status\": \"sent\",\n \"createdAt\": \"2026-01-01T00:00:00.000Z\"\n }\n }\n ],\n \"pagination\": {\n \"currentPage\": 1,\n \"totalPages\": 1,\n \"totalCount\": 1,\n \"hasNextPage\": false,\n \"hasPreviousPage\": false\n }\n}"}],"_postman_id":"a9dcf8fb-7bf8-4f33-b76d-250ac7ff6f24"},{"name":"Update webhook","id":"478384c2-de5e-415c-8065-6f706ed79e2d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\n \"url\": \"https://example.com/webhook-updated\",\n \"email\": \"webhook-updated@example.com\",\n \"secret\": \"my-new-super-secret\"\n}","options":{"raw":{"language":"json"}}},"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}","description":"Request Description
\nUpdate one webhook by ID.
\nYou may update url, email and/or secret.
Response Status codes
\n","urlObject":{"protocol":"https","path":["webhooks","{{webhookId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"4ed6ef08-b001-4b9d-8b30-decadb684d6f","name":"200 - Webhook updated","originalRequest":{"method":"PUT","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"00000000-0000-4000-8000-000000000004\",\n \"url\": \"https://example.com/api/webhook-updated\",\n \"email\": \"user@example.com\",\n \"status\": \"active\",\n \"lastTrigger\": \"2026-01-01T00:15:00.000Z\"\n}"}],"_postman_id":"478384c2-de5e-415c-8065-6f706ed79e2d"},{"name":"Delete webhook","id":"255b7758-3cff-4fd7-84d6-1ca89dc69252","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"body":{"mode":"raw","raw":""},"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}","description":"Request Description
\nArchive (soft-delete) one webhook by ID.
\nResponse Status codes
\n","urlObject":{"protocol":"https","path":["webhooks","{{webhookId}}"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"5f531543-6927-46dd-983e-7b8db30d5e68","name":"204 - Webhook deleted","originalRequest":{"method":"DELETE","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}"},"status":"No Content","code":204,"_postman_previewlanguage":"text","header":[],"cookie":[],"responseTime":null,"body":""}],"_postman_id":"255b7758-3cff-4fd7-84d6-1ca89dc69252"},{"name":"Reactivate webhook","id":"fb85f668-c243-475d-83e3-8df4cc6abafc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"PATCH","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}/reactivate","description":"Request Description
\nReactivate one webhook in error status by ID and reset related failed events.
Path Parameters
\n- \n
webhookId(uuid): ID of the webhook to reactivate. \n
Response Status codes
\n","urlObject":{"protocol":"https","path":["webhooks","{{webhookId}}","reactivate"],"host":["nrc","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"ba9dfd2e-cb4e-467b-91ad-b7e55241bdcc","name":"200 - Webhook reactivated","originalRequest":{"method":"PATCH","header":[{"key":"Authorization","value":"{{nrcToken}}","type":"text"}],"url":"https://nrc.engage.diabolocom.com/webhooks/{{webhookId}}/reactivate"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": \"00000000-0000-4000-8000-000000000002\",\n \"url\": \"https://example.com/api/webhook\",\n \"email\": \"user@example.com\",\n \"status\": \"active\"\n}"}],"_postman_id":"fb85f668-c243-475d-83e3-8df4cc6abafc"}],"id":"d8aa1776-df92-41fe-bdc5-283096718825","_postman_id":"d8aa1776-df92-41fe-bdc5-283096718825","description":""}],"id":"83f7a6ff-05be-4199-9cbd-99ead192e521","description":"Overview
\nThis Postman library is dedicated to the integration and testing of APIs specific to the Number Reputation Checker application. These APIs are distinct from the standard Diabolocom
APIs and should not be confused. They provide functionalities designed
exclusively for the Number Reputation Checker using a unique endpoint and
authentication mechanism.
Key Features:
\n- \n
Exclusive Endpoint:
\n
All API requests in this library use the following endpoint:
https://nrc.engage.diabolocom.com \nA nrcToken is required to access the resources.
\n \n
The usage is limited to 3 daily verification for each number.
\n","event":[{"listen":"prerequest","script":{"id":"36a8e9c3-4f90-4d9e-8fae-f11f1c131c67","type":"text/javascript","packages":{},"requests":{},"exec":[""]}},{"listen":"test","script":{"id":"e3c22ca6-c4b1-4289-892b-54a0db6be78d","type":"text/javascript","packages":{},"requests":{},"exec":[""]}}],"_postman_id":"83f7a6ff-05be-4199-9cbd-99ead192e521"},{"name":"SMS APIs","item":[{"name":"1-way SMS","item":[{"name":"Send SMS","item":[{"name":"Send a single SMS to one destination","id":"7af1ea33-dd3a-4d2a-8390-3076b810514d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs.
\n"},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON.
\n"}],"body":{"mode":"raw","raw":"{ \r\n \"from\":\"my_sender_id\",\r\n \"to\":\"mobile_phone_destination\",\r\n \"text\":\"text_sms\"\r\n}"},"url":"https://sms.engage.diabolocom.com/sms/1/text/single","description":"Description
\nSend a textual message to one destination.
\nRequest body
\nHere are the fields (all are required) for the request body:
\nImportant notice: You are allowed to use and display only sender ID that you own.
\n","urlObject":{"protocol":"https","path":["sms","1","text","single"],"host":["sms","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"4c98782a-1dd3-47b5-873f-842263a86deb","name":"Single SMS to one destination (with 200 OK)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs."},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"}],"body":{"mode":"raw","raw":"{ \r\n \"from\":\"TestSMS\",\r\n \"to\":\"+33631514237\",\r\n \"text\":\"Hello, this is a test with the Diabolocom API.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://sms.engage.diabolocom.com/sms/1/text/single"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE"},{"key":"Access-Control-Allow-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"97"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT"},{"key":"Server","value":"SMS API"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;"}],"cookie":[],"responseTime":null,"body":"{ \r\n \"messages\":[ \r\n { \r\n \"to\":\"+33631514237\",\r\n \"status\": {\r\n \"groupId\": 1,\r\n \"groupName\": \"PENDING\",\r\n \"id\": 526,\r\n \"name\": \"PENDING_ACCEPTED\",\r\n \"description\": \"Message sent to next instance\"\r\n },\r\n \"messageId\": \"3456247207850523790\"\r\n }\r\n ]\r\n}"}],"_postman_id":"7af1ea33-dd3a-4d2a-8390-3076b810514d"},{"name":"Send a single SMS to multiple destinations","id":"f2f0ae7e-86af-428b-aea9-af648bc308ee","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs.
\n","key":"Authorization","type":"text","value":"App {{SMSToken}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"body":{"mode":"raw","raw":"{ \r\n \"from\":\"my_sender_id\",\r\n \"to\":[ \r\n \"mobile_phone_destination_1\",\r\n \"mobile_phone_destination_2\",\r\n \"mobile_phone_destination_3\"\r\n ],\r\n \"text\":\"text_sms\"\r\n}"},"url":"https://sms.engage.diabolocom.com/sms/1/text/single","description":"Description
\nSend a the same message to several destinations.
\nRequest body
\nHere are the fields (all are required) for the request body:
\nImportant notice: You are allowed to use and display only sender ID that you own.
\n","urlObject":{"protocol":"https","path":["sms","1","text","single"],"host":["sms","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"44e6afe9-7bd0-4615-a1a2-e55cb2da38e1","name":"Single SMS to multiple destinations (with 200 OK)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs."},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"}],"body":{"mode":"raw","raw":"{ \r\n \"from\":\"TestSMS\",\r\n \"to\":[ \r\n \"+33631514260\",\r\n \"+33631514261\",\r\n \"+33631514262\"\r\n ],\r\n \"text\":\"Hello, this is a test of the multiple destinations with the Diabolocom API.\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://sms.engage.diabolocom.com/sms/1/text/single"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE"},{"key":"Access-Control-Allow-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"97"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT"},{"key":"Server","value":"SMS API"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;"}],"cookie":[],"responseTime":null,"body":"{ \r\n \"bulkId\":\"f5c4322c-30a8-a41e-5528-34fa0b089163\",\r\n \"messages\":[ \r\n { \r\n \"to\":\"+33631514260\",\r\n \"status\":{ \r\n \"groupId\":1,\r\n \"groupName\":\"PENDING\",\r\n \"id\":26,\r\n \"name\":\"PENDING_ACCEPTED\",\r\n \"description\":\"Message sent to next instance\"\r\n },\r\n \"messageId\":\"2033247207850523791\"\r\n },\r\n { \r\n \"to\":\"+33631514261\",\r\n \"status\":{ \r\n \"groupId\":1,\r\n \"groupName\":\"PENDING\",\r\n \"id\":26,\r\n \"name\":\"PENDING_ACCEPTED\",\r\n \"description\":\"Message sent to next instance\"\r\n },\r\n \"messageId\":\"2033247207850523792\"\r\n },\r\n { \r\n \"to\":\"+33631514262\",\r\n \"status\":{ \r\n \"groupId\":1,\r\n \"groupName\":\"PENDING\",\r\n \"id\":26,\r\n \"name\":\"PENDING_ACCEPTED\",\r\n \"description\":\"Message sent to next instance\"\r\n },\r\n \"messageId\":\"2033247207850523793\"\r\n }\r\n ]\r\n}"}],"_postman_id":"f2f0ae7e-86af-428b-aea9-af648bc308ee"},{"name":"Advanced SMS sending","id":"f0057863-e85a-4cec-a8c3-ac012f4fddd5","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs.
\n"},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON.
\n"}],"body":{"mode":"raw","raw":"{\r\n \"messages\":[\r\n {\r\n \"from\":\"Company ABC\",\r\n \"destinations\":[\r\n {\r\n \"to\":\"+33631516171\"\r\n },\r\n {\r\n \"to\":\"+33621319045\"\r\n }\r\n ],\r\n \"text\":\"We have a promotion in the store next to your place!\",\r\n \"sendAt\":\"2020-03-16T11:56:09+00:00\", \r\n \"validityPeriod\": 720\r\n \r\n }\r\n ]\r\n}"},"url":"https://sms.engage.diabolocom.com/sms/1/text/advanced","description":"Description
\nSend multiple SMS to multiple destinations with a scheduled time for delivery and a validity period.
\nRequest body
\nHere are the fields (all are required) for the request body:
\nResponse format
\nIf the request has the expected format, the HTTP response status code will be 200 OK and the bulkId of the SMS bulk will be returned in the response body. Also a messageId will be returned for each SMS.
\nThe response body will contain a JSON payload with, for each SMS, the groupId, the groupName, the id, the name, the description, and an action to be done by the user if a problem has occured. Below you can find the details to understand the different codes.
\n\n\n
Statuses groups
\n\n\n
\n\n
Statuses
\n\n\n","urlObject":{"protocol":"https","path":["sms","1","text","advanced"],"host":["sms","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"48de6f7c-fab3-4071-99b8-ae5e1c0b0fb1","name":"Different SMS to multiple contacts with a scheduled time","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"Data format for the response body."},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON."}],"body":{"mode":"raw","raw":"{ \r\n \"messages\":[ \r\n { \r\n \"from\":\"Diabolocom\",\r\n \"destinations\":[\r\n {\r\n \"to\":\"+33756765642\"\r\n }\r\n ],\r\n \"text\":\"Message 1 scheduled\",\r\n \"sendAt\":\"2020-07-16T09:59:09+00:00\"\r\n },\r\n { \r\n \"from\":\"Diabolocom\",\r\n \"destinations\":[\r\n {\r\n \"to\":\"+33690854432\"\r\n }\r\n ],\r\n \"text\":\"Message 2 different not scheduled\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://sms.engage.diabolocom.com/sms/1/text/advanced"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*","description":"","type":"text"},{"key":"Access-Control-Allow-Methods","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE","description":"","type":"text"},{"key":"Access-Control-Allow-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With","description":"","type":"text"},{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"},{"key":"Content-Length","value":"407","description":"","type":"text"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT","description":"","type":"text"},{"key":"Server","value":"SMS API","description":"","type":"text"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"bulkId\": \"29489348095601630792\",\n \"messages\": [\n {\n \"to\": \"+33756765642\",\n \"status\": {\n \"groupId\": 1,\n \"groupName\": \"PENDING\",\n \"id\": 26,\n \"name\": \"PENDING_ACCEPTED\",\n \"description\": \"Pending Accepted\"\n },\n \"messageId\": \"29489348095601630793\"\n },\n {\n \"to\": \"+33690854432\",\n \"status\": {\n \"groupId\": 1,\n \"groupName\": \"PENDING\",\n \"id\": 7,\n \"name\": \"PENDING_ENROUTE\",\n \"description\": \"Message sent to next instance\"\n },\n \"messageId\": \"29489348095701630794\",\n \"smsCount\": 1\n }\n ]\n}"},{"id":"7edf8f0f-0185-409f-a6c9-f11212211ace","name":"Same SMS to multiple destination with validity period","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"},{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"Data format for the response body."}],"body":{"mode":"raw","raw":"{\r\n \"messages\":[\r\n {\r\n \"from\":\"Company ABC\",\r\n \"destinations\":[\r\n {\r\n \"to\":\"+33672934553\"\r\n },\r\n {\r\n \"to\":\"+33709753065\"\r\n }\r\n ],\r\n \"text\":\"SMS with a validity period defined\",\r\n \"validityPeriod\": 720\r\n \r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://sms.engage.diabolocom.com/sms/1/text/advanced"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*","description":"","type":"text"},{"key":"Access-Control-Request-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With","description":"","type":"text"},{"key":"Access-Control-Request-Method","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE","description":"","type":"text"},{"key":"Content-Type","value":"application/json;charset=UTF-8","description":"","type":"text"},{"key":"Content-Length","value":"430","description":"","type":"text"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT","description":"","type":"text"},{"key":"Server","value":"SMS API","description":"","type":"text"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"bulkId\": \"29492382382403535772\",\n \"messages\": [\n {\n \"to\": \"33672934553\",\n \"status\": {\n \"groupId\": 1,\n \"groupName\": \"PENDING\",\n \"id\": 7,\n \"name\": \"PENDING_ENROUTE\",\n \"description\": \"Message sent to next instance\"\n },\n \"messageId\": \"29492382382403535774\",\n \"smsCount\": 1\n },\n {\n \"to\": \"33709753065\",\n \"status\": {\n \"groupId\": 1,\n \"groupName\": \"PENDING\",\n \"id\": 7,\n \"name\": \"PENDING_ENROUTE\",\n \"description\": \"Message sent to next instance\"\n },\n \"messageId\": \"29492382382403535773\",\n \"smsCount\": 1\n }\n ]\n}"}],"_postman_id":"f0057863-e85a-4cec-a8c3-ac012f4fddd5"}],"id":"4dc495dd-f035-4a36-aa5d-a3a9869eb7d2","description":"
Long SMS
\nThe maximum length of one message is 160 characters for the GSM7 standard. \nIf you send a text which exceeds the maximum number of supported characters, the sent message will be segmented and charged accordingly. One long SMS that consists of two SMS counts as two SMS for your billing.
\n","event":[{"listen":"prerequest","script":{"id":"fa5d84f8-2368-4483-96f7-af5c66d5bae0","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"519914a1-342d-4f63-bb69-bbf1fc33df90","type":"text/javascript","exec":[""]}}],"_postman_id":"4dc495dd-f035-4a36-aa5d-a3a9869eb7d2"},{"name":"Reports ands logs about SMS","item":[{"name":"Get delivery reports","id":"ca027519-653a-4cde-a2d5-a76276b01290","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs.
\n","key":"Authorization","type":"text","value":"App {{SMSToken}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"https://sms.engage.diabolocom.com/sms/1/reports","description":"Description
\nThis API allows you to get one time delivery reports for sent SMS.\nIt's important to note that the delivery reports are returned only once. Additional delivery report request will return an empty collection (200 OK with empty body).
\nResponse format
\n- \n
- If successful, the response header HTTP status code will be 200 OK and delivery reports will be returned in the response body. \n
- If you try to send a message without authorization, you will get a response with the HTTP status code 401 Unauthorized. \n
Response body
\nPrice
\nStatus
\nError
\n","urlObject":{"protocol":"https","path":["sms","1","reports"],"host":["sms","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"e215d672-84e5-4015-9379-b47b1d41d261","name":"Delivery reports once (with 200 OK)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs."},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"}],"url":"https://sms.engage.diabolocom.com/sms/1/reports"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE"},{"key":"Access-Control-Allow-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"97"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT"},{"key":"Server","value":"SMS API"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;"}],"cookie":[],"responseTime":null,"body":"{\r\n \"results\": [\r\n {\r\n \"messageId\": \"8539440862993984484\",\r\n \"to\": \"3367505522\",\r\n \"from\": \"Diabolocom\",\r\n \"text\": \"Votre commande est confirmée pour le 2019-09-30\",\r\n \"sentAt\": \"2019-09-30T16:44:09.371+0000\",\r\n \"doneAt\": \"2019-09-30T16:44:09.456+0000\",\r\n \"smsCount\": 1,\r\n \"mccMnc\": \"20820\",\r\n \"price\": {\r\n \"pricePerMessage\": 0.10,\r\n \"currency\": \"EUR\"\r\n },\r\n \"status\": {\r\n \"groupId\": 3,\r\n \"groupName\": \"DELIVERED\",\r\n \"id\": 5,\r\n \"name\": \"DELIVERED_TO_HANDSET\",\r\n \"description\": \"Message delivered to handset\"\r\n },\r\n \"error\": {\r\n \"groupId\": 0,\r\n \"groupName\": \"OK\",\r\n \"id\": 0,\r\n \"name\": \"NO_ERROR\",\r\n \"description\": \"No Error\",\r\n \"permanent\": false\r\n }\r\n }\r\n ]\r\n}"}],"_postman_id":"ca027519-653a-4cde-a2d5-a76276b01290"},{"name":"Get sent SMS logs","id":"f1ff2f4d-bfd0-4e37-b3b7-4c22539baea7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs.
\n","key":"Authorization","type":"text","value":"App {{SMSToken}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"https://sms.engage.diabolocom.com/sms/1/logs","description":"Description
\nThis API allows you to get logs about the SMS sent.\nIt's important to note that the SMS logs are only available for the last 48 hours!.
\nResponse format
\n- \n
- If successful, the response header HTTP status code will be 200 OK and the message logs will be returned. \n
- If you try to send a message without authorization, you will get a response with the HTTP status code 401 Unauthorized. \n
- If you use this method too many times in a short period of time, you will get status code 429 Too Many Requests. This prevents misusing logs in cases where reports would be more appropriate \n
Response body
\nPrice
\nStatus
\nError
\n","urlObject":{"protocol":"https","path":["sms","1","logs"],"host":["sms","engage","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"bee27adc-deff-495c-9d47-33361ebe233e","name":"SMS logs (with 200 OK)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"App {{SMSToken}}","type":"text","description":"[Required] Used to authenticate the request. This token is different from the token you may use for voice APIs."},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"}],"url":"https://sms.engage.diabolocom.com/sms/1/logs"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"GET, POST, PUT, PATCH, DELETE, COPY, HEAD, OPTIONS, LINK, UNLINK, PURGE"},{"key":"Access-Control-Allow-Headers","value":"Authorization, Content-Type, X-Enrollment-Token, Cache-Control, X-Requested-With"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Content-Length","value":"97"},{"key":"Date","value":"Mon, 30 Sep 2019 17:47:59 GMT"},{"key":"Server","value":"SMS API"},{"key":"Strict-Transport-Security","value":"max-age=16000000; includeSubDomains; preload;"}],"cookie":[],"responseTime":null,"body":"{\r\n \"results\": [\r\n {\r\n \"messageId\": \"8539440862993984484\",\r\n \"to\": \"3367505522\",\r\n \"from\": \"Diabolocom\",\r\n \"text\": \"Votre commande est confirmée pour le 2019-09-30\",\r\n \"sentAt\": \"2019-09-30T16:44:09.371+0000\",\r\n \"doneAt\": \"2019-09-30T16:44:09.456+0000\",\r\n \"smsCount\": 1,\r\n \"mccMnc\": \"20820\",\r\n \"price\": {\r\n \"pricePerMessage\": 0.10,\r\n \"currency\": \"EUR\"\r\n },\r\n \"status\": {\r\n \"groupId\": 3,\r\n \"groupName\": \"DELIVERED\",\r\n \"id\": 5,\r\n \"name\": \"DELIVERED_TO_HANDSET\",\r\n \"description\": \"Message delivered to handset\"\r\n },\r\n \"error\": {\r\n \"groupId\": 0,\r\n \"groupName\": \"OK\",\r\n \"id\": 0,\r\n \"name\": \"NO_ERROR\",\r\n \"description\": \"No Error\",\r\n \"permanent\": false\r\n }\r\n }\r\n ]\r\n}"}],"_postman_id":"f1ff2f4d-bfd0-4e37-b3b7-4c22539baea7"}],"id":"e826588f-64d7-428d-a68b-c5492ebdb7a4","_postman_id":"e826588f-64d7-428d-a68b-c5492ebdb7a4","description":""}],"id":"b127f9ce-4163-410b-abca-538dd08e21c5","description":"In order to use Diabolocom's SMS APIs, you will need an SMS token.\nPlease note this token is totally different from the token you may use for the voice APIs.\nThis token will be notified for each API call in the header: App.
\nImportant: if you don’t have yet an SMS token, please contact your project manager at Diabolocom.
\n","event":[{"listen":"prerequest","script":{"id":"45e5d2cb-6801-44fd-8317-6d3736b8150a","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"d9b7b106-475c-4813-8040-823f9ff74acf","type":"text/javascript","exec":[""]}}],"_postman_id":"b127f9ce-4163-410b-abca-538dd08e21c5"},{"name":"2-Way SMS","item":[{"name":"Send SMS","item":[{"name":"Send a single SMS","id":"8316b0a7-3e9f-406e-bacd-f0ad59322039","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"Data format for the response body.
\n","key":"Accept","type":"text","value":"application/json"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"},{"description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.
\n","key":"Authorization","type":"text","value":"Basic {{smsToken}}"}],"body":{"mode":"raw","raw":"{\r\n \"to\": \"destinationMobilePhone without leading plus\",\r\n \"from\": \"senderMobilePhone or senderID\",\r\n \"content\": \"content of the message\"\r\n}"},"url":"https://smpp.diabolocom.com/secure/send","description":"Description
\nSend a single message to one destination address.
\nRequest body
\nHere are the fields for the request body:
\nResponse format
\nIf successful, response header HTTP status code will be 200 OK and and the message will be sent, the message unique ID will be returned in data.\nOtherwise, an error is returned, you can find the detail of the error codes below:
\nCoding Codes
\n","urlObject":{"protocol":"https","path":["secure","send"],"host":["smpp","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"4c27c0e6-9525-4d73-b648-df3935d17afb","name":"Send an SMS to one contact","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","description":"Data format for the response body.","type":"text"},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"},{"key":"Authorization","value":"Basic {{smsToken}}","description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"to\": \"33798643364\",\r\n \"from\": \"33631515373\",\r\n \"content\": \"Bonsoir Elliot !\"\r\n}","options":{"raw":{"language":"json"}}},"url":"http://smpp.diabolocom.com/secure/send"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"data\": \"Success \\\"c723d42a-c3ee-452c-940b-3d8e8b944868\"\n}"}],"_postman_id":"8316b0a7-3e9f-406e-bacd-f0ad59322039"},{"name":"Send multiple messages","id":"472b55cf-428c-4b99-9ccf-4fe9e26a132a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text","description":"Data format for the response body.
\n"},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON.
\n"},{"key":"Authorization","value":"Basic {{smsToken}}","type":"text","description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.
\n"}],"body":{"mode":"raw","raw":"{\r\n\t\"messages\": [\r\n\t\t{\r\n\t\t\"to\": [\r\n\t\t\t\"33769576269\",\r\n\t\t\t\"33672938149\",\r\n\t\t\t\"33672932317\"\r\n\t\t\t],\r\n\t\t\"from\": \"33793034394\",\r\n\t\t\"content\": \"Same content goes to 3 numbers\"\r\n\t\t}\r\n\t]\r\n}"},"url":"https://smpp.diabolocom.com/secure/sendbatch","description":"Description
\nSend multiple messages to one or more destination addresses.
\nRequest body
\nHere are the fields for the request body:
\nResponse format
\nIf successful, response header HTTP status code will be 200 OK and and the message will be sent, the batch unique ID will be returned in data.\nOtherwise, an error is returned, you can find the detail of the error codes in the table below:
\n","urlObject":{"protocol":"https","path":["secure","sendbatch"],"host":["smpp","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"57920d8f-48e8-4b6f-9c9c-6970273afd03","name":"Send the same SMS to 3 contacts","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text","description":"Data format for the response body."},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.","type":"text"},{"key":"Authorization","value":"Basic {{smsToken}}","type":"text","description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed."}],"body":{"mode":"raw","raw":"{\r\n\t\"messages\": [\r\n\t\t{\r\n\t\t\"to\": [\r\n\t\t\t\"33769576269\",\r\n\t\t\t\"33672938149\",\r\n\t\t\t\"33672932317\"\r\n\t\t\t],\r\n\t\t\"from\": \"33793034394\",\r\n\t\t\"content\": \"Same content goes to 3 numbers\"\r\n\t\t}\r\n\t]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://smpp.diabolocom.com/secure/sendbatch"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"data\": {\n \"batchId\": \"3c151aff-0d56-4d4d-86e7-f804797fe4f4\",\n \"messageCount\": 3\n }\n}"}],"_postman_id":"472b55cf-428c-4b99-9ccf-4fe9e26a132a"}],"id":"9092b135-3b24-42b4-965e-4da30cff6438","event":[{"listen":"prerequest","script":{"id":"6be5c9b0-caaf-421f-a62f-a87d0776c0e7","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"b8caa19d-5cbc-4c85-b7d5-ad220b41db75","type":"text/javascript","exec":[""]}}],"_postman_id":"9092b135-3b24-42b4-965e-4da30cff6438","description":""},{"name":"Audit about SMS","item":[{"name":"Retrieve SMS logs","id":"b2925432-abba-40b7-9f74-b6d7c3a874fe","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"Data format for the response body.
\n","key":"Accept","type":"text","value":"application/json"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"},{"description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.
\n","key":"Authorization","type":"text","value":"Basic {{smsToken}}"}],"url":"https://smpp.diabolocom.com/secure/logs","description":"Description
\nAllow to get logs for the sent SMS.
\nQuery Parameters
\nYou can combine different parameters in the URL to search specific SMS.
\nResponse format
\nThis endpoint returns a result JSON object with the status of each message and the data of the message sent (msgId, content, from, to, ...).
\nThe status codes possible are described on the table below:
\n","urlObject":{"protocol":"https","path":["secure","logs"],"host":["smpp","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"b1e766ce-0c66-4887-bdd1-5f8a71847b05","name":"SMS logs between two dates","originalRequest":{"method":"GET","header":[{"description":"Data format for the response body.","key":"Accept","type":"text","value":"application/json"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","type":"text","value":"application/json"},{"description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.","key":"Authorization","type":"text","value":"Basic {{smsToken}}"}],"url":{"raw":"https://smpp.diabolocom.com/secure/logs?startDate=2019-11-01T06:43:22&endDate=2019-12-25T16:47:09","protocol":"https","host":["smpp","diabolocom","com"],"path":["secure","logs"],"query":[{"key":"startDate","value":"2019-11-01T06:43:22","description":"The start date is November 1st 2019"},{"key":"endDate","value":"2019-12-25T16:47:09","description":"The end date is December 25th 2019"}]}},"status":"OK","code":200,"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"result\": [\r\n {\r\n \"status\": \"ESME_ROK\",\r\n \"source_addr\": \"33757949650\",\r\n \"msgid\": \"0b86e7ba-1814-4d7f-add0-355f38bf4e83\",\r\n \"created_at\": \"2019-12-10 10:13:47\",\r\n \"content\": \"You're all set, John! Thanks for your order!\",\r\n \"destination_addr\": \"33769576229\"\r\n },\r\n {\r\n \"status\": \"ESME_ROK\",\r\n \"source_addr\": \"33757949650\",\r\n \"msgid\": \"27759b54-316f-46b9-b476-308885de8076\",\r\n \"created_at\": \"2019-12-10 13:50:17\",\r\n \"content\": \"John, your product is now ready.\",\r\n \"destination_addr\": \"33769576229\"\r\n },\r\n {\r\n \"status\": \"ESME_ROK\",\r\n \"source_addr\": \"33757949650\",\r\n \"msgid\": \"9399633e-e6dd-471b-8e26-cdc1b1ad105a\",\r\n \"created_at\": \"2019-12-11 10:03:09\",\r\n \"content\": \"You can call us back at the following number: +33173034520\",\r\n \"destination_addr\": \"33769576229\"\r\n }\r\n ]\r\n }\r\n}"}],"_postman_id":"b2925432-abba-40b7-9f74-b6d7c3a874fe"},{"name":"Check Balance","id":"cd0b4c7c-51cb-4f23-8e9e-e1177c67d8ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"Data format for the response body.
\n","key":"Accept","type":"text","value":"application/json"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"},{"description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.
\n","key":"Authorization","type":"text","value":"Basic {{smsToken}}"}],"url":"https://smpp.diabolocom.com/secure/balance","description":"Description
\nGet user account’s balance and quota.
\nQuery Parameters
\nNo query parameters are needed for this request.
\nResponse format
\nIf successful, response header HTTP status code will be 200 OK, the balance and the sms count will be returned in a field called data.\nThe balance variable is the amount of money (currency is the euro - €) left on the account.\nThe sms_count variable is the number of SMS sent since the beginning, for the account.
\nOtherwise, an error is returned, you can find the detail of the error codes below:
\n","urlObject":{"protocol":"https","path":["secure","balance"],"host":["smpp","diabolocom","com"],"query":[],"variable":[]}},"response":[{"id":"5804a6dc-90f8-452d-acc2-3477520a602e","name":"Check Balance","originalRequest":{"method":"GET","header":[{"description":"Data format for the response body.","key":"Accept","type":"text","value":"application/json"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","type":"text","value":"application/json"},{"description":"[Required] Used to authenticate the request. Please see \"Authentication\" part if needed.","key":"Authorization","type":"text","value":"Basic {{smsToken}}"}],"url":"https://smpp.diabolocom.com/secure/balance"},"status":"OK","code":200,"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"balance\": \"100.73\",\r\n \"sms_count\": \"43\"\r\n }\r\n}"}],"_postman_id":"cd0b4c7c-51cb-4f23-8e9e-e1177c67d8ef"}],"id":"e6718960-3703-49b1-866a-f54df8e819b3","event":[{"listen":"prerequest","script":{"id":"27a817d7-4343-4d72-8cf2-351032459d64","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"1ec3fdad-8443-4d15-a56f-30d485ed61de","type":"text/javascript","exec":[""]}}],"_postman_id":"e6718960-3703-49b1-866a-f54df8e819b3","description":""},{"name":"Receive SMS","item":[{"name":"Receive SMS (Webhook)","id":"29af6ec1-dcca-4a2a-8e2e-9fb9c640a94b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"Data format for the response body.
\n","key":"Accept","type":"text","value":"text/plain"},{"description":"[Required] The type of data found within the request.
\n","key":"Content-Type","type":"text","value":"application/x-www-form-urlencoded "},{"key":"","type":"text","value":""}],"body":{"mode":"urlencoded","urlencoded":[{"key":"to","type":"text","value":"33757949660"},{"key":"from","type":"text","value":"33631516171"},{"key":"coding","type":"text","value":"0"},{"key":"priority","type":"text","value":"0"},{"key":"id","type":"text","value":"3d84013f-db74-4f06-8b68-1aa25d5d4401"},{"key":"content","type":"text","value":"Hello, I want to confirm my appointment for tomorrow Friday, please!"}]},"url":"https://webhook-URL-your-domain/received/sms","description":"Description
\nReceive incoming SMS messages from your customers to your system, in real time.
\nExplanation
\nA webhook enables third-party services to send notifications to your web application.\nThe notifications are triggered by some events or actions by the webhook provider, and pushed to your app via HTTP requests (the associated URL on your app is called the webhook endpoint).
\nDiabolocom is here the webhook provider who push HTTP request.\nThe webhook endpoint is hosted on your web application (e.g., https://webhook-URL-your-domain/received/sms as used below).\nThe event is an incoming SMS on one of the mobile phone you own.
\nIn other words, for incoming SMS, Diabolocom will send an HTTP POST request to your app with a body that uses the application/x-www-form-urlencoded encoding. You can check the below the list of parameters sent in that request.
\n\n\n
How Do I Secure my Webhook Integration?
\n\n\n
HTTPS
\n\n\n
To ensure the sensitive data sent from Diabolocom to your endpoint is encrypted, your endpoint URL must support HTTPS.
\n\n\n
Whitelist Diabolocom's IP addresses
\n\n\n
If you operate a firewall in front of your endpoint, or can otherwise restrict HTTP traffic from specific IP addresses, you can limit the IPs that can send data to your endpoint.\nThis will add security and avoid you to receive data from non-authorized source different from Diabolocom. The full list of IP addresses that webhook notifications of Diabolocom may come can be obtained by contacting your project manager.\n
Request body
\nHere are the fields of the request body sent by Diabolocom:
\nResponse format
\nIf the event is successfully received, your web application must respond to Diabolocom with a simple HTTP 200 OK as response code.
Diabolocom offers you the ability to receive SMS on long phone numbers.
\n","event":[{"listen":"prerequest","script":{"id":"03bb8e9d-380e-4ce7-b1f5-3a3c3c66363f","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"971d48b1-c6af-46e4-a480-44720f44ad5c","type":"text/javascript","exec":[""]}}],"_postman_id":"8f9e9740-520d-4aa4-ab63-60e51ed5545e"}],"id":"f6d34acb-1d47-4f1d-b584-20ba970234d1","description":"SMS are not just helpful for one way notifications. When you combine outbound messages with inbound messages you create uninterrupted interactions between your company and your customers.
\nWhen you send an SMS you have to specify an originating address for your SMS, called a sender ID.\nThere are three types of SMS Sender IDs:
\n- \n
Long number (up to 15 digits long). You have to buy a long number first to be allowed to use it. Please contact your account manager if you need to buy a long number and check with him the regulation in the country you're interested in about long numbers. SMS 2-WAY is possible with long numbers (send SMS & receive SMS).
\n \nShortcode (4-6 digits). Shortcodes can be shared or dedicated.\nPlease contact your account manager if you need to buy a dedicated or shared shortcode and check with him the regulation in the country you're interested in about shortcodes. SMS 2-WAY is possible with dedicated shortcode. With shared shortcode only outbound SMS are possible (1-WAY).
\n \nAlphanumeric (3-11 characters maximum length). The Supported characters are: 'abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789'. The use of any other character is not authorized. With alphanumeric sender ID only outbound SMS are possible (1-WAY).
\n \n
Authentication
\nBasic authentication
\nIf using Basic authentication, you have to combine your username and password to generate the authorization header. The username and password combination (username:password) needs to be a Base-64 encoded in order to create an SMS token.
\nThe authorization header should be formatted like this:
\nAuthorization: Basic dXNlcm5hbWVfZXhhbXBsZTp0aGlzX2lzX2FfcEBzc3cwcmQ=
The type of the data contained within the request.
\n","key":"Content-Type","value":"application/x-www-form-urlencoded"}],"body":{"mode":"urlencoded","urlencoded":[{"description":"Your username on Diabolocom. You must have an administrator profile.
\n","key":"name","type":"text","value":"{{Diabolocom Username}}"},{"description":"The password associated to your username.
\n","key":"password","type":"text","value":"{{Diabolocom Password}}"}]},"url":"{{baseURL}}/account/auth/api-token-auth","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nUse this request to get a token for your user. The token will be used to authenticate requests that you will make.
\n","urlObject":{"path":["account","auth","api-token-auth"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"60ecc03d-1a61-4062-8c36-435bab39e1f7"}],"id":"4d60b973-3aad-4f1b-b8c1-c6fdb1726461","description":"What is the Authentication API?
\nIn order to use Diabolocom's Voice APIs, you need first to retreive a token with the API below.\nThis token will be notified for each API call in the header: Authorization.\nTo retreive your token, you will need to have an administrator login on the platform Diabolocom.
\nImportant: if you don’t have yet an administrator login, please contact your project manager at Diabolocom.
\n","event":[{"listen":"prerequest","script":{"id":"4318dab6-5fd1-4bf6-8b64-89f480a76ac7","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"8c86e8da-8959-42da-9e9d-6403114435b9","type":"text/javascript","exec":[""]}}],"_postman_id":"4d60b973-3aad-4f1b-b8c1-c6fdb1726461"},{"name":"Campaigns (DEPRECATED)","item":[{"name":"Get all campaigns","event":[{"listen":"test","script":{"id":"836ca01a-06be-426f-ba44-4fb0cd74de73","exec":["var data=JSON.parse(responseBody);","pm.environment.set(\"campaignID\", data[0].id);"],"type":"text/javascript"}}],"id":"d2a52541-5087-46d2-b12a-cf3458691e8e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"{{baseURL}}/voice/campaign/list","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return all campaigns that have been created in the account.
\n","urlObject":{"path":["voice","campaign","list"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d2a52541-5087-46d2-b12a-cf3458691e8e"},{"name":"Get campaign by ID","event":[{"listen":"test","script":{"id":"836ca01a-06be-426f-ba44-4fb0cd74de73","exec":[""],"type":"text/javascript"}}],"id":"c0aa8ccf-c61c-4576-a36e-530ac5577129","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"{{baseURL}}/campaigns/{{campaignID}}/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return information about a single campaign by its ID. The campaign unique ID is stored in a field called id, the name of the campaign in a field called name and the custom fields of the campaign in the array named header.
\n","urlObject":{"path":["campaigns","{{campaignID}}",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"c0aa8ccf-c61c-4576-a36e-530ac5577129"},{"name":"Add Campaign Field","id":"eb0b68e6-5eb6-4d22-9e7a-21b46b32b709","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"{{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"fieldNames\": [\"Custom_field_1\",\"Custom_field_2\"],\n \"campaignId\": \"{{campaignID}}\"\n}"},"url":"{{baseURL}}/voice/campaign/field","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nYou can add fields to the custom fields of your campaign, already in production, with this API.
\n","urlObject":{"path":["voice","campaign","field"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"b2b822ef-ffab-4141-80b7-2623152f304a","name":"Add a Campaign field that already exists","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"fieldNames\": [\"continent\"],\n \"campaignId\": \"276\"\n}"},"url":"{{baseURL}}/voice/campaign/field"},"status":"Bad Request","code":400,"_postman_previewlanguage":"json","header":[{"key":"transfer-encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Date","value":"Thu, 15 Oct 2019 14:12:31 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"errors\": [\n {\n \"parameter\": \"fieldNames\",\n \"message\": \"Field already exists\",\n \"messageCode\": \"error.field.exists\"\n }\n ]\n}"},{"id":"f5450b78-e069-4113-8df8-9065c7d25e61","name":"Add a campaign field with success","originalRequest":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\n \"fieldNames\": [\"continent\"],\n \"campaignId\": \"276\"\n}"},"url":"{{baseURL}}/voice/campaign/field"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"transfer-encoding","value":"chunked"},{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Date","value":"Thu, 15 Oct 2019 14:47:50 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"id\": 276,\n \"name\": \"Campaign Marketing - Mobile\",\n \"headers\": [\n \"continent\",\n \"country\",\n \"address\",\n \"city\",\n \"phone2\",\n \"last_name\",\n \"phone3\",\n \"zip_code\",\n \"phone1\",\n \"email_address\",\n \"comment\",\n \"region\",\n \"first_name\"\n ]\n}"}],"_postman_id":"eb0b68e6-5eb6-4d22-9e7a-21b46b32b709"}],"id":"0850710b-9c75-461c-823c-cd9a58a082d6","event":[{"listen":"prerequest","script":{"id":"4f235899-e55e-41f0-b817-a969536fca2f","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"c265df5e-4608-400b-a8de-d17146b36618","type":"text/javascript","exec":[""]}}],"_postman_id":"0850710b-9c75-461c-823c-cd9a58a082d6","description":""},{"name":"Contacts (DEPRECATED)","item":[{"name":"Get all contacts","id":"4d9fdbc7-7dd4-4ff1-bf7f-0a60d65ebd01","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/contacts/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return all contacts that have been created in all the campaigns.
\nA paginated list of contacts will be returned to you, with a maximum of 10 contacts per page.
Optional parameters
\n","urlObject":{"path":["contacts",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"4d9fdbc7-7dd4-4ff1-bf7f-0a60d65ebd01"},{"name":"Get contact by ID","event":[{"listen":"test","script":{"id":"be11f962-7d30-4d3b-b099-1216f2373a56","exec":["pm.environment.set(\"GetContactReseponseBody\", responseBody);"],"type":"text/javascript"}}],"id":"1b0c5628-92cc-4763-a056-89c18d3ddf03","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/voice/campaigns/{{campaignID}}/contacts/{{contactID}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
- {{contactID}} is the unique identifier for a particular contact. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return information about a single contact by its ID.
\n","urlObject":{"path":["voice","campaigns","{{campaignID}}","contacts","{{contactID}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"1b0c5628-92cc-4763-a056-89c18d3ddf03"},{"name":"Get contacts by campaign","event":[{"listen":"test","script":{"id":"e57719ca-61d0-45b3-b11f-186801b1fc4d","exec":["var data=JSON.parse(responseBody);","pm.environment.set(\"contactID\", data.results[0].contact);"],"type":"text/javascript"}}],"id":"3551ca4b-0613-4944-a748-f9cb3a8a3af4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/contacts/?campaign={{campaignID}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return all the contacts about a single campaign by its ID. The number of contacts in the campaign is stored in a field called count.
\nA paginated list of contacts will be returned to you, with a maximum of 10 contacts per page.
The unique identifier of the campaign.
\n","type":"text/plain"},"key":"campaign","value":"{{campaignID}}"}],"variable":[]}},"response":[],"_postman_id":"3551ca4b-0613-4944-a748-f9cb3a8a3af4"},{"name":"Get excluded contacts by campaign","event":[{"listen":"test","script":{"id":"e57719ca-61d0-45b3-b11f-186801b1fc4d","exec":[""],"type":"text/javascript"}}],"id":"c6e6d462-0353-4012-a898-41be68359f57","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/campaigns/{{campaignID}}/excluded/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return all the excluded contacts about a specific campaign by its ID.
\n","urlObject":{"path":["campaigns","{{campaignID}}","excluded",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"c6e6d462-0353-4012-a898-41be68359f57"},{"name":"Get contact by campaign field","event":[{"listen":"test","script":{"id":"be11f962-7d30-4d3b-b099-1216f2373a56","exec":[""],"type":"text/javascript"}}],"id":"9c6f7026-42f3-4381-9a6a-160a07a1dc0d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/contacts/?campaign={{campaignID}}&record__{{Campaign field name}}={{Campaign field value}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
- {{Campaign field name}} is the exact campaign field name. \n
- {{Campaign field value}} is the value of the field you want to match. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nGet all the contacts in a specific campaign with a match for a campaign field.
\nA paginated list of contacts will be returned to you, with a maximum of 10 contacts per page.
The unique identifier of the campaign.
\n","type":"text/plain"},"key":"campaign","value":"{{campaignID}}"},{"description":{"content":"The exact campaign field name.
\n","type":"text/plain"},"key":"record__{{Campaign field name}}","value":"{{Campaign field value}}"}],"variable":[]}},"response":[],"_postman_id":"9c6f7026-42f3-4381-9a6a-160a07a1dc0d"},{"name":"Get contact by phone number","event":[{"listen":"test","script":{"id":"be11f962-7d30-4d3b-b099-1216f2373a56","exec":[""],"type":"text/javascript"}}],"id":"1e602954-a391-4d10-9a89-a7e06f556c60","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"url":"{{baseURL}}/contacts/?campaign={{campaignID}}&phones={{Phone number}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
- {{Phone number}} is the phone number you want to search in the phone fields. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nGet all the contacts in a specific campaign with a match for a phone number.
\nA paginated list of contacts will be returned to you, with a maximum of 10 contacts per page.
The unique identifier of the campaign.
\n","type":"text/plain"},"key":"campaign","value":"{{campaignID}}"},{"description":{"content":"The phone number with international format.
\n","type":"text/plain"},"key":"phones","value":"{{Phone number}}"}],"variable":[]}},"response":[],"_postman_id":"1e602954-a391-4d10-9a89-a7e06f556c60"},{"name":"Create new contact in campaign","event":[{"listen":"test","script":{"id":"be11f962-7d30-4d3b-b099-1216f2373a56","exec":[""],"type":"text/javascript"}}],"id":"cef68b4b-cc36-4139-b6ac-55c2c2096b74","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n \"comment\": null,\r\n \"excluded\": false,\r\n \"excludedDetail\": null,\r\n \"priority\": 10,\r\n \"retryDate\": null,\r\n \"triesNumber\": 0,\r\n \"wrapupId\": null,\r\n \"agentId\": null,\r\n \"assignedAgentId\": null,\r\n \"assignedGroupId\": null,\r\n \"minCallingDate\": null,\r\n \"maxCallingDate\": null,\r\n \"lastCallTime\": null,\r\n \"customFields\": {\r\n \"ADDRESS\": \"Custom address\",\r\n \"Civility\": \"M.\",\r\n \"First Name\": \"First name\",\r\n \"ClientID\": \"000001\",\r\n \"Phone number2\": \"336XXXXXXXX\",\r\n \"Phone number1\": \"331XXXXXXXX\",\r\n \"Last Name\": \"Last name\"\r\n }\r\n}"},"url":"{{baseURL}}/voice/campaigns/{{campaignID}}/contacts","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nCreate a new contact in the campaign with a simple POST. The contact will be created instantly inside the campaign, and will be assigned a unique ID (contactId), this contactId that can be used to update/delete the contact later.
\nRequest Body
\nAll variables in the body are optional except the phone field(s) in the custom field object.
Here is the list of the available variables:
[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"key":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.
\n"}],"body":{"mode":"raw","raw":"{\r\n \"contactId\": 3349,\r\n \"state\": \"\",\r\n \"comment\": null,\r\n \"excluded\": false,\r\n \"excludedDetail\": null,\r\n \"priority\": 7,\r\n \"retryDate\": null,\r\n \"triesNumber\": 0,\r\n \"wrapupId\": null,\r\n \"agentId\": null,\r\n \"assignedAgentId\": null,\r\n \"assignedGroupId\": null,\r\n \"minCallingDate\": null,\r\n \"maxCallingDate\": null,\r\n \"lastCallTime\": null,\r\n \"contactCardDisplayNumber\": null,\r\n \"customFields\": {\r\n \"ADDRESS\": \"The new address\",\r\n \"Civility\": \"M.\",\r\n \"First Name\": \"The new first name\",\r\n \"ClientID\": \"The new ID of my CRM\",\r\n \"Phone number2\": \"33631323334\",\r\n \"Phone number1\": \"33173034520\",\r\n \"Last Name\": \"The new last name\"\r\n }\r\n}"},"url":"{{baseURL}}/voice/campaigns/{{campaignID}}/contacts/{{contactID}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier of your campaign. \n
- {{contactID}} is the unique identifier of the contact in the campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nUpdate a specific contact in a campaign with a PUT.
\nRequest Body
\nAll variables in the body need to be the same as the response you have after creating the contact with the POST method (see the API \"Create a new contact in campaign\" for more details).
\n","urlObject":{"path":["voice","campaigns","{{campaignID}}","contacts","{{contactID}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"65b836c9-ccb2-4d27-90eb-747f32e03a91","name":"Update contact by ID","originalRequest":{"method":"PUT","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token."},{"key":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON."}],"body":{"mode":"raw","raw":"{\r\n \"contactId\": 86,\r\n \"state\": \"conv_not_queued\",\r\n \"comment\": \"\",\r\n \"excluded\": false,\r\n \"excludedDetail\": null,\r\n \"priority\": 3,\r\n \"retryDate\": \"2019-12-21T16:34:02\",\r\n \"triesNumber\": 3,\r\n \"wrapupId\": 8494,\r\n \"agentId\": 20843,\r\n \"assignedAgentId\": null,\r\n \"assignedGroupId\": null,\r\n \"minCallingDate\": null,\r\n \"maxCallingDate\": null,\r\n \"lastCallTime\": \"2019-11-12T13:24:02\",\r\n \"contactCardDisplayNumber\": \"33173034520\",\r\n \"customFields\": {\r\n \"MyPhoneNumbers\": \"33176493959\"\r\n }\r\n}"},"url":"{{baseURL}}/voice/campaigns/{{campaignID}}/contacts/{{contactID}}"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Allow","value":"GET, POST, HEAD, OPTIONS"},{"key":"X-Content-Type-Options","value":"nosniff"},{"key":"X-XSS-Protection","value":"1; mode=block"},{"key":"Cache-Control","value":"no-cache, no-store, max-age=0, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"0"},{"key":"X-Frame-Options","value":"DENY"},{"key":"Content-Type","value":"application/json;charset=UTF-8"},{"key":"Transfer-Encoding","value":"chunked"},{"key":"Date","value":"Mon, 16 Dec 2019 19:05:59 GMT"}],"cookie":[],"responseTime":null,"body":"{\n \"contactId\": 86,\n \"state\": \"conv_not_queued\",\n \"comment\": \"\",\n \"excluded\": false,\n \"excludedDetail\": null,\n \"priority\": 3,\n \"retryDate\": \"2019-12-21T16:34:02\",\n \"triesNumber\": 3,\n \"wrapupId\": 8494,\n \"agentId\": 20843,\n \"assignedAgentId\": null,\n \"assignedGroupId\": null,\n \"minCallingDate\": null,\n \"maxCallingDate\": null,\n \"lastCallTime\": \"2019-11-12T13:24:02\",\n \"contactCardDisplayNumber\": \"33173034520\",\n \"customFields\": {\n \"MyPhoneNumbers\": \"33176493959\"\n }\n}"}],"_postman_id":"91d3068c-c19f-4b66-8ac9-2df711092e64"},{"name":"Delete contact by ID","event":[{"listen":"test","script":{"id":"be11f962-7d30-4d3b-b099-1216f2373a56","exec":[""],"type":"text/javascript"}}],"id":"ecdc8431-c3fc-40a4-b631-9af16ab4233d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"DELETE","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":""},"url":"{{baseURL}}/voice/campaigns/{{campaignID}}/contacts/{{contactID}}","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier of your campaign. \n
- {{contactID}} is the unique identifier of the contact in the campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nDelete an existing contact from a particular campaign.
\n","urlObject":{"path":["voice","campaigns","{{campaignID}}","contacts","{{contactID}}"],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ecdc8431-c3fc-40a4-b631-9af16ab4233d"},{"name":"Contacts Mass update","id":"8ce804bd-9a41-437d-964a-391c3698403d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","value":"application/json"}],"body":{"mode":"raw","raw":"{\r\n\t\"query\": {\r\n\t\t\"campaign\": {{campaignID}},\r\n\t\t\"record__phone1__eq\": \"33176493920\"\r\n\t},\r\n\t\"data\": {\r\n \"comment\": \"\",\r\n \"priority\": 11,\r\n \"tries\": 1,\r\n \"wrapup_at\": \"2020-06-04T06:50:12Z\",\r\n \"retry_at\": \"2020-06-04T06:55:10Z\",\r\n \"excluded\": 0,\r\n \"duplicate_contact_ids\": null,\r\n \"current_phone_name\": \"phone_blabla\",\r\n \"min_retry_date\": null,\r\n \"min_time_of_day\": null,\r\n \"max_time_of_day\": null,\r\n \"days_of_week\": null,\r\n \"min_calling_date\": null,\r\n \"max_calling_date\": null,\r\n \"assigned_agent\": null,\r\n \"assigned_group\": null,\r\n\t\t\t\"contact_card_display_number\": \"33173034528\",\r\n\t\t\t\"record\":{\r\n\t\t\t\t\"phone1\": \"33176493920\"\r\n\t\t} \r\n\t}\r\n}"},"url":"{{baseUrl}}/contacts/mass_update/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nUpdate multiple contacts in a specific campaign.
\nTo multiple contacts (mass update), you should make an HTTP POST call to the endpoint with some JSON in the body request. This JSON should contain properties from the contacts that you want to update.
\nImportant: « query » section is the part concerning the research while « data » section is needed to update your contact(s).
\n\n
In the example, the contact having the first name equal to « Garay » within the campaign {{campaignID}} was updated with the wrap-up {{id_wrap-up}} and the agent {{id_agent}}, the exclusion status and the phone number to display to this contact were also updated.
\nRequest Body
\nThe POST request takes no query parameter in the URL but variables in the body.
All variables in the body are optional. Here is the list of the available variables:
N.B. : [field] is to be replaced by the name of your customer field
\n","urlObject":{"path":["contacts","mass_update",""],"host":["{{baseUrl}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"8ce804bd-9a41-437d-964a-391c3698403d"},{"name":"Contacts Mass deletion","id":"04eaf3c3-c3ce-4307-b3a1-8d9d945a4bad","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Authorization","value":"JWT {{Token}}","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"key":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.
\n"}],"body":{"mode":"raw","raw":"{\"campaign\": {{campaignID}}, \"record__First Name__startswith\": \"First name\"}"},"url":"{{baseURL}}/contacts/mass_delete/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{campaignID}} is the unique identifier for a particular campaign. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nDelete multiple contacts in a specific campaign.
\nRequest body
\nHere is the fields syntax:
\nN.B.: [field] needs to be replaced by the name of your customer field.
\n","urlObject":{"path":["contacts","mass_delete",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"04eaf3c3-c3ce-4307-b3a1-8d9d945a4bad"}],"id":"0aea2aef-c2f8-4e70-a608-1ed12c87f595","description":"What are the Contacts APIs?
\nContacts are used in outbound campaigns. If you don't use the outbound campaigns, those endpoints are not useful for you.
[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON.
\n"}],"url":"{{baseURL}}/wrapups/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nGet all the wrapup codes present in an account. The number of wrapup codes present is stored in a field called count.
\nA paginated list of wrapup codes will be returned to you, with a maximum of 10 wrapup codes per page.
Optional parameters
\n","urlObject":{"path":["wrapups",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"cb356233-44f4-4ac7-bf42-2af9d400bae3"},{"name":"Get wrapup code by ID","id":"ca422638-bf6f-4bdb-994f-d158062ff43c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"Authorization","value":"JWT {{Token}}","type":"text","description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n"},{"key":"Content-Type","value":"application/json","type":"text","description":"[Required] The type of data found within the request is JSON.
\n"}],"url":"{{baseURL}}/wrapups/{{wrapupID}}/?with_system=true","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{wrapupID}} is the unique identifier of the wrapup code. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return information about a single wrapup code by its ID. The wrapup code unique ID is stored in a field called id, the name of the wrapup code in a field called name and the type of wrapup code in a field named status.
\n","urlObject":{"path":["wrapups","{{wrapupID}}",""],"host":["{{baseURL}}"],"query":[{"key":"with_system","value":"true"}],"variable":[]}},"response":[],"_postman_id":"ca422638-bf6f-4bdb-994f-d158062ff43c"}],"id":"12c89467-9c58-45c7-a3e3-8a9af8913bde","event":[{"listen":"prerequest","script":{"id":"423284c2-8199-4e72-9b8e-d57c53d1f4cd","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"f069fab0-91cb-48d5-b5f4-650f13974e24","type":"text/javascript","exec":[""]}}],"_postman_id":"12c89467-9c58-45c7-a3e3-8a9af8913bde","description":""},{"name":"Diabolocom AI - Public API (DEPRECATED))","item":[{"name":"AI Platform Core","item":[{"name":"Audio","item":[{"name":"Endpoints description","item":[{"name":"api/job/tasks | form-data","id":"9fcdaf7e-88b0-427b-b412-c5acae828b6f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription-to-ai-insight","type":"text"},{"key":"insight_tasks[0]","value":"actions-extraction","type":"text"},{"key":"insight_tasks[1]","value":"call-reason-extraction","type":"text"},{"key":"insight_tasks[2]","value":"summarization","type":"text"},{"key":"generate_tags_with_summary","value":"1","type":"text"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"text"},{"key":"configuration[asr][lang]","value":"en","type":"text"},{"key":"configuration[insights][output_lang]","value":"en","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks","description":"Endpoint description
\nRelevant use cases :
\n- \n
- File upload, using
file(task:'transcription'or'transcription-to-ai-insight') \n
Endpoint : api/job/tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nconfiguration Object
configuration.asr Object
configuration.asr.segments_to_crop[i] Object
configuration.insights Object
Response body
\nContent-Type: application/json
Endpoint description
\nRelevant use cases :
\n- \n
AI analyses performed on existing transcription task job ID, using
\njob_id(task:'ai-insight') \nAPI integration with Diabolocom CCaaS, using
\ndiabolocom_call_id(task:'transcription'or'transcription-to-ai-insight') \n
Endpoint : api/job/tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/jsonContent-Type: application/json
Request body
\nconfiguration Object
configuration.asr Object
configuration.asr.segments_to_crop[i] Object
configuration.insights Object
Response body
\nContent-Type: application/json
Endpoint description
\nFetch the progress/result of specific task job
\n\nEndpoint : api/job/status/
Request method : GET
\nQuery parameters
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nNo request body allowed
\nResponse body
\nContent-Type: application/json
data Object
data.results Object
data.results.audio Object
data.results.transcript Object
data.results.transcript.segments[i] Object
data.results.transcript.segments[i].words[j] Object
Feature allowing to receive on URL of public endpoint a webhook callback (POST request) upon successful transcription or/and AI analyses
\n- \n
- when option enabled (
results_webhook_callback_urlspecified in task request) \n
Request method : POST
\nRequest body
\nRequest body Data Type : Object (JSON)
\nresults Object
results.audio Object
results.transcript Object
results.transcript.segments[i] Object
results.transcript.segments[i].words[j] Object
Sample webhook request body
\n{\n \"id\": \"735818ea-0f50-4339-8cfd-66a24ac2338d\",\n \"original_call_id\": \"51755978\",\n \"audio_id\": \"20d3820d-6ae8-48ab-b35e-bca5bc79ee2a\",\n \"status\": \"success\",\n \"payload\": {},\n \"meta\": {\n \"thread_id\": \"8954264\",\n \"crm_ticket_id\": \"crm_123456\",\n \"generate_tags_with_summary\": true\n },\n \"results\": {\n \"audio\": {\n \"duration\": 64260\n },\n \"transcript\": {\n \"text\": \"Bonjour, c'est André de Diabolo Telecom, comment je peux vous aider ? Bonjour, j'ai un problème avec ma box Internet, ça ne fonctionne plus depuis ce matin, pourriez-vous m'aider ? Oui, je suis désolé pour vous monsieur, pour pouvoir procéder à l'analyse, il me faudrait vos identifiants clients, pourriez-vous me les préciser ? Oui, mes identifiants clients c'est 52 86 22-3F, non Merci, un instant, j'accède bien à votre dossier, je crée le ticket auprès de l'équipe technique pour résolution dans l'immédiat...\",\n \"diarized_text\": \"Agent: Bonjour, c'est André de Diabolo Telecom, comment je peux vous aider ?\\n\\nClient: Bonjour, j'ai un problème avec ma box Internet, ça ne fonctionne plus depuis ce matin, pourriez-vous m'aider ?\\n\\nAgent: Oui, je suis désolé pour vous monsieur, pour pouvoir procéder à l'analyse, il me faudrait vos identifiants clients, pourriez-vous me les préciser ?\\n\\nClient: Oui, mes identifiants clients c'est 52 86 22-3F, non\\n\\nAgent: Merci, un instant, j'accède bien à votre dossier, je crée le ticket auprès de l'équipe technique pour résolution dans l'immédiat...\",\n \"segments\": [\n {\n \"id\": \"4413ba41-3c85-410c-bc1c-200974bad26d\",\n \"text\": \"Oui, mes identifiants clients c'est 52 86 22-3F, non\",\n \"start\": 30170,\n \"end\": 42080,\n \"duration\": 11910,\n \"speaker\": \"first\",\n \"words\": [\n {\n \"id\": \"0ec8b928-ebb1-4907-997f-7fb2a8f0d97a\",\n \"text\": \" Oui,\",\n \"start\": 30170,\n \"end\": 30530,\n \"duration\": 360,\n \"probability\": 0.95,\n \"speaker\": \"first\",\n \"segment_id\": \"4413ba41-3c85-410c-bc1c-200974bad26d\"\n },\n {...},\n {...},\n {...}\n ],\n \"start_end_timestamps\": \"00:30-00:42\"\n },\n {...},\n {...},\n {...}\n ]\n },\n \"ai-insights\": {\n \"step-by-step-summary\": [\n {\n \"id\": \"0a7cd97a-f353-4794-a06b-b184c79657e8\",\n \"text\": \"The client is experiencing an issue with their Diabolo Telecom Internet box, which has been non-functional since morning. They requested assistance from the agent to resolve the issue.\\\\n-The agent empathized with the client and requested client credentials, which they provided as: 52 86 22-3F. Upon reviewing the account, the agent informed the client that a ticket had been created and escalated to the technical team for an immediate resolution.\\\\n-The client confirmed that they did not require further assistance. The agent concluded by emphasizing their commitment to resolving the client's issue. The call ended with the client expressing gratitude for the agent's assistance.\",\n \"object\": [\n \"The client is experiencing an issue with their Diabolo Telecom Internet box, which has been non-functional since morning. They requested assistance from the agent to resolve the issue.\",\n \"The agent empathized with the client and requested client credentials, which they provided as: 52 86 22-3F. Upon reviewing the account, the agent informed the client that a ticket had been created and escalated to the technical team for an immediate resolution.\",\n \"The client confirmed that they did not require further assistance. The agent concluded by emphasizing their commitment to resolving the client's issue. The call ended with the client expressing gratitude for the agent's assistance.\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"call-reason\": [\n {\n \"id\": \"33b2549c-1635-473e-bf23-f4bebf0573ba\",\n \"text\": null,\n \"object\": {\n \"why\": \"The client is contacting Diabolo Telecom because the Internet box is not functioning as expected, having stopped working since the morning.\",\n \"needs\": \"Client requires immediate resolution for the non-functioning Internet box.\",\n \"request\": \"Client requests assistance with their Internet box.\"\n },\n \"type\": \"call-reason\"\n }\n ],\n \"title\": [\n {\n \"id\": \"4079f7e0-28de-4305-af74-69013ef51ee2\",\n \"text\": \"Client: Diabolo Telecom Internet Box Non-Functional\",\n \"object\": null,\n \"type\": \"title\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"8859c1c6-7d6e-42af-a610-c705670119fb\",\n \"text\": \"A client contacted the Diabolo Telecom support team due to a non-functional Internet box, experiencing the issue since morning. The agent obtained the client's credentials (52 86 22-3F) to review their account. The agent then informed the client that they created and escalated a ticket to the technical team, aiming for an immediate resolution. During the call, the client clarified they did not require additional assistance, and the agent reassured them of their ongoing commitment to resolving the issue. The call concluded with the client appreciating the agent's assistance.\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ]\n },\n \"tags\": [\n \"client_satisfaction\",\n \"home_network\",\n \"internet_service_provider\",\n \"technical_support\"\n ]\n }\n}\n\nTranscribe phone calls between your clients and your agents, as dual channel audio (stereo audio), and have the resulting transcript in the language of your choice
\n\n\n","urlObject":{"protocol":"https","path":["api","job","tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"8432cb97-c796-4cd4-a108-3e72bfd08b7e","name":"Transcribe stereo phone call","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"text"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"text"},{"key":"configuration[asr][lang]","value":"fr","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"job_id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\r\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360?expires=1710334592&task=transcription&signature=3b31573b11aab274add6a5adc446fa74af7c879a32b07b81272e68d282c1bff4\",\r\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\"\r\n}"}],"_postman_id":"68a42fc1-9c1e-4d81-9728-25113a5cc5a3"},{"name":"Transcribe mono phone cal","id":"87687927-34a4-4f22-ab6a-1940ee909c7c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"text"},{"key":"diarize_audio","value":"1","type":"text","uuid":"e8eca6db-c076-4713-930c-0aca9937ea51"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"text"},{"key":"configuration[asr][lang]","value":"en","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks","description":"Transcribe phone calls between your clients and your agents, as mono channel audio (mono audio), and have the resulting transcript in the language of your choice.
\n\n\n","urlObject":{"protocol":"https","path":["api","job","tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"08e40aa8-3534-480f-8e91-8e297f79c49c","name":"Transcribe stereo phone call","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"text"},{"key":"file","type":"file","value":null},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Inbound call for customer service","type":"text"},{"key":"configuration[asr][lang]","value":"fr","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"job_id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\r\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360?expires=1710334592&task=transcription&signature=3b31573b11aab274add6a5adc446fa74af7c879a32b07b81272e68d282c1bff4\",\r\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\"\r\n}"}],"_postman_id":"87687927-34a4-4f22-ab6a-1940ee909c7c"},{"name":"Transcribe single speaker voicemail","id":"07577887-8c23-485c-8160-e8b1c1282775","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"text"},{"key":"file","type":"file","value":null},{"key":"voicemail","value":"1","type":"text"},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Voicemail left by a contact to customer service ","type":"text"},{"key":"configuration[asr][lang]","value":"en","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks","description":"Transcribe your clients voicemails, as single channel audio (mono audio), and have the resulting transcript in the language of your choice
\n\n\n","urlObject":{"protocol":"https","path":["api","job","tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"2229a88c-f7ba-491f-ba9d-a7a7000361e2","name":"Transcribe single speaker voicemail","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"formdata","formdata":[{"key":"task","value":"transcription","type":"text"},{"key":"file","type":"file","value":null},{"key":"voicemail","value":"1","type":"text"},{"key":"configuration[company_name]","value":"Company A","type":"text"},{"key":"configuration[vocabulary]","value":"Company sector, products names, industry","type":"text"},{"key":"configuration[asr][prompt]","value":"Voicemail left by a contact to customer service ","type":"text"},{"key":"configuration[asr][lang]","value":"fr","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/job/tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"job_id\": \"832279bb-2d1f-4e78-882a-65fbed723264\",\r\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/832279bb-2d1f-4e78-882a-65fbed723264?expires=1710341040&task=transcription&signature=0cc414fec4a160110e6d074fa03e4f9b6da4a21fe43fe011e8a9a16371d468e3\",\r\n \"audio_id\": \"501aa5ad-cb18-4e5a-8003-a1e59af1fa05\"\r\n}"}],"_postman_id":"07577887-8c23-485c-8160-e8b1c1282775"},{"name":"Get transcription status/result","id":"47e06151-24d7-4d70-8e5c-ce88b3b7696a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/","description":"Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"8997f602-aa9f-4e84-9b50-db9b684ef0b6","name":"Get transcription status/result (stereo phone call)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/489f29e6-91a2-4043-b1d6-2e7c769ec360"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"489f29e6-91a2-4043-b1d6-2e7c769ec360\",\r\n \"audio_id\": \"18d2c2ca-ebb6-455e-9926-5ba42bc8f9a2\",\r\n \"status\": \"transcript-available\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui bonjour, vous êtes en communicateur avec André pour Diabolo Telecom, comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations monsieur Dupont, je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne Internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au 00 00 00. Merci beaucoup. Merci, au revoir. revoir merci\",\r\n \"diarized_text\": \"Agent: Oui bonjour, vous êtes en communicateur avec André pour Diabolo Telecom, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations monsieur Dupont, je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne Internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"040a0513-25f2-4c40-b033-bb1a970b1245\",\r\n \"text\": \" mais\",\r\n \"start\": 67440,\r\n \"end\": 68160,\r\n \"duration\": 720,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\r\n },\r\n {\r\n \"id\": \"108d9313-4cc2-41a3-bb28-7168799a3562\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\r\n },\r\n {\r\n \"id\": \"12e11052-532e-4328-b4c4-2c2ef498c4d6\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"41371b2d-232d-4027-9725-5bd714cccf0c\"\r\n 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Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"06172a8b-fe6b-4caa-a788-f61526be96df\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\r\n },\r\n {\r\n \"id\": \"1438fae1-63a4-416b-95f6-bc93e943c062\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153390,\r\n \"end\": 153690,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\r\n },\r\n {\r\n \"id\": \"86aece8c-7373-4188-91fe-c21472343e87\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152230,\r\n \"duration\": 920,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\r\n },\r\n {\r\n \"id\": \"ae1c3cb7-1aee-4efb-be7c-66f5d6b1f1ca\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\r\n },\r\n {\r\n \"id\": \"e26ac226-b6d1-4f09-a768-48e322a9e0e0\",\r\n \"text\": \" Merci\",\r\n \"start\": 152830,\r\n \"end\": 153390,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"71f422a9-97cf-407a-af8e-6afd0c1dc714\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:27-02:33\"\r\n },\r\n {\r\n \"id\": \"72608ac3-4c56-4088-b015-5979eb440b72\",\r\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes monsieur, je vais faire de mon mieux pour vous aider. 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},\r\n {\r\n \"id\": \"d19f2de8-c1bc-42ab-a98c-0659de41db0a\",\r\n \"text\": \" désolé\",\r\n \"start\": 23090,\r\n \"end\": 23430,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"72608ac3-4c56-4088-b015-5979eb440b72\"\r\n },\r\n {\r\n \"id\": \"d29b1b00-77ab-422e-b2b8-5ac2c358aac4\",\r\n \"text\": \" vous\",\r\n \"start\": 26530,\r\n \"end\": 26650,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"72608ac3-4c56-4088-b015-5979eb440b72\"\r\n },\r\n {\r\n \"id\": \"e9ae510f-1e73-49a1-97ee-a8e19d321da3\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 27890,\r\n \"end\": 28270,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"72608ac3-4c56-4088-b015-5979eb440b72\"\r\n },\r\n {\r\n \"id\": \"ec7ee16c-0b2f-4368-800e-0a56d2fb76e4\",\r\n \"text\": \" suis\",\r\n \"start\": 22970,\r\n \"end\": 23090,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"72608ac3-4c56-4088-b015-5979eb440b72\"\r\n },\r\n {\r\n \"id\": \"f187cf6b-9fa7-49e1-b60d-b26b564cbe28\",\r\n \"text\": \" ?\",\r\n \"start\": 31510,\r\n \"end\": 31950,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"72608ac3-4c56-4088-b015-5979eb440b72\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:22-00:31\"\r\n },\r\n {\r\n \"id\": \"73320c70-56ce-4161-872b-205ae39a7714\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 1880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"09698fcc-37bf-4211-82f3-097e333717a8\",\r\n \"text\": \" Oui,\",\r\n \"start\": 129680,\r\n \"end\": 130240,\r\n \"duration\": 560,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"73320c70-56ce-4161-872b-205ae39a7714\"\r\n },\r\n {\r\n \"id\": \"3b9a0f5d-72ec-4907-b45c-a9ea690a1dcb\",\r\n \"text\": \" merci\",\r\n \"start\": 130380,\r\n \"end\": 131200,\r\n \"duration\": 820,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"73320c70-56ce-4161-872b-205ae39a7714\"\r\n },\r\n {\r\n \"id\": \"48f2bc23-f9f7-4958-afff-f819a98db659\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 131200,\r\n \"end\": 131560,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"73320c70-56ce-4161-872b-205ae39a7714\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:09-02:11\"\r\n },\r\n {\r\n \"id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"115b8d56-f63a-409d-bcaf-ebb3d8b1f388\",\r\n \"text\": \" un\",\r\n \"start\": 96080,\r\n \"end\": 96300,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"11cef103-1053-4081-a3bd-bbeb9ac0f382\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"172c0f82-e437-4dcf-8e7a-5d12c95c6eef\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"18c6635c-9973-4eab-a4e0-a6017874de4a\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"19d24bdf-7c5e-4eac-92d5-85cf6109db11\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"1d8f0629-5093-4b74-9ffc-cccab65fac01\",\r\n \"text\": \" Il\",\r\n \"start\": 85900,\r\n \"end\": 86040,\r\n \"duration\": 140,\r\n \"probability\": 0.8,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"2080d259-91cb-4707-b638-1726c24f3364\",\r\n \"text\": \" la\",\r\n \"start\": 95080,\r\n \"end\": 95200,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"23434a54-b288-415c-93a1-5f1745369d91\",\r\n \"text\": \" problème\",\r\n \"start\": 90620,\r\n \"end\": 90820,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"244afe3e-4a77-44c1-b825-f46f792ec126\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"282fdd31-591e-43e8-9037-c6cc4e11e3db\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": 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\"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"461be3dc-1d5b-4ecd-a25b-b887e82cafd7\",\r\n \"text\": \" Je\",\r\n \"start\": 95500,\r\n \"end\": 95640,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"49dd6685-bfc4-4e3b-9216-ee521333f793\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"4c7fd925-8d3d-4306-bce6-dbe0b0e43c6c\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97360,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"4dce2ec5-c913-45ab-84ec-c134cbd2de51\",\r\n \"text\": \" équipes\",\r\n 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},\r\n {\r\n \"id\": \"5de5328b-b039-4ecd-9faf-9e1cfa90ed9f\",\r\n \"text\": \" pour\",\r\n \"start\": 85320,\r\n \"end\": 85440,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"5ec5e2fd-e303-4a0c-9422-aafb675513e3\",\r\n \"text\": \" essayer\",\r\n \"start\": 94220,\r\n \"end\": 94420,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"5fa8f0b4-b54c-4946-b351-5d334620b617\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"62e447d0-8c77-4b4f-96b4-c2cf297c428e\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 83160,\r\n \"end\": 83700,\r\n \"duration\": 540,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"64c0b762-bde7-4f16-9712-8b93a9f26ea8\",\r\n \"text\": \" a\",\r\n \"start\": 86840,\r\n \"end\": 86860,\r\n \"duration\": 20,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"71f88f34-118f-4f1e-b5e2-0d776c6a2d3a\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"72da1007-380f-4174-aacd-360f2ca30353\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"77d6af2e-8c86-40ed-8b61-effc8ca78743\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"796fb6f3-98ef-409e-b82e-50282b94bd67\",\r\n \"text\": \" un\",\r\n \"start\": 89500,\r\n \"end\": 89600,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"7c74b13f-264c-429c-bb3d-fa43204e0394\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"7cdcaf7f-61de-41b1-a94e-71620a4da467\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"8b4b19ef-9331-4734-9187-3bb727cf90de\",\r\n \"text\": \" donner\",\r\n \"start\": 95820,\r\n \"end\": 96080,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"8dc594fe-32f5-4616-9fa6-3243b190efe3\",\r\n \"text\": \" l'attente.\",\r\n \"start\": 85440,\r\n \"end\": 85760,\r\n \"duration\": 320,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"8fb41a79-ffb6-4bfd-896d-063101ce5b30\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"94970dcb-5b45-4703-a2a5-54d74b7d85a5\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"9a973ce6-9769-4fb0-86a8-1ff6087ed43f\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"a8297e6b-e286-4b30-a30a-0ac63e5fce81\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"a8765c03-e41f-4730-9b62-83235dfc1e8d\",\r\n \"text\": \" Pendant\",\r\n \"start\": 92420,\r\n \"end\": 92780,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"a881ab88-f2d1-494c-a132-00d97bc8b4a8\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"be30fa42-23bd-4e21-96b8-b6666e77e40e\",\r\n \"text\": \" à\",\r\n \"start\": 90820,\r\n \"end\": 90960,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"c3c0a492-30c7-436b-b1ac-03092a1bef0e\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"c3dd59b4-870d-4c34-bb48-7c9f2c9ed706\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"c499c6d8-9303-4582-8a59-569d6a6ab31c\",\r\n \"text\": \" y\",\r\n \"start\": 86800,\r\n \"end\": 86840,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"c68200ba-6735-4c15-877b-ddb0e31fe008\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"c7f281da-774a-4f57-8c8d-c2daba4acbf2\",\r\n \"text\": \" dans\",\r\n \"start\": 98660,\r\n \"end\": 98840,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"cf16af27-9e73-4011-9d76-8c3494225f0d\",\r\n \"text\": \" à\",\r\n \"start\": 94840,\r\n \"end\": 94940,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"d52964eb-e371-4ed2-b7fe-631c134c1c76\",\r\n \"text\": \" Désolé\",\r\n \"start\": 84960,\r\n \"end\": 85320,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"d68a7625-7267-45e3-a429-730b019556fe\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"e0b14395-8b41-4582-9bff-944c781a3810\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"e83eb851-d8b8-41cf-9716-7294fb4d3df3\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"ed6f7fea-8e81-4c6a-bcac-430da52f3a92\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"f37000ff-7e06-4078-b50a-43986713a4c6\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8a615c46-06d6-4adc-9a8a-1347d085131f\"\r\n },\r\n {\r\n \"id\": \"f92c2dc3-ebbb-4bd3-ab47-3f9da32f52d5\",\r\n \"text\": \" vais\",\r\n \"start\": 95640,\r\n \"end\": 95720,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. d'accord merci beaucoup de rien monsieur Dupont n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolos Télécom passez une excellente journée au\",\r\n \"start\": 132420,\r\n \"end\": 164840,\r\n \"duration\": 32420,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00055e68-e165-4fcf-9d0c-475b6fca0de6\",\r\n \"text\": \" de\",\r\n \"start\": 138300,\r\n \"end\": 138420,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"01eeb89b-d08b-4f11-a0f8-56b76a75c653\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 133640,\r\n \"end\": 134100,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"02fdbf6a-9099-4192-8017-bbbfdf4222db\",\r\n 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\"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"425fde05-e086-439d-852c-0dd3b221b896\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"45faa462-4c72-4e0b-b7af-6293b5a6e4fd\",\r\n \"text\": \" besoin\",\r\n \"start\": 159000,\r\n \"end\": 159220,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"49a441f2-1078-4f9d-a3f5-431778054759\",\r\n \"text\": \" numéro\",\r\n \"start\": 134460,\r\n \"end\": 134680,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"4b64b34c-383a-4c47-8e5a-eb9723ee7a76\",\r\n \"text\": \" contacter\",\r\n 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\"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"c3ad072f-84db-49b6-b129-bb96f3ed0785\",\r\n \"text\": \" data\",\r\n \"start\": 136560,\r\n \"end\": 136840,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"c71ddaf8-8c5e-4c52-bdad-402e2a0d1982\",\r\n \"text\": \" excellente\",\r\n \"start\": 163480,\r\n \"end\": 163800,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"d939f0ca-b3d9-48fc-bb3a-7ada93174722\",\r\n \"text\": \" supplémentaires\",\r\n \"start\": 139220,\r\n \"end\": 139880,\r\n \"duration\": 660,\r\n \"probability\": 0.85,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"d962c4d3-4e9e-438b-bf65-6e420b9aa1fd\",\r\n \"text\": \" n'hésitez\",\r\n \"start\": 157020,\r\n \"end\": 157780,\r\n \"duration\": 760,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"dacaa99f-ce9e-4a72-bfed-e3fc72c9a1e0\",\r\n \"text\": \" merci\",\r\n \"start\": 155160,\r\n \"end\": 155640,\r\n \"duration\": 480,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"de335129-4fff-4777-abf8-25f1d6914d2a\",\r\n \"text\": \" beaucoup\",\r\n \"start\": 155640,\r\n \"end\": 156000,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"df4fa71e-23d4-4ad5-8b70-fe14342fe08e\",\r\n \"text\": \" d'accord\",\r\n \"start\": 140240,\r\n \"end\": 155160,\r\n \"duration\": 14920,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"e393703f-582c-40d3-9078-ee0fdc3fec9f\",\r\n \"text\": \" 200\",\r\n \"start\": 137360,\r\n \"end\": 137740,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"e88ce7ac-23f1-475d-82d1-ff92f9c6ffc8\",\r\n \"text\": \" du\",\r\n \"start\": 160760,\r\n \"end\": 160860,\r\n \"duration\": 100,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"efb973ba-d85c-4aac-9c90-98ac3c330724\",\r\n \"text\": \" c'était\",\r\n \"start\": 160100,\r\n \"end\": 160480,\r\n \"duration\": 380,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n },\r\n {\r\n \"id\": \"f2ecd93b-6ab9-4ef3-a228-ec50d2b26393\",\r\n \"text\": \" monsieur\",\r\n \"start\": 156420,\r\n \"end\": 156680,\r\n \"duration\": 260,\r\n \"probability\": 0.88,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b9e65d63-9218-4a4a-8261-d70873c3086d\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:12-02:44\"\r\n },\r\n {\r\n \"id\": \"d5f906ff-8516-4e12-82d8-3848b3e0e6d2\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c7ad993-7755-44e3-856a-dc5f6e737bf3\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5f906ff-8516-4e12-82d8-3848b3e0e6d2\"\r\n },\r\n {\r\n \"id\": \"11dfff71-fed0-4304-bcbe-933391af57cb\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5f906ff-8516-4e12-82d8-3848b3e0e6d2\"\r\n },\r\n {\r\n \"id\": \"1fd7766e-e5d1-4881-a3a6-2cacb4f0a836\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5f906ff-8516-4e12-82d8-3848b3e0e6d2\"\r\n },\r\n {\r\n \"id\": 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne Internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"05a58ce4-180f-4084-970e-4a11f7fc6fbe\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 111130,\r\n \"end\": 111370,\r\n \"duration\": 240,\r\n \"probability\": 0.45,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"eeabe53d-b217-4a17-85ef-6ac77182e759\"\r\n },\r\n {\r\n \"id\": \"120843a7-b92e-4d1b-abad-6e901e2b1cfd\",\r\n \"text\": \" pour\",\r\n \"start\": 118090,\r\n \"end\": 118230,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"eeabe53d-b217-4a17-85ef-6ac77182e759\"\r\n },\r\n {\r\n \"id\": \"1418d40d-3774-4796-bcfb-3bcf0b5921c2\",\r\n \"text\": \" pendant\",\r\n \"start\": 124850,\r\n \"end\": 124990,\r\n \"duration\": 140,\r\n 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En fait, j'essaie de joindre votre service client parce que depuis ce matin, j'ai un problème avec ma box internet. Je n'arrive pas à me connecter à internet. Je suis client chez vous et là, je suis obligé d'utiliser la 4G pour me connecter. C'est la troisième fois que ça m'arrive ce mois-ci. Je trouve ça inacceptable. table. J'ai beau essayer de redémarrer la box plusieurs fois, ce n'a pas résolu le problème. C'est pour cela que je vous appelle afin de solutionner le problème. Donc si vous recevez mon message vocal, n'hésitez pas à me rappeler et sinon de mon côté aussi, je vais rappeler ultérieurement. Merci, au revoir.\",\r\n \"diarized_text\": \"Client: Poulpe Assurance Bonjour, c'est Alain Dupont à l'appareil. En fait, j'essaie de joindre votre service client parce que depuis ce matin, j'ai un problème avec ma box internet. Je n'arrive pas à me connecter à internet. Je suis client chez vous et là, je suis obligé d'utiliser la 4G pour me connecter. C'est la troisième fois que ça m'arrive ce mois-ci. Je trouve ça inacceptable. table. J'ai beau essayer de redémarrer la box plusieurs fois, ce n'a pas résolu le problème. C'est pour cela que je vous appelle afin de solutionner le problème. Donc si vous recevez mon message vocal, n'hésitez pas à me rappeler et sinon de mon côté aussi, je vais rappeler ultérieurement. Merci, au revoir.\",\r\n \"segments\": [\r\n {\r\n \"id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\",\r\n \"text\": \"Poulpe Assurance Bonjour, c'est Alain Dupont à l'appareil. En fait, j'essaie de joindre votre service client parce que depuis ce matin, j'ai un problème avec ma box internet. Je n'arrive pas à me connecter à internet. Je suis client chez vous et là, je suis obligé d'utiliser la 4G pour me connecter. C'est la troisième fois que ça m'arrive ce mois-ci. Je trouve ça inacceptable. table. J'ai beau essayer de redémarrer la box plusieurs fois, ce n'a pas résolu le problème. C'est pour cela que je vous appelle afin de solutionner le problème. Donc si vous recevez mon message vocal, n'hésitez pas à me rappeler et sinon de mon côté aussi, je vais rappeler ultérieurement. 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\"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"e5ba047c-116a-456d-b662-15244433c522\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 15000,\r\n \"end\": 15220,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"e5d8e252-f071-4830-bfc0-73b6c45a600a\",\r\n \"text\": \" ça\",\r\n \"start\": 25380,\r\n \"end\": 25500,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"e8691c8e-c768-462f-b265-bd1c1c89422a\",\r\n \"text\": \" n'a\",\r\n \"start\": 34740,\r\n \"end\": 34980,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"e8861213-a907-46da-9764-58021d25dfd9\",\r\n \"text\": \" rappeler\",\r\n \"start\": 48100,\r\n \"end\": 48520,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"e97a0707-3477-471b-8fd7-06e83caa6d72\",\r\n \"text\": \" box\",\r\n \"start\": 12560,\r\n \"end\": 12780,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"ea5e75f3-2a94-4d44-9798-f622f2431c36\",\r\n \"text\": \" 4G\",\r\n \"start\": 21420,\r\n \"end\": 22840,\r\n \"duration\": 1420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"f622d4f5-00ca-486f-a26c-eea939beb55e\",\r\n \"text\": \" Bonjour,\",\r\n \"start\": 1900,\r\n \"end\": 1900,\r\n \"duration\": 0,\r\n \"probability\": 0,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"f6e730d5-6b4d-473b-b82f-275c02d07eb4\",\r\n \"text\": \" Je\",\r\n \"start\": 16600,\r\n \"end\": 17080,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"f855e317-4f64-403a-a81b-f37b445b8cea\",\r\n \"text\": \" côté\",\r\n \"start\": 49780,\r\n \"end\": 50080,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"f8607f66-fa43-4cd7-a1cf-c512b3f42cb2\",\r\n \"text\": \" au\",\r\n \"start\": 53420,\r\n \"end\": 53980,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"fa076a72-ff9a-4af9-b0c0-11def8e82396\",\r\n \"text\": \" vocal,\",\r\n \"start\": 46400,\r\n \"end\": 46740,\r\n \"duration\": 340,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n },\r\n {\r\n \"id\": \"fe7a9974-be8d-4d52-9d09-dc3d3613b0ee\",\r\n \"text\": \" d'utiliser\",\r\n \"start\": 20380,\r\n \"end\": 21220,\r\n \"duration\": 840,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4a5f0922-91b3-4244-b1e1-f91f42c06151\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:01-00:54\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"47e06151-24d7-4d70-8e5c-ce88b3b7696a"}],"id":"c7bb2273-9768-446c-91b2-d25620ee5521","description":"Our multilingual transcription model will provide you with precise timestamped transcription with :
\nText : Raw textual transcription
\nDiarized text : Transcription including Agent/Client \"chat\" lines
\nDetailed segments : Objects including plain text, speaker identification, start/end timestamps, duration, words (objects including same attributes as segments) for fine-grained transcript usage
\nWebHook callback reception on successful reason for contact detection
\nDetect the main reason for contact of your customer requests, from an input set of reasons, from previously transcribed audio, and receive a webhook callback (POST request) on successful reason for contact detection, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful reason for contact detection, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"52a98e30-9127-4d76-9c85-e47ba43a93f5","name":"Get reason for contact detection status/result (Object input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/9aae2d35-758a-4df3-aafa-169ba8627fd4"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"9aae2d35-758a-4df3-aafa-169ba8627fd4\",\r\n \"audio_id\": \"a1fa1e1b-5446-4c6f-99a7-dbe64019bb87\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 333461\r\n },\r\n \"transcript\": {\r\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\r\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. Bonne journée à vous aussi.\\n\\nAgent: Merci, au revoir.\",\r\n \"segments\": [\r\n {\r\n \"id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\",\r\n \"text\": \"D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? 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\"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d224bd4b-24a2-49ff-a421-14dfa862d554\",\r\n \"text\": \" J'ai\",\r\n \"start\": 113580,\r\n \"end\": 114220,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d5a03779-8484-4bf3-9257-20a3878b0d30\",\r\n \"text\": \" avons\",\r\n \"start\": 107660,\r\n \"end\": 107960,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d75a802a-bb72-49ab-8506-8ee4f315e36d\",\r\n \"text\": \" signé.\",\r\n \"start\": 115660,\r\n \"end\": 116000,\r\n \"duration\": 340,\r\n \"probability\": 0.87,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"e48ad4b1-d539-43de-b61c-d4dacb4e5e99\",\r\n \"text\": \" conducteur\",\r\n \"start\": 110480,\r\n \"end\": 111380,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"ee57c636-e2c0-4917-a6d0-dc97dab8061a\",\r\n \"text\": \" faute\",\r\n \"start\": 112040,\r\n \"end\": 112420,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"f372faa6-aa4f-4bba-8511-6572146496a5\",\r\n \"text\": \" Oui,\",\r\n \"start\": 106460,\r\n \"end\": 107000,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:46-01:56\"\r\n },\r\n {\r\n \"id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\",\r\n \"text\": \"Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\r\n \"start\": 235160,\r\n \"end\": 246600,\r\n \"duration\": 11440,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00cc3fc3-a058-4a83-b20f-ed24158e3c76\",\r\n \"text\": \" d'abord\",\r\n \"start\": 238560,\r\n \"end\": 238740,\r\n \"duration\": 180,\r\n \"probability\": 0.71,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"0806177d-6281-4b9d-ba1f-8feea90787f5\",\r\n \"text\": \" vous\",\r\n \"start\": 246060,\r\n \"end\": 246120,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"0920e69b-714a-4f17-b81e-10b945cc12b8\",\r\n \"text\": \" vienne\",\r\n \"start\": 241620,\r\n \"end\": 241820,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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},\r\n {\r\n \"id\": \"8385dd5e-0ea8-4625-8f72-5e4e847757e5\",\r\n \"text\": \" de\",\r\n \"start\": 235360,\r\n \"end\": 235420,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"83c58c0e-1d7b-43e9-a916-1811d0f12871\",\r\n \"text\": \" contacter\",\r\n \"start\": 238740,\r\n \"end\": 239180,\r\n \"duration\": 440,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"8458d6f7-12d5-4062-889f-771f8128d6a4\",\r\n \"text\": \" voiture.\",\r\n \"start\": 242460,\r\n \"end\": 242800,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"915a0f72-a124-4ad4-b212-dacabbe6fb53\",\r\n \"text\": \" que\",\r\n \"start\": 243540,\r\n \"end\": 243600,\r\n \"duration\": 60,\r\n 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\"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"c5dfc087-de75-44d2-bca1-6cc2bd8fea0b\",\r\n \"text\": \" souci,\",\r\n \"start\": 235420,\r\n \"end\": 235780,\r\n \"duration\": 360,\r\n \"probability\": 0.81,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"d2030057-efc7-42b0-9d91-ef539dda32c6\",\r\n \"text\": \" se\",\r\n \"start\": 245140,\r\n \"end\": 245260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"d4c82370-32c0-4230-9dee-bb9efa4245de\",\r\n \"text\": \" voiture,\",\r\n \"start\": 245580,\r\n \"end\": 245800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"e3dcb282-839a-44d5-9d7b-684ed21a6c16\",\r\n \"text\": \" 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Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\",\r\n \"start\": 30180,\r\n \"end\": 41100,\r\n \"duration\": 10920,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0da7479d-f185-4a5e-a08d-8ea9d6c684eb\",\r\n \"text\": \" est\",\r\n \"start\": 35720,\r\n \"end\": 36220,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n {\r\n \"id\": \"136f0856-e287-40c1-9cd6-a3848b181014\",\r\n \"text\": \" 14\",\r\n \"start\": 36400,\r\n \"end\": 37280,\r\n \"duration\": 880,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n {\r\n \"id\": \"20c12230-e027-42a4-934b-8168a33a89c6\",\r\n \"text\": \" mon\",\r\n \"start\": 34540,\r\n \"end\": 34740,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n 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Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\",\r\n \"start\": 68120,\r\n \"end\": 81000,\r\n \"duration\": 12880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0b0b3a5f-a35e-4f78-a055-9e15328ee021\",\r\n \"text\": \" pour\",\r\n \"start\": 71660,\r\n \"end\": 71940,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": \"0c4b8161-cf06-4c6c-8863-cd9bbce305fc\",\r\n \"text\": \" voiture\",\r\n \"start\": 79300,\r\n \"end\": 79660,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": \"130a2c0f-83de-4dce-ac5c-3881638451a7\",\r\n \"text\": \" m'a\",\r\n \"start\": 76760,\r\n \"end\": 77040,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": 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Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\",\r\n \"start\": 133810,\r\n \"end\": 157670,\r\n \"duration\": 23860,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04ad62a9-6577-4e51-9a67-071fa49766cc\",\r\n \"text\": \" transmettre\",\r\n \"start\": 155130,\r\n \"end\": 155610,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"4049dfa6-934f-4310-9e9b-a4176eb6269b\"\r\n },\r\n {\r\n \"id\": \"0706baf0-ea9f-4cde-9274-f9071c6d6df1\",\r\n \"text\": \" fois\",\r\n \"start\": 150870,\r\n \"end\": 151030,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"4049dfa6-934f-4310-9e9b-a4176eb6269b\"\r\n },\r\n {\r\n \"id\": \"07787a51-953d-433f-a63a-ba0dff245d46\",\r\n \"text\": \" Je\",\r\n \"start\": 153930,\r\n \"end\": 154450,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\",\r\n \"start\": 219450,\r\n \"end\": 227790,\r\n \"duration\": 8340,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0a129dd3-d387-4fce-9397-f9dd1595c2ba\",\r\n \"text\": \" d'un\",\r\n \"start\": 222610,\r\n \"end\": 222790,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": \"0bcddbad-b830-48cb-a420-39ae82a8661c\",\r\n \"text\": \" que\",\r\n \"start\": 226470,\r\n \"end\": 226570,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": \"0d2de4fa-e7f5-4eec-9c53-c92a9c1d16c0\",\r\n \"text\": \" bien.\",\r\n \"start\": 220090,\r\n \"end\": 220290,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": 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vois\",\r\n \"start\": 220910,\r\n \"end\": 221150,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": \"5a061067-87a2-4720-bb55-b2e16e3a0433\",\r\n \"text\": \" d'assistance\",\r\n \"start\": 222970,\r\n \"end\": 223510,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": \"6cc804de-a1a3-4733-86eb-3990c5f20558\",\r\n \"text\": \" que\",\r\n \"start\": 221870,\r\n \"end\": 222030,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"44833083-4aa7-4429-90f7-03e4be032c6f\"\r\n },\r\n {\r\n \"id\": \"75564ba6-7554-4bf8-8be9-03cfff9836d9\",\r\n \"text\": \" très\",\r\n \"start\": 219950,\r\n \"end\": 220090,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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venue taper sur le côté passager.\",\r\n \"start\": 88140,\r\n \"end\": 93740,\r\n \"duration\": 5600,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0617772c-dbd1-4c5c-b3f4-bc3890b442fe\",\r\n \"text\": \" le\",\r\n \"start\": 92840,\r\n \"end\": 93000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"06cde95a-93a9-41f7-b66b-e16204ef05a8\",\r\n \"text\": \" sur\",\r\n \"start\": 92520,\r\n \"end\": 92840,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"177595f9-da6c-41f4-9381-5a500069e626\",\r\n \"text\": \" venue\",\r\n \"start\": 92040,\r\n \"end\": 92220,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"1e05dab8-00e2-437b-8ce4-84ee2ed1eb69\",\r\n \"text\": \" je\",\r\n \"start\": 89760,\r\n \"end\": 89940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"4da5ea77-01ad-4c12-8614-5dcaf4446636\",\r\n \"text\": \" passager.\",\r\n \"start\": 93260,\r\n \"end\": 93740,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"51e67bce-7e9c-401a-929f-e61e1869fa03\",\r\n \"text\": \" que\",\r\n \"start\": 91140,\r\n \"end\": 91300,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"52a08144-1233-4f30-ab08-baf825bf6da1\",\r\n \"text\": \" heureusement,\",\r\n \"start\": 89220,\r\n \"end\": 89760,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"55b90655-6d43-4c14-9771-d56b74a53599\",\r\n \"text\": \" est\",\r\n \"start\": 91780,\r\n \"end\": 92040,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"59299572-afd4-490c-a71a-26a5af49afa5\",\r\n \"text\": \" voiture\",\r\n \"start\": 91440,\r\n \"end\": 91780,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"673c5614-db11-4616-bdd5-8d553158e160\",\r\n \"text\": \" taper\",\r\n \"start\": 92220,\r\n \"end\": 92520,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4b9e82ff-6a2a-4f91-bce6-be28ec8ea5c8\"\r\n },\r\n {\r\n \"id\": \"82209369-f0f5-4390-9004-1b110b4e6799\",\r\n \"text\": \" vu\",\r\n \"start\": 90380,\r\n 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\",\r\n \"start\": 195180,\r\n \"end\": 212780,\r\n \"duration\": 17600,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"05cc9455-0f75-4c2c-88f4-02c56482f353\",\r\n \"text\": \" votre\",\r\n \"start\": 198800,\r\n \"end\": 199000,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"4e60a743-a088-4bed-a0a5-42d5cc084ac3\"\r\n },\r\n {\r\n \"id\": \"0a5e9a05-5c02-40db-925d-fc96f5937a34\",\r\n \"text\": \" cette\",\r\n \"start\": 196660,\r\n \"end\": 196860,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"4e60a743-a088-4bed-a0a5-42d5cc084ac3\"\r\n },\r\n {\r\n \"id\": \"0cb69785-ee97-413f-a9f4-c59b3494a2a6\",\r\n \"text\": \" Maintenant,\",\r\n \"start\": 207640,\r\n \"end\": 208040,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": 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Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\",\r\n \"start\": 256540,\r\n \"end\": 273840,\r\n \"duration\": 17300,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04704b4b-dde2-4a1a-aac6-bbb9cea3a8b4\",\r\n \"text\": \" avec\",\r\n \"start\": 261899,\r\n \"end\": 262240,\r\n \"duration\": 341,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"0ca58b37-9224-4ff3-8e43-725011e303df\",\r\n \"text\": \" recevrez\",\r\n \"start\": 261079,\r\n \"end\": 261540,\r\n \"duration\": 461,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"0ebf057a-09d2-4e4c-9d06-dde351e612a1\",\r\n \"text\": \" un\",\r\n \"start\": 261540,\r\n \"end\": 261640,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"0f1f25cf-de36-4f10-a0a1-076a96bc9eae\",\r\n \"text\": \" maximum\",\r\n \"start\": 259380,\r\n \"end\": 259740,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"12842f5e-fb57-4ea8-88aa-a72f758d326d\",\r\n \"text\": \" est-il\",\r\n \"start\": 265300,\r\n \"end\": 265760,\r\n \"duration\": 460,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"1e071562-ae92-4824-95ff-a34d4c31d56e\",\r\n \"text\": \" beaucoup,\",\r\n \"start\": 256940,\r\n \"end\": 257180,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"283b653d-8c31-4beb-a212-79409416ee9f\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 257279,\r\n \"end\": 257519,\r\n \"duration\": 240,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"4efee1a4-1a6c-4e05-a3b1-241bbbfe72ee\",\r\n \"text\": \" 0601-02-03-04-05\",\r\n \"start\": 266330,\r\n \"end\": 273420,\r\n \"duration\": 7090,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"52dd8bb7-9e39-475e-b443-0998ae86feec\",\r\n \"text\": \" heures.\",\r\n \"start\": 260200,\r\n \"end\": 260440,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"70a15f9d-78fe-433f-9586-fe49d4b050d2\",\r\n \"text\": \" délai\",\r\n \"start\": 259140,\r\n \"end\": 259380,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"7c1a3a6d-6110-4524-bfcd-121f0191f9b4\",\r\n \"text\": \" et\",\r\n \"start\": 262940,\r\n \"end\": 263200,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"81c32268-57aa-449a-915f-d3b578c6b7ec\",\r\n \"text\": \" ?\",\r\n \"start\": 273420,\r\n \"end\": 273840,\r\n \"duration\": 420,\r\n \"probability\": 0.93,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"8849a14e-a3bb-41c4-bc00-278a3aa115a6\",\r\n \"text\": \" envoyé\",\r\n \"start\": 258440,\r\n \"end\": 258880,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"8b57efef-1dc1-48af-98c9-7ae8c6ebe034\",\r\n \"text\": \" coordonnées\",\r\n \"start\": 262440,\r\n \"end\": 262940,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"8d31ba53-940a-4e9d-a3ae-dddab00e8006\",\r\n \"text\": \" toujours\",\r\n \"start\": 265760,\r\n \"end\": 266020,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"907fd51c-42ed-44b8-9d1b-86fb494817ab\",\r\n \"text\": \" numéro\",\r\n \"start\": 265040,\r\n \"end\": 265300,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"94d7c9bf-0297-4b1c-ba39-550c8b547b9c\",\r\n \"text\": \" un\",\r\n \"start\": 259000,\r\n \"end\": 259140,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"9594e6a0-e8c6-4fa6-86cb-85f284cf6b01\",\r\n \"text\": \" SMS\",\r\n \"start\": 261640,\r\n \"end\": 261899,\r\n \"duration\": 259,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"97f81e9c-a7f6-45fe-a0d6-3672fcbbc3b3\",\r\n \"text\": \" dépanneur\",\r\n \"start\": 257839,\r\n \"end\": 258240,\r\n \"duration\": 401,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"9d2d27f2-906d-4ac3-8fa8-f523e85b09b2\",\r\n \"text\": \" ses\",\r\n \"start\": 262240,\r\n \"end\": 262440,\r\n \"duration\": 200,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"b1bba709-cb89-40cd-97bf-65e8e2acbd2e\",\r\n \"text\": \" Merci\",\r\n \"start\": 256540,\r\n \"end\": 256940,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"c36be06a-5b27-491d-857f-b141ca164bfb\",\r\n \"text\": \" Vous\",\r\n \"start\": 260680,\r\n \"end\": 261079,\r\n \"duration\": 399,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"c656f07f-17f5-43c7-b9b6-1bb1cd7bc489\",\r\n \"text\": \" Votre\",\r\n \"start\": 264780,\r\n \"end\": 265040,\r\n \"duration\": 260,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"d210cd19-79f3-4e9e-8c3e-c547bb269ab7\",\r\n \"text\": \" l'heure\",\r\n \"start\": 263200,\r\n \"end\": 263340,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"da0cfd0a-7d8f-450d-b173-9fa382bbb80a\",\r\n \"text\": \" de\",\r\n \"start\": 259740,\r\n \"end\": 260019,\r\n \"duration\": 279,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"db434e62-9e1d-4096-b348-383f656dc32b\",\r\n \"text\": \" exacte\",\r\n \"start\": 263340,\r\n \"end\": 263760,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"e091ceb4-b56a-4c95-92f9-8eb7ba7adfcd\",\r\n \"text\": \" d'arrivée.\",\r\n \"start\": 263760,\r\n \"end\": 264200,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"e568a539-cc9a-4557-aafe-b715ce118876\",\r\n \"text\": \" le\",\r\n \"start\": 266020,\r\n \"end\": 266320,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"ec516846-e2db-4e64-a2a2-2cf462a62818\",\r\n \"text\": \" deux\",\r\n \"start\": 260019,\r\n \"end\": 260200,\r\n \"duration\": 181,\r\n \"probability\": 0.72,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"efa209a7-85c6-4018-8821-463d0cbd1fd2\",\r\n \"text\": \" sera\",\r\n \"start\": 258240,\r\n \"end\": 258440,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"f05917e2-beb0-4657-b781-789efe59c894\",\r\n \"text\": \" dans\",\r\n \"start\": 258880,\r\n \"end\": 259000,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"f0fdb01a-ab72-4310-bb1c-61ef7f9f2f1c\",\r\n \"text\": \" Un\",\r\n \"start\": 257640,\r\n \"end\": 257839,\r\n \"duration\": 199,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"04:16-04:33\"\r\n },\r\n {\r\n \"id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\",\r\n \"text\": \"Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\",\r\n \"start\": 9390,\r\n \"end\": 16650,\r\n \"duration\": 7260,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"01db7864-6bc7-43cf-a404-4843973d1bf0\",\r\n \"text\": \" et\",\r\n \"start\": 13250,\r\n \"end\": 14030,\r\n \"duration\": 780,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"05a8839a-d11a-466e-a205-33ea1ea9932b\",\r\n \"text\": \" voiture\",\r\n \"start\": 12950,\r\n \"end\": 13250,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"10c1aeb6-a4b0-48a9-9e57-b632b1851d7b\",\r\n \"text\": \" savoir\",\r\n \"start\": 14350,\r\n \"end\": 14690,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"1840b97e-188d-4e94-ba9f-d60905aa6804\",\r\n \"text\": \" je\",\r\n \"start\": 10130,\r\n \"end\": 10690,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"32462527-ac28-49f2-9458-5994417dfb8b\",\r\n \"text\": \" Bonjour,\",\r\n \"start\": 9390,\r\n \"end\": 9910,\r\n \"duration\": 520,\r\n \"probability\": 0.86,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"490d5e98-3b77-41a7-bb2b-bbb6203613a6\",\r\n \"text\": \" de\",\r\n \"start\": 12690,\r\n \"end\": 12950,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"4a64aa4a-50cb-4b4a-82b1-cdcb81e6231b\",\r\n \"text\": \" vais\",\r\n \"start\": 15670,\r\n \"end\": 15810,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"6ba21c28-965a-43a8-927d-5d5b80148c81\",\r\n \"text\": \" d'avoir\",\r\n \"start\": 11950,\r\n \"end\": 12170,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"6c389716-91fb-44d9-b048-d215f4d8c265\",\r\n \"text\": \" indemnisé.\",\r\n \"start\": 15970,\r\n \"end\": 16650,\r\n \"duration\": 680,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"74f90324-5eb2-420a-85f1-0c40ac008a21\",\r\n \"text\": \" accident\",\r\n \"start\": 12410,\r\n \"end\": 12690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"7725a3b8-2a0a-4e81-8f0d-ca74df670f89\",\r\n \"text\": \" si\",\r\n \"start\": 14690,\r\n \"end\": 15550,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"aa8d790f-763c-421d-b6f7-0ba89e7389f0\",\r\n \"text\": \" vous\",\r\n \"start\": 10690,\r\n \"end\": 10850,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"b0e38c70-6da8-4e8d-ac93-50eb65a4fde2\",\r\n \"text\": \" appelle\",\r\n \"start\": 10850,\r\n \"end\": 11130,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"caa9029e-df62-4836-a5cd-59b735f57ed9\",\r\n \"text\": \" je\",\r\n \"start\": 11610,\r\n \"end\": 11730,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"d3e91cac-3823-4981-8b91-6c4fb92a822a\",\r\n \"text\": \" je\",\r\n \"start\": 14030,\r\n \"end\": 14150,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"dae95613-b17d-43a4-bcc0-1a11fd75fc12\",\r\n \"text\": \" viens\",\r\n \"start\": 11730,\r\n \"end\": 11950,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"e2c7c655-1cc8-49ed-8064-24acc1c3595c\",\r\n \"text\": \" parce\",\r\n \"start\": 11130,\r\n \"end\": 11430,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"e7040540-ebee-4bc2-95d1-5e6a6891e605\",\r\n \"text\": \" être\",\r\n \"start\": 15810,\r\n \"end\": 15970,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"f3450fe1-c438-499d-929e-7081588e0815\",\r\n \"text\": \" je\",\r\n \"start\": 15550,\r\n \"end\": 15670,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"f7455a9c-9689-44b7-8636-ce96f69b0d8b\",\r\n \"text\": \" voulais\",\r\n \"start\": 14150,\r\n \"end\": 14350,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"f7ac3f68-b5eb-4782-bb5e-79cd3d82b93f\",\r\n \"text\": \" un\",\r\n \"start\": 12170,\r\n \"end\": 12410,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n },\r\n {\r\n \"id\": \"f930cb6e-55ac-4083-ae11-4eea938fd65f\",\r\n \"text\": \" que\",\r\n \"start\": 11430,\r\n \"end\": 11610,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"534e43f3-a1f1-44f1-b202-edd379e61cf3\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:09-00:16\"\r\n },\r\n {\r\n \"id\": \"60f9dfed-ecf7-4b24-a4d3-290735f75127\",\r\n \"text\": \"Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. 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Bonne journée à vous aussi.\",\r\n \"start\": 326840,\r\n \"end\": 328840,\r\n \"duration\": 2000,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1f186fa8-0b43-4167-8c1b-f49accb44bcb\",\r\n \"text\": \" Merci.\",\r\n \"start\": 326840,\r\n \"end\": 327400,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"29cc6661-1b3f-4efe-88ea-199125e80149\",\r\n \"text\": \" vous\",\r\n \"start\": 328420,\r\n \"end\": 328560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"5a70a76b-2ecd-45de-9324-c94e1962b1a2\",\r\n \"text\": \" journée\",\r\n \"start\": 327960,\r\n \"end\": 328260,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"a019a45c-b9a0-4d0c-821c-ee8aa7e71a85\",\r\n \"text\": \" Bonne\",\r\n \"start\": 327400,\r\n \"end\": 327960,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"cffe493f-f453-457d-b666-43556c79459d\",\r\n \"text\": \" à\",\r\n \"start\": 328260,\r\n \"end\": 328420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"d7c138da-a2e2-459d-a0f6-9fa26f3a208e\",\r\n \"text\": \" aussi.\",\r\n \"start\": 328560,\r\n \"end\": 328840,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"05:26-05:28\"\r\n },\r\n {\r\n \"id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\",\r\n \"text\": \"Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. 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Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\",\r\n \"start\": 293750,\r\n \"end\": 310300,\r\n \"duration\": 16550,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00babbad-7a84-4e86-ad1f-913ec361b0dc\",\r\n \"text\": \" fois\",\r\n \"start\": 295710,\r\n \"end\": 295890,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"07bb8192-8b19-494b-9f4f-ba973b6fc4c0\",\r\n \"text\": \" nous\",\r\n \"start\": 303130,\r\n \"end\": 303550,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"0ee9a218-ed49-4452-b49b-7161412dce86\",\r\n \"text\": \" chose\",\r\n \"start\": 308440,\r\n \"end\": 308680,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n 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Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\",\r\n \"start\": 18520,\r\n \"end\": 29440,\r\n \"duration\": 10920,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"01246655-0f29-4bd3-85ab-a120355fe73e\",\r\n \"text\": \" d'apprendre\",\r\n \"start\": 19340,\r\n \"end\": 19640,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0298438-8980-4cc8-a0d7-c94eef8d9318\"\r\n },\r\n {\r\n \"id\": \"0e38d2a0-bfae-4584-9ac3-62d16c6a39e5\",\r\n \"text\": \" répondre\",\r\n \"start\": 21060,\r\n \"end\": 21320,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0298438-8980-4cc8-a0d7-c94eef8d9318\"\r\n },\r\n {\r\n \"id\": \"11bd87d9-15d9-49e2-9747-5e897f9e1040\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 24900,\r\n \"end\": 25460,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Je ne sais pas comment m'y prendre. »\",\r\n \"start\": 228620,\r\n \"end\": 233740,\r\n \"duration\": 5120,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"018cbfeb-4a06-40e3-acca-aa96b596e4d1\",\r\n \"text\": \" ne\",\r\n \"start\": 231420,\r\n \"end\": 231540,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"0a2720ee-1a4e-48db-80b1-5152e7aa88e9\",\r\n \"text\": \" sais\",\r\n \"start\": 231540,\r\n \"end\": 231720,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"1822d476-9180-47fd-aeb3-2efbcc9959e7\",\r\n \"text\": \" »\",\r\n \"start\": 233440,\r\n \"end\": 233740,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"3217dcf9-ee26-4fb0-b490-88922733fe2f\",\r\n \"text\": \" Oui,\",\r\n \"start\": 229100,\r\n \"end\": 229500,\r\n \"duration\": 400,\r\n \"probability\": 0.91,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"4150c0e7-8e3b-4ca7-a597-04133369a173\",\r\n \"text\": \" «\",\r\n \"start\": 229060,\r\n \"end\": 229100,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"4e7745a9-7015-400d-b840-28e7680c7fc6\",\r\n \"text\": \" comment\",\r\n \"start\": 231960,\r\n \"end\": 232680,\r\n \"duration\": 720,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"70638a07-f47e-4044-a671-7ee698560200\",\r\n \"text\": \" Je\",\r\n \"start\": 230980,\r\n \"end\": 231420,\r\n \"duration\": 440,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"8e1c29b9-9e0e-4939-be0c-2700fd9d1742\",\r\n \"text\": \" prendre.\",\r\n \"start\": 232900,\r\n \"end\": 233160,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"90d08b3d-2c6c-427b-b082-a90900aabe1a\",\r\n \"text\": \" pas\",\r\n \"start\": 231720,\r\n \"end\": 231960,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"ad3331c3-b39a-4bb0-946f-9e66916cfed4\",\r\n \"text\": \" voudrais\",\r\n \"start\": 229900,\r\n \"end\": 230200,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"b3969e4c-f248-4dce-bbd2-3f5691feca71\",\r\n \"text\": \" m'y\",\r\n \"start\": 232680,\r\n \"end\": 232900,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"b5722e17-431c-49d5-87d6-e784e395ecd6\",\r\n \"text\": \" bien.\",\r\n \"start\": 230200,\r\n \"end\": 230420,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"e7298d72-ee7f-4e5f-ab75-12c9ff0af26e\",\r\n \"text\": \" »\",\r\n \"start\": 228620,\r\n \"end\": 229060,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n },\r\n {\r\n \"id\": \"f69cb788-9ad2-47bc-bc25-0dade6b4918e\",\r\n \"text\": \" je\",\r\n \"start\": 229620,\r\n \"end\": 229900,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b73f2fca-19ea-495c-8e52-a0cd9824f527\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"03:48-03:53\"\r\n },\r\n {\r\n \"id\": \"ba07465d-3545-40f4-9b61-abc08e68fad9\",\r\n \"text\": \"Je ne l'ai pas encore envoyé. 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Merci beaucoup.\",\r\n \"start\": 311580,\r\n \"end\": 314820,\r\n \"duration\": 3240,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02cb67ba-df0e-4818-b171-88223be280d7\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 314540,\r\n \"end\": 314820,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"2e27fcb3-e321-43e1-8ff1-20ed88ca3745\",\r\n \"text\": \" le\",\r\n \"start\": 313380,\r\n \"end\": 313520,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"38e39f5d-9525-4032-9a2e-ebbaf05c4bce\",\r\n \"text\": \" pour\",\r\n \"start\": 313240,\r\n \"end\": 313380,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"3ab58782-81cf-42c1-acdc-10b03f7addcf\",\r\n \"text\": \" ira\",\r\n \"start\": 312900,\r\n \"end\": 313240,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"566ac72e-bf45-4ee6-97b9-00df8f88b59a\",\r\n \"text\": \" moment.\",\r\n \"start\": 313520,\r\n \"end\": 313780,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"876db19f-85b0-4a88-a702-3f23248e2c64\",\r\n \"text\": \" Non,\",\r\n \"start\": 311580,\r\n \"end\": 312140,\r\n \"duration\": 560,\r\n \"probability\": 0.78,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"9ecbb116-73f7-4671-86e9-02e0fc55e37f\",\r\n \"text\": \" Merci\",\r\n \"start\": 313980,\r\n \"end\": 314540,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n },\r\n {\r\n \"id\": \"f5881271-8224-455a-b424-0af88988375a\",\r\n \"text\": \" ça\",\r\n \"start\": 312440,\r\n \"end\": 312900,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d5996d74-96df-4a48-9bc1-3882b4729a16\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"05:11-05:14\"\r\n },\r\n {\r\n \"id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\",\r\n \"text\": \"Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\",\r\n \"start\": 44000,\r\n \"end\": 66090,\r\n \"duration\": 22090,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"048a13a4-f72d-4ee0-a428-6dbfc9e1a5fd\",\r\n \"text\": \" au\",\r\n \"start\": 55730,\r\n \"end\": 55870,\r\n \"duration\": 140,\r\n \"probability\": 0.69,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\r\n },\r\n {\r\n \"id\": \"08e4341f-3019-47b6-8a38-74488b323fb4\",\r\n \"text\": \" circonstances\",\r\n \"start\": 64650,\r\n \"end\": 65209,\r\n \"duration\": 559,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f44ca9c4-58e4-4534-86c9-bff4b18c950c\"\r\n },\r\n {\r\n \"id\": \"0bf3d992-306e-4176-bdf9-77deb6155d2f\",\r\n \"text\": \" Merci\",\r\n \"start\": 50570,\r\n \"end\": 51030,\r\n \"duration\": 460,\r\n \"probability\": 0.72,\r\n \"speaker\": \"second\",\r\n 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The client's vehicle was hit on the right side by another vehicle, which ran a red light. No one was hurt in the accident. A constat amiable was filled, and the client has not yet sent it to the insurance company. The customer is also requesting a replacement vehicle, as their car is immobilized. The customer's policy is a full coverage one, and the insurance company will take care of the car repair costs, as well as provide a replacement vehicle, given the accident details and the confirmation of the other driver's responsibility. 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Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\r\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\",\r\n \"start\": 68120,\r\n \"end\": 81000,\r\n \"duration\": 12880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0070a3be-250c-4554-824f-49babf820276\",\r\n \"text\": \" de\",\r\n \"start\": 71180,\r\n \"end\": 71280,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"05b43b47-d1ae-4687-b7f4-6437ad6ecb8f\",\r\n \"text\": \" a\",\r\n \"start\": 74480,\r\n \"end\": 74940,\r\n \"duration\": 460,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"0a6af69d-df41-4d29-891e-50ee7b0721ed\",\r\n \"text\": \" sur\",\r\n \"start\": 77540,\r\n \"end\": 77740,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e36e6538-aea2-4c63-85f6-7fb043984023\",\r\n \"text\": \" voiture\",\r\n \"start\": 79300,\r\n \"end\": 79660,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e38789e6-d4a1-4b33-b6a9-fbc1b1c69b50\",\r\n \"text\": \" Levallois\",\r\n \"start\": 72760,\r\n \"end\": 73200,\r\n \"duration\": 440,\r\n \"probability\": 0.89,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e7a4a470-7a37-4ef8-824a-adc5891cc69a\",\r\n \"text\": \" long\",\r\n \"start\": 69460,\r\n \"end\": 69660,\r\n \"duration\": 200,\r\n \"probability\": 0.37,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"ef17f730-fe88-4840-a279-c376a2d7d323\",\r\n \"text\": \" je\",\r\n \"start\": 70200,\r\n \"end\": 70680,\r\n \"duration\": 480,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f39c088c-a94e-49b7-8ca9-f3b9e523018b\",\r\n \"text\": \" le\",\r\n \"start\": 77740,\r\n \"end\": 77880,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f5f59d67-cc0b-4e53-aaa4-f70bd621a64e\",\r\n \"text\": \" une\",\r\n \"start\": 73740,\r\n \"end\": 74080,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f94a26f9-8c2b-46d7-a984-39d6b91f139e\",\r\n \"text\": \" voiture\",\r\n \"start\": 74080,\r\n \"end\": 74480,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:08-01:21\"\r\n },\r\n {\r\n \"id\": \"42a51600-735f-49b2-b4c5-3d764945568c\",\r\n \"text\": \"D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. 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d'un\",\r\n \"start\": 222610,\r\n \"end\": 222790,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"7e5086d6-f34b-4c16-b170-c0a0b6d79fa0\",\r\n \"text\": \" service\",\r\n \"start\": 222790,\r\n \"end\": 222970,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"8e699041-e3b6-4df4-8849-caebf22ac42a\",\r\n \"text\": \" bénéficiez\",\r\n \"start\": 222110,\r\n \"end\": 222610,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"9263adb5-0061-4a6c-8f4b-e8ef22d5836e\",\r\n \"text\": \" Souhaitez-vous\",\r\n \"start\": 225890,\r\n \"end\": 226470,\r\n \"duration\": 580,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"97f7e8d8-566f-4c8f-a800-0457fc8930bd\",\r\n \"text\": \" votre\",\r\n \"start\": 221310,\r\n \"end\": 221490,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"9f065afd-87fe-4e3e-aad9-7c3d8c139312\",\r\n \"text\": \" j'organise\",\r\n \"start\": 226570,\r\n \"end\": 227090,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"a2e2b444-e5d7-47a7-b14c-dd7d0f28293c\",\r\n \"text\": \" vous\",\r\n \"start\": 222030,\r\n \"end\": 222110,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"ac378477-c464-494b-bef4-8f0aa024c019\",\r\n \"text\": \" que\",\r\n \"start\": 221870,\r\n \"end\": 222030,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"b82f8d91-0442-4427-ac81-6c558d4f948a\",\r\n \"text\": \" cela\",\r\n \"start\": 227090,\r\n \"end\": 227230,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"c551fbd7-3636-4e1e-94a5-ef99d06ba182\",\r\n \"text\": \" que\",\r\n \"start\": 226470,\r\n \"end\": 226570,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"c922f44a-d214-49d6-98f9-079e5a8e41f4\",\r\n \"text\": \" dans\",\r\n \"start\": 221150,\r\n \"end\": 221310,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"f1f1459c-75a6-46f0-b26d-0d68a854253f\",\r\n \"text\": \" d'assistance\",\r\n \"start\": 222970,\r\n \"end\": 223510,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"f66a1aa5-13dc-4573-ad4c-ba149fe02a00\",\r\n \"text\": \" pour\",\r\n \"start\": 227230,\r\n \"end\": 227430,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"ff9cfc2a-0792-446a-93f6-77496aaf51f5\",\r\n \"text\": \" remorquage\",\r\n \"start\": 223990,\r\n \"end\": 224730,\r\n \"duration\": 740,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"03:39-03:47\"\r\n },\r\n {\r\n \"id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\",\r\n \"text\": \"D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\",\r\n \"start\": 96070,\r\n \"end\": 105600,\r\n \"duration\": 9530,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00d37661-74ed-4e45-a9b4-f320d65600bc\",\r\n \"text\": \" détails.\",\r\n \"start\": 99780,\r\n \"end\": 100140,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"067cf701-1a23-4594-b1e1-38033d0b1478\",\r\n \"text\": \" vous\",\r\n \"start\": 97900,\r\n \"end\": 98040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"0a22ffab-6ed1-4d7f-ad3d-ea68da86c094\",\r\n \"text\": \" heureux\",\r\n \"start\": 96920,\r\n \"end\": 97340,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": 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\"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"30f35d5d-c5c0-487a-8fb2-180ce6f4d74b\",\r\n \"text\": \" ?\",\r\n \"start\": 104040,\r\n \"end\": 104320,\r\n \"duration\": 280,\r\n \"probability\": 0.81,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"37b1fabe-f7a2-4774-bd46-04de505cb865\",\r\n \"text\": \" constat\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"498e440f-00a5-4839-9036-1f5614bd427f\",\r\n \"text\": \" je\",\r\n \"start\": 96660,\r\n \"end\": 96800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"50314ecb-38ba-4ea5-8035-71210e114870\",\r\n \"text\": \" Merci\",\r\n \"start\": 99140,\r\n \"end\": 99440,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"55b49475-2668-4a08-9c5b-c7cc4bd1ae39\",\r\n \"text\": \" pas\",\r\n \"start\": 98240,\r\n \"end\": 98440,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"5e1fbfff-6ca4-4e68-a4e4-67bd0de7e59d\",\r\n \"text\": \" blessé\",\r\n \"start\": 105040,\r\n \"end\": 105380,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"6997f607-e723-41a5-b6c6-76b781361542\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 96070,\r\n \"end\": 96480,\r\n \"duration\": 410,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"69c54aa3-eee8-417b-a85c-5bd5d1f512b5\",\r\n \"text\": \" avec\",\r\n \"start\": 102200,\r\n \"end\": 102620,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"72974158-1a54-4d85-9f36-a78d7fdf144c\",\r\n \"text\": \" conducteur\",\r\n \"start\": 103040,\r\n \"end\": 103660,\r\n \"duration\": 620,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"7fff71d6-f61c-425c-a5f4-b32a256b8189\",\r\n \"text\": \" un\",\r\n \"start\": 101340,\r\n \"end\": 101420,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"95287047-c482-4df2-8963-b2debb9b1b56\",\r\n \"text\": \" sur\",\r\n \"start\": 103660,\r\n \"end\": 103800,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"a80749c7-1489-458f-af5d-5f22d793a905\",\r\n \"text\": \" été\",\r\n \"start\": 98440,\r\n \"end\": 98680,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"a8c9119d-d78d-4133-b59a-6c86ffee33bf\",\r\n \"text\": \" place\",\r\n \"start\": 103800,\r\n \"end\": 104040,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"aa675756-b1af-4edd-b500-dfe17fa98a57\",\r\n \"text\": \" que\",\r\n \"start\": 97660,\r\n \"end\": 97900,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"aea52e6a-9446-46a2-a384-a98c77a8feb5\",\r\n \"text\": \" blessé.\",\r\n \"start\": 98680,\r\n \"end\": 99100,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"b2b7845f-9fab-4057-9325-ee391d5aed19\",\r\n \"text\": \" d'apprendre\",\r\n \"start\": 97340,\r\n \"end\": 97660,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"b2f4d6de-24d3-4aa2-b06d-c819800afc3e\",\r\n \"text\": \" amiable\",\r\n \"start\": 101860,\r\n \"end\": 102200,\r\n \"duration\": 340,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"cfcd46ba-2d65-43b0-b6a8-d0b21b77924b\",\r\n \"text\": \" pour\",\r\n \"start\": 99440,\r\n \"end\": 99620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"d80b107a-36f3-435e-9197-47085a268943\",\r\n \"text\": \" été\",\r\n \"start\": 104900,\r\n \"end\": 105040,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"ebca9abb-7e25-4c1e-883e-6b30e767f2a4\",\r\n \"text\": \" rempli\",\r\n \"start\": 100960,\r\n \"end\": 101340,\r\n \"duration\": 380,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f08747e9-862e-4aad-8149-11a7bbce3370\",\r\n \"text\": \" l'autre\",\r\n \"start\": 102620,\r\n \"end\": 103040,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f2394d95-58d6-49d7-9bdf-2ac81be40621\",\r\n \"text\": \" A-t-il\",\r\n \"start\": 104320,\r\n \"end\": 104900,\r\n \"duration\": 580,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f770f110-2441-4789-92e9-18c934c80faf\",\r\n \"text\": \" Avez-vous\",\r\n \"start\": 100540,\r\n \"end\": 100960,\r\n \"duration\": 420,\r\n \"probability\": 0.85,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:36-01:45\"\r\n },\r\n {\r\n \"id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\",\r\n \"text\": \"Oui, c'est exact.\",\r\n \"start\": 274550,\r\n \"end\": 275790,\r\n \"duration\": 1240,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"03d1ba95-49ee-4094-82fa-b8619bcaf33b\",\r\n \"text\": \" c'est\",\r\n \"start\": 275290,\r\n \"end\": 275530,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\r\n },\r\n {\r\n \"id\": 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Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\r\n \"start\": 235160,\r\n \"end\": 246600,\r\n \"duration\": 11440,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c148f22-601b-47bf-a603-8a06e5b72eb3\",\r\n \"text\": \" vais\",\r\n \"start\": 238400,\r\n \"end\": 238560,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"1c3cd535-4352-4da9-8787-55fbe881ff38\",\r\n \"text\": \" allons\",\r\n \"start\": 235960,\r\n \"end\": 236180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"1c971577-3252-4122-bec0-9981905b2ba3\",\r\n \"text\": \" d'abord\",\r\n \"start\": 238560,\r\n \"end\": 238740,\r\n \"duration\": 180,\r\n \"probability\": 0.71,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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245140,\r\n \"end\": 245260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"889fd174-3cad-45db-beda-7b0b429ca557\",\r\n \"text\": \" notre\",\r\n \"start\": 239180,\r\n \"end\": 239460,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"93a88c14-878e-44bd-a01f-c0100c341b45\",\r\n \"text\": \" Pas\",\r\n \"start\": 235160,\r\n \"end\": 235360,\r\n \"duration\": 200,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"99a27ddd-6a5f-42f9-b361-47aaec601bd9\",\r\n \"text\": \" Est-ce\",\r\n \"start\": 243140,\r\n \"end\": 243540,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"9a4c69a3-e8ef-49a6-9279-2378b699321c\",\r\n \"text\": \" nous\",\r\n \"start\": 236180,\r\n \"end\": 236340,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"a2e7b163-0d8f-4364-84b6-2f273d2901c1\",\r\n \"text\": \" contacter\",\r\n \"start\": 238740,\r\n \"end\": 239180,\r\n \"duration\": 440,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"a5767fa5-5978-4342-8fd7-02b0e0b817d0\",\r\n \"text\": \" souci,\",\r\n \"start\": 235420,\r\n \"end\": 235780,\r\n \"duration\": 360,\r\n \"probability\": 0.81,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"ae1faeb0-ea0e-424a-8918-2fa86d7cf9ad\",\r\n \"text\": \" service\",\r\n \"start\": 239460,\r\n \"end\": 239840,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b1d159e7-33e6-4e13-be3f-fba1f80fbc5d\",\r\n \"text\": \" voiture,\",\r\n \"start\": 245580,\r\n \"end\": 245800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b2d76f22-e338-4235-aa82-4148d412f93d\",\r\n \"text\": \" où\",\r\n \"start\": 244920,\r\n \"end\": 245140,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b41ff0d9-da77-4f4b-8ff5-b7b4883340db\",\r\n \"text\": \" pourriez\",\r\n \"start\": 243780,\r\n \"end\": 244100,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d256980e-0b17-4dca-a0a0-1fd67c1f1198\",\r\n \"text\": \" la\",\r\n \"start\": 245440,\r\n \"end\": 245580,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d379b81e-cf46-4f7d-ba68-8740e88eaaeb\",\r\n \"text\": \" qu'un\",\r\n \"start\": 240920,\r\n \"end\": 241140,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d998cbd9-8816-4569-bb4c-b8d604684119\",\r\n \"text\": \" l'adresse\",\r\n \"start\": 244560,\r\n \"end\": 244920,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"e693d9e8-89dc-4376-88e0-63d43a04e812\",\r\n \"text\": \" dépanneur\",\r\n \"start\": 241140,\r\n \"end\": 241620,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"eaafdb69-1b47-40cc-9c93-7c45c3b57360\",\r\n \"text\": \" pour\",\r\n \"start\": 240720,\r\n \"end\": 240920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"ec00a668-1d7d-4758-bb3c-381818227bcb\",\r\n \"text\": \" s'il\",\r\n \"start\": 245920,\r\n \"end\": 246060,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"f007ba5e-0929-4e23-b176-06754ac46a8f\",\r\n \"text\": \" récupérer\",\r\n \"start\": 241820,\r\n \"end\": 242280,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"03:55-04:06\"\r\n },\r\n {\r\n \"id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\",\r\n \"text\": \"« Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. 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Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\",\r\n \"start\": 18520,\r\n \"end\": 29440,\r\n \"duration\": 10920,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02e5660a-b6e3-4523-a21b-785b5defa416\",\r\n \"text\": \" nom\",\r\n \"start\": 26260,\r\n \"end\": 26500,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"75f266f5-04a4-4a63-8e11-d1116d9a0b32\"\r\n },\r\n {\r\n \"id\": \"04a07fc4-6f91-4780-be13-9dcf74fa653b\",\r\n \"text\": \" me\",\r\n \"start\": 25460,\r\n \"end\": 25560,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"75f266f5-04a4-4a63-8e11-d1116d9a0b32\"\r\n },\r\n {\r\n \"id\": \"11a4db83-9a4b-492c-85a0-eabd54f1d5cd\",\r\n \"text\": \" ?\",\r\n \"start\": 29000,\r\n \"end\": 29440,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"end\": 13250,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"d9ff691b-8e27-40d8-8881-a7e9aed71769\",\r\n \"text\": \" accident\",\r\n \"start\": 12410,\r\n \"end\": 12690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"e1ac71ae-7617-438f-9235-ca7ef4ec78ae\",\r\n \"text\": \" indemnisé.\",\r\n \"start\": 15970,\r\n \"end\": 16650,\r\n \"duration\": 680,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"edb0f4a9-77c9-4bc4-8050-5970bcbfd738\",\r\n \"text\": \" être\",\r\n \"start\": 15810,\r\n \"end\": 15970,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:09-00:16\"\r\n },\r\n {\r\n \"id\": \"78407769-92dd-4551-800d-e19b69e16c92\",\r\n \"text\": \"Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\",\r\n \"start\": 88140,\r\n \"end\": 93740,\r\n \"duration\": 5600,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c9c33d4-0f7e-4004-bfbc-488d93411ced\",\r\n \"text\": \" taper\",\r\n \"start\": 92220,\r\n \"end\": 92520,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"2899393d-4383-4737-9d97-33053ff3c71a\",\r\n \"text\": \" le\",\r\n \"start\": 92840,\r\n \"end\": 93000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"33cc41d0-1054-4c67-86c8-7bc27ee3afe3\",\r\n \"text\": \" passager.\",\r\n \"start\": 93260,\r\n \"end\": 93740,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"44601e50-1195-44eb-b5d3-6acdea9c603b\",\r\n \"text\": \" je\",\r\n \"start\": 89760,\r\n \"end\": 89940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"4bf5a802-4309-4f47-b695-a177879752d2\",\r\n \"text\": \" voiture\",\r\n \"start\": 91440,\r\n \"end\": 91780,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"4cfb8263-5717-428f-a889-d11594a9a4f7\",\r\n \"text\": \" n'ai\",\r\n \"start\": 89940,\r\n \"end\": 90060,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"7c43a5d8-e2c9-4914-8cae-57947ce77eb4\",\r\n \"text\": \" sur\",\r\n \"start\": 92520,\r\n \"end\": 92840,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"8dae418a-7e60-4b4f-9ad7-ecb6bd99afcf\",\r\n \"text\": \" rien,\",\r\n \"start\": 90060,\r\n \"end\": 90320,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"98219bc1-5c09-43b4-8c4f-44e28b2ac72b\",\r\n \"text\": \" venue\",\r\n \"start\": 92040,\r\n \"end\": 92220,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"d2c2773b-23ae-4ec8-9420-caa1a29162c2\",\r\n \"text\": \" vu\",\r\n \"start\": 90380,\r\n \"end\": 91140,\r\n \"duration\": 760,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"ec621d37-bdf5-4129-9bf8-0c88af1b17a9\",\r\n \"text\": \" heureusement,\",\r\n \"start\": 89220,\r\n \"end\": 89760,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"edaa0321-5967-4223-89c4-0aa51a7d61b5\",\r\n \"text\": \" la\",\r\n \"start\": 91300,\r\n \"end\": 91440,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"fa4c5979-e8a6-4fac-8353-73a9079bb36c\",\r\n \"text\": \" est\",\r\n \"start\": 91780,\r\n \"end\": 92040,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:28-01:33\"\r\n },\r\n {\r\n \"id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\",\r\n \"text\": \"Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\",\r\n \"start\": 106460,\r\n \"end\": 116000,\r\n \"duration\": 9540,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d68c718-9f83-49c4-bf9e-8c40ff2be331\",\r\n \"text\": \" constat\",\r\n \"start\": 115220,\r\n \"end\": 115660,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"144b066f-c60b-46cb-b5ca-9294814fd4b3\",\r\n \"text\": \" blessé.\",\r\n \"start\": 113080,\r\n \"end\": 113440,\r\n \"duration\": 360,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"1b810336-d854-45ff-a6ef-c8b4d8764f84\",\r\n \"text\": \" faute\",\r\n \"start\": 112040,\r\n \"end\": 112420,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": 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\"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"6a72671c-d9fc-4e25-917a-15f356c19527\",\r\n \"text\": \" J'ai\",\r\n \"start\": 113580,\r\n \"end\": 114220,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"7afc0383-192e-4dfb-98ef-e5c329a69d4e\",\r\n \"text\": \" une\",\r\n \"start\": 114420,\r\n \"end\": 114720,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"836dc114-97ac-465b-83b7-8cd49f0574f9\",\r\n \"text\": \" Oui,\",\r\n \"start\": 106460,\r\n \"end\": 107000,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"87ab8d8e-1ae4-450e-9bfe-c7fc1d0be97e\",\r\n \"text\": \" copie\",\r\n \"start\": 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\"id\": \"9fefec76-ae23-42ff-bfdd-0f0629655e74\",\r\n \"text\": \" reconnu\",\r\n \"start\": 111460,\r\n \"end\": 111860,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"a58e8c01-6561-40f7-bc61-5ccc2f6fd2e1\",\r\n \"text\": \" pas\",\r\n \"start\": 112980,\r\n \"end\": 113080,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"aa4eece1-525f-4798-b618-8cdc4bfdff1a\",\r\n \"text\": \" amiable.\",\r\n \"start\": 109200,\r\n \"end\": 109720,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"b1ba5429-f372-479d-b8cf-f8c478f18593\",\r\n \"text\": \" du\",\r\n \"start\": 115120,\r\n \"end\": 115220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n 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Je vais le scanner et l'envoyer cet après-midi. »\",\r\n \"start\": 159020,\r\n \"end\": 162620,\r\n \"duration\": 3600,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"069549ec-7e2e-4fba-9723-4972a7a36dfa\",\r\n \"text\": \" cet\",\r\n \"start\": 161540,\r\n \"end\": 161700,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"164cd798-c3d9-49ab-98cf-e69c7ed9b2de\",\r\n \"text\": \" »\",\r\n \"start\": 162400,\r\n \"end\": 162620,\r\n \"duration\": 220,\r\n \"probability\": 0.95,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"42be80d0-67e5-41a0-be1a-5cdea8f98295\",\r\n \"text\": \" après-midi.\",\r\n \"start\": 161700,\r\n \"end\": 162200,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"4768cb83-7cb4-4be4-8099-f15441f7c7d0\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 159020,\r\n \"end\": 159560,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"5831026f-177a-4b53-837c-a3315aea8025\",\r\n \"text\": \" le\",\r\n \"start\": 160500,\r\n \"end\": 160600,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"5f6b8b91-c414-4ee4-905d-6703d687e70a\",\r\n \"text\": \" l'envoyer\",\r\n \"start\": 161080,\r\n \"end\": 161540,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"980f7ea3-f495-471e-983e-df13e75ffb7a\",\r\n \"text\": \" scanner\",\r\n \"start\": 160600,\r\n \"end\": 160940,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"ae410235-ea03-461e-9f9e-3fdae6bcbf1a\",\r\n \"text\": \" vais\",\r\n \"start\": 160340,\r\n \"end\": 160500,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"e4a05b2b-57e9-4996-89d1-c84506910217\",\r\n \"text\": \" Je\",\r\n \"start\": 159900,\r\n \"end\": 160340,\r\n \"duration\": 440,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"e840bb1f-8910-43fe-aa20-ed6b73e6a7e4\",\r\n \"text\": \" et\",\r\n \"start\": 160940,\r\n \"end\": 161080,\r\n \"duration\": 140,\r\n \"probability\": 0.87,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:39-02:42\"\r\n },\r\n {\r\n \"id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\",\r\n \"text\": \"Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\",\r\n \"start\": 256540,\r\n \"end\": 273840,\r\n \"duration\": 17300,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"09e6773b-13fd-40d1-bcdf-85d6275f0475\",\r\n \"text\": \" le\",\r\n \"start\": 266020,\r\n \"end\": 266320,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"1c091e46-1cf9-4001-b37d-eab600458a9e\",\r\n \"text\": \" d'arrivée.\",\r\n \"start\": 263760,\r\n \"end\": 264200,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"1eeeae26-4a34-4d07-9b7f-ddada72c924d\",\r\n \"text\": \" de\",\r\n \"start\": 259740,\r\n \"end\": 260019,\r\n \"duration\": 279,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"20a11b35-c44b-4c84-adb5-f3b14bf9cf78\",\r\n \"text\": \" dans\",\r\n \"start\": 258880,\r\n \"end\": 259000,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"2b15850d-8385-4084-bbf7-c8929faf46fa\",\r\n \"text\": \" sera\",\r\n \"start\": 258240,\r\n \"end\": 258440,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"342842c0-8559-43e1-954d-ce3c4f2bf937\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 257279,\r\n \"end\": 257519,\r\n \"duration\": 240,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"3b41f36a-e53f-41c6-af04-9baafed35617\",\r\n \"text\": \" deux\",\r\n \"start\": 260019,\r\n \"end\": 260200,\r\n \"duration\": 181,\r\n \"probability\": 0.72,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"3d3637c4-c9c7-44a1-85d8-ccc2707a80db\",\r\n \"text\": \" Merci\",\r\n \"start\": 256540,\r\n \"end\": 256940,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"408cb884-ea5b-4f49-a503-f804c4102afd\",\r\n \"text\": \" est-il\",\r\n \"start\": 265300,\r\n \"end\": 265760,\r\n \"duration\": 460,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"56823fb4-1389-42fe-adc0-79aa9607ef65\",\r\n \"text\": \" heures.\",\r\n \"start\": 260200,\r\n \"end\": 260440,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"69f7bc9d-f035-4498-844c-e49b0db86a18\",\r\n \"text\": \" 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\"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"87bf390e-19cd-4610-9296-df0f5803a131\",\r\n \"text\": \" numéro\",\r\n \"start\": 265040,\r\n \"end\": 265300,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"8f927823-423b-4406-a15a-9ba3d7c9445b\",\r\n \"text\": \" ?\",\r\n \"start\": 273420,\r\n \"end\": 273840,\r\n \"duration\": 420,\r\n \"probability\": 0.93,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"934d3182-e003-41d2-949c-1026591d2145\",\r\n \"text\": \" et\",\r\n \"start\": 262940,\r\n \"end\": 263200,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"99ef05a3-2a08-4d15-8f3e-9e816b89f867\",\r\n \"text\": \" dépanneur\",\r\n \"start\": 257839,\r\n \"end\": 258240,\r\n \"duration\": 401,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a1168739-504b-4c04-8b23-02a41c5037e6\",\r\n \"text\": \" recevrez\",\r\n \"start\": 261079,\r\n \"end\": 261540,\r\n \"duration\": 461,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a2954c1c-f57e-4113-872a-026c3abba75f\",\r\n \"text\": \" 0601-02-03-04-05\",\r\n \"start\": 266330,\r\n \"end\": 273420,\r\n \"duration\": 7090,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a61042ed-3b79-4f73-ab77-41ee596dd9ae\",\r\n \"text\": \" avec\",\r\n \"start\": 261899,\r\n \"end\": 262240,\r\n \"duration\": 341,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a97475a0-8ab1-44ba-928b-0a12b275fbaf\",\r\n \"text\": \" Vous\",\r\n \"start\": 260680,\r\n \"end\": 261079,\r\n \"duration\": 399,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"ad091f14-aa43-4c7c-afa4-8e519ab51166\",\r\n \"text\": \" un\",\r\n \"start\": 259000,\r\n \"end\": 259140,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b1fa43b3-db3f-44dd-9859-c7f7a0c83cd0\",\r\n \"text\": \" maximum\",\r\n \"start\": 259380,\r\n \"end\": 259740,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b4fc1cb2-1fcb-4c66-b81d-ebca75cc0f54\",\r\n \"text\": \" envoyé\",\r\n \"start\": 258440,\r\n \"end\": 258880,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b7e57099-63d0-42db-9c22-2228d185bcdf\",\r\n \"text\": \" délai\",\r\n \"start\": 259140,\r\n \"end\": 259380,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"cd52ef6e-8f06-4b83-a093-9d6400490e4e\",\r\n \"text\": \" l'heure\",\r\n \"start\": 263200,\r\n \"end\": 263340,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"d87436e3-d55c-4f07-a50d-3e8ded81b649\",\r\n \"text\": \" un\",\r\n \"start\": 261540,\r\n \"end\": 261640,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"ec660b36-2571-48d7-b547-236bc3b7ad82\",\r\n \"text\": \" beaucoup,\",\r\n \"start\": 256940,\r\n \"end\": 257180,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"f089dcb9-fb20-4bef-83b2-64a209ac6671\",\r\n \"text\": \" exacte\",\r\n \"start\": 263340,\r\n \"end\": 263760,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"fc1aecab-e360-4b06-98f8-94f8bc2cc1c8\",\r\n \"text\": \" toujours\",\r\n \"start\": 265760,\r\n \"end\": 266020,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"feba25fc-5dc5-4e41-9f95-68382244079c\",\r\n \"text\": \" coordonnées\",\r\n \"start\": 262440,\r\n \"end\": 262940,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Pouvez-vous m'expliquer la procédure ? «\",\r\n \"start\": 127990,\r\n \"end\": 132490,\r\n \"duration\": 4500,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"11078292-d611-4aba-a3fc-23bc07328349\",\r\n \"text\": \" la\",\r\n \"start\": 130990,\r\n \"end\": 131170,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"166bc514-1c8f-4559-bb00-61b76ad55877\",\r\n \"text\": \" «\",\r\n \"start\": 132070,\r\n \"end\": 132490,\r\n \"duration\": 420,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"23e285c4-0a9c-4f19-9935-86ec7853edd1\",\r\n \"text\": \" envoyé.\",\r\n \"start\": 129289,\r\n \"end\": 129930,\r\n \"duration\": 641,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"2c3eaf63-6b0b-41f7-afc5-f3968eaed762\",\r\n \"text\": \" ne\",\r\n \"start\": 128530,\r\n \"end\": 128669,\r\n \"duration\": 139,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"3184a727-0eb8-44ea-ab70-9385984b06f9\",\r\n \"text\": \" ?\",\r\n \"start\": 131710,\r\n \"end\": 132070,\r\n \"duration\": 360,\r\n \"probability\": 0.88,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"3b0054d3-a338-4eec-a5af-f2d1b822ca47\",\r\n \"text\": \" encore\",\r\n \"start\": 129030,\r\n \"end\": 129289,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"4152c26a-fc1a-467c-a390-b25c518b786e\",\r\n \"text\": \" procédure\",\r\n \"start\": 131170,\r\n \"end\": 131710,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"5e1490a5-1c6d-4b4d-92a9-20a2cff6c781\",\r\n \"text\": \" pas\",\r\n \"start\": 128889,\r\n \"end\": 129030,\r\n \"duration\": 141,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"70fe7182-7ed8-4175-8be5-2755667d58c0\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 129970,\r\n \"end\": 130570,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"de958e39-4e35-4b41-aa7b-0b76bbc8b66b\",\r\n \"text\": \" Je\",\r\n \"start\": 127990,\r\n \"end\": 128530,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"e4639776-2b18-4a16-9f7e-b37f827d374f\",\r\n \"text\": \" m'expliquer\",\r\n \"start\": 130570,\r\n \"end\": 130990,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"e9b19e31-d6f3-4647-bdb4-dbfb83187db3\",\r\n \"text\": \" l'ai\",\r\n \"start\": 128669,\r\n \"end\": 128889,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:07-02:12\"\r\n },\r\n {\r\n \"id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\",\r\n \"text\": \"Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\",\r\n \"start\": 133810,\r\n \"end\": 157670,\r\n \"duration\": 23860,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0176e973-c145-4c96-a9e9-40aa24bbbf3c\",\r\n \"text\": \" directement\",\r\n \"start\": 143970,\r\n \"end\": 144270,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\"\r\n },\r\n {\r\n \"id\": \"02442d7b-77bc-42b0-a537-dc282d391e05\",\r\n \"text\": \" notre\",\r\n \"start\": 151550,\r\n \"end\": 151930,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\"\r\n },\r\n {\r\n \"id\": \"057a304c-c7e9-4695-a002-83d31d56d87f\",\r\n \"text\": \" pour\",\r\n \"start\": 156370,\r\n \"end\": 156630,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. 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Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\",\r\n \"start\": 30180,\r\n \"end\": 41100,\r\n \"duration\": 10920,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"03e5f364-c41d-418c-805f-f6ca2e69ec6c\",\r\n \"text\": \" Michel\",\r\n \"start\": 32759,\r\n \"end\": 33440,\r\n \"duration\": 681,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n {\r\n \"id\": \"0a93cbec-9a08-4c6e-a702-b705d37d7f29\",\r\n \"text\": \" 14\",\r\n \"start\": 36400,\r\n \"end\": 37280,\r\n \"duration\": 880,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n {\r\n \"id\": \"346c928b-e219-4150-ab56-697c72ec85d5\",\r\n \"text\": \" et\",\r\n \"start\": 33900,\r\n \"end\": 34540,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n 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Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\",\r\n \"start\": 44000,\r\n \"end\": 66090,\r\n \"duration\": 22090,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"07dafade-8544-43f5-b3d5-8d4a22e6ca7c\",\r\n \"text\": \" Bernard.\",\r\n \"start\": 45180,\r\n \"end\": 45540,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\"\r\n },\r\n {\r\n \"id\": \"085b78d8-9815-42c3-9cf4-ad8ce31427d1\",\r\n \"text\": \" de\",\r\n \"start\": 65209,\r\n \"end\": 65349,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\"\r\n },\r\n {\r\n \"id\": \"1224ce40-7c79-4c63-8b70-1160f1243734\",\r\n \"text\": \" vais\",\r\n \"start\": 46100,\r\n \"end\": 46280,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Merci beaucoup.\",\r\n \"start\": 311580,\r\n \"end\": 314820,\r\n \"duration\": 3240,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"043a0bbb-cbc9-4be0-b25e-a6f66bdc8a6b\",\r\n \"text\": \" le\",\r\n \"start\": 313380,\r\n \"end\": 313520,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"16ea3e90-a08e-44d1-9ecd-b309cfdfb83d\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 314540,\r\n \"end\": 314820,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"5861c9ab-50e0-43b2-af48-b2c55eedc6e7\",\r\n \"text\": \" pour\",\r\n \"start\": 313240,\r\n \"end\": 313380,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"6401dd1c-0999-4b05-9fdc-5d90ab976b09\",\r\n \"text\": \" ça\",\r\n \"start\": 312440,\r\n \"end\": 312900,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"7a0393ff-41e8-41ff-a244-2fb486f1edf1\",\r\n \"text\": \" moment.\",\r\n \"start\": 313520,\r\n \"end\": 313780,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"823af71d-42c8-4c4c-bf1b-44c1cadde946\",\r\n \"text\": \" Merci\",\r\n \"start\": 313980,\r\n \"end\": 314540,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"bbd1cf59-d066-48dc-897f-3f6facbd630d\",\r\n \"text\": \" ira\",\r\n \"start\": 312900,\r\n \"end\": 313240,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"f27e8790-6c07-4908-a398-dcb82eb9e3df\",\r\n \"text\": \" Non,\",\r\n \"start\": 311580,\r\n \"end\": 312140,\r\n \"duration\": 560,\r\n \"probability\": 0.78,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"05:11-05:14\"\r\n },\r\n {\r\n \"id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\",\r\n \"text\": \"Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. 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{\r\n \"id\": \"0c1e3410-0868-4a5e-80df-8ec74267d93d\",\r\n \"text\": \" véhicule\",\r\n \"start\": 296050,\r\n \"end\": 296530,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"0d2942f1-8379-45fb-a599-c93f2c399813\",\r\n \"text\": \" alors,\",\r\n \"start\": 301870,\r\n \"end\": 302110,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"12dd3115-a20b-42fc-aebc-27adbae5d1e6\",\r\n \"text\": \" pourrons\",\r\n \"start\": 303550,\r\n \"end\": 303910,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"183ed4cf-32ca-4d4c-a378-2d13eaf7365b\",\r\n \"text\": \" faire\",\r\n \"start\": 309100,\r\n \"end\": 309280,\r\n \"duration\": 180,\r\n \"probability\": 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Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\r\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. 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Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. Bonne journée à vous aussi.\\n\\nAgent: Merci, au revoir.\",\r\n \"segments\": [\r\n {\r\n \"id\": \"18b9b6d0-2f02-474b-9791-d84e2c7ddd0f\",\r\n \"text\": \"D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? 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\"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d224bd4b-24a2-49ff-a421-14dfa862d554\",\r\n \"text\": \" J'ai\",\r\n \"start\": 113580,\r\n \"end\": 114220,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d5a03779-8484-4bf3-9257-20a3878b0d30\",\r\n \"text\": \" avons\",\r\n \"start\": 107660,\r\n \"end\": 107960,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"d75a802a-bb72-49ab-8506-8ee4f315e36d\",\r\n \"text\": \" signé.\",\r\n \"start\": 115660,\r\n \"end\": 116000,\r\n \"duration\": 340,\r\n \"probability\": 0.87,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"e48ad4b1-d539-43de-b61c-d4dacb4e5e99\",\r\n \"text\": \" conducteur\",\r\n \"start\": 110480,\r\n \"end\": 111380,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"ee57c636-e2c0-4917-a6d0-dc97dab8061a\",\r\n \"text\": \" faute\",\r\n \"start\": 112040,\r\n \"end\": 112420,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n },\r\n {\r\n \"id\": \"f372faa6-aa4f-4bba-8511-6572146496a5\",\r\n \"text\": \" Oui,\",\r\n \"start\": 106460,\r\n \"end\": 107000,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"211e37cf-3fbb-4362-bb39-3c3bdbcf1046\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:46-01:56\"\r\n },\r\n {\r\n \"id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\",\r\n \"text\": \"Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\r\n \"start\": 235160,\r\n \"end\": 246600,\r\n \"duration\": 11440,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00cc3fc3-a058-4a83-b20f-ed24158e3c76\",\r\n \"text\": \" d'abord\",\r\n \"start\": 238560,\r\n \"end\": 238740,\r\n \"duration\": 180,\r\n \"probability\": 0.71,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"0806177d-6281-4b9d-ba1f-8feea90787f5\",\r\n \"text\": \" vous\",\r\n \"start\": 246060,\r\n \"end\": 246120,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"21f868be-108a-49a5-81ec-edfa49a4b052\"\r\n },\r\n {\r\n \"id\": \"0920e69b-714a-4f17-b81e-10b945cc12b8\",\r\n \"text\": \" vienne\",\r\n \"start\": 241620,\r\n \"end\": 241820,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\",\r\n \"start\": 30180,\r\n \"end\": 41100,\r\n \"duration\": 10920,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0da7479d-f185-4a5e-a08d-8ea9d6c684eb\",\r\n \"text\": \" est\",\r\n \"start\": 35720,\r\n \"end\": 36220,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n {\r\n \"id\": \"136f0856-e287-40c1-9cd6-a3848b181014\",\r\n \"text\": \" 14\",\r\n \"start\": 36400,\r\n \"end\": 37280,\r\n \"duration\": 880,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n {\r\n \"id\": \"20c12230-e027-42a4-934b-8168a33a89c6\",\r\n \"text\": \" mon\",\r\n \"start\": 34540,\r\n \"end\": 34740,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n 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\"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n },\r\n {\r\n \"id\": \"ea503397-c06d-4173-a158-bd6499528ee9\",\r\n \"text\": \" R.\",\r\n \"start\": 40380,\r\n \"end\": 41100,\r\n \"duration\": 720,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"290c5542-3f8a-461e-81c1-e2581fbb8878\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:30-00:41\"\r\n },\r\n {\r\n \"id\": \"2b76753d-f215-4682-b456-71b27387fdb4\",\r\n \"text\": \"Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\",\r\n \"start\": 68120,\r\n \"end\": 81000,\r\n \"duration\": 12880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0b0b3a5f-a35e-4f78-a055-9e15328ee021\",\r\n \"text\": \" pour\",\r\n \"start\": 71660,\r\n \"end\": 71940,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": \"0c4b8161-cf06-4c6c-8863-cd9bbce305fc\",\r\n \"text\": \" voiture\",\r\n \"start\": 79300,\r\n \"end\": 79660,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": \"130a2c0f-83de-4dce-ac5c-3881638451a7\",\r\n \"text\": \" m'a\",\r\n \"start\": 76760,\r\n \"end\": 77040,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b76753d-f215-4682-b456-71b27387fdb4\"\r\n },\r\n {\r\n \"id\": 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Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\",\r\n \"start\": 185370,\r\n \"end\": 193410,\r\n \"duration\": 8040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"013ce372-24f5-487d-973b-ccc3d0992175\",\r\n \"text\": \" utile.\",\r\n \"start\": 187270,\r\n \"end\": 187750,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"32af831f-b8fa-4b04-af87-00c5e0161907\"\r\n },\r\n {\r\n \"id\": \"05a133e6-6e42-484f-8cd3-2c3ecd8546d4\",\r\n \"text\": \" réussi\",\r\n \"start\": 190710,\r\n \"end\": 190910,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"32af831f-b8fa-4b04-af87-00c5e0161907\"\r\n },\r\n {\r\n \"id\": \"08d62336-6788-4b26-897b-c4496caa9d1e\",\r\n \"text\": \" «\",\r\n \"start\": 185370,\r\n \"end\": 185990,\r\n \"duration\": 620,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"32af831f-b8fa-4b04-af87-00c5e0161907\"\r\n },\r\n {\r\n \"id\": 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Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\",\r\n \"start\": 256540,\r\n \"end\": 273840,\r\n \"duration\": 17300,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04704b4b-dde2-4a1a-aac6-bbb9cea3a8b4\",\r\n \"text\": \" avec\",\r\n \"start\": 261899,\r\n \"end\": 262240,\r\n \"duration\": 341,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"0ca58b37-9224-4ff3-8e43-725011e303df\",\r\n \"text\": \" recevrez\",\r\n \"start\": 261079,\r\n \"end\": 261540,\r\n \"duration\": 461,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n \"id\": \"0ebf057a-09d2-4e4c-9d06-dde351e612a1\",\r\n \"text\": \" un\",\r\n \"start\": 261540,\r\n \"end\": 261640,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"50e48051-c05f-482f-97c9-b5d2a2413bc2\"\r\n },\r\n {\r\n 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Bonne journée à vous aussi.\",\r\n \"start\": 326840,\r\n \"end\": 328840,\r\n \"duration\": 2000,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1f186fa8-0b43-4167-8c1b-f49accb44bcb\",\r\n \"text\": \" Merci.\",\r\n \"start\": 326840,\r\n \"end\": 327400,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"29cc6661-1b3f-4efe-88ea-199125e80149\",\r\n \"text\": \" vous\",\r\n \"start\": 328420,\r\n \"end\": 328560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"5a70a76b-2ecd-45de-9324-c94e1962b1a2\",\r\n \"text\": \" journée\",\r\n \"start\": 327960,\r\n \"end\": 328260,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"a019a45c-b9a0-4d0c-821c-ee8aa7e71a85\",\r\n \"text\": \" Bonne\",\r\n \"start\": 327400,\r\n \"end\": 327960,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"cffe493f-f453-457d-b666-43556c79459d\",\r\n \"text\": \" à\",\r\n \"start\": 328260,\r\n \"end\": 328420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n },\r\n {\r\n \"id\": \"d7c138da-a2e2-459d-a0f6-9fa26f3a208e\",\r\n \"text\": \" aussi.\",\r\n \"start\": 328560,\r\n \"end\": 328840,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8c0e187e-7029-49bf-addf-e46208921aa2\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"05:26-05:28\"\r\n },\r\n {\r\n \"id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\",\r\n \"text\": \"Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. 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\"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n },\r\n {\r\n \"id\": \"cd86e682-9ce7-4de1-aaf0-9fe57d3dd089\",\r\n \"text\": \" contrat\",\r\n \"start\": 179960,\r\n \"end\": 180260,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n },\r\n {\r\n \"id\": \"d2f3cd4f-b6b1-4f15-aa61-7df12738ea8a\",\r\n \"text\": \" votre\",\r\n \"start\": 166510,\r\n \"end\": 166630,\r\n \"duration\": 120,\r\n \"probability\": 0.76,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n },\r\n {\r\n \"id\": \"d6738681-493a-410e-be21-c27934b524a1\",\r\n \"text\": \" !\",\r\n \"start\": 165490,\r\n \"end\": 165670,\r\n \"duration\": 180,\r\n \"probability\": 0.8,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n },\r\n {\r\n \"id\": \"da569414-3bce-4496-9f6f-5f2559390874\",\r\n \"text\": \" être\",\r\n 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},\r\n {\r\n \"id\": \"ef9dfd65-b504-4872-b3ba-7d1f38757ba6\",\r\n \"text\": \" Pour\",\r\n \"start\": 165670,\r\n \"end\": 166050,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n },\r\n {\r\n \"id\": \"f4a3f160-786c-43f9-9bb1-d411ed49b9f5\",\r\n \"text\": \" de\",\r\n \"start\": 182220,\r\n \"end\": 182320,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"949b87be-0cb5-4e7f-aa18-249d113b9cbb\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:44-03:05\"\r\n },\r\n {\r\n \"id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\",\r\n \"text\": \"Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\",\r\n \"start\": 293750,\r\n \"end\": 310300,\r\n \"duration\": 16550,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00babbad-7a84-4e86-ad1f-913ec361b0dc\",\r\n \"text\": \" fois\",\r\n \"start\": 295710,\r\n \"end\": 295890,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"07bb8192-8b19-494b-9f4f-ba973b6fc4c0\",\r\n \"text\": \" nous\",\r\n \"start\": 303130,\r\n \"end\": 303550,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"0ee9a218-ed49-4452-b49b-7161412dce86\",\r\n \"text\": \" chose\",\r\n \"start\": 308440,\r\n \"end\": 308680,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n 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308680,\r\n \"end\": 308840,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"a3ed9399-dd7c-4e1a-aa83-fbf1ea974198\",\r\n \"text\": \" à\",\r\n \"start\": 309580,\r\n \"end\": 309700,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"a5d93dc8-25d6-48f3-9e04-efb0176449aa\",\r\n \"text\": \" a-t-il\",\r\n \"start\": 308080,\r\n \"end\": 308320,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"a79e2db9-c8be-46c0-8614-64f55ed1bb76\",\r\n \"text\": \" je\",\r\n \"start\": 294470,\r\n \"end\": 294590,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n 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\"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"ca3350a2-4792-4393-8463-6a719e0cd762\",\r\n \"text\": \" ce\",\r\n \"start\": 309700,\r\n \"end\": 309740,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"cefb6f58-e008-42f9-895b-b8598ca21409\",\r\n \"text\": \" vais\",\r\n \"start\": 294590,\r\n \"end\": 294730,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"cfd1b833-6f9c-422a-a582-40b59f41614f\",\r\n \"text\": \" autre\",\r\n \"start\": 308320,\r\n \"end\": 308440,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"aac4cc5d-5c06-46ee-bf08-2dfdccd8d444\"\r\n },\r\n {\r\n \"id\": \"de4fff0c-a183-41fa-9a69-7a941df3bc17\",\r\n \"text\": \" 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Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\",\r\n \"start\": 18520,\r\n \"end\": 29440,\r\n \"duration\": 10920,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"01246655-0f29-4bd3-85ab-a120355fe73e\",\r\n \"text\": \" d'apprendre\",\r\n \"start\": 19340,\r\n \"end\": 19640,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0298438-8980-4cc8-a0d7-c94eef8d9318\"\r\n },\r\n {\r\n \"id\": \"0e38d2a0-bfae-4584-9ac3-62d16c6a39e5\",\r\n \"text\": \" répondre\",\r\n \"start\": 21060,\r\n \"end\": 21320,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0298438-8980-4cc8-a0d7-c94eef8d9318\"\r\n },\r\n {\r\n \"id\": \"11bd87d9-15d9-49e2-9747-5e897f9e1040\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 24900,\r\n \"end\": 25460,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. 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The client's vehicle was hit on the right side by another vehicle, which ran a red light. No one was hurt in the accident. A constat amiable was filled, and the client has not yet sent it to the insurance company. The customer is also requesting a replacement vehicle, as their car is immobilized. The customer's policy is a full coverage one, and the insurance company will take care of the car repair costs, as well as provide a replacement vehicle, given the accident details and the confirmation of the other driver's responsibility. The client is based in Levallois-Perret, France.\",\r\n \"contact_reason\": \"Car Accident\"\r\n },\r\n \"type\": \"contact-reason-classification\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"},{"id":"88f49c8d-efff-4e26-aa3f-a1874b9bd518","name":"Get transcription and reason for contact detection status/result (Array input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/2ac37605-9b2f-4ea2-a30f-c8f88442553b"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"2ac37605-9b2f-4ea2-a30f-c8f88442553b\",\r\n \"audio_id\": \"f94aa604-4ad2-4208-bb03-9a58193be078\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 333461\r\n },\r\n \"transcript\": {\r\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\r\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi, comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long du jour, je sortais de chez moi pour aller travailler à Levallois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75 002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. 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Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. 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Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\",\r\n \"start\": 68120,\r\n \"end\": 81000,\r\n \"duration\": 12880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0070a3be-250c-4554-824f-49babf820276\",\r\n \"text\": \" de\",\r\n \"start\": 71180,\r\n \"end\": 71280,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"05b43b47-d1ae-4687-b7f4-6437ad6ecb8f\",\r\n \"text\": \" a\",\r\n \"start\": 74480,\r\n \"end\": 74940,\r\n \"duration\": 460,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"0a6af69d-df41-4d29-891e-50ee7b0721ed\",\r\n \"text\": \" sur\",\r\n \"start\": 77540,\r\n \"end\": 77740,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e36e6538-aea2-4c63-85f6-7fb043984023\",\r\n \"text\": \" voiture\",\r\n \"start\": 79300,\r\n \"end\": 79660,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e38789e6-d4a1-4b33-b6a9-fbc1b1c69b50\",\r\n \"text\": \" Levallois\",\r\n \"start\": 72760,\r\n \"end\": 73200,\r\n \"duration\": 440,\r\n \"probability\": 0.89,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"e7a4a470-7a37-4ef8-824a-adc5891cc69a\",\r\n \"text\": \" long\",\r\n \"start\": 69460,\r\n \"end\": 69660,\r\n \"duration\": 200,\r\n \"probability\": 0.37,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"ef17f730-fe88-4840-a279-c376a2d7d323\",\r\n \"text\": \" je\",\r\n \"start\": 70200,\r\n \"end\": 70680,\r\n \"duration\": 480,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f39c088c-a94e-49b7-8ca9-f3b9e523018b\",\r\n \"text\": \" le\",\r\n \"start\": 77740,\r\n \"end\": 77880,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f5f59d67-cc0b-4e53-aaa4-f70bd621a64e\",\r\n \"text\": \" une\",\r\n \"start\": 73740,\r\n \"end\": 74080,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n },\r\n {\r\n \"id\": \"f94a26f9-8c2b-46d7-a984-39d6b91f139e\",\r\n \"text\": \" voiture\",\r\n \"start\": 74080,\r\n \"end\": 74480,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3efc231f-bcde-4f96-ad8c-6acb264f4c6d\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:08-01:21\"\r\n },\r\n {\r\n \"id\": \"42a51600-735f-49b2-b4c5-3d764945568c\",\r\n \"text\": \"D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. 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d'un\",\r\n \"start\": 222610,\r\n \"end\": 222790,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"7e5086d6-f34b-4c16-b170-c0a0b6d79fa0\",\r\n \"text\": \" service\",\r\n \"start\": 222790,\r\n \"end\": 222970,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"8e699041-e3b6-4df4-8849-caebf22ac42a\",\r\n \"text\": \" bénéficiez\",\r\n \"start\": 222110,\r\n \"end\": 222610,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"9263adb5-0061-4a6c-8f4b-e8ef22d5836e\",\r\n \"text\": \" Souhaitez-vous\",\r\n \"start\": 225890,\r\n \"end\": 226470,\r\n \"duration\": 580,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"97f7e8d8-566f-4c8f-a800-0457fc8930bd\",\r\n \"text\": \" votre\",\r\n \"start\": 221310,\r\n \"end\": 221490,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"9f065afd-87fe-4e3e-aad9-7c3d8c139312\",\r\n \"text\": \" j'organise\",\r\n \"start\": 226570,\r\n \"end\": 227090,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"a2e2b444-e5d7-47a7-b14c-dd7d0f28293c\",\r\n \"text\": \" vous\",\r\n \"start\": 222030,\r\n \"end\": 222110,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"ac378477-c464-494b-bef4-8f0aa024c019\",\r\n \"text\": \" que\",\r\n \"start\": 221870,\r\n \"end\": 222030,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"b82f8d91-0442-4427-ac81-6c558d4f948a\",\r\n \"text\": \" cela\",\r\n \"start\": 227090,\r\n \"end\": 227230,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"c551fbd7-3636-4e1e-94a5-ef99d06ba182\",\r\n \"text\": \" que\",\r\n \"start\": 226470,\r\n \"end\": 226570,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"c922f44a-d214-49d6-98f9-079e5a8e41f4\",\r\n \"text\": \" dans\",\r\n \"start\": 221150,\r\n \"end\": 221310,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"f1f1459c-75a6-46f0-b26d-0d68a854253f\",\r\n \"text\": \" d'assistance\",\r\n \"start\": 222970,\r\n \"end\": 223510,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"f66a1aa5-13dc-4573-ad4c-ba149fe02a00\",\r\n \"text\": \" pour\",\r\n \"start\": 227230,\r\n \"end\": 227430,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n },\r\n {\r\n \"id\": \"ff9cfc2a-0792-446a-93f6-77496aaf51f5\",\r\n \"text\": \" remorquage\",\r\n \"start\": 223990,\r\n \"end\": 224730,\r\n \"duration\": 740,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"42a51600-735f-49b2-b4c5-3d764945568c\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"03:39-03:47\"\r\n },\r\n {\r\n \"id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\",\r\n \"text\": \"D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\",\r\n \"start\": 96070,\r\n \"end\": 105600,\r\n \"duration\": 9530,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00d37661-74ed-4e45-a9b4-f320d65600bc\",\r\n \"text\": \" détails.\",\r\n \"start\": 99780,\r\n \"end\": 100140,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"067cf701-1a23-4594-b1e1-38033d0b1478\",\r\n \"text\": \" vous\",\r\n \"start\": 97900,\r\n \"end\": 98040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"0a22ffab-6ed1-4d7f-ad3d-ea68da86c094\",\r\n \"text\": \" heureux\",\r\n \"start\": 96920,\r\n \"end\": 97340,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": 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\"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"30f35d5d-c5c0-487a-8fb2-180ce6f4d74b\",\r\n \"text\": \" ?\",\r\n \"start\": 104040,\r\n \"end\": 104320,\r\n \"duration\": 280,\r\n \"probability\": 0.81,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"37b1fabe-f7a2-4774-bd46-04de505cb865\",\r\n \"text\": \" constat\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"498e440f-00a5-4839-9036-1f5614bd427f\",\r\n \"text\": \" je\",\r\n \"start\": 96660,\r\n \"end\": 96800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"50314ecb-38ba-4ea5-8035-71210e114870\",\r\n \"text\": \" Merci\",\r\n \"start\": 99140,\r\n \"end\": 99440,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"55b49475-2668-4a08-9c5b-c7cc4bd1ae39\",\r\n \"text\": \" pas\",\r\n \"start\": 98240,\r\n \"end\": 98440,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"5e1fbfff-6ca4-4e68-a4e4-67bd0de7e59d\",\r\n \"text\": \" blessé\",\r\n \"start\": 105040,\r\n \"end\": 105380,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"6997f607-e723-41a5-b6c6-76b781361542\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 96070,\r\n \"end\": 96480,\r\n \"duration\": 410,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"69c54aa3-eee8-417b-a85c-5bd5d1f512b5\",\r\n \"text\": \" avec\",\r\n \"start\": 102200,\r\n \"end\": 102620,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"72974158-1a54-4d85-9f36-a78d7fdf144c\",\r\n \"text\": \" conducteur\",\r\n \"start\": 103040,\r\n \"end\": 103660,\r\n \"duration\": 620,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"7fff71d6-f61c-425c-a5f4-b32a256b8189\",\r\n \"text\": \" un\",\r\n \"start\": 101340,\r\n \"end\": 101420,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"95287047-c482-4df2-8963-b2debb9b1b56\",\r\n \"text\": \" sur\",\r\n \"start\": 103660,\r\n \"end\": 103800,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"a80749c7-1489-458f-af5d-5f22d793a905\",\r\n \"text\": \" été\",\r\n \"start\": 98440,\r\n \"end\": 98680,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"a8c9119d-d78d-4133-b59a-6c86ffee33bf\",\r\n \"text\": \" place\",\r\n \"start\": 103800,\r\n \"end\": 104040,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"aa675756-b1af-4edd-b500-dfe17fa98a57\",\r\n \"text\": \" que\",\r\n \"start\": 97660,\r\n \"end\": 97900,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"aea52e6a-9446-46a2-a384-a98c77a8feb5\",\r\n \"text\": \" blessé.\",\r\n \"start\": 98680,\r\n \"end\": 99100,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"b2b7845f-9fab-4057-9325-ee391d5aed19\",\r\n \"text\": \" d'apprendre\",\r\n \"start\": 97340,\r\n \"end\": 97660,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"b2f4d6de-24d3-4aa2-b06d-c819800afc3e\",\r\n \"text\": \" amiable\",\r\n \"start\": 101860,\r\n \"end\": 102200,\r\n \"duration\": 340,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"cfcd46ba-2d65-43b0-b6a8-d0b21b77924b\",\r\n \"text\": \" pour\",\r\n \"start\": 99440,\r\n \"end\": 99620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"d80b107a-36f3-435e-9197-47085a268943\",\r\n \"text\": \" été\",\r\n \"start\": 104900,\r\n \"end\": 105040,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"ebca9abb-7e25-4c1e-883e-6b30e767f2a4\",\r\n \"text\": \" rempli\",\r\n \"start\": 100960,\r\n \"end\": 101340,\r\n \"duration\": 380,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f08747e9-862e-4aad-8149-11a7bbce3370\",\r\n \"text\": \" l'autre\",\r\n \"start\": 102620,\r\n \"end\": 103040,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f2394d95-58d6-49d7-9bdf-2ac81be40621\",\r\n \"text\": \" A-t-il\",\r\n \"start\": 104320,\r\n \"end\": 104900,\r\n \"duration\": 580,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n },\r\n {\r\n \"id\": \"f770f110-2441-4789-92e9-18c934c80faf\",\r\n \"text\": \" Avez-vous\",\r\n \"start\": 100540,\r\n \"end\": 100960,\r\n \"duration\": 420,\r\n \"probability\": 0.85,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"5486bb4c-ded6-470f-be26-395b0277c7b3\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:36-01:45\"\r\n },\r\n {\r\n \"id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\",\r\n \"text\": \"Oui, c'est exact.\",\r\n \"start\": 274550,\r\n \"end\": 275790,\r\n \"duration\": 1240,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"03d1ba95-49ee-4094-82fa-b8619bcaf33b\",\r\n \"text\": \" c'est\",\r\n \"start\": 275290,\r\n \"end\": 275530,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"59134dd4-fea5-477e-bbdf-0da6d52fa037\"\r\n },\r\n {\r\n \"id\": 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Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\",\r\n \"start\": 235160,\r\n \"end\": 246600,\r\n \"duration\": 11440,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c148f22-601b-47bf-a603-8a06e5b72eb3\",\r\n \"text\": \" vais\",\r\n \"start\": 238400,\r\n \"end\": 238560,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"1c3cd535-4352-4da9-8787-55fbe881ff38\",\r\n \"text\": \" allons\",\r\n \"start\": 235960,\r\n \"end\": 236180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"1c971577-3252-4122-bec0-9981905b2ba3\",\r\n \"text\": \" d'abord\",\r\n \"start\": 238560,\r\n \"end\": 238740,\r\n \"duration\": 180,\r\n \"probability\": 0.71,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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245140,\r\n \"end\": 245260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"889fd174-3cad-45db-beda-7b0b429ca557\",\r\n \"text\": \" notre\",\r\n \"start\": 239180,\r\n \"end\": 239460,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"93a88c14-878e-44bd-a01f-c0100c341b45\",\r\n \"text\": \" Pas\",\r\n \"start\": 235160,\r\n \"end\": 235360,\r\n \"duration\": 200,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"99a27ddd-6a5f-42f9-b361-47aaec601bd9\",\r\n \"text\": \" Est-ce\",\r\n \"start\": 243140,\r\n \"end\": 243540,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"9a4c69a3-e8ef-49a6-9279-2378b699321c\",\r\n \"text\": \" nous\",\r\n \"start\": 236180,\r\n \"end\": 236340,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"a2e7b163-0d8f-4364-84b6-2f273d2901c1\",\r\n \"text\": \" contacter\",\r\n \"start\": 238740,\r\n \"end\": 239180,\r\n \"duration\": 440,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"a5767fa5-5978-4342-8fd7-02b0e0b817d0\",\r\n \"text\": \" souci,\",\r\n \"start\": 235420,\r\n \"end\": 235780,\r\n \"duration\": 360,\r\n \"probability\": 0.81,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"ae1faeb0-ea0e-424a-8918-2fa86d7cf9ad\",\r\n \"text\": \" service\",\r\n \"start\": 239460,\r\n \"end\": 239840,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b1d159e7-33e6-4e13-be3f-fba1f80fbc5d\",\r\n \"text\": \" voiture,\",\r\n \"start\": 245580,\r\n \"end\": 245800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b2d76f22-e338-4235-aa82-4148d412f93d\",\r\n \"text\": \" où\",\r\n \"start\": 244920,\r\n \"end\": 245140,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"b41ff0d9-da77-4f4b-8ff5-b7b4883340db\",\r\n \"text\": \" pourriez\",\r\n \"start\": 243780,\r\n \"end\": 244100,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d256980e-0b17-4dca-a0a0-1fd67c1f1198\",\r\n \"text\": \" la\",\r\n \"start\": 245440,\r\n \"end\": 245580,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d379b81e-cf46-4f7d-ba68-8740e88eaaeb\",\r\n \"text\": \" qu'un\",\r\n \"start\": 240920,\r\n \"end\": 241140,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"d998cbd9-8816-4569-bb4c-b8d604684119\",\r\n \"text\": \" l'adresse\",\r\n \"start\": 244560,\r\n \"end\": 244920,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"e693d9e8-89dc-4376-88e0-63d43a04e812\",\r\n \"text\": \" dépanneur\",\r\n \"start\": 241140,\r\n \"end\": 241620,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"eaafdb69-1b47-40cc-9c93-7c45c3b57360\",\r\n \"text\": \" pour\",\r\n \"start\": 240720,\r\n \"end\": 240920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"ec00a668-1d7d-4758-bb3c-381818227bcb\",\r\n \"text\": \" s'il\",\r\n \"start\": 245920,\r\n \"end\": 246060,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n },\r\n {\r\n \"id\": \"f007ba5e-0929-4e23-b176-06754ac46a8f\",\r\n \"text\": \" récupérer\",\r\n \"start\": 241820,\r\n \"end\": 242280,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"59ebe1b2-6a01-4d68-a057-40ff1c4797c7\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"03:55-04:06\"\r\n },\r\n {\r\n \"id\": \"63ea60f9-aa1d-4ddf-a9e4-209bace7996b\",\r\n \"text\": \"« Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. 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Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\",\r\n \"start\": 18520,\r\n \"end\": 29440,\r\n \"duration\": 10920,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02e5660a-b6e3-4523-a21b-785b5defa416\",\r\n \"text\": \" nom\",\r\n \"start\": 26260,\r\n \"end\": 26500,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"75f266f5-04a4-4a63-8e11-d1116d9a0b32\"\r\n },\r\n {\r\n \"id\": \"04a07fc4-6f91-4780-be13-9dcf74fa653b\",\r\n \"text\": \" me\",\r\n \"start\": 25460,\r\n \"end\": 25560,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"75f266f5-04a4-4a63-8e11-d1116d9a0b32\"\r\n },\r\n {\r\n \"id\": \"11a4db83-9a4b-492c-85a0-eabd54f1d5cd\",\r\n \"text\": \" ?\",\r\n \"start\": 29000,\r\n \"end\": 29440,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"end\": 13250,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"d9ff691b-8e27-40d8-8881-a7e9aed71769\",\r\n \"text\": \" accident\",\r\n \"start\": 12410,\r\n \"end\": 12690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"e1ac71ae-7617-438f-9235-ca7ef4ec78ae\",\r\n \"text\": \" indemnisé.\",\r\n \"start\": 15970,\r\n \"end\": 16650,\r\n \"duration\": 680,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n },\r\n {\r\n \"id\": \"edb0f4a9-77c9-4bc4-8050-5970bcbfd738\",\r\n \"text\": \" être\",\r\n \"start\": 15810,\r\n \"end\": 15970,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"77816d6b-1cc1-4542-96b4-5ffce615c7a9\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:09-00:16\"\r\n },\r\n {\r\n \"id\": \"78407769-92dd-4551-800d-e19b69e16c92\",\r\n \"text\": \"Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\",\r\n \"start\": 88140,\r\n \"end\": 93740,\r\n \"duration\": 5600,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c9c33d4-0f7e-4004-bfbc-488d93411ced\",\r\n \"text\": \" taper\",\r\n \"start\": 92220,\r\n \"end\": 92520,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"2899393d-4383-4737-9d97-33053ff3c71a\",\r\n \"text\": \" le\",\r\n \"start\": 92840,\r\n \"end\": 93000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"33cc41d0-1054-4c67-86c8-7bc27ee3afe3\",\r\n \"text\": \" passager.\",\r\n \"start\": 93260,\r\n \"end\": 93740,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"44601e50-1195-44eb-b5d3-6acdea9c603b\",\r\n \"text\": \" je\",\r\n \"start\": 89760,\r\n \"end\": 89940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"4bf5a802-4309-4f47-b695-a177879752d2\",\r\n \"text\": \" voiture\",\r\n \"start\": 91440,\r\n \"end\": 91780,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"4cfb8263-5717-428f-a889-d11594a9a4f7\",\r\n \"text\": \" n'ai\",\r\n \"start\": 89940,\r\n \"end\": 90060,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"7c43a5d8-e2c9-4914-8cae-57947ce77eb4\",\r\n \"text\": \" sur\",\r\n \"start\": 92520,\r\n \"end\": 92840,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"8dae418a-7e60-4b4f-9ad7-ecb6bd99afcf\",\r\n \"text\": \" rien,\",\r\n \"start\": 90060,\r\n \"end\": 90320,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"98219bc1-5c09-43b4-8c4f-44e28b2ac72b\",\r\n \"text\": \" venue\",\r\n \"start\": 92040,\r\n \"end\": 92220,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"d2c2773b-23ae-4ec8-9420-caa1a29162c2\",\r\n \"text\": \" vu\",\r\n \"start\": 90380,\r\n \"end\": 91140,\r\n \"duration\": 760,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"ec621d37-bdf5-4129-9bf8-0c88af1b17a9\",\r\n \"text\": \" heureusement,\",\r\n \"start\": 89220,\r\n \"end\": 89760,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"edaa0321-5967-4223-89c4-0aa51a7d61b5\",\r\n \"text\": \" la\",\r\n \"start\": 91300,\r\n \"end\": 91440,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n },\r\n {\r\n \"id\": \"fa4c5979-e8a6-4fac-8353-73a9079bb36c\",\r\n \"text\": \" est\",\r\n \"start\": 91780,\r\n \"end\": 92040,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"78407769-92dd-4551-800d-e19b69e16c92\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:28-01:33\"\r\n },\r\n {\r\n \"id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\",\r\n \"text\": \"Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\",\r\n \"start\": 106460,\r\n \"end\": 116000,\r\n \"duration\": 9540,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d68c718-9f83-49c4-bf9e-8c40ff2be331\",\r\n \"text\": \" constat\",\r\n \"start\": 115220,\r\n \"end\": 115660,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"144b066f-c60b-46cb-b5ca-9294814fd4b3\",\r\n \"text\": \" blessé.\",\r\n \"start\": 113080,\r\n \"end\": 113440,\r\n \"duration\": 360,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"1b810336-d854-45ff-a6ef-c8b4d8764f84\",\r\n \"text\": \" faute\",\r\n \"start\": 112040,\r\n \"end\": 112420,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": 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\"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"6a72671c-d9fc-4e25-917a-15f356c19527\",\r\n \"text\": \" J'ai\",\r\n \"start\": 113580,\r\n \"end\": 114220,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"7afc0383-192e-4dfb-98ef-e5c329a69d4e\",\r\n \"text\": \" une\",\r\n \"start\": 114420,\r\n \"end\": 114720,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"836dc114-97ac-465b-83b7-8cd49f0574f9\",\r\n \"text\": \" Oui,\",\r\n \"start\": 106460,\r\n \"end\": 107000,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"87ab8d8e-1ae4-450e-9bfe-c7fc1d0be97e\",\r\n \"text\": \" copie\",\r\n \"start\": 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\"id\": \"9fefec76-ae23-42ff-bfdd-0f0629655e74\",\r\n \"text\": \" reconnu\",\r\n \"start\": 111460,\r\n \"end\": 111860,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"a58e8c01-6561-40f7-bc61-5ccc2f6fd2e1\",\r\n \"text\": \" pas\",\r\n \"start\": 112980,\r\n \"end\": 113080,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"aa4eece1-525f-4798-b618-8cdc4bfdff1a\",\r\n \"text\": \" amiable.\",\r\n \"start\": 109200,\r\n \"end\": 109720,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7a414672-6f67-47eb-b63f-d1283b548b06\"\r\n },\r\n {\r\n \"id\": \"b1ba5429-f372-479d-b8cf-f8c478f18593\",\r\n \"text\": \" du\",\r\n \"start\": 115120,\r\n \"end\": 115220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n 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Je vais le scanner et l'envoyer cet après-midi. »\",\r\n \"start\": 159020,\r\n \"end\": 162620,\r\n \"duration\": 3600,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"069549ec-7e2e-4fba-9723-4972a7a36dfa\",\r\n \"text\": \" cet\",\r\n \"start\": 161540,\r\n \"end\": 161700,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"164cd798-c3d9-49ab-98cf-e69c7ed9b2de\",\r\n \"text\": \" »\",\r\n \"start\": 162400,\r\n \"end\": 162620,\r\n \"duration\": 220,\r\n \"probability\": 0.95,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"42be80d0-67e5-41a0-be1a-5cdea8f98295\",\r\n \"text\": \" après-midi.\",\r\n \"start\": 161700,\r\n \"end\": 162200,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"4768cb83-7cb4-4be4-8099-f15441f7c7d0\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 159020,\r\n \"end\": 159560,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"5831026f-177a-4b53-837c-a3315aea8025\",\r\n \"text\": \" le\",\r\n \"start\": 160500,\r\n \"end\": 160600,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"5f6b8b91-c414-4ee4-905d-6703d687e70a\",\r\n \"text\": \" l'envoyer\",\r\n \"start\": 161080,\r\n \"end\": 161540,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"980f7ea3-f495-471e-983e-df13e75ffb7a\",\r\n \"text\": \" scanner\",\r\n \"start\": 160600,\r\n \"end\": 160940,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"ae410235-ea03-461e-9f9e-3fdae6bcbf1a\",\r\n \"text\": \" vais\",\r\n \"start\": 160340,\r\n \"end\": 160500,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"e4a05b2b-57e9-4996-89d1-c84506910217\",\r\n \"text\": \" Je\",\r\n \"start\": 159900,\r\n \"end\": 160340,\r\n \"duration\": 440,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n },\r\n {\r\n \"id\": \"e840bb1f-8910-43fe-aa20-ed6b73e6a7e4\",\r\n \"text\": \" et\",\r\n \"start\": 160940,\r\n \"end\": 161080,\r\n \"duration\": 140,\r\n \"probability\": 0.87,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"a2d8bfc1-6381-4bfa-8ba5-00f6c00908db\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:39-02:42\"\r\n },\r\n {\r\n \"id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\",\r\n \"text\": \"Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\",\r\n \"start\": 256540,\r\n \"end\": 273840,\r\n \"duration\": 17300,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"09e6773b-13fd-40d1-bcdf-85d6275f0475\",\r\n \"text\": \" le\",\r\n \"start\": 266020,\r\n \"end\": 266320,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"1c091e46-1cf9-4001-b37d-eab600458a9e\",\r\n \"text\": \" d'arrivée.\",\r\n \"start\": 263760,\r\n \"end\": 264200,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"1eeeae26-4a34-4d07-9b7f-ddada72c924d\",\r\n \"text\": \" de\",\r\n \"start\": 259740,\r\n \"end\": 260019,\r\n \"duration\": 279,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"20a11b35-c44b-4c84-adb5-f3b14bf9cf78\",\r\n \"text\": \" dans\",\r\n \"start\": 258880,\r\n \"end\": 259000,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"2b15850d-8385-4084-bbf7-c8929faf46fa\",\r\n \"text\": \" sera\",\r\n \"start\": 258240,\r\n \"end\": 258440,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"342842c0-8559-43e1-954d-ce3c4f2bf937\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 257279,\r\n \"end\": 257519,\r\n \"duration\": 240,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"3b41f36a-e53f-41c6-af04-9baafed35617\",\r\n \"text\": \" deux\",\r\n \"start\": 260019,\r\n \"end\": 260200,\r\n \"duration\": 181,\r\n \"probability\": 0.72,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"3d3637c4-c9c7-44a1-85d8-ccc2707a80db\",\r\n \"text\": \" Merci\",\r\n \"start\": 256540,\r\n \"end\": 256940,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"408cb884-ea5b-4f49-a503-f804c4102afd\",\r\n \"text\": \" est-il\",\r\n \"start\": 265300,\r\n \"end\": 265760,\r\n \"duration\": 460,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"56823fb4-1389-42fe-adc0-79aa9607ef65\",\r\n \"text\": \" heures.\",\r\n \"start\": 260200,\r\n \"end\": 260440,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"69f7bc9d-f035-4498-844c-e49b0db86a18\",\r\n \"text\": \" 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\"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"87bf390e-19cd-4610-9296-df0f5803a131\",\r\n \"text\": \" numéro\",\r\n \"start\": 265040,\r\n \"end\": 265300,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"8f927823-423b-4406-a15a-9ba3d7c9445b\",\r\n \"text\": \" ?\",\r\n \"start\": 273420,\r\n \"end\": 273840,\r\n \"duration\": 420,\r\n \"probability\": 0.93,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"934d3182-e003-41d2-949c-1026591d2145\",\r\n \"text\": \" et\",\r\n \"start\": 262940,\r\n \"end\": 263200,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"99ef05a3-2a08-4d15-8f3e-9e816b89f867\",\r\n \"text\": \" dépanneur\",\r\n \"start\": 257839,\r\n \"end\": 258240,\r\n \"duration\": 401,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a1168739-504b-4c04-8b23-02a41c5037e6\",\r\n \"text\": \" recevrez\",\r\n \"start\": 261079,\r\n \"end\": 261540,\r\n \"duration\": 461,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a2954c1c-f57e-4113-872a-026c3abba75f\",\r\n \"text\": \" 0601-02-03-04-05\",\r\n \"start\": 266330,\r\n \"end\": 273420,\r\n \"duration\": 7090,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a61042ed-3b79-4f73-ab77-41ee596dd9ae\",\r\n \"text\": \" avec\",\r\n \"start\": 261899,\r\n \"end\": 262240,\r\n \"duration\": 341,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"a97475a0-8ab1-44ba-928b-0a12b275fbaf\",\r\n \"text\": \" Vous\",\r\n \"start\": 260680,\r\n \"end\": 261079,\r\n \"duration\": 399,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"ad091f14-aa43-4c7c-afa4-8e519ab51166\",\r\n \"text\": \" un\",\r\n \"start\": 259000,\r\n \"end\": 259140,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b1fa43b3-db3f-44dd-9859-c7f7a0c83cd0\",\r\n \"text\": \" maximum\",\r\n \"start\": 259380,\r\n \"end\": 259740,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b4fc1cb2-1fcb-4c66-b81d-ebca75cc0f54\",\r\n \"text\": \" envoyé\",\r\n \"start\": 258440,\r\n \"end\": 258880,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"b7e57099-63d0-42db-9c22-2228d185bcdf\",\r\n \"text\": \" délai\",\r\n \"start\": 259140,\r\n \"end\": 259380,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"cd52ef6e-8f06-4b83-a093-9d6400490e4e\",\r\n \"text\": \" l'heure\",\r\n \"start\": 263200,\r\n \"end\": 263340,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"d87436e3-d55c-4f07-a50d-3e8ded81b649\",\r\n \"text\": \" un\",\r\n \"start\": 261540,\r\n \"end\": 261640,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"ec660b36-2571-48d7-b547-236bc3b7ad82\",\r\n \"text\": \" beaucoup,\",\r\n \"start\": 256940,\r\n \"end\": 257180,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"f089dcb9-fb20-4bef-83b2-64a209ac6671\",\r\n \"text\": \" exacte\",\r\n \"start\": 263340,\r\n \"end\": 263760,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"fc1aecab-e360-4b06-98f8-94f8bc2cc1c8\",\r\n \"text\": \" toujours\",\r\n \"start\": 265760,\r\n \"end\": 266020,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a8cd3dd4-355d-437a-810f-af4f3b5241f3\"\r\n },\r\n {\r\n \"id\": \"feba25fc-5dc5-4e41-9f95-68382244079c\",\r\n \"text\": \" coordonnées\",\r\n \"start\": 262440,\r\n \"end\": 262940,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Pouvez-vous m'expliquer la procédure ? «\",\r\n \"start\": 127990,\r\n \"end\": 132490,\r\n \"duration\": 4500,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"11078292-d611-4aba-a3fc-23bc07328349\",\r\n \"text\": \" la\",\r\n \"start\": 130990,\r\n \"end\": 131170,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"166bc514-1c8f-4559-bb00-61b76ad55877\",\r\n \"text\": \" «\",\r\n \"start\": 132070,\r\n \"end\": 132490,\r\n \"duration\": 420,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"23e285c4-0a9c-4f19-9935-86ec7853edd1\",\r\n \"text\": \" envoyé.\",\r\n \"start\": 129289,\r\n \"end\": 129930,\r\n \"duration\": 641,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"2c3eaf63-6b0b-41f7-afc5-f3968eaed762\",\r\n \"text\": \" ne\",\r\n \"start\": 128530,\r\n \"end\": 128669,\r\n \"duration\": 139,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"3184a727-0eb8-44ea-ab70-9385984b06f9\",\r\n \"text\": \" ?\",\r\n \"start\": 131710,\r\n \"end\": 132070,\r\n \"duration\": 360,\r\n \"probability\": 0.88,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"3b0054d3-a338-4eec-a5af-f2d1b822ca47\",\r\n \"text\": \" encore\",\r\n \"start\": 129030,\r\n \"end\": 129289,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"4152c26a-fc1a-467c-a390-b25c518b786e\",\r\n \"text\": \" procédure\",\r\n \"start\": 131170,\r\n \"end\": 131710,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"5e1490a5-1c6d-4b4d-92a9-20a2cff6c781\",\r\n \"text\": \" pas\",\r\n \"start\": 128889,\r\n \"end\": 129030,\r\n \"duration\": 141,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"70fe7182-7ed8-4175-8be5-2755667d58c0\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 129970,\r\n \"end\": 130570,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"de958e39-4e35-4b41-aa7b-0b76bbc8b66b\",\r\n \"text\": \" Je\",\r\n \"start\": 127990,\r\n \"end\": 128530,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"e4639776-2b18-4a16-9f7e-b37f827d374f\",\r\n \"text\": \" m'expliquer\",\r\n \"start\": 130570,\r\n \"end\": 130990,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n },\r\n {\r\n \"id\": \"e9b19e31-d6f3-4647-bdb4-dbfb83187db3\",\r\n \"text\": \" l'ai\",\r\n \"start\": 128669,\r\n \"end\": 128889,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b5ae38db-8e39-4cea-b16a-e1476c4ce248\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:07-02:12\"\r\n },\r\n {\r\n \"id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\",\r\n \"text\": \"Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\",\r\n \"start\": 133810,\r\n \"end\": 157670,\r\n \"duration\": 23860,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0176e973-c145-4c96-a9e9-40aa24bbbf3c\",\r\n \"text\": \" directement\",\r\n \"start\": 143970,\r\n \"end\": 144270,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\"\r\n },\r\n {\r\n \"id\": \"02442d7b-77bc-42b0-a537-dc282d391e05\",\r\n \"text\": \" notre\",\r\n \"start\": 151550,\r\n \"end\": 151930,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"bcfd112a-3d0b-48e8-8a2f-56e8d66da20d\"\r\n },\r\n {\r\n \"id\": \"057a304c-c7e9-4695-a002-83d31d56d87f\",\r\n \"text\": \" pour\",\r\n \"start\": 156370,\r\n \"end\": 156630,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. 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Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\",\r\n \"start\": 30180,\r\n \"end\": 41100,\r\n \"duration\": 10920,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"03e5f364-c41d-418c-805f-f6ca2e69ec6c\",\r\n \"text\": \" Michel\",\r\n \"start\": 32759,\r\n \"end\": 33440,\r\n \"duration\": 681,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n {\r\n \"id\": \"0a93cbec-9a08-4c6e-a702-b705d37d7f29\",\r\n \"text\": \" 14\",\r\n \"start\": 36400,\r\n \"end\": 37280,\r\n \"duration\": 880,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n {\r\n \"id\": \"346c928b-e219-4150-ab56-697c72ec85d5\",\r\n \"text\": \" et\",\r\n \"start\": 33900,\r\n \"end\": 34540,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d427353a-7619-447c-b654-a1454556acc2\"\r\n },\r\n 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Je vais consulter votre dossier, cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Perret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\",\r\n \"start\": 44000,\r\n \"end\": 66090,\r\n \"duration\": 22090,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"07dafade-8544-43f5-b3d5-8d4a22e6ca7c\",\r\n \"text\": \" Bernard.\",\r\n \"start\": 45180,\r\n \"end\": 45540,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\"\r\n },\r\n {\r\n \"id\": \"085b78d8-9815-42c3-9cf4-ad8ce31427d1\",\r\n \"text\": \" de\",\r\n \"start\": 65209,\r\n \"end\": 65349,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6979545-a2c4-48b6-a47d-efdc57788c23\"\r\n },\r\n {\r\n \"id\": \"1224ce40-7c79-4c63-8b70-1160f1243734\",\r\n \"text\": \" vais\",\r\n \"start\": 46100,\r\n \"end\": 46280,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Merci beaucoup.\",\r\n \"start\": 311580,\r\n \"end\": 314820,\r\n \"duration\": 3240,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"043a0bbb-cbc9-4be0-b25e-a6f66bdc8a6b\",\r\n \"text\": \" le\",\r\n \"start\": 313380,\r\n \"end\": 313520,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"16ea3e90-a08e-44d1-9ecd-b309cfdfb83d\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 314540,\r\n \"end\": 314820,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"5861c9ab-50e0-43b2-af48-b2c55eedc6e7\",\r\n \"text\": \" pour\",\r\n \"start\": 313240,\r\n \"end\": 313380,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"6401dd1c-0999-4b05-9fdc-5d90ab976b09\",\r\n \"text\": \" ça\",\r\n \"start\": 312440,\r\n \"end\": 312900,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"7a0393ff-41e8-41ff-a244-2fb486f1edf1\",\r\n \"text\": \" moment.\",\r\n \"start\": 313520,\r\n \"end\": 313780,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"823af71d-42c8-4c4c-bf1b-44c1cadde946\",\r\n \"text\": \" Merci\",\r\n \"start\": 313980,\r\n \"end\": 314540,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"bbd1cf59-d066-48dc-897f-3f6facbd630d\",\r\n \"text\": \" ira\",\r\n \"start\": 312900,\r\n \"end\": 313240,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n },\r\n {\r\n \"id\": \"f27e8790-6c07-4908-a398-dcb82eb9e3df\",\r\n \"text\": \" Non,\",\r\n \"start\": 311580,\r\n \"end\": 312140,\r\n \"duration\": 560,\r\n \"probability\": 0.78,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e3750cbd-db7a-4ea2-a249-318a393e84bd\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"05:11-05:14\"\r\n },\r\n {\r\n \"id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\",\r\n \"text\": \"Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. 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{\r\n \"id\": \"0c1e3410-0868-4a5e-80df-8ec74267d93d\",\r\n \"text\": \" véhicule\",\r\n \"start\": 296050,\r\n \"end\": 296530,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"0d2942f1-8379-45fb-a599-c93f2c399813\",\r\n \"text\": \" alors,\",\r\n \"start\": 301870,\r\n \"end\": 302110,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"12dd3115-a20b-42fc-aebc-27adbae5d1e6\",\r\n \"text\": \" pourrons\",\r\n \"start\": 303550,\r\n \"end\": 303910,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"183ed4cf-32ca-4d4c-a378-2d13eaf7365b\",\r\n \"text\": \" faire\",\r\n \"start\": 309100,\r\n \"end\": 309280,\r\n \"duration\": 180,\r\n \"probability\": 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\"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a1304f34-07cf-4447-b083-d68f1de691c8\",\r\n \"text\": \" sujet\",\r\n \"start\": 309740,\r\n \"end\": 310020,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a14de495-e129-4002-b7e4-15875d96f766\",\r\n \"text\": \" votre\",\r\n \"start\": 295890,\r\n \"end\": 296050,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a18000e2-332c-4c34-8865-91efd540cf88\",\r\n \"text\": \" chose\",\r\n \"start\": 308440,\r\n \"end\": 308680,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a1b267eb-bac7-4dd1-8bdd-2fe5c7b54acf\",\r\n \"text\": \" bien,\",\r\n \"start\": 294270,\r\n \"end\": 294410,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a7125ffc-dd0a-4153-8a09-d918c4ad0968\",\r\n \"text\": \" dégâts.\",\r\n \"start\": 300470,\r\n \"end\": 300810,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"a883c140-9384-4c05-a5a9-d2efab1c8127\",\r\n \"text\": \" je\",\r\n \"start\": 294470,\r\n \"end\": 294590,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"ab43058e-2a80-4c2a-b96a-727a1370a990\",\r\n \"text\": \" d'anonymisation.\",\r\n \"start\": 306170,\r\n \"end\": 306790,\r\n \"duration\": 620,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"b6dda4df-2e9a-4bc1-b25e-4cbd921dc415\",\r\n \"text\": \" des\",\r\n \"start\": 300210,\r\n \"end\": 300470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"cbc0c46e-9e54-4f62-ba8e-8845769228f0\",\r\n \"text\": \" nous\",\r\n \"start\": 303130,\r\n \"end\": 303550,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"d0391fd7-f7a2-45c2-ad5c-ef2453f39639\",\r\n \"text\": \" et\",\r\n \"start\": 305990,\r\n \"end\": 306170,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"d8fdbb31-269e-454f-95b4-62d3ec72b86e\",\r\n \"text\": \" processus\",\r\n \"start\": 304510,\r\n \"end\": 305250,\r\n \"duration\": 740,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"e116b9ff-668f-47a5-b88d-ab80bb396ea0\",\r\n \"text\": \" cela.\",\r\n \"start\": 295030,\r\n \"end\": 295230,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"e67fa2a8-0ec9-49bb-bb43-7613129b4621\",\r\n \"text\": \" sur\",\r\n \"start\": 304250,\r\n \"end\": 304390,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"f89262d8-eb77-454a-ac36-a59fb16d1c59\",\r\n \"text\": \" vous\",\r\n \"start\": 309460,\r\n \"end\": 309580,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"fe5fe3e1-cf9f-4eeb-b99b-aa70502e31b1\",\r\n \"text\": \" agréé\",\r\n \"start\": 298530,\r\n \"end\": 299130,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n },\r\n {\r\n \"id\": \"ff0e36a6-0be6-429a-8a88-86ace9716d58\",\r\n \"text\": \" avancer\",\r\n \"start\": 303910,\r\n \"end\": 304250,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e8b621da-5387-4e22-b348-88a52ea8879f\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"04:53-05:10\"\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"contact-reason-classification\": [\r\n {\r\n \"id\": \"a8ed96a4-35ec-4a07-84a4-35361dcae22d\",\r\n \"text\": \"Car accident\",\r\n \"object\": {\r\n \"title\": \"Car accident with material damage and request for replacement vehicle\",\r\n \"reasoning\": \"The customer had a car accident, with material damage on the vehicle. The customer wants to know if the repair of the vehicle will be taken in charge. No injuries reported. The customer has filled out a constat amiable with the other driver, who admitted his fault and was not injured. The customer has not sent the constat to the insurance company yet. The customer also asked for a replacement vehicle, as the current one is immobilized. The customer's vehicle is currently immobilized on the location of the accident. The customer agreed to contact the roadside assistance service for the recovery of the vehicle. The customer prefers a garage near his home for the recovery of the vehicle.\",\r\n \"contact_reason\": \"Car accident\"\r\n },\r\n \"type\": \"contact-reason-classification\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"ec75a3e6-ca15-476b-87ad-c255c90e57f9"}],"id":"65dd9c78-2785-4363-8122-48b46715c7ac","_postman_id":"65dd9c78-2785-4363-8122-48b46715c7ac","description":""}],"id":"8a52357d-a218-43a3-83c5-08da1356f0f6","description":"The \"Reason For Contact\" AI Insight identifies and extracts the main reason for contact, from an input set of possible reasons. It also provides a comprehensive reasoning of the customer's needs. By understanding the main needs expressed by the client, businesses can better tailor their services and responses to improve customer satisfaction and operational efficiency.
\nEndpoint Features :
\nReason For Contact Identification
\nExtracts the reason for contact, from the input set of reasons, that is most relevant to the context of the customer request
\nDetailed Reasoning
\nProvides in-depth reasoning of the customer's needs, to highlight the choice of the extracted reason for contact
\nAutomatic Title Generation
\nGenerates a short title concisely summarizing the customer request
\nInput Format :
\nDedicated request and input parameters, based on Endpoint description :
\n- \n
api/job/tasks | form-data : Endpoint description
\n \napi/job/tasks | json : Endpoint description
\n \n
Request body
\n- \n
\noutput_langSupported \n
\nconfiguration.insights.tasks_parameters.input_parametersObject \n
\nconfiguration.insights.tasks_parameters.input_parameters.contact_reason_classificationObject \n
Output Format :
\nThe output is formatted as a single object containing the key elements of the reason for contact
\nAPI Task Key : contact-reason-classification
Generated AI Insights :
\nPath : ai-insights.contact-reason-classification
Structure :
\n- \n
\ntitle: The customer request/topic in the format of a short title with key elements \n
\nreasoning: A comprehensive description of the customer's needs \n
\ncontact_reason: The extracted reason for contact, from the input set of reasons- \n
In case of an array input
\n'reasons':['reason_1','reason_2',...,'reason_N']: The extracted reason for contactcontact_reasonis an array element'reason_i'\nIn case of an object input
\n'reasons':{'key_1':'reason_1','key_2':'reason_2',...,'key_N':'reason_N'}: The extracted reason for contactcontact_reasonis an object key'key_i'related to Key-Value pair'key_i':'reason_i'\n
\n
Type :
\n- \n
- \"contact-reason-classification\" \n
The Reason For Contact is in the object field of the insight
\n{\n \"contact-reason-classification\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string\", // same content as 'object.contact_reason'\n \"object\": {\n \"title\": \"string\",\n \"reasoning\": \"string\",\n \"contact_reason\": \"string\"\n },\n \"type\": \"contact-reason-classification\"\n }\n ]\n}\n\nWebHook callback reception on successful evaluation of customer satisfaction during the call
\nEvaluate customer satisfaction during a call from previously transcribed audio, and receive a webhook callback (POST request) on successful evaluation of customer satisfaction during the call, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful evaluation of customer satisfaction during the call, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"831b6a29-ab84-463a-9b1a-e2250470b990","name":"Get evaluation of customer satisfaction during a call status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\",\r\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"08ea8199-f631-4155-90cb-a75605122eea\",\r\n \"text\": \" d'aide\",\r\n \"start\": 159200,\r\n \"end\": 159460,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"0a4292a9-8d2a-4a50-9ae4-a8a83789cebc\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 136560,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"0b99a94b-17f9-4b59-b853-50ed6206d3ac\",\r\n \"text\": \" journée\",\r\n \"start\": 163800,\r\n \"end\": 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\"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"bf91e9bc-f7c5-4562-b225-c2059d6844ce\",\r\n \"text\": \" avez\",\r\n \"start\": 158840,\r\n \"end\": 159000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"bf9b9d0d-4e57-4647-9d64-c2a863cdbaee\",\r\n \"text\": \" Il\",\r\n \"start\": 136980,\r\n \"end\": 137140,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"c1e70417-f38b-4802-9919-8c4859a9855d\",\r\n \"text\": \" numéro\",\r\n \"start\": 134460,\r\n \"end\": 134680,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e35f988e-4d86-4e30-bb15-8b65de93d5ba\",\r\n \"text\": \" passez\",\r\n \"start\": 162920,\r\n \"end\": 163440,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e3865f6d-e9be-4ca5-b47d-a5fa44d99c3b\",\r\n \"text\": \" monsieur\",\r\n \"start\": 156420,\r\n \"end\": 156680,\r\n \"duration\": 260,\r\n \"probability\": 0.27,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e67c1aa9-2913-4862-b3db-24f929f2818b\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"eccb4f6b-1ef7-4520-9133-13878ecb4b57\",\r\n \"text\": \" rien\",\r\n \"start\": 156260,\r\n \"end\": 156420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"ef2367fb-b363-4dcd-b0de-6f0f246ddf5e\",\r\n \"text\": \" lequel\",\r\n \"start\": 134840,\r\n \"end\": 135000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"f0bccaff-c87f-4858-bd88-ef2f2073f715\",\r\n \"text\": \" contacter\",\r\n \"start\": 158080,\r\n \"end\": 158420,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"fb532ae4-7d27-4fec-815b-c60a5bf75627\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 132920,\r\n \"end\": 133220,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"9fc0c66a-160f-4b12-8279-584a8df78713\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\"\r\n },\r\n {\r\n \"id\": \"e4be2307-3e0f-417d-bc42-13582d13eb76\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\",\r\n \"text\": \"00 00 00. Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1c07d27f-bd59-404e-ab70-ba981ae8bf3a\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"36b4d3c1-f4ef-423d-b6b8-38676230ea5e\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"807f9132-fba4-43e1-b5d1-70cc7c69a5a8\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"a736788d-0e47-47d8-9df1-029eb5abb496\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"db01056e-f57e-48d3-961d-d4e8ff1ad4bc\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f3546be-7734-4e17-b704-9a1148247228\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"00b3b11a-c138-45ac-a81e-f67d0168e95d\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"16dfd4f2-b9f8-4104-8511-9812cf72f29c\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"1bc6cee7-519f-4d47-8c81-082f71353108\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"1e2049d5-1f8f-492a-be09-28916d03057a\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2bb7ff2e-d04d-4da7-a727-fa834bcba734\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2bedd0ff-b2e9-4f2e-baf0-fc73cb4a1f4a\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2ebc94a0-5a49-47ab-a477-152729b27267\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"3eacf466-eed0-4beb-9687-8113a2228890\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"41fa6fa0-a426-482a-9607-fc9cded954df\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"49fc00c5-e4a0-4224-98fc-7c405c6b07a2\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"4bdf7138-888f-49de-ac88-fef9f110b056\",\r\n \"text\": \" en\",\r\n \"start\": 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\"id\": \"59382ee0-f22a-4960-98a0-26821299cdb4\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"736786ee-4191-4754-bcee-c5448ddb9d62\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"746b8669-0825-4b2f-a872-3df05a366e54\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"8d9d3061-0acb-4169-aa4f-341f20a88ff5\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"917742d1-3dbd-434e-a186-f1787b51fffd\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"9564a1fb-425b-4f4b-9ae8-db8345dc2e00\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"99da904c-384e-4ff5-bd23-3d4dfbcfa9cf\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"9c329ff1-78e8-4fd2-8c7b-8e9ad41ebe24\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"b22fa519-25a6-4bcd-afa1-7a0c6f20c003\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"b7af7b73-4142-48a1-9a5a-c0035bd66399\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"b7b7989b-bf4c-4c43-a032-a84e744ff663\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"b8d6f484-7df8-4810-a8bb-7cb47da64c5a\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c2439cac-ac80-4f6c-8487-bb6e86bb271e\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c2f1c7c9-6ce4-4af0-a566-8c26bee92e47\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c4f5fde8-3a41-425f-88d5-a506a8fd08ad\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"d1f4f89b-9269-45fe-9a4e-0d0506d45892\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"e1a9a18b-086d-43ff-b2ed-614e9e591a1c\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"e57f8bd2-a46d-404c-8cf8-8fa043832dfe\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"ed045933-68eb-468f-9a84-1115cb3987b7\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"f0985639-1457-4d4f-a3ab-c930552d8cf0\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"f27dbb99-8411-41b6-a8e9-5f78501eb1c3\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0a0810ec-d15c-4d42-b8e6-3e795c1ac9fc\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"24d2dfb1-a365-48f7-8951-fb34684ee9e0\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"29657265-109d-4709-b432-5d9208ba11c6\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"3ddafbac-81a8-4fe6-b476-c741e51775b4\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"41500624-410a-4483-82d7-57acc6f17025\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"42bedba1-eb6d-4410-8d25-67036b0ba9c5\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"46fe9dfb-a3fa-41ce-8bb4-ad8329b18a34\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"4d667a97-66de-4227-a11e-41b1315ef1fd\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"4fe23755-0e56-4665-b940-abd020256cc6\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"6e949c2e-6e3d-437a-b0e8-889657ca4e8d\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"868a0fb7-dd38-4cf0-b8d2-aac65bd56e87\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"88473e71-181f-43af-baa5-fd5b1ad4fe33\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"91d63630-7b04-404b-acb7-21e6004d831a\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"979ac965-5751-4a9c-a42e-853165c7253d\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"a3fc4cbd-ce9b-4905-ae83-eca10da68be3\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"c3001b75-d83c-4011-8ac3-c0e03d9226c6\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"fca1718c-debf-462b-abd1-5206c5e47b13\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\",\r\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. 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},\r\n {\r\n \"id\": \"d4d33dca-a08e-4c8d-8c1b-c74fe230ac22\",\r\n \"text\": \" faire\",\r\n \"start\": 25790,\r\n \"end\": 25950,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"d7b664f9-89a9-4834-9dde-c2b41419efba\",\r\n \"text\": \" compte\",\r\n \"start\": 29310,\r\n \"end\": 29450,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"d865141d-28a7-4fda-b0d4-fd2b21fb53f7\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 27870,\r\n \"end\": 28290,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"dafd79f5-a937-40f9-a0dc-53cb6657ac8d\",\r\n \"text\": \" s'il\",\r\n \"start\": 30970,\r\n \"end\": 31230,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"ec2bcc3a-7d42-4d11-828f-78372d502384\",\r\n \"text\": \" je\",\r\n \"start\": 22890,\r\n \"end\": 22970,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0555a940-519e-4f05-8bc8-3c66ea14c951\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"07ef7c1b-132c-4a5f-bd87-445a0d59b78c\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"245a655c-67f4-4256-8d30-a77cd4ae87a5\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"2e6c3e87-6b78-42a9-a6b2-37cac03b7a98\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"30fd8193-7c6f-482a-9598-2c27d00229b0\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"343d0f53-6b55-463a-b12e-e2230e9804ad\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"344cbc2b-a086-4ae3-9d48-2de5e0236606\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"35d99840-d964-4257-b0fc-4ff56f3ad0c2\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"3861d666-b9ff-40ae-ab25-2a0cf03ff55e\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"3c813be1-220c-471d-8d31-a6258e67d8e7\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"75ab4884-8e55-47a6-8ede-e7ab58db3a53\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"aaa8eb93-f6be-46c4-886d-55d4a98400ba\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"acabd2fb-9b27-4d00-be36-39965ffe852b\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"bee26e3d-a75e-409b-a2df-6d81fcd7ab63\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"d80a02c6-2746-42f8-ab85-398514b5b56c\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"e7f5a84d-3980-4cfc-82d8-0fac7524be1f\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"ecc21bdd-9f6f-481f-b1b6-8394b4838651\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\",\r\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\",\r\n \"start\": 6000,\r\n \"end\": 21460,\r\n \"duration\": 15460,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02075963-8c2f-4824-8fef-94c2865f3ba5\",\r\n \"text\": \" à\",\r\n \"start\": 8039,\r\n \"end\": 8180,\r\n \"duration\": 141,\r\n \"probability\": 0.76,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"02b10c47-6796-4329-8468-b3568ae95ab1\",\r\n \"text\": \" C'est\",\r\n \"start\": 20180,\r\n \"end\": 20700,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"03a70128-31c1-4b93-91d6-92bb30b4b731\",\r\n \"text\": \" 4G\",\r\n \"start\": 16440,\r\n \"end\": 16800,\r\n \"duration\": 360,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": 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\"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"37cb57cf-0699-42d9-822a-5c42452a3efa\",\r\n \"text\": \" connecter.\",\r\n \"start\": 17100,\r\n \"end\": 17600,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"393a20b2-ac91-4011-af63-62f969c003bd\",\r\n \"text\": \" fois\",\r\n \"start\": 19040,\r\n \"end\": 19300,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"399450b2-39b5-4364-80e2-a982d2114a80\",\r\n \"text\": \" internet.\",\r\n \"start\": 9960,\r\n \"end\": 10220,\r\n \"duration\": 260,\r\n \"probability\": 0.4,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"3ba35d7d-3a2b-4d51-bb0e-3c837cb26b2d\",\r\n \"text\": \" Dupont\",\r\n 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{\r\n \"id\": \"6b56bc04-41ce-4082-b5e1-5ff578dd8ab7\",\r\n \"text\": \" Je\",\r\n \"start\": 14260,\r\n \"end\": 14640,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"72a7cf14-fbcf-4c3e-a7b8-a93398fc00b8\",\r\n \"text\": \" internet.\",\r\n \"start\": 13720,\r\n \"end\": 13960,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"7965eea9-a06a-4d50-a80f-68987fb1771f\",\r\n \"text\": \" C'est\",\r\n \"start\": 17980,\r\n \"end\": 18500,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"7c153913-e0af-4690-aaef-07e26437dc60\",\r\n \"text\": \" problème\",\r\n \"start\": 9080,\r\n \"end\": 9380,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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\"second\",\r\n \"segment_id\": \"a49b1000-5e18-433f-9d6f-6987404dc9e7\"\r\n },\r\n {\r\n \"id\": \"f8a8d170-6a5d-441b-afce-415d595a997f\",\r\n \"text\": \" vais\",\r\n \"start\": 72720,\r\n \"end\": 72860,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a49b1000-5e18-433f-9d6f-6987404dc9e7\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04051c98-899a-4143-8f57-241fd5b4f4b6\",\r\n \"text\": \" Votre\",\r\n \"start\": 112490,\r\n \"end\": 112850,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"09150455-5915-4878-aa80-4636028e2b4c\",\r\n \"text\": \" une\",\r\n \"start\": 125270,\r\n \"end\": 125430,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"0f856aef-cbc3-4874-9a63-383a352f3036\",\r\n \"text\": \" cette\",\r\n \"start\": 122810,\r\n \"end\": 122950,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n 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111350,\r\n \"duration\": 220,\r\n \"probability\": 0.42,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"f69e909b-14cb-4f29-bace-ca17cc4db9bf\",\r\n \"text\": \" panne\",\r\n \"start\": 122950,\r\n \"end\": 123270,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"fd555082-5aab-4329-9257-98efa4f62943\",\r\n \"text\": \" d'avancement\",\r\n \"start\": 119430,\r\n \"end\": 119850,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"00aa0509-3f23-457d-b700-ab91a401133a\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"0694f3fe-2340-4f50-8a1b-16021f35b093\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"0adf1a45-8d14-4d14-a805-af06eb098b46\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"16df12a1-598e-48d5-89e2-ea24ccd1b9e9\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"2794f89a-6313-48e7-90a7-8a12317e3306\",\r\n \"text\": \" est\",\r\n \"start\": 42040,\r\n \"end\": 42440,\r\n \"duration\": 400,\r\n \"probability\": 0.77,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"347c7b1b-65b3-47df-83fa-e7d84bad757b\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"38c768f4-e682-4ecc-bcff-db4ab2fc08cc\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"3a8c8d47-2904-454e-84a3-6d091c21b596\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"3c319906-42bd-480d-ba85-59c6238e3aea\",\r\n \"text\": \" 92\",\r\n \"start\": 37250,\r\n \"end\": 38830,\r\n \"duration\": 1580,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"40af1ebb-22a7-4110-96c0-cba266888eb7\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"428a52f5-7e42-4900-bb51-7427a45d1a67\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"6a9891c9-37bc-4bf7-b563-32a9243c580f\",\r\n \"text\": \" 97\",\r\n \"start\": 44380,\r\n \"end\": 44920,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"6e3f4c35-3b4d-4e58-863f-343848e82514\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"74adbda6-582e-4dbe-9231-0f894652108a\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"800c103e-80ea-4145-beb5-551476de60ad\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"89d81119-6302-4773-9bb1-db00dfa219d5\",\r\n \"text\": \" 14\",\r\n \"start\": 35350,\r\n \"end\": 36170,\r\n \"duration\": 820,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"b170903f-72bb-4beb-b46b-362f2f7831a9\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"b17cc709-47c9-449b-b8da-36c853554286\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"c379589f-b382-4ddc-a314-bb7d7720b32c\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"e26c22c9-8724-4a55-8148-d3e4af082934\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"eb377be8-1d41-44a9-b1b0-adf9251dd26c\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"f68a1318-5ef8-4d3b-9107-630185aea7d3\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d77a512-89e8-4605-8f7d-3f2aeef64f7d\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1074dbbb-3250-46d3-b2cd-686b1094bdad\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"14483e97-144e-4006-b5eb-c485bd25c236\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"15a76438-eac6-4a70-84ed-703f27506572\",\r\n \"text\": \" ticket\",\r\n \"start\": 89600,\r\n \"end\": 89740,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"17bdb3f0-f883-49a2-b0c7-e0e4383c6689\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97380,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1c4b6905-e5e4-4ac2-adc3-5f266231b54f\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1dc53d9f-2728-4572-8e3d-06c97d2af1a9\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"26c0dc97-e95d-49a0-a6fc-a2f60cac9a00\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"27e97ca2-fac5-4027-81f6-e4306c557403\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"29588c92-fca6-48ae-8b93-1d64a1ddca58\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"2f6f14a9-25fe-4bf1-b47c-ccbe6894b125\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"35770840-93b3-4db4-b45b-e3bd2883aaca\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4112a039-a524-4213-b636-f7d62813cd42\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4204e033-5c19-479a-a3ab-323cfcc6e28e\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4223ce29-ea4b-41be-9204-56f09b8a8f65\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"467b98d3-3c30-40bd-944e-1dae0ef2fe57\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4e39297f-4d86-4ad2-b610-2b44b3509483\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4f002855-17a3-40f3-91b7-6e27bb40d442\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"53c7565d-7fb6-4707-9b18-dad252f7ac46\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"56af623a-8c17-473d-a25b-c27f2356d7aa\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"572a5564-e0f3-4b34-838f-4094ecf91221\",\r\n \"text\": \" dans\",\r\n \"start\": 98660,\r\n \"end\": 98840,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"6815c701-86d2-470f-bebf-65b34228def6\",\r\n \"text\": \" Je\",\r\n \"start\": 95500,\r\n \"end\": 95640,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"70d4460c-626e-4fc1-83b7-bb8bd6d8cac4\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"7f4d9247-28f0-4553-8e53-36cdf2c01fb5\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"836179db-64ca-42ef-9572-4c83c4d6f046\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"89b66b23-2ba0-4e1b-84fe-dc709c7d5c61\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"95761637-92a6-4537-866c-25a15e601467\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"980b816f-476c-4398-8465-0175ab3c3bdc\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"989e3bb1-90c4-4a9a-9e30-31e202ce17f1\",\r\n \"text\": \" donner\",\r\n 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{\r\n \"id\": \"9dfd18aa-12a9-435c-be4f-7b5c7ec2a627\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"a148214a-d4e9-4822-91d2-b83a36e5de58\",\r\n \"text\": \" Désolé\",\r\n \"start\": 84960,\r\n \"end\": 85320,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"a269a4c6-fac0-4caa-9c2b-d7a0025d779a\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"a8a26b49-a477-4a61-af85-2cedc3fe83f0\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e35f988e-4d86-4e30-bb15-8b65de93d5ba\",\r\n \"text\": \" passez\",\r\n \"start\": 162920,\r\n \"end\": 163440,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e3865f6d-e9be-4ca5-b47d-a5fa44d99c3b\",\r\n \"text\": \" monsieur\",\r\n \"start\": 156420,\r\n \"end\": 156680,\r\n \"duration\": 260,\r\n \"probability\": 0.27,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"e67c1aa9-2913-4862-b3db-24f929f2818b\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"eccb4f6b-1ef7-4520-9133-13878ecb4b57\",\r\n \"text\": \" rien\",\r\n \"start\": 156260,\r\n \"end\": 156420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"ef2367fb-b363-4dcd-b0de-6f0f246ddf5e\",\r\n \"text\": \" lequel\",\r\n \"start\": 134840,\r\n \"end\": 135000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"f0bccaff-c87f-4858-bd88-ef2f2073f715\",\r\n \"text\": \" contacter\",\r\n \"start\": 158080,\r\n \"end\": 158420,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n },\r\n {\r\n \"id\": \"fb532ae4-7d27-4fec-815b-c60a5bf75627\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 132920,\r\n \"end\": 133220,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"14f1876d-645e-43ab-ba13-f9f8b5b345c2\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"9fc0c66a-160f-4b12-8279-584a8df78713\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\"\r\n },\r\n {\r\n \"id\": \"e4be2307-3e0f-417d-bc42-13582d13eb76\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"1dc63793-64f8-4c82-b93b-9ec925452451\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\",\r\n \"text\": \"00 00 00. Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1c07d27f-bd59-404e-ab70-ba981ae8bf3a\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"36b4d3c1-f4ef-423d-b6b8-38676230ea5e\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"807f9132-fba4-43e1-b5d1-70cc7c69a5a8\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"a736788d-0e47-47d8-9df1-029eb5abb496\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n },\r\n {\r\n \"id\": \"db01056e-f57e-48d3-961d-d4e8ff1ad4bc\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4782e7a6-c552-407c-94ab-54d8e7ae37aa\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f3546be-7734-4e17-b704-9a1148247228\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"00b3b11a-c138-45ac-a81e-f67d0168e95d\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"16dfd4f2-b9f8-4104-8511-9812cf72f29c\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"1bc6cee7-519f-4d47-8c81-082f71353108\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"1e2049d5-1f8f-492a-be09-28916d03057a\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2bb7ff2e-d04d-4da7-a727-fa834bcba734\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2bedd0ff-b2e9-4f2e-baf0-fc73cb4a1f4a\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"2ebc94a0-5a49-47ab-a477-152729b27267\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n 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\"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"917742d1-3dbd-434e-a186-f1787b51fffd\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"9564a1fb-425b-4f4b-9ae8-db8345dc2e00\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"99da904c-384e-4ff5-bd23-3d4dfbcfa9cf\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"9c329ff1-78e8-4fd2-8c7b-8e9ad41ebe24\",\r\n \"text\": \" résolu\",\r\n \"start\": 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\"id\": \"b8d6f484-7df8-4810-a8bb-7cb47da64c5a\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c2439cac-ac80-4f6c-8487-bb6e86bb271e\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c2f1c7c9-6ce4-4af0-a566-8c26bee92e47\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"c4f5fde8-3a41-425f-88d5-a506a8fd08ad\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"d1f4f89b-9269-45fe-9a4e-0d0506d45892\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"e1a9a18b-086d-43ff-b2ed-614e9e591a1c\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"e57f8bd2-a46d-404c-8cf8-8fa043832dfe\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"ed045933-68eb-468f-9a84-1115cb3987b7\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"f0985639-1457-4d4f-a3ab-c930552d8cf0\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n },\r\n {\r\n \"id\": \"f27dbb99-8411-41b6-a8e9-5f78501eb1c3\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f3546be-7734-4e17-b704-9a1148247228\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0a0810ec-d15c-4d42-b8e6-3e795c1ac9fc\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"24d2dfb1-a365-48f7-8951-fb34684ee9e0\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"29657265-109d-4709-b432-5d9208ba11c6\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"3ddafbac-81a8-4fe6-b476-c741e51775b4\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"41500624-410a-4483-82d7-57acc6f17025\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"42bedba1-eb6d-4410-8d25-67036b0ba9c5\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"46fe9dfb-a3fa-41ce-8bb4-ad8329b18a34\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"4d667a97-66de-4227-a11e-41b1315ef1fd\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"4fe23755-0e56-4665-b940-abd020256cc6\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"6e949c2e-6e3d-437a-b0e8-889657ca4e8d\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"868a0fb7-dd38-4cf0-b8d2-aac65bd56e87\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"88473e71-181f-43af-baa5-fd5b1ad4fe33\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"91d63630-7b04-404b-acb7-21e6004d831a\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"979ac965-5751-4a9c-a42e-853165c7253d\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"a3fc4cbd-ce9b-4905-ae83-eca10da68be3\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"c3001b75-d83c-4011-8ac3-c0e03d9226c6\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n },\r\n {\r\n \"id\": \"fca1718c-debf-462b-abd1-5206c5e47b13\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"540f67c8-1e47-48ed-8c5e-67861fbd6dce\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\",\r\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\r\n \"start\": 22450,\r\n \"end\": 31950,\r\n \"duration\": 9500,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02e61ea3-50d1-4dc1-a767-0ce69b1633f5\",\r\n \"text\": \" Je\",\r\n \"start\": 25330,\r\n \"end\": 25650,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"12b98b57-28f3-44fa-bc21-6b94a3fb1038\",\r\n \"text\": \" box\",\r\n \"start\": 30270,\r\n \"end\": 30470,\r\n \"duration\": 200,\r\n \"probability\": 0.29,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"1502e5b5-1241-46df-b87c-00e08dd8b5b3\",\r\n \"text\": \" problèmes,\",\r\n \"start\": 24330,\r\n \"end\": 24530,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"aaaa55de-b098-4588-bc43-4801d803f0f5\",\r\n \"text\": \" mon\",\r\n \"start\": 26050,\r\n \"end\": 26170,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"ada1fb65-6d40-41d8-821f-7c2978bd29de\",\r\n \"text\": \" vous\",\r\n \"start\": 31230,\r\n \"end\": 31310,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"b09c7082-3246-4dd2-bc85-0ae8d9101dca\",\r\n \"text\": \" vous\",\r\n \"start\": 23810,\r\n \"end\": 23870,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"b95db4a8-dfad-4611-b523-3c952e115774\",\r\n \"text\": \" rencontrez\",\r\n \"start\": 23870,\r\n \"end\": 24230,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"b988544a-ab07-40bf-a3b3-d76ea9fb60d8\",\r\n \"text\": \" de\",\r\n \"start\": 30030,\r\n \"end\": 30130,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"c2aa583b-443c-4e9c-8f6a-8e613c381c21\",\r\n \"text\": \" internet,\",\r\n \"start\": 30470,\r\n \"end\": 30650,\r\n \"duration\": 180,\r\n \"probability\": 0.45,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"c968b9f0-753e-4ce6-be5e-0b477362dfaa\",\r\n \"text\": \" et\",\r\n \"start\": 29450,\r\n \"end\": 29590,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"d4d33dca-a08e-4c8d-8c1b-c74fe230ac22\",\r\n \"text\": \" faire\",\r\n \"start\": 25790,\r\n \"end\": 25950,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"d7b664f9-89a9-4834-9dde-c2b41419efba\",\r\n \"text\": \" compte\",\r\n \"start\": 29310,\r\n \"end\": 29450,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"d865141d-28a7-4fda-b0d4-fd2b21fb53f7\",\r\n \"text\": \" Pouvez-vous\",\r\n \"start\": 27870,\r\n \"end\": 28290,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"dafd79f5-a937-40f9-a0dc-53cb6657ac8d\",\r\n \"text\": \" s'il\",\r\n \"start\": 30970,\r\n \"end\": 31230,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n },\r\n {\r\n \"id\": \"ec2bcc3a-7d42-4d11-828f-78372d502384\",\r\n \"text\": \" je\",\r\n \"start\": 22890,\r\n \"end\": 22970,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"581e4ee3-4980-49f5-a2c7-452c2e2d6968\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0555a940-519e-4f05-8bc8-3c66ea14c951\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"07ef7c1b-132c-4a5f-bd87-445a0d59b78c\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"245a655c-67f4-4256-8d30-a77cd4ae87a5\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"2e6c3e87-6b78-42a9-a6b2-37cac03b7a98\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"30fd8193-7c6f-482a-9598-2c27d00229b0\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"343d0f53-6b55-463a-b12e-e2230e9804ad\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"344cbc2b-a086-4ae3-9d48-2de5e0236606\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"35d99840-d964-4257-b0fc-4ff56f3ad0c2\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"3861d666-b9ff-40ae-ab25-2a0cf03ff55e\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"3c813be1-220c-471d-8d31-a6258e67d8e7\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"75ab4884-8e55-47a6-8ede-e7ab58db3a53\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"aaa8eb93-f6be-46c4-886d-55d4a98400ba\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"acabd2fb-9b27-4d00-be36-39965ffe852b\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"bee26e3d-a75e-409b-a2df-6d81fcd7ab63\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"d80a02c6-2746-42f8-ab85-398514b5b56c\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"e7f5a84d-3980-4cfc-82d8-0fac7524be1f\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n },\r\n {\r\n \"id\": \"ecc21bdd-9f6f-481f-b1b6-8394b4838651\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"58a60ba1-f261-4be6-9e25-504209eeb1aa\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\",\r\n \"text\": \"Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\",\r\n \"start\": 6000,\r\n \"end\": 21460,\r\n \"duration\": 15460,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02075963-8c2f-4824-8fef-94c2865f3ba5\",\r\n \"text\": \" à\",\r\n \"start\": 8039,\r\n \"end\": 8180,\r\n \"duration\": 141,\r\n \"probability\": 0.76,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"02b10c47-6796-4329-8468-b3568ae95ab1\",\r\n \"text\": \" C'est\",\r\n \"start\": 20180,\r\n \"end\": 20700,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"03a70128-31c1-4b93-91d6-92bb30b4b731\",\r\n \"text\": \" 4G\",\r\n \"start\": 16440,\r\n \"end\": 16800,\r\n \"duration\": 360,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": 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{\r\n \"id\": \"6b56bc04-41ce-4082-b5e1-5ff578dd8ab7\",\r\n \"text\": \" Je\",\r\n \"start\": 14260,\r\n \"end\": 14640,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"72a7cf14-fbcf-4c3e-a7b8-a93398fc00b8\",\r\n \"text\": \" internet.\",\r\n \"start\": 13720,\r\n \"end\": 13960,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"7965eea9-a06a-4d50-a80f-68987fb1771f\",\r\n \"text\": \" C'est\",\r\n \"start\": 17980,\r\n \"end\": 18500,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6e8fd78b-63e1-4fe4-8289-4ce25ec874e1\"\r\n },\r\n {\r\n \"id\": \"7c153913-e0af-4690-aaef-07e26437dc60\",\r\n \"text\": \" problème\",\r\n \"start\": 9080,\r\n \"end\": 9380,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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\"second\",\r\n \"segment_id\": \"a49b1000-5e18-433f-9d6f-6987404dc9e7\"\r\n },\r\n {\r\n \"id\": \"f8a8d170-6a5d-441b-afce-415d595a997f\",\r\n \"text\": \" vais\",\r\n \"start\": 72720,\r\n \"end\": 72860,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a49b1000-5e18-433f-9d6f-6987404dc9e7\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04051c98-899a-4143-8f57-241fd5b4f4b6\",\r\n \"text\": \" Votre\",\r\n \"start\": 112490,\r\n \"end\": 112850,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"09150455-5915-4878-aa80-4636028e2b4c\",\r\n \"text\": \" une\",\r\n \"start\": 125270,\r\n \"end\": 125430,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"a83b64cf-34ff-4fc0-a945-cc3f3d60814b\"\r\n },\r\n {\r\n \"id\": \"0f856aef-cbc3-4874-9a63-383a352f3036\",\r\n \"text\": \" cette\",\r\n \"start\": 122810,\r\n \"end\": 122950,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n 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L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"00aa0509-3f23-457d-b700-ab91a401133a\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"0694f3fe-2340-4f50-8a1b-16021f35b093\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"0adf1a45-8d14-4d14-a805-af06eb098b46\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"3a8c8d47-2904-454e-84a3-6d091c21b596\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"3c319906-42bd-480d-ba85-59c6238e3aea\",\r\n \"text\": \" 92\",\r\n \"start\": 37250,\r\n \"end\": 38830,\r\n \"duration\": 1580,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"40af1ebb-22a7-4110-96c0-cba266888eb7\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"428a52f5-7e42-4900-bb51-7427a45d1a67\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"6a9891c9-37bc-4bf7-b563-32a9243c580f\",\r\n \"text\": \" 97\",\r\n \"start\": 44380,\r\n \"end\": 44920,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"6e3f4c35-3b4d-4e58-863f-343848e82514\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"74adbda6-582e-4dbe-9231-0f894652108a\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"800c103e-80ea-4145-beb5-551476de60ad\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"89d81119-6302-4773-9bb1-db00dfa219d5\",\r\n \"text\": \" 14\",\r\n \"start\": 35350,\r\n \"end\": 36170,\r\n \"duration\": 820,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"b170903f-72bb-4beb-b46b-362f2f7831a9\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"b17cc709-47c9-449b-b8da-36c853554286\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"c379589f-b382-4ddc-a314-bb7d7720b32c\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"e26c22c9-8724-4a55-8148-d3e4af082934\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"eb377be8-1d41-44a9-b1b0-adf9251dd26c\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n },\r\n {\r\n \"id\": \"f68a1318-5ef8-4d3b-9107-630185aea7d3\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"b7287d88-bc8f-4759-b390-5cfe3269a621\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d77a512-89e8-4605-8f7d-3f2aeef64f7d\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1074dbbb-3250-46d3-b2cd-686b1094bdad\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"14483e97-144e-4006-b5eb-c485bd25c236\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"15a76438-eac6-4a70-84ed-703f27506572\",\r\n \"text\": \" ticket\",\r\n \"start\": 89600,\r\n \"end\": 89740,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"17bdb3f0-f883-49a2-b0c7-e0e4383c6689\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97380,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1c4b6905-e5e4-4ac2-adc3-5f266231b54f\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"1dc53d9f-2728-4572-8e3d-06c97d2af1a9\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"26c0dc97-e95d-49a0-a6fc-a2f60cac9a00\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"27e97ca2-fac5-4027-81f6-e4306c557403\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"29588c92-fca6-48ae-8b93-1d64a1ddca58\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"2f6f14a9-25fe-4bf1-b47c-ccbe6894b125\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"35770840-93b3-4db4-b45b-e3bd2883aaca\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4112a039-a524-4213-b636-f7d62813cd42\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4204e033-5c19-479a-a3ab-323cfcc6e28e\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4223ce29-ea4b-41be-9204-56f09b8a8f65\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"467b98d3-3c30-40bd-944e-1dae0ef2fe57\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4e39297f-4d86-4ad2-b610-2b44b3509483\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"4f002855-17a3-40f3-91b7-6e27bb40d442\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"53c7565d-7fb6-4707-9b18-dad252f7ac46\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"56af623a-8c17-473d-a25b-c27f2356d7aa\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"572a5564-e0f3-4b34-838f-4094ecf91221\",\r\n \"text\": \" dans\",\r\n \"start\": 98660,\r\n \"end\": 98840,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"6815c701-86d2-470f-bebf-65b34228def6\",\r\n \"text\": \" Je\",\r\n \"start\": 95500,\r\n \"end\": 95640,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"70d4460c-626e-4fc1-83b7-bb8bd6d8cac4\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"7f4d9247-28f0-4553-8e53-36cdf2c01fb5\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"836179db-64ca-42ef-9572-4c83c4d6f046\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"89b66b23-2ba0-4e1b-84fe-dc709c7d5c61\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"95761637-92a6-4537-866c-25a15e601467\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"980b816f-476c-4398-8465-0175ab3c3bdc\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c050400a-5aa7-43c4-b42d-09831af485b8\"\r\n },\r\n {\r\n \"id\": \"989e3bb1-90c4-4a9a-9e30-31e202ce17f1\",\r\n \"text\": \" donner\",\r\n 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\"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"bba1d48e-31ef-4398-803e-c583f9505a26\",\r\n \"text\": \" vais\",\r\n \"start\": 52190,\r\n \"end\": 52250,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"bdc71536-559d-441a-a13c-3016d142f139\",\r\n \"text\": \" pourriez-vous\",\r\n \"start\": 54030,\r\n \"end\": 54290,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"be70b998-f297-4852-83eb-7c64bca3f0d3\",\r\n \"text\": \" votre\",\r\n \"start\": 52530,\r\n \"end\": 52730,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"bfa9d8ca-97bc-4599-9c05-5cb2f3048a7d\",\r\n \"text\": \" vous\",\r\n \"start\": 55710,\r\n \"end\": 55750,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"c65fc3f7-8f33-4ef4-9a3b-165de15e8faf\",\r\n \"text\": \" ?\",\r\n \"start\": 56870,\r\n \"end\": 57310,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"cfc78807-c839-4562-85da-1c90204a0d2a\",\r\n \"text\": \" en\",\r\n \"start\": 54750,\r\n \"end\": 54850,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"d17b2e7f-f10f-4d8a-a08a-0c0bb962b762\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"d6c40728-6111-437c-a16a-16b5ad108714\",\r\n \"text\": \" temps,\",\r\n \"start\": 53830,\r\n \"end\": 53970,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"dcd13e36-fecd-4798-b6ad-55ffc3348a15\",\r\n \"text\": \" pour\",\r\n \"start\": 50650,\r\n \"end\": 50850,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n },\r\n {\r\n \"id\": \"df5d2c74-7e03-424d-ad60-8b36c50cee13\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 49710,\r\n \"end\": 50350,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d9efe0e5-afaf-4027-b230-2261e85f9ccb\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"daa1a3f2-a07f-43e3-a149-e366c33eab81\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"115010e9-6818-4a31-9eec-2dae878f8f32\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"daa1a3f2-a07f-43e3-a149-e366c33eab81\"\r\n },\r\n {\r\n \"id\": \"d988efdf-29f0-4cc3-8d70-ad6f10a1d1e2\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"daa1a3f2-a07f-43e3-a149-e366c33eab81\"\r\n },\r\n {\r\n \"id\": \"dd6bdf6c-f680-418b-b5ff-cdfa568c1ad3\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"daa1a3f2-a07f-43e3-a149-e366c33eab81\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"client-nps\": [\r\n {\r\n \"id\": \"17107775-119b-42ed-ae4d-7f98e3fef87b\",\r\n \"text\": null,\r\n \"object\": {\r\n \"end_score\": 4,\r\n \"reasoning\": \"Le client a montré des signes d'insatisfaction au début de l'appel, exprimant sa frustration face aux problèmes récurrents de connexion internet.\\\\n-L'agent a su démontrer une bonne écoute et compréhension du problème, ce qui a permis d'apaiser le client.\\\\n-Le client semble satisfait de la solution proposée par l'agent, à savoir une extension de data mobile pendant la durée de la panne.\",\r\n \"end_feeling\": \"Le client s'est montré satisfait de la solution proposée par l'agent et a remercié ce dernier, indiquant un niveau d'insatisfaction moindre.\",\r\n \"start_score\": 2,\r\n \"start_feeling\": \"Le client a exprimé sa frustration face aux problèmes récurrents de connexion internet, ce qui indique un niveau initial d'insatisfaction.\"\r\n },\r\n \"type\": \"client-nps\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"d5278fba-0f56-471c-bb15-31715688acfa"}],"id":"641e5972-54e7-435f-be40-f3a8fef5aad3","_postman_id":"641e5972-54e7-435f-be40-f3a8fef5aad3","description":""}],"id":"eaf65092-fa16-479a-a380-fc9c821ab858","description":"The \"Customer Satisfaction\" AI Insight is designed to track and analyze the evolution of a customer's satisfaction throughout the call. This feature evaluates the satisfaction trajectory of the customer, offering detailed insights into the customer's experience before, during, and after the interaction with the agent.
\nEndpoint Features :
\nSatisfaction Tracking
\nMonitors and records the customer's satisfaction level at various points in the call
\nDetailed Reasoning
\nProvides in-depth reasoning of the customer's satisfaction evolution to highlight reasons behind their appreciation and the agent influence
\nSatisfaction Scoring
\nAssigns numerical values to the customer's satisfaction levels, ranging from 1 to 5, both before and after interacting with the agent
1 : Very unsatisfied
2 : Unsatisfied
3 : Neutral
4 : Satisfied
5 : Very satisfied
Satisfaction level Analysis
\nAnalyzes the customer's comments to provide a qualitative measure of their satisfaction
\nOutput Format :
\nThe output is formatted as a single object containing the key elements of the customer satisfaction during the call
\nAPI Task Key : nps-estimation
Generated AI Insights :
\nPath : ai-insights.client-nps
Structure :
\n- \n
\nreasoning: A comprehensive description of the customer's satisfaction evolution and the agent's influence \n
\nstart_score: A numerical score representing the satisfaction level at call start, on a scale from 1 to 5 \n
\nstart_feeling: A commentary on the customer's satisfaction level at call start (qualitative) \n
\nend_score: A numerical score representing the satisfaction level at call end, on a scale from 1 to 5 \n
\nend_feeling: A commentary on the customer's satisfaction level at call end (qualitative) \n
Type :
\n- \n
- \"client-nps\" \n
Customer Satisfaction insight is in the object field of its insight
\n{\n \"client-nps\": [\n {\n \"id\": \"uuid\",\n \"type\": \"client-nps\",\n \"text\": null,\n \"object\": {\n \"reasoning\": \"string\",\n \"start_score\": int,\n \"start_feeling\": \"string\",\n \"end_score\": int,\n \"end_feeling\": \"string\"\n }\n }\n ]\n}\n\nWebHook callback reception on successful call actions extraction
\nExtract call actions from previously transcribed audio, and receive a webhook callback (POST request) on successful call actions extraction, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call actions extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"92fe7666-bb35-4320-a865-6e1623350c7c","name":"Get call actions extraction status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"2dbe020c-b816-4de9-8614-532d7443507e\",\r\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"08f76f7c-afe5-4bf8-962c-4c7b4330cd6a\",\r\n \"text\": \" si\",\r\n \"start\": 158420,\r\n \"end\": 158700,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"09135b8b-5bee-4937-bde0-a0aac20a8822\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"09b0e11f-9ed8-4e42-a0bf-7dd672698a88\",\r\n \"text\": \" Au\",\r\n \"start\": 163980,\r\n \"end\": 164820,\r\n \"duration\": 840,\r\n \"probability\": 0.94,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"150d94f8-7aa6-4739-b59d-5936540bfcd0\",\r\n \"text\": \" nous\",\r\n \"start\": 158020,\r\n \"end\": 158080,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"156b1d54-b666-4dbb-8215-64234f280beb\",\r\n \"text\": \" une\",\r\n \"start\": 163440,\r\n \"end\": 163480,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"170cc18c-7164-4000-b3de-f0f99dcb73ad\",\r\n \"text\": \" journée\",\r\n \"start\": 163800,\r\n \"end\": 163980,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"1897d839-12a7-45b9-abaa-ee90e9ebf668\",\r\n \"text\": \" monsieur\",\r\n \"start\": 156420,\r\n \"end\": 156680,\r\n \"duration\": 260,\r\n \"probability\": 0.27,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"22021e29-7130-481f-8dd5-5b07fa32d4d6\",\r\n \"text\": \" d'aide\",\r\n \"start\": 159200,\r\n \"end\": 159460,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"23547d9d-898d-42ca-b9f2-c05c52793f33\",\r\n \"text\": \" supplémentaires\",\r\n \"start\": 139220,\r\n \"end\": 139880,\r\n \"duration\": 660,\r\n \"probability\": 0.87,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"23c76654-7a62-433d-a1d2-244e08c70559\",\r\n \"text\": \" vous\",\r\n \"start\": 158700,\r\n \"end\": 158840,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"242b4eba-4f22-4fd7-baa3-861105195e6a\",\r\n \"text\": \" avez\",\r\n \"start\": 158840,\r\n \"end\": 159000,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"2affb317-b4a9-447b-a349-dc4b24ecc5a4\",\r\n \"text\": \" Dupont,\",\r\n \"start\": 156680,\r\n \"end\": 157020,\r\n \"duration\": 340,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"2b985d7d-f74e-40a6-a0d2-28a18fa25841\",\r\n \"text\": \" excellente\",\r\n \"start\": 163480,\r\n \"end\": 163800,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"2d79be82-95f2-4bb2-8c5e-cd47bc731603\",\r\n 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138300,\r\n \"duration\": 560,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b1e7e123-808e-46e3-b397-4452d949aeb8\",\r\n \"text\": \" service\",\r\n \"start\": 160860,\r\n \"end\": 161120,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b22f7b6e-e65a-4dd6-82a6-670460d58e42\",\r\n \"text\": \" rien\",\r\n \"start\": 156260,\r\n \"end\": 156420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b24a7de0-f997-4148-a81b-d042bb92589c\",\r\n \"text\": \" mobile\",\r\n \"start\": 138940,\r\n \"end\": 139220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": 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aura\",\r\n \"start\": 137220,\r\n \"end\": 137360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"e94aff1a-fbdf-4557-95e6-5fa354d32b69\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 136560,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"f32fd914-eb96-4c43-8123-efbebace4077\",\r\n \"text\": \" de\",\r\n \"start\": 138300,\r\n \"end\": 138420,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"faa2bfa3-bc93-42a1-bb17-dcd778a98a5f\",\r\n \"text\": \" c'était\",\r\n \"start\": 160080,\r\n \"end\": 160500,\r\n \"duration\": 420,\r\n \"probability\": 0.89,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"040d130e-d7f9-4f46-a99b-08bfa16dff08\",\r\n \"text\": \" petit\",\r\n \"start\": 119190,\r\n \"end\": 119290,\r\n \"duration\": 100,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"07df567a-8a84-4fce-8a4a-ef71005d611c\",\r\n \"text\": \" le\",\r\n \"start\": 114130,\r\n \"end\": 114270,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"0add7a94-abc1-4243-a7a3-e0baad99e255\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"0f28c02b-a9b2-49e7-ace1-8b910d1ad18a\",\r\n \"text\": \" suivi\",\r\n \"start\": 113210,\r\n \"end\": 113530,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"0f4d3d11-55f2-444a-bc3b-3061a2f9ae86\",\r\n \"text\": \" en\",\r\n \"start\": 126830,\r\n \"end\": 127050,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"11328d8d-7e75-492d-8250-0858f1ad92be\",\r\n \"text\": \" dossier.\",\r\n \"start\": 120110,\r\n \"end\": 120390,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"1591a45c-9085-49bd-95e3-0a4f1c332aaf\",\r\n \"text\": \" vous\",\r\n \"start\": 118230,\r\n \"end\": 118330,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"19575f22-7337-4a52-9b40-b50e57605b66\",\r\n \"text\": \" sur\",\r\n \"start\": 119850,\r\n \"end\": 119970,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"25a3c453-8248-446d-905e-4d2f77cba2a3\",\r\n \"text\": \" soit\",\r\n \"start\": 128229,\r\n \"end\": 128330,\r\n \"duration\": 101,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"26e0a251-c5bb-49c5-a6ae-0c1c217f249d\",\r\n \"text\": \" panne\",\r\n \"start\": 127970,\r\n \"end\": 128229,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"2ca8e294-a448-4cad-8553-c9de5957a5bb\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"411dc52b-7ff5-4440-914b-aa5da62a571d\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"88282fac-25b5-4913-8ef4-06e8bca331c3\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"a1369636-90c2-43f7-8e68-e1900afd3ac1\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"b1be4ff1-b96c-466e-aa33-116ac7396430\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"bfe35035-e99e-4639-b3d3-626cf8caf4f2\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"d9d17f7b-5fd1-4b77-9865-939e747b6c61\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"f9eb460a-d934-4eb2-97fb-7d0b2bac7de3\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"2509b939-6f75-4276-ac0f-4d9d823db53b\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"267bc8e3-9a39-4194-8730-e919abde172d\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"377d08bd-b6e1-4d73-9d62-bd85a2e08660\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"3c942f29-1734-47b0-bfdc-852f4b8ea163\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"40285a91-591f-46e2-98cc-a64fd4fa5dee\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"41ff4f47-06a2-49e9-916c-5991fcb7767b\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"5a7f358f-e10e-4ed5-84ff-5b69adce03df\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"71dd61b7-262e-4677-9ea7-5675ea3bf8b2\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"7329befe-c986-4757-a732-eb9d15ec2052\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"78308574-ace3-434a-9c28-482c4e8170b7\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"86c08b15-0ff1-40ca-bd22-31236964cf1f\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"b01f63f4-f205-4d2c-9c03-c53baf8df116\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"cc2d4750-d6a1-4c2f-af0c-35d9e05cf22c\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"dae7214f-4229-420f-a542-cc102e99af37\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"ecfbe323-a890-4119-9132-89cea8972f60\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"f0404ef2-5c52-41fd-8295-f393c22f76ee\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"f638125f-0c39-471d-9298-df5c8d89cff2\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\",\r\n \"text\": \"00 00 00. Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"04946765-50f2-47f1-917f-869e6b56ba84\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"1a31204a-31af-4043-a643-689fa3b218bc\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"957fa798-2110-4d66-8dfb-ac783d56b91a\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"9a579822-0082-4069-a643-56e638b48dc2\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"ae66e1df-eb56-4470-840a-ebcefa13e96f\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00499b86-e3c8-4038-b148-f38d7623955f\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"008bcf3e-bdc9-4ea5-b740-7e6e26513590\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"0a403179-7855-421e-948e-c9a5caabb160\",\r\n \"text\": \" Il\",\r\n \"start\": 85880,\r\n \"end\": 86040,\r\n \"duration\": 160,\r\n \"probability\": 0.83,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"1315703f-bdef-4189-a171-18b4380ab75d\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"149038ac-6385-4c29-9f92-853cfe0c4e56\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"150e6d6a-a086-4b82-931e-3669c91f3196\",\r\n \"text\": \" vais\",\r\n \"start\": 95640,\r\n \"end\": 95720,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"156d604c-382d-4ad1-8785-31d1561ba982\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n 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Je vais vérifier votre compte. 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\"speaker\": \"second\",\r\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\r\n },\r\n {\r\n \"id\": \"fabe4f3f-86a4-4dad-9506-1ccd6a546662\",\r\n \"text\": \" de\",\r\n \"start\": 30030,\r\n \"end\": 30130,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"afc749cb-8644-4007-b616-f49341fe71fa\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"be623e15-abb5-4926-a1f2-391506ed5541\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"afc749cb-8644-4007-b616-f49341fe71fa\"\r\n },\r\n {\r\n \"id\": \"e20394fa-f243-4fbb-b76c-d64e7ad9a614\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"013e8f62-f527-4378-9118-339f27ba4840\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"095cfb6a-b1e3-4634-87d7-56c20eed9cae\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"0ce513fd-b325-4065-b7f5-8c8a1f75c3db\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"58c9b83f-2938-42f6-aec6-48c592ea27f3\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"74e7e4bb-eb91-4bb0-aea9-2c65bfaaaf87\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"7976183f-e08a-4acc-aa6e-7de456119f6c\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"79ef4976-b4b5-4645-86ac-913b2150b806\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"7c91c5a2-d463-4821-9947-43f79fd7bfd7\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"826d7979-3dbc-4237-a980-f77b68559ceb\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"82b22638-8cb2-4a32-b7bd-5bc0e925f73e\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": 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\"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"b760b3e6-399f-4395-89fe-956558523984\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"c2ef586d-b796-438b-ad1d-7acefe295a59\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"cd7d6723-2fdf-4bc8-ae46-6e2f14fafc6c\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ced0cac9-8a52-43f7-8d88-de78699c847a\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"e9ce7e95-8f5b-4cba-9810-7a61ccdf019b\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ed2dca46-396c-4e21-b9e6-0ffa9da40a55\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ed3686cb-23f7-4d60-be20-479740817645\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fa902bd3-5d8a-42fa-8532-35fa734b0457\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fd796f9a-2632-4a85-881e-d66e41b89cde\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fdc8f99a-aa4a-4b99-a8ad-b36da656b7a6\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"107e2f55-9fac-4880-8d49-fcc3a2b5ec4f\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"1bfe82bb-a55e-4cc9-a064-5974c4853933\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"28fa69af-bc4c-481d-9401-d810b22fea74\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"4b5600b0-bc92-453a-b74a-54cee1ac261d\",\r\n \"text\": \" est\",\r\n \"start\": 42040,\r\n \"end\": 42440,\r\n \"duration\": 400,\r\n \"probability\": 0.77,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"4bc172fb-f832-4697-bbc9-9d2891748271\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"5c15e550-6a98-43fc-b414-df9b9f127ae3\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"5dc2e18c-d012-4933-bf99-1d8f2cd0631b\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n 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\"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"d1dc37ab-2f38-4981-908b-686e109152a4\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"d3f92054-3acd-46ad-8ad3-d0731f05e782\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"dc9ba997-ddaa-4b26-8828-395ad3878b21\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"eaee6457-b070-4a11-af32-04937cf4a277\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 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Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1df48a9d-5743-4367-a1a6-0b4c6982590e\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"34bbafc7-4bfe-4e46-ba89-90da50dc4305\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"3dc4c79b-b649-48e9-a640-ae3d5f53b829\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"42a4525b-98cd-40ee-a102-4963a1c6c6be\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"436e8173-7902-409c-97a5-a787ba142914\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"774f58a6-3b4a-4d03-b612-7fb6556515d3\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"78a8902e-6744-458b-9d69-ed538d6d8584\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"869db045-5e74-4317-9c2a-c879d9a9b16a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"8befff3f-e10a-43c6-b112-11bdd6504ee5\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"9b074db5-7a66-4a51-8c1c-645dfade8481\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"9d42eb57-f7c1-4e7b-b7be-ece172b30f47\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"c0b06374-8694-4f8f-851d-bdef815bb3dd\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"d1a1822a-1311-404a-b94a-10c265c9db3d\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"d73f95bf-0c89-4086-9235-9f5e66edf442\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"ea5bd3f9-0bd2-4b6f-9554-436d04aa3077\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"f315d818-d37a-49b1-8733-cc98138c39a3\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"fa0ccf6b-404a-4f1b-afcd-2435249d7561\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\",\r\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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{\r\n \"id\": \"41f9ce7e-975d-40ea-9a31-ff23bdada2b6\",\r\n \"text\": \" d'abord\",\r\n \"start\": 72860,\r\n \"end\": 73280,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"4b730633-b0ea-4136-9b99-f80e2aeb8a2f\",\r\n \"text\": \" je\",\r\n \"start\": 76300,\r\n \"end\": 76380,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"4d26fc5d-44ec-45e4-8d9f-7d7b40f866af\",\r\n \"text\": \" en\",\r\n \"start\": 76560,\r\n \"end\": 76640,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"56e0ddd9-c538-4378-be93-c68f9cf13b36\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 71200,\r\n \"end\": 71700,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"674f4b5b-6424-4730-a5a3-823293d06bcd\",\r\n \"text\": \" moment.\",\r\n \"start\": 77260,\r\n \"end\": 77420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"730687a7-185b-47aa-91c3-0b78462a2f95\",\r\n \"text\": \" patienter,\",\r\n \"start\": 75880,\r\n \"end\": 76280,\r\n \"duration\": 400,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"7771eb93-a6f3-49a4-989f-eb37824773c1\",\r\n \"text\": \" votre\",\r\n \"start\": 73960,\r\n \"end\": 74080,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"870bd466-1ae9-4da8-a8c7-0257cd6b0e5f\",\r\n \"text\": \" 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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\"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"63d6ddc3-75c7-4f0c-a0ca-2beb2b65e655\",\r\n \"text\": \" me\",\r\n \"start\": 134100,\r\n \"end\": 134160,\r\n \"duration\": 60,\r\n \"probability\": 0.73,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"672957c5-6528-4706-974d-b5230501913d\",\r\n \"text\": \" mois-ci.\",\r\n \"start\": 140000,\r\n \"end\": 140240,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"6dad6add-db33-4efe-865f-6e8e94471f60\",\r\n \"text\": \" beaucoup\",\r\n \"start\": 155680,\r\n \"end\": 156000,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": 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138300,\r\n \"duration\": 560,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b1e7e123-808e-46e3-b397-4452d949aeb8\",\r\n \"text\": \" service\",\r\n \"start\": 160860,\r\n \"end\": 161120,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b22f7b6e-e65a-4dd6-82a6-670460d58e42\",\r\n \"text\": \" rien\",\r\n \"start\": 156260,\r\n \"end\": 156420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"b24a7de0-f997-4148-a81b-d042bb92589c\",\r\n \"text\": \" mobile\",\r\n \"start\": 138940,\r\n \"end\": 139220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": 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aura\",\r\n \"start\": 137220,\r\n \"end\": 137360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"e94aff1a-fbdf-4557-95e6-5fa354d32b69\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 136560,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"f32fd914-eb96-4c43-8123-efbebace4077\",\r\n \"text\": \" de\",\r\n \"start\": 138300,\r\n \"end\": 138420,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2dbe020c-b816-4de9-8614-532d7443507e\"\r\n },\r\n {\r\n \"id\": \"faa2bfa3-bc93-42a1-bb17-dcd778a98a5f\",\r\n \"text\": \" c'était\",\r\n \"start\": 160080,\r\n \"end\": 160500,\r\n \"duration\": 420,\r\n \"probability\": 0.89,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"040d130e-d7f9-4f46-a99b-08bfa16dff08\",\r\n \"text\": \" petit\",\r\n \"start\": 119190,\r\n \"end\": 119290,\r\n \"duration\": 100,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"07df567a-8a84-4fce-8a4a-ef71005d611c\",\r\n \"text\": \" le\",\r\n \"start\": 114130,\r\n \"end\": 114270,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f9f35e8-5882-4e36-8178-a141a28cd9ae\"\r\n },\r\n {\r\n \"id\": \"0add7a94-abc1-4243-a7a3-e0baad99e255\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n 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Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"2ca8e294-a448-4cad-8553-c9de5957a5bb\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"411dc52b-7ff5-4440-914b-aa5da62a571d\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"88282fac-25b5-4913-8ef4-06e8bca331c3\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"a1369636-90c2-43f7-8e68-e1900afd3ac1\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"b1be4ff1-b96c-466e-aa33-116ac7396430\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"bfe35035-e99e-4639-b3d3-626cf8caf4f2\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"d9d17f7b-5fd1-4b77-9865-939e747b6c61\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n },\r\n {\r\n \"id\": \"f9eb460a-d934-4eb2-97fb-7d0b2bac7de3\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"31a97cc6-83a3-4200-bdc4-9d488cdf5af0\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"2509b939-6f75-4276-ac0f-4d9d823db53b\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"267bc8e3-9a39-4194-8730-e919abde172d\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"377d08bd-b6e1-4d73-9d62-bd85a2e08660\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"3c942f29-1734-47b0-bfdc-852f4b8ea163\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"40285a91-591f-46e2-98cc-a64fd4fa5dee\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"41ff4f47-06a2-49e9-916c-5991fcb7767b\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"5a7f358f-e10e-4ed5-84ff-5b69adce03df\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"71dd61b7-262e-4677-9ea7-5675ea3bf8b2\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"7329befe-c986-4757-a732-eb9d15ec2052\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"78308574-ace3-434a-9c28-482c4e8170b7\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"86c08b15-0ff1-40ca-bd22-31236964cf1f\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"b01f63f4-f205-4d2c-9c03-c53baf8df116\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"cc2d4750-d6a1-4c2f-af0c-35d9e05cf22c\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"dae7214f-4229-420f-a542-cc102e99af37\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"ecfbe323-a890-4119-9132-89cea8972f60\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"f0404ef2-5c52-41fd-8295-f393c22f76ee\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n },\r\n {\r\n \"id\": \"f638125f-0c39-471d-9298-df5c8d89cff2\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3596e81c-ff09-466a-82d4-6e95380adbfc\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\",\r\n \"text\": \"00 00 00. Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"04946765-50f2-47f1-917f-869e6b56ba84\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"1a31204a-31af-4043-a643-689fa3b218bc\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"957fa798-2110-4d66-8dfb-ac783d56b91a\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"9a579822-0082-4069-a643-56e638b48dc2\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n },\r\n {\r\n \"id\": \"ae66e1df-eb56-4470-840a-ebcefa13e96f\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"36cf4e52-de9a-4f63-a049-da762f4d71e3\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00499b86-e3c8-4038-b148-f38d7623955f\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"008bcf3e-bdc9-4ea5-b740-7e6e26513590\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"0a403179-7855-421e-948e-c9a5caabb160\",\r\n \"text\": \" Il\",\r\n \"start\": 85880,\r\n \"end\": 86040,\r\n \"duration\": 160,\r\n \"probability\": 0.83,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"1315703f-bdef-4189-a171-18b4380ab75d\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"149038ac-6385-4c29-9f92-853cfe0c4e56\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"150e6d6a-a086-4b82-931e-3669c91f3196\",\r\n \"text\": \" vais\",\r\n \"start\": 95640,\r\n \"end\": 95720,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"39b8e2b7-f0e6-4126-9156-cc7fcadcd2d3\"\r\n },\r\n {\r\n \"id\": \"156d604c-382d-4ad1-8785-31d1561ba982\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n 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Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\r\n \"start\": 49710,\r\n \"end\": 57310,\r\n \"duration\": 7600,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"00faab52-836d-48df-9a8f-498dd890ad99\",\r\n \"text\": \" ?\",\r\n \"start\": 56870,\r\n \"end\": 57310,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\"\r\n },\r\n {\r\n \"id\": \"0e886d93-1e6f-42e1-8127-cda0ea9ac64a\",\r\n \"text\": \" informations,\",\r\n \"start\": 50990,\r\n \"end\": 51310,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ab31532b-8679-4678-9a34-2c30c90e1429\"\r\n },\r\n {\r\n \"id\": \"12f044ea-6949-4a78-aaf7-a4e3861a3ad5\",\r\n \"text\": \" vous\",\r\n \"start\": 55710,\r\n \"end\": 55750,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n 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Je vais faire de mon mieux pour vous aider. 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\"speaker\": \"second\",\r\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\r\n },\r\n {\r\n \"id\": \"fabe4f3f-86a4-4dad-9506-1ccd6a546662\",\r\n \"text\": \" de\",\r\n \"start\": 30030,\r\n \"end\": 30130,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"abac14ec-6112-4af2-b97c-d3a15535fb6a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"afc749cb-8644-4007-b616-f49341fe71fa\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"be623e15-abb5-4926-a1f2-391506ed5541\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"afc749cb-8644-4007-b616-f49341fe71fa\"\r\n },\r\n {\r\n \"id\": \"e20394fa-f243-4fbb-b76c-d64e7ad9a614\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n 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Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"013e8f62-f527-4378-9118-339f27ba4840\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"095cfb6a-b1e3-4634-87d7-56c20eed9cae\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"0ce513fd-b325-4065-b7f5-8c8a1f75c3db\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"58c9b83f-2938-42f6-aec6-48c592ea27f3\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"74e7e4bb-eb91-4bb0-aea9-2c65bfaaaf87\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"7976183f-e08a-4acc-aa6e-7de456119f6c\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"79ef4976-b4b5-4645-86ac-913b2150b806\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"7c91c5a2-d463-4821-9947-43f79fd7bfd7\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"826d7979-3dbc-4237-a980-f77b68559ceb\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"82b22638-8cb2-4a32-b7bd-5bc0e925f73e\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": 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\"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"b760b3e6-399f-4395-89fe-956558523984\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"c2ef586d-b796-438b-ad1d-7acefe295a59\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"cd7d6723-2fdf-4bc8-ae46-6e2f14fafc6c\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ced0cac9-8a52-43f7-8d88-de78699c847a\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"e9ce7e95-8f5b-4cba-9810-7a61ccdf019b\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ed2dca46-396c-4e21-b9e6-0ffa9da40a55\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"ed3686cb-23f7-4d60-be20-479740817645\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fa902bd3-5d8a-42fa-8532-35fa734b0457\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fd796f9a-2632-4a85-881e-d66e41b89cde\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n },\r\n {\r\n \"id\": \"fdc8f99a-aa4a-4b99-a8ad-b36da656b7a6\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"bd67cc2b-9c3c-4850-b392-b91eeefe6f3a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"107e2f55-9fac-4880-8d49-fcc3a2b5ec4f\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"1bfe82bb-a55e-4cc9-a064-5974c4853933\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": \"28fa69af-bc4c-481d-9401-d810b22fea74\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"cd0ce2bf-383b-4ec2-a330-fbb0540fcaec\"\r\n },\r\n {\r\n \"id\": 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Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1df48a9d-5743-4367-a1a6-0b4c6982590e\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"34bbafc7-4bfe-4e46-ba89-90da50dc4305\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"3dc4c79b-b649-48e9-a640-ae3d5f53b829\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"42a4525b-98cd-40ee-a102-4963a1c6c6be\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"436e8173-7902-409c-97a5-a787ba142914\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"774f58a6-3b4a-4d03-b612-7fb6556515d3\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"78a8902e-6744-458b-9d69-ed538d6d8584\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"869db045-5e74-4317-9c2a-c879d9a9b16a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"8befff3f-e10a-43c6-b112-11bdd6504ee5\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"9b074db5-7a66-4a51-8c1c-645dfade8481\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"9d42eb57-f7c1-4e7b-b7be-ece172b30f47\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"c0b06374-8694-4f8f-851d-bdef815bb3dd\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"d1a1822a-1311-404a-b94a-10c265c9db3d\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"d73f95bf-0c89-4086-9235-9f5e66edf442\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"ea5bd3f9-0bd2-4b6f-9554-436d04aa3077\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"f315d818-d37a-49b1-8733-cc98138c39a3\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n },\r\n {\r\n \"id\": \"fa0ccf6b-404a-4f1b-afcd-2435249d7561\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e5f97349-4786-49e5-aeaa-110c31ec6cde\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\",\r\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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{\r\n \"id\": \"41f9ce7e-975d-40ea-9a31-ff23bdada2b6\",\r\n \"text\": \" d'abord\",\r\n \"start\": 72860,\r\n \"end\": 73280,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"4b730633-b0ea-4136-9b99-f80e2aeb8a2f\",\r\n \"text\": \" je\",\r\n \"start\": 76300,\r\n \"end\": 76380,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"4d26fc5d-44ec-45e4-8d9f-7d7b40f866af\",\r\n \"text\": \" en\",\r\n \"start\": 76560,\r\n \"end\": 76640,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ed02358f-5263-457c-a3ac-e18d0dfc3ef5\"\r\n },\r\n {\r\n \"id\": \"56e0ddd9-c538-4378-be93-c68f9cf13b36\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 71200,\r\n \"end\": 71700,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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\"b6e5507e-37ff-4666-ba93-e788341be380\",\r\n \"text\": \" pour\",\r\n \"start\": 16800,\r\n \"end\": 16960,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"d038f695-fa78-46f1-8da4-f2eb79f636af\",\r\n \"text\": \" avec\",\r\n \"start\": 9380,\r\n \"end\": 9660,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"d74b4b96-7242-4a9f-99fb-8363d9c7ff55\",\r\n \"text\": \" à\",\r\n \"start\": 8039,\r\n \"end\": 8180,\r\n \"duration\": 141,\r\n \"probability\": 0.76,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"dbf6a869-9a52-4914-a070-9c5da471a37a\",\r\n \"text\": \" pas\",\r\n \"start\": 12920,\r\n \"end\": 13120,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"dc19b9fa-3f6d-4899-b673-5ea7321a9790\",\r\n \"text\": \" un\",\r\n \"start\": 9040,\r\n \"end\": 9080,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"df931930-ac08-4c29-9187-357baa1a7844\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 12740,\r\n \"end\": 12920,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"e1d0418b-1755-47f8-bdfb-fb884c91fd1e\",\r\n \"text\": \" inacceptable.\",\r\n \"start\": 20700,\r\n \"end\": 21220,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"e95b6152-4eb1-4184-889e-384bdd4b7970\",\r\n \"text\": \" et\",\r\n \"start\": 15640,\r\n \"end\": 15880,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n },\r\n {\r\n \"id\": \"e9d6c66c-b807-4718-9028-2d3deb9170cf\",\r\n \"text\": \" internet.\",\r\n \"start\": 13720,\r\n \"end\": 13960,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed02d266-6752-4260-8704-c2e6e44d5d9b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"fdf7849c-5ba3-4921-977b-1d1e817b8a0b\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"04168d2e-ccc9-47bf-9aec-d2c145210f02\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"fdf7849c-5ba3-4921-977b-1d1e817b8a0b\"\r\n },\r\n {\r\n \"id\": \"59ff2230-5665-46cf-9f09-909b4f4842d3\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"fdf7849c-5ba3-4921-977b-1d1e817b8a0b\"\r\n },\r\n {\r\n \"id\": \"71f5fa24-063a-43ac-856d-006a2f6559d0\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"fdf7849c-5ba3-4921-977b-1d1e817b8a0b\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"actions\": [\r\n {\r\n \"id\": \"bbb2c683-e729-4e74-9682-610dda936a31\",\r\n \"text\": null,\r\n \"object\": [\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour accéder aux informations sur le compte et vérifier s'il y a des problèmes techniques connus affectant la connexion internet du client.\",\r\n \"steps\": [\r\n \"L'agent demande les coordonnées de la box internet et le numéro de compte du client\",\r\n \"Le client fournit ces informations, permettant à l'agent d'accéder au compte et de vérifier son statut\"\r\n ],\r\n \"title\": \"Vérification de l'état du compte client\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour comprendre la nature du problème et identifier les étapes à suivre pour le résoudre.\",\r\n \"steps\": [\r\n \"L'agent demande au client de décrire en détail le problème de connexion\",\r\n \"Le client explique que la connexion a été interrompue soudainement et ne peut être rétablie malgré plusieurs redémarrages\"\r\n ],\r\n \"title\": \"Obtention des détails du problème\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour identifier et résoudre les problèmes techniques sous-jacents affectant la connexion internet du client.\",\r\n \"steps\": [\r\n \"L'agent vérifie l'état de la connexion depuis le système\",\r\n \"Le système indique un problème technique avec la connexion\"\r\n ],\r\n \"title\": \"Vérification de l'état technique de la connexion\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour signaler le problème technique et assurer un suivi.\",\r\n \"steps\": [\r\n \"L'agent crée un ticket pour l'équipe technique concernant le problème\"\r\n ],\r\n \"title\": \"Création d'un ticket pour l'équipe technique\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"client\"\r\n ],\r\n \"why\": \"Pour résoudre les problèmes potentiels liés à une défaillance logicielle ou matérielle temporaire.\",\r\n \"steps\": [\r\n \"L'agent demande au client de redémarrer la box internet\",\r\n \"Le client redémarre la box internet\"\r\n ],\r\n \"title\": \"Redémarrage de la box internet\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour fournir une solution temporaire au client et lui permettre de continuer à accéder à internet pendant la résolution du problème.\",\r\n \"steps\": [\r\n \"L'agent propose une extension de data mobile pour pallier à la panne internet\"\r\n ],\r\n \"title\": \"Proposition d'une extension de data mobile\",\r\n \"completed\": false\r\n }\r\n ],\r\n \"type\": \"actions\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"bc8661d1-85fa-4d01-9a84-6ed21823de29"}],"id":"b9078bf1-512b-48d8-96e7-35462b8dfc25","_postman_id":"b9078bf1-512b-48d8-96e7-35462b8dfc25","description":""}],"id":"12762abb-6874-4a35-9cc1-c7d3fe211a28","description":"The \"Actions\" AI Insight is designed to provide actionable insights based on the contents of a call. This feature identifies and lists specific actions that either took place during the call or are recommended to be completed after the call. It assists in tracking responsibilities and follow-up tasks.
\nEndpoint Features :
\nAction Items Extraction
\nIdentifies and lists specific actions that were discussed during the call
\nReason Clarification
\nProvides clarity on the 'why' - the reasons behind each action item
\nResponsibility Assignment
\nSpecifies which party (agent or client) is responsible for each action item, aiding in accountability
\nCompletion state Guidance
\nProvides guidance for each action to determine if it's completed during the call or should be performed after the call
\nOutput Format :
\nThe output is presented as an array of objects, each containing details of a particular action
\nAPI Task Key : actions-extraction
Generated AI Insights :
\nPath : ai-insights.actions
Structure :
\n- \n
\ntitle: The name or a short description of the action \n
\nwhy: The reason or purpose behind the action \n
\nwho: The party responsible of the action (agent or client) \n
\ncompleted: A boolean indicating if the action is completed during the call (true) or should be performed after the call (false) \n
\nsteps: A list of sub-tasks/steps that define the action \n
Type :
\n- \n
- \"actions\" \n
Actions are in object field of their insight
\n{\n \"actions\": [\n {\n \"id\": \"uuid\",\n \"type\": \"actions\",\n \"text\": null,\n \"object\": \n [\n {\n \"title\": \"string\",\n \"why\": \"string\",\n \"who\": [\"string\" (\"agent\" or \"client\")],\n \"completed\": bool,\n \"steps\": [\n \"string (action step-1)\",\n \"string (action step-2)\",\n \"...\"\n ]\n },\n // ... additional actions \n ]\n }\n ]\n}\n\nWebHook callback reception on successful call reason extraction
\nExtract the call reason from previously transcribed audio, and receive a webhook callback (POST request) on successful call reason extraction, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call reason extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"61b7d199-0854-4b39-803d-bb8ae0945b48","name":"Get call reason extraction status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\",\r\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"19a7ff2d-083a-480a-b3d6-f2b60ee73012\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"40722f33-f034-4fed-8cb4-b16dc714123c\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"4cb1dc86-7bed-4620-b24e-339f80bb0729\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"d58a9458-cec1-4486-aae1-cff36a11ff12\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"dd1a9bac-7b56-4623-88fb-ce0cd0fb9181\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"ed22cf26-93bc-42e3-91bd-eccd36179707\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"edcaf96e-d509-41c5-b980-3410f748680d\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"f8461ee1-acca-48cc-af23-67215559c7a6\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"08f224db-1e73-499b-987d-cbe073429832\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"0ed28a45-721f-408c-b245-dfa8e9d5ffdf\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"282ad1d4-0a39-4d0d-87be-c7e565898636\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"b535d439-25e4-49aa-b159-f71984c6e85c\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"de4a0e09-c07e-437d-aab9-df91b0dae274\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"dec03a87-9504-4692-b25b-62507451f901\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"eff9c5a8-fd42-4254-ad46-a9fa4ea27b8e\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"7907aa07-61d5-48b8-831b-6333ea8d8f3e\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n },\r\n {\r\n \"id\": \"dc5b41d4-83b7-4d5a-bdc0-15b436b91036\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n },\r\n {\r\n \"id\": \"f09313ea-cc3b-45c8-87d3-7570a5fa2ee1\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0668c730-6be2-4cd6-b601-ee1af2d698bb\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"16fa2364-51a1-4d2b-8b81-b83aa172b18a\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"1fe99bac-34e5-4e65-a94e-68c9ce2271bf\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"2ac3e499-f3c8-4b92-bd6b-d4cdd88c7060\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"2d580d40-e4c0-4eef-a1f6-e8bf6d2f1a92\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"37933fd3-5a34-4155-8de2-59306641c7d4\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"39a57ec5-f97d-4aee-8c8f-26beb732158c\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"3a6a00a8-b74e-4633-a931-b8befe8fcce2\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"3b5089e8-f151-4506-a5ef-d4a2dc697afb\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"4b1518e1-5bde-4ce0-be39-2a5eb4f731ef\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"523e17c1-8231-4573-94f3-4a298ee11bc4\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"6cb70e2f-8486-44f3-ae5a-3859ae2593d6\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"9b962ad0-f374-4989-834c-39b0d6dbfc37\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"bb98b557-9e92-4e1d-ae63-e1c403624276\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"c3ac6ca0-45d1-4038-9009-ccb4dd85056e\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"cf505cb9-a490-4f11-8a40-833b5694403a\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"f42c41c1-197e-45c4-b307-e538e3423ee4\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1eba6b75-d821-475e-80cc-bbcd4d944769\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"2de9ccf8-f037-47aa-aab3-7b4b66691e96\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3495bcb3-a5c2-4ccc-9454-ed925ac8db5c\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3af6e037-37ee-43f5-987d-88e00f313be1\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3c3eed1c-bff2-43ef-a9b4-3571673b3f13\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3d70a6a2-9ff6-4c1d-962b-8dc3e5303c9d\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"4216945d-a1a5-4fcd-93de-89530e628329\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"519f7367-39a0-448f-8d92-56097a174d2a\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"53c729fd-6221-426f-bbc9-476ab456c376\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"56a0e378-e11b-46ee-a9a3-0216784941f6\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a154b697-7d2f-423e-a3d2-351fafa557c5\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a241fd05-e9ff-426b-b5f5-f86a6e22c30c\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a5b02498-7cae-4c09-84bf-f07aed48bc4d\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a68b063a-9504-4c5f-b463-62a376b3cd5e\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a739bdc5-1856-40d7-b3d9-5fbb0172cac2\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a7feabad-7ec0-4d08-8f85-40bb93959ef0\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"ae4dfe8e-4ce3-4cb8-8a50-85c7b7d15bea\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"aebb150a-3281-421f-9ddf-7dbf67d43286\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b012bcdc-d57a-42bd-bee6-6a37f63e4277\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b1a5aa77-bdba-4f2f-8e34-59d9bafbbe95\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b8f91450-900f-49eb-85b5-772310ce75d9\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"bac32f30-246c-4d22-ba9f-ff034e57c512\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"c1357851-ca5e-4424-8ab1-0426d03973cf\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"c40a54af-da06-4807-829c-0e96f72db30c\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"cb78c39e-3415-4a79-967a-cbf36d40e37b\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"d4098c53-2cae-48d9-aa04-09a8b8b7caf0\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"d643cd4a-d646-4032-92c1-98cbf70a95cf\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"db04d712-9799-4ad2-8ed8-d04283988f17\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e3df14d0-383f-49be-b6e5-eb7e0524beff\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e4b235de-350d-4b2e-a140-1cbde8b91e1e\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e749dd2e-a9a3-468a-a362-d741151e5ab5\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0088fc1c-4e77-43ea-8f26-3b26cf84f9b7\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"099eec9f-7670-4ae3-8251-20866e76450e\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"0d6e5b14-0167-4224-9594-91d421ea3f6a\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": 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\"id\": \"b81ce638-aa3e-4495-a7ee-1f1d2685b33a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"cdd49122-06e4-4bbb-a6f9-f2f06afd06c3\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"d71535dd-8a9b-42d3-b436-3c8bd1578612\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 1880,\r\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"034f5cab-4272-4c77-8e23-e5dfe3617979\",\r\n \"text\": \" peu\",\r\n \"start\": 119290,\r\n \"end\": 119430,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"0919aa2c-b3b3-48e2-bd9d-f15068050e2d\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"0e1716f6-b8bc-48b9-b4db-93b0ec9b0a3c\",\r\n \"text\": \" soit\",\r\n \"start\": 128229,\r\n \"end\": 128330,\r\n \"duration\": 101,\r\n \"probability\": 1,\r\n 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panne\",\r\n \"start\": 122950,\r\n \"end\": 123270,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"1ebba6a4-3126-436f-8e8f-2caaf2744553\",\r\n \"text\": \" de\",\r\n \"start\": 113050,\r\n \"end\": 113210,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"22ef8051-acac-4111-95a0-4d41ac7a6d14\",\r\n \"text\": \" ce\",\r\n \"start\": 117730,\r\n \"end\": 117890,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"234bcad4-8ca3-4fbe-900a-4662736fa4bc\",\r\n \"text\": \" d'avancement\",\r\n \"start\": 119430,\r\n \"end\": 119850,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"033ab144-c8ee-4ad3-a076-48d51ec48f4d\",\r\n \"text\": \" data\",\r\n \"start\": 136560,\r\n \"end\": 136840,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\r\n },\r\n {\r\n \"id\": \"0994595f-a09f-4e14-9b81-55a17d917e83\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 140240,\r\n \"end\": 155160,\r\n \"duration\": 14920,\r\n \"probability\": 0.89,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\r\n },\r\n {\r\n \"id\": \"0be06a0a-4d16-487a-a32e-849984ec3128\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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9960,\r\n \"end\": 10220,\r\n \"duration\": 260,\r\n \"probability\": 0.4,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"b52d35a9-f0da-4609-92b6-8a4bda918223\",\r\n \"text\": \" j'utilise\",\r\n \"start\": 15880,\r\n \"end\": 16320,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"b8852829-957a-4e1e-924a-0ffabbc223a9\",\r\n \"text\": \" me\",\r\n \"start\": 13220,\r\n \"end\": 13240,\r\n \"duration\": 20,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"bbb4fcc7-06ea-4b5e-8e4a-2bf039ae4769\",\r\n \"text\": \" l'appareil.\",\r\n \"start\": 8180,\r\n \"end\": 8600,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"bc475410-2181-40cd-aa7f-f75ae7b8fb92\",\r\n \"text\": \" à\",\r\n \"start\": 8039,\r\n \"end\": 8180,\r\n \"duration\": 141,\r\n \"probability\": 0.76,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"ca3589cc-cb9b-48f8-924a-ece5478a93e9\",\r\n \"text\": \" la\",\r\n \"start\": 18500,\r\n \"end\": 18580,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"df4998d1-7ee5-469e-ae48-56573b130e54\",\r\n \"text\": \" et\",\r\n \"start\": 15640,\r\n \"end\": 15880,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"e382cb9c-da5a-49e7-95bc-02e6a81f1db0\",\r\n \"text\": \" un\",\r\n \"start\": 9040,\r\n \"end\": 9080,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"e489e8b1-81fc-4c11-b038-6dd2253790c7\",\r\n \"text\": \" J'ai\",\r\n \"start\": 8660,\r\n \"end\": 9040,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f08068c3-9cf5-429b-bcef-9c1d37f17b2e\",\r\n \"text\": \" Oui,\",\r\n \"start\": 6000,\r\n \"end\": 6580,\r\n \"duration\": 580,\r\n \"probability\": 0.89,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f38636e4-bbcc-4fac-ad8c-8c3632d57913\",\r\n \"text\": \" chez\",\r\n \"start\": 15140,\r\n \"end\": 15340,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f3ec84a4-da16-4d17-a2e9-d40d70a0b9f9\",\r\n \"text\": \" Je\",\r\n \"start\": 14260,\r\n \"end\": 14640,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"fbb61ea7-932d-42f4-a0ae-012be365a56d\",\r\n \"text\": \" à\",\r\n \"start\": 13120,\r\n \"end\": 13220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0873ed0a-06ef-404f-b272-91a3f45d426f\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"099fb973-15cc-40ab-8397-e9c493704ae5\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0aa87cbd-754a-482d-a03d-2a23461d0471\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0b093b5a-23d7-4990-8a38-bffad85336b6\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0e114c65-41f9-431a-adf2-3ceefd92c6e3\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0e3e0454-c082-41c8-ad97-7dce29bef717\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1390d7da-f810-4ac6-996a-d63f8bb75078\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"13a797f8-2d62-4971-a9c5-e2adaaa100a3\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1b525de2-755f-4f0a-a366-8cce4c8cbdfe\",\r\n \"text\": \" essayer\",\r\n \"start\": 94220,\r\n \"end\": 94420,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1f8440ce-f4f4-4cfe-801d-f2fbe04e56e1\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2512600f-7564-4259-850f-37a0c4f0ffc7\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2c002355-f743-4d69-a4cf-cf4c0e4153b2\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2f3fd4fc-661f-4e2e-916e-aaea04941925\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"346c8635-486f-4e1f-8cd6-79b5b421e81b\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"392123d3-1926-4896-9992-5c59d9155da0\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"39e28cdd-47eb-41f1-ae3e-1dcb9161ed5b\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"3b7a8eb3-05cc-430f-b46b-4061b16b87af\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"3d4b3119-da4e-4f07-9474-e48b4ffb232b\",\r\n \"text\": \" donner\",\r\n \"start\": 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Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\",\r\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\r\n \"start\": 71200,\r\n \"end\": 77420,\r\n \"duration\": 6220,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"1419790f-5017-499d-8f1f-a612b38645c6\",\r\n \"text\": \" connexion\",\r\n \"start\": 74080,\r\n \"end\": 74440,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\"\r\n },\r\n {\r\n \"id\": \"4149f656-6858-4797-ba63-cc7ecb8bed8c\",\r\n \"text\": \" je\",\r\n \"start\": 76300,\r\n \"end\": 76380,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\"\r\n },\r\n {\r\n \"id\": \"56e14772-b8b2-4b69-96db-02a1002450cf\",\r\n \"text\": \" vérifier\",\r\n \"start\": 73280,\r\n \"end\": 73640,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"0006794f-0a29-48ed-be8b-9c84e2b01d36\"\r\n 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Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\",\r\n \"start\": 22450,\r\n \"end\": 31950,\r\n \"duration\": 9500,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02add2d0-490b-48a0-ad3a-74144ea23918\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 24630,\r\n \"end\": 24790,\r\n \"duration\": 160,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\r\n },\r\n {\r\n \"id\": \"06672f79-9d1d-42b0-90a3-73ef250e1ef6\",\r\n \"text\": \" Ah,\",\r\n \"start\": 22450,\r\n \"end\": 22870,\r\n \"duration\": 420,\r\n \"probability\": 0.74,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3a968429-e50b-4fdf-975a-5716b8791272\"\r\n },\r\n {\r\n \"id\": \"121387f2-26bf-49ed-a055-89b2b59e56ac\",\r\n \"text\": \" me\",\r\n \"start\": 28290,\r\n \"end\": 28370,\r\n \"duration\": 80,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"19a7ff2d-083a-480a-b3d6-f2b60ee73012\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"40722f33-f034-4fed-8cb4-b16dc714123c\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"4cb1dc86-7bed-4620-b24e-339f80bb0729\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"d58a9458-cec1-4486-aae1-cff36a11ff12\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"dd1a9bac-7b56-4623-88fb-ce0cd0fb9181\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"ed22cf26-93bc-42e3-91bd-eccd36179707\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"edcaf96e-d509-41c5-b980-3410f748680d\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n },\r\n {\r\n \"id\": \"f8461ee1-acca-48cc-af23-67215559c7a6\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3dc7f77d-aa78-434e-a212-ebb57e502d00\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"08f224db-1e73-499b-987d-cbe073429832\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"0ed28a45-721f-408c-b245-dfa8e9d5ffdf\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"282ad1d4-0a39-4d0d-87be-c7e565898636\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"b535d439-25e4-49aa-b159-f71984c6e85c\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"de4a0e09-c07e-437d-aab9-df91b0dae274\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"dec03a87-9504-4692-b25b-62507451f901\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n },\r\n {\r\n \"id\": \"eff9c5a8-fd42-4254-ad46-a9fa4ea27b8e\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f9608f8-b3be-4870-aba4-2090ef34fbd2\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"7907aa07-61d5-48b8-831b-6333ea8d8f3e\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n },\r\n {\r\n \"id\": \"dc5b41d4-83b7-4d5a-bdc0-15b436b91036\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n },\r\n {\r\n \"id\": \"f09313ea-cc3b-45c8-87d3-7570a5fa2ee1\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"6c0ea02f-6aa5-495b-8e77-d8cf264ade65\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\",\r\n \"start\": 940,\r\n \"end\": 5520,\r\n \"duration\": 4580,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0668c730-6be2-4cd6-b601-ee1af2d698bb\",\r\n \"text\": \" Diabolo\",\r\n \"start\": 3260,\r\n \"end\": 3520,\r\n \"duration\": 260,\r\n \"probability\": 0.77,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"16fa2364-51a1-4d2b-8b81-b83aa172b18a\",\r\n \"text\": \" aujourd'hui\",\r\n \"start\": 4620,\r\n \"end\": 5000,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"1fe99bac-34e5-4e65-a94e-68c9ce2271bf\",\r\n \"text\": \" Comment\",\r\n \"start\": 3980,\r\n \"end\": 4140,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"2ac3e499-f3c8-4b92-bd6b-d4cdd88c7060\",\r\n \"text\": \" vous\",\r\n \"start\": 4360,\r\n \"end\": 4440,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"2d580d40-e4c0-4eef-a1f6-e8bf6d2f1a92\",\r\n \"text\": \" avec\",\r\n \"start\": 2840,\r\n \"end\": 2940,\r\n \"duration\": 100,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"37933fd3-5a34-4155-8de2-59306641c7d4\",\r\n \"text\": \" Telecom.\",\r\n \"start\": 3520,\r\n \"end\": 3900,\r\n \"duration\": 380,\r\n \"probability\": 0.6,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"39a57ec5-f97d-4aee-8c8f-26beb732158c\",\r\n \"text\": \" vous\",\r\n \"start\": 1900,\r\n \"end\": 2040,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"3a6a00a8-b74e-4633-a931-b8befe8fcce2\",\r\n \"text\": \" pour\",\r\n \"start\": 3140,\r\n \"end\": 3260,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"3b5089e8-f151-4506-a5ef-d4a2dc697afb\",\r\n \"text\": \" ?\",\r\n \"start\": 5000,\r\n \"end\": 5520,\r\n \"duration\": 520,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"4b1518e1-5bde-4ce0-be39-2a5eb4f731ef\",\r\n \"text\": \" aider\",\r\n \"start\": 4440,\r\n \"end\": 4620,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"523e17c1-8231-4573-94f3-4a298ee11bc4\",\r\n \"text\": \" êtes\",\r\n \"start\": 2040,\r\n \"end\": 2180,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"6cb70e2f-8486-44f3-ae5a-3859ae2593d6\",\r\n \"text\": \" en\",\r\n \"start\": 2180,\r\n \"end\": 2300,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"9b962ad0-f374-4989-834c-39b0d6dbfc37\",\r\n \"text\": \" bonjour,\",\r\n \"start\": 1480,\r\n \"end\": 1840,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"bb98b557-9e92-4e1d-ae63-e1c403624276\",\r\n \"text\": \" André\",\r\n \"start\": 2940,\r\n \"end\": 3140,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"c3ac6ca0-45d1-4038-9009-ccb4dd85056e\",\r\n \"text\": \" communicateur\",\r\n \"start\": 2300,\r\n \"end\": 2840,\r\n \"duration\": 540,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"cf505cb9-a490-4f11-8a40-833b5694403a\",\r\n \"text\": \" Oui,\",\r\n \"start\": 940,\r\n \"end\": 1440,\r\n \"duration\": 500,\r\n \"probability\": 0.91,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n },\r\n {\r\n \"id\": \"f42c41c1-197e-45c4-b307-e538e3423ee4\",\r\n \"text\": \" puis-je\",\r\n \"start\": 4140,\r\n \"end\": 4360,\r\n \"duration\": 220,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"6c7117f0-140b-4736-bd90-6ee1838e131b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1eba6b75-d821-475e-80cc-bbcd4d944769\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"2de9ccf8-f037-47aa-aab3-7b4b66691e96\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3495bcb3-a5c2-4ccc-9454-ed925ac8db5c\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3af6e037-37ee-43f5-987d-88e00f313be1\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3c3eed1c-bff2-43ef-a9b4-3571673b3f13\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"3d70a6a2-9ff6-4c1d-962b-8dc3e5303c9d\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"4216945d-a1a5-4fcd-93de-89530e628329\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"519f7367-39a0-448f-8d92-56097a174d2a\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"53c729fd-6221-426f-bbc9-476ab456c376\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"56a0e378-e11b-46ee-a9a3-0216784941f6\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": 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\"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a154b697-7d2f-423e-a3d2-351fafa557c5\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a241fd05-e9ff-426b-b5f5-f86a6e22c30c\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a5b02498-7cae-4c09-84bf-f07aed48bc4d\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a68b063a-9504-4c5f-b463-62a376b3cd5e\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a739bdc5-1856-40d7-b3d9-5fbb0172cac2\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"a7feabad-7ec0-4d08-8f85-40bb93959ef0\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"ae4dfe8e-4ce3-4cb8-8a50-85c7b7d15bea\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"aebb150a-3281-421f-9ddf-7dbf67d43286\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b012bcdc-d57a-42bd-bee6-6a37f63e4277\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b1a5aa77-bdba-4f2f-8e34-59d9bafbbe95\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"b8f91450-900f-49eb-85b5-772310ce75d9\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"bac32f30-246c-4d22-ba9f-ff034e57c512\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"c1357851-ca5e-4424-8ab1-0426d03973cf\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"c40a54af-da06-4807-829c-0e96f72db30c\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"cb78c39e-3415-4a79-967a-cbf36d40e37b\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"d4098c53-2cae-48d9-aa04-09a8b8b7caf0\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"d643cd4a-d646-4032-92c1-98cbf70a95cf\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"db04d712-9799-4ad2-8ed8-d04283988f17\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e3df14d0-383f-49be-b6e5-eb7e0524beff\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e4b235de-350d-4b2e-a140-1cbde8b91e1e\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n },\r\n {\r\n \"id\": \"e749dd2e-a9a3-468a-a362-d741151e5ab5\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"745c1ce7-17a4-4a4d-b5f8-d98f38083817\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0088fc1c-4e77-43ea-8f26-3b26cf84f9b7\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"099eec9f-7670-4ae3-8251-20866e76450e\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"0d6e5b14-0167-4224-9594-91d421ea3f6a\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": 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\"id\": \"b81ce638-aa3e-4495-a7ee-1f1d2685b33a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"cdd49122-06e4-4bbb-a6f9-f2f06afd06c3\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n },\r\n {\r\n \"id\": \"d71535dd-8a9b-42d3-b436-3c8bd1578612\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"7c44fbfd-e6e5-4e13-a1f9-195f32c86b4b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"904caf0b-3ecd-483b-a7a3-0dc5d0dc5a26\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 1880,\r\n 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"034f5cab-4272-4c77-8e23-e5dfe3617979\",\r\n \"text\": \" peu\",\r\n \"start\": 119290,\r\n \"end\": 119430,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"0919aa2c-b3b3-48e2-bd9d-f15068050e2d\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"0e1716f6-b8bc-48b9-b4db-93b0ec9b0a3c\",\r\n \"text\": \" soit\",\r\n \"start\": 128229,\r\n \"end\": 128330,\r\n \"duration\": 101,\r\n \"probability\": 1,\r\n 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panne\",\r\n \"start\": 122950,\r\n \"end\": 123270,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"1ebba6a4-3126-436f-8e8f-2caaf2744553\",\r\n \"text\": \" de\",\r\n \"start\": 113050,\r\n \"end\": 113210,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"22ef8051-acac-4111-95a0-4d41ac7a6d14\",\r\n \"text\": \" ce\",\r\n \"start\": 117730,\r\n \"end\": 117890,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d6078a89-1e9b-4aff-93f7-ef3334260c61\"\r\n },\r\n {\r\n \"id\": \"234bcad4-8ca3-4fbe-900a-4662736fa4bc\",\r\n \"text\": \" d'avancement\",\r\n \"start\": 119430,\r\n \"end\": 119850,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"033ab144-c8ee-4ad3-a076-48d51ec48f4d\",\r\n \"text\": \" data\",\r\n \"start\": 136560,\r\n \"end\": 136840,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\r\n },\r\n {\r\n \"id\": \"0994595f-a09f-4e14-9b81-55a17d917e83\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 140240,\r\n \"end\": 155160,\r\n \"duration\": 14920,\r\n \"probability\": 0.89,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"d8b78f5a-8077-49bb-a93d-46f8a6222fe3\"\r\n },\r\n {\r\n \"id\": \"0be06a0a-4d16-487a-a32e-849984ec3128\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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9960,\r\n \"end\": 10220,\r\n \"duration\": 260,\r\n \"probability\": 0.4,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"b52d35a9-f0da-4609-92b6-8a4bda918223\",\r\n \"text\": \" j'utilise\",\r\n \"start\": 15880,\r\n \"end\": 16320,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"b8852829-957a-4e1e-924a-0ffabbc223a9\",\r\n \"text\": \" me\",\r\n \"start\": 13220,\r\n \"end\": 13240,\r\n \"duration\": 20,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"bbb4fcc7-06ea-4b5e-8e4a-2bf039ae4769\",\r\n \"text\": \" l'appareil.\",\r\n \"start\": 8180,\r\n \"end\": 8600,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"bc475410-2181-40cd-aa7f-f75ae7b8fb92\",\r\n \"text\": \" à\",\r\n \"start\": 8039,\r\n \"end\": 8180,\r\n \"duration\": 141,\r\n \"probability\": 0.76,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"ca3589cc-cb9b-48f8-924a-ece5478a93e9\",\r\n \"text\": \" la\",\r\n \"start\": 18500,\r\n \"end\": 18580,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"df4998d1-7ee5-469e-ae48-56573b130e54\",\r\n \"text\": \" et\",\r\n \"start\": 15640,\r\n \"end\": 15880,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"e382cb9c-da5a-49e7-95bc-02e6a81f1db0\",\r\n \"text\": \" un\",\r\n \"start\": 9040,\r\n \"end\": 9080,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"e489e8b1-81fc-4c11-b038-6dd2253790c7\",\r\n \"text\": \" J'ai\",\r\n \"start\": 8660,\r\n \"end\": 9040,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f08068c3-9cf5-429b-bcef-9c1d37f17b2e\",\r\n \"text\": \" Oui,\",\r\n \"start\": 6000,\r\n \"end\": 6580,\r\n \"duration\": 580,\r\n \"probability\": 0.89,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f38636e4-bbcc-4fac-ad8c-8c3632d57913\",\r\n \"text\": \" chez\",\r\n \"start\": 15140,\r\n \"end\": 15340,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"f3ec84a4-da16-4d17-a2e9-d40d70a0b9f9\",\r\n \"text\": \" Je\",\r\n \"start\": 14260,\r\n \"end\": 14640,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n },\r\n {\r\n \"id\": \"fbb61ea7-932d-42f4-a0ae-012be365a56d\",\r\n \"text\": \" à\",\r\n \"start\": 13120,\r\n \"end\": 13220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"ed1076d5-3b33-4c1e-9fe2-83c6e1da4fb0\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0873ed0a-06ef-404f-b272-91a3f45d426f\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"099fb973-15cc-40ab-8397-e9c493704ae5\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0aa87cbd-754a-482d-a03d-2a23461d0471\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0b093b5a-23d7-4990-8a38-bffad85336b6\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0e114c65-41f9-431a-adf2-3ceefd92c6e3\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"0e3e0454-c082-41c8-ad97-7dce29bef717\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1390d7da-f810-4ac6-996a-d63f8bb75078\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"13a797f8-2d62-4971-a9c5-e2adaaa100a3\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1b525de2-755f-4f0a-a366-8cce4c8cbdfe\",\r\n \"text\": \" essayer\",\r\n \"start\": 94220,\r\n \"end\": 94420,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"1f8440ce-f4f4-4cfe-801d-f2fbe04e56e1\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2512600f-7564-4259-850f-37a0c4f0ffc7\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2c002355-f743-4d69-a4cf-cf4c0e4153b2\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"2f3fd4fc-661f-4e2e-916e-aaea04941925\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"346c8635-486f-4e1f-8cd6-79b5b421e81b\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"392123d3-1926-4896-9992-5c59d9155da0\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"39e28cdd-47eb-41f1-ae3e-1dcb9161ed5b\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"3b7a8eb3-05cc-430f-b46b-4061b16b87af\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"f4b03512-6386-42a4-b848-27a2b4c8ea65\"\r\n },\r\n {\r\n \"id\": \"3d4b3119-da4e-4f07-9474-e48b4ffb232b\",\r\n \"text\": \" donner\",\r\n \"start\": 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\"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"5bfa84d0-96f6-43a0-8cbb-0b6d71fdf621\",\r\n \"text\": \" vais\",\r\n \"start\": 52190,\r\n \"end\": 52250,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"60584713-9895-4a7b-9a18-9f326665427d\",\r\n \"text\": \" ?\",\r\n \"start\": 56870,\r\n \"end\": 57310,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"7186bd45-fdfa-4475-a37c-6cd2f63387f6\",\r\n \"text\": \" me\",\r\n \"start\": 54290,\r\n \"end\": 54390,\r\n \"duration\": 100,\r\n \"probability\": 0.74,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"81ba03dd-bf60-4ebc-bf2e-30fafd23d49b\",\r\n \"text\": \" avec\",\r\n \"start\": 56110,\r\n 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\"b830ac88-a150-47af-9893-18bf336f29c6\",\r\n \"text\": \" connexion\",\r\n \"start\": 56390,\r\n \"end\": 56730,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"bdf12174-aa1c-4a9e-ac70-974b7143fb4b\",\r\n \"text\": \" monsieur\",\r\n \"start\": 51510,\r\n \"end\": 51670,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"c55cbc7e-6b5e-4599-9af9-46787a65414c\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"d2197857-38d5-4d43-9492-0a59b5810be3\",\r\n \"text\": \" en\",\r\n \"start\": 54750,\r\n \"end\": 54850,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"d6dc1c34-c956-43eb-93f2-d5338d0683ab\",\r\n \"text\": \" vérifier\",\r\n \"start\": 52250,\r\n \"end\": 52530,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"d86197da-3fef-4f66-a3f4-8bd7609d9b92\",\r\n \"text\": \" plus\",\r\n \"start\": 54550,\r\n \"end\": 54750,\r\n \"duration\": 200,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"ef07ca1a-36c2-4827-aaa6-768126a071fc\",\r\n \"text\": \" pourriez-vous\",\r\n \"start\": 54030,\r\n \"end\": 54290,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"f225b959-7dd5-4fd3-b804-e93638f89a76\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 49710,\r\n \"end\": 50350,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"f4f1d93c-4579-483e-88ed-1299f6367279\",\r\n \"text\": \" problème\",\r\n \"start\": 55250,\r\n \"end\": 55530,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n },\r\n {\r\n \"id\": \"f61e0b60-3193-4035-b703-3a6f0ccd8f48\",\r\n \"text\": \" pour\",\r\n \"start\": 50650,\r\n \"end\": 50850,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"fe2c52fe-86ee-4abd-9cef-43afcdf2fe5f\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"call-reason\": [\r\n {\r\n \"id\": \"d4a502ff-6376-4369-88e5-2d0963ead322\",\r\n \"text\": null,\r\n \"object\": {\r\n \"why\": \"La connexion internet du client a été interrompue le matin même et il n'a pas pu la rétablir, malgré plusieurs tentatives de redémarrage. Il s'agit d'un client existant, utilisant actuellement sa 4G pour se connecter à internet.\",\r\n \"needs\": \"Il a besoin d'une solution immédiate, car il utilise actuellement sa 4G et considère que ce problème est inacceptable, ayant déjà connu des pannes similaires trois fois ce mois-ci.\",\r\n \"request\": \"Le client demande une assistance pour résoudre le problème de connexion internet avec sa box.\"\r\n },\r\n \"type\": \"call-reason\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"a67f06b1-b10b-415a-a04c-b58f5aaf5ece"}],"id":"3b8cadea-5955-4a89-b00f-97b6eac816ee","_postman_id":"3b8cadea-5955-4a89-b00f-97b6eac816ee","description":""}],"id":"25bd565e-12a1-4da4-ad34-acb5c463efea","description":"The \"Call Reason\" AI Insight is designed to extract and analyze the primary reason for a call. By understanding the main request and needs expressed by the client, as well as the underlying reasons, businesses can better tailor their services and responses to improve customer satisfaction and operational efficiency.
\nEndpoint Features :
\nRequest Identification
\nExtracts the specific demand or request made by the client during the call
\nNeeds Assessment
\nDetermines the client's explicit needs as stated in the conversation
\nReason Clarification
\nProvides clarity on the 'why' - the reasons behind the client's request or needs
\nOutput Format :
\nThe output is formatted as a single object containing the key elements of the call reason
\nAPI Task Key : call-reason-extraction
Generated AI Insights :
\nPath : ai-insights.call-reason
Structure :
\n- \n
\nrequest: The actual request made by the client \n
\nneeds: The needs of the client that prompted the call \n
\nwhy: The underlying reason why the client has these needs or made the request \n
Type :
\n- \n
- \"call-reason\" \n
The call reason is in the object field of the insight
\n{\n \"call-reason\": [\n {\n \"id\": \"uuid\",\n \"text\": null,\n \"object\": {\n \"why\": \"string\",\n \"needs\": \"string\",\n \"request\": \"string\"\n },\n \"type\": \"call-reason\"\n }\n ]\n}\n\nWebHook callback reception on successful call sequencing
\nSequence a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call sequencing, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call sequencing, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"4da0b73b-2774-4ec5-a7f0-148b308f87fc","name":"Get call sequencing status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\",\r\n \"text\": \"D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\r\n \"start\": 49710,\r\n \"end\": 57310,\r\n \"duration\": 7600,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"036549af-cfe8-4b5f-b2e3-56b65a63929c\",\r\n \"text\": \" détail\",\r\n \"start\": 54850,\r\n \"end\": 55130,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"081cf6c8-aa46-4fdf-acfa-410f2396771e\",\r\n \"text\": \" que\",\r\n \"start\": 55530,\r\n \"end\": 55710,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"0b6ad76b-fda7-407a-803a-259fba07d6d9\",\r\n \"text\": \" Je\",\r\n \"start\": 52050,\r\n \"end\": 52190,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"c3431875-2609-4ade-9ea7-e44b20382f96\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"d041b14c-cf0a-48b7-b727-2691fd4d0da2\",\r\n \"text\": \" temps,\",\r\n \"start\": 53830,\r\n \"end\": 53970,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"d5c8cd6e-c615-486f-9582-71424c91bd03\",\r\n \"text\": \" rencontrez\",\r\n \"start\": 55750,\r\n \"end\": 56110,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e4486018-85f2-4c40-9983-4c586d640809\",\r\n \"text\": \" compte.\",\r\n \"start\": 52730,\r\n \"end\": 52990,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e6017d32-6644-4b6b-b4a8-521c2533fd58\",\r\n \"text\": \" vais\",\r\n \"start\": 52190,\r\n \"end\": 52250,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e95fa984-8ac3-41d1-b069-4ba25ee80599\",\r\n \"text\": \" monsieur\",\r\n \"start\": 51510,\r\n \"end\": 51670,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"3e367a6f-a047-4af8-bd4b-92296aaa932b\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n },\r\n {\r\n \"id\": \"644d61c4-4342-474a-9bae-63687a3949ea\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n },\r\n {\r\n \"id\": \"ea1474ad-5036-48c9-8776-f65ee5766d6b\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"250f7501-6916-41e6-b36c-254d87d39b39\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\r\n },\r\n {\r\n \"id\": \"b36bd3de-785b-44df-9e46-f61ff6c63c1a\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"3499b849-9988-47b1-9231-a1121e601d50\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0f08205e-9d0c-4537-a08d-c59d37da2a79\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"29fda448-8e26-417e-a41a-9e9aa014cd6a\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"3dad4936-f256-4a7a-8063-37aa870d9d74\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4c5078e5-f09f-4f06-bd5c-6d34be997280\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4f543719-3ca6-4850-bc9b-206f4628e69b\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4f987f09-9bf7-41d0-8b78-3c814ae4f12a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"81349307-5257-40f9-a7ab-3e5f6999f595\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"89ae7528-7a68-424c-8590-7190b11ec85a\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"92da774d-afa7-486a-91cb-ef0431de64e3\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"93fad7f3-7f90-4426-81a9-117838a1a0c3\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"9d3039b1-d1a9-4dce-a55f-78fe241fb63b\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"a67122ad-5065-4837-83f1-f2c23423d73a\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"b8799e52-e5e0-4a4d-a5a8-d4680cd20dbf\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"c84e8e27-5f3a-4673-af21-fe9d73975d13\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"e697e8f1-a45e-4d5e-8f3a-be411971c6fd\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"ecdccf6d-4e58-41de-af18-bbb2a2b3ef7e\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"f03a59ed-7e17-46e8-a856-2ddbea226b1a\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"21a88ef7-2fe1-48e0-a962-a1666d64da02\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"22e86c43-c3b8-43d7-a7ff-a811675bcde5\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"362bdc5d-8d4f-4f69-a6e4-64cf919db9bc\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"38701c82-c0c1-4238-a7a8-3507d8ea82c5\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"3ba71d71-62ac-48bb-8c98-ee7b0ff3124f\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"3ead86b3-2658-4a6d-96a7-04866b890d34\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"4d063e3e-7ad2-46d2-a44f-f950fa75ee3e\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"5988e2ba-c08a-4515-9c5b-2cc0fb5480bc\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"5e36afb2-042c-4ea8-a8fd-43b61a686f8a\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"69e78a22-5744-452f-b2dc-0b1d67da1d7c\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"896563f6-df37-41df-b17f-0bd4e2590af1\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"8b59cfd9-5af9-4693-9fa3-0462a9c2d7b6\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"8c76a57e-272f-4998-9da6-8109e7762c35\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"98235390-6097-4f99-a691-112914a17fad\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"9f62c9b2-6e91-4c0c-9161-a57664bd16a5\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"a3628ef7-7a98-46e0-bde7-06b35e20ff6f\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"ac3ec459-23f0-4bb9-97b9-0b53ae3aca41\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"ad5d7b77-21dc-454c-b7b0-7c12749cac06\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"af1f77d9-8fbd-48c8-95df-6685ebf88873\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"b5523693-6124-4237-a685-456a58835b5c\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"c982c410-7990-434c-abe2-bb338ca0d944\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"cf0c969b-7728-4f21-96dc-8c8453a0b3a6\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d2d53363-ae9f-4c7f-acab-3612e330fd50\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d71d490e-ce38-4416-b108-c8cf8760915a\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d93d0efe-9259-4d92-bf56-b0e5c6937c12\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"e0b7d57b-2d60-4454-98bf-7b40cffefe21\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"e10a4441-4321-4877-8a7c-90128b8d0e03\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"f5d97571-9658-4b13-86ab-3ed920adcc10\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fb022f74-7831-48b1-b0bc-4142295a05d2\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fb7272f0-be92-4a2f-9c24-85325de22ce0\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fda9963a-c4b9-4024-a18e-233b344d645f\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"533469f7-2909-4354-8196-60f9d86d9d34\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"063ed12d-53e9-44b2-ba57-edc1b57887f4\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"0f0061c5-0a38-4f66-9aa6-905f4a5678a7\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"13ca7e85-42fe-40fc-96ba-f29a81d2677f\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"15a8fd85-2593-4925-a1d4-a00a48f803fa\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"18ef6abf-8274-4f46-b93b-bd300f26e422\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"23ca8400-f8c1-4dd3-aa16-da4967953b60\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"3136d5e6-232d-4523-bf27-88f6d7298155\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"31423f84-09ae-487c-a32f-02e946b3410b\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"32884607-2b79-45d0-a903-60352aacfeba\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"3a3f0596-5855-48c9-b84b-1412c6a921a0\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"469e6f64-1676-4731-8d0c-d3452155bf3b\",\r\n \"text\": \" 14\",\r\n \"start\": 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\"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"8aee0742-fe4c-4765-8fee-520444b654b9\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"ac5466f9-f73c-4c61-b52c-fa9de389f43e\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"d500c04f-05f0-41a1-8eb0-6c4362c48ead\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"e7f7d251-eeab-4806-bf35-34821e39197b\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\r\n \"start\": 71200,\r\n \"end\": 77420,\r\n \"duration\": 6220,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"18c94338-2a99-4ffc-a30c-2041e4441596\",\r\n \"text\": \" en\",\r\n \"start\": 76560,\r\n \"end\": 76640,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"194ae1d2-9c39-4523-8796-f501802989f6\",\r\n \"text\": \" patienter,\",\r\n \"start\": 75880,\r\n \"end\": 76280,\r\n \"duration\": 400,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"268c3cf0-a719-40cf-be7a-a45e641c1334\",\r\n \"text\": \" depuis\",\r\n \"start\": 74440,\r\n \"end\": 74580,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n 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\"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"ef3ebca9-a0b0-48cc-9e7a-f5cea9086da8\",\r\n \"text\": \" attente\",\r\n \"start\": 76640,\r\n \"end\": 76920,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\",\r\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"09b45972-002f-4c15-ba9f-aefbf390baa7\",\r\n \"text\": \" beaucoup\",\r\n \"start\": 155680,\r\n \"end\": 156000,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\r\n },\r\n {\r\n \"id\": \"0ac6071d-8fcb-413f-9318-6bc1147e3bb7\",\r\n \"text\": \" mois-ci.\",\r\n \"start\": 140000,\r\n \"end\": 140240,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\r\n },\r\n {\r\n \"id\": \"0e3b2f72-bd75-420a-bc24-9c1330d471e9\",\r\n \"text\": \" avez\",\r\n \"start\": 158840,\r\n \"end\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0ac68185-4797-4cbf-8fad-63c33745c94c\",\r\n \"text\": \" pendant\",\r\n \"start\": 124850,\r\n \"end\": 124990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\r\n },\r\n {\r\n \"id\": \"14c41be4-3371-41b7-a18f-356a1f56032d\",\r\n \"text\": \" de\",\r\n \"start\": 113050,\r\n \"end\": 113210,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\r\n },\r\n {\r\n \"id\": \"158d86ab-2b4d-48c8-9cf5-7572ad3d82ce\",\r\n \"text\": \" votre\",\r\n \"start\": 119970,\r\n \"end\": 120110,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n 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\"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"5ec8bede-f6b9-4aa9-91df-9ec8f9655542\",\r\n \"text\": \" connecter\",\r\n \"start\": 13240,\r\n \"end\": 13680,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"613b984a-bb1b-4e2b-a967-763f4bac6aea\",\r\n \"text\": \" et\",\r\n \"start\": 15640,\r\n \"end\": 15880,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"63db0fef-50ca-42ac-851e-8797b249e87a\",\r\n \"text\": \" client\",\r\n \"start\": 14840,\r\n \"end\": 15140,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"64833ecd-9f2e-4a47-9c19-f833509bbf2f\",\r\n \"text\": \" avec\",\r\n \"start\": 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\"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"9d2571e3-84bc-4b56-905d-a6ed8a4d6013\",\r\n \"text\": \" un\",\r\n \"start\": 9040,\r\n \"end\": 9080,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a0c1d7eb-1f17-4ab0-8db8-a8d5b333bea1\",\r\n \"text\": \" ce\",\r\n \"start\": 12120,\r\n \"end\": 12260,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a3667e05-becc-4b11-a18c-07667077708f\",\r\n \"text\": \" bonjour.\",\r\n \"start\": 6680,\r\n \"end\": 7120,\r\n \"duration\": 440,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a5301b8c-5ed0-4821-9e2c-b323af743058\",\r\n \"text\": \" fois\",\r\n \"start\": 19040,\r\n 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\"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"e40f318e-fcaf-4eda-b62f-4c00039c8d0d\",\r\n \"text\": \" je\",\r\n \"start\": 12580,\r\n \"end\": 12740,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"eb60d42f-4e1f-47c7-9e16-a3139246775f\",\r\n \"text\": \" troisième\",\r\n \"start\": 18580,\r\n \"end\": 19040,\r\n \"duration\": 460,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f210a4c5-3de1-4931-93e8-c009820ada02\",\r\n \"text\": \" l'appareil.\",\r\n \"start\": 8180,\r\n \"end\": 8600,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f43eac8d-4cf3-4840-8c10-86b0dcffe8c3\",\r\n \"text\": \" à\",\r\n \"start\": 13120,\r\n \"end\": 13220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f5e64dd5-b331-407b-8fdd-ec8b84fb60e0\",\r\n \"text\": \" problème\",\r\n \"start\": 9080,\r\n \"end\": 9380,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 1880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"37cba23f-3b84-49fd-af82-6f03159cd597\",\r\n \"text\": \" merci\",\r\n \"start\": 130380,\r\n \"end\": 131200,\r\n \"duration\": 820,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n },\r\n {\r\n \"id\": \"46da278b-9f42-4b54-bdbb-00ab1f55674b\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 131200,\r\n \"end\": 131560,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n },\r\n {\r\n \"id\": \"d34e2f05-b51a-4975-ae42-b3e6220deb88\",\r\n \"text\": \" Oui,\",\r\n \"start\": 129680,\r\n \"end\": 130240,\r\n \"duration\": 560,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04a21b45-7e9c-478e-9264-863d970ce270\",\r\n \"text\": \" y\",\r\n \"start\": 86800,\r\n \"end\": 86840,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"0e2b8e22-a643-40ee-a6db-8438ccd79ad0\",\r\n \"text\": \" technique\",\r\n \"start\": 87180,\r\n \"end\": 87480,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"12d1a4bf-b893-4530-86b5-7aa36271e03c\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"14df5d91-adff-4356-a63c-a6ce09005116\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"1e0cd50b-0a97-4b00-937f-6ce26e3a51d0\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"26e2fff4-3aec-446e-8d58-32aaea8f0bc7\",\r\n \"text\": \" dans\",\r\n \"start\": 98660,\r\n \"end\": 98840,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"283b0d5d-76ef-44af-a6b9-a8a72e0e591f\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"28ea474f-fa5a-49d6-9b9a-f5c5e38db978\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"2a315ad4-a873-461c-b5a8-4f7bee501cf6\",\r\n \"text\": \" demande\",\r\n \"start\": 97480,\r\n \"end\": 98660,\r\n \"duration\": 1180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"2e49e560-c567-42d8-8b2c-726a6778036a\",\r\n \"text\": \" essayer\",\r\n \"start\": 94220,\r\n \"end\": 94420,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"34d31b88-3c4a-4a3a-b578-a81d396038e7\",\r\n \"text\": \" votre\",\r\n \"start\": 97380,\r\n \"end\": 97480,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"36f8b145-f415-428c-8f4e-91d93e608c7c\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3c2596f0-1185-4b5b-81f1-9a5f9023f806\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3df3f37d-9bbf-42ca-8cab-d8283ea133d2\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3e0ea3fb-bf56-4bbd-ab24-5d0a0361569f\",\r\n \"text\": \" pour\",\r\n \"start\": 85320,\r\n \"end\": 85440,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"400f3074-452e-40bd-9288-5ad20092b2e8\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"472079d6-16b2-46b3-9490-a0bef4514110\",\r\n \"text\": \" l'attente.\",\r\n \"start\": 85440,\r\n \"end\": 85760,\r\n \"duration\": 320,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"48627da5-7872-4092-b6ed-695b514f8ba7\",\r\n \"text\": \" Désolé\",\r\n \"start\": 84960,\r\n \"end\": 85320,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5016a636-1102-4fa8-94b3-e3c081411199\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"53e2944e-a18c-4a54-8358-c5aaa8b5acfb\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5c0f20d7-a028-4bb1-92e2-53c04b736381\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5f79b441-0f2e-471a-a760-58ac88dab77c\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"60246a96-942b-4415-adb7-a7c6d072140c\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"64a8f74a-ed22-4b96-8f8a-8a8e6352ee19\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"656284e5-1aa3-40d9-aedd-9a7173f82e24\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"683dd334-8fb8-47b7-92b0-a54b85e0153a\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"72d1a410-6a63-4757-b321-1dff50126e72\",\r\n \"text\": \" ticket\",\r\n \"start\": 89600,\r\n \"end\": 89740,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"7742d75d-5015-4e2b-b6a8-70285bf81eba\",\r\n \"text\": \" à\",\r\n \"start\": 94840,\r\n \"end\": 94940,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"851f8820-1c9f-4c1a-8dae-ac00075359d7\",\r\n \"text\": \" vais\",\r\n \"start\": 95640,\r\n \"end\": 95720,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8846ce2f-f501-41f6-945a-35bcf19fe83d\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8bdd353b-53fb-4b9d-811d-f08ff2bb5035\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8cbcfcb5-b508-4e85-9a17-a4032495ca65\",\r\n \"text\": \" Je\",\r\n \"start\": 95500,\r\n \"end\": 95640,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8d60a60f-5bd9-422a-91ed-422aeb603f64\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8ed792b4-1dc3-41f0-9e01-f4d12e41980d\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"9335092b-9d65-4ba4-b6b7-22fc75b23784\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"97aed5cf-12a9-4b19-98bf-8483466f0b86\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"985d5e55-0116-438a-b616-6af3a24aba48\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"988433ab-b33e-4099-a6e2-4d8ca3c1b5fd\",\r\n \"text\": \" équipes\",\r\n \"start\": 91020,\r\n \"end\": 91300,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"a0fabddd-06cd-4bea-ab2e-a66d68a2105d\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"a14de913-93da-4fc2-aa1f-e4713bb0724c\",\r\n \"text\": \" un\",\r\n \"start\": 89500,\r\n \"end\": 89600,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"b0b988e3-154c-4fb2-8954-0627f6b27b02\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"b9739c52-0be4-479e-95c6-219da152b5b3\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"bb89b51b-c2f2-4ccd-8eef-c4ed46aab7bc\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 83160,\r\n \"end\": 83700,\r\n \"duration\": 540,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d0f284a5-a823-4ce1-abca-6c28845ec905\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d137cc7d-aad5-4230-bf5f-e32d2266e625\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d251d6b7-0c07-4097-a847-571132ec61cb\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d8aae1d9-881a-4f56-81b1-fde75a2a292b\",\r\n \"text\": \" Il\",\r\n \"start\": 85880,\r\n \"end\": 86040,\r\n \"duration\": 160,\r\n \"probability\": 0.83,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e004dae1-3de6-442a-bba0-d8b1fc33e873\",\r\n \"text\": \" a\",\r\n \"start\": 86840,\r\n \"end\": 86880,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e016fe8a-53b6-4047-8cb8-0972f52da901\",\r\n \"text\": \" à\",\r\n \"start\": 90820,\r\n \"end\": 90960,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e1b201ad-da48-49fa-b56e-645ac9a50224\",\r\n \"text\": \" Pendant\",\r\n \"start\": 92420,\r\n \"end\": 92780,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": 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\"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"fac42e8a-3ddc-4223-9283-3aac41992b29\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97380,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\",\r\n \"text\": \"Ah, magnifique. 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J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. 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\"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"c3431875-2609-4ade-9ea7-e44b20382f96\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"d041b14c-cf0a-48b7-b727-2691fd4d0da2\",\r\n \"text\": \" temps,\",\r\n \"start\": 53830,\r\n \"end\": 53970,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"d5c8cd6e-c615-486f-9582-71424c91bd03\",\r\n \"text\": \" rencontrez\",\r\n \"start\": 55750,\r\n \"end\": 56110,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e4486018-85f2-4c40-9983-4c586d640809\",\r\n \"text\": \" compte.\",\r\n \"start\": 52730,\r\n \"end\": 52990,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e6017d32-6644-4b6b-b4a8-521c2533fd58\",\r\n \"text\": \" vais\",\r\n \"start\": 52190,\r\n \"end\": 52250,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n },\r\n {\r\n \"id\": \"e95fa984-8ac3-41d1-b069-4ba25ee80599\",\r\n \"text\": \" monsieur\",\r\n \"start\": 51510,\r\n \"end\": 51670,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"205534a2-6c76-4d46-8f2f-5744cd73e54c\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"3e367a6f-a047-4af8-bd4b-92296aaa932b\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n },\r\n {\r\n \"id\": \"644d61c4-4342-474a-9bae-63687a3949ea\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n },\r\n {\r\n \"id\": \"ea1474ad-5036-48c9-8776-f65ee5766d6b\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"2b69aa0d-c1ba-4f39-bf38-2e52117288c8\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"250f7501-6916-41e6-b36c-254d87d39b39\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\r\n },\r\n {\r\n \"id\": \"b36bd3de-785b-44df-9e46-f61ff6c63c1a\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2d2c6417-5a5b-40fb-bda3-0f8f934733bc\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"3499b849-9988-47b1-9231-a1121e601d50\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0f08205e-9d0c-4537-a08d-c59d37da2a79\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"29fda448-8e26-417e-a41a-9e9aa014cd6a\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"3dad4936-f256-4a7a-8063-37aa870d9d74\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4c5078e5-f09f-4f06-bd5c-6d34be997280\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4f543719-3ca6-4850-bc9b-206f4628e69b\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"4f987f09-9bf7-41d0-8b78-3c814ae4f12a\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"81349307-5257-40f9-a7ab-3e5f6999f595\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"89ae7528-7a68-424c-8590-7190b11ec85a\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"92da774d-afa7-486a-91cb-ef0431de64e3\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"93fad7f3-7f90-4426-81a9-117838a1a0c3\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"9d3039b1-d1a9-4dce-a55f-78fe241fb63b\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"a67122ad-5065-4837-83f1-f2c23423d73a\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"b8799e52-e5e0-4a4d-a5a8-d4680cd20dbf\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"c84e8e27-5f3a-4673-af21-fe9d73975d13\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"e697e8f1-a45e-4d5e-8f3a-be411971c6fd\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"ecdccf6d-4e58-41de-af18-bbb2a2b3ef7e\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n },\r\n {\r\n \"id\": \"f03a59ed-7e17-46e8-a856-2ddbea226b1a\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"3499b849-9988-47b1-9231-a1121e601d50\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"21a88ef7-2fe1-48e0-a962-a1666d64da02\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"22e86c43-c3b8-43d7-a7ff-a811675bcde5\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"362bdc5d-8d4f-4f69-a6e4-64cf919db9bc\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"38701c82-c0c1-4238-a7a8-3507d8ea82c5\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"3ba71d71-62ac-48bb-8c98-ee7b0ff3124f\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"3ead86b3-2658-4a6d-96a7-04866b890d34\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"4d063e3e-7ad2-46d2-a44f-f950fa75ee3e\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"5988e2ba-c08a-4515-9c5b-2cc0fb5480bc\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"5e36afb2-042c-4ea8-a8fd-43b61a686f8a\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"69e78a22-5744-452f-b2dc-0b1d67da1d7c\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": 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\"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"896563f6-df37-41df-b17f-0bd4e2590af1\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"8b59cfd9-5af9-4693-9fa3-0462a9c2d7b6\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"8c76a57e-272f-4998-9da6-8109e7762c35\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"98235390-6097-4f99-a691-112914a17fad\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"9f62c9b2-6e91-4c0c-9161-a57664bd16a5\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"a3628ef7-7a98-46e0-bde7-06b35e20ff6f\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"ac3ec459-23f0-4bb9-97b9-0b53ae3aca41\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"ad5d7b77-21dc-454c-b7b0-7c12749cac06\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"af1f77d9-8fbd-48c8-95df-6685ebf88873\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"b5523693-6124-4237-a685-456a58835b5c\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"c982c410-7990-434c-abe2-bb338ca0d944\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"cf0c969b-7728-4f21-96dc-8c8453a0b3a6\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d2d53363-ae9f-4c7f-acab-3612e330fd50\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d71d490e-ce38-4416-b108-c8cf8760915a\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"d93d0efe-9259-4d92-bf56-b0e5c6937c12\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"e0b7d57b-2d60-4454-98bf-7b40cffefe21\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"e10a4441-4321-4877-8a7c-90128b8d0e03\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"f5d97571-9658-4b13-86ab-3ed920adcc10\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fb022f74-7831-48b1-b0bc-4142295a05d2\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fb7272f0-be92-4a2f-9c24-85325de22ce0\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n },\r\n {\r\n \"id\": \"fda9963a-c4b9-4024-a18e-233b344d645f\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2d0e0c-1edf-45d9-a3bd-0ba62c8131d4\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"533469f7-2909-4354-8196-60f9d86d9d34\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"063ed12d-53e9-44b2-ba57-edc1b57887f4\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"0f0061c5-0a38-4f66-9aa6-905f4a5678a7\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"13ca7e85-42fe-40fc-96ba-f29a81d2677f\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"15a8fd85-2593-4925-a1d4-a00a48f803fa\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"18ef6abf-8274-4f46-b93b-bd300f26e422\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"23ca8400-f8c1-4dd3-aa16-da4967953b60\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"3136d5e6-232d-4523-bf27-88f6d7298155\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"31423f84-09ae-487c-a32f-02e946b3410b\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"32884607-2b79-45d0-a903-60352aacfeba\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"3a3f0596-5855-48c9-b84b-1412c6a921a0\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"469e6f64-1676-4731-8d0c-d3452155bf3b\",\r\n \"text\": \" 14\",\r\n \"start\": 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\"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"8aee0742-fe4c-4765-8fee-520444b654b9\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"ac5466f9-f73c-4c61-b52c-fa9de389f43e\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"d500c04f-05f0-41a1-8eb0-6c4362c48ead\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"533469f7-2909-4354-8196-60f9d86d9d34\"\r\n },\r\n {\r\n \"id\": \"e7f7d251-eeab-4806-bf35-34821e39197b\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\r\n \"start\": 71200,\r\n \"end\": 77420,\r\n \"duration\": 6220,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"18c94338-2a99-4ffc-a30c-2041e4441596\",\r\n \"text\": \" en\",\r\n \"start\": 76560,\r\n \"end\": 76640,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"194ae1d2-9c39-4523-8796-f501802989f6\",\r\n \"text\": \" patienter,\",\r\n \"start\": 75880,\r\n \"end\": 76280,\r\n \"duration\": 400,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"268c3cf0-a719-40cf-be7a-a45e641c1334\",\r\n \"text\": \" depuis\",\r\n \"start\": 74440,\r\n \"end\": 74580,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n 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\"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n },\r\n {\r\n \"id\": \"ef3ebca9-a0b0-48cc-9e7a-f5cea9086da8\",\r\n \"text\": \" attente\",\r\n \"start\": 76640,\r\n \"end\": 76920,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"8b8923ee-be7f-4c2d-81a6-e225796b2793\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\",\r\n \"text\": \"D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"09b45972-002f-4c15-ba9f-aefbf390baa7\",\r\n \"text\": \" beaucoup\",\r\n \"start\": 155680,\r\n \"end\": 156000,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\r\n },\r\n {\r\n \"id\": \"0ac6071d-8fcb-413f-9318-6bc1147e3bb7\",\r\n \"text\": \" mois-ci.\",\r\n \"start\": 140000,\r\n \"end\": 140240,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9112883f-cd83-4cf8-a6e0-39f89cf2a27b\"\r\n },\r\n {\r\n \"id\": \"0e3b2f72-bd75-420a-bc24-9c1330d471e9\",\r\n \"text\": \" avez\",\r\n \"start\": 158840,\r\n \"end\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0ac68185-4797-4cbf-8fad-63c33745c94c\",\r\n \"text\": \" pendant\",\r\n \"start\": 124850,\r\n \"end\": 124990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\r\n },\r\n {\r\n \"id\": \"14c41be4-3371-41b7-a18f-356a1f56032d\",\r\n \"text\": \" de\",\r\n \"start\": 113050,\r\n \"end\": 113210,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"b0108f70-cba6-4466-88a4-ca2714e20713\"\r\n },\r\n {\r\n \"id\": \"158d86ab-2b4d-48c8-9cf5-7572ad3d82ce\",\r\n \"text\": \" votre\",\r\n \"start\": 119970,\r\n \"end\": 120110,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n 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\"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"5ec8bede-f6b9-4aa9-91df-9ec8f9655542\",\r\n \"text\": \" connecter\",\r\n \"start\": 13240,\r\n \"end\": 13680,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"613b984a-bb1b-4e2b-a967-763f4bac6aea\",\r\n \"text\": \" et\",\r\n \"start\": 15640,\r\n \"end\": 15880,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"63db0fef-50ca-42ac-851e-8797b249e87a\",\r\n \"text\": \" client\",\r\n \"start\": 14840,\r\n \"end\": 15140,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"64833ecd-9f2e-4a47-9c19-f833509bbf2f\",\r\n \"text\": \" avec\",\r\n \"start\": 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\"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"9d2571e3-84bc-4b56-905d-a6ed8a4d6013\",\r\n \"text\": \" un\",\r\n \"start\": 9040,\r\n \"end\": 9080,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a0c1d7eb-1f17-4ab0-8db8-a8d5b333bea1\",\r\n \"text\": \" ce\",\r\n \"start\": 12120,\r\n \"end\": 12260,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a3667e05-becc-4b11-a18c-07667077708f\",\r\n \"text\": \" bonjour.\",\r\n \"start\": 6680,\r\n \"end\": 7120,\r\n \"duration\": 440,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"a5301b8c-5ed0-4821-9e2c-b323af743058\",\r\n \"text\": \" fois\",\r\n \"start\": 19040,\r\n 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\"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"e40f318e-fcaf-4eda-b62f-4c00039c8d0d\",\r\n \"text\": \" je\",\r\n \"start\": 12580,\r\n \"end\": 12740,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"eb60d42f-4e1f-47c7-9e16-a3139246775f\",\r\n \"text\": \" troisième\",\r\n \"start\": 18580,\r\n \"end\": 19040,\r\n \"duration\": 460,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f210a4c5-3de1-4931-93e8-c009820ada02\",\r\n \"text\": \" l'appareil.\",\r\n \"start\": 8180,\r\n \"end\": 8600,\r\n \"duration\": 420,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f43eac8d-4cf3-4840-8c10-86b0dcffe8c3\",\r\n \"text\": \" à\",\r\n \"start\": 13120,\r\n \"end\": 13220,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n },\r\n {\r\n \"id\": \"f5e64dd5-b331-407b-8fdd-ec8b84fb60e0\",\r\n \"text\": \" problème\",\r\n \"start\": 9080,\r\n \"end\": 9380,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e18ed321-eec4-48c2-8010-082dc3fd7feb\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 1880,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"37cba23f-3b84-49fd-af82-6f03159cd597\",\r\n \"text\": \" merci\",\r\n \"start\": 130380,\r\n \"end\": 131200,\r\n \"duration\": 820,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n },\r\n {\r\n \"id\": \"46da278b-9f42-4b54-bdbb-00ab1f55674b\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 131200,\r\n \"end\": 131560,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n },\r\n {\r\n \"id\": \"d34e2f05-b51a-4975-ae42-b3e6220deb88\",\r\n \"text\": \" Oui,\",\r\n \"start\": 129680,\r\n \"end\": 130240,\r\n \"duration\": 560,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e439541e-c9d5-4b7e-bd7b-8357f0ea300b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04a21b45-7e9c-478e-9264-863d970ce270\",\r\n \"text\": \" y\",\r\n \"start\": 86800,\r\n \"end\": 86840,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"0e2b8e22-a643-40ee-a6db-8438ccd79ad0\",\r\n \"text\": \" technique\",\r\n \"start\": 87180,\r\n \"end\": 87480,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"12d1a4bf-b893-4530-86b5-7aa36271e03c\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"14df5d91-adff-4356-a63c-a6ce09005116\",\r\n \"text\": \" de\",\r\n \"start\": 96760,\r\n \"end\": 96940,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"1e0cd50b-0a97-4b00-937f-6ce26e3a51d0\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"26e2fff4-3aec-446e-8d58-32aaea8f0bc7\",\r\n \"text\": \" dans\",\r\n \"start\": 98660,\r\n \"end\": 98840,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"283b0d5d-76ef-44af-a6b9-a8a72e0e591f\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"28ea474f-fa5a-49d6-9b9a-f5c5e38db978\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"2a315ad4-a873-461c-b5a8-4f7bee501cf6\",\r\n \"text\": \" demande\",\r\n \"start\": 97480,\r\n \"end\": 98660,\r\n \"duration\": 1180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"2e49e560-c567-42d8-8b2c-726a6778036a\",\r\n \"text\": \" essayer\",\r\n \"start\": 94220,\r\n \"end\": 94420,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"34d31b88-3c4a-4a3a-b578-a81d396038e7\",\r\n \"text\": \" votre\",\r\n \"start\": 97380,\r\n \"end\": 97480,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"36f8b145-f415-428c-8f4e-91d93e608c7c\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3c2596f0-1185-4b5b-81f1-9a5f9023f806\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3df3f37d-9bbf-42ca-8cab-d8283ea133d2\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"3e0ea3fb-bf56-4bbd-ab24-5d0a0361569f\",\r\n \"text\": \" pour\",\r\n \"start\": 85320,\r\n \"end\": 85440,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"400f3074-452e-40bd-9288-5ad20092b2e8\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"472079d6-16b2-46b3-9490-a0bef4514110\",\r\n \"text\": \" l'attente.\",\r\n \"start\": 85440,\r\n \"end\": 85760,\r\n \"duration\": 320,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"48627da5-7872-4092-b6ed-695b514f8ba7\",\r\n \"text\": \" Désolé\",\r\n \"start\": 84960,\r\n \"end\": 85320,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5016a636-1102-4fa8-94b3-e3c081411199\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"53e2944e-a18c-4a54-8358-c5aaa8b5acfb\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93140,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5c0f20d7-a028-4bb1-92e2-53c04b736381\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"5f79b441-0f2e-471a-a760-58ac88dab77c\",\r\n \"text\": \" me\",\r\n \"start\": 86040,\r\n \"end\": 86180,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"60246a96-942b-4415-adb7-a7c6d072140c\",\r\n \"text\": \" pouvez-vous\",\r\n \"start\": 93320,\r\n \"end\": 94220,\r\n \"duration\": 900,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"64a8f74a-ed22-4b96-8f8a-8a8e6352ee19\",\r\n \"text\": \" signaler\",\r\n \"start\": 89940,\r\n \"end\": 90300,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"656284e5-1aa3-40d9-aedd-9a7173f82e24\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"683dd334-8fb8-47b7-92b0-a54b85e0153a\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"72d1a410-6a63-4757-b321-1dff50126e72\",\r\n \"text\": \" ticket\",\r\n \"start\": 89600,\r\n \"end\": 89740,\r\n \"duration\": 140,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"7742d75d-5015-4e2b-b6a8-70285bf81eba\",\r\n \"text\": \" à\",\r\n \"start\": 94840,\r\n \"end\": 94940,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"851f8820-1c9f-4c1a-8dae-ac00075359d7\",\r\n \"text\": \" vais\",\r\n \"start\": 95640,\r\n \"end\": 95720,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8846ce2f-f501-41f6-945a-35bcf19fe83d\",\r\n \"text\": \" numéro\",\r\n \"start\": 96300,\r\n \"end\": 96760,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8bdd353b-53fb-4b9d-811d-f08ff2bb5035\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8cbcfcb5-b508-4e85-9a17-a4032495ca65\",\r\n \"text\": \" Je\",\r\n \"start\": 95500,\r\n \"end\": 95640,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8d60a60f-5bd9-422a-91ed-422aeb603f64\",\r\n \"text\": \" problème\",\r\n \"start\": 86960,\r\n \"end\": 87180,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"8ed792b4-1dc3-41f0-9e01-f4d12e41980d\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"9335092b-9d65-4ba4-b6b7-22fc75b23784\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"97aed5cf-12a9-4b19-98bf-8483466f0b86\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"985d5e55-0116-438a-b616-6af3a24aba48\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"988433ab-b33e-4099-a6e2-4d8ca3c1b5fd\",\r\n \"text\": \" équipes\",\r\n \"start\": 91020,\r\n \"end\": 91300,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"a0fabddd-06cd-4bea-ab2e-a66d68a2105d\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"a14de913-93da-4fc2-aa1f-e4713bb0724c\",\r\n \"text\": \" un\",\r\n \"start\": 89500,\r\n \"end\": 89600,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"b0b988e3-154c-4fb2-8954-0627f6b27b02\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"b9739c52-0be4-479e-95c6-219da152b5b3\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"bb89b51b-c2f2-4ccd-8eef-c4ed46aab7bc\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 83160,\r\n \"end\": 83700,\r\n \"duration\": 540,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d0f284a5-a823-4ce1-abca-6c28845ec905\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d137cc7d-aad5-4230-bf5f-e32d2266e625\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d251d6b7-0c07-4097-a847-571132ec61cb\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"d8aae1d9-881a-4f56-81b1-fde75a2a292b\",\r\n \"text\": \" Il\",\r\n \"start\": 85880,\r\n \"end\": 86040,\r\n \"duration\": 160,\r\n \"probability\": 0.83,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e004dae1-3de6-442a-bba0-d8b1fc33e873\",\r\n \"text\": \" a\",\r\n \"start\": 86840,\r\n \"end\": 86880,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e016fe8a-53b6-4047-8cb8-0972f52da901\",\r\n \"text\": \" à\",\r\n \"start\": 90820,\r\n \"end\": 90960,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e1b201ad-da48-49fa-b56e-645ac9a50224\",\r\n \"text\": \" Pendant\",\r\n \"start\": 92420,\r\n \"end\": 92780,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"e1ba0cb9-ae83-4bff-8edd-a25e59ca7221\",\r\n \"text\": \" un\",\r\n \"start\": 96080,\r\n \"end\": 96300,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"eea09bd0-e04d-4bc9-9864-de8758d63ed5\",\r\n \"text\": \" problème\",\r\n \"start\": 90620,\r\n \"end\": 90820,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"f3a8655f-b4c2-43f1-b723-69ca2c768318\",\r\n \"text\": \" donner\",\r\n \"start\": 95820,\r\n \"end\": 96080,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"f3ae40e0-39f0-4f97-a0ab-f786f0ef0a5c\",\r\n \"text\": \" la\",\r\n \"start\": 95080,\r\n \"end\": 95200,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n },\r\n {\r\n \"id\": \"fac42e8a-3ddc-4223-9283-3aac41992b29\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97380,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ebe5520a-3941-4f6d-9bff-bd9aa87f9beb\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\",\r\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"36283abd-8111-4d55-b014-fc366f976c96\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"ab5cc1bf-b140-45d8-826a-1f5e741e6487\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"b1f03472-a5cf-42dc-a0f3-16a31b952c11\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"bc1c5017-3c9e-4f83-8b63-8b99160bc27b\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"cdb51bf7-b6dd-41e5-a927-e78a23c98179\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"e4ee6c43-e6a1-432f-89ea-6f140887d7ea\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"ea8da2ae-1451-48bf-bb1a-51ff67ebf75f\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n },\r\n {\r\n \"id\": \"ec1ba619-2212-4f33-8aa9-70742ba61f98\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f0bc0f3a-ab42-4daa-a169-1524961a2d42\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"call-sequence\": [\r\n {\r\n \"id\": \"b8037f04-f04c-49cb-83e5-2017503f075c\",\r\n \"text\": null,\r\n \"object\": [\r\n {\r\n \"title\": \"Accueil et identification du problème\",\r\n \"client_nps\": 2,\r\n \"complete_summary\": \"L'agent accueille le client, s'identifie et demande des informations sur le problème. Le client explique qu'il a un problème de connexion internet depuis ce matin.\",\r\n \"essential_elements\": [\r\n \"Problème de connexion internet\",\r\n \"Depuis ce matin\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent débute l'appel de manière professionnelle en s'identifiant et en demandant comment il peut aider. Il écoute attentivement le client et obtient les informations nécessaires pour comprendre le problème.\",\r\n \"comment_on_client_satisfaction\": \"Le client semble frustré et mécontent du problème, mais il coopère avec l'agent pour trouver une solution.\"\r\n },\r\n {\r\n \"title\": \"Vérification de l'état de la connexion\",\r\n \"client_nps\": 2,\r\n \"complete_summary\": \"L'agent vérifie l'état de la connexion depuis le système et met le client en attente. Après un moment, il informe le client qu'il y a un problème technique.\",\r\n \"essential_elements\": [\r\n \"Vérification de l'état de la connexion\",\r\n \"Problème technique\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent suit les procédures appropriées pour vérifier l'état de la connexion et informer le client de la situation. Il garde le client informé pendant qu'il travaille sur son problème.\",\r\n \"comment_on_client_satisfaction\": \"Le client semble toujours insatisfait, mais il coopère avec l'agent pour tenter de résoudre le problème.\"\r\n },\r\n {\r\n \"title\": \"Création d'un ticket et redémarrage de la box\",\r\n \"client_nps\": 3,\r\n \"complete_summary\": \"L'agent crée un ticket pour signaler le problème technique aux équipes techniques. Il demande au client de redémarrer la box et lui fournit un numéro de suivi.\",\r\n \"essential_elements\": [\r\n \"Création d'un ticket\",\r\n \"Redémarrage de la box\",\r\n \"Numéro de suivi\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent suit les procédures appropriées en créant un ticket pour le problème technique et en demandant au client de redémarrer la box. Il fournit un numéro de suivi pour que le client puisse suivre l'avancement de sa demande.\",\r\n \"comment_on_client_satisfaction\": \"Le client semble coopératif et suit les instructions de l'agent pour tenter de résoudre le problème.\"\r\n },\r\n {\r\n \"title\": \"Proposition d'une extension de data mobile\",\r\n \"client_nps\": 4,\r\n \"complete_summary\": \"L'agent propose une extension de data mobile au client pour pallier à la panne internet. Le client accepte.\",\r\n \"essential_elements\": [\r\n \"Extension de data mobile\",\r\n \"Solution temporaire\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent offre une solution temporaire au problème du client, ce qui démontre son engagement envers la satisfaction du client. Il fournit des informations claires et précises sur l'extension de data mobile.\",\r\n \"comment_on_client_satisfaction\": \"Le client semble satisfait de la solution temporaire proposée par l'agent et accepte.\"\r\n }\r\n ],\r\n \"type\": \"call-sequence\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"f87dcaf2-9c5a-4557-be4c-48876b4adfbe"}],"id":"abe24c7b-4a84-4774-9357-e4e76c091a4a","_postman_id":"abe24c7b-4a84-4774-9357-e4e76c091a4a","description":""}],"id":"9e955480-18f8-4624-87a6-8053218b90c6","description":"The \"Call Sequencing\" AI Insight is a cutting-edge feature that offers a detailed breakdown of a call's segments. This model insight analyzes various elements of the call, including actions taken, agent assistance quality, and client satisfaction, and sequences these into an organized, accessible format.
\nEndpoint Features :
\nSegment Title Generation
\nGenerates a title for each segment of the call that includes keywords for better readability
\nDetailed Segment Summarization
\nProvides a comprehensive summary of each segment, detailing the actions and promises made by the agent, interactions with the client, and the progression of the situation
\nAgent Assistance Quality Assessment
\nOffers a detailed commentary on how well the agent assisted the client and responded to their requests within each segment
\nEssential Elements Identification
\nIdentifies and lists the essential elements of each segment to quickly grasp the crucial points
\nClient Satisfaction Scoring
\nAssigns a numerical value to the customer’s satisfaction level for each segment on a scale from 1 to 5
1 : Very unsatisfied
2 : Unsatisfied
3 : Neutral
4 : Satisfied
5 : Very satisfied
Client Satisfaction Commentary
\nIncludes observations and detailed comments on the client's satisfaction with the situation and the assistance provided by the agent. It notes if the client seems frustrated, nervous, or upset and correlates this with the agent's actions
\nOutput Format :
\nThe output is presented as an array of objects, each detailing a specific segment of the call
\nAPI Task Key : sequencing
Generated AI Insights :
\nPath : ai-insights.call-sequence
Structure :
\n- \n
\ntitle: The name of the segment in the format of a short description with key elements \n
\ncomplete_summary: Exhaustive details of the segment's actions, agent-client interactions, and situation progression \n
\ncomment_on_agent_handling: Observations on the quality of assistance provided by the agent \n
\nessential_elements: A list of the most important elements of the segment \n
\ncomment_on_client_satisfaction: A commentary on the client's satisfaction with the agent's assistance \n
\nclient_nps: A numerical score representing the satisfaction level during the segment, on a scale from 1 to 5 \n
Type :
\n- \n
- \"call-sequence\" \n
Call sequencing segments are in the object field of their insight
\n{\n \"call-sequence\": [\n {\n \"id\": \"uuid\",\n \"type\": \"call-sequence\",\n \"text\": null,\n \"object\": [\n {\n \"title\": \"string\",\n \"complete_summary\": \"string\",\n \"comment_on_agent_handling\": \"string\",\n \"essential_elements\": [\"element1\", \"element2\", \"...\"],\n \"comment_on_client_satisfaction\": \"string\",\n \"client_nps\": int\n },\n // ... additional segments\n ]\n }\n ]\n}\n\nWebHook callback reception on successful call summarization
\nSummarize a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call summarization, including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call summarization, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
WebHook callback reception on successful call summarization (with tags generation)
\nSummarize a call from previously transcribed audio, and receive a webhook callback (POST request) on successful call summarization (with tags generation), including the resulting transcript and AI insight in the language of your choice.
\nTo receive a webhook callback on successful call reason extraction, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"fd24767c-c0e7-4bac-93a9-82d860607f94","name":"Get call summarization status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02ee5f1f-399b-4bd0-8620-57bb883038d0\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"0b176f85-3d72-44cd-8c12-c0cf3a89e8c7\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"0c119eac-86b7-4d76-b653-4e23e3e42f28\",\r\n \"text\": \" 14\",\r\n \"start\": 35350,\r\n \"end\": 36170,\r\n \"duration\": 820,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"14f9ba2c-28ed-44ad-ba72-235e8b583df5\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"1a8b5306-4dfc-4886-aac3-eeb688530574\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"21098248-bb9e-4307-9250-79b85c74182b\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"2fdf094e-3191-4e94-86fb-f9bb01d67049\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"30a9c278-8cd8-4834-bfe1-aa8e1cce706d\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"3e4962f5-0e0a-4bbd-b7b1-823df21bbec4\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"43a146f7-7e4f-48d2-a900-b52ce90ac25e\",\r\n \"text\": \" 92\",\r\n \"start\": 37250,\r\n \"end\": 38830,\r\n \"duration\": 1580,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"64a7d97d-31a6-4130-8735-c7f407dc9e5e\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"7013afbd-10d5-4950-a342-a55a958bfbd9\",\r\n \"text\": \" est\",\r\n \"start\": 42040,\r\n \"end\": 42440,\r\n \"duration\": 400,\r\n \"probability\": 0.77,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"73d4478c-4b0d-4a2c-8004-bff38bdc4ce7\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": \"9117ea49-1988-47d9-a0b8-a6c4da1c3711\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"01a720da-7898-49ca-85e6-c5ecd5d0748f\"\r\n },\r\n {\r\n \"id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"022bea64-3744-40f5-9cbe-6e157da4c942\",\r\n \"text\": \" Dupont,\",\r\n \"start\": 156680,\r\n \"end\": 157020,\r\n \"duration\": 340,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\r\n },\r\n {\r\n \"id\": \"05ba06c0-dcef-4498-9ff0-221ec9a29823\",\r\n \"text\": \" de\",\r\n \"start\": 138300,\r\n \"end\": 138420,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\r\n },\r\n {\r\n \"id\": \"095f170d-05eb-42ea-a2f0-bc46a5981c96\",\r\n \"text\": \" supplémentaires\",\r\n \"start\": 139220,\r\n 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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\"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"a5cab72b-d7a3-485b-a2af-268328da13a4\",\r\n \"text\": \" votre\",\r\n \"start\": 73960,\r\n \"end\": 74080,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"ad3dcce2-3b1d-453a-8809-e895f9c0095e\",\r\n \"text\": \" connexion\",\r\n \"start\": 74080,\r\n \"end\": 74440,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"aef04611-c475-4ffe-bada-75d4ce47213f\",\r\n \"text\": \" comprends.\",\r\n \"start\": 71840,\r\n \"end\": 72240,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"b23aebef-d334-4e60-9b41-6fcf7c30f31b\",\r\n \"text\": \" d'abord\",\r\n \"start\": 72860,\r\n \"end\": 73280,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"c527ab97-1113-4d9b-ad50-299811f95324\",\r\n \"text\": \" un\",\r\n \"start\": 77040,\r\n \"end\": 77160,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"ca60f95c-d34f-40d4-a732-5c5761b6d4d6\",\r\n \"text\": \" pour\",\r\n \"start\": 76920,\r\n \"end\": 77040,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"ed7160c0-d064-4e36-ba72-cf9431915c0d\",\r\n \"text\": \" Merci\",\r\n \"start\": 75420,\r\n \"end\": 75740,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"fd95758f-8a1d-47b3-85fc-ce3b096adfff\",\r\n \"text\": \" de\",\r\n \"start\": 73860,\r\n \"end\": 73960,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"2f088948-36fc-467f-96db-545569a8318d\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02a4923f-1710-4838-8b10-abe5c1d46ff0\",\r\n \"text\": \" semble\",\r\n \"start\": 86180,\r\n \"end\": 86580,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"054032b0-5ccb-4aa7-adee-ea01df49148d\",\r\n \"text\": \" l'attente.\",\r\n \"start\": 85440,\r\n \"end\": 85760,\r\n \"duration\": 320,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"06413344-0fa7-48a1-b078-5161f24d2c6a\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"18e11043-d18f-45a5-8f3f-debbcb1ff283\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"29c34e24-435a-4b4e-b387-ce146a0befdd\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"374d918e-3fa6-4d9b-bd4f-4d6570d4343c\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": 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{\r\n \"id\": \"e4ade996-1440-4185-a315-fa2b5ab862d5\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"e734a8df-20c7-4c9b-be06-8a53a71f3785\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"f13a35a0-1531-4af6-82eb-7d0f3c34e2b3\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"f2015e71-f304-424a-bfed-bce9d7a19fef\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n 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Je vais faire de mon mieux pour vous aider. 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Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\r\n \"start\": 49710,\r\n \"end\": 57310,\r\n \"duration\": 7600,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02746d94-ab42-4eb5-ad25-aec8af34ea79\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"027f8c61-1ed5-4730-a9bf-0155f279e96d\",\r\n \"text\": \" Dupont.\",\r\n \"start\": 51670,\r\n \"end\": 51970,\r\n \"duration\": 300,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"1be0515b-ef80-4e32-bfca-25c4f6ccd7ca\",\r\n \"text\": \" vérifier\",\r\n \"start\": 52250,\r\n \"end\": 52530,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n 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D'accord,\",\r\n \"start\": 49710,\r\n \"end\": 50350,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"a9e9aa79-dbd0-46c4-bf26-d83155f0ebee\",\r\n \"text\": \" rencontrez\",\r\n \"start\": 55750,\r\n \"end\": 56110,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"ac570b51-2240-49ad-921b-8ddf3e991bb6\",\r\n \"text\": \" avec\",\r\n \"start\": 56110,\r\n \"end\": 56230,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"b08cdcad-e3c7-4ca4-bb7d-87c0972a3467\",\r\n \"text\": \" connexion\",\r\n \"start\": 56390,\r\n \"end\": 56730,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"cdac1b6b-920f-4a4d-8489-f4efff1d0774\",\r\n \"text\": \" le\",\r\n \"start\": 55130,\r\n \"end\": 55250,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"cf5ab8bb-91c8-4c9c-af6b-fe1789f33fe1\",\r\n \"text\": \" monsieur\",\r\n \"start\": 51510,\r\n \"end\": 51670,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"efd75789-5551-4fab-8c14-4d8234c0a1e3\",\r\n \"text\": \" votre\",\r\n \"start\": 52530,\r\n \"end\": 52730,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"efdbbbef-2bbd-46d3-97be-65518253a091\",\r\n \"text\": \" vous\",\r\n \"start\": 55710,\r\n \"end\": 55750,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"f9c871ee-b756-4506-9619-70f6d869bdd0\",\r\n \"text\": \" Pendant\",\r\n \"start\": 53450,\r\n \"end\": 53770,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"fdc0bb09-ec80-4254-bc65-f203d048a2a6\",\r\n \"text\": \" ?\",\r\n \"start\": 56870,\r\n \"end\": 57310,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02fe3a1a-73f5-4f1d-b84e-b2457d62dd22\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"03324a3c-cdcf-4396-ba5f-3b87b8dbb92e\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"094f66df-3a14-402d-b857-df81ce1553c4\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"113e19ae-0849-4c76-8c1b-b93e76c6c736\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"194da385-7859-4b7f-9b16-d2e75646ef6a\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"1cd22f34-04b5-4fa4-aa40-e164c6b7ca83\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"243629ea-6f4b-4ec5-9859-0cb716f0e0ef\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": 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\"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"35d48206-dabe-4b62-a474-c9bfc0eeea68\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"435f53de-0ac1-4063-808b-f600f0f53b48\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"4805204f-efee-4a6c-a17b-4acc0e9512f5\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"4efb0ee1-4383-4b1d-bd27-374aad85ad4f\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"75e38bf6-6cbd-4dbb-8318-9aa8e068b92f\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"789eec94-bac7-4934-b028-571b611ccb78\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"795217e2-31b2-4578-91db-be257c61619d\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"7b55a810-e74c-4962-9b58-a9a1e56e6faa\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"86c4841e-bcce-479c-a809-7ef46a81951b\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"9374b3d4-bb49-4f95-9e78-8ce7718db3ee\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"9dfffad0-8e60-4f1e-adc9-fd3a9162a91a\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"bb8587eb-3b59-459f-bb7b-73b7763681aa\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"c37010a9-3cf8-40c7-b9c1-6b72df03c677\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"c6282b5d-5bdb-47e5-93dd-130a9a0bfef3\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ca261b2f-463d-42f9-84f8-435b58751f08\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"dca660ce-aa8a-4f77-87c5-248e7d81d5e0\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"dd3f527f-7eae-4045-9523-80ec94ef88e0\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ea013632-5646-46aa-b328-87430c79cf42\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"eba63075-78ee-4173-a475-b86eba2d0396\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ec1af159-de91-40e1-83cb-b0c777d063bd\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f1affe2d-7438-485e-a1e2-dbb8a569cb02\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f6e48356-15d5-43cd-9682-78bd99bd9f1f\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f9bf384f-a772-4861-982d-102c797bfca2\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"fee4e67e-d06a-4d75-ad2a-b985c69e79ef\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"016fafe9-0494-415b-9c3a-091f924bf2cb\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"09bb7e41-431f-4b76-ad37-69cd5635c6de\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"14bb4bfc-aa1e-4fc5-b888-aecdb690c60a\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"4ea43eb9-ce54-4d39-8520-a23f3f65b1ed\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"52f1f549-defb-4cb3-9ee7-f149b5b73ed6\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"6e9ee1f0-e1fb-48aa-a5e0-06df3ac590aa\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"78382caf-bafa-498f-b25c-489c86f6c948\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": 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Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c3b327d-7129-4069-97f9-e6e7869b3662\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"2db430c8-311b-413f-b252-088d1889142d\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"432a8bcd-293f-443f-b804-0726529d88c9\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"96151280-bbf3-44a0-b45f-4654d7bcb859\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"da05a199-eadb-46ac-9c52-85206cef4a6c\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"aa73d421-3459-4344-a967-34248acb674e\",\r\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0e8cc263-666b-4c5a-9e0a-acc729197756\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"5235b577-0211-475d-8380-ad171a4f97eb\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"60140c97-2514-479b-8ae9-1aab3ba984de\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"673e867e-f550-4c68-a856-5df45c2a2c44\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"909b90ae-dbb5-4ca6-b3c4-986300022f70\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"c2bd29d5-3d65-4562-b61f-b26aa8179a32\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"e30de9ee-cee5-432b-b0f6-10a7f3d82792\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"e750640d-ea84-4a65-ac78-050874e80d3a\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"65b5d84e-11f3-4b96-8496-11d8f004a698\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\r\n },\r\n {\r\n \"id\": \"dc08c822-a03a-4306-8229-c559b67841ea\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04f2bc57-39ae-41aa-907b-a49671d75a66\",\r\n \"text\": \" cette\",\r\n \"start\": 122810,\r\n \"end\": 122950,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\"\r\n },\r\n {\r\n \"id\": \"07871574-a2d7-4ac1-930e-dd6e449df2ff\",\r\n \"text\": \" panne\",\r\n \"start\": 122950,\r\n \"end\": 123270,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\"\r\n },\r\n {\r\n \"id\": \"07978c06-0411-4f86-91ea-ffe1a387a7e4\",\r\n \"text\": \" panne\",\r\n \"start\": 127970,\r\n \"end\": 128229,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n 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client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\\\\n-L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\\\\n-Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\",\r\n \"object\": [\r\n \"L'appel débute par la présentation du client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\",\r\n \"L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\",\r\n \"Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\"\r\n ],\r\n \"type\": \"step-by-step-summary\"\r\n }\r\n ],\r\n \"summary\": [\r\n {\r\n \"id\": \"d79b9170-2c04-41ff-b6f5-17de1e9f47f8\",\r\n \"text\": \"L'appel débute par l'identification du client et la description du problème qu'il rencontre avec sa box internet. L'agent, André, demande des informations supplémentaires sur le compte du client et met l'appel en attente pour vérifier l'état de la connexion via leur système. Après avoir identifié un problème technique, il crée un ticket et propose une extension de data mobile au client.\",\r\n \"object\": null,\r\n \"type\": \"summary\"\r\n }\r\n ],\r\n \"title\": [\r\n {\r\n \"id\": \"f3d93639-0841-4c1e-a122-05ea45d69fad\",\r\n \"text\": \"Client Diabolo Telecom signalant des problèmes récurrents avec sa box internet\",\r\n \"object\": null,\r\n \"type\": \"title\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"},{"id":"1d9d2211-03c0-4f71-8b34-bce101e77c3c","name":"Get call summarization status/result (with tags generation)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0efba70a-a365-4ab0-81bd-4d3fe918ad48\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"a4fb8d4a-991c-460d-8b62-41ef8a9060e4\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"b39db8ec-ebce-49e0-93d1-119d0b34e4e8\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"edda22b2-46e2-4255-affb-21a030d40635\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"fe64bf5c-8335-45c7-887e-18eddb8335b7\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. 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Je vais vérifier votre compte. 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\"words\": [\r\n {\r\n \"id\": \"9e12eec9-504b-4bf7-9502-e09ae0efabd0\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\r\n },\r\n {\r\n \"id\": \"d6839b87-2c85-43ce-971f-6d692fb2d40e\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0cff9686-a2fa-45a6-aa4d-e53b43251284\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"1174f62a-c3b6-470b-944e-d4837fc89018\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"1e04c290-c151-4e52-ba26-b0d2c1c4090b\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"afe25cde-bace-45c6-b0e1-5f765ccec843\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"c5c3c172-c406-4234-adaa-81004910a3ab\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"d078ccbc-f7e6-46ed-93ab-c143729dce74\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"d31b068e-6fb8-45cf-8cb7-127ac26d8e7e\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"ddc736e6-c894-4032-a1a8-b86695015c2e\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"e6b91539-4b19-41b6-a1f3-4a6f46c6cacb\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"ef637bca-1ea5-4a38-aea2-363ff9933469\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"1707c40d-c013-45e9-b5ab-31ef10e4ea7d\",\r\n \"text\": \" si\",\r\n \"start\": 158420,\r\n \"end\": 158700,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\r\n },\r\n {\r\n \"id\": \"179f95a6-420e-4ebc-abe5-ec4dfa243c40\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\r\n },\r\n {\r\n \"id\": \"1854493f-77bf-41c6-8c4e-939ee320559d\",\r\n \"text\": \" créditer\",\r\n \"start\": 135000,\r\n \"end\": 135420,\r\n 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Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0f2c8e82-0d38-4e60-82b1-d2e22fdc4c7a\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"100eb726-6f51-4788-afe6-6537494b1818\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"21c9a79f-8811-47d5-8f19-db5e69a86dec\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"2f749798-7a82-435e-ab98-a166891ddd52\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"5585c49d-6234-4fab-b56a-23c3652f7f5e\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"68200f1e-4bf9-49fb-886a-f5c8d6e2cc15\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"6b312a11-b6e9-4ecb-9b6c-a91caeb92d73\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"82f46681-bddb-43c2-81d4-848063a48911\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"91d2e627-7bf2-458b-a631-0817dff318f9\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"94daed7a-747f-41bc-8364-680c70b94a88\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"96106463-6f5c-4e06-9f72-571ab334d4bf\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"aaf5ec05-73cc-47b0-a934-37f369de3211\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"aafb695e-aaa9-4c71-b197-d2cb05ac6213\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"b743dd23-b4e6-4cc6-98c8-6940a55089a6\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"e32825cf-f012-43f6-b0f3-338769a4b63b\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"e3c7c9f8-36da-4c1f-bab5-9f9e32caf0f4\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"f62dea9d-2758-4cc5-8a25-e0bb68da255e\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d61bf5c-e6f7-4730-993f-0c33596a660e\",\r\n \"text\": \" internet,\",\r\n \"start\": 123270,\r\n \"end\": 123510,\r\n \"duration\": 240,\r\n \"probability\": 0.4,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"0e9c7443-c479-4110-a6b4-af81fe4b8659\",\r\n \"text\": \" Pour\",\r\n \"start\": 121970,\r\n \"end\": 122330,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"111d4eef-d17c-4432-82f7-9cebe426829c\",\r\n \"text\": \" votre\",\r\n \"start\": 127510,\r\n \"end\": 127970,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"11af38cd-cf66-4b80-ad8b-b05f0feb1c40\",\r\n \"text\": \" puis-je\",\r\n \"start\": 123810,\r\n \"end\": 124390,\r\n \"duration\": 580,\r\n \"probability\": 0.65,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"2034b998-d9db-4e65-91c4-80171027ad13\",\r\n \"text\": \" pallier\",\r\n \"start\": 122330,\r\n \"end\": 122710,\r\n \"duration\": 380,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"23ded827-7d35-4566-864f-c648c818d22d\",\r\n \"text\": \" panne\",\r\n \"start\": 127970,\r\n \"end\": 128229,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"28d05d50-a233-407d-9c27-21146d18006f\",\r\n 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\"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"7406d4f7-150e-4d26-9aa7-5feccc1ebacf\",\r\n \"text\": \" suivi\",\r\n \"start\": 113210,\r\n \"end\": 113530,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"780b3acd-1b34-475b-9c8f-110509d8bd0a\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"78eb7b20-a3a0-496a-be0b-5f570be9fded\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 111130,\r\n \"end\": 111350,\r\n \"duration\": 220,\r\n \"probability\": 0.42,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"7b94789d-8bf2-4c57-9638-2c3fa3a432c7\",\r\n \"text\": \" mobile\",\r\n 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\"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"eb698e22-f144-475c-9bcc-882ab2fe489b\",\r\n \"text\": \" soit\",\r\n \"start\": 128229,\r\n \"end\": 128330,\r\n \"duration\": 101,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"edd22e19-c87d-457e-b61d-cd5e59013ab8\",\r\n \"text\": \" data\",\r\n \"start\": 126090,\r\n \"end\": 126570,\r\n \"duration\": 480,\r\n \"probability\": 0.61,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f19a6cbb-c360-4cdd-be23-7325f7ca2efe\",\r\n \"text\": \" petit\",\r\n \"start\": 119190,\r\n \"end\": 119290,\r\n \"duration\": 100,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f86c461f-68da-48fe-b8e5-8dda64c531f3\",\r\n \"text\": \" le\",\r\n \"start\": 114130,\r\n \"end\": 114270,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f991cfe3-1a31-46e6-a4aa-c57a198c32e5\",\r\n \"text\": \" réparée\",\r\n \"start\": 128330,\r\n \"end\": 128650,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"fd4c0614-6a8f-4d0a-8415-0252bc9f28d3\",\r\n \"text\": \" une\",\r\n \"start\": 125270,\r\n \"end\": 125430,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0b212d30-7397-4a80-9e0b-35b7bbafe3ce\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"11c70bc0-2927-43bf-b181-03c19d78881a\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"11ece938-a21d-47e4-be96-646e821f5dfa\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"155fa75e-9f3e-4685-be74-7fb89daac57f\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"1d832cc5-048d-4577-a4ca-b0d341ea9464\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"2fcd1dbf-c526-4be8-997b-aaec95ae410e\",\r\n \"text\": \" 97\",\r\n \"start\": 44380,\r\n \"end\": 44920,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"4d7afe50-9ff9-46ec-91a3-2c210c5b3a42\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"4da91573-30b8-453a-9599-d502950c6d63\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"504ea658-2076-4163-8474-9d4775c08559\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"647b39a8-0a04-4033-abba-4b5d1b1672cf\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"7566dec8-3ca8-465b-a511-021ba1d2aef9\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"762d6f35-f834-4bcb-a4e6-dc90a3589407\",\r\n \"text\": \" 14\",\r\n \"start\": 35350,\r\n \"end\": 36170,\r\n \"duration\": 820,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"88153664-2093-4d92-ba46-06007d2bc9ce\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"9a6ce182-0752-43d8-acdf-8b64ef9bca29\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"9fd237f1-1911-43a2-8c21-17ef017f2bbc\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"a5c4b142-75d1-4d64-ad54-26c76f21d527\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"b5ea2b03-64f5-4c0d-9099-e3ea45f653ae\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"c007804b-ada6-40c8-a682-41137a70c6dd\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ca11e6c3-5f77-40ae-a304-17abdd456d66\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"d4ebff45-28d9-4699-a859-a11017b5027f\",\r\n \"text\": \" est\",\r\n \"start\": 42040,\r\n \"end\": 42440,\r\n \"duration\": 400,\r\n \"probability\": 0.77,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ee0cf641-5691-4a52-920e-262ce3d62109\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ee5652dd-bf7d-4f77-b713-40cf2c56d369\",\r\n \"text\": \" 92\",\r\n \"start\": 37250,\r\n \"end\": 38830,\r\n \"duration\": 1580,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"summary\": [\r\n {\r\n \"id\": \"3fedea81-869b-4804-a16c-505270eaec99\",\r\n \"text\": \"L'appel a pour sujet la connexion internet d'un client, M. 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"022bea64-3744-40f5-9cbe-6e157da4c942\",\r\n \"text\": \" Dupont,\",\r\n \"start\": 156680,\r\n \"end\": 157020,\r\n \"duration\": 340,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\r\n },\r\n {\r\n \"id\": \"05ba06c0-dcef-4498-9ff0-221ec9a29823\",\r\n \"text\": \" de\",\r\n \"start\": 138300,\r\n \"end\": 138420,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"07dbdd11-0e4d-401e-b188-b140be55128c\"\r\n },\r\n {\r\n \"id\": \"095f170d-05eb-42ea-a2f0-bc46a5981c96\",\r\n \"text\": \" supplémentaires\",\r\n \"start\": 139220,\r\n 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Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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d'abord\",\r\n \"start\": 72860,\r\n \"end\": 73280,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"c527ab97-1113-4d9b-ad50-299811f95324\",\r\n \"text\": \" un\",\r\n \"start\": 77040,\r\n \"end\": 77160,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"ca60f95c-d34f-40d4-a732-5c5761b6d4d6\",\r\n \"text\": \" pour\",\r\n \"start\": 76920,\r\n \"end\": 77040,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"183379cf-9502-4c60-8c2e-34779fdb33c2\"\r\n },\r\n {\r\n \"id\": \"ed7160c0-d064-4e36-ba72-cf9431915c0d\",\r\n \"text\": \" Merci\",\r\n \"start\": 75420,\r\n \"end\": 75740,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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{\r\n \"id\": \"e4ade996-1440-4185-a315-fa2b5ab862d5\",\r\n \"text\": \" ce\",\r\n \"start\": 92780,\r\n \"end\": 92860,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"e734a8df-20c7-4c9b-be06-8a53a71f3785\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"f13a35a0-1531-4af6-82eb-7d0f3c34e2b3\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"2f088948-36fc-467f-96db-545569a8318d\"\r\n },\r\n {\r\n \"id\": \"f2015e71-f304-424a-bfed-bce9d7a19fef\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.96,\r\n 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Je vais faire de mon mieux pour vous aider. 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Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\",\r\n \"start\": 49710,\r\n \"end\": 57310,\r\n \"duration\": 7600,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"02746d94-ab42-4eb5-ad25-aec8af34ea79\",\r\n \"text\": \" ces\",\r\n \"start\": 50850,\r\n \"end\": 50990,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"027f8c61-1ed5-4730-a9bf-0155f279e96d\",\r\n \"text\": \" Dupont.\",\r\n \"start\": 51670,\r\n \"end\": 51970,\r\n \"duration\": 300,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"1be0515b-ef80-4e32-bfca-25c4f6ccd7ca\",\r\n \"text\": \" vérifier\",\r\n \"start\": 52250,\r\n \"end\": 52530,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n 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D'accord,\",\r\n \"start\": 49710,\r\n \"end\": 50350,\r\n \"duration\": 640,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"a9e9aa79-dbd0-46c4-bf26-d83155f0ebee\",\r\n \"text\": \" rencontrez\",\r\n \"start\": 55750,\r\n \"end\": 56110,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"ac570b51-2240-49ad-921b-8ddf3e991bb6\",\r\n \"text\": \" avec\",\r\n \"start\": 56110,\r\n \"end\": 56230,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"b08cdcad-e3c7-4ca4-bb7d-87c0972a3467\",\r\n \"text\": \" connexion\",\r\n \"start\": 56390,\r\n \"end\": 56730,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"b82b3360-1d09-4bb6-a3c1-0abd07385238\",\r\n \"text\": \" détail\",\r\n \"start\": 54850,\r\n \"end\": 55130,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"ba32f6a1-9882-4191-85ce-0712fcb822ab\",\r\n \"text\": \" internet\",\r\n \"start\": 56730,\r\n \"end\": 56870,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"bbe04c71-b4f5-42b3-af93-5d8521549811\",\r\n \"text\": \" votre\",\r\n \"start\": 56230,\r\n \"end\": 56390,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"cc5f152d-b291-4950-b959-68376b5b2d10\",\r\n \"text\": \" que\",\r\n \"start\": 55530,\r\n \"end\": 55710,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"cdac1b6b-920f-4a4d-8489-f4efff1d0774\",\r\n \"text\": \" le\",\r\n \"start\": 55130,\r\n \"end\": 55250,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"cf5ab8bb-91c8-4c9c-af6b-fe1789f33fe1\",\r\n \"text\": \" monsieur\",\r\n \"start\": 51510,\r\n \"end\": 51670,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"efd75789-5551-4fab-8c14-4d8234c0a1e3\",\r\n \"text\": \" votre\",\r\n \"start\": 52530,\r\n \"end\": 52730,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"efdbbbef-2bbd-46d3-97be-65518253a091\",\r\n \"text\": \" vous\",\r\n \"start\": 55710,\r\n \"end\": 55750,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"f9c871ee-b756-4506-9619-70f6d869bdd0\",\r\n \"text\": \" Pendant\",\r\n \"start\": 53450,\r\n \"end\": 53770,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n },\r\n {\r\n \"id\": \"fdc0bb09-ec80-4254-bc65-f203d048a2a6\",\r\n \"text\": \" ?\",\r\n \"start\": 56870,\r\n \"end\": 57310,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7de8497c-f3d3-492a-938d-bd24e7cb078e\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"02fe3a1a-73f5-4f1d-b84e-b2457d62dd22\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"03324a3c-cdcf-4396-ba5f-3b87b8dbb92e\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68160,\r\n \"duration\": 700,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"094f66df-3a14-402d-b857-df81ce1553c4\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"113e19ae-0849-4c76-8c1b-b93e76c6c736\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"194da385-7859-4b7f-9b16-d2e75646ef6a\",\r\n \"text\": \" le\",\r\n \"start\": 69080,\r\n \"end\": 69160,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"1cd22f34-04b5-4fa4-aa40-e164c6b7ca83\",\r\n \"text\": \" je\",\r\n \"start\": 63800,\r\n \"end\": 64120,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"243629ea-6f4b-4ec5-9859-0cb716f0e0ef\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"286dfa49-c99f-4a6f-b5cb-65b9639fab89\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"2c1169c3-17f6-4cb3-82ab-a4eef6698193\",\r\n \"text\": \" Ce\",\r\n \"start\": 58840,\r\n \"end\": 59380,\r\n \"duration\": 540,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"2d8ca0f5-63ce-4fe5-983e-bc01c6c3e0c3\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"3107bac3-bfb5-4e36-87a7-b9829f53b051\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"35d48206-dabe-4b62-a474-c9bfc0eeea68\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"435f53de-0ac1-4063-808b-f600f0f53b48\",\r\n \"text\": \" résolu\",\r\n \"start\": 68720,\r\n \"end\": 69080,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"4805204f-efee-4a6c-a17b-4acc0e9512f5\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"4efb0ee1-4383-4b1d-bd27-374aad85ad4f\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"75e38bf6-6cbd-4dbb-8318-9aa8e068b92f\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"789eec94-bac7-4934-b028-571b611ccb78\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"795217e2-31b2-4578-91db-be257c61619d\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"7b55a810-e74c-4962-9b58-a9a1e56e6faa\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"86c4841e-bcce-479c-a809-7ef46a81951b\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"9374b3d4-bb49-4f95-9e78-8ce7718db3ee\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"9dfffad0-8e60-4f1e-adc9-fd3a9162a91a\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"bb8587eb-3b59-459f-bb7b-73b7763681aa\",\r\n \"text\": \" brusquement\",\r\n \"start\": 62000,\r\n \"end\": 62580,\r\n \"duration\": 580,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"c37010a9-3cf8-40c7-b9c1-6b72df03c677\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"c6282b5d-5bdb-47e5-93dd-130a9a0bfef3\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ca261b2f-463d-42f9-84f8-435b58751f08\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"dca660ce-aa8a-4f77-87c5-248e7d81d5e0\",\r\n \"text\": \" n'a\",\r\n \"start\": 68360,\r\n \"end\": 68660,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"dd3f527f-7eae-4045-9523-80ec94ef88e0\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ea013632-5646-46aa-b328-87430c79cf42\",\r\n \"text\": \" Mais\",\r\n \"start\": 68160,\r\n \"end\": 68240,\r\n \"duration\": 80,\r\n \"probability\": 0.46,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"eba63075-78ee-4173-a475-b86eba2d0396\",\r\n \"text\": \" la\",\r\n \"start\": 60160,\r\n \"end\": 60540,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"ec1af159-de91-40e1-83cb-b0c777d063bd\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f1affe2d-7438-485e-a1e2-dbb8a569cb02\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f6e48356-15d5-43cd-9682-78bd99bd9f1f\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"f9bf384f-a772-4861-982d-102c797bfca2\",\r\n \"text\": \" problème.\",\r\n \"start\": 69160,\r\n \"end\": 69440,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n },\r\n {\r\n \"id\": \"fee4e67e-d06a-4d75-ad2a-b985c69e79ef\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"808a8147-58ea-4ba5-9f03-e928a94b2db8\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\",\r\n \"text\": \"D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"016fafe9-0494-415b-9c3a-091f924bf2cb\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"09bb7e41-431f-4b76-ad37-69cd5635c6de\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"14bb4bfc-aa1e-4fc5-b888-aecdb690c60a\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": 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{\r\n \"id\": \"d514c35b-6410-4612-820d-c58a9321602e\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"dbf850d7-2db2-43af-b644-ed12c1c5d0a0\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n },\r\n {\r\n \"id\": \"dd2ed9fb-2bb5-4dae-a293-9150e3a3eac1\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"849d0170-ad3c-47c7-ac60-8b4e74e67b90\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"89d2b767-91a9-4c6d-9238-a01715dfa5e3\",\r\n \"text\": \"Oui, merci beaucoup.\",\r\n \"start\": 129680,\r\n \"end\": 131560,\r\n \"duration\": 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Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0c3b327d-7129-4069-97f9-e6e7869b3662\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"2db430c8-311b-413f-b252-088d1889142d\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"432a8bcd-293f-443f-b804-0726529d88c9\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"96151280-bbf3-44a0-b45f-4654d7bcb859\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n },\r\n {\r\n \"id\": \"da05a199-eadb-46ac-9c52-85206cef4a6c\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"8a4fb9d2-b3a2-4b5e-b764-59f5cfc0d614\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"aa73d421-3459-4344-a967-34248acb674e\",\r\n \"text\": \"Ah, magnifique. Oui, ça sera le 06 17\",\r\n \"start\": 140920,\r\n \"end\": 145960,\r\n \"duration\": 5040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0e8cc263-666b-4c5a-9e0a-acc729197756\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"5235b577-0211-475d-8380-ad171a4f97eb\",\r\n \"text\": \" le\",\r\n \"start\": 143820,\r\n \"end\": 144140,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"60140c97-2514-479b-8ae9-1aab3ba984de\",\r\n \"text\": \" sera\",\r\n \"start\": 143440,\r\n \"end\": 143820,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"673e867e-f550-4c68-a856-5df45c2a2c44\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.57,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"909b90ae-dbb5-4ca6-b3c4-986300022f70\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"c2bd29d5-3d65-4562-b61f-b26aa8179a32\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143440,\r\n \"duration\": 620,\r\n \"probability\": 0.63,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"e30de9ee-cee5-432b-b0f6-10a7f3d82792\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n },\r\n {\r\n \"id\": \"e750640d-ea84-4a65-ac78-050874e80d3a\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141920,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"aa73d421-3459-4344-a967-34248acb674e\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\",\r\n \"text\": \"revoir, merci\",\r\n \"start\": 166900,\r\n \"end\": 167380,\r\n \"duration\": 480,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"65b5d84e-11f3-4b96-8496-11d8f004a698\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\r\n },\r\n {\r\n \"id\": \"dc08c822-a03a-4306-8229-c559b67841ea\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"c76d914e-1208-40a0-b3f0-450c05e0686b\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"04f2bc57-39ae-41aa-907b-a49671d75a66\",\r\n \"text\": \" cette\",\r\n \"start\": 122810,\r\n \"end\": 122950,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\"\r\n },\r\n {\r\n \"id\": \"07871574-a2d7-4ac1-930e-dd6e449df2ff\",\r\n \"text\": \" panne\",\r\n \"start\": 122950,\r\n \"end\": 123270,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"ccbc554b-bbcb-4594-aacc-47734229099f\"\r\n },\r\n {\r\n \"id\": \"07978c06-0411-4f86-91ea-ffe1a387a7e4\",\r\n \"text\": \" panne\",\r\n \"start\": 127970,\r\n \"end\": 128229,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n 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client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\\\\n-L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\\\\n-Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\",\r\n \"object\": [\r\n \"L'appel débute par la présentation du client, Alain Dupont, qui exprime un problème avec sa box internet. Il est client chez Diabolo Telecom et utilise actuellement sa 4G pour se connecter. Le client mentionne que cela s'est produit trois fois ce mois-ci.\",\r\n \"L'agent, André, tente d'identifier le problème en demandant des informations supplémentaires sur la box internet et le numéro de compte du client. Il met l'appel en attente pour vérifier l'état de la connexion via leur système.\",\r\n \"Après avoir constaté un problème technique, André crée un ticket pour alerter les équipes techniques. Il demande au client de redémarrer une nouvelle fois sa box et lui fournit un numéro de suivi pour son dossier. Enfin, il propose à Alain Dupont une extension de data mobile en attendant que la panne soit résolue.\"\r\n ],\r\n \"type\": \"step-by-step-summary\"\r\n }\r\n ],\r\n \"summary\": [\r\n {\r\n \"id\": \"d79b9170-2c04-41ff-b6f5-17de1e9f47f8\",\r\n \"text\": \"L'appel débute par l'identification du client et la description du problème qu'il rencontre avec sa box internet. L'agent, André, demande des informations supplémentaires sur le compte du client et met l'appel en attente pour vérifier l'état de la connexion via leur système. Après avoir identifié un problème technique, il crée un ticket et propose une extension de data mobile au client.\",\r\n \"object\": null,\r\n \"type\": \"summary\"\r\n }\r\n ],\r\n \"title\": [\r\n {\r\n \"id\": \"f3d93639-0841-4c1e-a122-05ea45d69fad\",\r\n \"text\": \"Client Diabolo Telecom signalant des problèmes récurrents avec sa box internet\",\r\n \"object\": null,\r\n \"type\": \"title\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"},{"id":"65e4fd7d-d9d9-485a-aeda-893a53f40a18","name":"Get transcription and call summarization status/result (with tags generation)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/2e08ec1f-ea75-406d-9516-9ad16381e975"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"2e08ec1f-ea75-406d-9516-9ad16381e975\",\r\n \"audio_id\": \"119cd0d4-0b53-4142-8d8c-dc7aadc67bd6\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. Ah, magnifique. Oui, ça sera le 06 17 D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au 00 00 00. Merci beaucoup. Merci, au revoir. revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour. Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre box internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\\n\\nClient: 00 00 00. Merci beaucoup.\\n\\nClient: Merci, au revoir.\\n\\nAgent: revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"1031fcbf-8af4-4e97-ad4d-311db675f542\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? 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Je vais d'abord vérifier l'état de votre connexion depuis notre système. 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Merci beaucoup.\",\r\n \"start\": 147460,\r\n \"end\": 153690,\r\n \"duration\": 6230,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0efba70a-a365-4ab0-81bd-4d3fe918ad48\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"a4fb8d4a-991c-460d-8b62-41ef8a9060e4\",\r\n \"text\": \" 00\",\r\n \"start\": 149770,\r\n \"end\": 151310,\r\n \"duration\": 1540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"b39db8ec-ebce-49e0-93d1-119d0b34e4e8\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"edda22b2-46e2-4255-affb-21a030d40635\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n },\r\n {\r\n \"id\": \"fe64bf5c-8335-45c7-887e-18eddb8335b7\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148900,\r\n \"duration\": 1440,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"48719db7-f826-4258-a38b-3ca9da1105d1\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"6c2f3fb5-116e-4cf1-918d-a60479f6155d\",\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. 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Je vais vérifier votre compte. 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\"words\": [\r\n {\r\n \"id\": \"9e12eec9-504b-4bf7-9502-e09ae0efabd0\",\r\n \"text\": \" revoir,\",\r\n \"start\": 166900,\r\n \"end\": 167260,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\r\n },\r\n {\r\n \"id\": \"d6839b87-2c85-43ce-971f-6d692fb2d40e\",\r\n \"text\": \" merci\",\r\n \"start\": 167260,\r\n \"end\": 167380,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"7ada50e9-60bc-41a9-939f-9328c92f9373\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0cff9686-a2fa-45a6-aa4d-e53b43251284\",\r\n \"text\": \" matin,\",\r\n \"start\": 59380,\r\n \"end\": 59700,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"1174f62a-c3b6-470b-944e-d4837fc89018\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"1e04c290-c151-4e52-ba26-b0d2c1c4090b\",\r\n \"text\": \" la\",\r\n \"start\": 66380,\r\n \"end\": 66500,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"afe25cde-bace-45c6-b0e1-5f765ccec843\",\r\n \"text\": \" connexion\",\r\n \"start\": 60540,\r\n \"end\": 61140,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"c5c3c172-c406-4234-adaa-81004910a3ab\",\r\n \"text\": \" n'arrive\",\r\n \"start\": 64120,\r\n \"end\": 64340,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"d078ccbc-f7e6-46ed-93ab-c143729dce74\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"d31b068e-6fb8-45cf-8cb7-127ac26d8e7e\",\r\n \"text\": \" pas\",\r\n \"start\": 68660,\r\n \"end\": 68720,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"ddc736e6-c894-4032-a1a8-b86695015c2e\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"e6b91539-4b19-41b6-a1f3-4a6f46c6cacb\",\r\n \"text\": \" et\",\r\n \"start\": 62580,\r\n \"end\": 63400,\r\n \"duration\": 820,\r\n \"probability\": 0.9,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": \"ef637bca-1ea5-4a38-aea2-363ff9933469\",\r\n \"text\": \" sûr.\",\r\n \"start\": 58360,\r\n \"end\": 58600,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"817fc330-565c-4c30-9afc-ea83ee9e5e2e\"\r\n },\r\n {\r\n \"id\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Au\",\r\n \"start\": 132920,\r\n \"end\": 164820,\r\n \"duration\": 31900,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"1707c40d-c013-45e9-b5ab-31ef10e4ea7d\",\r\n \"text\": \" si\",\r\n \"start\": 158420,\r\n \"end\": 158700,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\r\n },\r\n {\r\n \"id\": \"179f95a6-420e-4ebc-abe5-ec4dfa243c40\",\r\n \"text\": \" ?\",\r\n \"start\": 136840,\r\n \"end\": 136980,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"9ba24764-e1bb-40e9-b0dc-bd6baf95982e\"\r\n },\r\n {\r\n \"id\": \"1854493f-77bf-41c6-8c4e-939ee320559d\",\r\n \"text\": \" créditer\",\r\n \"start\": 135000,\r\n \"end\": 135420,\r\n 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Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100780,\r\n \"end\": 107820,\r\n \"duration\": 7040,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0f2c8e82-0d38-4e60-82b1-d2e22fdc4c7a\",\r\n \"text\": \" de\",\r\n \"start\": 107560,\r\n \"end\": 107700,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"100eb726-6f51-4788-afe6-6537494b1818\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"21c9a79f-8811-47d5-8f19-db5e69a86dec\",\r\n \"text\": \" Merci\",\r\n \"start\": 103500,\r\n \"end\": 104060,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"2f749798-7a82-435e-ab98-a166891ddd52\",\r\n \"text\": \" la\",\r\n \"start\": 102500,\r\n \"end\": 102580,\r\n \"duration\": 80,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"5585c49d-6234-4fab-b56a-23c3652f7f5e\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 100780,\r\n \"end\": 101180,\r\n \"duration\": 400,\r\n \"probability\": 0.74,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"68200f1e-4bf9-49fb-886a-f5c8d6e2cc15\",\r\n \"text\": \" suite.\",\r\n \"start\": 107700,\r\n \"end\": 107820,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"6b312a11-b6e9-4ecb-9b6c-a91caeb92d73\",\r\n \"text\": \" box\",\r\n \"start\": 107180,\r\n \"end\": 107420,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"82f46681-bddb-43c2-81d4-848063a48911\",\r\n \"text\": \" aide.\",\r\n \"start\": 104540,\r\n \"end\": 105080,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"91d2e627-7bf2-458b-a631-0817dff318f9\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"94daed7a-747f-41bc-8364-680c70b94a88\",\r\n \"text\": \" ma\",\r\n \"start\": 106880,\r\n \"end\": 107180,\r\n \"duration\": 300,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"96106463-6f5c-4e06-9f72-571ab334d4bf\",\r\n \"text\": \" votre\",\r\n \"start\": 104300,\r\n \"end\": 104540,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"aaf5ec05-73cc-47b0-a934-37f369de3211\",\r\n \"text\": \" tout\",\r\n \"start\": 107420,\r\n \"end\": 107560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"aafb695e-aaa9-4c71-b197-d2cb05ac6213\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 102020,\r\n \"end\": 102500,\r\n \"duration\": 480,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"b743dd23-b4e6-4cc6-98c8-6940a55089a6\",\r\n \"text\": \" de\",\r\n \"start\": 104060,\r\n \"end\": 104300,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"e32825cf-f012-43f6-b0f3-338769a4b63b\",\r\n \"text\": \" Je\",\r\n \"start\": 105760,\r\n \"end\": 106320,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"e3c7c9f8-36da-4c1f-bab5-9f9e32caf0f4\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n },\r\n {\r\n \"id\": \"f62dea9d-2758-4cc5-8a25-e0bb68da255e\",\r\n \"text\": \" box.\",\r\n \"start\": 102580,\r\n \"end\": 102820,\r\n \"duration\": 240,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"d1232784-c095-4d05-bce5-849242d31cea\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\",\r\n \"text\": \"D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\",\r\n \"start\": 110310,\r\n \"end\": 128870,\r\n \"duration\": 18560,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0d61bf5c-e6f7-4730-993f-0c33596a660e\",\r\n \"text\": \" internet,\",\r\n \"start\": 123270,\r\n \"end\": 123510,\r\n \"duration\": 240,\r\n \"probability\": 0.4,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"0e9c7443-c479-4110-a6b4-af81fe4b8659\",\r\n \"text\": \" Pour\",\r\n \"start\": 121970,\r\n \"end\": 122330,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"111d4eef-d17c-4432-82f7-9cebe426829c\",\r\n \"text\": \" votre\",\r\n \"start\": 127510,\r\n \"end\": 127970,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"11af38cd-cf66-4b80-ad8b-b05f0feb1c40\",\r\n \"text\": \" puis-je\",\r\n \"start\": 123810,\r\n \"end\": 124390,\r\n \"duration\": 580,\r\n \"probability\": 0.65,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"2034b998-d9db-4e65-91c4-80171027ad13\",\r\n \"text\": \" pallier\",\r\n \"start\": 122330,\r\n \"end\": 122710,\r\n \"duration\": 380,\r\n \"probability\": 0.96,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"23ded827-7d35-4566-864f-c648c818d22d\",\r\n \"text\": \" panne\",\r\n \"start\": 127970,\r\n \"end\": 128229,\r\n \"duration\": 259,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"28d05d50-a233-407d-9c27-21146d18006f\",\r\n 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\"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"7406d4f7-150e-4d26-9aa7-5feccc1ebacf\",\r\n \"text\": \" suivi\",\r\n \"start\": 113210,\r\n \"end\": 113530,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"780b3acd-1b34-475b-9c8f-110509d8bd0a\",\r\n \"text\": \" merci\",\r\n \"start\": 110950,\r\n \"end\": 111130,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"78eb7b20-a3a0-496a-be0b-5f570be9fded\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 111130,\r\n \"end\": 111350,\r\n \"duration\": 220,\r\n \"probability\": 0.42,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"7b94789d-8bf2-4c57-9638-2c3fa3a432c7\",\r\n \"text\": \" mobile\",\r\n 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\"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"eb698e22-f144-475c-9bcc-882ab2fe489b\",\r\n \"text\": \" soit\",\r\n \"start\": 128229,\r\n \"end\": 128330,\r\n \"duration\": 101,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"edd22e19-c87d-457e-b61d-cd5e59013ab8\",\r\n \"text\": \" data\",\r\n \"start\": 126090,\r\n \"end\": 126570,\r\n \"duration\": 480,\r\n \"probability\": 0.61,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f19a6cbb-c360-4cdd-be23-7325f7ca2efe\",\r\n \"text\": \" petit\",\r\n \"start\": 119190,\r\n \"end\": 119290,\r\n \"duration\": 100,\r\n \"probability\": 0.98,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f86c461f-68da-48fe-b8e5-8dda64c531f3\",\r\n \"text\": \" le\",\r\n \"start\": 114130,\r\n \"end\": 114270,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"f991cfe3-1a31-46e6-a4aa-c57a198c32e5\",\r\n \"text\": \" réparée\",\r\n \"start\": 128330,\r\n \"end\": 128650,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n },\r\n {\r\n \"id\": \"fd4c0614-6a8f-4d0a-8415-0252bc9f28d3\",\r\n \"text\": \" une\",\r\n \"start\": 125270,\r\n \"end\": 125430,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"e5affae9-66a7-49b2-8c17-8970ad16798a\"\r\n }\r\n ]\r\n },\r\n {\r\n \"id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\",\r\n \"text\": \"Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"0b212d30-7397-4a80-9e0b-35b7bbafe3ce\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"11c70bc0-2927-43bf-b181-03c19d78881a\",\r\n \"text\": \" L'identifiant\",\r\n \"start\": 40440,\r\n \"end\": 41520,\r\n \"duration\": 1080,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"11ece938-a21d-47e4-be96-646e821f5dfa\",\r\n \"text\": \" numéro\",\r\n \"start\": 34210,\r\n \"end\": 34470,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"155fa75e-9f3e-4685-be74-7fb89daac57f\",\r\n \"text\": \" ma\",\r\n \"start\": 41660,\r\n \"end\": 41800,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"1d832cc5-048d-4577-a4ca-b0d341ea9464\",\r\n \"text\": \" Mon\",\r\n \"start\": 33670,\r\n \"end\": 34210,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"2fcd1dbf-c526-4be8-997b-aaec95ae410e\",\r\n \"text\": \" 97\",\r\n \"start\": 44380,\r\n \"end\": 44920,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"4d7afe50-9ff9-46ec-91a3-2c210c5b3a42\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"4da91573-30b8-453a-9599-d502950c6d63\",\r\n \"text\": \" 15\",\r\n \"start\": 36170,\r\n \"end\": 37250,\r\n \"duration\": 1080,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"504ea658-2076-4163-8474-9d4775c08559\",\r\n \"text\": \" de\",\r\n \"start\": 34470,\r\n \"end\": 34650,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"647b39a8-0a04-4033-abba-4b5d1b1672cf\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"7566dec8-3ca8-465b-a511-021ba1d2aef9\",\r\n \"text\": \" 45\",\r\n \"start\": 46060,\r\n \"end\": 47220,\r\n \"duration\": 1160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"762d6f35-f834-4bcb-a4e6-dc90a3589407\",\r\n \"text\": \" 14\",\r\n \"start\": 35350,\r\n \"end\": 36170,\r\n \"duration\": 820,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"88153664-2093-4d92-ba46-06007d2bc9ce\",\r\n \"text\": \" bien\",\r\n \"start\": 33090,\r\n \"end\": 33270,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"9a6ce182-0752-43d8-acdf-8b64ef9bca29\",\r\n \"text\": \" est\",\r\n \"start\": 34930,\r\n \"end\": 35350,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"9fd237f1-1911-43a2-8c21-17ef017f2bbc\",\r\n \"text\": \" box\",\r\n \"start\": 41800,\r\n \"end\": 42040,\r\n \"duration\": 240,\r\n \"probability\": 0.97,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"a5c4b142-75d1-4d64-ad54-26c76f21d527\",\r\n \"text\": \" compte\",\r\n \"start\": 34650,\r\n \"end\": 34930,\r\n \"duration\": 280,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"b5ea2b03-64f5-4c0d-9099-e3ea45f653ae\",\r\n \"text\": \" 6.\",\r\n \"start\": 38830,\r\n \"end\": 39630,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"c007804b-ada6-40c8-a682-41137a70c6dd\",\r\n \"text\": \" 8.\",\r\n \"start\": 47220,\r\n \"end\": 48080,\r\n \"duration\": 860,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ca11e6c3-5f77-40ae-a304-17abdd456d66\",\r\n \"text\": \" sûr.\",\r\n \"start\": 33270,\r\n \"end\": 33470,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"d4ebff45-28d9-4699-a859-a11017b5027f\",\r\n \"text\": \" est\",\r\n \"start\": 42040,\r\n \"end\": 42440,\r\n \"duration\": 400,\r\n \"probability\": 0.77,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ee0cf641-5691-4a52-920e-262ce3d62109\",\r\n \"text\": \" de\",\r\n \"start\": 41520,\r\n \"end\": 41660,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n },\r\n {\r\n \"id\": \"ee5652dd-bf7d-4f77-b713-40cf2c56d369\",\r\n \"text\": \" 92\",\r\n \"start\": 37250,\r\n \"end\": 38830,\r\n \"duration\": 1580,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e9f10176-c7f0-4ec3-b2f7-1a1180dd4d7a\"\r\n }\r\n ]\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"summary\": [\r\n {\r\n \"id\": \"3fedea81-869b-4804-a16c-505270eaec99\",\r\n \"text\": \"L'appel a pour sujet la connexion internet d'un client, M. Alain Dupont, qui rencontre des difficultés à se connecter depuis ce matin. L'agent s'excuse et vérifie l'état du compte et de la box. Après constatation d'un problème technique, un ticket est créé pour informer les équipes techniques. Le client accepte une extension de data mobile en attendant la résolution du problème.\",\r\n \"object\": null,\r\n \"type\": \"summary\"\r\n }\r\n ],\r\n \"title\": [\r\n {\r\n \"id\": \"587383db-6f17-4960-bc50-9a05cc649fbe\",\r\n \"text\": \"Problème de connexion internet client - Vérification état compte & box, création ticket, extension data mobile\",\r\n \"object\": null,\r\n \"type\": \"title\"\r\n }\r\n ],\r\n \"step-by-step-summary\": [\r\n {\r\n \"id\": \"ac4db825-7c1b-4bc2-aa8d-8d454ed52035\",\r\n \"text\": \"L'appel débute par une salutation et présentation de l'agent, suivi du client, M. Alain Dupont, qui exprime son problème : il ne peut plus se connecter à internet avec sa box depuis ce matin.\\\\n-L'agent s'excuse pour le désagrément et demande les informations nécessaires pour vérifier l'état du compte et de la box. Le client fournit son numéro de compte (14 15 92 6) et l'identifiant de sa box (29 97 92 45 8).\\\\n-L'agent vérifie les informations, pendant ce temps le client décrit plus en détail son problème : la connexion a été interrompue brusquement et il n'a pas réussi à la rétablir après plusieurs redémarrages.\\\\n-L'agent constate un problème technique, crée un ticket pour informer les équipes techniques. Il demande au client de redémarrer une dernière fois sa box pendant ce temps-là et lui donne son numéro de suivi (343A).\\\\n-L'agent propose une extension de data mobile en attendant la résolution du problème, que le client accepte. L'agent crédite 200 gigas sur le numéro fourni par le client (06 17) et clôt l'appel.\",\r\n \"object\": [\r\n \"L'appel débute par une salutation et présentation de l'agent, suivi du client, M. Alain Dupont, qui exprime son problème : il ne peut plus se connecter à internet avec sa box depuis ce matin.\",\r\n \"L'agent s'excuse pour le désagrément et demande les informations nécessaires pour vérifier l'état du compte et de la box. Le client fournit son numéro de compte (14 15 92 6) et l'identifiant de sa box (29 97 92 45 8).\",\r\n \"L'agent vérifie les informations, pendant ce temps le client décrit plus en détail son problème : la connexion a été interrompue brusquement et il n'a pas réussi à la rétablir après plusieurs redémarrages.\",\r\n \"L'agent constate un problème technique, crée un ticket pour informer les équipes techniques. Il demande au client de redémarrer une dernière fois sa box pendant ce temps-là et lui donne son numéro de suivi (343A).\",\r\n \"L'agent propose une extension de data mobile en attendant la résolution du problème, que le client accepte. L'agent crédite 200 gigas sur le numéro fourni par le client (06 17) et clôt l'appel.\"\r\n ],\r\n \"type\": \"step-by-step-summary\"\r\n }\r\n ]\r\n },\r\n \"tags\": [\r\n \"création_ticket\",\r\n \"extension_data_mobile\",\r\n \"probleme_connexion\",\r\n \"vérification_compte\"\r\n ]\r\n }\r\n }\r\n}"}],"_postman_id":"0e8171e4-aa01-45df-b116-42cb6b03fde3"}],"id":"bc651ecf-d5fb-42df-ad94-0b51edde6f2d","_postman_id":"bc651ecf-d5fb-42df-ad94-0b51edde6f2d","description":""}],"id":"6455ba13-0dcc-43ef-a21b-1ae908e73e1f","description":"The \"Call Summarization\" AI Insight provides an AI-powered summary of the contents of a call. This service is designed to generate a concise and relevant summary. The summary aims to encapsulate the key points discussed during the call, allowing users to quickly grasp the essence without listening to or reading the entire transcript.
\nEndpoint Features :
\nAutomatic Summarization
\nGenerates a comprehensive summary of the call
\nAutomatic Step-by-step Summarization
\nGenerates a detailed summary of the call
\nAutomatic Title Generation
\nGenerates a short title concisely summarizing the essential elements of the call
\nOptional Tags Generation
\nYou can opt to generate tags along with the summary and title. These tags are keywords that represent the main topics of the call. They provide a quick reference to the call's content and can be used for categorization or indexing purposes
\nYou will need to include generate_tags_with_summary in your request in order to enable the tags generation
This will be accounted as an additional credit usage in your account as it requires an additional model
\nOutput Format :
\nThe output is formatted as multiple objects (summary, step-by-step-summary, title) containing the key elements of the call summarization
\nAPI Task Key : summarization
Generated AI Insights :
\nPaths : ai-insights.summary, ai-insights.step-by-step-summary, ai-insights.title
Structures :
\nsummary
- \n
text: The call content summary in the format of a short paragraph \n
step-by-step-summary
- \n
\nobject: The call content summary in the format of a list of call segments/steps short summaries \n
\ntext: The call content summary in the format of raw text containing call segments/steps short summaries, separated by\\\\n-\n
title
- \n
text: The call content summary in the format of a short title with key elements \n
Types :
\n- \n
\"summary\"
\n \n\"step-by-step-summary\"
\n \n\"title\"
\n \n
The summary and title are in the text field of their respective insights.
The step-by-step-summary is in the object field of its insight.
{\n \"step-by-step-summary\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string (step-1 summary\\\\n-step-2 summary\\\\n-...)\",\n \"object\": [\n \"string (step-1 summary)\",\n \"string (step-2 summary)\",\n \"...\"\n ],\n \"type\": \"step-by-step-summary\"\n }\n ],\n \"summary\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string\",\n \"object\": null,\n \"type\": \"summary\"\n }\n ],\n \"title\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string\",\n \"object\": null,\n \"type\": \"title\"\n }\n ]\n}\n\nGenerated Tags (if enabled)
\nPath : tags
Structure : Array of call tags (String), the main topics discussed during the call (keywords)
\n[\"tag1\", \"tag2\", \"...\" ]\n\nWebHook callback reception on successful AI analyses
\nRun multiple AI analyses on previously transcribed audio, and receive a webhook callback (POST request) on successful analyses, including the resulting transcript and AI insights in the language of your choice.
\nTo receive a webhook callback on successful analyses, make sure to specify webhook callback parameter results_webhook_callback_url in the transcription task request : More details in dedicated section Webhook Callback description
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"1bf0361a-c3c9-444a-bcba-de9cc9505e48","name":"Get multiple AI analyses status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/6b4e3482-0074-480c-bc00-267a40571a7d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":""}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"6b4e3482-0074-480c-bc00-267a40571a7d\",\r\n \"audio_id\": \"5573af70-2c6f-4fa0-90ec-395f7f5f83a1\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"audio\": {\r\n \"duration\": 169761\r\n },\r\n \"transcript\": {\r\n \"text\": \"Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ? Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Merci, au revoir. Au revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8.\\n\\nAgent: D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ?\\n\\nClient: Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\\n\\nAgent: D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\\n\\nAgent: D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\\n\\nClient: D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite.\\n\\nAgent: D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ?\\n\\nClient: Oui, merci beaucoup.\\n\\nAgent: D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci.\\n\\nClient: Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup.\\n\\nAgent: D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée\\n\\nClient: Merci, au revoir.\\n\\nAgent: Au revoir, merci\",\r\n \"segments\": [\r\n {\r\n \"id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\",\r\n \"text\": \"D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment.\",\r\n \"start\": 71180,\r\n \"end\": 77420,\r\n \"duration\": 6240,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"2afc7624-88a5-4fd6-8b37-903256e76ba0\",\r\n \"text\": \" un\",\r\n \"start\": 77040,\r\n \"end\": 77160,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"2d719bc2-0087-473c-8472-b8581d26f186\",\r\n \"text\": \" depuis\",\r\n \"start\": 74440,\r\n \"end\": 74580,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"32255f26-61f3-400f-bc6a-8e7236157ea3\",\r\n \"text\": \" petit\",\r\n \"start\": 77160,\r\n \"end\": 77260,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"32d1ea11-e5f3-49b9-8817-853e0cbd448e\",\r\n \"text\": \" pour\",\r\n \"start\": 76920,\r\n \"end\": 77040,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"38600642-3491-4ec2-a1fe-b8da5490b7a2\",\r\n \"text\": \" vous\",\r\n \"start\": 76380,\r\n \"end\": 76420,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"409aad5a-35b0-400b-b876-bfd2d1d21994\",\r\n \"text\": \" système.\",\r\n \"start\": 74720,\r\n \"end\": 75060,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"706e1683-11e3-473d-ae0d-a08cb41dbd3e\",\r\n \"text\": \" connexion\",\r\n \"start\": 74080,\r\n \"end\": 74440,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"77dc2bc9-8cf8-4a11-b73d-6e7709de6d35\",\r\n \"text\": \" Merci\",\r\n \"start\": 75420,\r\n \"end\": 75740,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"80a165c8-f0ee-444c-af54-6dec1dc3eb3b\",\r\n \"text\": \" Je\",\r\n \"start\": 72400,\r\n \"end\": 72720,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"8306ec65-7f97-4d01-b745-ec3bdcd5f7a5\",\r\n \"text\": \" moment.\",\r\n \"start\": 77260,\r\n \"end\": 77420,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"865d5b56-fa93-47d1-8e2b-df5b29f5c6db\",\r\n \"text\": \" d'abord\",\r\n \"start\": 72860,\r\n \"end\": 73280,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"86a7c655-186b-4780-a554-52fb003517de\",\r\n \"text\": \" l'état\",\r\n \"start\": 73640,\r\n \"end\": 73860,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"876a5cd4-9b65-428c-a35a-e39b2f117620\",\r\n \"text\": \" votre\",\r\n \"start\": 73960,\r\n \"end\": 74080,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"8d28e127-e26f-4c49-ad5f-629720ac2eea\",\r\n \"text\": \" de\",\r\n \"start\": 75740,\r\n \"end\": 75880,\r\n \"duration\": 140,\r\n \"probability\": 0.66,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"b2db8b59-e981-419b-8f17-325afbb3f851\",\r\n \"text\": \" patienter,\",\r\n \"start\": 75880,\r\n \"end\": 76280,\r\n \"duration\": 400,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"b3c690a1-cebb-48ce-b302-2843c305267a\",\r\n \"text\": \" attente\",\r\n \"start\": 76640,\r\n \"end\": 76920,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"c804581c-6ddc-4dad-affd-9ae817a57277\",\r\n \"text\": \" en\",\r\n \"start\": 76560,\r\n \"end\": 76640,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"d3a38392-d1db-422b-a961-1367c648239a\",\r\n \"text\": \" vais\",\r\n \"start\": 72720,\r\n \"end\": 72860,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"d614e398-1822-47ef-b9df-49248a260c11\",\r\n \"text\": \" D'accord,\",\r\n \"start\": 71180,\r\n \"end\": 71700,\r\n \"duration\": 520,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"deb79bae-b52b-4cf9-9b4c-d46ff46a9747\",\r\n \"text\": \" je\",\r\n \"start\": 76280,\r\n \"end\": 76380,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"dec0216d-a3b7-4867-888b-9ea6ae613d91\",\r\n \"text\": \" vérifier\",\r\n \"start\": 73280,\r\n \"end\": 73640,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"e0cb4eee-9e3d-4447-bef9-75b25ef86f3b\",\r\n \"text\": \" mets\",\r\n \"start\": 76420,\r\n \"end\": 76560,\r\n \"duration\": 140,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"e5e08901-bc17-4d2a-a9fc-c38fdaf461e8\",\r\n \"text\": \" notre\",\r\n \"start\": 74580,\r\n \"end\": 74720,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"ef1e3577-f863-422d-a28d-cae18183df48\",\r\n \"text\": \" de\",\r\n \"start\": 73860,\r\n \"end\": 73960,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"ef2b4931-7e10-41ff-b4c2-16c9925762d9\",\r\n \"text\": \" je\",\r\n \"start\": 71760,\r\n \"end\": 71840,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n },\r\n {\r\n \"id\": \"f3afcf4b-6069-450c-8b9b-419d4db7941e\",\r\n \"text\": \" comprends.\",\r\n \"start\": 71840,\r\n \"end\": 72240,\r\n \"duration\": 400,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"17ef6b4d-f8b0-41bb-864c-60e46b6e9c27\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"01:11-01:17\"\r\n },\r\n {\r\n \"id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\",\r\n \"text\": \"Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ?\",\r\n \"start\": 22450,\r\n \"end\": 31950,\r\n \"duration\": 9500,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"058b39f7-5679-4a89-b78d-d392d753ad18\",\r\n \"text\": \" boîte\",\r\n \"start\": 30270,\r\n \"end\": 30430,\r\n \"duration\": 160,\r\n \"probability\": 0.58,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"1777c2ff-6bc5-484e-bd14-4253157d9c33\",\r\n \"text\": \" votre\",\r\n \"start\": 28650,\r\n \"end\": 28810,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"1f761eb1-2c29-4d6d-88b5-e10be8ac47d7\",\r\n \"text\": \" vous\",\r\n \"start\": 31230,\r\n \"end\": 31310,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": 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\"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"b157efba-382c-4b47-8cb2-83ef66294157\",\r\n \"text\": \" problèmes,\",\r\n \"start\": 24330,\r\n \"end\": 24550,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"b891eb90-2172-4a92-add6-5eb9245c61e0\",\r\n \"text\": \" je\",\r\n \"start\": 22890,\r\n \"end\": 22970,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"b977496a-b22f-405f-b9a5-1628e5796c76\",\r\n \"text\": \" mieux\",\r\n \"start\": 26170,\r\n \"end\": 26410,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"ba31554f-984b-469e-959e-d588f5b1eede\",\r\n \"text\": \" s'il\",\r\n 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0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"f4584d12-7f11-4439-9b64-3652f24d9899\",\r\n \"text\": \" Ah,\",\r\n \"start\": 22450,\r\n \"end\": 22870,\r\n \"duration\": 420,\r\n \"probability\": 0.79,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"fdd1935f-f791-4f36-8954-581bd4940adc\",\r\n \"text\": \" suis\",\r\n \"start\": 22970,\r\n \"end\": 23090,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:22-00:31\"\r\n },\r\n {\r\n \"id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"01ea1411-544c-4345-9be4-7c939745bf1c\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"08350bc9-f128-4b5a-a1df-d739fb10d83e\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"0e217a27-0877-49d4-818f-ae79bbd3dc3a\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"133ca978-d305-4821-a973-128b7a32be62\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"1dbb5d0d-9eda-42d4-9687-64bfcf618487\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"2052a5ba-68f3-4b4b-a688-05a401fed5ff\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 83160,\r\n \"end\": 83700,\r\n \"duration\": 540,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"237fde06-2e33-4a90-b28d-d2abd0d44e81\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci.\",\r\n \"start\": 132420,\r\n \"end\": 140240,\r\n \"duration\": 7820,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"0cc476a2-c897-4bd9-88f3-678f9062122a\",\r\n \"text\": \" donner\",\r\n \"start\": 134160,\r\n \"end\": 134300,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3fecacc9-ba26-4e47-928b-d6f441ec4ee4\"\r\n },\r\n {\r\n \"id\": \"0d8c4acf-c499-4c53-843e-4d977c8803c5\",\r\n \"text\": \" Il\",\r\n \"start\": 136980,\r\n \"end\": 137140,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3fecacc9-ba26-4e47-928b-d6f441ec4ee4\"\r\n },\r\n {\r\n \"id\": \"2ceb587a-da7f-479f-8d76-7e3d08fff068\",\r\n \"text\": \" la\",\r\n \"start\": 135420,\r\n \"end\": 136560,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"3fecacc9-ba26-4e47-928b-d6f441ec4ee4\"\r\n 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J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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Mon numéro de compte est 14 15 92 6. 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Je vais vérifier votre compte. 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Oui, ça sera le 06 17 00 00 00. Merci beaucoup.\",\r\n \"start\": 140920,\r\n \"end\": 153690,\r\n \"duration\": 12770,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1343b56a-b852-4690-b732-f9638c87bd4c\",\r\n \"text\": \" le\",\r\n \"start\": 143840,\r\n \"end\": 144140,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"1e1b4eaf-00d7-4638-b03e-61274cc35608\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"4695c023-ca49-4533-9d28-644c29c700f7\",\r\n \"text\": \" sera\",\r\n \"start\": 143420,\r\n \"end\": 143840,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"4aefd3f4-835d-444e-b0b0-ce27189f0861\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"67f4f4df-fe1b-44ec-a08f-fdfe97862bfd\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141960,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"6baa320d-74d9-4e29-a716-b9d9aa4bad2f\",\r\n \"text\": \" 00\",\r\n \"start\": 149790,\r\n \"end\": 151310,\r\n \"duration\": 1520,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"7084e068-eaf0-4539-879d-dc856efd7b7a\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"95db5dbc-a0d0-43e5-9bde-3285667fce62\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"9c08c62a-ed11-42f8-aa39-789015453903\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143420,\r\n \"duration\": 600,\r\n \"probability\": 0.64,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"a1e69d9e-ce49-4413-9abc-74d56f182e61\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148920,\r\n \"duration\": 1460,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"a2af1a17-cd95-48e8-80a9-5ff1ea589996\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.58,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"c5ffe0e6-91cf-4a4d-8e63-82f61a5157ff\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"cf5816b7-eae8-46ad-9cda-59c61073e0a6\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:20-02:33\"\r\n },\r\n {\r\n \"id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"10b391cd-83be-48b7-a1c1-78614bbf5e8b\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"11e52d56-d6d8-4961-b06b-3dddba4f4caf\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"129a04a5-14f1-433b-aa49-728c33299dcd\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"4fc2dd9f-e716-4512-b1a8-30cd7f86eaba\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"596abce5-8184-4e14-bfbc-a07d2b0869b9\",\r\n \"text\": \" résolu\",\r\n \"start\": 68740,\r\n \"end\": 69080,\r\n \"duration\": 340,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"5da08142-3896-413e-a765-47d9aa0e8ea0\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"71ac1e47-2e90-41aa-a153-7047f181a1b8\",\r\n \"text\": \" matin,\",\r\n \"start\": 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\"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"e7c862c2-ca8c-47b6-930f-d33136b9c5ae\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"ee0c5a4c-e9b2-42c8-8861-c37d22b954c0\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"f1e1aac0-101f-44eb-9e1b-e1040448f1ff\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"f9078353-4242-4ea0-a5d8-d48fa04cd517\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68180,\r\n \"duration\": 720,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"fb56394c-cd61-4881-bd7c-c29577a60ce6\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"fb6494a7-ac34-4747-a53c-b50fe69438d8\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:57-01:09\"\r\n },\r\n {\r\n \"id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 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\"title\": [\r\n {\r\n \"id\": \"077e04d5-8d30-40a3-8cd5-87d7829569b1\",\r\n \"text\": \"Problèmes répétés de connexion Internet\",\r\n \"object\": null,\r\n \"type\": \"title\"\r\n }\r\n ],\r\n \"summary\": [\r\n {\r\n \"id\": \"3e552576-c1e0-4b0f-a266-0671be83a0b7\",\r\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom pour un problème répétitif de connexion à Internet. 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Comment puis-je vous aider aujourd'hui ? Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table. Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. Je vais faire de mon mieux pour vous aider. Pouvez-vous me fournir votre numéro de compte et l'identifiant de votre boîte sur Internet, s'il vous plaît ? Oui, bien sûr. Mon numéro de compte est 14 15 92 6. L'identifiant de ma box est 29 97 92 45 8. D'accord, merci pour ces informations, monsieur Dupont. Je vais vérifier votre compte. Pendant ce temps, pourriez-vous me décrire plus en détail le problème que vous rencontrez avec votre connexion Internet ? Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème. D'accord, je comprends. Je vais d'abord vérifier l'état de votre connexion depuis notre système. Merci de patienter, je vous mets en attente pour un petit moment. D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants. D'accord, je vais redémarrer la box. Merci de votre aide. Je redémarre ma box tout de suite. D'accord, merci monsieur. Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. Pour pallier à cette panne internet, puis-je vous proposer pendant ce temps-là une extension de data mobile en attendant que votre panne soit réparée ? Oui, merci beaucoup. D'accord. Pouvez-vous me donner le numéro sur lequel créditer la data ? Il y aura 200 gigas de data mobile supplémentaires ce mois-ci. Ah, magnifique. Oui, ça sera le 06 17 00 00 00. Merci beaucoup. D'accord, merci beaucoup de rien monsieur Dupont, n'hésitez pas à nous contacter si vous avez besoin d'aide ultérieurement c'était Rémi du service client Diabolo Télécom, passez une excellente journée Merci, au revoir. Au revoir, merci\",\r\n \"diarized_text\": \"Agent: Oui, bonjour, vous êtes en communicateur avec André pour Diabolo Telecom. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Oui, bonjour, Alain Dupont à l'appareil. J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. C'est inacceptable. table.\\n\\nAgent: Ah, je suis désolé d'entendre que vous rencontrez des problèmes, monsieur. 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{\r\n \"id\": \"cd7e6810-5c42-43af-a150-850bce618e80\",\r\n \"text\": \" des\",\r\n \"start\": 24230,\r\n \"end\": 24330,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"cd85cf3c-665c-4612-9e07-fe5eb685da19\",\r\n \"text\": \" l'identifiant\",\r\n \"start\": 29590,\r\n \"end\": 30030,\r\n \"duration\": 440,\r\n \"probability\": 0.94,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"cf52e4a2-89de-42c3-a1cb-d246f40a7c1e\",\r\n \"text\": \" désolé\",\r\n \"start\": 23090,\r\n \"end\": 23430,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"db1f35c7-3199-4904-bd4d-0eb7d1f8180d\",\r\n \"text\": \" monsieur.\",\r\n \"start\": 24630,\r\n \"end\": 24810,\r\n \"duration\": 180,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"f4584d12-7f11-4439-9b64-3652f24d9899\",\r\n \"text\": \" Ah,\",\r\n \"start\": 22450,\r\n \"end\": 22870,\r\n \"duration\": 420,\r\n \"probability\": 0.79,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n },\r\n {\r\n \"id\": \"fdd1935f-f791-4f36-8954-581bd4940adc\",\r\n \"text\": \" suis\",\r\n \"start\": 22970,\r\n \"end\": 23090,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"22eb8412-7c9d-47f6-9d50-36e7b815efe6\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:22-00:31\"\r\n },\r\n {\r\n \"id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\",\r\n \"text\": \"D'accord. Désolé pour l'attente. Il me semble qu'il y a un problème technique avec votre connexion. Je vais créer un ticket pour signaler ce problème à nos équipes techniques. Pendant ce temps-là, pouvez-vous essayer de redémarrer à nouveau la boxe ? Je vais vous donner un numéro de suivi pour votre demande dans quelques instants.\",\r\n \"start\": 83160,\r\n \"end\": 99540,\r\n \"duration\": 16380,\r\n \"speaker\": \"second\",\r\n \"words\": [\r\n {\r\n \"id\": \"01ea1411-544c-4345-9be4-7c939745bf1c\",\r\n \"text\": \" quelques\",\r\n \"start\": 98840,\r\n \"end\": 99220,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"08350bc9-f128-4b5a-a1df-d739fb10d83e\",\r\n \"text\": \" pour\",\r\n \"start\": 89740,\r\n \"end\": 89940,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"0e217a27-0877-49d4-818f-ae79bbd3dc3a\",\r\n \"text\": \" techniques.\",\r\n \"start\": 91300,\r\n \"end\": 91560,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"133ca978-d305-4821-a973-128b7a32be62\",\r\n \"text\": \" vous\",\r\n \"start\": 95720,\r\n \"end\": 95820,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"1dbb5d0d-9eda-42d4-9687-64bfcf618487\",\r\n \"text\": \" votre\",\r\n \"start\": 87720,\r\n \"end\": 87920,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"2052a5ba-68f3-4b4b-a688-05a401fed5ff\",\r\n \"text\": \" D'accord.\",\r\n \"start\": 83160,\r\n \"end\": 83700,\r\n \"duration\": 540,\r\n \"probability\": 0.84,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"237fde06-2e33-4a90-b28d-d2abd0d44e81\",\r\n \"text\": \" instants.\",\r\n \"start\": 99220,\r\n \"end\": 99540,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"24443ea9-0601-4207-8b08-ee578122ead0\",\r\n \"text\": \" créer\",\r\n \"start\": 89320,\r\n \"end\": 89500,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"24664ea0-fb02-4b33-a9f5-58c413019b38\",\r\n \"text\": \" votre\",\r\n \"start\": 97380,\r\n \"end\": 97480,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"25234d77-21f1-447e-82f8-725c3a3edf40\",\r\n \"text\": \" qu'il\",\r\n \"start\": 86580,\r\n \"end\": 86800,\r\n \"duration\": 220,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"29302358-f6a9-448c-b839-0336feaac7ee\",\r\n \"text\": \" Pendant\",\r\n \"start\": 92420,\r\n \"end\": 92780,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"2d499b55-69db-4cf0-9ca1-7acdce4c7a67\",\r\n \"text\": \" un\",\r\n \"start\": 86880,\r\n \"end\": 86960,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"351c4932-434c-4bac-b8e0-8b8f27322132\",\r\n \"text\": \" ticket\",\r\n \"start\": 89600,\r\n \"end\": 89740,\r\n \"duration\": 140,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"3c4428ac-b708-4b03-bd7e-e4b393f0b9e0\",\r\n \"text\": \" équipes\",\r\n \"start\": 91020,\r\n \"end\": 91300,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"4253ae2c-4103-4805-acee-521abdd3cbd0\",\r\n \"text\": \" temps-là,\",\r\n \"start\": 92860,\r\n \"end\": 93120,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"49d9a628-095c-4126-8f71-2f4783657c59\",\r\n \"text\": \" redémarrer\",\r\n \"start\": 94560,\r\n \"end\": 94840,\r\n \"duration\": 280,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"4cc859d8-6bd1-4670-b598-4fc3141317ab\",\r\n \"text\": \" la\",\r\n \"start\": 95080,\r\n \"end\": 95200,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"53f85aab-6cb0-40dd-8735-3a683556c105\",\r\n \"text\": \" vais\",\r\n \"start\": 89200,\r\n \"end\": 89320,\r\n \"duration\": 120,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"547b27f5-f60d-479f-9f86-2a61bbe7b7ee\",\r\n \"text\": \" boxe\",\r\n \"start\": 95200,\r\n \"end\": 95460,\r\n \"duration\": 260,\r\n \"probability\": 0.95,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"54de7eac-1a05-4f79-8835-3a73e889acc8\",\r\n \"text\": \" nos\",\r\n \"start\": 90960,\r\n \"end\": 91020,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"5f30af24-f29c-4b73-b795-bbeb818ebdde\",\r\n \"text\": \" ?\",\r\n \"start\": 95460,\r\n \"end\": 95500,\r\n \"duration\": 40,\r\n \"probability\": 0.97,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"6b97724f-5807-49c2-88df-dd7635b3d820\",\r\n \"text\": \" suivi\",\r\n \"start\": 96940,\r\n \"end\": 97220,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"73e93796-94fa-4a28-b4be-09f5fe6eb850\",\r\n \"text\": \" à\",\r\n \"start\": 90820,\r\n \"end\": 90960,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"7e237280-449b-4ccb-bc84-754f582b7ba0\",\r\n \"text\": \" Je\",\r\n \"start\": 88840,\r\n \"end\": 89200,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"80c46e97-c515-4773-b609-0f5aa3cad22c\",\r\n \"text\": \" a\",\r\n \"start\": 86840,\r\n \"end\": 86880,\r\n \"duration\": 40,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"815bb3f2-5e99-44b7-833e-a4eb41c2b89d\",\r\n \"text\": \" nouveau\",\r\n \"start\": 94940,\r\n \"end\": 95080,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"88d851cf-8613-4192-816e-d39db559bd68\",\r\n \"text\": \" connexion.\",\r\n \"start\": 87920,\r\n \"end\": 88360,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"8932adb8-91c3-42fd-8bc5-783a30efd64c\",\r\n \"text\": \" à\",\r\n \"start\": 94840,\r\n \"end\": 94940,\r\n \"duration\": 100,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"8f7459ae-ef99-4790-9dac-81dbe34bed16\",\r\n \"text\": \" Désolé\",\r\n \"start\": 84960,\r\n \"end\": 85320,\r\n \"duration\": 360,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"962e9913-1990-45a4-9ecb-aa96efc67130\",\r\n \"text\": \" ce\",\r\n \"start\": 90300,\r\n \"end\": 90620,\r\n \"duration\": 320,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"9cc84e56-aae1-4919-9a22-147760275d18\",\r\n \"text\": \" avec\",\r\n \"start\": 87480,\r\n \"end\": 87720,\r\n \"duration\": 240,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"a47ccba2-b87b-4daf-a7ee-7c49c7fed122\",\r\n \"text\": \" donner\",\r\n \"start\": 95820,\r\n \"end\": 96080,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"a7e2d652-05c1-43a1-a275-4c6880b9a673\",\r\n \"text\": \" pour\",\r\n \"start\": 97220,\r\n \"end\": 97380,\r\n \"duration\": 160,\r\n \"probability\": 0.99,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"a7e7d03d-e132-4ca1-834c-4c6499ef014b\",\r\n \"text\": \" de\",\r\n \"start\": 94420,\r\n \"end\": 94560,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"aa598fa8-1526-4d67-9391-083d18553d72\",\r\n \"text\": \" demande\",\r\n \"start\": 97480,\r\n \"end\": 98660,\r\n \"duration\": 1180,\r\n \"probability\": 1,\r\n \"speaker\": \"second\",\r\n \"segment_id\": \"33a795db-c5b4-473b-bfbd-c17abdede2bf\"\r\n },\r\n {\r\n \"id\": \"ad6c3e6b-b550-4606-8b05-9e6fc2517813\",\r\n \"text\": \" Il\",\r\n \"start\": 85880,\r\n \"end\": 86040,\r\n \"duration\": 160,\r\n \"probability\": 0.86,\r\n \"speaker\": 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Pouvez-vous me donner le numéro sur lequel créditer la data ? 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Merci de votre aide. Je redémarre ma box tout de suite.\",\r\n \"start\": 100860,\r\n \"end\": 107820,\r\n \"duration\": 6960,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"40d5a441-19f8-4e32-bfb1-222c9c78f87a\",\r\n \"text\": \" redémarre\",\r\n \"start\": 106320,\r\n \"end\": 106880,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2c8bdf-d5de-4107-81de-755ac842ab58\"\r\n },\r\n {\r\n \"id\": \"47ee44b7-5a1a-4012-818a-79d574257128\",\r\n \"text\": \" je\",\r\n \"start\": 101420,\r\n \"end\": 101860,\r\n \"duration\": 440,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2c8bdf-d5de-4107-81de-755ac842ab58\"\r\n },\r\n {\r\n \"id\": \"50331e9b-426f-419b-8b77-9ca680c57074\",\r\n \"text\": \" vais\",\r\n \"start\": 101860,\r\n \"end\": 102020,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"4f2c8bdf-d5de-4107-81de-755ac842ab58\"\r\n },\r\n {\r\n \"id\": 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J'ai un problème avec ma box internet. Depuis ce matin, je n'arrive pas à me connecter à internet. Je suis client chez vous et j'utilise ma 4G pour me connecter. C'est la troisième fois ce mois-ci. 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\"id\": \"a3166ad7-84db-4adb-a988-e362084d2a0b\",\r\n \"text\": \" Oui,\",\r\n \"start\": 129680,\r\n \"end\": 130240,\r\n \"duration\": 560,\r\n \"probability\": 0.96,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"721541d2-ed87-4a40-b7ce-77e55d229205\"\r\n },\r\n {\r\n \"id\": \"d7805653-f878-45ee-b64e-0ad07c56cfd2\",\r\n \"text\": \" merci\",\r\n \"start\": 130400,\r\n \"end\": 131200,\r\n \"duration\": 800,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"721541d2-ed87-4a40-b7ce-77e55d229205\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:09-02:11\"\r\n },\r\n {\r\n \"id\": \"9d975bc0-99eb-4cc9-8d35-9c203924cc83\",\r\n \"text\": \"Oui, bien sûr. 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L'identifiant de ma box est 29 97 92 45 8.\",\r\n \"start\": 32470,\r\n \"end\": 48080,\r\n \"duration\": 15610,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"003f55a0-6b1b-4067-91e5-3591a070f115\",\r\n \"text\": \" 92\",\r\n \"start\": 44920,\r\n \"end\": 46060,\r\n \"duration\": 1140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"9d975bc0-99eb-4cc9-8d35-9c203924cc83\"\r\n },\r\n {\r\n \"id\": \"03f578f8-74a4-4113-ae3f-67bc9e24cd67\",\r\n \"text\": \" 29\",\r\n \"start\": 43840,\r\n \"end\": 44380,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"9d975bc0-99eb-4cc9-8d35-9c203924cc83\"\r\n },\r\n {\r\n \"id\": \"05f9a9b7-85d8-45a7-a568-10f569cabfeb\",\r\n \"text\": \" Oui,\",\r\n \"start\": 32470,\r\n \"end\": 33010,\r\n \"duration\": 540,\r\n \"probability\": 0.92,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"9d975bc0-99eb-4cc9-8d35-9c203924cc83\"\r\n },\r\n {\r\n \"id\": 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Votre numéro de suivi est le 343A. Un conseiller vous viendra d'ici ce soir pour vous donner un petit peu d'avancement sur votre dossier. 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Oui, ça sera le 06 17 00 00 00. Merci beaucoup.\",\r\n \"start\": 140920,\r\n \"end\": 153690,\r\n \"duration\": 12770,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"1343b56a-b852-4690-b732-f9638c87bd4c\",\r\n \"text\": \" le\",\r\n \"start\": 143840,\r\n \"end\": 144140,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"1e1b4eaf-00d7-4638-b03e-61274cc35608\",\r\n \"text\": \" 06\",\r\n \"start\": 144140,\r\n \"end\": 144880,\r\n \"duration\": 740,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"4695c023-ca49-4533-9d28-644c29c700f7\",\r\n \"text\": \" sera\",\r\n \"start\": 143420,\r\n \"end\": 143840,\r\n \"duration\": 420,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"4aefd3f4-835d-444e-b0b0-ce27189f0861\",\r\n \"text\": \" Ah,\",\r\n \"start\": 140920,\r\n \"end\": 141480,\r\n \"duration\": 560,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"67f4f4df-fe1b-44ec-a08f-fdfe97862bfd\",\r\n \"text\": \" magnifique.\",\r\n \"start\": 141500,\r\n \"end\": 141960,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"6baa320d-74d9-4e29-a716-b9d9aa4bad2f\",\r\n \"text\": \" 00\",\r\n \"start\": 149790,\r\n \"end\": 151310,\r\n \"duration\": 1520,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"7084e068-eaf0-4539-879d-dc856efd7b7a\",\r\n \"text\": \" Oui,\",\r\n \"start\": 142160,\r\n \"end\": 142700,\r\n \"duration\": 540,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"95db5dbc-a0d0-43e5-9bde-3285667fce62\",\r\n \"text\": \" 00.\",\r\n \"start\": 151310,\r\n \"end\": 152250,\r\n \"duration\": 940,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"9c08c62a-ed11-42f8-aa39-789015453903\",\r\n \"text\": \" ça\",\r\n \"start\": 142820,\r\n \"end\": 143420,\r\n \"duration\": 600,\r\n \"probability\": 0.64,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"a1e69d9e-ce49-4413-9abc-74d56f182e61\",\r\n \"text\": \" 00\",\r\n \"start\": 147460,\r\n \"end\": 148920,\r\n \"duration\": 1460,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"a2af1a17-cd95-48e8-80a9-5ff1ea589996\",\r\n \"text\": \" 17\",\r\n \"start\": 144880,\r\n \"end\": 145960,\r\n \"duration\": 1080,\r\n \"probability\": 0.58,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"c5ffe0e6-91cf-4a4d-8e63-82f61a5157ff\",\r\n \"text\": \" Merci\",\r\n \"start\": 152850,\r\n \"end\": 153410,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n },\r\n {\r\n \"id\": \"cf5816b7-eae8-46ad-9cda-59c61073e0a6\",\r\n \"text\": \" beaucoup.\",\r\n \"start\": 153410,\r\n \"end\": 153690,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"e282095b-7ecc-4475-a2d2-1ce5faa2c34f\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:20-02:33\"\r\n },\r\n {\r\n \"id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\",\r\n \"text\": \"Oui, bien sûr. Ce matin, en fait, la connexion a été interrompue brusquement et depuis, je n'arrive pas à la rétablir. J'ai redémarré la box plusieurs fois, mais Mais cela n'a pas résolu le problème.\",\r\n \"start\": 57660,\r\n \"end\": 69440,\r\n \"duration\": 11780,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"10b391cd-83be-48b7-a1c1-78614bbf5e8b\",\r\n \"text\": \" pas\",\r\n \"start\": 64340,\r\n \"end\": 64540,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"11e52d56-d6d8-4961-b06b-3dddba4f4caf\",\r\n \"text\": \" la\",\r\n \"start\": 64620,\r\n \"end\": 64680,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"129a04a5-14f1-433b-aa49-728c33299dcd\",\r\n \"text\": \" cela\",\r\n \"start\": 68240,\r\n \"end\": 68360,\r\n \"duration\": 120,\r\n \"probability\": 0.98,\r\n \"speaker\": \"first\",\r\n \"segment_id\": 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\"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"4fc2dd9f-e716-4512-b1a8-30cd7f86eaba\",\r\n \"text\": \" fois,\",\r\n \"start\": 67060,\r\n \"end\": 67400,\r\n \"duration\": 340,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"596abce5-8184-4e14-bfbc-a07d2b0869b9\",\r\n \"text\": \" résolu\",\r\n \"start\": 68740,\r\n \"end\": 69080,\r\n \"duration\": 340,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"5da08142-3896-413e-a765-47d9aa0e8ea0\",\r\n \"text\": \" Oui,\",\r\n \"start\": 57660,\r\n \"end\": 58200,\r\n \"duration\": 540,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"71ac1e47-2e90-41aa-a153-7047f181a1b8\",\r\n \"text\": \" matin,\",\r\n \"start\": 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\"id\": \"90c0da5d-ef24-44e2-b4b2-6df1bda91bdb\",\r\n \"text\": \" bien\",\r\n \"start\": 58220,\r\n \"end\": 58360,\r\n \"duration\": 140,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"9612ffae-e15d-436e-828c-6aec23c4e28e\",\r\n \"text\": \" interrompue\",\r\n \"start\": 61400,\r\n \"end\": 62000,\r\n \"duration\": 600,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"a3b7fbf1-c829-4159-84a9-56b40824de43\",\r\n \"text\": \" box\",\r\n \"start\": 66500,\r\n \"end\": 66680,\r\n \"duration\": 180,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"acb10084-e309-4ca5-b860-ef77fe3ca96c\",\r\n \"text\": \" plusieurs\",\r\n \"start\": 66680,\r\n \"end\": 67060,\r\n \"duration\": 380,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"aed77654-2a52-4bb6-b6ad-fb2a357d3f03\",\r\n \"text\": \" J'ai\",\r\n \"start\": 65319,\r\n \"end\": 65920,\r\n \"duration\": 601,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"c00da5a2-b99b-44ff-b0e6-f2e02fca4969\",\r\n \"text\": \" fait,\",\r\n \"start\": 59900,\r\n \"end\": 60060,\r\n \"duration\": 160,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"cc8a69cc-b2e2-4921-9623-620144ba797e\",\r\n \"text\": \" redémarré\",\r\n \"start\": 65920,\r\n \"end\": 66380,\r\n \"duration\": 460,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"e0a6f994-7d72-40c4-b8f2-dbb587d3f2ad\",\r\n \"text\": \" à\",\r\n \"start\": 64540,\r\n \"end\": 64620,\r\n \"duration\": 80,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"e7c862c2-ca8c-47b6-930f-d33136b9c5ae\",\r\n \"text\": \" depuis,\",\r\n \"start\": 63400,\r\n \"end\": 63660,\r\n \"duration\": 260,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"ee0c5a4c-e9b2-42c8-8861-c37d22b954c0\",\r\n \"text\": \" rétablir.\",\r\n \"start\": 64680,\r\n \"end\": 65180,\r\n \"duration\": 500,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"f1e1aac0-101f-44eb-9e1b-e1040448f1ff\",\r\n \"text\": \" en\",\r\n \"start\": 59780,\r\n \"end\": 59900,\r\n \"duration\": 120,\r\n \"probability\": 0.99,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"f9078353-4242-4ea0-a5d8-d48fa04cd517\",\r\n \"text\": \" mais\",\r\n \"start\": 67460,\r\n \"end\": 68180,\r\n \"duration\": 720,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"fb56394c-cd61-4881-bd7c-c29577a60ce6\",\r\n \"text\": \" a\",\r\n \"start\": 61140,\r\n \"end\": 61200,\r\n \"duration\": 60,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n },\r\n {\r\n \"id\": \"fb6494a7-ac34-4747-a53c-b50fe69438d8\",\r\n \"text\": \" été\",\r\n \"start\": 61200,\r\n \"end\": 61400,\r\n \"duration\": 200,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f8b05725-12ca-4412-a617-6cb5b36d7f06\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"00:57-01:09\"\r\n },\r\n {\r\n \"id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\",\r\n \"text\": \"Merci, au revoir.\",\r\n \"start\": 164680,\r\n \"end\": 166040,\r\n \"duration\": 1360,\r\n \"speaker\": \"first\",\r\n \"words\": [\r\n {\r\n \"id\": \"6c9044da-4900-4937-8065-85ed729ddbf7\",\r\n \"text\": \" Merci,\",\r\n \"start\": 164680,\r\n \"end\": 165240,\r\n \"duration\": 560,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\r\n },\r\n {\r\n \"id\": \"89aefc91-b80f-4d51-b634-5e2144d3dd60\",\r\n \"text\": \" au\",\r\n \"start\": 165460,\r\n \"end\": 165760,\r\n \"duration\": 300,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\r\n },\r\n {\r\n \"id\": \"c1c09f5a-0e06-44bf-b368-a4d1f2d24ead\",\r\n \"text\": \" revoir.\",\r\n \"start\": 165760,\r\n \"end\": 166040,\r\n \"duration\": 280,\r\n \"probability\": 1,\r\n \"speaker\": \"first\",\r\n \"segment_id\": \"f9bdd9f4-7f2f-411b-89ed-73da03496d39\"\r\n }\r\n ],\r\n \"start_end_timestamps\": \"02:44-02:46\"\r\n }\r\n ]\r\n },\r\n \"ai-insights\": {\r\n \"title\": [\r\n {\r\n \"id\": \"077e04d5-8d30-40a3-8cd5-87d7829569b1\",\r\n \"text\": \"Problèmes répétés de connexion Internet\",\r\n \"object\": null,\r\n \"type\": \"title\"\r\n }\r\n ],\r\n \"summary\": [\r\n {\r\n \"id\": \"3e552576-c1e0-4b0f-a266-0671be83a0b7\",\r\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom pour un problème répétitif de connexion à Internet. L'agent a vérifié l'état de la connexion, trouvé un problème technique et créé un ticket pour les équipes techniques. L'agent a ensuite demandé à Alain de redémarrer sa box. Après le redémarrage, Alain a pu se connecter à Internet. L'agent a fourni à Alain un numéro de suivi (343A) et une extension de data mobile en attendant que le problème soit résolu. Le client a remercié l'agent pour son aide.\",\r\n \"object\": null,\r\n \"type\": \"summary\"\r\n }\r\n ],\r\n \"call-reason\": [\r\n {\r\n \"id\": \"7d91721b-f412-411a-8d4e-e0b7828b5eb2\",\r\n \"text\": null,\r\n \"object\": {\r\n \"why\": \"Le client utilise actuellement sa 4G pour se connecter à internet, ce qui est inacceptable pour lui et aucune solution n'a été trouvée après plusieurs redémarrages de la box.\",\r\n \"needs\": \"Un diagnostic du problème de connexion et une solution pour y remédier.\",\r\n \"request\": \"Le client souhaite résoudre son problème de connexion internet.\"\r\n },\r\n \"type\": \"call-reason\"\r\n }\r\n ],\r\n \"step-by-step-summary\": [\r\n {\r\n \"id\": \"9bc3979c-9e9b-494b-97d2-ef2209635ef2\",\r\n \"text\": \"L'appelant, Alain Dupont, a contacté Diabolo Telecom en raison de problèmes répétés de connexion à Internet. Depuis ce matin, il ne peut plus se connecter à Internet via sa box et doit utiliser sa connexion 4G. Le client a déjà connu ce problème à plusieurs reprises et le considère inacceptable.\\\\n-L'agent, André, a demandé le numéro de compte et l'identifiant de la box d'Alain. Ces informations ont été utilisées pour vérifier l'état de la connexion et accéder au dossier du client. André a vérifié le statut de la connexion et a trouvé un problème technique. André a ensuite créé un ticket pour les équipes techniques et a demandé à Alain de redémarrer sa box.\\\\n-Alain a redémarré sa box. André a communiqué un numéro de suivi (343A) à Alain et a proposé une extension de data mobile pour résoudre temporairement le problème. L'agent a crédité le numéro de téléphone d'Alain avec 200 Go de données supplémentaires. Alain a remercié l'agent pour son aide. L'agent a rappelé qu'il pouvait être contacté s'il avait d'autres questions. La demande d'Alain a été résolue par l'agent.\",\r\n \"object\": [\r\n \"L'appelant, Alain Dupont, a contacté Diabolo Telecom en raison de problèmes répétés de connexion à Internet. Depuis ce matin, il ne peut plus se connecter à Internet via sa box et doit utiliser sa connexion 4G. Le client a déjà connu ce problème à plusieurs reprises et le considère inacceptable.\",\r\n \"L'agent, André, a demandé le numéro de compte et l'identifiant de la box d'Alain. Ces informations ont été utilisées pour vérifier l'état de la connexion et accéder au dossier du client. André a vérifié le statut de la connexion et a trouvé un problème technique. André a ensuite créé un ticket pour les équipes techniques et a demandé à Alain de redémarrer sa box.\",\r\n \"Alain a redémarré sa box. André a communiqué un numéro de suivi (343A) à Alain et a proposé une extension de data mobile pour résoudre temporairement le problème. L'agent a crédité le numéro de téléphone d'Alain avec 200 Go de données supplémentaires. Alain a remercié l'agent pour son aide. L'agent a rappelé qu'il pouvait être contacté s'il avait d'autres questions. La demande d'Alain a été résolue par l'agent.\"\r\n ],\r\n \"type\": \"step-by-step-summary\"\r\n }\r\n ],\r\n \"actions\": [\r\n {\r\n \"id\": \"af9749e4-909f-4044-a63b-33c7df4aae61\",\r\n \"text\": null,\r\n \"object\": [\r\n {\r\n \"who\": [\r\n \"client\"\r\n ],\r\n \"why\": \"Le client a signalé un problème de connexion internet à l'agent\",\r\n \"steps\": [\r\n \"Client : s'est plaint d'une connexion internet instable et d'une mauvaise qualité de connexion\"\r\n ],\r\n \"title\": \"Client : signalement du problème\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"L'agent a recueilli les informations nécessaires pour mieux comprendre et résoudre le problème\",\r\n \"steps\": [\r\n \"Agent : a demandé le numéro de compte et l'identifiant de la box internet\",\r\n \"Agent : a demandé des détails supplémentaires sur le problème\"\r\n ],\r\n \"title\": \"Agent : collecte d'informations\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"client\"\r\n ],\r\n \"why\": \"Le client a tenté de résoudre le problème en redémarrant la box\",\r\n \"steps\": [\r\n \"Client : a redémarré la box\"\r\n ],\r\n \"title\": \"Client : redémarrage de la box\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"L'agent a vérifié la connexion pour détecter tout problème technique\",\r\n \"steps\": [\r\n \"Agent : a vérifié la connexion\",\r\n \"Agent : a constaté un problème technique\"\r\n ],\r\n \"title\": \"Agent : vérification du problème technique\",\r\n \"completed\": false\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"L'agent a créé un ticket pour l'équipe technique\",\r\n \"steps\": [\r\n \"Agent : a créé un ticket\",\r\n \"Agent : a communiqué le numéro de suivi\"\r\n ],\r\n \"title\": \"Agent : création d'un ticket\",\r\n \"completed\": false\r\n },\r\n {\r\n \"who\": [\r\n \"client\"\r\n ],\r\n \"why\": \"Le client a demandé une extension de data mobile en attendant que le problème soit résolu\",\r\n \"steps\": [\r\n \"Client : a demandé une extension de data mobile\",\r\n \"Client : a fourni son numéro de téléphone pour la procédure\"\r\n ],\r\n \"title\": \"Client : extension de data mobile\",\r\n \"completed\": true\r\n }\r\n ],\r\n \"type\": \"actions\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"afa21a7a-265d-4787-a8f8-781a46e8d78e"}],"id":"00aa3679-77cc-4710-a868-105dbea9354d","_postman_id":"00aa3679-77cc-4710-a868-105dbea9354d","description":""}],"id":"d9033624-d950-47f4-9cbb-cddd120e3a46","description":"You can run multiple AI analyses simultaneously, based on audio transcription, without having to run each analysis separately.
\nTo use the feature \"Unlimited simultaneous AI insights\" (referring to insight_tasks request parameter), you need to have a Diabolocom AI paid plan : Explorer plan, Advanced plan, Enterprise plan.
List of available AI analyses based on audio transcription : Available models
\n","_postman_id":"d9033624-d950-47f4-9cbb-cddd120e3a46"}],"id":"c7c2568e-583c-4558-9015-8603adacc111","description":"Our transcription-based models developed for Customer Experience will provide you with multiple AI analyses of your customers voice interactions (phone call with an agent, voicemail).
\nThere are two ways of performing AI analyses on an audio :
\n- \n
AI Insights on previously transcribed audio : After a succesful transcription, you can fetch its
\njob_idfrom the status endpoint or the received webhook and use thisjob_idto apply AI Insights tasks on the obtained transcript \nTranscription with AI Insights : Instead of making multiple requests to transcribe then apply insights, you can run everything in a single request using a specific endpoint configuration
\n \n
List of available AI analyses based on audio transcription : Available models
\n","_postman_id":"c7c2568e-583c-4558-9015-8603adacc111"}],"id":"e2c7d3f8-21f8-4c9b-9013-582611a1d857","_postman_id":"e2c7d3f8-21f8-4c9b-9013-582611a1d857","description":""},{"name":"Text","item":[{"name":"Endpoints description","item":[{"name":"api/job/text-tasks","id":"983b08e1-2fe0-4efa-aabc-592e8c3684a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"tasks\": [\r\n \"contact-reason-classification\",\r\n \"knowledge-based-question-answering\"\r\n ],\r\n \"output_lang\": \"fr\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"contact_reason_classification\": {\r\n \"content\": \"Bonjour, J'ai acheté une paire de chaussures sur internet mais je me suis trompé de taille. Puis-je la renvoyer et recevoir la pointure au-dessus ? Merci\",\r\n \"reasons\": {\r\n \"return\": \"Échange\",\r\n \"cancellation\": \"Annulation\",\r\n \"refund\": \"Remboursement\"\r\n }\r\n },\r\n \"knowledge_based_question_answering\": {\r\n \"question\": \"Quelle est l'heure de fermeture en semaine et en weekend ?\",\r\n \"documents\": [\r\n \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\r\n \"Our shops are open in weekend from 10 am to 8pm\"\r\n ]\r\n }\r\n }\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/job/text-tasks","description":"Endpoint description
\n\nEndpoint : api/job/text-tasks
Request method : POST
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/jsonContent-Type: application/json
Request body
\nconfiguration Object
Response body
\nContent-Type: application/json
Endpoint description
\nFetch the progress/result of specific task job
\n\nEndpoint : api/job/status/
Request method : GET
\nQuery parameters
\nRequest headers
\nAuthorization: Bearer {{apiKeySecret}}Accept: application/json
Request body
\nNo request body allowed
\nResponse body
\nContent-Type: application/json
data Object
data.results Object
data.results.audio Object
data.results.transcript Object
data.results.transcript.segments[i] Object
data.results.transcript.segments[i].words[j] Object
Feature allowing to receive on URL of public endpoint a webhook callback (POST request) upon successful transcription or/and AI analyses
\n- \n
- when option enabled (
results_webhook_callback_urlspecified in task request) \n
Request method : POST
\nRequest body
\nRequest body Data Type : Object (JSON)
\nresults Object
results.audio Object
results.transcript Object
results.transcript.segments[i] Object
results.transcript.segments[i].words[j] Object
Sample webhook request body
\n{\n \"id\": \"17d29684-9caf-4e5c-9963-ad4d128d4d90\",\n \"original_call_id\": {},\n \"audio_id\": {},\n \"status\": \"success\",\n \"payload\": {},\n \"meta\": {\n \"thread_id\": \"8954264\",\n \"crm_ticket_id\": \"crm_123456\"\n },\n \"results\": {\n \"audio\": {},\n \"transcript\": {},\n \"ai-insights\": {\n \"contact-reason-classification\": [\n {\n \"id\": \"b60dedeb-e092-4e98-a3a6-771b68adb657\",\n \"text\": \"return\",\n \"object\": {\n \"title\": \"Taille de chaussures incorrecte\",\n \"reasoning\": \"Le client a acheté une paire de chaussures en ligne mais a commandé une mauvaise taille. Le client demande si il est possible de retourner la paire et de recevoir la pointure supérieure.\",\n \"contact_reason\": \"return\"\n },\n \"type\": \"contact-reason-classification\"\n }\n ],\n \"knowledge-based-question-answering\": [\n {\n \"id\": \"7742d28a-dbb7-4c4f-8656-73d541769769\",\n \"text\": \"Nos magasins sont ouverts du lundi au vendredi de 8h à 19h et le weekend de 10h à 20h.\",\n \"object\": {\n \"complete_answer\": \"Nos magasins sont ouverts du lundi au vendredi de 8h à 19h et le weekend de 10h à 20h.\",\n \"relevant_informations_from_document\": [\n {\n \"quote\": \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\n \"why_picked\": \"Cette information est pertinente car elle donne l'heure de fermeture en semaine.\"\n },\n {\n \"quote\": \"Nos magasins sont ouverts le weekend de 10h à 20h\",\n \"why_picked\": \"Cette information est pertinente car elle donne l'heure de fermeture en weekend.\"\n }\n ]\n },\n \"type\": \"knowledge-based-question-answering\"\n }\n ]\n },\n \"tags\": {}\n }\n}\n\nAnswer a question based on Knowledge Base documents, and have the resulting AI insight in the language of your choice.
\n\n\n","urlObject":{"protocol":"https","path":["api","job","text-tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"e7a0f2c8-0d2f-441f-a384-4046ab020af6","name":"Answer a question","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"task\": \"knowledge-based-question-answering\",\r\n \"output_lang\": \"fr\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"knowledge_based_question_answering\": {\r\n \"question\": \"Quelle est l'heure de fermeture en semaine et en weekend ?\",\r\n \"documents\": [\r\n \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\r\n \"Our shops are open in weekend from 10 am to 8pm\"\r\n ]\r\n }\r\n }\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/job/text-tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"44616d01-c0c2-40b0-9d2e-39c64cedaad7\",\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/44616d01-c0c2-40b0-9d2e-39c64cedaad7?expires=1724281908&signature=d2e98325c44b3a5ef6767e1344ec6afdcf81a07af005c978d5994e0cda2ed8ef\"\n}"}],"_postman_id":"426c99da-f10b-43f8-866d-009071610bfe"},{"name":"Get question answering status/result","id":"4a5484a3-21d6-4f77-a4a5-4e202eed2ae6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/","description":"Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"629e83b4-7430-48a6-b5fd-1b3bb9f2b22a","name":"Get question answering status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/44616d01-c0c2-40b0-9d2e-39c64cedaad7"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"44616d01-c0c2-40b0-9d2e-39c64cedaad7\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"ai-insights\": {\r\n \"knowledge-based-question-answering\": [\r\n {\r\n \"id\": \"16c598bc-5b8a-400e-833d-dff40f0d2de2\",\r\n \"text\": \"Les magasins sont ouverts en semaine de 8h à 19h et le weekend de 10h à 20h.\",\r\n \"object\": {\r\n \"complete_answer\": \"Les magasins sont ouverts en semaine de 8h à 19h et le weekend de 10h à 20h.\",\r\n \"relevant_informations_from_document\": [\r\n {\r\n \"quote\": \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\r\n \"why_picked\": \"Cette information est pertinente car elle fournit l'heure d'ouverture et de fermeture en semaine.\"\r\n },\r\n {\r\n \"quote\": \"Our shops are open in weekend from 10 am to 8pm\",\r\n \"why_picked\": \"Cette information est pertinente car elle fournit l'heure d'ouverture et de fermeture en weekend.\"\r\n }\r\n ]\r\n },\r\n \"type\": \"knowledge-based-question-answering\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"4a5484a3-21d6-4f77-a4a5-4e202eed2ae6"}],"id":"762ab6ff-5289-4fce-beba-f1c7039452c1","description":"The \"Question Answering\" AI Insight is designed to generate a comprehensive answer to a question, based on Knowledge Base documents. This feature also lists extracted quotes from Knowledge Base documents, that are most relevant to the context of the topic raised. It helps to automate the processing of customers requests and it assists agents with understanding and answering the customer needs more efficiently.
\nEndpoint Features :
\nComplete Answer Generation
\nGenerates a comprehensive answer to the question asked
\nRelevant Knowledge Base Information Extraction
\nIdentifies and lists the relevant quotes extracted from Knowledge Base documents
\nRelevant Knowledge Base Information Clarification
\nProvides clarity on the 'why' - the reasons behind chosing each quote extracted from Knowledge Base documents
\nInput Format :
\nDedicated request and input parameters, based on Endpoint description : Endpoint description
\nRequest body
\n- \n
\noutput_langSupported \n
\nconfiguration.input_parametersObject \n
\nconfiguration.input_parameters.knowledge_based_question_answeringObject \n
Output Format :
\nThe output is formatted as a single object containing the complete answer and an array of objects, each including details of a particular quote extracted
\nAPI Task Key : knowledge-based-question-answering
Generated AI Insights:
\nPath : ai-insights.knowledge-based-question-answering
Structure :
\n- \n
\ncomplete_answer: The comprehensive answer to the customer request \n
\nrelevant_informations_from_document: The list of relevant quotes extracted from Knowledge Base documents :- \n
\nquote: The extracted quote from Knowledge Base, in original format \n
\nwhy_picked: The underlying reason why the quote is picked \n
\n
Type :
\n- \n
- \"knowledge-based-question-answering\" \n
The Question Answering is in the object field of the insight
\n{\n \"knowledge-based-question-answering\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string\", // same content as 'object.complete_answer'\n \"object\": {\n \"complete_answer\": \"string\",\n \"relevant_informations_from_document\": [\n {\n \"quote\": \"string\",\n \"why_picked\": \"string\"\n },\n // ... additional quotes\n ]\n },\n \"type\": \"knowledge-based-question-answering\"\n }\n ]\n}\n\nDetect the main reason for contact of your customer requests, from an input set of reasons, and have the resulting AI insight in the language of your choice.
\n\n\n","urlObject":{"protocol":"https","path":["api","job","text-tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"18f5e861-fc42-4ef4-9c81-e42bf221bfa8","name":"Detect the reason for contact (Object input)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"task\": \"contact-reason-classification\",\r\n \"output_lang\": \"fr\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"contact_reason_classification\": {\r\n \"content\": \"Bonjour, J'ai acheté une paire de chaussures sur internet mais je me suis trompé de taille. Puis-je la renvoyer et recevoir la pointure au-dessus ? Merci\",\r\n \"reasons\": {\r\n \"return\": \"Échange\",\r\n \"cancellation\": \"Annulation\",\r\n \"refund\": \"Remboursement\"\r\n }\r\n }\r\n }\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/job/text-tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"63fbea4b-3db1-4430-9072-5e5651d541f6\",\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/63fbea4b-3db1-4430-9072-5e5651d541f6?expires=1725555842&signature=c0222c4cf3bbefb7ca28634cf4f2c6266be13a938c37d8fee920d5f0c6b14f93\"\n}"},{"id":"4b530fb8-72e6-4415-8f6f-59d0d7ebe4c0","name":"Detect the reason for contact (Array input)","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"task\": \"contact-reason-classification\",\r\n \"output_lang\": \"fr\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"contact_reason_classification\": {\r\n \"content\": \"Bonjour, J'ai acheté une paire de chaussures sur internet mais je me suis trompé de taille. Puis-je la renvoyer et recevoir la pointure au-dessus ? Merci\",\r\n \"reasons\": [\r\n \"Échange\",\r\n \"Annulation\",\r\n \"Remboursement\"\r\n ]\r\n }\r\n }\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/job/text-tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"5edd5c51-425c-4ded-8be7-38dc0e8f82cf\",\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/5edd5c51-425c-4ded-8be7-38dc0e8f82cf?expires=1725551535&signature=57b7063d57fcd8109f825f797f205f4e59a4c9528237547152f267697075cc45\"\n}"}],"_postman_id":"7dc2bbcc-6882-4fab-a923-c8c1e2ac413d"},{"name":"Get reason for contact detection status/result","id":"c44ebb84-60de-4094-8185-d5f943a9e3f6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/","description":"Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"66a750cf-e0e3-4334-b6e9-7b8e52faefb2","name":"Get reason for contact detection status/result (Object input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/63fbea4b-3db1-4430-9072-5e5651d541f6"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"63fbea4b-3db1-4430-9072-5e5651d541f6\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"ai-insights\": {\r\n \"contact-reason-classification\": [\r\n {\r\n \"id\": \"b60dedeb-e092-4e98-a3a6-771b68adb657\",\r\n \"text\": \"return\",\r\n \"object\": {\r\n \"title\": \"Taille de chaussures incorrecte\",\r\n \"reasoning\": \"Le client a acheté une paire de chaussures en ligne mais a commandé une mauvaise taille. Le client demande si il est possible de retourner la paire et de recevoir la pointure supérieure.\",\r\n \"contact_reason\": \"return\"\r\n },\r\n \"type\": \"contact-reason-classification\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"},{"id":"0c9152f2-e70c-41cf-aee1-8c25c94c986a","name":"Get reason for contact detection status/result (Array input)","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/5edd5c51-425c-4ded-8be7-38dc0e8f82cf"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"5edd5c51-425c-4ded-8be7-38dc0e8f82cf\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"ai-insights\": {\r\n \"contact-reason-classification\": [\r\n {\r\n \"id\": \"3352b2f8-a0c6-4b35-ba9e-25256a762809\",\r\n \"text\": \"Échange\",\r\n \"object\": {\r\n \"title\": \"Taille de chaussures incorrecte\",\r\n \"reasoning\": \"Le client a acheté une paire de chaussures en ligne mais a commandé une taille incorrecte. Il souhaite retourner la paire et recevoir une taille supérieure.\",\r\n \"contact_reason\": \"Échange\"\r\n },\r\n \"type\": \"contact-reason-classification\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"c44ebb84-60de-4094-8185-d5f943a9e3f6"}],"id":"d60b2582-bfbf-42ed-b83b-5ca8d56ee668","description":"The \"Reason For Contact\" AI Insight identifies and extracts the main reason for contact, from an input set of possible reasons. It also provides a comprehensive reasoning of the customer's needs. By understanding the main needs expressed by the client, businesses can better tailor their services and responses to improve customer satisfaction and operational efficiency.
\nEndpoint Features :
\nReason For Contact Identification
\nExtracts the reason for contact, from the input set of reasons, that is most relevant to the context of the customer request
\nDetailed Reasoning
\nProvides in-depth reasoning of the customer's needs, to highlight the choice of the extracted reason for contact
\nAutomatic Title Generation
\nGenerates a short title concisely summarizing the customer request
\nInput Format :
\nDedicated request and input parameters, based on Endpoint description : Endpoint description
\nRequest body
\n- \n
\noutput_langSupported \n
\nconfiguration.input_parametersObject \n
\nconfiguration.input_parameters.contact_reason_classificationObject \n
Output Format :
\nThe output is formatted as a single object containing the key elements of the reason for contact
\nAPI Task Key : contact-reason-classification
Generated AI Insights :
\nPath : ai-insights.contact-reason-classification
Structure :
\n- \n
\ntitle: The customer request/topic in the format of a short title with key elements \n
\nreasoning: A comprehensive description of the customer's needs \n
\ncontact_reason: The extracted reason for contact, from the input set of reasons- \n
In case of an array input
\n'reasons':['reason_1','reason_2',...,'reason_N']: The extracted reason for contactcontact_reasonis an array element'reason_i'\nIn case of an object input
\n'reasons':{'key_1':'reason_1','key_2':'reason_2',...,'key_N':'reason_N'}: The extracted reason for contactcontact_reasonis an object key'key_i'related to Key-Value pair'key_i':'reason_i'\n
\n
Type :
\n- \n
- \"contact-reason-classification\" \n
The Reason For Contact is in the object field of the insight
\n{\n \"contact-reason-classification\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string\", // same content as 'object.contact_reason'\n \"object\": {\n \"title\": \"string\",\n \"reasoning\": \"string\",\n \"contact_reason\": \"string\"\n },\n \"type\": \"contact-reason-classification\"\n }\n ]\n}\n\n Bonjour,
J'ai un problème avec mon ordinateur !
Pourriez-vous m'aider à trouver une solution ? Combien coute la réparation ?
Merci énormément :)
Bien à vous,
Cordialement,
Alain Dupont
Extract the mail tags from your customer mail/case/ticketing requests, from an input set of tags.
\n\n\n","urlObject":{"protocol":"https","path":["api","job","text-tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"b53e438a-1726-40d7-ac5e-a0a6d48e6191","name":"Extract mail tags","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"task\": \"email-multiclass-tagging\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"email_multiclass_tagging\": {\r\n \"subject\": \"[SUPPORT] Nouveau ticket - Problème ordinateur\",\r\n \"content\": \" Bonjour,
J'ai un problème avec mon ordinateur !
Pourriez-vous m'aider à trouver une solution ? Combien coute la réparation ?
Merci énormément :)
Bien à vous,
Cordialement,
Alain Dupont
Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"61ce3ec2-6bd5-49ab-b13e-639d613aef60","name":"Get mail tags extraction status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/5ac90013-524f-4dee-9cc2-06b08258fb7a"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"5ac90013-524f-4dee-9cc2-06b08258fb7a\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"ai-insights\": {\r\n \"email-multiclass-tagging\": [\r\n {\r\n \"id\": \"5c4ff2fb-a188-4156-809c-04e36e0edab4\",\r\n \"text\": \"Devis|Problème Technique\",\r\n \"object\": {\r\n \"matches\": {\r\n \"Devis\": true,\r\n \"Problème Technique\": true,\r\n \"Recherche de Produit\": false\r\n },\r\n \"reasonings\": {\r\n \"Devis\": \"The customer is asking about the cost of the repair\",\r\n \"Problème Technique\": \"- The customer is experiencing a technical problem with their computer\",\r\n \"Recherche de Produit\": \"The customer is not looking for a specific product or reference\"\r\n },\r\n \"matches_count\": 2,\r\n \"classifications\": [\r\n \"Devis\",\r\n \"Problème Technique\"\r\n ],\r\n \"estimated_probability\": {\r\n \"Devis\": 1,\r\n \"Problème Technique\": 1,\r\n \"Recherche de Produit\": 0\r\n }\r\n },\r\n \"type\": \"email-multiclass-tagging\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"6af2a42b-4c36-4eea-bb05-cf4bcc96ac08"}],"id":"5e5af29c-b1fb-4da3-a38e-f17ad320b606","description":"The \"Mail Tags\" AI Insight identifies and extracts the most relevant Tags to the context of an email, from an input set of possible Tags. This AI-powered multi-tag system, designed for customers mail/case/ticketing requests (with HTML format support and pre-processing capabilities), helps businesses to automate the classification/processing of incoming requests, to shorten response time and resolution time, thus improving customer satisfaction and operational efficiency.
\nEndpoint Features :
\nHTML Format Support and Mail Pre-Processing
\nSupports HTML format, mostly used in mail/case/ticketing requests, and Pre-processes the input mail to only analyze the relevant parts of the content
\nMail Tags Identification with Probability Estimation
\nExtracts the mail Tags, from the input set of Tags, that are most relevant to the context of the mail/case/ticketing request. An algorithm is designed to perform a first generation, to identify the Tags most likely to match (shortlist). For the shortlisted Tags, multiple parallel generations are performed in order to estimate the model's confidence, leading to the output's estimated probability. Only Tags with estimated probability >= 0.5 are extracted !
\nDetailed Reasoning
\nProvides in-depth reasoning of the mail/case/ticketing request, to highlight the choice of the extracted Tags
\nInput Format :
\nDedicated request and input parameters, based on Endpoint description : Endpoint description
\nRequest body
\n- \n
\noutput_langNot supported \n
\nconfiguration.input_parametersObject \n
\nconfiguration.input_parameters.email_multiclass_taggingObject \n
Output Format :
\nThe output is formatted as a single object containing the key elements of the mail Tags
\nAPI Task Key : email-multiclass-tagging
Generated AI Insights :
\nPath : ai-insights.email-multiclass-tagging
Structure :
\n- \n
\nclassifications: The list of extracted mail Tags keys, from the input set of Tags, as an array with the extracted Tags keys[\"key i\", \"key j\", ...]. Only Tags keys withestimated_probability>= 0.5 are extracted ! \n
\nmatches_count: The number of extracted mail Tags, as an integer. Only Tags keys withestimated_probability>= 0.5 are extracted ! \n
\nmatches: An object containing all input Tags keys with a boolean property (true/false) for each Tag key, indicating if the Tag is extracted. Only Tags keys withestimated_probability>= 0.5 have value set totrue\n
\nestimated_probability: An object containing all input Tags keys with the estimated probability (float, nullable)- \n
For non-shortlisted Tags :
\nnull\nFor shortlisted Tags : float (range [0,1]), computed after performing multiple parallel generations
\n \n
\n
\nreasonings: An object containing all input Tags keys with a comprehensive description for each Tag (String), detailing the reasons behind the Tag extraction choice. The reasoning is always in English, as it is provided for the AI model evaluation purposes- \n
For non-shortlisted Tags :
\n'Non relevant.'\nFor shortlisted Tags : one of multiple reasonings generated (provided by multiple parallel generations performed)
\n \n
\n
Type :
\n- \n
- \"email-multiclass-tagging\" \n
The Mail Tags are in the object field of the insight
\n{\n \"email-multiclass-tagging\": [\n {\n \"id\": \"uuid\",\n \"text\": \"string (tag_key_i|tag_key_j|... //additional extracted Tags keys with | separator)\",\n \"object\": {\n \"matches\": {\n \"string (tag_key_1)\": bool,\n \"string (tag_key_2)\": bool,\n ... // additional matches for all input Tags keys\n },\n \"reasonings\": {\n \"string (tag_key_1)\": \"string\",\n \"string (tag_key_2)\": \"string\",\n ... // additional reasonings for all input Tags keys\n },\n \"matches_count\": int,\n \"classifications\": [\n \"string (tag_key_i)\",\n \"string (tag_key_j)\",\n ... // additional extracted Tags keys\n ],\n \"estimated_probability\": {\n \"string (tag_key_1)\": float || null,\n \"string (tag_key_2)\": float || null,\n ... // additional estimated probability for all input Tags keys\n },\n },\n \"type\": \"email-multiclass-tagging\"\n }\n ]\n}\n\nRun multiple AI analyses simultaneously, based on text input, and have the resulting AI insights in the language of your choice.
\n\n\n","urlObject":{"protocol":"https","path":["api","job","text-tasks"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"fb788096-2e6f-4a73-834a-420648fcd957","name":"Run multiple AI analyses","originalRequest":{"method":"POST","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"tasks\": [\r\n \"contact-reason-classification\",\r\n \"knowledge-based-question-answering\"\r\n ],\r\n \"output_lang\": \"fr\",\r\n \"configuration\": {\r\n \"input_parameters\": {\r\n \"contact_reason_classification\": {\r\n \"content\": \"Bonjour, J'ai acheté une paire de chaussures sur internet mais je me suis trompé de taille. Puis-je la renvoyer et recevoir la pointure au-dessus ? Merci\",\r\n \"reasons\": {\r\n \"return\": \"Échange\",\r\n \"cancellation\": \"Annulation\",\r\n \"refund\": \"Remboursement\"\r\n }\r\n },\r\n \"knowledge_based_question_answering\": {\r\n \"question\": \"Quelle est l'heure de fermeture en semaine et en weekend ?\",\r\n \"documents\": [\r\n \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\r\n \"Our shops are open in weekend from 10 am to 8pm\"\r\n ]\r\n }\r\n }\r\n }\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/job/text-tasks"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"job_id\": \"17d29684-9caf-4e5c-9963-ad4d128d4d90\",\n \"job_status_endpoint_url\": \"https://{{platform}}.diabolocom.ai/api/job/status/17d29684-9caf-4e5c-9963-ad4d128d4d90?expires=1724797667&signature=0e503c2254984139b3269542272a0c3cc534cdeccd9f24a84f62128e4fde72fa\"\n}"}],"_postman_id":"de52989d-d875-41f7-a802-2575ba48c3e7"},{"name":"Get multiple AI analyses status/result","id":"d5bf2158-197e-4aa7-a393-c08411423da4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"noauth","isInherited":false},"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/","description":"Fetch the progress/result of specific task job
\n\n\n","urlObject":{"protocol":"https","path":["api","job","status",""],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"9924918e-df31-42a7-bfa8-5c802d820571","name":"Get multiple AI analyses status/result","originalRequest":{"method":"GET","header":[{"key":"Authorization","value":"Bearer {{apiKeySecret}}","type":"text"},{"key":"Accept","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/job/status/17d29684-9caf-4e5c-9963-ad4d128d4d90"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"data\": {\r\n \"id\": \"17d29684-9caf-4e5c-9963-ad4d128d4d90\",\r\n \"status\": \"success\",\r\n \"results\": {\r\n \"ai-insights\": {\r\n \"contact-reason-classification\": [\r\n {\r\n \"id\": \"b60dedeb-e092-4e98-a3a6-771b68adb657\",\r\n \"text\": \"return\",\r\n \"object\": {\r\n \"title\": \"Taille de chaussures incorrecte\",\r\n \"reasoning\": \"Le client a acheté une paire de chaussures en ligne mais a commandé une mauvaise taille. Le client demande si il est possible de retourner la paire et de recevoir la pointure supérieure.\",\r\n \"contact_reason\": \"return\"\r\n },\r\n \"type\": \"contact-reason-classification\"\r\n }\r\n ],\r\n \"knowledge-based-question-answering\": [\r\n {\r\n \"id\": \"7742d28a-dbb7-4c4f-8656-73d541769769\",\r\n \"text\": \"Nos magasins sont ouverts du lundi au vendredi de 8h à 19h et le weekend de 10h à 20h.\",\r\n \"object\": {\r\n \"complete_answer\": \"Nos magasins sont ouverts du lundi au vendredi de 8h à 19h et le weekend de 10h à 20h.\",\r\n \"relevant_informations_from_document\": [\r\n {\r\n \"quote\": \"Nos magasins ouvrent du lundi au vendredi de 8h à 19h\",\r\n \"why_picked\": \"Cette information est pertinente car elle donne l'heure de fermeture en semaine.\"\r\n },\r\n {\r\n \"quote\": \"Nos magasins sont ouverts le weekend de 10h à 20h\",\r\n \"why_picked\": \"Cette information est pertinente car elle donne l'heure de fermeture en weekend.\"\r\n }\r\n ]\r\n },\r\n \"type\": \"knowledge-based-question-answering\"\r\n }\r\n ]\r\n }\r\n }\r\n }\r\n}"}],"_postman_id":"d5bf2158-197e-4aa7-a393-c08411423da4"}],"id":"91e2f885-9c47-4c5d-9aab-097ea58bf552","description":"You can run multiple AI analyses simultaneously, based on text input, without having to run each analysis separately.
\nTo use the feature \"Unlimited simultaneous AI insights\" (referring to tasks request parameter), you need to have a Diabolocom AI paid plan : Explorer plan, Advanced plan, Enterprise plan.
List of available AI analyses based on text : Available models
\n","_postman_id":"91e2f885-9c47-4c5d-9aab-097ea58bf552"},{"name":"Detect irritants and satisfaction factors (LEGACY)","id":"96143c0a-f1f5-4bd3-93cb-4f5a1e121f1c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"le film était génial mais l’acteur principal était moins bon\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/satisfaction","description":"Detect the irritants and the satisfaction factors from your customer reviews, without having defined them beforehand
\n","urlObject":{"protocol":"https","path":["api","models","satisfaction"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"b2cb543d-59fc-4787-9bd1-48523b5b59ef","name":"Detect irritants and satisfaction factors","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"le film était génial mais l’acteur principal était moins bon\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/satisfaction"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"satisfaction\": {\r\n \"sentences\": [\r\n {\r\n \"text\": \"le film était génial\",\r\n \"position\": [\r\n 0,\r\n 20\r\n ],\r\n \"satisfaction\": \"satisfied\",\r\n \"confidence\": {\r\n \"neutral\": 0.004483199678361416,\r\n \"satisfied\": 0.8698079586029053,\r\n \"unsatisfied\": 0.23981182277202606\r\n },\r\n \"average_satisfaction\": 0.6299961358308792\r\n },\r\n {\r\n \"text\": \" mais l’acteur principal était moins bon\",\r\n \"position\": [\r\n 20,\r\n 60\r\n ],\r\n \"satisfaction\": \"unsatisfied\",\r\n \"confidence\": {\r\n \"neutral\": 0.0013759145513176918,\r\n \"satisfied\": 0.12243534624576569,\r\n \"unsatisfied\": 0.9640090465545654\r\n },\r\n \"average_satisfaction\": -0.8415737003087997\r\n }\r\n ],\r\n \"average_satisfaction\": -0.10578878223896027,\r\n \"polarized_average_satisfaction\": -0.10578878223896027\r\n }\r\n}"}],"_postman_id":"96143c0a-f1f5-4bd3-93cb-4f5a1e121f1c"},{"name":"Detect languages used (LEGACY)","id":"c8df1998-11df-49ec-a11c-2dcbe5b41f52","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Dans le centre-ville de Nancy, le stationnement est devenu un calvaire pour la plupart des habitants qui ne possèdent pas de garage\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/extract_languages","description":"Detect the main language and portions of other languages used in a text
\n","urlObject":{"protocol":"https","path":["api","models","extract_languages"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"880e74ac-9ca8-4cd7-adad-cc1a48c7a43b","name":"Detect languages used - Single language","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Dans le centre-ville de Nancy, le stationnement est devenu un calvaire pour la plupart des habitants qui ne possèdent pas de garage\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/extract_languages"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"extract_languages\": {\r\n \"classifications\": {\r\n \"general\": {\r\n \"tag_name\": \"fr\",\r\n \"confidence\": 1\r\n },\r\n \"detailed\": [\r\n {\r\n \"tag_name\": \"fr\",\r\n \"confidence\": 1,\r\n \"extracted_text\": \"Dans le centre-ville de Nancy, le stationnement est devenu un calvaire pour la plupart des habitants qui ne possèdent pas de garage\"\r\n }\r\n ]\r\n },\r\n \"textual\": \"fr\"\r\n }\r\n}"},{"id":"387a3a33-13d6-4009-9593-31527f815f32","name":"Detect languages used - Multiple languages","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"este modelo es muy interesante. Thank you\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/extract_languages"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"extract_languages\": {\r\n \"classifications\": {\r\n \"general\": {\r\n \"tag_name\": \"es\",\r\n \"confidence\": 1\r\n },\r\n \"detailed\": [\r\n {\r\n \"tag_name\": \"es\",\r\n \"confidence\": 1,\r\n \"extracted_text\": \"este modelo es muy interesante.\"\r\n },\r\n {\r\n \"tag_name\": \"en\",\r\n \"confidence\": 0.43,\r\n \"extracted_text\": \"Thank you\"\r\n }\r\n ]\r\n },\r\n \"textual\": \"es\"\r\n }\r\n}"}],"_postman_id":"c8df1998-11df-49ec-a11c-2dcbe5b41f52"},{"name":"Detect the reason for contact (LEGACY)","id":"5ae839c9-880b-4dcc-bfae-0f8e8ce544f1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Bonjour, J'ai acheté une paire de chaussures sur internet mais je me suis trompé de taille. Puis-je la renvoyer et recevoir la pointure au-dessus ? Merci\",\r\n \"tags\": [\r\n \"Échange\",\r\n \"Annulation\",\r\n \"Remboursement\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/contact_reason","description":"Detect the reason for contact of your incoming requests, with no data required and no additional training
\nRequest body structure:
\n- \n
\ntext: Input text \n
\ntags: Set of reasons for contact that can be detected \n
Estimate the rating expressed in a text review from 1 (negative) to 5 (positive)
\n","urlObject":{"protocol":"https","path":["api","models","stars_estimation"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"9d6684d6-71b1-4e6d-a3e5-0abbb3a8a986","name":"Estimate the rating expressed in a review","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Livraison Prime super, mais quand il y a un souci, pas évident de les contacter\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/stars_estimation"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"stars_estimation\": {\n \"score\": 3,\n \"accuracy\": 0.5222077369689941,\n \"textual\": \"3\"\n }\n}"}],"_postman_id":"b828045a-8e48-4207-8bc1-222d8100502f"},{"name":"Extract email addresses (LEGACY)","id":"28a89070-3cc5-47b3-889b-1636a28fd9f8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"j'ai changé d'adresse email et ce n'est plus michael@jordan.com mais michael.jordan@gmail.com, merci de faire le changement\",\r\n \"lang\": \"fr\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/extract_emails","description":"Detect on the fly which email addresses are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which monetary values (multi-currency) are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which locations are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which person names are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr) \n
Detect on the fly which phone numbers are mentioned in a text, without having defined them beforehand
\nRequest body structure:
\n- \n
text: Input text \nlang: ISO 639-1 language code (supported : fr, en) \n
Detect on the fly which products are mentioned in a text, without having defined them beforehand
\n","urlObject":{"protocol":"https","path":["api","models","products"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"3389391f-25d8-40e7-8669-c575b39de20e","name":"Extract products","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"j'ai acheté un aspirateur Dyson et je veux me faire rembourser\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/products"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\n \"products\": {\n \"tags\": [\n {\n \"type\": \"product\",\n \"text\": \"aspirateur Dyson\"\n }\n ],\n \"textual\": \"aspirateur Dyson\"\n }\n}"}],"_postman_id":"a7364679-8168-497a-8fac-d4fcccda8bfb"},{"name":"Extract touchpoints (LEGACY)","id":"68ee295c-e677-4a20-8212-9cc6602300b2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Je vous ai contacté par email la semaine dernière, suite à votre appel en début de mois\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/touchpoints","description":"Detect on the fly which touchpoints are mentioned in a text, without having defined them beforehand
\n","urlObject":{"protocol":"https","path":["api","models","touchpoints"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"bae95215-ff55-4caf-aaea-93c2bc21e346","name":"Extract touchpoints","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Je vous ai contacté par email la semaine dernière, suite à votre appel en début de mois\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/touchpoints"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","name":"Content-Type","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"touchpoints\": {\r\n \"tags\": [\r\n {\r\n \"type\": \"touchpoint\",\r\n \"text\": \"contacté\"\r\n },\r\n {\r\n \"type\": \"touchpoint\",\r\n \"text\": \"email\"\r\n }\r\n ],\r\n \"textual\": \"contacté, email\"\r\n }\r\n}"}],"_postman_id":"68ee295c-e677-4a20-8212-9cc6602300b2"},{"name":"Translate text (LEGACY)","id":"ed0c24e4-9c3f-4705-943e-464d28d2121e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{apiKeySecret}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"text\": \"Je souhaite modifier ma commande car je me suis trompé de taille.\\nPourriez-vous m'aider ?\",\r\n \"input_locale\": \"fr\",\r\n \"output_locale\": \"en\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/models/translation","description":"Translate text from a defined or automatically detected source language to another language
\nInput locale is non mandatory, if not specified or null, we will detect the language used in the text
\nUse it for a more precise translation.
\nRequest body structure:
\n- \n
text: Input text \ninput_locale: ISO 639-1 language code \noutput_locale: ISO 639-1 language code \n
Our text-based models developed for Customer Experience will provide you with multiple AI analyses of your customers written interactions.
\nList of available AI analyses based on text : Available models
\n","_postman_id":"e672036c-f966-4bfd-aee1-83ca65023cfd"}],"id":"4cae8bb1-9d61-4b3b-9ebd-86314b893d9e","_postman_id":"4cae8bb1-9d61-4b3b-9ebd-86314b893d9e","description":""}],"id":"21fb9a06-1258-482c-8069-669af846736c","description":"Reinvent your Customer Experience with our generative AI models developed to process your audio and text streams and perform in-depth AI analyses
\nExplore Diabolocom AI App public API online documentation to easily implement API integration thanks to the provided requirements and auto-generated code snippets in multiple code languages, along with relevant examples (screenshots and API request/response samples).
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :execute\n
\napiKeySecretused in API request Authorization header (Auth Type : Bearer Token)
It can be created using the following URL :
Production : https://app.diabolocom.ai/developer?tab=api \n
[OPTIONAL] The brand ID of the call (if any, null or not present if not applicable)
\n","type":"text"},{"key":"agent_id","value":"{{agent_id}}","description":"[REQUIRED] The agent ID of the call
\n","type":"text"},{"key":"original_interaction_id","value":"{{interaction_id}}","description":"[OPTIONAL] Your own interaction ID (if any, null or not present if not applicable)
\n","type":"text"},{"key":"interaction_date","value":"{{interaction_date}}","description":"[OPTIONAL] The date of the interaction (default to current date and time if not provided)
Datetime in Standard ISO 8601
Example: 2024-06-25T08:43:37Z (UTC)
Example: 2024-06-25T09:59:09+02:00 (UTC+2, Paris Time during summer time for instance)
[REQUIRED] Stereo audio file, 20mo max, left speaker is customer, right speaker is agent
\n","type":"file","value":null},{"key":"audio_language","value":"fr","description":"[OPTIONAL] Language of the input audio (fr if not specified)
ISO 639-1 language code
List of available transcription input languages : Available transcription input languages
[OPTIONAL] Language of the generated QM reasoning and optional AI analyses results (fr if not specified)
ISO 639-1 language code
List of available AI analyses output languages : Available AI analyses output languages
Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: multipart/form-data
[REQUIRED] The channel ID of the call
\n","type":"text/plain"},"key":"channel","value":"{{channel_id}}"}],"variable":[]}},"response":[{"id":"b7b11328-0f27-4dbf-83ea-fe67759051f2","name":"Add a new QM interaction (stereo phone call)","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"}],"body":{"mode":"formdata","formdata":[{"key":"brand_id","value":"01hvpc92dmxtmbaqg8d1w7msxv","description":"[OPTIONAL] The brand ID of the call (if any, null or not present if not applicable)","type":"text"},{"key":"agent_id","value":"notre-agent-id","description":"[REQUIRED] The agent ID of the call","type":"text"},{"key":"original_interaction_id","value":"1234585","description":"[OPTIONAL] Your own interaction ID (if any, null or not present if not applicable)","type":"text"},{"key":"interaction_date","value":"2024-06-25T09:59:09+02:00","description":"[OPTIONAL] The date of the interaction (default to current date and time if not provided)Datetime in Standard ISO 8601
Example: 2024-06-25T08:43:37Z (UTC)
Example: 2024-06-25T09:59:09+02:00 (UTC+2, Paris Time during summer time for instance)","type":"text"},{"key":"audio","description":"[REQUIRED] Stereo audio file, 20mo max, left speaker is customer, right speaker is agent","type":"file","value":null},{"key":"audio_language","value":"fr","description":"[OPTIONAL] Language of the input audio (fr if not specified)
ISO 639-1 language code
List of available transcription input languages : https://public.endpoints.documentation.diabolocom.ai/docs#/available%20locales/list_available_transcription_input_locales_in_display_language_locales_transcription_input__display_language__get","type":"text"},{"key":"insights_language","value":"fr","description":"[OPTIONAL] Language of the generated QM reasoning and optional AI analyses results (fr if not specified)
ISO 639-1 language code
List of available insight output languages : https://public.endpoints.documentation.diabolocom.ai/docs#/available%20locales/list_available_insights_output_locales_in_display_language_locales_insights_output__display_language__get","type":"text"}]},"url":{"raw":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel=01hvpcb56bnw7wx9py3w6eavq0","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","webhooks","interaction"],"query":[{"key":"channel","value":"01hvpcb56bnw7wx9py3w6eavq0","description":"[REQUIRED] The channel ID of the call"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"ok\"\r\n}"}],"_postman_id":"ee56cc2c-b91e-45d1-a99f-77803b056387"},{"name":"Add a new QM interaction (stereo phone call) with AI analyses","id":"dde01786-c01c-4a82-95bc-7baa923a4a99","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{channel_api_token}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json"}],"body":{"mode":"formdata","formdata":[{"key":"brand_id","value":"{{brand_id}}","description":"
[OPTIONAL] The brand ID of the call (if any, null or not present if not applicable)
\n","type":"text"},{"key":"agent_id","value":"{{agent_id}}","description":"[REQUIRED] The agent ID of the call
\n","type":"text"},{"key":"original_interaction_id","value":"{{interaction_id}}","description":"[OPTIONAL] Your own interaction ID (if any, null or not present if not applicable)
\n","type":"text"},{"key":"interaction_date","value":"{{interaction_date}}","description":"[OPTIONAL] The date of the interaction (default to current date and time if not provided)
Datetime in Standard ISO 8601
Example: 2024-06-25T08:43:37Z (UTC)
Example: 2024-06-25T09:59:09+02:00 (UTC+2, Paris Time during summer time for instance)
[REQUIRED] Stereo audio file, 20mo max, left speaker is customer, right speaker is agent
\n","type":"file","value":null},{"key":"audio_language","value":"fr","description":"[OPTIONAL] Language of the input audio (fr if not specified)
ISO 639-1 language code
List of available transcription input languages : Available transcription input languages
[OPTIONAL] Language of the generated QM reasoning and optional AI analyses results (fr if not specified)
ISO 639-1 language code
List of available AI analyses output languages : Available AI analyses output languages
List of available AI analyses based on audio transcription : Available models
\n","type":"text"},{"key":"tasks[1]","value":"call-reason-extraction","type":"text"},{"key":"tasks[2]","value":"nps-estimation","type":"text"},{"key":"tasks[3]","value":"sequencing","type":"text"},{"key":"tasks[4]","value":"summarization","type":"text"}]},"url":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel={{channel_id}}","description":"Add a new QM interaction and run multiple AI analyses simultaneously, based on audio transcription, without having to run each analysis separately.
\nYou will only be able to run AI analyses activated on your QM account.
\nList of available AI analyses based on audio transcription : Available models
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
\ntasks[]used in API request body : Array of AI analyses technical names (Type: String)
Example 1: one AI analysis to run ->'summarization'
tasks[0]:'summarization'
Example 2: two AI analyses to run ->'summarization'and'nps-estimation'
tasks[0]:'summarization'
tasks[1]:'nps-estimation'\n
Request body
\nContent-Type: multipart/form-data
[REQUIRED] The channel ID of the call
\n","type":"text/plain"},"key":"channel","value":"{{channel_id}}"}],"variable":[]}},"response":[{"id":"6231f683-0452-4e23-b608-69ab260ed8ba","name":"Add a new QM interaction (stereo phone call) with AI analyses","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"}],"body":{"mode":"formdata","formdata":[{"key":"brand_id","value":"01hvpc92dmxtmbaqg8d1w7msxv","description":"[OPTIONAL] The brand ID of the call (if any, null or not present if not applicable)","type":"text"},{"key":"agent_id","value":"notre-agent-id","description":"[REQUIRED] The agent ID of the call","type":"text"},{"key":"original_interaction_id","value":"1234585","description":"[OPTIONAL] Your own interaction ID (if any, null or not present if not applicable)","type":"text"},{"key":"interaction_date","value":"2024-06-25T09:59:09+02:00","description":"[OPTIONAL] The date of the interaction (default to current date and time if not provided)Datetime in Standard ISO 8601
Example: 2024-06-25T08:43:37Z (UTC)
Example: 2024-06-25T09:59:09+02:00 (UTC+2, Paris Time during summer time for instance)","type":"text"},{"key":"audio","description":"[REQUIRED] Stereo audio file, 20mo max, left speaker is customer, right speaker is agent","type":"file","value":null},{"key":"audio_language","value":"fr","description":"[OPTIONAL] Language of the input audio (fr if not specified)
ISO 639-1 language code
List of available transcription input languages : https://public.endpoints.documentation.diabolocom.ai/docs#/available%20locales/list_available_transcription_input_locales_in_display_language_locales_transcription_input__display_language__get","type":"text"},{"key":"insights_language","value":"fr","description":"[OPTIONAL] Language of the generated QM reasoning and optional AI analyses results (fr if not specified)
ISO 639-1 language code
List of available insight output languages : https://public.endpoints.documentation.diabolocom.ai/docs#/available%20locales/list_available_insights_output_locales_in_display_language_locales_insights_output__display_language__get","type":"text"},{"key":"tasks[0]","value":"actions-extraction","description":"List of available AI analyses based on audio transcription : https://public.endpoints.documentation.diabolocom.ai/docs#/available%20models/list_available_models_in_display_language_voice_comprehension_models__display_language__get","type":"text"},{"key":"tasks[1]","value":"call-reason-extraction","type":"text"},{"key":"tasks[2]","value":"nps-estimation","type":"text"},{"key":"tasks[3]","value":"sequencing","type":"text"},{"key":"tasks[4]","value":"summarization","type":"text"}]},"url":{"raw":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel=01hvpcb56bnw7wx9py3w6eavq0","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","webhooks","interaction"],"query":[{"key":"channel","value":"01hvpcb56bnw7wx9py3w6eavq0","description":"[REQUIRED] The channel ID of the call"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"ok\"\r\n}"}],"_postman_id":"dde01786-c01c-4a82-95bc-7baa923a4a99"}],"id":"1e7d2c5f-4c99-41d0-8cde-0c81c030b571","_postman_id":"1e7d2c5f-4c99-41d0-8cde-0c81c030b571","description":""},{"name":"Add a new QM interaction - Non native integration with Diabolocom CCaaS","item":[{"name":"Add a new QM interaction (stereo phone call) - Non native integration with Diabolocom CCaaS","id":"0473ac33-fc5e-46e6-9458-879dc345e615","protocolProfileBehavior":{"disabledSystemHeaders":{},"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{channel_api_token}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"brand_id\": \"{{brand_id}}\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"original_interaction_id\": \"{{interaction_id}}\",\r\n \"audio_language\": \"fr\",\r\n \"insights_language\": \"fr\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel={{channel_id}}","description":"
Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: application/json
[REQUIRED] The channel ID of the call
\n","type":"text/plain"},"key":"channel","value":"{{channel_id}}"}],"variable":[]}},"response":[{"id":"40aa06e9-d2b1-431e-9b47-f53046319d7c","name":"Add a new QM interaction (stereo phone call) - Non native integration with Diabolocom CCaaS","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"agent_id\": \"39990\",\r\n \"original_interaction_id\": \"49442694\",\r\n \"audio_language\": \"fr\",\r\n \"insights_language\": \"fr\"\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel=01hvpcb56bnw7wx9py3w6eavq0","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","webhooks","interaction"],"query":[{"key":"channel","value":"01hvpcb56bnw7wx9py3w6eavq0","description":"[REQUIRED] The channel ID of the call"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"ok\"\r\n}"}],"_postman_id":"0473ac33-fc5e-46e6-9458-879dc345e615"},{"name":"Add a new QM interaction (stereo phone call) with AI analyses - Non native integration with Diabolocom CCaaS","id":"ba64ef74-968a-4e3b-93a5-b61ac1084140","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{channel_api_token}}"}]},"isInherited":false},"method":"POST","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"brand_id\": \"{{brand_id}}\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"original_interaction_id\": \"{{interaction_id}}\",\r\n \"audio_language\": \"fr\",\r\n \"insights_language\": \"fr\",\r\n \"tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel={{channel_id}}","description":"Add a new QM interaction and run multiple AI analyses simultaneously, based on audio transcription, without having to run each analysis separately.
\nYou will only be able to run AI analyses activated on your QM account.
\nList of available AI analyses based on audio transcription : Available models
\nParameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\nchannel_api_tokenused in API request Authorization header (Auth Type : Bearer Token)
It can be created in related channel page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/channels/{{channel_id}} \n
Request body
\nContent-Type: application/json
[REQUIRED] The channel ID of the call
\n","type":"text/plain"},"key":"channel","value":"{{channel_id}}"}],"variable":[]}},"response":[{"id":"3ff9c630-8d2e-481e-bf89-eab228f7606a","name":"Add a new QM interaction (stereo phone call) with AI analyses - Non native integration with Diabolocom CCaaS","originalRequest":{"method":"POST","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"agent_id\": \"39990\",\r\n \"original_interaction_id\": \"49442694\",\r\n \"audio_language\": \"fr\",\r\n \"insights_language\": \"fr\",\r\n \"tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":{"raw":"https://{{platform}}.diabolocom.ai/api/webhooks/interaction?channel=01hvpcb56bnw7wx9py3w6eavq0","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","webhooks","interaction"],"query":[{"key":"channel","value":"01hvpcb56bnw7wx9py3w6eavq0","description":"[REQUIRED] The channel ID of the call"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"message\": \"ok\"\r\n}"}],"_postman_id":"ba64ef74-968a-4e3b-93a5-b61ac1084140"}],"id":"9ae8dc0e-b972-4a68-bd8c-5847ec98793f","description":"Native integration with Diabolocom CCaaS :
\n- \n
- Use of QM IVR block in Custom scenario (triggered by post-call scenario) \n
Non native integration with Diabolocom CCaaS :
\n- \n
- Use of Webservices IVR block in Custom scenario (triggered by post-call scenario) \n
Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Pagination, Filters and Sorts
\nResponse body
\nContent-Type: application/json
Root Object
\ninteractions[i] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"9caaee5b-e322-47e7-bbbf-34a93b4c034d","name":"Get QM interactions list","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"interactions_count\": 297,\r\n \"interactions\": [\r\n {\r\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234585\",\r\n \"duration\": 333461,\r\n \"score_avg\": 75,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-06T09:05:22.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\"\r\n },\r\n {\r\n \"id\": \"01jedsjps0vhcrsfzmz64fb6p7\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234584\",\r\n \"duration\": 333461,\r\n \"score_avg\": 50,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-06T08:05:22.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsjps0vhcrsfzmz64fb6p7\"\r\n },\r\n {\r\n \"id\": \"01jebw8tccx532f4vecfqkdbf6\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234584\",\r\n \"duration\": 333461,\r\n \"score_avg\": 75,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-05T17:00:51.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw8tccx532f4vecfqkdbf6\"\r\n },\r\n {\r\n \"id\": \"01jebw5ecmdztkmywfqayzadxc\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234583\",\r\n \"duration\": 333461,\r\n \"score_avg\": 75,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-05T16:59:01.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jebw5ecmdztkmywfqayzadxc\"\r\n },\r\n {\r\n \"id\": \"01jebvtavwbq4ck9pr42m3pxyj\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234582\",\r\n \"duration\": 333461,\r\n \"score_avg\": 50,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-05T16:52:57.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - 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\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Filters
\nResponse body
\nContent-Type: application/json
Root Object
\nevaluations[i] Object
\neval_forms_scoring['eval_form_id'] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions","{{id}}"],"host":["{{platform}}","diabolocom","ai"],"query":[],"variable":[]}},"response":[{"id":"d8585eee-9689-4a0a-b0d2-39641c3ba277","name":"Get detailed QM interaction by ID","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions/01jedsnxt9138b401gsrh46d0d"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234585\",\r\n \"duration\": 333461,\r\n \"interaction_date\": \"2024-12-06T10:05:22.000000Z\",\r\n \"score_avg\": 75,\r\n \"evaluations\": [\r\n {\r\n \"id\": \"01jedsnxxh4n7qtwhtjft9m6t8\",\r\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"criterion_id\": \"01hvpdc8nr093anywtsddtn0r2\",\r\n \"criterion_name\": \"Auto-Lexical Criteria - 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Réponse apportée au client\",\r\n \"is_not_applicable\": false,\r\n \"score_auto\": 10,\r\n \"score_manual\": null,\r\n \"score_min\": 0,\r\n \"score_max\": 10,\r\n \"score_completion\": 1,\r\n \"status\": \"success\",\r\n \"score_id\": \"01hvpd801erkxxbqfrp9xz3ehr\",\r\n \"score_label\": \"Le client a reçu une réponse à sa question ou à son problème à la fin de l'appel\"\r\n },\r\n {\r\n \"id\": \"01jedsny4hjsyz9phx6gp3h76m\",\r\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"criterion_id\": \"01hvpdd64eaqh88thgnpsfdpd1\",\r\n \"criterion_name\": \"Auto-Lexical Criteria - Closing\",\r\n \"is_not_applicable\": false,\r\n \"score_auto\": 10,\r\n \"score_manual\": null,\r\n \"score_min\": 0,\r\n \"score_max\": 10,\r\n \"score_completion\": 1,\r\n \"status\": \"success\",\r\n \"score_id\": \"success\",\r\n \"score_label\": \"Succès\"\r\n },\r\n {\r\n \"id\": \"01jedsny5jzagw8dpk163pepgs\",\r\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"criterion_id\": \"01hvpdam22mvy8eppam3z8j780\",\r\n \"criterion_name\": \"Auto-AI Criteria - Prise de congé\",\r\n \"is_not_applicable\": false,\r\n \"score_auto\": 10,\r\n \"score_manual\": null,\r\n \"score_min\": 0,\r\n \"score_max\": 10,\r\n \"score_completion\": 1,\r\n \"status\": \"success\",\r\n \"score_id\": \"01hvpdam1sd7cf7wjj6j3mbspr\",\r\n \"score_label\": \"L'agent a remercié le client et a souhaité bonne journée au client\"\r\n }\r\n ],\r\n \"eval_forms_scoring\": {\r\n \"01hvpderpdc7fhwj6spgpb5776\": {\r\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"score\": 75,\r\n \"criteria_scores_sum_min\": -30,\r\n \"criteria_scores_sum_max\": 80,\r\n \"nb_evaluated_criteria\": 7,\r\n \"criteria_scores_sum\": 60\r\n }\r\n },\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\",\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"ai_analyses_results\": null\r\n}"}],"_postman_id":"b4229fdd-22e6-4a85-8738-dacf700980f3"}],"id":"6e737e7b-573a-47a4-ae4d-f1824c9825da","_postman_id":"6e737e7b-573a-47a4-ae4d-f1824c9825da","description":""},{"name":"Get QM interactions with AI analyses results","item":[{"name":"Get QM interactions list with AI analyses results","id":"caa4e3a9-442f-4295-9391-eed931e56776","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"auth":{"type":"bearer","bearer":{"basicConfig":[{"key":"token","value":"{{interactions_api_token}}"}]},"isInherited":false},"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":"https://{{platform}}.diabolocom.ai/api/interactions?include=ai_analyses_results","description":"Parameters needed for API use :
\n- \n
\nplatformused in API request URL
Production :quality-monitoring\n
\ninteractions_api_tokenused in API request Authorization header (Auth Type : Bearer Token).
It can be created in QM account page using the following URL :
Production : https://quality-monitoring.diabolocom.ai/resources/customers/{{customer_id}} \n
Pagination, Filters and Sorts
\nResponse body
\nContent-Type: application/json
Root Object
\ninteractions[i] Object
\neval_forms[i] Object
\ntags[i] Object
\nai_analyses_results Object
\n","urlObject":{"protocol":"https","path":["api","interactions"],"host":["{{platform}}","diabolocom","ai"],"query":[{"key":"include","value":"ai_analyses_results"}],"variable":[]}},"response":[{"id":"5195b5f3-78dd-43e3-acc0-c28d1c010d48","name":"Get QM interactions list with AI analyses results","originalRequest":{"method":"GET","header":[{"key":"Accept","value":"application/json"},{"key":"Content-Type","value":"application/json","type":"text"}],"url":{"raw":"https://{{platform}}.diabolocom.ai/api/interactions?include=ai_analyses_results","protocol":"https","host":["{{platform}}","diabolocom","ai"],"path":["api","interactions"],"query":[{"key":"include","value":"ai_analyses_results"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json","description":"","type":"text"}],"cookie":[],"responseTime":null,"body":"{\r\n \"interactions_count\": 297,\r\n \"interactions\": [\r\n {\r\n \"id\": \"01jedsnxt9138b401gsrh46d0d\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234585\",\r\n \"duration\": 333461,\r\n \"score_avg\": 75,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-06T09:05:22.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\",\r\n \"ai_analyses_results\": {\r\n \"title\": \"Accident de voiture et demande d'indemnisation\",\r\n \"tags\": [\r\n \"constat_amiable\",\r\n \"declaration_de_sinistre\",\r\n \"accident_de_voiture\",\r\n \"indemnisation\"\r\n ],\r\n \"satisfaction_score_start\": 2,\r\n \"satisfaction_score_end\": 5\r\n }\r\n },\r\n {\r\n \"id\": \"01jedsjps0vhcrsfzmz64fb6p7\",\r\n \"agent_id\": \"notre-agent-id\",\r\n \"agent_name\": \"Armand Donte\",\r\n \"channel_id\": \"01hvpcb56bnw7wx9py3w6eavq0\",\r\n \"channel_name\": \"Diabolocom\",\r\n \"brand_id\": \"01hvpc92dmxtmbaqg8d1w7msxv\",\r\n \"brand_name\": \"Leclair\",\r\n \"provider_id\": \"1234584\",\r\n \"duration\": 333461,\r\n \"score_avg\": 50,\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"interaction_date\": \"2024-12-06T08:05:22.000000Z\",\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - 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Prise de congé\",\r\n \"is_not_applicable\": false,\r\n \"score_auto\": 10,\r\n \"score_manual\": null,\r\n \"score_min\": 0,\r\n \"score_max\": 10,\r\n \"score_completion\": 1,\r\n \"status\": \"success\",\r\n \"score_id\": \"01hvpdam1sd7cf7wjj6j3mbspr\",\r\n \"score_label\": \"L'agent a remercié le client et a souhaité bonne journée au client\"\r\n }\r\n ],\r\n \"eval_forms_scoring\": {\r\n \"01hvpderpdc7fhwj6spgpb5776\": {\r\n \"eval_form_id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"score\": 75,\r\n \"criteria_scores_sum_min\": -30,\r\n \"criteria_scores_sum_max\": 80,\r\n \"nb_evaluated_criteria\": 7,\r\n \"criteria_scores_sum\": 60\r\n }\r\n },\r\n \"eval_forms\": [\r\n {\r\n \"id\": \"01hvpderpdc7fhwj6spgpb5776\",\r\n \"title\": \"Leclerc - Diabolocom - Evaluation Form (auto)\",\r\n \"score_initial\": 0,\r\n \"score_max\": 100\r\n }\r\n ],\r\n \"tags\": [],\r\n \"interaction_url\": \"https://sandbox.qm.diabolocom.ai/resources/interactions/01jedsnxt9138b401gsrh46d0d\",\r\n \"audio_language\": \"fr\",\r\n \"ai_analyses_language\": \"fr\",\r\n \"ai_analyses_tasks\": [\r\n \"actions-extraction\",\r\n \"call-reason-extraction\",\r\n \"nps-estimation\",\r\n \"sequencing\",\r\n \"summarization\"\r\n ],\r\n \"ai_analyses_results\": {\r\n \"title\": \"Accident de voiture et demande d'indemnisation\",\r\n \"transcript\": {\r\n \"text\": \"Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi. Comment puis-je vous aider aujourd'hui ? Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé. Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ? Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R. Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier. Cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Péret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ? Oui, tout au long de mon vie, je suis allé à Levalois pour aller travailler. Tout au long de mon vie, je sortais de chez moi pour aller travailler à Levalois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée. D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ? Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager. D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ? Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé. Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ? Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? « Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure. D'accord. Je vais le scanner et l'envoyer cet après-midi. » Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ? « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. » Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ? « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer. D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ? » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. » Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ? « Oui, elle est immobilisée au 20 rue de la Paix, 75-002 Paris. » Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ? Oui, c'est exact. Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix. Un garage agréé proche de chez moi serait parfait. Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ? Non, ça ira pour le moment. Merci beaucoup. Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite. Merci. Bonne journée à vous aussi. Merci, au revoir.\",\r\n \"diarized_text\": \"Agent: Bonjour, vous êtes bien en contact avec le service client de Poulpe Assurance. Je m'appelle Rémi. Comment puis-je vous aider aujourd'hui ?\\n\\nClient: Bonjour, je vous appelle parce que je viens d'avoir un accident de voiture et je voulais savoir si je vais être indemnisé.\\n\\nAgent: Je suis désolé d'apprendre cela, monsieur. Avant de répondre plus précisément, je vais devoir vérifier certaines informations avec vous. Pouvez-vous me confirmer votre nom complet et votre numéro de concrat, s'il vous plaît ?\\n\\nClient: Oui, bien sûr. Je m'appelle Michel Bernard et mon numéro de contrat est le 14 15 92 6 R.\\n\\nAgent: Merci beaucoup, monsieur Bernard. Je vais consulter votre dossier. Cela prendra quelques instants. Merci d'avoir patienté. Je vois bien votre contrat ici, assuré tout risque, domicilié au 80 rue Anatole France, 92 300 Levallois-Péret. Maintenant, pour mieux comprendre la situation, pourriez-vous me décrire les circonstances de l'accident ?\\n\\nClient: Oui, tout au long de mon vie, je suis allé à Levalois pour aller travailler. Tout au long de mon vie, je sortais de chez moi pour aller travailler à Levalois 1 voiture a grillé un feu rouge. Elle m'a percuté sur le côté droit. Ma voiture est sérieusement endommagée.\\n\\nAgent: D'accord, monsieur. Êtes-vous blessé ou avez-vous besoin d'une assistance médicale ?\\n\\nClient: Non, fort heureusement, je n'ai rien, vu que la voiture est venue taper sur le côté passager.\\n\\nAgent: D'accord, je suis heureux d'apprendre que vous n'avez pas été blessé. Merci pour ces détails. Avez-vous rempli un constat amiable avec l'autre conducteur sur place ? A-t-il été blessé ?\\n\\nClient: Oui, nous avons rempli un constat amiable. L'autre conducteur a reconnu sa faute et n'est pas blessé. J'ai pris une copie du constat signé.\\n\\nAgent: Parfait, cela facilitera le traitement de votre dossier. Avez-vous déjà envoyé ce constat à notre service ou souhaitez-vous que je vous guide pour le faire ?\\n\\nClient: Je ne l'ai pas encore envoyé. Pouvez-vous m'expliquer la procédure ? «\\n\\nAgent: Bien sûr, M. Bernard, vous pouvez nous transmettre le constat par l'une des méthodes suivantes. En le scannant et en l'envoyant via votre espace client en ligne, ou alors en le déposant directement dans l'une de nos agences physiques, ou alors en l'envoyant par courrier à l'adresse indiquée sur votre contrat. Une fois reçu, notre équipe d'experts analysera le document. Je vous conseille de le transmettre dès que possible pour accélérer la procédure.\\n\\nClient: D'accord. Je vais le scanner et l'envoyer cet après-midi. »\\n\\nAgent: Excellent ! Pour répondre à votre question initiale sur l'indemnisation, selon ce que vous m'avez décrit, si la responsabilité de l'autre conducteur est confirmée par le constat et par l'enquête, les réparations de votre véhicule devraient être prises en charge. Votre contrat inclut également un véhicule de remplacement. Souhaitez-vous en bénéficier ?\\n\\nClient: « Oui, ça me serait très utile. Ma voiture est immobilisée en ce moment. J'ai réussi à la garer sur le bas-côté. »\\n\\nAgent: Très bien, je vais ajouter cette demande à votre dossier. Une fois votre constat reçu, nous pourrons finaliser les étapes pour la mise à disposition d'un véhicule. Vous serez contacté sous 48 heures avec plus de détails. Maintenant, concernant votre voiture, est-elle actuellement immobilisée sur le lieu de l'accident ou dans un autre endroit ?\\n\\nClient: « Elle est toujours sur le lieu de l'accident. Je n'ai pas pu la déplacer.\\n\\nAgent: D'accord, très bien. Je vois dans votre contrat que vous bénéficiez d'un service d'assistance avec remorquage inclus. Souhaitez-vous que j'organise cela pour vous ?\\n\\nClient: » « Oui, je voudrais bien. Je ne sais pas comment m'y prendre. »\\n\\nAgent: Pas de souci, nous allons nous en occuper ensemble. Je vais d'abord contacter notre service d'assistance routière pour qu'un dépanneur vienne récupérer votre voiture. Est-ce que vous pourriez confirmer l'adresse où se trouve la voiture, s'il vous plaît ?\\n\\nClient: « Oui, elle est immobilisée au 20 rue de la Paix, 75-002 Paris. »\\n\\nAgent: Merci beaucoup, monsieur. Un dépanneur sera envoyé dans un délai maximum de 2 heures. Vous recevrez un SMS avec ses coordonnées et l'heure exacte d'arrivée. Votre numéro est-il toujours le 0601-02-03-04-05 ?\\n\\nClient: Oui, c'est exact.\\n\\nAgent: Bien bien, M. Bernard. Avez-vous une préférence pour la destination ? Nous pouvons l'envoyer ou vers un garage agréé ou à une autre adresse de votre choix.\\n\\nClient: Un garage agréé proche de chez moi serait parfait.\\n\\nAgent: Très bien, je vais indiquer cela. Une fois votre véhicule récupéré, le garage agréé effectuera une évaluation des dégâts. Et alors, à ce moment-là, nous pourrons avancer sur le processus de réparation et d'anonymisation. Y a-t-il autre chose que je puisse faire pour vous à ce sujet ?\\n\\nClient: Non, ça ira pour le moment. Merci beaucoup.\\n\\nAgent: Avec plaisir, M. Bernard. Je vais clôturer cet appel. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Bonne journée et bon courage pour la suite.\\n\\nClient: Merci. Bonne journée à vous aussi.\\n\\nAgent: Merci, au revoir.\"\r\n },\r\n \"ai_analyses_tasks_results\": {\r\n \"summary\": {\r\n \"text\": \"Le client a contacté le service client suite à un accident de voiture. L'agent a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident. L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé. L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure.\",\r\n \"object\": null\r\n },\r\n \"client-nps\": {\r\n \"text\": null,\r\n \"object\": {\r\n \"end_score\": 5,\r\n \"reasoning\": \"Lorsque l'appel commence, le client est déjà très préoccupé par l'accident de voiture et par son véhicule endommagé. Il exprime une certaine anxiété à propos de l'indemnisation et des réparations.\\\\n-Au fil de l'appel, l'agent gère la conversation de manière très professionnelle, ce qui contribue à apaiser les inquiétudes du client.\\\\n-Le client est particulièrement reconnaissant envers l'agent pour la clarté des explications concernant les étapes suivantes et les modalités d'indemnisation.\\\\n-L'assistance pour le remorquage de son véhicule et la possibilité d'un véhicule de remplacement sont également appréciées par le client.\\\\n-Vers la fin de l'appel, le client semble plus calme et satisfait des explications et des arrangements proposés par l'agent.\\\\n-Le client exprime sa gratitude envers l'agent à plusieurs reprises, ce qui suggère une évolution positive de son sentiment au cours de l'appel.\\\\n-Il est important de noter que le client n'a pas exprimé de frustration ni de mécontentement manifeste envers l'agent ou le processus, ce qui indique un niveau de satisfaction élevé.\",\r\n \"end_feeling\": \"Le client semble satisfait des explications et des arrangements proposés par l'agent. Il exprime sa gratitude à plusieurs reprises.\",\r\n \"start_score\": 2,\r\n \"start_feeling\": \"Le client est anxieux et préoccupé par l'accident et son véhicule endommagé. Il exprime une certaine urgence pour connaître les étapes suivantes.\"\r\n }\r\n },\r\n \"step-by-step-summary\": {\r\n \"text\": \"Le client, Monsieur Michel Bernard, a contacté le service client suite à un accident de voiture. L'agent, Rémi, a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident.\\\\n-L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé.\\\\n-L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure. Le client a demandé comment il pouvait envoyer le constat et l'agent a expliqué les méthodes possibles.\",\r\n \"object\": [\r\n \"Le client, Monsieur Michel Bernard, a contacté le service client suite à un accident de voiture. L'agent, Rémi, a répondu à l'appel et a demandé au client de confirmer son nom complet et son numéro de contrat. Le client a fourni les informations nécessaires et a décrit les circonstances de l'accident.\",\r\n \"L'agent a demandé au client s'il était blessé ou s'il avait besoin d'une assistance médicale. Le client a répondu qu'il n'avait rien, mais que la voiture était sérieusement endommagée. L'agent a demandé au client s'il avait rempli un constat amiable avec l'autre conducteur sur place. Le client a répondu que oui, et que l'autre conducteur avait reconnu sa faute et n'était pas blessé.\",\r\n \"L'agent a expliqué au client les étapes à suivre pour envoyer le constat amiable et a conseillé au client de le transmettre dès que possible pour accélérer la procédure. Le client a demandé comment il pouvait envoyer le constat et l'agent a expliqué les méthodes possibles.\"\r\n ]\r\n },\r\n \"call-sequence\": {\r\n \"text\": null,\r\n \"object\": [\r\n {\r\n \"title\": \"Introduction et présentation\",\r\n \"client_nps\": 3,\r\n \"complete_summary\": \"L'agent répond au téléphone et se présente. La cliente explique qu'elle a eu un accident de la route et demande de l'aide.\",\r\n \"essential_elements\": [\r\n \"Nom de la cliente\",\r\n \"Numéro de contrat\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent écoute attentivement la cliente et commence à expliquer les étapes à suivre pour résoudre le problème.\",\r\n \"comment_on_client_satisfaction\": \"La cliente semble frustrée mais l'agent la rassure en expliquant les étapes à suivre.\"\r\n },\r\n {\r\n \"title\": \"Collecte d'informations\",\r\n \"client_nps\": 2,\r\n \"complete_summary\": \"L'agent demande à la cliente de fournir des informations sur son contrat et son véhicule.\",\r\n \"essential_elements\": [\r\n \"Informations sur le contrat\",\r\n \"Informations sur le véhicule\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent est clair et concis dans ses demandes et la cliente semble coopérative.\",\r\n \"comment_on_client_satisfaction\": \"La cliente semble coopérative mais légèrement irritée par les demandes répétées.\"\r\n },\r\n {\r\n \"title\": \"Explications et clarification\",\r\n \"client_nps\": 4,\r\n \"complete_summary\": \"L'agent explique la procédure normale pour les accidents de la route et propose à la cliente de l'aider à rédiger le constat amiable.\",\r\n \"essential_elements\": [\r\n \"Procédure normale pour les accidents de la route\",\r\n \"Constat amiable\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent est clair et concis dans ses explications et la cliente semble satisfaite.\",\r\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de l'aide proposée par l'agent.\"\r\n },\r\n {\r\n \"title\": \"Organisation des démarches\",\r\n \"client_nps\": 5,\r\n \"complete_summary\": \"L'agent organise les démarches nécessaires pour que la cliente puisse bénéficier d'un véhicule de remplacement.\",\r\n \"essential_elements\": [\r\n \"Véhicule de remplacement\",\r\n \"Garage agréé\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent est efficace et rapide dans l'organisation des démarches.\",\r\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de l'aide proposée par l'agent.\"\r\n },\r\n {\r\n \"title\": \"Clôture de l'appel\",\r\n \"client_nps\": 4,\r\n \"complete_summary\": \"L'agent clôt l'appel et remercie la cliente.\",\r\n \"essential_elements\": [\r\n \"Clôture de l'appel\"\r\n ],\r\n \"comment_on_agent_handling\": \"L'agent est poli et professionnel dans la clôture de l'appel.\",\r\n \"comment_on_client_satisfaction\": \"La cliente semble satisfaite de la conversation avec l'agent.\"\r\n }\r\n ]\r\n },\r\n \"actions\": {\r\n \"text\": null,\r\n \"object\": [\r\n {\r\n \"who\": [\r\n \"client\",\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour obtenir des informations sur la procédure à suivre\",\r\n \"steps\": [\r\n \"Le client décrit les circonstances de l'accident\",\r\n \"L'agent écoute attentivement la description\"\r\n ],\r\n \"title\": \"Description de l'accident\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour s'assurer de la bonne identité du client\",\r\n \"steps\": [\r\n \"L'agent demande les informations de connexion du client\",\r\n \"Le client fournit les informations\"\r\n ],\r\n \"title\": \"Vérification des informations du client\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour informer le client sur la procédure à suivre\",\r\n \"steps\": [\r\n \"L'agent explique la procédure de remboursement\",\r\n \"Le client écoute attentivement\"\r\n ],\r\n \"title\": \"Fourniture de renseignements sur la procédure de remboursement\",\r\n \"completed\": true\r\n },\r\n {\r\n \"who\": [\r\n \"client\"\r\n ],\r\n \"why\": \"Pour fournir la preuve de l'accident\",\r\n \"steps\": [\r\n \"Le client scanne le constat amiable\",\r\n \"Le client envoie le constat amiable par courrier électronique\"\r\n ],\r\n \"title\": \"Envoi du constat amiable\",\r\n \"completed\": false\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour déplacer la voiture endommagée\",\r\n \"steps\": [\r\n \"L'agent contacte le service de remorquage\",\r\n \"Le remorqueur vient chercher la voiture\"\r\n ],\r\n \"title\": \"Organisation du remorquage de la voiture\",\r\n \"completed\": false\r\n },\r\n {\r\n \"who\": [\r\n \"agent\"\r\n ],\r\n \"why\": \"Pour fournir un moyen de transport alternatif\",\r\n \"steps\": [\r\n \"L'agent organise la mise à disposition d'un véhicule de remplacement\",\r\n \"Le client reçoit les clés du véhicule de remplacement\"\r\n ],\r\n \"title\": \"Mise à disposition d'un véhicule de remplacement\",\r\n \"completed\": false\r\n }\r\n ]\r\n },\r\n \"call-reason\": {\r\n \"text\": null,\r\n \"object\": {\r\n \"why\": \"Il a eu un accident de voiture et il souhaite être indemnisé et bénéficier d'un véhicule de remplacement.\",\r\n \"needs\": \"Il a besoin de transmettre le constat amiable à l'assureur et il souhaite également bénéficier d'un véhicule de remplacement.\",\r\n \"request\": \"L'appelant souhaite être indemnisé pour son accident de voiture et il souhaite bénéficier d'un véhicule de remplacement.\"\r\n }\r\n }\r\n },\r\n \"tags\": [\r\n \"constat_amiable\",\r\n \"declaration_de_sinistre\",\r\n \"accident_de_voiture\",\r\n \"indemnisation\"\r\n ],\r\n \"satisfaction_score_start\": 2,\r\n \"satisfaction_score_end\": 5\r\n }\r\n}"}],"_postman_id":"c9c7260a-27e7-4065-8974-ba277993ee89"}],"id":"8aea5278-1cb1-48fe-8463-aa92dd19af46","_postman_id":"8aea5278-1cb1-48fe-8463-aa92dd19af46","description":""}],"id":"c8edb57a-254c-4a26-a6fa-068bb7502e09","_postman_id":"c8edb57a-254c-4a26-a6fa-068bb7502e09","description":""}],"id":"16337a24-d86a-42ce-947f-a159e929ffac","_postman_id":"16337a24-d86a-42ce-947f-a159e929ffac","description":""}],"id":"6e8fa1d7-ab99-4e75-b660-87749271b879","_postman_id":"6e8fa1d7-ab99-4e75-b660-87749271b879","description":""},{"name":"Users (DEPRECATED)","item":[{"name":"Get all users","id":"83e4aa5e-328d-41c4-ac9c-9ab68db5eb07","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","type":"text","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"{{baseURL}}/users/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nGet all users present in an account.
The number of users present is stored in a field called count.
The users are stored in an array called results.
A paginated list of users will be returned to you, with a maximum of 10 users per page by default.
Optional parameters
\n","urlObject":{"path":["users",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"4033bb9e-76ab-4208-b384-d388cceb8565","name":"Get all users (with 200 users per page)","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.","key":"Authorization","type":"text","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","type":"text","value":"application/json"}],"url":{"raw":"https://my-platform.engage.diabolocom.com/users/?page_size=200","protocol":"https","host":["my-platform","engage","diabolocom","com"],"path":["users",""],"query":[{"key":"page_size","value":"200"}]}},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"count\": 3,\n \"next\": null,\n \"previous\": null,\n \"results\": [\n {\n \"id\": 35386,\n \"name\": \"clegrand\",\n \"first_name\": \"Charlie\",\n \"last_name\": \"LeGrand\",\n \"email\": \"clegrande@my-company.com\",\n \"phone_number\": \"33141416022\",\n \"campaigns_unassigned\": [],\n \"is_active\": true,\n \"account\": \"https://my-platform.engage.diabolocom.com/accounts/3805/\",\n \"user_locale\": \"fr\",\n \"folder\": \"Agents\",\n \"_links\": {\n \"self\": \"https://my-platform.engage.diabolocom.com/users/35386/\"\n }\n },\n {\n \"id\": 35022,\n \"name\": \"Agent\",\n \"first_name\": \"Test\",\n \"last_name\": \"Compte\",\n \"email\": \"agent.test@my-company.com\",\n \"phone_number\": \"33141416023\",\n \"campaigns_unassigned\": [],\n \"is_active\": true,\n \"account\": \"https://my-platform.engage.diabolocom.com/accounts/3805/\",\n \"user_locale\": \"fr\",\n \"folder\": \"Supervisors\",\n \"_links\": {\n \"self\": \"https://my-platform.engage.diabolocom.com/users/35022/\"\n }\n },\n {\n \"id\": 34420,\n \"name\": \"mtraore\",\n \"first_name\": \"Melina\",\n \"last_name\": \"Traore\",\n \"email\": \"mtraore@my-company.com\",\n \"phone_number\": \"33141416024\",\n \"campaigns_unassigned\": [],\n \"is_active\": true,\n \"account\": \"https://my-platform.engage.diabolocom.com/accounts/3805/\",\n \"user_locale\": \"fr\",\n \"folder\": \"Administrators Paris\",\n \"_links\": {\n \"self\": \"https://my-platform.engage.diabolocom.com/users/34420/\"\n }\n }\n ]\n}"}],"_postman_id":"83e4aa5e-328d-41c4-ac9c-9ab68db5eb07"},{"name":"Get user by ID","id":"29cc4e3b-2fdc-4145-9978-5bccd6d36a25","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","type":"text","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.
\n","key":"Content-Type","type":"text","value":"application/json"}],"url":"{{baseURL}}/users/{{userID}}/","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
- {{userID}} is the unique identifier of the user. \n
\n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nFor a given account, return information about a single user by its ID. The user unique ID is stored in a field called id and the username of the user in a field called name.
\n","urlObject":{"path":["users","{{userID}}",""],"host":["{{baseURL}}"],"query":[],"variable":[]}},"response":[{"id":"6f59888f-7c75-4b2c-a2d2-b5819c79abd3","name":"Get a user by ID","originalRequest":{"method":"GET","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.","key":"Authorization","type":"text","value":"JWT {{Token}}"},{"description":"[Required] The type of data found within the request is JSON.","key":"Content-Type","type":"text","value":"application/json"}],"url":"{{baseURL}}/users/35386/"},"_postman_previewlanguage":"json","header":null,"cookie":[],"responseTime":null,"body":"{\n \"id\": 35386,\n \"name\": \"clegrand\",\n \"first_name\": \"Charlie\",\n \"last_name\": \"LeGrand\",\n \"email\": \"clegrand@my-company.com\",\n \"phone_number\": \"33141416022\",\n \"campaigns_unassigned\": [],\n \"is_active\": true,\n \"account\": \"https://my-platform.engage.diabolocom.com/accounts/3805/\",\n \"user_locale\": \"fr\",\n \"folder\": \"Agents\",\n \"_links\": {\n \"self\": \"https://my-platform.engage.diabolocom.com/users/35386/\"\n }\n}"}],"_postman_id":"29cc4e3b-2fdc-4145-9978-5bccd6d36a25"}],"id":"dbee7c32-b6c8-460f-b58d-cebc4e86d0f3","description":"Diabolocom has three types of users: agents, supervisors and administrators.
\nEnd-users
\nAgents can handle calls. Agents have access to the agent interface.
\nSupervisors
\nSupervisors can monitor the activity with the superision and the wallboards. They can also review the past interactions with the Archives section and the statistics reports.
\nAdministrators
\nAdministrators have all the abilities of agents and supervisors, plus administrative abilities. They can configure all the parts of the platform: scenarios, campaigns, wrap-up codes, statues, ...
\nThe unique ID of each user is useful to be used for assignation in a campaign.
\n","event":[{"listen":"prerequest","script":{"id":"595e42a7-529c-4323-a6fe-cc5396f2f824","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"8a2c8429-78f5-46f3-8283-499af80f8b51","type":"text/javascript","exec":[""]}}],"_postman_id":"dbee7c32-b6c8-460f-b58d-cebc4e86d0f3"},{"name":"External Click-to-Call (DEPRECATED)","item":[{"name":"Start a free call","id":"be26f90b-75cb-4463-a75c-d6c51c2f2be7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"description":"[Required] Used to authenticate the request. Please see the page Authentication for more details about the token.
\n","key":"Authorization","type":"text","value":"JWT {{Token}}"},{"key":"Content-Type","name":"Content-Type","value":"application/json","description":"[Required] The type of data found within the request is JSON.
\n","type":"text"}],"body":{"mode":"raw","raw":"{\n \"agentUserName\": \"{{usernameAgent}}\",\n \"destinationPhoneNumber\": \"{{contactPhone}}\",\n \"displayPhoneNumber\": \"{{displayedPhone}}\"\n}"},"url":"{{baseURL}}/voice/customer/freecall/start","description":"- \n
- {{baseURL}} is the URL of the platform you are using. \n
Description
\n⚠️ This endpoint is deprecated and not available since November 30th, 2022. Please use Public APIs endpoint instead!
\nStart a free call (also named manual outbound call) for the connected agent.
\nRequest body
\nHere are the fields (all are required) for the request body:
\nImportant notice: You are allowed to use and display only phone numbers that you own and declared in your manual outbound settings.
\nResponse format
\nThe Diabolocom \"external click-to-call\" API responds to successful requests with 200 HTTP status code.
Responses may have the status codes described in the following section:
What is the External Click-to-Call API?
\nThis API allowed agents to make calls by clicking directly in their third-party system (a CRM for instance).
\nRequirements
\nUser who will make calls must be logged in the system.\nUser must have proper rights to make manual outbound calls.
\n","_postman_id":"a963b752-edfb-423b-9200-eccf31795287"}],"id":"de559035-3bc4-4818-8897-6bb7bd4b1944","description":"⚠️ We inform you that since November 30th, 2022, our \"legacy\" APIs are deprecated and no longer be available. ⚠️
\nFor each \"legacy\" API, a public API is made available, offering the same service but with more security and performance.
\nTo support you in the migration, a matrix detailing the correspondence between each \"legacy\" API and its corresponding new public API is available below.
\nOur teams remain at your disposal for any further information, and to assist you in a possible migration process.
\n","event":[{"listen":"prerequest","script":{"id":"2ba7fcc4-79e2-47dd-b0ae-7f6e13e91aa1","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"e6b4edd8-31e8-4ed2-8f2f-3c40ed7faebc","type":"text/javascript","exec":[""]}}],"_postman_id":"de559035-3bc4-4818-8897-6bb7bd4b1944"}],"event":[{"listen":"prerequest","script":{"id":"af15cdae-9a05-48c4-9611-d84f94ef9c86","type":"text/javascript","exec":[""]}},{"listen":"test","script":{"id":"58b067be-a703-469f-b380-223e526db254","type":"text/javascript","exec":[""]}}],"variable":[{"key":"job_id","value":""}]}